Whether it was because I had a loyalty card (enrol if you're not a member) or because they were super busy due to the huge conference I was attending at Rotterdam Ahoy convention centre I am not sure.

To be called crazy because I asked for an invoice ?

But secretly took 2 nights off the credit card.

However, when I checked out of my hotel, I was charged £28.50 PER PERSON for breakfast.

Room 1218 has a problem that when you start the coffee machine the electricity goes off.. electric wiring problem for this room does not warrant a premium.. charging for this room upgrade was actually a downgrade for us.. 

Options for the breakfast should be improved.. options are not that great..

and that there is one plug to charge the phone.

We were billed incorrectly three times and had to have this reversed.

They didnt accepted cash to observe this rude policy, only our card.

though my credit card could not be read by the desk and was declined twice.

As I mentioned above, the beer was overpriced even with the discount card, and the breakfast was overpriced as well.

but upon arrival failed to give a good description where can I park and charge an electric car.

I go back downstairs to make sure our bags are not lost and we were not charged for the upgrade we did not receive.

Hard to believe there's a hotel in 2017 that charges you for high-speed internet.

They let us checkout a little bit later, without charging us extra.

The booking was paid for some 4 months in advance, yet the clerk on arrival wanted a deposit which was increased the second day without discussion and charged direct to the credit card.

However, it has been 18 days and the reservation is still charged to my credit card.

First day they have it at the lobby waiting for me and another day, they simply delivered it to the room without extra charge.

Had a minor problem with the hotel card not recognising my door.

Credit where its due - the hotel has managed to lend me a laptop (albeit because they neglected to say the business centre was closed due to refurbishments - either at the time I booked or subsequently) on which I had been relying as I am travelling "light".

but they did not and did not accept my Marriott card.

Executive Lounge is up at the 12th floor serving drinks, snacks and offers simple breakfast for elite members - super friendly and courteous staff with great service.

The staff are multinational, multilingual and super friendly.

Our stay began with a warm, friendly greeting thanking me for my loyalty with an early check in, explanation of my lounge access benefit and an upgraded room.

I received a friendly welcome, and check-in was extremely fast and efficient.

The staff is so friendly from checkin to security whom also do the Valet Parking.

They were uniformly helpful, friendly and knowledgeable.

Very friendly people at the hotel, excellent customer service, the rooms are spacious, clean and the food and lounge are great!

The Front Desk staff was incredibly friendly and helpful -- they had a special place to lock-up our bikes, helped us do that, spent time with us reviewing a map of the city to decide what to do and where to go, and emailed us additional information.

The staff at the Marriott Rotterdam was very friendly and helpful.

Upscale and modern facilities with a really friendly staff.

The hotel is in a great location in the centre of Rotterdam opposite the main station and all the staff were very friendly and the bar was a nice place to escape the inclement weather.

Service there was friendly and largely efficient.

Staff was friendly upon arrival and gave us our room key promptly.

The hotel is ideally located opposite the attractive train station building.

Great Location, directly across from the train station.

Location couldn’t be more central to the train station or the Coolsingel.

Location, facilities and services are all fantastic.

The location is fantastic - directly opposite (100m) Rotterdam Central Station, which is 20 minutes' ride by train from Schiphol Airport.

We took easy day trips to Leiden and The Hague as well as visits to the Euromast, Cube Houses, Markthal food court, Line 10 City Tour and Spido extended harbor cruise thanks to the convenient location.

We booked because the hotel is conveniently located across the street from the train, bus, and metro station

Location:
Across from Centrral station which helps a lot.

Great staff and central location, not so great facility and breakfast service.

A very nice modern hotel in a very convenient location, offering  very pleasant and efficient service.

The location is great…near the centrum where there are lots of shops and restaurants.

Its location was phenomenal in terms of the train station:  across the street.

Stayed 4 nights for a work trip

Good:
Very clean
Big rooms
Comfortable beds
Staff are very helpful
Good breakfast in a lovely room
Location is great

Bad:
Views from the back of the hotel are grim.

Lovely room , excellent  location, served very well plus they surprised  us for my boyfriends  birthday with a small sweets  gift and also complimentary  drinks from manager , which meant a lot  to say the least .

Rotterdam Marriott Hotel
It’s very conveniently located near the central station, and also the view is good.

Location right across from the Central Station was perfect also.

It is more of a business type hotel with convenient location.

The location of hotel is perfect you can walk to the center and also close to Rotterdam train station.

The room was a good size with good views over the city, and I was pleased that it had both a shower and a bath.

The rooms were always clean and have a lovely view.

Excellent executive room, large and silent.

Very spacious room, comfortable bed, decent shower.

Room is spacious and comfortably furnished to suit any business traveler's needs.

The hotel has thoughtfully placed robes, slippers, and a bottle opener in the rooms.

The showers were micro sized in the regular rooms.

My room on the 8th floor was spacious, with an excellent bed.

Staff did what they could to help, including offering a room switch.

The room itself was OK, bed and pillows were comfortable, the shower wasn't especially powerful and it was a shame the room didn't have any USB sockets.

Incredible 5-star experience, everything from the service to the room to the food.

It provides the impression one would expect from the hotel room - very pleasant.

It has an upmarket feel and all the staff were both professional and pleasant.

but front desk help me printing the documents I needed.

but it is quaint, functional and efficient.

We especially want to commend Devina at the front desk and Delilah and Alyssa in the restaurant/lounge for there friendliness and helpfulness.

Ice was always available with a smile whether at the bar or by phone call.

I provided a review of this hotel and the GM wrote back with apologies.

Breakfast are a plus and also the reception and concierge service - very attentive and not overfriendly.

The front desk staff recommended 3 restaurants for us and we were happy with all 3.

They respond quick, nice, and to the point.

Great fitness centre and exceptional staff.

Rotterdam Marriott Hotel

creditcard

staff

room

location

Huge bed, comfortable pillows, a plus to the small size of the room is that it easily heats up or cools down.

The room was clean, really nice with nice view and the bed really confortable.

Small room, with the big, comfy bed taking almost a third of the room space.

The room was clean, bed was comfortable and the social space downstairs was abuzz with activity- all things i've come to expect with CitizenM!

but the comfortable bed and amazing shower make up for it.

Very friendly staff, very clean and comfortable rooms with a super comfortable bed !!!

Comfortable bedding, easy to use everything in the room thanks to the iPad.

Great place to stay, super comfy beds, nice gadgets in the room and very friendly staff.

The shower is wonderful and the bed very comfortable.

The room was clean, the bed was comfortable, the bathroom was great (water pressure in the shower was delightful).

The best part was the size of the bed and the comfort level.

but very clean and comfortable bed, good facilities over all we are content.

The matress was comfy, the blanket was nice fluffy and clean.

but well thought out and well appointed with a comfy bed.

I mean, the bed and pillows are very comfortable, the room is very functional

Room was very clean and the bed very comfortable.

Comfy bed, good food available 24h and the staff working there are so nice, helpful and makes you feel very welcome.

Othrwise modern ,clean, friendly, tasty and excellent location - what more could ask for ?

Location was amazing, friendly staff, room had a wonderful view, bed was huge and really comfortable and the iPad controls for the lighting, blinds and tv streaming was fab.

the staff/crew is genuinely friendly and interested, the bar always fun even if you travel alone.

The personnel was very friendly and always received us with a smile. The option is there to do everything without human interaction,

Everyone was so helpful, friendly and gave great advices!

Very comfortable, nice design, friendly people and general atmosphere, free bike rental, large "living room" spaces, perfect location in Rotterdam, "smart media and home" functionalities could be improved

Very central location and very friendly staff.

Nice hotel with good location and friendly service as well as good breakfast.

DIY checking in&out
Friendly people, beautiful and modern spaces
Small room, .

I like Citizen M as it's stylish, nice friendly staff and really medium class.

The staff are the best in the world and are selected for being real, genuinely warm and friendly people!

Location cannot be beat, and the hotel is clean, the staff is friendly, what else do you need?

overall experience was good, staff are very friendly and helpful, breakfast is delicious, the rooms are small,

The polite staff was very friendly, patient and helpful The hotel is beside the Cube Houses and the beautiful Old Harbour with nice restaurants

Staff is really friendly and helpful, indeed.

Staff are very friendly, as were all the Dutch people.we.met.

From the moment we arrived we were greeted by Kim who was just so friendly and helpful..and joost ( not sure if that’s spelt correctly) ..honestly everyone just had amazing energy there..and helped with any query we had.Rooms are fab and comfortable..awesome food and super location. Can’t wait for next visit ..Nicola and Michelle -Ireland :)

Despite these inconveniences, I have to say their staff is outstanding- very helpful, friendly people with a penchant for customer service.

but less thoughtfully there is no kettle or any kind of beverage making equipment in the room and no bottled water is supplied.

but the room was also too small, not practical with no real comfort (no minibar, no coffee machine, no complimentary water whatsoever).

The CitizenM Rotterdam is near these landmarks: Schiedam Windmills, Carnisse Grienden, Natuur en Recreatiegebied Broekpolder, Sint-Janskerk, The Mauritshuis Royal Picture Gallery, Maerlant Bicycle Trail, Kasteel Duivenvoorde, Prinsenbos, Stadswandeling Brielle, New Skies, Dreams Surfschool, National Museum of Antiquities (Rijksmuseum van Oudheden), Park De Houtkamp, Strand Rockanje, CrossFit 7 Mountains, Kaaspakhuis, Speelgoed & Carnavalsmuseum Op Stelten, Jenever Museum, Stadsgehoorzaal, Gouda Cheese Market, Grote Markt, Watertuin Naaldwijk, Escher in Het Paleis (Escher in the Palace), Historisch Museum Den Briel, Hoofdstraatkerk, Kurhaus 'Der Hyllige Born', Botanical Gardens (Hortus Botanicus), Voornes Duin, Katwijks Museum, Molen de Windhond, Brabants Museum Oud Oosterhout, Stedelijk Museum Schiedam, Theater Het Kruispunt, Molen Aeolus, Stadhuis Gouda (City Hall), De Slimmerick, Grote Markt, Gevangenpoort, Louwman Museum The Hague, Catharijnekerk, Museum Volkenkunde, Bubbeljungle, Openluchtmuseum De Duinhuisjes, Pan van Persijn (Panbos), Stadsmuseum Woerden, Nox Room Hide & Escape, Pendrechtse Molen, Jeneverie 't Spul / Borrelmuseum, Oranjepark, Museum Gouda, Bedevaartskerk H.H.

Not having a kettle is a misunderstanding.

I booked it looking on the booking sites pics, the room is just a big bed, bathroom in the room, no closet, no fridge, no place to normally sit do some work, minimallistic,

The size of our room was ridiculously small and no coffee/ tea, cups etc in the room.

but coffee service is super slow a suggestion would be a machine as a complement to the barista I had to vait for almost 10 minutes for a cappuccino and usually is 10 minutes all time I have for breakfast and I prefer at least 2-3 cups of coffee during breakfast.

No hot pots in the room, so you have to get dressed to go down and get coffee.

(No roomservice or mini-bar option in the room).

The A/C could be more effective and better separated from other A/Cs in order not to suck in kitchen smell from somewhere else.

They don't even have a kettle in the room which is a basic thing and available even with the most budget accommodations.

but there is a "cafeteria" that is "open" 24/7 - by cafeteria, I mean a refrigerator like in a store, with items you can purchase when you want e.g.

however, is that there was no kettle in the room so to have an early morning or late night drink you had to be dressed and go to the bar to get hot water, (we always carry tea bags).

The only things lacking were a fridge and tea/coffee making facilities

I did miss a minibar or some amenities like hair conditioner or body lotion.

Awesome location in the center of the city, near the Markthal and the shopping area, close to all the sights like Erasmus bridge and Oude Haven.

Hotel location is perfect: within walking distance are the Markthal, The Kubushouses, trainstaion Blaak, city center, harbour area and some nice restaurants.

Firstly this hotel is really well situated, very close to the Markthal, cube houses and old harbour.

Ideal location close to markthal and the old harbour.

Stayed only one night at the citizenM Rotterdam - pluses include the great location, right near the Markthal, waterfront, and Cube Houses, the tablet-controlled movie selection and mood lighting, and comfortable beds.

The hotel is easy accessible by metro (for example from central station) and is located near the Markthal food hall.

Close to the Markthal and walking distance to many sights.

It was very well located in front of the Roterdam Blake trainstation and close to the Markthal.

The hotel is located close to the Markthal.

Hotel location is near to Markthal and shopping centre.

The hotel is beautifully situated close to the Markthal.

Located near markthal it  was a perfect fit for our needs, nice room and great location!

good location near markthal and harbours.

It's in the center of Rotterdam, near the Markthal and near all terrasses.

Really close to Markthal and the cube houses as well as the old harbor.

It is just across to the trem/ train station, and really close to the Markthal and cube house.

We slept like babies :-) (construction works are done) The hotel is centrally located near the Markthal (food market) and public transport.

Close to Markthal delicious food market and the harbour.

However the hotel and living rooms in the common areas are modern and nice and there are interesting paintings, photos and decoration in the living rooms.

CitizenM provide great value and a unique twist on modern furnishings and technology!

We simply loved our stay in this beautiful and modern hotel.

I love this modern hotel experience in the center of Rotterdam
The restaurant & Bar us great
I loved the breakfast 
The bad was amazing 
thank you
we'd love to come again
The Ambassadors was great
Great service.

Our first booking in a CitizenM hotel, we were pleasant surprised about how modern, comfortabel the hotel is, very helpful people and a clean room.

It was clean, welcoming, very modern yet homely.

Great experience, attentiveness, comfort and modern technology hotel in Rotterdam centre.

Business hotels with small rooms equipped modern appliances, frankly it’s not familiar to control, check in receptionist can atomic by yourself, download app and booking can get achievements, the room bed with a large window activated by control pads, lights color also controls by it,

A great and very modern hotel in the heart of the city, directly located at the Blaak train station.

Good and modern hotel, nice people and great location.

Clean, modern, friendly room and ambience.

but optimally furnished and good modern sanitary.

Very modern interior design, combined with good architecture.

The staff were super friendly and genuine, which is rare, and the decor throughout is modern library, with a hint of ADHD.

but the room is small and has a small shower+toilet cabin instead of a separate bathroom.

but any longer the rooms are a too small to spread out and do some work if you are on business.

It rained one of the days i was there and the team provided umbrella upon request.

to help you out, they always, and I stress always, do so with a smile.

Well done guys and thank you for making me feel like home!

The staff are lovely and the overall vibe is great.

Staff is cool and funny and the hotel give you a different experience than an usual one.

The staff are exceptional and made the visit most enjoyable.

Multifunctional they are the friendliest I have met in a long time.

The staff from the entrance were very attentive in helping you, and one of the best living rooms I have ever met.

The hotel is clean functinal and has lovely staff available for your needs if you have any.

but efficient and comfortable, the lobby is cozy and very nice; a great place to work or to have business meetings.

but no completely, but it's something you'll find in north europe were sun raises up 5:00AM
Staff is very kind.

citizenM Rotterdam

small room

kitchen

modern

markthal proximity

comfortable bed

Also, we noticed that there were bath towels in the lift lobby on the 4th floor under the window as they were in such a poor state they were leaking.

For the price of this hotel you would expect that you could get in the lift and head to your room at any time without issues.

Elevator has a “security system” that requires a key insert,

From the moment you walk in to the lobby, the décor is dated, cold and unwelcoming, much like the weather at the time,  the staff did warm things up a bit, friendly and helpful, the lifts were old and temperamental, only complimentary filter coffee on offer in the lobby

It was worst at the elevator baks and hallways.

Only 2 lifts and 1 was not working - not good when people are trying to check out.

though one might wonder why assign a next to the elevator room while the Hilton profile clearly indicates to the contrary.

Staff seem to think that only rooms near the elevators are noisy

On the negative side, I had a room close to the elevators, and by the third night I begun to hear them.

However, the lifts' carpets were badly stained and need replacing.

My issue was that my room backed onto the service elevator meaning that there was constant noise when in operation, which was most of the day and some of the night.

There is also renovation going, (I think) as 1 of the elevators was out of service.

Only one of two elevators worked, and it had been that way for at least a week.

My fave hotel is going downhill, items not up to usual standards below

- rubbery overcooked eggs at breakfast
- overcooked pizza for room service and missed item
- one lift out of service for two days, 10 mins waits
- trash not collected, incomplete cleaning of bathroom

The most annoying one was lack of laundry bags believe it or not, asked about it three times and not resolved until my last night when too late so had to take dirty laundry with me to next destination.

In the morning when everyone is trying to get to breakfast or to check out, I experienced a 5-minute wait for an elevator.

Only two elevators which get really busy during rush hour, may cause waiting time in the morning

Room was not too big.

The elevators were goofy to navigate with card entry only.

Very much understaffed, long waits for everything, VALET was full and only 2 very slow elevators.

Staff were great - friendly and helpful - provided good service.

We very much enjoyed our stay, also because the staff were extremely friendly and helpful!

very efficient , great rooms 
also enjoyed the canapes and wine each evening from 6pm till 8pm 
staff friendly , rooms well serviced and clean , lovely view as well 
decor pleasing and location perfect

Our stay at the Rotterdam Hilton was better than expected as the personnel very very friendly and supportive.

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