The breakfast was very nice with plenty of choices.

Lounge had nice snacks in the evening and an ample breakfast in the morning.

The breakfast was tasty and had a good amount of variety.

Executive Lounge is up at the 12th floor serving drinks, snacks and offers simple breakfast for elite members - super friendly and courteous staff with great service.

The inclusive breakfast will keep you going until evening.

Breakfast in the restaurant was pretty quick - combination of self-service buffet and made-to-order items with a good selection.

I noticed they stop replenishing at 9:30ish my 1st day at the buffet which I

Breakfast are a plus and also the reception and concierge service - very attentive and not overfriendly.

A nice variety of food was offered at breakfast time and happy hour each day.

We had access to the M Club which was very convenient in the evenings and for a quick breakfast,

The hours were great, 4 hrs for breakfast and 4 in the evening.

The mClub is very well-kept, and the breakfast they serve in the morning is delicious.

Most include the service and the generally good breakfast.

Stayed 4 nights for a work trip

Good:
Very clean
Big rooms
Comfortable beds
Staff are very helpful
Good breakfast in a lovely room
Location is great

Bad:
Views from the back of the hotel are grim.

Another part of our stay which I liked a lot was breakfast.

Breakfast is served in a nice room with a great view of the station/city; friendly staff, hot items are cooked to order and the buffet is full of any item you might want.

Breakfast starts early (0630) and plenty of crew there as well.

Breakfast in the morning was also good as there is a buffet variety or you can have made to order from a menu of items.

Whether it was because I had a loyalty card (enrol if you're not a member) or because they were super busy due to the huge conference I was attending at Rotterdam Ahoy convention centre I am not sure.

To be called crazy because I asked for an invoice ?

But secretly took 2 nights off the credit card.

However, when I checked out of my hotel, I was charged £28.50 PER PERSON for breakfast.

Room 1218 has a problem that when you start the coffee machine the electricity goes off.. electric wiring problem for this room does not warrant a premium.. charging for this room upgrade was actually a downgrade for us.. 

Options for the breakfast should be improved.. options are not that great..

and that there is one plug to charge the phone.

We were billed incorrectly three times and had to have this reversed.

They didnt accepted cash to observe this rude policy, only our card.

though my credit card could not be read by the desk and was declined twice.

As I mentioned above, the beer was overpriced even with the discount card, and the breakfast was overpriced as well.

but upon arrival failed to give a good description where can I park and charge an electric car.

I go back downstairs to make sure our bags are not lost and we were not charged for the upgrade we did not receive.

Hard to believe there's a hotel in 2017 that charges you for high-speed internet.

They let us checkout a little bit later, without charging us extra.

The booking was paid for some 4 months in advance, yet the clerk on arrival wanted a deposit which was increased the second day without discussion and charged direct to the credit card.

However, it has been 18 days and the reservation is still charged to my credit card.

First day they have it at the lobby waiting for me and another day, they simply delivered it to the room without extra charge.

Had a minor problem with the hotel card not recognising my door.

Credit where its due - the hotel has managed to lend me a laptop (albeit because they neglected to say the business centre was closed due to refurbishments - either at the time I booked or subsequently) on which I had been relying as I am travelling "light".

but they did not and did not accept my Marriott card.

Rotterdam Marriott Hotel

creditcard

Parking garage

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

Breakfast is very good, and the restaurant have a decent selection of food at reasonable price.

Breakfast offered a great variety of healthy food also.

Special thanks to Paula in the executive lounge, Netta at the front desk, and Zenda in the restaurant for bringing me fresh Stroop waffles this morning!

Breakfast in restaurant, and it was very good (excellent poached eggs to order).

The buffet was varied and included what you might expect as well as some Dutch specialties.

Breakfast is fantastic, they even brought a trolley round to offer freshly made waffles.

The breakfast catered to a variety of tastes.

Their breakfast is excellent in terms of  variety and quality.

Friendly service in the bar and an excellent breakfast choice.

The breakfast buffet has options for everyone.

Oh and that big price didn’t even include breakfast 😂

It was total chaos on a Sunday morning for breakfast.

A good business hotel with very accesible location, efficient and provide a great breakfast.

Every guest can also request omlette or poached egg which is promptly prepared and served to the table.

Breakfast was also very child friendly with friendly service.

Also, we noticed that there were bath towels in the lift lobby on the 4th floor under the window as they were in such a poor state they were leaking.

For the price of this hotel you would expect that you could get in the lift and head to your room at any time without issues.

Elevator has a “security system” that requires a key insert,

From the moment you walk in to the lobby, the décor is dated, cold and unwelcoming, much like the weather at the time,  the staff did warm things up a bit, friendly and helpful, the lifts were old and temperamental, only complimentary filter coffee on offer in the lobby

It was worst at the elevator baks and hallways.

Only 2 lifts and 1 was not working - not good when people are trying to check out.

though one might wonder why assign a next to the elevator room while the Hilton profile clearly indicates to the contrary.

Staff seem to think that only rooms near the elevators are noisy

On the negative side, I had a room close to the elevators, and by the third night I begun to hear them.

However, the lifts' carpets were badly stained and need replacing.

My issue was that my room backed onto the service elevator meaning that there was constant noise when in operation, which was most of the day and some of the night.

There is also renovation going, (I think) as 1 of the elevators was out of service.

Only one of two elevators worked, and it had been that way for at least a week.

My fave hotel is going downhill, items not up to usual standards below

- rubbery overcooked eggs at breakfast
- overcooked pizza for room service and missed item
- one lift out of service for two days, 10 mins waits
- trash not collected, incomplete cleaning of bathroom

The most annoying one was lack of laundry bags believe it or not, asked about it three times and not resolved until my last night when too late so had to take dirty laundry with me to next destination.

In the morning when everyone is trying to get to breakfast or to check out, I experienced a 5-minute wait for an elevator.

Only two elevators which get really busy during rush hour, may cause waiting time in the morning

Room was not too big.

The elevators were goofy to navigate with card entry only.

Very much understaffed, long waits for everything, VALET was full and only 2 very slow elevators.

Rooms are average, bathrooms small and the only towel hooks are over the toilet!

At first there was no shower gel, body lotion in the tiny bathroom.

The bathroom was small, it had a walk-in shower.

Bathroom is just too small for two people
but its amenities were satisfactory.

but very basic; you could sit on the toilet, take a shower, and brush your teeth at the same time - so the bathroom is tiny to say the least; beds are like rocks and not comfortable; online checkin is worthless as they moved others and me from the room picked-not that it mattered since the rooms are basically all the same standard room anyway; the AC barely worked and was more about blowing air than cooling the room.

Only the bathroom was really small - for one person ok,

Small bathroom with badly fitting shower screen.

Bathroom is rather small with a toilet, sink and shower

Long staight corridors, tiny bathroom without bath.

but the bed is way to hard even with extra mattress 
the Bathroom was to small but the shower was good.

but:
- rooms are small
- bathrooms are tiny
- this time round my room smelled of cigarettes which heavily impacted the quality of my stay and hence overall rating

Bathrooms are small as well and only offer a walk-in shower.

Hilton Rotterdam

elevator

small bathroom

Electric vehicle charging station

Free internet

Fresh baked breadrolls, croissants, boiled eggs, possibility to toast your bread, fresh fruit, yoghurts, two coffeemachines to brew a nice fresh coffe to your liking etc.

We had a nice time briefly speaking with David during our breakfast.

Most hotel rates come with free breakfast (more healthy choices to be added soon).

Upon my arrival, I was pleasantly surprised when the staff namely David not only honored my entitlement to breakfast the next morning

Breakfast at 0700-0730 – strict on hours.

The price includes a continental buffet breakfast as well.

Breakfast is excellent and rooms are with amazing view.

The breakfast staff were so friendly patient and welcoming.

Good points:

Good breakfast
Great location
Good housekeeping

Bad points:

Staff knew our hotel phone didn't work and they didn't care.

Great shoutout to Judith in the breakfast area!

The breakfast buffet the next morning was very good.

Note, you'll need to book a  time when you want to eat breakfast and reception will give you a timed card.

The welcome lemon water was great, and the breakfast was okay.

But the continental breakfast was fantastic!

Average breakfast- slices of ham/chicken, cheese and breads.

It is a pretty standard, no-frills budget hotel breakfast,

Breakfast is continental style, with prebooked timeslots;  well managed & efficient, all fresh & kept well stocked.

Rude and arrogant reception, very small room with NOTHING in it.

Positives: low price; location; underground car park; friendly staff
Negatives: small room with tiny bed for 2 people; no bath towels or tissues - poor housekeeping; room key card not programmed for late departure; breakfast very basic

Only suggestion is that the pillows in the room were a bit small for my liking

Location is good , rooms are small , breakfats is good .

however room was very small, small bed, small duvet which just covered it (poor quality too).

With no proper shelves to keep our clothes you can imagine how messy it can be in a small room.

The hotel is a sober hotel with small rooms.

My room had 2 tiny beds and my sleep was not of good quality .

The rooms are OK. Small with little space for suitcase.

Holiday Inn Express Rotterdam - Central Station, an IHG Hotel

small room

Paid private parking nearby

Free breakfast

Rooms were clean and I was very surprised at the breakfast buffet.

Clean, modern with helpful staff and a great breakfast.

The food was just ok except for the beautiful breakfast buffet.

Breakfast was 5/5 experience (eggsperience) with fantastic ingredients: fresh fruits, coffee, juice, different croissants and pancakes.

Decided to add-on breakfast for convenience.

Served in Elvy Restaurant-Bar area, and drawing from the street food concept, it is fresh, hearty, healthy and indulgent, at the same time, with special dishes every day and hot dishes on order -coupled with the fantastic views from the terrace.

Special mention for Jazmina (hope to have written properly the name) at the reception and Sonia at the "breakfast desk".

The breakfast was really excellent with a variety of options which were all freshly prepared and well thought out.

Huge selection for every taste in the breakfast buffet.

She took care very well about my special requests ;)

Hotel is very nice and breakfast is much more than good.

The front staff are very helpful and as it was Easter, chocolate eggs were available.

Rooms are very comfortable and clean, breakfasts are delicious.

The breakfast was amazing with the friendliest staff, nothing was too much for them.

The sauna has been a gift and breakfast has been a comfortable routine.

Breakfast is ok, with some novel thinking

Breakfast was good also had a balcony with a view great bar at nighttime.

Exceptional breakfast with a view, I love the fact that they serve bubbles everyday!

And finally, in a one night stay, the room card had to be reprogrammed 4 times as it kept failing.

He was very rude, seem he just threw the small card to us.

but when looked at the bill afterward when returning home, the price for a fresh orange juice has been charged nevertheless.

The front desk staff said they only had to guarantee my room until 4pm since they did not have a credit card (although I did not know this as I did not make the reservation and was only provided a confirmation).

The lifts only activate to room floors with a card which is good.

If I had to mention a negative point it would be the card system with which to access the elevator as it didn't always work and cards had to be replaced often.

But during check in they wanted to charge 30€ for the exstra bed.

The authentification system for the elevator didn‘t work very well, we had to change a couple of times the room cards.

..The Stations are unmanned and the ticket machines are EXTREMELY difficult to operate because they seem to presume that you only want to top up an Oyster type card.

Only negative item that I experienced was the quality of the key cards that kept losing their charge.

Slightly annoying that our room key card was deactivated after 12:00pm even while we had late checkout until 3pm.

You first wait 20 minutes to buy credits, then you wait to 30minutes to get served and then you enter into a discussion with a bartender (which is probably overclassified, as a proper bartender serve their customers) It is absolutely a gift to spoil the moment and Nhow managed very well!

The parking charged us 86€ for 25 hours 86€!!!!

What we think could get improved:
Parking price - 25 EUR per day
Breakfast price - 25 EUR per day per person
Annoying elevator that in most of the cases didn't work with our cards (we had two of them).

Each time you use the elevator you'll find a fellow guest wrestling with the convoluted key card system to get to his floor.

How long does it take to get your security deposit refund on your credit card?

The hotel should really look at the use of the elevators, way too busy and the key card system is a bit awkward.

Other possibility was to get a higher floor at a surcharge, which I declined.

very sensitive to mobile phones and other electrical equipment, during 4 days I had to get my card reprogrammed 6 times..!!

Here are some remarks:

- The sickening perfume in the entrance: too much and not necessary
- Your electronic key system doesn't work very well: sometimes I had to do it again like 14 times before it opened the door.

Room key was not working had to go 3 times back to the front desk.

Breakfast buffet good. Only good things to say ( except with a few keycard problems in elevator and we weren´t the only guest having same problem - will be sorted out)

When we tried to enter the sauna, our keycard was not active.

I accidentally forgot my key in the room and requested another one at reception.

The elevator needs your keycard to work (obviously),

Firstly the door couldn't be locked and this issue needed to be resolved by the hotel maintenance.

One hour later my door key has been blocked too.

The key cards stop working if they get too near to a mobile phone- never experienced this in any other hotel.

Concerning the price paid, view is the key.

:)

A small note to Nhow:
Maybe you can find a way to make the key cards valid all the way till we checked out?

Everything was locked up, not even a chair in the lobby.

And yes, we do know that you should avoid having the key in contact with electronic objects.

The key cards (I had three) seem to work sporadically.

nhow Rotterdam

room key

Paid private parking on-site

Breakfast at the waterside restaurant was extensive, with a mega-friendly cook at the omelet station who appeared to speak any language in the world.

High hopes turned into a disappointment; breakfast was excellent and it’s great they have a sauna and small pool (can’t swim there, really)

Breakfast was good, coffe there could be better.

The restaurant is great we ate in the evening and had breakfast which is a buffet with lots of choices Hot or Cold.. the food in the evening was very good.

Amenities were a described with a delicious and varied breakfast included.

Great hotel with fantastic location and buffet breakfast.

The breakfast in the morning is tasty and plentiful.

Breakfast was excellent and restaurant staff friendly.

Decent breakfast, and very nice people in charge of leaving your luggage.

We enjoyed the fantastic breakfast buffet with a wide selection of items and generous opening times.

The Italian chef at breakfast is friendly and helpful and the breakfast is absolutely fine.

although I was given an amazing room upgrade there was no breakfast, extra points or even complimentary coffee.

Breakfast was delicious and a great selection.

Excellent staff service at the counter, top notch breakfast options, really good pool and sauna on the 8th floor, it has it all.

Central location, clean rooms, swimming pool and a lavish breakfast.

Note, they will charge €100 to your card without telling you.

is a main switch and when that's off, the plugs are off which can be problem when charging devices.

We were challenged we did tell them about sauna soon enough - we told them as soon as we tried to use it - and we have been charged full room rate (£250),  charged for facilties specifically booked and not delivered.

but realized that I would still be charged and the pair of receptionists said it wasn’t their issue but Booking.com’s who said it depended on the hotel.

Only the food we ordered w/ room service was below expectations and an additional room charge of € 7.50 for the order.

During the checkout I explain the situation to the women in charge, she did not want to refund me or find any compensation.

The problem for me was when my PA noticed an additional charge on my credit card.

Then after the most prolonged checkout experience ever, I found out (after leaving the property once the folio was emailed) that I was billed for a minibar charge!!

First I was told it’s a 7,5€ charge for room service: it’s not stated on the menu.

As I checked out they charged €60 euro!!!

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