It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Much offered here, restaurants, entertainment, rooms were spacious and kept reasonably clean.

The rooms were great, place was huge and clean.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

Room was clean and updated and bed was comfortable, room was quiet.

The bed was comfortable and the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

I always have a great stay in a 2 bedroom tower suite, clean, quiet and easy to access the other casinos.

but beds and pillows were very comfortable.

comfy bed, had a bar and fridge and nice view.

The bed was very comfortable and the shower was amazing.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

The food court has a variety of food to choose from, and the other restaurants have a variety of food.

The casino was well maintained and the restaurants we when to were all great especially the pyramid cafe.

Food court is great like that they added more variety places to eat from .

Other than that, the food, and room were amazing in the Luxor!

The restaurants there are great I haven’t had a bad meal there.

I’d recommend more activities to do inside or atleast have a restaurant that closes later than 10pm

Great big room , all night open restaurant, one of the best adult show “fantasy” on the stripe, all in all good entertainment, have stayed here couple of times now , good casino, walkable to other must see hotels

One of the restaurants was really great for breakfast.

Also surprised at the size of the room and the décor was better than we expected. Good choice of restaurants on site,

The casino in the Luxor is great, and LOTS of bar and restaurant options.

Customer service was great, and restaurants were great as well.

Food, shows, entertainment, fun all around.

Restaurants were good and the connector to Mandalay Bay was fabulous.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Room was clean, comfortable, and spacious.

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

smell

bathroom

room

elevator

staff

colosseum

friendly

restaurant

cleanliness

room cleanliness

comfortable bed

titanic-exhibit

For lunch we mostly went to the buffet which again was great there were always fresh options and several cooking stations to have things made to your liking, we did go to La Barista too, I loved it there and liked that you can do a sort of Mexican tapas and ofcourse it's on the beach so lovely views!

Few staff shoutouts: 
Daniel at the lobby bar is an amazing mixologist, conversationalist, and comedian
Katya and Jorge at the water sports (we did sailing 2 days) were very helpful and kind
Alberto was a great beach attendant
Emilio and Roberto were superb waiters at the French restaurant 

Our only regret (and it’s a big one for us) is the lack of whiskey/bourbon selection.

ROOM:  Ours was a private villa that is secluded that is very close to the beautiful beach and pool area.

Beaches are beautiful, the bar in the lobby is the best for drinks and specialty coffees in the morning.

Can’t really fault this hotel food and service were top notch, incredibly clean and spacious rooms, beach was beautiful yes a few rocks nothing earth shattering

The resort works constantly to remove the seaweed from the beach.

however this seems a bit of a waste to have the room with some of the best views on the property being wasted as by they time the ala carte is open its pitch black outside so cant see the beach or the ocean anyway.

The beach was nice - the staff was always trying to keep all the seaweed cleaned up from the beach.

I enjoyed spending time at the beach and Jonathan was great!

If you walk up the beach to where it is piled up it does smell.

From the amazing, tireless staff that handles the beach and pool providing set up, towels, wait service anything and everything one could imagine.

Beach or pool side service was hit or miss!

We had a ocean view room, we absolutely loved having our room right on the beach.

We love the property, it is beautiful, the beach is kept very clean

Private beach access with numerous huts and an infinity pool with a lil basketball net + pool bar.

The waiters and bartenders at the pool bar, lobby bar and beach bar are hardworking and amazing too!

Beach has lot of weed so good luck swimming .

but we were at the beach or at a really large open pool.

Sea turtles came up on the beach to lay eggs every night.

In the Colosseum Marta remembered our drink orders.

The hotel closed all the restaurants for dinner and instead held an open community buffet style
Meal at a different area of the hotel property.

but if iberostar truly cares about the environment then would love to maybe see them and the secrets hotel maybe look at ways to help control the damage.

Oh let’s not forget about the spa with great atmosphere great service and one of the best hot stone massages I’ve ever had!

We celebrated my husband's birthday while we were there and they decorated the bed with roses and a left a bottle of champagne and macaroons.

Here’s a summary of our stay:

Resort: 10/10 It is STUNNING it has a neo classical architecture, so endless locations to take nice pictures in.

I especially enjoyed the hard work and joyful vibes from Yodan, Maxi, Raul, Charlie and Mariana.

He has the most exquisite way of cooking that food melts in anyones mouth.

Each restaurant was tastefully presented.

The grounds are a lush green of beauty and the pool area is spacious

butler room that was although a tad bit dated, was comfortable and accommodating.

The décor was beautiful and the staff was very friendly and helpful.

That family warmth and welcomed atmosphere feels from first minute of arrival to Grand.

Paraiso translates to Paradise and it did not disappoint from the architecture, the landscaping, and the amazing beach.

The architecture and grounds are meticulously maintained.

A responsible movement towards the environment that was good to see.

Amazing hotel with incredible service impeccably clean with spectacular  architecture and  breathtaking landscaping.

Beautiful hotel with a perfect combination and harmony of colors and Spanish architecture.

Joshue - El Rancho (hotel Maya) amazing ceaser salads and super friendly 
Leo - Tony's went above and beyond to get a special dessert to us from a different restaurant (it was out last night and we couldn't decide where to eat so got the best of both worlds) 
Maya - Pool always smiling and super speedy service remembered our drink orders each morning, even knew I liked a sprite between each cocktail.

He was the most attentive and never let our drinks get low.

Luis made some great drinks at the mixology bar at night.

Gabriel at the pool bar remembered our drinks after a few rounds and was always a joy to talk with.

: Apolonia
Very nice main spa with hydrotherapy pool
Golf carts take you around the resort
Nice evening shows in the lobby
Good room service

Special thanks for excellent service to:

Bartenders: Alberto, Anderson, Rodrigo
Servers: Posada, Victor
Massage Therapist:: Marcela is the best
Spa Juice Bar: Dalia

Con’s

The food at the evening restaurants was disappointing 

Drinks we’re just OK; straight shots of tequila we’re better

My ex is a member and has access to the star prestige area,

The drinks were all made right on the spot (which I loved) and were very tasty as well.

Maya and Rosa were on top of it when it came to making sure we had drinks while in the pool.

From ice to drinks, snacks in the room, restaurant recommendations and reservations, you name it, they took care of it.

Pro tip: be on the lookout for Luis making fresh fruit cocktails near the pool with his drink cart.

If you want coffee after dinner, one must take a golf cart to the Maya which has a great coffee shop and a nice common/bar area to sit and have a drink.

The drinks are made with top-shelf liquors and there is a more than adequate assortment of beer brands to quench the discerning guests.

but the service was a bit hit or miss there, but still had a great time and tasty drinks.

Wet bar with soft drinks, soda, beer, wine, purified water.

We felt the staff was incredible, food and drinks were 5 star quality, amenities couldn’t be better!

My wife said this was one of the best drinks she’s had ever.

butler Guillermo was absolutely great along with Luis at the drink cart everyday!

Aqua fit is also good fun, the pool is huge and looks out over the white sand and glittering sea

Room 
We were upgraded to a room overlooking the quiet pool, it was lovely, huge bathroom and big bed.

I can’t remember names to say personal thanks , so I say a big thanks to restaurant staff, pool staff, entertainment team and our Butler Ivan.

The villa had a private pool, two bicycles for navigating the grounds, and was so spacious it felt like a vacation home.

Loved the fresh fruit drink cart daily at the pool as well
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