It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Room was clean and updated and bed was comfortable, room was quiet.

but beds and pillows were very comfortable.

The bed was comfortable and the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

comfy bed, had a bar and fridge and nice view.

And bathroom facilities clean and comfortable.

The bed was very comfortable and the shower was amazing.

Luxor is a beautiful and the rooms are comfortable.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

Room was clean, comfortable, and spacious.

He kept us comfortable and kept us laughing while repairing heat issue.

I also had  issues with my TV,I met Dennis Jones assists my family made sure they was comfortable, Jada.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

Venetian has free self park also Caesar's forum shops have $7 valet.

Luxor kept coming up in reviews and the travel forum as a good pick, and, luckily, it still had some decently priced options.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

smell

bathroom

room

elevator

comfortable

roman

forum

staff

friendly

room cleanliness

comfortable bed

titanic-exhibit

Great atmosphere in the casino with a lot of people having a lot of fun!

The food was delicious, the casino had a wealth of options, and there the art installations were great; it truly felt like there was always something to do within the hotel, whether on the Venetian or on the Palazzo side, it was so much fun!

Formula One was great and I could not have picked a better casino to enjoy the race with.

Great shopping and shows right at the casino.

The casino is huge and was quite busy during the evenings

The walk to the tower is very far from the casino.

The tower was quite a walk from the lobby and casino

Amazing Hotel, have stayed at 9 Vegas hotels and Palazzo/Venetian  is the best experience, customer service, resturants and shopping is amazing, next stop F1, can’t wait to go back, casino has everything you need for vegas fun

Great casino and resort, rooms are big and clean, many good amenities, good shopping and restaurants, nearby many good resorts.

I have been to the casino on many occasions and had no idea what a great experience it would be to stay as a guest.

Never again, Midwest casinos still take care of you!

Also if you sign up for their rewards program (you need a rewards card which is free if you obtain it from the casino) you will get ten percent off the gondola ride.

the best casino I ever seen than you for your sirvice I’ll be back with my family next time playing card with them they r so excited to go love ❤️ u guys , I’ll play Rolex table next time, I would like to have the big big room next time I go please

The casino is world class best with every gaming table, slot machine, and poker rooms anyone could ever imagine.

Signage and directions were very confusing as they usually are in casinos.

Been coming here for 20 years, absolutely amazing steph, property, location, food, casino and Rewards.

I shopped, had great food, and the Casino was VERY good to me.

My stay was incredible the Cleanliness of my room and the entire Hotel and Casino was amazing.

But overall quite comfortable large rooms with very good service.

The rooms are very big , well furnished and comfortable beds , 

With great views of the strip or the sphere , ask for a high room for full views

Clean, comfortable bed and pillows, nice amenities, super quiet room.

A classy, elegant, upscale hotel that offers the best of beautiful, vintage, contemporary and comfortable living experience with fabulous dining and entertainment options!

There is nothing to complain about the suite, perfect view of the sphere, nice curtains and comfortable bed, nice bathroom, all this lead to a perfect sleep.

First time stay at Venetion was pleasantly surprised how clean, quiet and comfortable the rooms were.

The bed was comfortable, not too soft or firm, and had lots of pillows.

but the room was beautiful comfy and all that you imagine x

So comfortable and no noise while we slept.

Moreover, the room itself was spacious, clean, comfortable bed, with all the bathroom amenities.

Large comfortable, clean, smell fresh room.

The Bed was so comfortable and different weights of pillow.

Hotels clean, rooms amazing with such comfortable beds, you won’t need to leave the hotel if you chose not to, it has everything you would want food, shops, casinos, bars and restaurants! Amazing!!

Check out was a nightmare due to an overcharge.

Or maybe the housekeeper  gets a commission on the charge if they report it???.

And if you bothered to move anything then you would be charged.

Parking is now charged even if you're a guest.

He aggressively taps it and says “can either of you not read?”  “This clearly says to scan your card”, “you either can’t read or you are stupid”.

They are now charging a ridiculous $29 per day for something that has been complimentary for years and years.

but said they could not remove the charges without approval from a manager.

They didn’t provide paper maps except the itty bitty map on the key card envelope.

But i think it would be better if there is a guidebook about the charges (especially for foreign tourists like me), i'm really confused about the resort fee and parking fee. .

Then later, after spending time in the room and deciding maybe I should consider paying the up charge, I was told nothing was available.

Customer no service with hours to correct wrong billing.

I called amex they said hotel never updated their information.

Only negative is quirky snack and beverage trays in rooms that charge you if jostled and one crabby card dealer.

but it would be much better if you can request that from the reservation/check-in time for no additional charge.

Our first assigned room had a dead battery in the key card device so we couldn't get into the room.

but surprisingly at the reception they charged us 2100 U$, that is an additional 300 U$, this is a lack of transparency and is not correct .

but for the price that Venetian charges, they need to do better to ventilate the rooms.

but returned them, and was notified at the reception desk that they would not be charged and the deposit would be returned, we received the receipt confirming this.

The shops in their ‘forum’ are interesting

This hotel is at a great location within walking distance from The Forum Shops, Mirage, Wynn and Fashion Show.

Free show- both had a free show, Caesars at the forum shops and Venetian at St Marks square.

Easy access to the fashion show mall, Caesar forum shops, everything!

In fact, the (very empty) mini fridge that was in the main room was trapped behind a cabinet door that you had to force open all the way in order to be able to open the fridge door.

WiFi in room didn’t work - had to call to get at IT tech up next day to get me connected 
Phones in room didn’t work
Mini fridge in room cannot be touched or emptied or you will be charged 
Hotel is packed day and night.

One point that I wish was there by default is a refrigerator in the room, I believe that can be requested from the front desk for an additional fee,

but even though they call them suites, there are no mini-fridges, microwaves, or coffee machines in the rooms.

All extras like parking, or requesting a mini fridge, or even basic extra requests are not included in that fee.

Staying in room 17 211, we took nothing from the stocked fridge or the drink/snack tray.

There was no refrigerator so suggest you buy a cheap ice chest for your food / drinks.

I dislike the fact there is no coffee maker in the room, so I take a tiny keurig.

However, I did not like that the fridge was not usable as it was pre-stocked with mini-bar items that you get charged for if you move, so no place to store water bottles (water bottles you must bring yourself, because this hotel does not give you any for free).

The only complaint i have is the fridge is loaded with the hotels overpriced refreshments therefore the is no space available to put your own groceries or medications.

Don't touch the drink and food that are lying around or the stuff in the fridge.

The staff were rude and unhelpful yet very helpful and accommodating to the “rich” men who were asking for an extra fridge and the concierge could not do enough for them.

The only downsides were; no coffee and tea making facilities in the room and  no room in the fridge for shop bought water or drinks, I presume this is a money making thing.

Spoke with someone at 10am asked to clean my room she said 5 minutes it’s  after 1 pm I left came back nothing done asked again no one came I’m over it I cleaned it myself for over a $1k y’all can’t clean my room and NO refrigerator it’s full with sale items if you move it you will be charge so where do I put my water?????

For us the fact it lacked a fridge, and the size of the hotel are small disadvantages.

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