It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Much offered here, restaurants, entertainment, rooms were spacious and kept reasonably clean.

The rooms were great, place was huge and clean.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

Room was clean and updated and bed was comfortable, room was quiet.

The bed was comfortable and the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

I always have a great stay in a 2 bedroom tower suite, clean, quiet and easy to access the other casinos.

but beds and pillows were very comfortable.

comfy bed, had a bar and fridge and nice view.

The bed was very comfortable and the shower was amazing.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Room was clean, comfortable, and spacious.

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Other then that it was a good stat and no complaints except the questionnaire is in Spanish and I just hit the continue and it gave me Spanish I didn’t pick it.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Dennis Jones visited our room to fix the air conditioning he was very professional, friendly an funny,  He explained every step to us about what he was doing this gentleman has such a kind heart an a well mannered person

Food court and customer service just steps from all exits.

When you go stay in the East Tower so you can be 10 steps away from where the UBER pick up is at.

That’s why we reserved a pyramid room to save on steps and to be close to everything.

So many wonderful people that genuinely cared and took extra steps to make sure we enjoyed our stay.

There are reasonable options for breakfast and lunch/dinner plus some wicked-good bakery goodies, the perfect reward for having gotten in those 10K steps by lunch time!

The West tower rooms are close to the pool and a starbucks; no walking 10, 000 steps to get anywhere.

On a positive it’s on the south end of the strip so we did lots of walking and kept up our steps so we didn’t feel guilty indulging in a few treats.

Another thing I liked about the Luxor is that you can easily access good breakfast by walking a few steps towards Mandalay Bay and going to Ri Ra-- great Irish pub food.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

smell

bathroom

room

elevator

cleanliness

step

spanish

staff

friendly

room cleanliness

comfortable bed

titanic-exhibit

I expected a casino much like other Ontario casinos, I was so wrong……….

Way easier than going to the bridge and walking through the casino.

They are missing attention to details in the hotel like picking up glasses and bottles that are everywhere in the casino and just plain good housekeeping.

We got a voucher for $10 each for food at the hotel when we signed up for the casino rewards.

The casino, the coliseum, and the hotel take up a lot of real estate, so you have to walk a lot to get where you want to go.

We booked this hotel for a 1 night stay over the weekend  The hotel is directly connected to the casino for convenience.

The rooms are once again, a walk through the casino,

I got there several hours early valet, park the car my girlfriend showed up with valet parked her car we went did some visiting outside the casino.

Great parking options (Free parking in parking garage) Good options in food selection, nice to see it has a 24hr Tim Hortons in the Casino.

but you can’t take them from area to area or into the casino.

So, have to walk all they way back through the casino find a restaurant and eat.

They have a not-bad casino and that's it, otherwise I highly-recommend you don't throw your money in trash by coming here especially if you're looking solely for a hotel.

If you choose to not use valet, you can park across the street for free and drag your luggage across the walkway and about 1,000 yards through the casino floor to registration.

The casino is very clean and spacious with good slots, tables and restaurants.

Nice hotel with a large casino, very good selection of restaurants, and nice, spacious rooms.

The room was clean,  well decorated and comfortable.

The room was clean and large even with a king bed.

The beds were comfortable, it was very clean, and the bathroom was great too.

We enjoyed the entertainment, shopping, clean rooms, wonderful staff and food.

Anyway not going to complain about Caesars because their rooms are always clean, people very pleasant!

Bartender addressed the issue with two tries at finding a clean glass.

The service people are great, rooms are large and clean.

The room we received was clean for the most part.

Clean and quiet room with comfortable bed.

They make you walk through multiple sections of casino and the signage is poor.

Dirty glasses, probably means poor cleaning, which means flies.

Assumption is: you know where you're going as a first timer, which leads to a poor experience and will not return.

His demeanor and attitude towards us was very poor and un acceptable.

Contributing to the poor experience overall was the early closure of all on property food and beverage.

But poor or nonexistent services and amenities has no place in the hospitality business.

They installed new shower heads with really poor water pressure.

Top Take-Away: Really poor internet in-rooms, otherwise would be 5 out of 5.

Could use improvement, dealer was not very enthusiastic to say the least and both cocktails bought and drinks from beverage bar were of poor quality.

But the casino has a very poor comp system.

Did I say hard to connect, that's only the 1st part of poor service?

it was a room with no view, no WIFI, just poor service on that aspect.

Casino rewards poor, casino staff and management treat customers like trash.

 Service is poor, no recognition of being a diamond guest with Caesars, rude check in staff, amenities in room are poor and didn't even get replaced during a 4 night stay.. was told to stay at the MGM in Detroit by a colleague, should have listened.

I booked my room a few months prior to the date.

The room is beautiful and spacious, the bathroom is HUGE with all of the high quality amenities, and the staff were very pleasant.

She told me I had 5 mins to vacate the room and then had security stand outside my door as i got my things onto the bell cart.

We were there three nights and had our do not disturb since up the whole time since we don't need the room cleaned in that short of a trip and housekeeping never came in, which we appreciated!

The rooms were reasonably sized, and we had great views across the river to Detroit (we were in the tower).

I was very unimpressed with the hotel room at the Augustus Tower.

Pretty Caesars property, great food at Spago's, slot machines tight Great view  of downtown Detroit from our 11th floor room.

We booked 2 rooms and was reassured they were connecting rooms (even confirmed with front desk when checking in)

The check in was awesome and the room was as well (except someone had set it at 59 degrees F).

Our room was clean and upgraded since the last time I had stayed at the casino.

The room was clean and I was given an extra day for free and the staff were excellent.

but now they are charging you $20.00 to check in early unless you are Diamond Status, there is also a resort fee now as well, next thing you know they will be charging for parking (good thing I take the train)  The rooms are still really clean and the staff are friendly in the casino and the security are as well but the front desk staff not too friendly.

Great location, clean rooms, mini-fridge available; quite a walk from the on-site parking lot to the check in area and then again to the room if you are in the far wing.

Room was clean, overlooked the river to the US side.

Stayed for two nights and the room was clean and well maintained.

Room was clean comfortable and we had a wonderful view of the river.

This is a great place to visit nice clean rooms,great eating places and pleasant staff and the slot machines are fun to play..A special praise for Ramona Popa who went out of her way to help with our internet connection.We will be back and I highly recommend this Hotel Casino.

I booked a very comfortable and clean room at Caesar’s for a girl’s night out.

The room was very clean, casino was clean and no one blowing smoke in your face, parking was free and all of the staff were friendly.

I requested the Augustus tower because it’s close to the ballroom our party was in.

If you like shows and gambling, definitely a place to visit.

Entertainment and restaurants are top notch.

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