(I'm not sure whether the hotel can put daily limits on individual cards,

Second problem was with the items charged at the bill: They double charged our dinner costs.

This place was awesome, first we were greeted and farewelled by Mackendy at the front who was super friendly and helpful.

However, no matter how friendly, there are only so many people to help with check-out, so I highly recommend checking out the *night before you leave* (that is, if you don't plan on using the minibar later that evening).

but quickly developed friendly rapport with 5-6 of the staff.

(Trust me location is worth it when it comes to all the activities below)

The natural hot water park (only for guests of the hotels) is great and calming with may different temperature pools with varying depths.

The location is very convinient, close to the water park, the resort hot pools.

The best experience is  surfing in a hot water wave swimming pool.

It also gives free access to the hot water baths.

The place is beautiful and the hot waters are relaxing.

In the other side, the restaurant staff is very gentle and polite and the swimming pools that are hot and very beautiful.

but in my opinion Tursimo is the best one because of location and facilities.

My family has been going to Rio Quente Resorts for almost 20 years and Turismo, since it was first opened, has constantly stood out as our favorite location to stay.

Talk about the location & amenities
The hotel is very well located close a desativated vulcano mountain witch supplies by a hot water creek hidden in an amazing "cerrado" forest.

but using a football), oh and dancing in the pool.

Also, it is a great location because it is equally distanced from Hot Park and the Parque das Fontes (Fountains' Park), where the thermal pools are located, and within a short walk to the Toldo do Bosque, where the evening shows occur.

Everything rest was great.The place is great, the nightly shows are wonderful and the heated pools are the maximum.I hope to return soon to relax and have fun.

Do not miss the “Araras” flying around the pool by the end of the day.

Lounging in the pools late to watch the stars come out is great,

On the good side, the pools have clear and fresh warm water and bars where you can relax.

The resort in general is fantastic .. the natural pools are unbeatable.

Hotel Turismo, on the grounds of Rio Quente Resorts, is a good basic hotel with lovely grounds and a pool.

Just the noise of the Araras early early was bad.

Most folks head to the Hot Park rides first thing in the morning, so the thermal pools are peaceful and quiet (like they were years ago) for at least a few hours in the morning.

It is too noisy during the evenings because of the shows prepared for teenagers.

We tried to get a quieter room overlooking the fishing lake,

When booking her room, we were informed that there was direct transfers between the hotels and that they ran every 20 min during 24h.

NOTE: Not all rooms have wifi, as per feedback given by the receptionist.

And the rooms with three beds could have a lounge area, instead of a third bed, since many people travel only in two people.

Rooms are still bad, no dressers , closets.

Our second room was much better smelling.

There are definitely a lot more of the staff that deserve a shout out

The hotel's service is always quick and reliable, with our rooms being cleaned as soon as we leave for the day and the front desk doing whatever they can to help, any time of the day.

We were Family travelling, including a 89y lady.

I noticed the extra charge in the bill and they quickly corrected it.

Servers in general are very nice & hospitable,

The room and the food are OK, the front-desk is below-average.

but instead ended up overlooked the front drive, which was a bit noisy when transfer buses were there early in the morning.

To go to Turismo, or even Crystal, you have to either walk from a transfer stop or take another internal one.

Rio Quente Resorts - Hotel Turismo

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The hotel is very close to the Water Park, which is the main attraction.

Loads of fun and attractions, good food, good bedrooms not to mention the amazing hot water and the wonderful employees.

Good
  - Even having 4 years old, the hotel is very well maintaned, parking is easy , employees are very friendly

Could be better
  Lots of things could be better for families travelling with small children, such as..
- Direct Transportation to "Hotibum" attraction.

The swimming pools and attractions at the Pousada do Rio Quente and Hot Park are also AMAZING and toddler friendly!

Courtesy carts take you to the VIP beach area at the Hot Park (hotel guests only) from which you can take advantage of the attractions there, especially good for families.

The bar staff and the restaurant staff were particullary friendly and helpful.

Again, knowing the language, I called the Customer Care line, in which a very friendly person tried to help me.

I have to agree that I found the Tourismo staff exceptionally warm and friendly, and I thought the food was excellent.

The hot water springs are really amazing.

From the front desk, help with our bags, service at the bar near the pool and the breakfast/lunch restaurant.

at the park pools cleanliness was poor at the bar and bar tables, I've cleaned the tables.

the live music in the pool at night is amazing.

Vip pools inside the complex, elected several times best resort from Brasil!

The infinity pool was gorgeous at the hotel and the sunsets were spectacular!

but my brother-in-law has stayed there a few times and described it as classy and high-end with a beautiful infinity pool.

Spectacular and relaxing hot swimming pools.

People say the water flow is around 1.6 million gallons/h, which is enough to renovate the pools many times a day.

They have an infinity pool with a great view.

Their enthusiasm and happyness were contagious.

Excellent service at front desk by Glaucio Peres .

The people who works in the complex are very polite and careful!

Well, this lady helped me to re-do the reservation over the phone and needed a lot of brazilian information that I did not have handy, which she then sent me a link to complete the payment transaction, which I did in the end of the same day.

Overall, I highly recommend this trip! note for English speakers: menus, signs, and check-in always had the English version available (but I do not know if the staff is trained to provide service in English because I am a Portuguese speaker too.  )

Talking with the fellow who handles rod and reel rental, the best fishing is in the evening (after 5 PM), so a 4-hr rental (ca.

However, the effort and patience of all the staff was wonderful.

but mild temperatures before or after winter.

but signal is spotty and tend to disconnect.

During my stay I identified 3 things that still need to be improved: 1) the check-in was too slow; 2)wi-fi in our room was horrible (I did not care too much because I mostly left my cell phone in the safe box to force myself out of work. Lol.

Hotel Rio Quente Cristal Resort

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2) allegedly cheaper than the hotels that are inside the complex and being a guest here gets you the same benefits from staying inside

Cons
1) all bathroom windows open to the hallway corridors.

No bedding for 4th bed and only 2 bath towells (4 in party).

The only item they left for guests was a crappy 1/8-sized bar of soap.

The hotel is super clean with very friendly staff.

Room was very satisfactory and all the staff were friendly, helping any way they could.

The staff at the restaurant is friendly and polite.

The hotel staff is well trained, friendly, supportive.

The service was good, the food was very delicious and the environment is friendly.

The wi-fi access is sub standard -- it only works in the common areas and not well.

The RQ resort is located in a farm land many miles away from main city and besides its large dimension and solid infrastructure the endemic poor quality internet infrastructure is a surprise.

butcher the natural qualities of the hot springs, adding obviously manmade waterfalls and caves, and other bastardizations such as really bad techno music playing at night.

Perfect location near many restaurants and shopping stores.

The Rio Quente Resorts - Hotel Giardino is near these landmarks: Hot Park, diRoma Acqua Park, Feira Artesanal e Gastronômica, Japanese Gardem, Eko Aventura Park, Water Park, Camping Esplanada, Lagoa Termas Parque, Shrine of Nossa Senhora da Salette, Feira do Luar, Clube Privé, Monumento às Águas, Cachaçaria Vale das Águas Quentes, O Casarao dos Gonzaga, Lagoa Quente de Pirapitinga, Primeira Casa de Caldas Novas, Corumba lake, Kitakas, Balneario Municipal de Caldas Novas, Embaixada de Pernambuco Bonecos Gigantes de Olinda, Shopping diRoma, Goulart Brechó Boutique, Museu de bonecos Gigantes, The Museum of Soybean, Caldas Termas Clube, Cachacaria Espólio, Serra Verde Shopping, Zuum Disco Club, Doces Caseiros Dona Maria, Setland, Nana Tur - Transporte e Turismo, Pista Para Caminhada itanhaga, Tribo do Sol and Museu De Cera Caldas Novas

The food is delicious and the staffs are respectful and willing to help.

You get all kinds of smells and noises when walking to and from your room
2) impossible to eat breakfast and lunch in the buffet without getting stressed.

Although staff was nice they are very unorganized.

Quite close to the water park (as a matter of fact it is one of the resort hotels,

Aug, 31, 2022

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Jan, 20, 2023