The bar staff and the restaurant staff were particullary friendly and helpful.

Again, knowing the language, I called the Customer Care line, in which a very friendly person tried to help me.

Good
  - Even having 4 years old, the hotel is very well maintaned, parking is easy , employees are very friendly

Could be better
  Lots of things could be better for families travelling with small children, such as..
- Direct Transportation to "Hotibum" attraction.

The swimming pools and attractions at the Pousada do Rio Quente and Hot Park are also AMAZING and toddler friendly!

I have to agree that I found the Tourismo staff exceptionally warm and friendly, and I thought the food was excellent.

Their enthusiasm and happyness were contagious.

Loads of fun and attractions, good food, good bedrooms not to mention the amazing hot water and the wonderful employees.

Excellent service at front desk by Glaucio Peres .

The people who works in the complex are very polite and careful!

Well, this lady helped me to re-do the reservation over the phone and needed a lot of brazilian information that I did not have handy, which she then sent me a link to complete the payment transaction, which I did in the end of the same day.

Overall, I highly recommend this trip! note for English speakers: menus, signs, and check-in always had the English version available (but I do not know if the staff is trained to provide service in English because I am a Portuguese speaker too.  )

Talking with the fellow who handles rod and reel rental, the best fishing is in the evening (after 5 PM), so a 4-hr rental (ca.

However, the effort and patience of all the staff was wonderful.

but mild temperatures before or after winter.

but signal is spotty and tend to disconnect.

During my stay I identified 3 things that still need to be improved: 1) the check-in was too slow; 2)wi-fi in our room was horrible (I did not care too much because I mostly left my cell phone in the safe box to force myself out of work. Lol.

Rio Quente Resorts - Hotel Cristal

wifi

temperature

Free parking

Free High Speed Internet (WiFi)

Pool

This place was awesome, first we were greeted and farewelled by Mackendy at the front who was super friendly and helpful.

However, no matter how friendly, there are only so many people to help with check-out, so I highly recommend checking out the *night before you leave* (that is, if you don't plan on using the minibar later that evening).

but quickly developed friendly rapport with 5-6 of the staff.

Just the noise of the Araras early early was bad.

Most folks head to the Hot Park rides first thing in the morning, so the thermal pools are peaceful and quiet (like they were years ago) for at least a few hours in the morning.

It is too noisy during the evenings because of the shows prepared for teenagers.

We tried to get a quieter room overlooking the fishing lake,

When booking her room, we were informed that there was direct transfers between the hotels and that they ran every 20 min during 24h.

NOTE: Not all rooms have wifi, as per feedback given by the receptionist.

And the rooms with three beds could have a lounge area, instead of a third bed, since many people travel only in two people.

Rooms are still bad, no dressers , closets.

Our second room was much better smelling.

There are definitely a lot more of the staff that deserve a shout out

The hotel's service is always quick and reliable, with our rooms being cleaned as soon as we leave for the day and the front desk doing whatever they can to help, any time of the day.

We were Family travelling, including a 89y lady.

I noticed the extra charge in the bill and they quickly corrected it.

Servers in general are very nice & hospitable,

The room and the food are OK, the front-desk is below-average.

but instead ended up overlooked the front drive, which was a bit noisy when transfer buses were there early in the morning.

To go to Turismo, or even Crystal, you have to either walk from a transfer stop or take another internal one.

but the TV had analogic signal and the wifi was very slow (a 3 MB video would download in 5 minutes - no joking).

Rio Quente Resorts - Hotel Turismo

transfer

room

quietness

The hotel is super clean with very friendly staff.

Room was very satisfactory and all the staff were friendly, helping any way they could.

The staff at the restaurant is friendly and polite.

The hotel staff is well trained, friendly, supportive.

The service was good, the food was very delicious and the environment is friendly.

At least the dinner brunch at Pousada was edible 1 out of 3 nights;

The wi-fi access is sub standard -- it only works in the common areas and not well.

The RQ resort is located in a farm land many miles away from main city and besides its large dimension and solid infrastructure the endemic poor quality internet infrastructure is a surprise.

butcher the natural qualities of the hot springs, adding obviously manmade waterfalls and caves, and other bastardizations such as really bad techno music playing at night.

The food is delicious and the staffs are respectful and willing to help.

You get all kinds of smells and noises when walking to and from your room
2) impossible to eat breakfast and lunch in the buffet without getting stressed.

Apr, 8, 2023

Feb, 18, 2023

Aug, 31, 2022

Jun, 18, 2019

Jun, 3, 2023

Jan, 20, 2023

Apr, 28, 2022

Aug, 2, 2016