Hot water service is located behind locked door in 2nd bedroom which kicks in at 7am which was very annoying.

Need some maintenance in bathroom e.g shower door.

but un allocated so we had to park out on the street on a rainy night because others used all the spaces including outside our door.

My only problem was that the sliding door could not be locked and made me feel a little unsafe.

Fridge door hard to close, beds super hard.

Accessing the room at night was tricky as the stairwell was unlit and the (unlockable) door to the car parking area opened so close to the bottom step as to make it dangerous.

Otherwise, be prepared to straddle the toilet to close the bathroom door.

*The bathroom entrance is tight, making it hard to access the toilet as the door opens weirdly.

Room was tired, shower door leaked, room was not serviced at all over the two night stay, we had to request fresh towels and toilet paper and the rubbish was not emptied, container blocked our nominated car park

The main concern is love to see get fixed, to see an extra form of lock up high to prevent children opening the door and getting out.

9am at 25th morning, 2 housekeeping staffs knocked our door and tried to access into our rooms, it seems they definitely had no idea if guests still in the room!!!

but not so great if there are kids screaming and carrying on like kids do in a pool, also other guest were smoking in the pool area which meant we had to close our sliding doors.

Also we didn’t feel quite secure as the door and stair case leading to our apartment was always unlocked.

Long story short, the bride and groom used the apartment for the two nights out of three and to having to park out on the street because the “allocated”car park at the apartment door was taken by another car and when brought to the attention of the staff it was advised then that there is no allocated car parking.

The flyscreens on the doors leading to the balcony  were filthy and looked like they had never been cleaned and when trying to open them you had to practically force them open and one of the screens actually fell out of the rails.

Just a little concerned about security as outer door to our apartment and the one next door was left unlocked all night leaving it susceptible to overnight rough sleepers.

Our apartment was not clean and the outside terrace was very dirty with the screen door off the rails because there was so much dirt in the tracks .The bathroom was tiny with no space to even stand unless the door was closed .Breakfast both mornings was missing a lot of things that were advertised  and not replenished and there was no one around to ask or help .Overall it was below standard all around .

Good service; Great location; Car parks in all Quest apartments are always tight; As weekends not serviced, maybe inform the clients in advance either at booking or in the beginning so that they can request and collect additional items available from the Reception desk on weekends.

The room we were alocated ( after a direct booking & payment)2 weeks in advance was a dungeon.

Good location and plenty of self contain ammenities Easy to book and ease of checking Cleaniness  well maintained Prior checking before arrival and check out hassle free Prompt in invoicing with details .

The Quest Portland is near these landmarks: Chesterwood Books, Portland SCUBA, All Saints Roman Catholic Church, South West Adventures, Portlland Harbour Tours, Portland Harbour Tours, Lee Brakewater, Portland Powerhouse Motor and Car Museum, Portland Visitor Information Centre, Matthew Hunt Fishing Services, Henty Memorial, Portland Cable Trams, Portland Botanical Gardens, Whaler's Bluff Lighthouse, World War II Memorial Lookout, Graham Husson Fauna Park, Portland Golf Club, Portland Strawberries, Point Danger Gannet Colony, Cape Nelson State Park, Cape Nelson lighthouse, Cobboboonee Horse Riding, Seals by Sea Tours, Cape Discoveries and Great South West Walk

I enjoyed my stay had no trouble at all booking was easy check out was easy only cook utensils need to be better so we would find easier to cook and clean.

This apartment experience has made me want to book with Quest in other cities.

I would definitely consider it for my future bookings.

We booked a 2 bedroom deluxe and were happy with the whole experience.

overall was excellent experience recommend it and will book it again in future.

We will defenitely book again next time we are down that way.

I later cancelled my original booking online on her advice.

We have stayed here numerous times, booking a one bedroom apartment, and have usually been in an apartment down the side of the complex.

Do yourself a favor there are a lot of other nicer places in Portland with great customer service, book with the other providers

We booked for 4 nights and found our 1 Bedroom  apartment to be large and  comfortable, with plenty of light in living area and bedroom.

Our continental breakfast daily was included as I had booked direct with the hotel which was a nice surprise and much appreciated.

Would definitely stay here again and my advice would be to book in advance.

Great and clean rooms, well maintained premises, very quite and peacefull ambience.

Great for single night accommodation, easy check in and check out process and clean rooms.

The room was clean and tidy and bed nice and comfortable.

The cleanliness of the rooms was exceptional which was an added bonus.

We had stayed here a few times previously, room was clean and comfortable, with everything we needed.

The room was clean and comfortable as well.

Excellent rooms ..clean well kept …very quiet.. parking is the only real issue… parked in front of my room.. went to the shop and someone had parked in my spot.. each room needs a dedicated parking spot

Room is clean and bed is very comfortable.

Despite this the room was clean and comfortable.

The room was clean and neat and had everything we needed.

great place to stay happy with on offer, very clean and tidy room, location to where we wanted to be was great, our experience was great and loved the room layout.

There is good kitchen facilities, laundry facilities and clean rooms.

All around great place to stay in Portland, staff were fantastic and extremely helpful and the rooms were clean and spacious.

Hotel staff are very helpful and friendly and the rooms are clean and spacious.

The rooms a clean fresh and in very good order with everything working as it should.

Room was great, bed comfortable, room attendants always helpful, room was spotless, inground pool was enjotable.

The service at arrival was friendly & professional & some great advice on where to eat.

Great service and great apartment with everything you need to have a long or short stay.

service was excellent and location is really good near the beach and shops.

Our organisation is passionate about protecting our Borders and with your help providing the service you do, it goes a long way to helping us.

The service was very good for both the Stay and Training Room facilities.

Great service, clean apartment and great facilities.

Service at the front desk was quick and efficient.

I have always enjoyed staying here before with it being in a great position, friendly service and good amenities

Our company has used Quest Portland for years due to there friendly service and great value for money.

Thanks for the quick easy and efficient service.

Fantastic service and room was very clean!

Service at reception was polite, friendly and helpful.

Not being an apartment where you can wash or dry towels your stuck with the same damp 2 towels for the duration of the stay.

(Never told or advertised) absolute nightmare with a 1 year old, the floors and couches had stains everywhere, the showers all leaked and the bed linen in the cot was disgusting.

butts on the balcony and stairwell and building was dirty.

We were especially disappointed to find excessive amounts of mold in the shower alcove.

butts on a balcony and a long with the badly stained cushions on the bed.

Unfortunately we lucked out and got one of the family apartments down the back next to the overflowing, stinking industrial bins.

but I did notice some mould & discolouring of pipes behind the toilet.

There were ants crawling on the bedspread and bed.Half empty bottle of milk and empty bottle of soda water in the fridge from previous guests which was not cleaned out.Absolutely disgusting exhaust in the bathroom with clumps of dust

The foyer into the room was disgustingly dirty, the price was way too high considering prices in Melbourne are less for a far better room.

Breakfast not the nicest - recycled pastries were stale and unappealing.

Disgusting experience overall, and that's putting it politely

I was also given a sheet to sign stating no smoking no party, no guests after 10pm etc

but had a strong "cooking smell" that would suggest deodorizing or cleaning of the rangehood vents was needed.

Bathroom a bit dirty and reeked of mould, had to keep window open, no flyscreen in the window either.

Quest is in a good location to leave the car parked, and walk to the water front or to any of a number of places for food or just have a look around.

Its only a short 3 minutes walk to the centre of town with both eateries and groceries.

no matter where you go the quest team always just make it easy - this one was no exception 

Facilities all there - good location - easy walk into town and chargebacks to a number of eateries 

Looking forward to using the pool next time - 12 degree's made it a little cool this time ;)

At a perfect location, walking distances to wooly, restaurants and shops.

Apartment is in a great location to walk to shops and beach, no road noise in the room we had.

Apartment clean and a short walk from the main shopping precinct.

It was also pleasant to be able to walk to waterfront and eateries.

The location is amazing and you are able to walk into town very easily

Property is in a good position, a short walk to shops and a number of places to eat.

but only a short walk to the shops and cafes and all pretty easy to stay here.

Close to the ocean, walking distance, maybe 5 minute walk or so.

The location is great, a short walk to the main street and waterfront, and it's easy to find.

The location is excellent, a close walk to shops, restaurants and cafes.

I will be definitely staying at the quest apartments when we go back.Nice walk down to the breakwater.

Right in the city center and you can walk to a great coffee place and amazing sourdough bakery.

Very happy with every thing about the Quest Portland, Nice friendly and helpful staff, great rooms, Short walk to town, good location and undercover parking.

The location is perfect - adjacent to the town centre and an easy walk to a large selection of restaurants, cafe's and take-aways, as well as to (at least) two supermarkets.

All over the room & property was very good, location to the town we liked, it was a short walk to the town and pubs for dinner .

Quest Portland

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Bed very comfortable with the right weight doona for now.

Bed is comfortable and it has everything you need, incl microwave, toaster and crockery etc.

We both had a great nights sleep due a comfortable mattress and a comforting air about he room itself.

Great little motel - spacious, clean and cosy, with a very comfy bed.

Everything from the quality sheets and bed comfort, to the spacious bathroom and living area, added to our feeling that this would be our first choice for value motel accommodation in the future.

Big, recently refurbished rooms with comfy beds and very helpful staff.

Very clean and comfy rooms, very comfy bed and very spacious.

as the bed was comfortable and the blinds kept the room nice and dark.

Great little motel, clean and tidy, comfortable bed, large  room and bathroom, great beer garden and BBQ area, quite, great value, close to town, friendly owner we loved it that much we decided to stay and extra night, even got a discount for the extra night without having to ask for it.

Excellent value for money, it is clean, well appointed, comfortable beds.

Spacious, clean, comfortable king sized bed with a good mattress, and renovated bathrooms.

Super clean and roomy, with a good range of facilities and very comfy bed.

Rooms are immaculate and spotless with comfy beds and awesome showers !!

The bed was comfy, BBQ area tastefully landscaped.

The shower pressure is amazing and beds very comfortable.

Very cosy with a comfortable bed and lounge chairs .

The bed was very comfortable, the room was spacious, the bathroom (with shower) looked as if it had been recently refitted.

Rooms are modern with microwave,cutlery, comfortable queen bed, small round table and lounge chairs with footstools, lots of bench space to work at, great wifi and aircon, cupboards, large modern bathroom and everything super spotless.

The room had a comfy bed with nice pillows, air con that worked well and no road noise.

Great location, clean, friendly staff and good value for money.

We highly recommended Mariner Motel to all travellers, pleasant environment , clean and newly renovated rooms, showers are great, friendly staff we had a great welcome from Aaron - good value for money, easy stroll to shops or to the local beach - will visit again when we are in Portland.

The Owners and Staff are always so friendly and ready to accommodate, especially when travel plans don't always go right.

highly recommended motel to all travelers, pleasant environment , clean rooms , friendly staff - good value for money,   easy stroll to shops or to the local beach, the town itself is nice and clean  - will visit again if opportunity will arise

Friendly and helpful service and very reasonably priced
Thank you for your hospitality - we’ll be back!

The staff were really friendly and helpful.

It is comfortable and the staff are friendly and helpful, it is a good location with the convenience of KFC next door.

Leading in to the City of Portland on the main road, you find this absolutely amazing, friendly, warm, inviting, comfortable and fantastically placed Motel.

Great value for money and very friendly, professional staff.

Welcoming, friendly service and a warm feeling from this motel.

The manager was friendly and room was spotless.

Owner and staff were super friendly, particularly when I lost my keys and had to leave my car in the motel room space past checkout time!

The location was great, the facilities excellent and the staff friendly and helpful.

The manager on check in was real friendly and suggested a fantastic pub for dinner.

Reception staff are always really friendly and check in is quick!

Only thing I could mention is that when we had guests, I wish we were allowed to be in the garden area past 10pm and have the fairy lights on as we thought that's what they were there for, as advertised
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My uncle was watching the TV with the light out and I didn't want to disturb him.

The only thing was the lights didn't work well in the room we had.

The room was clean, well painted and there were no unpleasant smells.

The room was clean and in good condition.

Room was clean, comfortable and well maintained.

Very good customer service and nice to enter a room that was thoroughly clean and comfortable for my one night stay in Portland.

Tidy room with a very quiet air and conditioner.

The room was very clean and it has the best barbecue area for us to have a BBQ and dinner.

The rooms are clean and comfortable and there is a lovely garden area where a group can gather for happy hour.

The rooms were very clean and we all enjoyed a good nights sleep.

The room was clean and met our needs. Sleepability.

The rooms are spotless, and have everything you need for an extended stay, including a microwave.

Our room was immaculate, comfotable beds, modern renovated bathroom Exceptional value for money.Everything available,kettle toaster,microwave,crockery,cutlery, wine glasses milk tea cofee sugar etc
TV program selection good and overal comfort amazing.

but very quiet, room was very clean, manager was friendly.

The service was friendly, the place clean and the rooms spacious.

The team at the Mariner Motel offered exceptional local advice on where to go and could not have been more helpful.

The owner is super caring and making sure all is OK.

The facilities are spot on and always immaculate and welcoming.

It is excllent value for money and the owner is always accommodating.

We enjoyed very cheerful, polite service from an obviously passionate team of management and staff.

A wonderful little motel run by a very pleasant and obliging owner.

Staff were accommodating to making sure we had a comfortable stay and had our requests met.

Mariner Motel

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Right on the seafront overlooking the harbour.

View was great beautiful sunrises over the harbour.

The Comfort Inn Richmond Henty is near these landmarks: Portlland Harbour Tours, Portland Harbour Tours, Lee Brakewater, All Saints Roman Catholic Church, Portland Visitor Information Centre, Matthew Hunt Fishing Services, Chesterwood Books, Portland SCUBA, Portland Powerhouse Motor and Car Museum, Henty Memorial, South West Adventures, Portland Botanical Gardens, Portland Cable Trams, Whaler's Bluff Lighthouse, World War II Memorial Lookout, Graham Husson Fauna Park, Portland Golf Club, Portland Strawberries, Point Danger Gannet Colony, Cape Nelson State Park, Cobboboonee Horse Riding, Cape Nelson lighthouse, Seals by Sea Tours, Cape Discoveries and Great South West Walk

But the food at Edwards Waterfront Cafe (which is part of the complex) was fantastic.

but the trade-off was a nice balcony area looking out across the bay.

Great view of the harbour and privacy allowing us to open sliding doors in the room.

The hotel is in a great location, right on the beach with numerous shops and restaurants nearby.

The location is ideal for exploring Portland, as it is centrally located near other shops and restaurants, and directly across the road from the foreshore/park lands and harbour.

Very clean comfortable room with great views of the harbour.

The Comfort Inn Richmond Henty is a great Motel close to the waterfront and within a very easy walk to the Portland shopping district.

The room was well decorated and it had a view too, We liked there were wine glasses supplied, plenty of tea and coffee and the room is spacious with a nice table and chairs which was great since we could see the bay from our very large window.

Meals and bar service are excellent and you are directly looking over the waterfront area of teh bay.

Well located hotel with great views of the harbour 
Within walking distance of all shops and great walking along the waterfront 
Great meal at the bistro 
Foxtel available and digital TV
Breakfast available to be delivered to room

It was my Wife to deiced about stey in Portland , during our trip along Great Ocean Road.

If you are looking for a nice harbour view and a good nights sleep then this is the place.

This Hotel/Motel has a premium location on the Portland Waterfront.

The beach at the cape is simply stunning, one of the best i have seen,

Ate at the bistro - food was ok and service was just ok. No safety chains on inside of room doors - and because my door was hard to latch, I awoke during the night to find my door half open - no wonder I was cold!

however it would not work, only cold air blowing.

Old , cold and generally uncomfortable , dated decor , hard beds , no doonas , brown everywhere , crap bathrooms , the restaurant was ok

His was cold by the time it reached the table.

We had just prematurely checked out of other accommodation in town after being shocked by misleading reviews and an awful cold experience.

As I had to leave at 4am the following morning, I went down to reception to fix up the bill and order room service as I was very casually dressed for the restaurant, The front desk lady was quite cold and i felt like i was treated like a simpleton.

I told her to charge the credit card on file.

Upon check out they tried to charge me $20 more than I was quoted for the accommodation and when I told them the rate I was told they said oh you were quoted the wrong price.

All are able to charge back to room for meals etc.

Many options for dining & easily charged back to room.

We were also charged $18 for one night we used their portacot(would have brought ours if we'd known).

Charge back system for dining at all three dining facilities.

Rooms are clean and large, with comfortable lounge chairs

Really enjoyed our stay, we stayed in one of the top spa rooms, very nice view and super clean rooms!

but the room was very clean, spacious and staff were friendly.

Been staying at the Henty for awhile when I come to Portland  it's a great place it had a fantastic view over the harbor staff are great and restaurant is top quality the rooms are always clean and tidy

The room is very clean and as well as the bathroom.

The rooms are clean and the staff are fantasic.

All our rooms are kept clean like this one.

The hotel is close to the wharf and the main port is across the bay offering good view for the guests  The rooms are clean, the door locks are still with a normal old fashioned key - so remember to lock to door behind you.

but all other options were full .the room was clean and reasonably furnished .bed was comfortable .they had two options for meals on site and we had dinner at one of these , the meal was good and handy to walk .

The rooms are clean, missing no standard features, and a decent size.

Our room was very clean, tidy and well appointed.

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