There were a couple of niggles namely the air con wasn’t turned on in the hotel complex, which meant the nights were a little uncomfortable.

It is the effective use of that discretion that makes the difference between providing a good customer experience or a terrible customer experience.

During the night all you could hear was babies crying from the extreme heat and NO AIR CON.

The rooms are a basic finish, we had a hole in our bathroom ceiling, the air con was very loud and not very cold, ants in the room etc.

We were worried before we arrived having read some negative reviews regarding the air conditioning

Air con- people need to get over it now, it was broke they fixed it and gave everyone fans while they did so.

Hotel advised there were issues with the air con on arrival,

Cannot say enough good things about it - yes it got very hot while we were over there and the air con wasn't the best in public areas

to the point we had no air con for the first couple days and they went out purchasing I don't know how many fans to help cope with the heat (how can you complain when they try)?

although the hotel was adamant that we were only without air con for 5 days.

NEGATIVES

- The hotel aircon in 5 separate buildings had apparently failed completely for 4 days ( our room had none for 7 days) and the outside temperatures were between 31 & 36 degrees.

Reason for 4* and not 5 - we didn’t have air conditioning for numerous days, which made it unbearable anywhere that was indoors.

The hotel had to respond and put fans in peoples rooms while trying to deal with the issue.

At night they do allow you bigger glass drink    
Accommodation - NO AIRCON ANY WHERE.

Even with a fan we couldn’t sleep, tried outside, on the floor, basically 3 sleepless night till we came home.

Just returned from a week hols with family to the playa mar hotel, negatives, no air con in restaurant it is stifling and very uncomfortable, room air con not great neither.

The air conditioning doesn't work at all they have had issues the past 2 months on and off, nothing quite clearly has been done it's now Day 3 .

Air con broken and will not be fixed for ages according to several staff members.

Terrible Management response to air con being broken.

Fabulous food, friendly staff throughout the hotel.

All the staff around the hotel were so friendly.

As other reviewers  have mentioned all staff were friendly and helpful, going out of their way to ensure we were enjoying our stay.

They are all so warm, friendly and professional.

Staff without exception were welcoming and friendly and seemed to genuinely wants guests to have the best holiday.

The swimming pool had plenty of water slides, a toddler pool and an adult pool too. The staff were super friendly (a big shout out to Nathy, Stefan and Nacho!)

The staff make the hotel really friendly especially for the kids and seem they enjoy their work environment which makes it easier for the parents.

Staff couldn’t do enough to help and always friendly and helpful.

All staff friendly and professional and you can tell there’s a real family feel amongst them.

Themed nights included Mexican/Indian/Moroccan/BBQ

I have to give Angie a special mention in the restaurant, she is an absolute credit to the hotel, so helpful, friendly and always smiling.

It's lovely to return and see so many familiar friendly faces.

The staff are really nice and friendly always a smile.

Staff are friendly and the service excellent!

staff amazing so friendly and helpful 
No issues with getting  sun loungers could prob do with more umbrellas alright.. service amazing lovey pine walk near by

Very friendly and helpful for any queries.

Staff friendly and helpful, hotel kept clean and food decent.

Reuben at the poolside bar was always friendly and kind as was Junior and Stefan on reception was kind and helpful.

The hotel is full of families with kids and it's a very friendly atmosphere.

We had a fantastic week at this hotel with our three children.

My husband ran along there everyday and we took a couple of strolls with our kids.

The rooms were spacious for us and our children and the facilities were excellent.

Although we were a group of adults we could see that families and children were especially well catered for; this hotel is a great spot for families.

Families were still around and the kids entertainment was active in the evening.

My partner and I, my daughter and her partner and our two wee grandsons (3) and 5 months.

The entertainment for the children in the evening was great.

The entertainment and kids activities were wonderful my daughter is usually quite shy

but two singles beds however they provided a cot for our toddler so it was all good.

My children (12,11,7 loved the chocolate bowl with the marshmallows).

but was more than happy with it, ideal for a cheeky siesta while the girls were chilling in the beautifully air conditioned room.

The staff were lovely throughout, really making an effort with my son!

Holiday was just fantastic, would recommend for family’s, especially if you have kids under 12/11.

We  were on a multi-generational family holiday with Great Grandparents, Grandparents,Parents and 5 children.

but still very good standard of food, 
The only thing I'd ask more of is things like CHICKEN NUGGETS AND THE FISH TYPE SHAPES for kids , especially in the evening as in the restaurant they didn't have them much .

FOOD - great good every day and the snack bar was good too. Although, it would be even better if the food at the snack bar was under lids that didn’t need lifting on and off each time as children (and adults!)

This hotel is a perfect choice for families with children.

Drinking good and food good for a all inclusive .. if you have younger children below 10 this hotel would be amazing.

Paul, Nacho and the new lady (sorry I’ve forgot her name) are brilliant with the kids.

All-inclusive buffet was average due to some overcooked food, poor choice and selection.

Spanish night particularly poor with another mixed meat paella that looked grey and tasted like a mushroom risotto.

Food was poor especially evenings and daytime food was very limited and poor.

The communication from the staff was very poor with regards to updating us and I do feel they were not telling us the truth.The hotel would only compensate us for the five days that they felt we were without air con irrespective of what we thought and taking pictures in the room at midnight testing the temp of our room was not enough to prove that the air con was not working.

Hotel staff getting alot of grief from visitors due to poor management.

The sweets were very poor I know they had to cater for children

The poor singer "Susan Brown" wasn't very good at all and we left the bar area early that night.

The cleanliness by the pool really was poor!

Without nacho, entertainment was poor, bingo for 4 nights in a row doesn’t appeal to us

but personally I would not come here if I didn’t have a young child and I would not leave a poor review on trip advisor because 80% of the guest demographic are temperamental little people and you didn’t do proper due diligence before booking!

Bad food 
Rude staff 
Extremely poor animation
Absolutely is NOT worth the money and shouldn’t be classed as all inclusive.

The only gripe was that there really weren't enough sun umbrellas and many of the ones that were there were broken or in poor repair.

The choice of food was also poor and not labelled properly and it is obvious they reuse food from the previous night.

The poor snack bar again had a great selection including help yourself salad a fridge full of different types of sandwiches hot dogs burger both chicken and beef, chips,pizzas and cheeses.

but the finish is very poor ( expanding foam underneath the skirting boards, holes in the plaster on the wall, cracks filled crudely plus stains on furniture.

Saying that the hotel was well kept and clean, the staff (with the exception of the late night reception staff) where friendly and efficient.On arrival at 12.30am, we found no food available the not even a bottle of water in the room which is poor show.

Food - quality is poor and beyond basic expectations with my husband becoming very sick 4 days in then my 10 month baby and then me!

We travelled to Puerto Pollensa as a group of 6 ladies for a special get- together.

Puerto Pollença is such a beautiful safe classy resort, ideal for families.

Thanks for a great stay and introducing us to the beautiful Puerto Pollensa 👍🏻

It’s clean, the rooms are good and the hotel is situated about a 15 minute walk from Puerto Pollenca which is a brilliant place to visit with plenty of bars and restaurants.

Nice walk along to the main Port Pollenca in around 10-15 minutes, we did this in the evening a couple times.

It's a beautifully kept hotel in a lovely location, perfect for a stroll in Puerto Pollensa.

Would certainly return to Port de Pollença

This was our third visit to the Play Mar and Spa in Puerto Pollensa 28th June – 5th July, this is a fantastic hotel in a beautiful location just off the top of the pine walk near the military base.

The Pine Walk is really pretty and about 20 mins to Puerto Pollensa shops and restaurants.

Best hotel for families in port de pollenca!!

The hotel is very well located at the edge of Port de Pollenca.

The hotel is situated in the very picturesque area of Puerto Pollensa and is close to the Pine Walk.

We went to Puerto Pollensa to walk, which we did and really enjoyed.

Outside the resort is a lovely stroll along the Pine Walk to the town of Port de Pollenca - marina and great views to the mountains.

Love the town of Port de Pollença and have been going there a number of times over the past 12 years staying in different hotels.

So, if you’re contemplating puerto pollensa and want a family friendly hotel with great staff, facilities, food and entertainment then I would highly recommend Playa Mar.

It's a bit of a walk (20-25 mins) to the main part of Port de Pollenca so would recommend a buggy for smaller ones. The staff at the hotel are warm and friendly, we'll definitely be going back again, already looking into booking next year :)

This is a smart hotel on the far side of Puerto Pollensa's pine walk.

This was my first stay in Port de Pollenca and i must say i wasn't disappointed.

The Playa Mar is at the far end of Puerto Pollensa, it's pretty much the last building before the town ends.

The entertainment team were fabulous - struck the right balance between enthusiasm without being overbearing.

Great pools, good balance of adult only opening time in the indoor pool and time for the children to go in the middle of the day, excellent food choices in the main restaurant and then snackier options in the bar when having a pool day etc. The 2 things that stood out the most were how helpful and happy ALL the staff were (from the reception,waiters etc all the way through to the cleaners ) and secondly, the great atmosphere that the entertainment team created for the children (Paul, Sammy and Andrea (thanks for the glitter tattoos haha!)

As for ourselves, we were well entertained by the musical acts and the quiz night, which all contributed to some great memories of our stay.

Just returned from our 4th visit to this hotel,staff just as welcoming as ever,animacion team are brilliant (big thumbs up to Nacho Paul Sami and Andrea)

Food offering excellent with plenty of variety

What a beautiful place lovely room pools food and drink with decent entertainment and the pine walk not far away.

Have to say its brilliant for families lots of entertainment for them to see and do.

The entertainment in the evening was not as great

Entertainment team are a credit to the hotel to, there if you need/want them

Very clean, family friendly, amazing staff, delicious fresh food daily, gorgeous newly refurbished rooms, fabulous entertainment that caters for the whole family, the entire place is just AMAZING!

It has the best Animation team who engage with everyone and keep everyone entertained

Evenings night entertainment was good ,not amazing

The entertainment for kids is where the hotel wins.

Evening entertainment was very good with lots of different shows and a kids disco most nights which was very popular.

but they had burgers, chips etc

The evening entertainment was good, starts with the kids stuff and then while we were there they had a Bruno mars tribute act, acrobats, magicians.

The animation team are amazing and so full of energy.

We did bring this up with the reception staff

Angie and her staff were fantastic, they made the effort with my 2 year old as well as us and it was a really welcoming place to be.

However the staff make the holiday special thanks to Paul angie Marco and Nathan for being so lovely

The hotel management should be very proud of all of their staff.

but she really came out of her shell here it was lovely to see and that is down to how relaxed your staff made her feel the kids especially loved Andreea and Nacho but everyone was great.

Such a pleasant experience from the moment we stepped into reception, lovely staff to greet us and very helpful, great location, just a short walk to the sea front.

In all a good hotel great staff good was good

The staff are generally very good though, most of them made a really big effort throughout the whole stay.

Mar Hotels Playa Mar & Spa

poor

kid friendly

show

port pollença

Fantastic buffet restaurant and the staff is absolutely friendly and lovely. Recommended.

From Housekeeping upwards, they not only present themselves well, seem to be always smiling & friendly and will go out of their way to help in whatever way possible.

They were all so friendly and polite that it was an absolute joy to see them daily.

Staff are all very friendly and hotel is always being cleaned.

We went to Hotel Astoria Playa 14th July 2022, All I can say is lovely hotel and really friendly staff.

The staff was very friendly and hard working.

At the core of this hotel are the staff, always friendly, always courteous and always put your experience first.

Friendly helpful staff some have been working here for years.

The concierge were brilliant, nothing was a problem and they were all so friendly and welcoming.

Excellent attention to detail and friendly) I would employ these people in a minute a total credit to the hotel.

but the one element that makes this hotel so good is the staff, they are so genuine, pleasant, professional, friendly, always happy to talk and help whenever, there are many names but single one out, Chris at the resteraunt who always takes the time to know your name, say hello and even came out to say goodbye when we were leaving, this is a true reflection of the level of customer care from this hotel, well done!

We were greeted by the most friendly, helpful staff who always had a smile.

Friendly, welcoming, happy, nothing is too much trouble - customer service at its best.

Fantastic ‘adults only’ hotel, very professional, clean, efficient and above all very friendly and helpful staff.

That was one of the best vacation we have ever experienced, staff is very friendly and professional, service is excellent, location perfect, cleanliness is very good, food was delicious, pool service was excellent including incredible lounge music

Great hotel, friendly service from start to finish.

We arrived early before the room was ready,  we were greeted by friendly reception staff offered a drink of cava/water and was allowed to use the changing room to freshen up and wait for our room.

The hotel was lovely as ever and great to see so many staff still there.We requested our rooms 325 and 327 which we always stay in and the hotel did not disappoint .The food and pool areas were superb and Chris was a pleasure to meet.So friendly and helpful and nothing was a problem to her.She is an asset to the hotel .A special thank you to Garcia,Delfina and Francisco the chef for making our holiday so memorable .We will see you all next year till then thank you for a fabulous stay .Fiona and Linton Findlay and Elaine Pitkeathley

We have lost count of the number of holidays we have had at this lovely hotel.

We would both agree that it was the most relaxing holiday we have ever been on and feel like we spent the fortnight in our own little bubble.

Wherever we go on holiday, this hotel is the standard that we go by.

Would recommend this to any couples looking for a relaxing break.

This was our first holiday abroad since the pandemic and wanted a relaxing chilled out time and that’s what we got, it’s great getting back to normal.

Arrived home at the weekend from the best holiday ever!!

Big shout out Too Mamuso (such a friendly guy who’s smile light up the holiday) Daniel, augustino, aleksandra, Eva, Sandra, vitalis (looked like Ronaldo) , Delfina, Jose 

Nazha (Moroccan lady.

A chilling holiday is exactly what we had.

but if you fancy a quiet relaxing Holiday this isn’t for you but could suit some people!!

Cannot fault the 2week break at all 
Rooms- fresh with AirCon, regularly cleaned and all room equipment easy to use.

Thank you to all the staff for the most relaxing vacation we had!

Thankyou astoria playa for a wonderful holiday 
We will be back next year.

A lovely holiday ,now let me get the washing machine on

That apart we are counting down the days until we are able to return for another totally relaxing holiday.

They work tirelessly to make your holiday as perfect as it can be.

We have certainly found the perfect place to stay when in Alcudia we wouldn’t be looking to stay anywhere other than the Astoria Playa - once again thanks for an amazing holiday and see you soon!

A perfect base for our cycling holiday with the onsite bike centre offering everything we needed. Amazing food (I can’t emphasise just how good the food is!)

Just two minutes walk from arguably the best beach in Majorca where you can stroll up to the port area of an evening if you want to..

If you are going to use the north of Mallorca as a base for a few days stay at the Astoria Playa.

Will alway return here when I am looking for a place to lay my head and park my bike in Mallorca!

There is a also a good 5k run from the hotel along the beach board walk to Port D’Alcudia and back🏃‍♀️Would not hesitate to return to this hotel and my husband will even be suggesting a Majorca trip for his cycling club at this hotel next year.😀🚴

Absolutely the best hotel we have stayed at in Mallorca.

As avid cyclists, my husband and I decided to go to Mallorca for our honeymoon.

This is a very good hotel especially for adult couples looking for a sunny break in Majorca.

I was looking for a hotel for myself and my girlfriend in Alcudia, Majorca for a five day break!

Cycling is easy in Mallorca and cars are very aware of cyclists.

I would argue that this hotel is the best value for money in Majorca.

We had such a fantastic stay and if we ever go back to Mallorca we will be back.

I deeply recommend for a relax and special vacations on one of the best and calm beaches in Mallorca.

We went more then 10 times to Mallorca in all places over the isle,

If you want delicious food, general high standards all round and the best hotel experience in Mallorca, Astoria Playa is the hotel for you.

The modern & extremely clean hotel is excellent for anyone wanting a perfect stay in Mallorca.

First holiday in Majorca,the good lady booked it what a surprise and what a hotel, amazing place, fantastic staff, nothing to much trouble, first class service in every department.

Much credit must go to the owner who had the vision and ability a few years ago to change ,what by all accounts a pretty average 3 star hotel, into one that is simply the best of its type in Mallorca and beyond.

I would recommend to take a rental car to get to perfect spots in this area of Majorca. P.S.

The hotel is just 2 mins from one of the best beaches in Mallorca.

This made it for us as we love dance chillout tunes and we felt like we had a little bit of Ibiza with us.

but we were so impressed we watched several of the acts twice.

First couple of nights was a lady singer with a band; very good and entertaining.

very tasty cocktails in the bar next to the stage and so beautiful shows every night

The entertainment at the hotel
was great and worth staying in to watch.

A transition from outdoor entertainment into bar entertainment would certainly keep people… entertained (for want of a better word).

It was overlooking the quiet pool with the added bonus of being able to watch the evening entertainment from our balcony.

Nightly entertainment was really good and varied

massage area, Piano 
Entertainment- brilliant acts (not lookalikies) over a 7 day program 
I would highly recommend this hotel for time away. 👍

Would I stay again yes definitely (even with the bad entertainment).

The entertainment in the evening are a nice way to end you’re day.

It was a shame that some of the evening entertainment from previous years weren’t there this year

Also the entertainment was first class and we would not hesitate to highly recommend this excellent hotel.

Drummers in all the groups overpowered the other instrumentals and singers.

For us a big part of the experience is enjoying the evening entertainment.

The entertainment was good and we really enjoyed Von Bros.

It was a great opportunity to listen different talents and all nights were entertaining.

Room smelt of a dirty mop at all times and air con I think is non existent or they’re saving money on the efficiency of it.

I opened the door and smelled a properly made room for myself… ahh this feels like being home.

but at least whilst cavorting he wasn’t on the phone and or smoking and or watching videos out loud.

As usual the problem of guests smoking during the entertainment & by the pool is extremely annoying.

The only downside was the shower kept leaking water when we used it and the room smelt a bit like bug spray/mildew from the air con.

One tiny little moan about Spanish holdiays in general. ..smokers.

Our two suggestions for improvement would be:-

-Have dedicated smoking areas.

If there was one thing I could personally change that could make the hotel even better, classier and healthier - it would be to stop allowing smoking completely.

but if your a non smoker and find yourself surrounded by smokers then a little off putting.

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