Arriving at our room which was on the 4th floor we found the key card wouldn’t open the door which was annoying so my husband had to go back to reception the guy gave him another key card so we had 2.

The locks on toilet doors are in need of replacing, I got locked in the disabled one by reception, luckily my banging on the door was heard and the receptionist let me out, most of the staff are helpful and nice, I met some nice people, I don’t think we’ll be back to this hotel in the future, this is my honest review.

but could use a little ‘spruce up’, some repainting, deep clean, replacing of some tired doors etc.

The only mirrors were by the door and in the bathroom

I would say that people were grabbing sunbeds on here from 6am as there are no doors blocking you.

The glass doors leading to the restaurant were always dirty with hand marks, I understand that many people re using these doors with greasy hands

although not enough sun beds, the doors to the pool area open at 7am so be prepared to get up early if you want a nice spot.

If you didn’t get up at 6:30am and join the crowd waiting for the door to open (at 7) and rush out to reserve sun beds before breakfast then you just  wouldn’t get one.

Bedroom was slightly small, the mini fridge door would get caught on the end of the bed and you couldn't open it.

however this hotel will not provide access to this area as doors are locked until 7am, and yes sunbeds do get taken very quickly, usually by around 8:30 majority taken.

My partner started banging on the lift door to try and open it.

We had difficulty opening the fridge as the door hit the bed frame, so the rooms are a little small in places.

We had put a do not disturb notice on our door, this was ignored and we were woken up most mornings until I pointed at the notice and made a shush gesture.

but even on the fifth floor with the patio doors close, I may as well have been at the evening disco / karaoke.

but we were very disappointed , get up early to get a bed by adult pool as all gone by 6am, doors open at 7am for main pool but still a run for a bed

although the passing traffic could be for others, i didn’t hear much traffic, with the room air con there was no need to keep the patio doors open so we Didn’t hear much.

Our handle fell off our door, the hairdryer didn’t work and we had to go to reception twice as the room key stopped working.

Our room door kept breaking and we had to leave open one evening as no maintenance on site.

Air conditioning only works when balcony doors are closed.

People needlessly crowd around the doors which lead to the pool, which opened at 7am, from 6 or earlier.

but it was poor quality, either because there’s no budget, or they just think they can do it all themselves.

Food can definitely do with being warmer 

The evening entertainment was poor, quiz or bingo .

Entertainment on the whole I felt was poor, children’s disco was all in European languages

-Entertainment for children is limited, the play park was littered with broken plastic cups and the indoor children’s play area is in a poor state of repair
- Evening entertainment is very poor & again not enough seating for the number of guests 
- Towards the end of the holiday we were woken a number of times by disturbances caused by hotel guests which included guests fighting in their rooms 
- Towards the end of our holiday it got a lot busier and the hotel seems to tolerate guests drinking heavily and smoking poolside all day & using foul language.

but the rest is quite poor with constant quizzes etc but the entertainment rep show was much better the second week.

They are : 1) The evening entertainment - very poor - more outside acts need to be brought in.

However, the 'cocktails' and soft drinks were too sweet and poor for my taste!

Alcohol was of poor quality
Coffee was v weak.

The sad part of the holiday were the entertaining staff, and entertainment, very poor, lacked enthusiasm!

Night time entertainment consisted of a quiz most nights, which was poor and left to those to answer, that could shout loudest.

The sound system around the stage area was very poor and when we commented to TUI rep about the poor quality of evening entertainment we were told it was still early season !

Another great stay at Suneo Haiti , Food was Marvellous , Rooms spotless and all staff really helpful as well as Karina the rep ,Only downside was the daytime and evening entertainment apart from booked acts , Geoffrey & Laura lets this hotel down speaking to adults like they were 2 year olds and counting how many cocktail sticks are in an apple is not entertainment , Doing the same quizzes twice in a week with same answers is really poor and they both only mix with the young adults and nothing for the older people to enjoy.

The menus are pretty awful and the presentation is poor.

The room was clean and the shower had a good amount of pressure

Very clean room and towels changed daily.

The rooms were clean and views we fantastic.

The rooms were kept clean and generally it was tidy.

The rooms were clean and tidy, maintained by friendly cleaners.

A lovely hotel, with hard working staff, exceptionally clean rooms and an excellent choice of food.

Room was very clean and top floor with a pool and sea view as per our request ( Room 531 )

Food was excellent, so much choice, you can never go hungry.

Rooms - rooms were clean and tidy, we had an issue late at night with water pouring through the bathroom light - staff were amazing instantly given a room to sleep in and everything was repaired by 10am the next morning.

The room was clean and was the perfect size for what we needed.

The quickest check-in ever and the room was spotless ,if rather small.

A reasonably modern building, clean, tidy and the rooms were regularly refreshed as and when needed with clean towels and clean bedding.

but rooms are clean 
food is good only thing would say chicken nuggets once a week not enough my kids loved these and once had to ask for pizza at dinner to be made as little choice.

The room was clean and big enough for the two of us.

The rooms are spotless, and if you require cleaned every day properly.

TUI SUNEO Haiti

poor

door

Free public parking nearby

Free High Speed Internet (WiFi)

Pool

The breakfast food offered was of poor quality - tinned fruit and low quality bread.

The hotel food is quite frankly poor quality - no finesse and low grade pub style!

Food was poor and the hotel was constantly busy and very noisy especially at night when trying to sleep.

Mixed experience due to poor staffing and bad night security.

The air con is poor and has minimal reach

All inclusive this is not, food was poor, dog ends of meat in restaurant, drinks very limited, only house drinks allowed, all premium drinks/snacks are extra.

When we last stayed here I made a comment that the quality of towels was very poor.

The TV reception in the rooms was very poor and the English channels where unwatchable or unavailable much of the time.

Also a joke when you consider that they often ran late and had the doors locked for the first 20mins of the mealtime
-staff attitude around the buffet and bar was hit and miss as well (some of them really didnt want to be there and they made you know it) 
-the juice machines for breakfast are rank like really poor quality
-rooms quite small and outdated (nothing wrong or bad with them just not 4 star)

We did really enjoy our stay

The PA system announcing anything taking place throughout the day was VERY VERY poor, you could not hear what was taking place and you would not know if you didn't find out for yourself.

I can only presume last time it was poor because of Covid, maybe restricting the menu choice.

but 90% and to me this was poor service as we booked direct they were our only source of information.

The hygiene of the swimming pool is extremely poor and I’ve seen it be cleaned once correctly whilst we have been here in 8 days.

There doesn't seem like any pride goes into it and the produce is poor and luke warm.

Whilst I appreciate that this is an all inclusive resort that is catering for a large number of people, I found the meal choices to be extremely poor.

but the experience was very negative due to the fact that the company/ Hotel now seem to put themselves before the customers, i guess if you have a guarenteednumber  of visitors each year, this can happen, many rooms not up to standard, and information about pricing was not fully comunicated by Jet 2.

As some people have mentioned, if you have a room on the side facing Palms bar, it is quite noisy between 9:30 and 11:30 most evenings.

but every night there was a theme, specially for young kids or older people, so it can be really noisy and crowded.

Apart from the constant different meetings throughout the day in the hotel & gardens, (when not lording about and vaping & smoking around the pool), they took over the evening entertainment as well, (hotel entertainment was cancelled) , with added notices on tables & bar area about saving yourself from the demon drink!

There’s no soundproofing and I could hear furniture being dragged around at night time.

The first night here we were woken up at 2am by the very loud music/tv from the room next door.

although the overriding criticism was the noise round the pool.

The music and noise from bars opposite was extremely loud and seemed like they were batting between themselves to see who could be the loudest.

Advice- get earplugs and drops before you come out as the call out fee for a Dr is £££
Overall we would stay again if I thought the air conditioning in rooms would improve.

but below the room were bins and a constant drone coming from what looked like air con ducting.

As a side note we did stay in a ground floor family room which is very noisy

Noisy at night so difficult to sleep before midnight.

but after a lot of very bad experiences this year it may be time to move on as I think this hotel no longer puts guests first, thinking they will get numbers anyway, and that is a slippery slope, oh and Jet 2 were no help at all.

However, our room was very noisy due to its position and we got very little sleep.

One side of the hotel overlooks the pool and entertainment area so could stay quite noisy until 10p.m.

Bring earplugs if you’re a light sleeper.

We went for breakfast the first day and it was noise,  bedlam and chaos everywhere.

The room was clean and the beds were very comfortable which as I have a bad back is an important part of the holiday.

Rooms were clean and spacious (considering we had 5 in a room) and had a mini fridge and coffee machine, along with robes and slippers.

The room was clean and the beds were surprisingly comfortable.

but not too big with good size very clean rooms and great facilities.

The room we had was very clean and had amazing elevated sea views.

The room was clean, well appointed and with a fantastic shower.

Rooms were clean and comfortable and had all the usual stuff including a kettle!!

The hotel is modern, with lovely bar and pool area, tennis courts and rooms are clean and bright and quiet..

The rooms have sticky doors for both room and balcony.

Room was clean, although maybe not the biggest

Good points 
Very clean rooms and restaurant 👌 
Waiter staff and chefs very friendly and helpful.

Very clean rooms, lovely pool areas including a kiddie pool and a splash park.

On the plus side the hotel staff are lovely, everything is spotlessly clean and the rooms are comfortable.

Our room was kept clean by Mercedes, who was lovely and friendly and also did a fantastic job with a messy family!

Rooms are clean and tidy and staff do a good job of this,

The room was very clean and spacious with a wonderful view of the bay.

The room was clean and tidy, everything worked well.

Cabot Pollensa Park Spa

quietness

Free parking

Internet

A big downside is that there are a lot of mosquitoes around.

Take your own towels if you don't want to pay the 10 euros per towel hire
Take plenty of mosquito repellent (strong stuff)
Buy a bottle of water from the supermarket and put in your fridge if you have an apartment (around 1 euro 25 for a large)
Take earplugs if you are facing the entertainment area, unless you can sleep with loud music.

Also there was a small road Train that you can get on main road which would also take you there or back from the beach 
Only issue we had which is not a hotel problem is the mosquitoes.

Things that were a bit bothering

- Mosquitoes are everywhere, that’s not the hotels fault

Mozzies didn't really bother us too much, a couple of bites on me and my partners leg's.

Only the odd bite from mozzies we used jungle spray on our legs

One thing others have mentioned was the mosquitos.

Didnt find the mosquitoes as bad as some reviews made out 

We had read loads of posts about it being full of mosquitos, rubbish food, a pain for drinks etc etc and it really put a downer on the run up.

People talk about mosquitoes being a problem, they may have been in years previous not this year!

I have read several reviews which complain of mosquitos, and

There are mosquitos as is on a lake so bring repellent, especially if you go to any of the nearby restraunts on the way to the beach, you be eaten alive.

We were slightly concerned about mosquitos after reading many reviews

Mosquitoes are a massive problem in this hotel.

mosquitos are a problem take Citronella Candles and Deet Spray for the evening as entertainment is outside.

Be prepared for mosquitos they’re very hungry!

The rooms are spotless and well maintained.

The best all inclusive ever been on nothing was to much trouble food was first class most sea food I have ever seen room clean and large entertainment was spot on the kids entertainer was really good  even the bingo was good average 100 euros per line 500euros for the house the morning we left at 5 in a morning tea coffee cakes were waiting see you in September.

Room kept spotlessly  clean, in fact the whole hotel was exceptionally  clean.

(They actually listened to our request as I'm sure not all hotels do) The room itself was clean and fresh and had the lovely views we had requested!

The reception staff were very friendly and helpful upon arrival, throughout and departure, our room was very clean and spacious with a lovely view of the pool.

Have to say I have been very pleasantly surprised, the staff have been brilliant, rooms very clean, cleaned every day, the showers are amazing (usually the thing that's lacking).

Room was clean and tidy with a lovely view of the lake - no complaints!

A lovely hotel room was clean the staff friendly helpful the swimming pools were all good always sunbeds available only thing I would say is food was a little the same every day

We have just returned from our stay at Lagotel:-

Pros-  Lovely, comfortable clean rooms (cleaned everyday).

but rooms are kept very clean and the beds and pillows are quite comfy (which is a huge bonus when on holiday).

The rooms as always were spotless and were all through the stay with special thanks for the often overlooked housekeeping department who made sure these standards never dropped.

I stayed in a single room which was so clean and loverly and cool, which was a godsend especially as the weather was so hot.

Rooms were clean and tidy overlooking the pool area .

The rooms were clean and a good size, with a veranda, and the beds were comfortable.

Amazing hotel rooms were spotless and beds comfortable, staff very helpful and entertainment in evening was top quality singers , adult pool was great and relaxing , juan always smiling when he serves you drinks   .only thing is 10am before pool opens

Rooms are kept very clean by the maids and they replace the towels frequently.

First the good: 
Rooms were spotlessly clean and seemed recently updated.

The room was clean and tidy, and the beds were comfortable.

They should
Not allow smoking under the terrace they should have to outside outside if that makes sense.

Smoking is everywhere - people not bothered about anyone around them.

It was supposed to be smoke prohibited in the entire hotel/resort

Our room was filthy with mould in shower and broken draws and two broken beds to which were unsafe we told them and we was told come back tomorrow as we see what we can do.

First of all the drain was blocked on the night we arrived.

Pool areas were not cleaned, all the sunbeds were filthy and clearly had never been cleaned, the floors were always so dirty and you could see and feel sand in the actual swimming pools.

There is a small smoking area near the trampolines

There was a terrible smell like sewage in there.

but my son was constantly taking in his smoke, and despite coughs and requests by several of us, he continued to smoke, but we couldn’t move as there were no seats, so we had to endure an evening of passive smoking.

however sometimes there was a bit of a sewage like odour.

At nights and early mornings there was a very strong smell coming from the marshlands behind the hotel.

Our only complaint would be the people this hotel seemed to attract 5 days into our holiday large groups arrived with extremely rude family’s, flicking cigarette ash into the baby’s pool, the kids ran riot with no parental control, shoving fingers in the icecream in the restaurant , swearing, flying toy cars into all the food, throwing things etc.

On what planet, absolute disgusting and dirty hotel with horrific staff.

If at any time we did not have the candles lit or bodies covered in the unpleasant smelling spray, we were immediately attacked by the local insects.

Now the mould and dirt in the pool is just unacceptable for a 4 start hotel this amount of black mould can cause people to become sick it would flake of and float in the pool along with bugs froth twigs hair etc like the pool has no filter system and deffo not cleaned daily  deffo needs some love and attention to bring it up to 4 star sun beds was not cleaned down like many 4 stars I’ve been to still had dirt ice cream sticky stuff not nice.

(However I have to say the pizza was DISGUSTING I think they may put goats cheese on it or something?)

The room had a light smell of mould and the ceiling in the hallway was slowly peeling off after every shower we took.

While it was clearly displayed there was to be no smoking in parts of the grounds of the hotel not everyone followed these rules and they never seemed to be enforced.

but could do with some updating and repairs, there was an awful smell in the bathroom which was coming from an old unused floor trap that needed to be removed correctly.

Eix Lagotel Holiday Resort

mosquito

smell

Free internet

There were a couple of niggles namely the air con wasn’t turned on in the hotel complex, which meant the nights were a little uncomfortable.

It is the effective use of that discretion that makes the difference between providing a good customer experience or a terrible customer experience.

During the night all you could hear was babies crying from the extreme heat and NO AIR CON.

The rooms are a basic finish, we had a hole in our bathroom ceiling, the air con was very loud and not very cold, ants in the room etc.

We were worried before we arrived having read some negative reviews regarding the air conditioning

Air con- people need to get over it now, it was broke they fixed it and gave everyone fans while they did so.

Hotel advised there were issues with the air con on arrival,

Cannot say enough good things about it - yes it got very hot while we were over there and the air con wasn't the best in public areas

to the point we had no air con for the first couple days and they went out purchasing I don't know how many fans to help cope with the heat (how can you complain when they try)?

although the hotel was adamant that we were only without air con for 5 days.

NEGATIVES

- The hotel aircon in 5 separate buildings had apparently failed completely for 4 days ( our room had none for 7 days) and the outside temperatures were between 31 & 36 degrees.

Reason for 4* and not 5 - we didn’t have air conditioning for numerous days, which made it unbearable anywhere that was indoors.

The hotel had to respond and put fans in peoples rooms while trying to deal with the issue.

At night they do allow you bigger glass drink    
Accommodation - NO AIRCON ANY WHERE.

Even with a fan we couldn’t sleep, tried outside, on the floor, basically 3 sleepless night till we came home.

Just returned from a week hols with family to the playa mar hotel, negatives, no air con in restaurant it is stifling and very uncomfortable, room air con not great neither.

The air conditioning doesn't work at all they have had issues the past 2 months on and off, nothing quite clearly has been done it's now Day 3 .

Air con broken and will not be fixed for ages according to several staff members.

Terrible Management response to air con being broken.

All-inclusive buffet was average due to some overcooked food, poor choice and selection.

Spanish night particularly poor with another mixed meat paella that looked grey and tasted like a mushroom risotto.

Food was poor especially evenings and daytime food was very limited and poor.

The communication from the staff was very poor with regards to updating us and I do feel they were not telling us the truth.The hotel would only compensate us for the five days that they felt we were without air con irrespective of what we thought and taking pictures in the room at midnight testing the temp of our room was not enough to prove that the air con was not working.

Hotel staff getting alot of grief from visitors due to poor management.

The sweets were very poor I know they had to cater for children

The poor singer "Susan Brown" wasn't very good at all and we left the bar area early that night.

The cleanliness by the pool really was poor!

Without nacho, entertainment was poor, bingo for 4 nights in a row doesn’t appeal to us

but personally I would not come here if I didn’t have a young child and I would not leave a poor review on trip advisor because 80% of the guest demographic are temperamental little people and you didn’t do proper due diligence before booking!

Bad food 
Rude staff 
Extremely poor animation
Absolutely is NOT worth the money and shouldn’t be classed as all inclusive.

The only gripe was that there really weren't enough sun umbrellas and many of the ones that were there were broken or in poor repair.

The choice of food was also poor and not labelled properly and it is obvious they reuse food from the previous night.

The poor snack bar again had a great selection including help yourself salad a fridge full of different types of sandwiches hot dogs burger both chicken and beef, chips,pizzas and cheeses.

but the finish is very poor ( expanding foam underneath the skirting boards, holes in the plaster on the wall, cracks filled crudely plus stains on furniture.

Saying that the hotel was well kept and clean, the staff (with the exception of the late night reception staff) where friendly and efficient.On arrival at 12.30am, we found no food available the not even a bottle of water in the room which is poor show.

Food - quality is poor and beyond basic expectations with my husband becoming very sick 4 days in then my 10 month baby and then me!

The rooms are kept clean and the staff work hard.

Rooms were spotlessly clean and well equipped.

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