The hotel itself is beautifuk inside and the staff very friendly and helpful.

Customer service was amazing and the staff at the restaurants were very attentive and friendly.

The staff were welcoming and beyond friendly.

Upon check-in the front desk staff was attentive and friendly.

We received a bottle of champagne on arrival and The staff was so beyond friendly and helpful every step of the way.

Staff were very friendly and very welcoming.

The staff were polite, helpful, and friendly.

The staff was amazing - Pasqual at the front desk was friendly and so helpful, proving thoughtful information about our hike we planned for the day and Tony at breakfast was funny and generous.

The staff super friendly and helpful especially Luigi Francesco and Antonio.

Not only does the hotel have great rooms, the consigliere and management was spectacular our consigliere Pascuale was friendly, energetic, and gave all four of us a detailed tour of the hotel.

The staff was amazing, friendly, attentive to our needs.

The "Roc Staff" is the most friendly we have ever met!

The service was 10/10 for our entire stay; the staff was always accommodating and very friendly.

He is not only an expert, he is charismatic, friendly, and tailors the event to meet his customer’s preferences and personality.

The hotel itself was VERY clean and the staff was friendly and beyond willing to help with anything we needed.

The staff at the front desk was very helpful and friendly.

Only con, is it was a bit noisy near the stairs.

You also hear a lot of the noise from the cars on the street.

however, this was not an issue for us as the sound really died down by about 11pm each night.

The only real negative is that our room was located on the fourth floor right underneath the restaurant, and the sound of setting up for breakfast was quite loud in our room and would wake us up every morning.

On our check out our car was brought to us with our bags carried to the car and they assisted us getting out our space in the traffic.

The superior rooms with large sea view balconies are on lower floors are very noisy because of the road.

Only downside was occasionally a noisy neighbour/kids . .

although we could hear our neighbours talking.

but the walls and ceilings are paper-thin, so you can hear everything from all your neighbor (sleeping in is therefore not an option).

I don’t think I would stay here again for one reason-that being the amount of noise you hear from your room.

Rooms had a little street noise and smaller bed (we're both very tall),

I mean eg. comments about the noise from the road ( the windows are absolutely sound proof when closed ) or that somebody locked himself out on the balcony, because of the funny functioning of the door lock (completely impossible now with the balcony door closing system present.)

but not too close to hear all the noise and tourist.

However, this hotel is on an extremely busy road and the rooms are noisy from the traffic all night long.

Minor annoyance is traffic on main road running right in front of hotel.

However, there are of course lots of steps, narrow paths (or none at all), and plenty of traffic to negotiate.

As the hotel is on the main road there is traffic daily noise at the front of the hotel.

In couple of hours we noticed a lot of noise coming from the elevator as we were given a room next to the elevator.

The only negative is it's located on the main road so there was some noise that you could heard from the traffic

The staff is truly amazing and will take care of your every need.

..THE FRONT DESK SUPERB SERVICE..FRANCESCA, VALENTINO, PASCAL, DOMENICO, VALERICO, STEFANO, MARIA AND LORENZO JUST COULD NOT DO ENOUGH.

Just unreal dedication to providing the best experience possible.

He was really knowledgeable and we learned a lot.

We went for dinner at the restaurant on the owners birthday and got to see the amazing fireworks after an amazing good dinner with great dessert.

The staff was wonderful and the food was good.

He is super knowledgeable and a wonderful ambassador for the region.

Everyone was very passionate about what they do.

There were a couple who were great and attentive, another couple who never seemed to notice you trying to get their attention.

Our host at check in was amazing and he personally gave us a tour on arrival.

Very very clean and the staff were excellent.

A special shout out to Pascal at the front desk.

The front desk staff was very helpful in finding things for us to do and arranging drivers for our excursions.

Giuseppe was very informative of the food and proud of where it came from.

The cleaning staff did both morning and turn downs every night and did a great job.

This hotel is filled with staff that want to make your stay trouble free.

This hotel is located on a very busy road and you can hear all the traffic with the doors closed at night while trying to sleep.

Others have mentioned the road noise, and yes, the hotel is on quite a busy road

Only negative is it is on the main road so during the day you hear a lot of traffic.

Right on the road so some noise -- AND it's 9 stories down to the beach.

The only potential drawback is street noise if there are light sleepers in your group.

The only down side was that the hotel is on the main road and the traffic noise on the patio was a bit more than I could stand (we were on the first floor).

I know other people have mentioned the road noise,

but the family room is on the first floor, so you are directly over the street traffic and "only" have a view of the sea.

If you closed the balcony doors I didn't notice street noise.

We were on the first floor with a sea view and I was a bit concerned that there would be noise from the road in front of the hotel at night

The only problem that I had was there was a great deal of road noise and I'm a light sleeper.

I had read reviews that mentioned street noise and the hard mattresses - neither one of us noticed this at all.

The only negative thing we experienced during our visit was the traffic from the road just outside the hotel.

I was first disappointed that we had a room so close to the road and we did hear cars if we had the balcony doors open.

The ONLY con is the street noise which did wake us up a few times and I suppose the bed could have been a bit less firm.

We drove to the hotel, and at least in April, the road and traffic conditions were fine.

Hotel Eden Roc

quietness

street quietness

Valet parking

Free High Speed Internet (WiFi)

Pool

The decor was lovely and the staff were all very helpful and friendly.

Staff, especially the ones at Reception, in particular Maria Borriello-
were most accommodating - nothing was too much trouble & they were genuinely friendly & cheerful.

Reception staff were friendly,  efficient and welcoming, and informed ùs that they had given us a lovely room on the 5th floor overlooking the bay.

but evening meals were excellent, fantastic choice, restaurant very clean and staff were so friendly.

The staff were all very friendly and helpful.

Service at the restaurant was very good, staff friendly and attentive.

Stunning location, friendly staff and guests!

Staff are very friendly hardworking and helpful what more can I say fabulous holiday xx

Staff are very friendly, helpful and speak English,(although we do attempt a few words of Italian to make an effort).

Pool was a lot smaller than it looks in the pictures so when busy it got very congested.Shuttle bus had limited availability and had to be booked a day before .Evening entertainment was a  guy on a keyboard every night "singing" easy listening tunes ,the buskers on the trains were far better.all in all most staff were friendly and helpful

Friendly staff, lovely spacious room which was very clean.

The views are breath-taking and the staff are very friendly - a special mention to the restaurant waiters who are there day in, day out, and are all lovely.

The staff were all so hit and miss 
The young waiters in the restaurant were very nice and friendly and the young man at the front desk was good.

The staff were brilliant, extremely friendly & very kind to our 1 year old boy who was one his first holiday.

Lovely, friendly, great food, great location to travel round from

The staff are friendly and courteous, especially the maitre d's Sergio and Sylvio.

All staff, from the front reception, through waiters and bar staff, to the cleaners were extremely friendly and helpful.

The staff are very friendly and the room was clean and very big.

Hotel pool pictures I would say is deceiving, pool is small

but not fabulous, the outdoor pool was tiny and the indoor pool and spa have gone.

The small pool, stony beach and private beachfront sun beds offer peaceful sunbathing except when the public beach fills to capacity at weekends/holidays!!

The pool and beach
The pool is tiny and very cold.

The pool was very small, not really possible to swim in and as others have said, often cloudy.

Pool is small and cloudy where used by so many people.

The pool is tiny and has steps that you cant see so you are constantly in danger of hurting yourself.

Only thing that lets the hotel down is the swimming pool was small, we spent most of the time sunbathing on the jetty

Yes, as some have commented the pool is a little small,

The pool is tiny and was dominated by small children which wasn’t an issue as we kept to the beach .

Pool is small in size, paddling pool size private beach not private and also very small.

Towels on sun beds all day and put on very early despite the rules
pool too small for number of guests with no ball games allowed so pool got a bit boring for kids

Everyone was really pleasant and helpful.

The staff are good and mostly multi-lingual so that's not an issue.

The cleaning staff were excellent as were the waiters and reception staff.

The cleaning staff were excellent and deserve much praise.

Giorgia, the Tui rep, was lovely and very helpful.

The bed was comfy the staff were doing their best and were helpful and attentive.

Breakfast and evening meal options were good, drinks a little pricey. Staff very friendly-big thank you to Manuela and a young chap with glasses on reception for their help in trying to arrange trips for us (very last minute!)

Very comfortable, lovely staff and a wide variety of food.

The waiters were very good clearing tables very quickly and always polite.

Staff were excellent and the location was fantastic.

but he shrugged his shoulders and said he would tell the chef.

I had already said to the reception staff I would be happy to pay the additional cost to move to a room with a balcony in the main building as I feel very uncomfortable where we are.

Mar Hotel Alimuri

small pool

Free breakfast

I told him that I did pay and if he needs to see the receipt I would show it on my way out in the morning (the front desk is two elevator rides away).

The hotel provides beach towels if need and you only need to take the elevator down to the beach, breakfast buffet has all you wish for, so you hardly need to plan for lunch anymore.

Depending on which room you have, you may have to do like us and take 2 separate elevators along with a labyrinth of hallways.

but a good location down the hall from loud elevators.

To get to our room from the lobby was a short walk to a lift that went up two levels, then in to another lift and up another 2 levels and along a long corridor.

though the entrance is on ground level, these rooms are in the 2 adjacent buildings that are much higher, needing 2 elevators to get to.

Our room was accessed by 2 elevator rides,

We were shown to our room up a series of corridors and two lifts and when we got to our room we said WOW.

In the hallway to our first elevator (there were two because we were in the awesome upper tier)  was a letter from John Steinbeck to the Hotel Buca di Bacco just after he won the 1962 Nobel Prize for literature:
<i>I wish I were sitting in front of the Buca at this moment.

and to get up to our room with quite a hike if you dont use the elevator which we did not.

I should have known walking in as there was an overwhelming smell of "Glade" room freshener that was clearly covering up the scent of sewage in the main hallway leading to the elevator.

This meant that there was no way to walk through the hotel without using a series of elevators, stairs and corridors.

The only negative aspect about the hotel is the two elevators you have to take to your room since the buildings are separated from one another along the cliff of the city.

We took an elevator in the main hotel to an upper floor and transferred to another elevator to get to our room.

Took two elevator rides to get to the room, a little lengthy process several times daily

We stayed here on the final leg of an Italian holiday, The hotel is good, some frustrations with the lift situation, (they don't have enough) The breakfast service makes Fawlty Towers look efficient

Because of the hill and the hotel configuration, we had to take two elevators to get to our room, which was a little annoying,

though the hotels corridors, to our room (which was placed on the top floor), was a good experience, in it self, due to small details (paintings, the mosaic on the elevator floor, etc.).

The lifts were small for the amount of traffic that used them.

The staff was excellent; friendly, great service for anything we wanted or needed; directions, breakfast, lunch, dinner, an appertivo, or just an espresso.

Meanwhile the room service staff, from the people that took our orders to the waiters that delivered the breakfast were outstanding and friendly.

The staff was very friendly and helped us book an all day boat tour that was so fun.

Cleaning is done twice a day, the staff is more than welcoming and nice (Cotello, hope this is the right name, very friendly) and the room is outstanding.

The staff I dealt with were amazing, friendly, and efficient- Mario, Andrea, Fernanda, thank you for your warm greeting and assistance throughout our stay. The breakfast buffet is divine and the cappuccinos are delectable ( mille cappuccino, per favore Catello (LOL!)

The staff were also very friendly and helpful.

Everyone on the staff is always so helpful and friendly, and they go above and beyond to make you feel welcome.

Breakfast was on a terrace, again overlooking the views, with a fascinating machine to press your own orange juice and a constant supply of cappuccinos from the attentive, friendly staff.

The staff is very friendly and professional.

The staff were friendly and very helpful.

All in all a good experience, no issues, rooms and hotel in general very clean and staff just friendly enough.

Friendly , attentive,professional all the while not taking themselves too seriously.

The hotel staff couldn’t have been more friendly and helpful.

The staff are friendly and attentive and the location is great for the shops, beach and watching the boats coming and going.

Great service from friendly and attentive staff and every room has a sea view.

Hotel staff were friendly and professional, beautiful breakfast setting on the open terrace too.

Buca Di Bacco does not have a pool, spa, or exercise room while others nearby of the same caliber do.

I do wish there was a pool because to access the beach and get a chair you have to pay for it, Its not part of the hotel which looks deceiving in pictures.

There is no pool which is why we  moved hotel 

Only other thing to think about is there is no pool

If this hotel had a few additional amenities such as a pool it would beat le Sireneuse.

My family and I arrived expecting accurate information on ferry tickets, pool towels, airport transfers and even not advising you that tour guides and laundry charges will need to be paid in cash on check out.

When booking this hotel, one should also be aware that there is no pool at this property.

- And another thing is that it dosent have a pool.

It could only have been made better if there was a pool as the beach arrangements were not great (this had nothing to do with the hotel).

although the one "fault" was that it did not have a swimming pool so that may sway some guests towards an alternate property.

Though not a downside at all, just so that people know, there is no gym or pool here.

The only downside to this hotel is that they don't have a pool.

The staff and service are simply the best.

We absolutely loved this wonderful hotel and the staff.

but again, it was high season and we were lucky the kind staff got us a room at all during this period.

Upon arriving we were greeted by Salvatore, who was so kind and helpful throughout our entire stay.

Lovely staff, very attentive and welcoming all the way from check in to breakfast to check out… and we had a fabulous meal at their famous hotel restaurant!

- Great location
- Easy access to beach
- Cleaner left my room unsecured for an extended period of time, creating security risk for my stuff
- Service was poor and abrupt, with poor customer engagement

..Mario and staff we send you all involved in this so special occasion for us a heartfelt thank you .

The staff was very nice and welcoming to us from start to finish.

Again, later in the evening I complained to the young guy at the reception.

Giuseppe is so hands on and such a great asset to the hotel.

These pictures show whatever kind of insects.

Definitely book the porter service if arriving or departing via car.

The location is perfect, the staff is more than accommodating, the breakfast and the food are so yummy, and our room is perfect!

All staff we spoke to were efficient in English.

The rooms were comfortable,  nicely decorated with great staff and service.

The staff is polite and helpful (with one exception at the restaurant, where we didn't feel welcome,

Hotel Buca di Bacco

elevator

pool

Paid public parking nearby

Pool / beach towels

The entire staff from check-in, dining and terrace waitstaff and housekeepers have the highest integrity and we’re courteous, friendly and so welcoming to us as well as our family.

Customer Service was 10/10, super helpful and friendly.

From the minute we arrived until we left all we saw were friendly, helpful staff who always had a smile for us.

From the moment we arrived and throughout our stay the staff have been so welcoming and friendly.

Hotel staff were very helpful and friendly from the minute we arrived.

The staff were so friendly, accommodating and truly made us feel at home.

Leonardo was so wonderful and friendly as were all of the wait staff.

Went to a Sunday brunch on the terrace with my mum and sister and wow, the staff were so friendly and couldn't have been more helpful.

The hotel is classy without being excessive, the staff is friendly and courteous, the view from the room terrace is breathtaking.

The staff was extremely friendly and made our stay so memorable.

The staff are all very friendly, welcoming, and attentive.

The bar was a highlight as well, staff was very friendly and we loved everyone there.

From the minute we arrived until we left everyone was very friendly and helpful.

They were all incredible - accessible, friendly, professional and made us feel so welcome.

We enjoyed our time at the cocktail bar; the terrace is very spacious, the complimentary treats with our mocktails were plentiful and tasty, and the waiters were very friendly.

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