Nice & close to the beach where sunbeds are €6 each.

Fabulous views from the balcony looking out onto the beach.

Hotel 10/10, Pool 10/10, Food 10/10 Staff 10/10

Close to everything and on the beach.

This hotel ticks all the boxes: accommodation, facilities (pool in ancient Roman style with  marble statues, a sandy beach, etc), variety of meals at the restaurants, etc.

Lovely hotel with the best location right on the beach.

The location is excellent & the beach opposite is lovely, we will be coming back in November as the hotel may be busier than usual next year whilst the Mediterranean Palace and the Sir Anthony are being refurbished.

Location is excellent as is right on the beach,

We had a double deluxe room with a private plunge pool on the terrace (which we did not use because we had a perfect hotel pool and the nicest beach in Tenerife right in front of the hotel).

The weather is always warm and this resort was a stone’s throw from the beach.

Sadly while we were there the beach bar was being refurbished,  this was a shame as previously we loved the Happy hour cocktails there.

Fabulous location, fronted onto lovely sandy beach that is cleaned every morning, the lorries are noisy which is frustrating when you want to get some extra rest

A beautiful place, excellent service and situated on the beach,while still close to all shops, bars and restaurants.

but got transferred to Cleopatra Palace, hotel phoned a couple of weeks before we went to ask if wanted to transfer back to Med Palace but we opted to stay in Cleopatra, this was a great decision, we got best of both worlds, fantastic peaceful sea view room right on the beach but still using all Med Palace facilities.

There is also free flowing Cava on ice for those who enjoy a "champagne breakfast"
We didn't have evening meals at the hotel as we preferred to go for a walk around the beach front every evening,

I love this hotel, been before a few years ago, such grand builds as the hotel has 3 blocks of different views, the pool view of sea view is best, this time we had side view of across the walk way to beach and main strip, as we was on ground level, the coaches and other vehicles pass your balcony as well as returning quests at any hour who sometimes forget its very late, my self I didnt like sitting out there

Location was completely perfect - right at the beach and promenade.

but the quiet side and on the seafront with a nice seafront walk to Los Cristianas.

With direct access to the beach from the front ,and the golden mile and safari centre to the back it is in a perfect location.

The staff were all so friendly and accomodating.The hotel is literally on the beach and so close to bars restaurants and shops .Had a late flight home and were offered use of a courtesy room to shower and change which was great.Breakfast choice is plentiful , just wish there were more tables outside as we enjoyed eating our breakfast Al fresco on the 2 occasion we managed to get an outside table.

Breakfast was very good lots of choices with freshly squeezed orange juice and smoothies too.

We always enjoyed the big and varied breakfast before,

Always a good choice at meal times on the buffet and will cater for allergens if notified.

The rooms were spacious and the breakfast was vast and very varied.

There is so much choice at breakfast and you even have a pianist playing whilst you eat.

We only went bed and breakfast which was great as there are so many eating places around.

Breakfast very good with everything you could possible think of.

Breakfast was always good and we had no complaints.

They even had bubbly so you could have a glass with your breakfast.

Love the rooms, pool, breakfast, customer service and space, space, space.

We stayed as Bed and Breakfast, there was so much to choose from and even the most fussy will be able to find something to eat and there was also plenty of spaces to sit at.

We felt there was a good choice of food for breakfast.

Breakfast was lovely (excellent selection) and enjoyed the live pianist.

Huge yummy breakfast buffet included in price, a pianist plays every morning.

The breakfast was brilliant with lots of choice and friendly staff.

The breakfast is buffet style and caters for all tastes and pallets.

Had a lovely two weeks in this impressive hotel staff very friendly and helpful.. breakfast buffet excellent .

This will reinforce this hotel’s position as our first choice in Las Americas.

Good location, plenty lovely bars and restaurants in walking distance and views are spectacular in the right room
Rooms a bit dated and pool area lacking comfortable beds
Pool bar adequate for food and drinks

We’re both over 18 and we found the location to be excellent.

Overall an excellent hotel in an excellent location.

So much so, that we’ve just booked again to return on September 3rd this year and we are bringing my parents with us (Lee family, party of 5) ..Hotel was spotless, pool area was great, location is hands down the best in Tenerife, and the staff were brilliant from start to finish!

Excellent location, great staff, clean and breakfast superb something for everyone.

Hotel is in a great location, walk out the back gate and you are literally on the promenade/beach and walk out the front and you are on golden mile, loads of bars, restaurants, etc to suit every taste and budget.

Absolutely loved this hotel, fantastic location, friendly and very hard working staff.

This hotel is a must, the location the cleanliness and the staff made are stay the best we have had in the 14 times we have stayed in Tenerife since 2016.

Great location, great service from friendly staff, Beautiful pool .

Lots of places to eat around the area right on your door step.

The location was just behind the main street so was good for food and shopping and entertainment.

A special thank you to front desk manager Deli - who went above and beyond for us.

We only had lunch at the pool bar once and the nachos were super fab.

We particularly enjoyed eating our breakfast outside.

There was a great summer party on the night we arrived with a huge variety of food and drink and there was entertainment each evening in their sister hotel, the Mediterranean Palace Hotel which we had full access to at all times.

Room service was always good and reasonably priced.

but also access to lots of shops and restaurants without feeling very busy.

We ended up trying dinner there as well which was equally impressive.

but the food was so good, fresh and diverse that in most days we chose to have lunch and dinner in the hotel restaurant.

The climate is great, the people are friendly and the food is superb.

From previous reviews people go on about the rooms being dated,  do we all spend all our times in the rooms, they are comfortable and have all of the amenities which are needed, I have heard that the whole place is being refurbished at the beginning of next year, the spa was currently being done when we were there

The room was somewhat dated in comparison to where we came from

The room itself was very dated decor and in need of a refurbishment.

Some would say the rooms are a little dated

As others have described the rooms are dated

Yes as other people have mentioned the decor in the rooms is old, the draws don’t really fit the units and some water damage is obvious, they are a little soulless and dull.

The hotel is dreary & the rooms are old fashioned.

Rooms dated and there was no sun on the balcony at all.

Again I’d read the reviews and knew the rooms were dated.

So, some of the reviews note that the rooms are dated.

The room was painted in Raleigh green with plastic picnic chairs and a table in the room with similar outside.

Room was a bit dated and in need of a spruce up.

As said before furniture in rooms a bit dated

As mentioned above, the rooms seemed a bit dated

however be prepared for very dated decor and rooms on the inside.

Hotel Cleopatra Palace

room decor

restaurant

location

beach

Good pool area with beds always available and variety of temperatures in the different pools.

This hotel is one of the top hotels in this area, we will return.

The pools and surrounding areas are well maintained and there is waiter service available from the pool bar to your sunbed for most of the day.

Communal areas of this hotel are beautiful.

The hotel itself is stunning and well maintained, and provides ample space, in the rooms, around the pools and communal areas, so you never feel like the place is too busy.

The hotel is at the top of a big hill,   it is about a mile walk each way to the main area of restaurants/bars.

Dining area - beautiful, we ate our dinner looking out at a beautiful sunset each evening 
Food - definitely not for us!

Rooms were spacious and clean and the pools and surrounding area were well kept and very relaxing.

The pool areas and rooms are as beautiful in real life as they are in pictures.

There are many fabulous 5 star hotels in this area that truly will pamper you.

but the variety of food on offer in the mornings and the areas to sit were very pleasant.

A lot of activities in fanebe beach and port area.

The hotel is a great base for other areas, we walked to La Caleta a few nights and plays del duque, fanabe etc.

The pool areas were immaculate and as others have pointed out, there wasn’t a rush for beds in the morning.

Fantastic Hotel, lovely amenities with areas to suit all requirements, very relaxed and everything was at a very high standard.

The hotel has very nice pool areas and a very tranquil environment in the evening with low key entertainment and a nice crowd.

All of the communal areas were beautifully landscaped and clean.

The place was immaculate and the garden/pool area was beautifully kept.

beautiful junior suite, great food, pool at bottom area was peaceful for adults and staff were amazing

Pool areas were clean and tidy and we never had a problem getting a sunbed.

Great location, very good spacious room with large balcony, helpful service, good buffet, very very good fish & Grill Restaurant, a restaurat i would look for, even if i wasn't Hotel Guest (meat & Grill is simpler), beautiful setting on the terrasse for Restaurants, great bar, great pools.

The evening buffets are themed most nights and have a great variety of food.

Food was varied, more vegetarian options and/or ensuring labelling was correct would make the buffet even better.

The hotel buffet was great and every night had fresh cuts of fish and meat cooked in front of you.

Buffet style which is what we normally enjoy, themed nights, they did try their best

The host for breakfast was great - speaking a lot of different languages based on who he was greeting.

We had a great and unforgettable time because :
the infrastructure of the hotel is very good, the architecture is very beautiful, the staff is extremely friendly and helpful and the food is delicious !

The buffet restaurant was great always a good variety at breakfast and dinner  Sunbeds were available no matter what time of day you went down, which was one of the main reasons we picked this hotel.

The buffet breakfast in the morning is amazing and staff were lovely.

The food at the buffet was really nice; there is something on offer for everyone.

Our 1y.o daughter  waited for him every morning on breakfast!

The buffet  food was amazing, both breakfast and dinner.

We loved the buffet each day and how each day provided a different cuisine.

We took dinners at BUFFET and it didn't include any drinks even soft drinks or non-alcohol.

The food is incredible, with such a huge selection for breakfast and dinner.

We had breakfast and actually upgraded to the buffet for the last 4 days of the holiday and there was a great choice of food available.

We stayed a week and were only bed and breakfast

Therefore the heated one was very busy when we were there as all other pools too cold.

buttons situated around the pool if they are busy.

but the pool area was relatively busy so there are clearly a lot of people staying.

The pools are really lovely, there are a lot of them and they didn’t get too busy.

but until 20.00hrs he is mainly on his own and if the bar is busy you may wait a little longer than than you would wish.

A very calming experience, even when busy.

At breakfast every morning without fail we had to source salt and pepper, it seems if you arrive after 9.30am staff are too busy clearing tables and we were frequently ignored - having to ask for coffee as opposed to someone asking us.

I wouldn't think it would seem busy even if full.

The hotel was busy and sometimes it seemed a tiny bit overcrowded by the pool areas, and there is always people bagging the beds and loungers by leaving towels and then not returning for hours,

hotel was too busy not enough loungers by the pool or staff at the buffet meals.

Although the hotel seemed busy at mealtimes we couldn’t quite work out where everybody was!

Although the hotel was full it did not seem busy or noisy.

Seating was inside or outside and it was never too busy.

but it was not busy or noisy during our stay.

They face onto a road that is busy 24/7 and for extra enjoyment our unit (#732) overlooks a waste transfer station.

Add to this the pools outside (5 in total) which meant none were overly busy.

It is excellently kept, very pretty and never feels too busy.

the reception area is lovely spacious with nice furniture if you want to sit and read, as is other public spaces nice bars, restaurants, and an excellent dining room, you do have a choice of eating outside on the terrace with nice views of the sea.

There are some great restaurants in La Caleta and Playa Fanabe which are about a 30 minute walk away.

Shame really as I was looking to book one of the restaurants and  stay at this hotel next year.

We were originally going to try one of the onsite restaurants and pop out one night

The food was our biggest issue and disappointment at this hotel.

Every evening, at dinner, there was live music.

Restaurants were nice, food was nice and staff were very attentive and friendly.

Fantastic food choices in all the restaurants with a different menu every day.

We originally wanted to try one of the restaurants,

There was a horrible sewage smell inside our garden villa, no 716.

We had to send it back it was so disgusting (reformed chicken that looked like rubber tyre strips) even the waiter was embarrassed and told us that in future if we ordered the burger with “real chicken breast” we would get that,

Another huge issue was an intense smell of weed coming from a balcony nearby, so it was impossible to sit on the balcony in the evenings.

The balcony had a strong smell of fried fish due to the underlying restaurant.

The general management are inept and what seemed to be the supervisors were busily chomping their breakfasts every morning when they should have been ensuring things like rotten grapes, jaded lettuce, gone off fish were not inflicted on guests.

some room issues, had to switch room to start and the current room 13 has a few issues with noise from the kitchens below and some smells as well, this

What’s more concerning than looking a mens bear legs is they still allow Smoking in the restaurants !!!!

Even as a non smoker, I would like to see some ash trays so people do not use the flower beds and pots as ashtrays !

Room towells a bit thin and pool towell one day had cigarette burn.

Smoking is an issue, some very inconsiderate people.

Every time we opened the inner door to the villa after it had been closed for some time there was a distinct smell of drains.

However, majority of people  smoke in Spain and it is unfortunately part of the culture.

The room showed to my Son reeked of cigarettes (no smoking) so another room was allocated on the other side of ours 123 and 125 beware both of these close to rubbish collection which may wake you around 4:00am.

Two workers spotted this at around 11pm and came in to see if we were overflowing the hot tub (we weren't, it was an issue with the drainage).

It is dark, smells of cooking and there is only a small terrace to eat outside on.

Rude service from some of the staff, terrible smell of grilled food in dinning area due to a fault in there extracter not working Rooms cleaned very quickly so standard of cleanliness was not very good.

however be warned if on reception level the bathroom smells of deep frying in the morning and evening, presumingly from the kitchen below with its associated banging and shouting which AM serves as an alarm (every cloud).

however, the hotel is at the top of a steep hill, all fine if you enjoy a walk at the end on an evening and want to burn off those calories, I was told however,that a taxi up the hill would be about 3-4euros for those not wanting the challenge.

The room was above the kitchen and in the morning and late afternoon the bathroom smelt of whatever was being cooked at that time, not nice!!!!

Just back from a weeks stay and the hotel is beautiful, staff were excellent and fantastic with our 9 month old.

As you arrive at this hotel you are greeted by a very competent gentlemen, greeting you with a smile while whisking your cases into the hotel reception where you are offered a nice glass of chilled wine while promptly checked in.

The reception staff are excellent and welcoming.

The staff looked after us really well and everyone welcomed us.

even though it felt like an adult’s hotel, the guests and hotel staff always paid her a lot of attention, and were happy for all the kids to run around and dance to the live music evening entertainment - which was lovely to listen to during dinner whilst the sun was setting.

We needed have worried as room, service and staff were all excellent and we are sure we will return.

Pros-
Hotel is clean
Loads of sunbeds and people aren’t able to ‘reserve’ beds at stupid o’clock in the morning
All the pools are lovely,  there is 1 x adults only pool
There is aqua aerobics on daily 
Rooms are big and spacious,  cleaned to a high standard everyday 
Staff are very friendly and accommodating 
The gym is good with modern equipment -

We checked out at midday, did have help to take our cases to reception, lovely young man.

The team couldn’t have been more professional and accommodating.

(Room 136)
Staff were welcoming and friendly and would greet you when passing around the venue.

Our 6 day stay made up for our delay, The room was fantastic the staff were so friendly and could not do enough for you.

Had a great time, personnel were extremely friendly and helpful - I had a problem with a wasp sting (received in the UK) and reception spent time arranging telecon with Quiron Medical which was much appreciated

Truly fantastic service, greeted with a lovely smile daily and took the time to chat about our plans.

Thank you very much for making our holidays special and treating us like we are part of your big and amazing family!No doubt that we will see you soon again!The  Krauja family! !

although water was a little pricey at over 4 euros.

There are 2 little supermarkets at the bottom of the hill,  one Spar which we used daily to get water etc.

Swimming pools offering warmer and colder water and for kids special pools.

It could be lukewarm which personally I don’t mind,

During our stay (30 oct for 8 days) the water temperature for the rooms was vever adequate and listing this pointb three times with the app based maintenece never was resolved - not good enough for a 5 star rated venue.

- We found the worst thing was obtaining enough water to stay hydrated.

however would suggest a hot water tank for tea pots as a kettle for hot water for the whole restaurant was not enough.

And they never replenished our bottled water.

but cut short to 8 due to the travel corridor being removed , first impressions were not good , dark reception area , the lady on reception was not very helpful at all and it was obvious she didn’t want to be there , First room overlooked waste land so asked to be moved , had a garden villa which was nice but dated , thought we might have got bottled water in the room daily , next time it’s the Baobab suites for us .

That evening at dinner we were so disappointed  by the lack of choice and the food was tepid.

but the views mak it up for us, one small downside is the price for water and soft drinks, even for 5 star hotel bottle of fanta for 4.20 euros and pack of crisps for 5 euros is rather extortionate, but it want stop us from coming here next year, haven't left yet but missing it already!

One free bottle of water when you arrive in your room - that’s an absolute joke for a so called 5 star luxury hotel.

however doesn't get the water hot enough for making tea.We survived and had we asked I am sure a kettle would have been provided.

-As water had run out at the buffet table, the waiter replied " I'll put it back and then you can go pick it up yourself".

There was some fitness activities, yoga, pilates etc and water aerobics during the week.

One thing if you’re going to the Siam park night event it’s not good value for money time wise, then queuing, and being bitten due to water, lights and lots of trees! !

We had one bottle of water on the first day and that was it.

We felt 4 euro for a bottle of water was quite pricey.

It would be great if it was an adults only hotel, as kids seem to be allowed to scream and jump into the water as they please, even in the adult pool, nobody from the staff seemed to care.

water only provided free of charge on our first night.

Vincci Seleccion La Plantacion del Sur

busy

water

smell

staff

area

The hotel is situated in such a special set up above courtyards of shops & varied restaurants, just 3 mins walk to the beach area.

The hotel is in an excellent position overlooking the beach at del duque.

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