however as the week went on it became so repetitive that it became unenjoyable, kids really struggled to find things they liked - lived off Chips & we ended up out a lot for dinner due to them
Not eating much.

however I imagine this is due to the fact that a French holiday company have reps etc here!

On the first night my 4 year old almost passed out in the mini disco due to lack of air con!!

The use of insecticides was also discussed, and I expressed my concerns with the use of insecticides and the risk of respiratory issues due to toxicity in humans with the insecticide being sprayed right outside our door just before we went to sleep.

We were told it was due to the keys being compromised by being near our phones

I probably wouldn't come back here for a long stay only due to the fact my family likes to explore local areas, we cant go to far due to mobility issues

Building works at next hotel and across road a new housing development started digging at 8am so could not sit on balcony during day due to dust and noise.

I was unable to argue this at the time, due to my transfer arriving while checking out.

Room 234 was over the bins and at least 3 times during our stay I was woken at 7 by bins being emptied, this was due to the fact of sleeping with the doors open as no air conditioning,
Room was very cramped and bruises resulted in trying to bypass the fold out bed.

Restaurant doesn’t open till 8 am for breakfast & they don’t do packed lunches or allow removal of food so we couldn’t get breakfast on departure day due to starting at 8.10 on coach.

The pool was cloudy on more than one occasion, which I guess was due to not being filtered or cleaned right.

The hotel was pretty much full, there were a lot of people in and out the pool and at times we were put off going in due to the amount of 'debris' floating about.

but thought I would on this hotel due to us being pretty worried coming here due to all the negative reviews and was going to change our hotel, but glad we didn't!

but as the start of our stay was spoilt due to a battle with the management over being allowed to sit together inside the restaurant I will address this issue first.

The beds and pillows aren’t the most comfortable and towards the end of our week both me & my husband were struggling to sleep due to them being uncomfortable.

I was unsure on how the hotel would be due to reading negative reviews on tripadvisor.

My major concern around the small pool is the amount of kids that are falling over due to the amount of water on the tiles.

air-con did not work at all, due to a broken switch on patio door, this did not bother us as we always sleep with door open.

I thought I'd write a review as like me you're probably reading this a few weeks before you're due to go and dreading it because of the bad reviews.

the hotel was very clean the rooms were nice staff were friendly

This hotel is lovely very clean staff very friendly not alot to do outside the hotel

Hotel was very clean and staff were all very friendly especially chole on reception.

Came here in aug 2022 for a family holiday with my son and wife, was completely blown away by the super hospitality, very friendly staff who went above and beyond.

The hotel was clean, spacious, staff were friendly and the AI was fine.

The hotel was lovely and clean, staff were really friendly.

Reception staff - the best at the hotel couldn’t be more helpful & friendly, our air on broke & was fixed the next day.

A great hotel that’s clean and friendly - perfect for a relaxing break.

I spoke to reception about the extra night I had payed for and they said I was to keep my original room as “ it’s better for you and us”this was the day before original check out and the friendly man at reception sorted it all out on the computer…or so I thought.

I found all staff to be friendly and approachable bar one male on reception when we checked in (no welcome or orientation given just pay the tax and room key given).

The pools are great with life guards and all staff helpful and friendly.

The staff work really hard and most are friendly.

Fantastic location, staff extremely friendly, hotel room very basic.

The hotel is very clean and staff are all helpful and friendly.

All in all a lovely relaxing week with friendly staff.

Entertainment isnt great for young children

The water is great and shallow for babies to splash about and then gradually gets deeper for the bigger ones and inflatables.

My nephew aged 7 enjoyed both pools, as did we.

The evening entertainment was a weak whilst we were there and it catered for children

and we’d fetch the grandkids because the kids pool/slide area looked brilliant for them.

- the tiles around the pool area were very slippy, would recommend pool shoes for children.

The kids splash pool was great for younger kids

WiFi worked everywhere we tried it for the kids tablets and our phones.

Nice rooms (family rooms)
Spotlessly clean
Good entertainment team 
Snacks available all day
Nice drinks
Good wifi

Negatives 
Pool is way smaller than it looks & very warm
All surfaces around are incredibly slippy (saw lots of people slip & fall) 
Food is very basic (not much for fussy kids)
Not alot around.

Night time entertainment was basic- same 5 songs for kids on night

Room was a good size and very clean, pools were lovely,  the bigger pool is really warm and the kids pools with slides are in a different part of the hotel which was good.

The kids disco at night was embarrassing, same 5 songs EVERY night performed awfully.

The kids splash pool was fantastic with several slides, and  kept the little ones entertained for hours.

This is particularly true about the kids club.

The childrens area and splash pool is set away in a quieter area of the gardens and has plenty of water slides etc.

Hotel is very clean, pool areas are brilliant, the splash pool is brilliant for the kids with lots of space for sunbathing.

but the room wasn't ready until 2, we could pay 15 euros to access it immediately but chose to wait and were able to use the all inclusive immediately.

Paid almost £3000 for family holiday and spent 5 days solving problem where nobody in the hotel took any responsibility for that case ?

(block c 435)

Only whinge really is the price to hire the in room safe, 32euros for the week and a 10euro refundable deposit.

2 adults, 2 kids (aged 5 & 2)

Check in was easy, receptionist asked to see our passports and pay the tourist tax needed.

10 minutes after this a knock on the door…it was the reception manager who I naively thought might be delivering some sort of apology…but no…he had stormed up to my room without any information that had been given to reception the previous day…and when he realised he was in the wrong then pestered me for the €6 tax that was outstanding that reception had forgotten to ask me for the previous day.The manager was very unprofessional which is sad as all the reception staff,bar staff,restaurant staff can’t do enough for you,they really go the extra mile and then seem to be let down by management.

For the money we paid each for this holiday, I would not rate it 4*.

We had to pay 30 euros to get a taxi back.Livid,  I saved my receipt and headed straight for the manager of the hotel to express  my disappointment.

however just talking to guests would be nice and it costs nothing.

but there is a bus stop just to your right as you come out of hotel grounds, a tip here is to use your debit card, just tap it on box on way on and again on way off, very simple and also a lot lor cheaper than using cash.

If you use a debit card its half the cost if you pay cash on the bus.

Having to pay 2euro any time u wanted to change ur pool towel.

We also used the 504 to go straight from the hotel to a short walk from the cathedral, this was €4.50 each, or €2.70 if paid by card which you tap on the contactless machine on entry and how many passengers and you tap it again when you leave and it charges you accordingly.

Also, we hadto pay 46 euro tourist tax that we hadnt been made aware of.

My only criticism is children aged 16 are charged as adults to stay, and charged as adults for the tourist tax.

Yes we’ve been to other hotels (and paid a lot more) and has better entertainment

Also having to pay to use the iron and safe is not typical of a 4* hotel.

Just pay attention when they are prepared and you'll see that they barely put any alcohol.

Food very repetative and luke warm, not much choice for mains and smell was awful.desserts exactly the same every lunch and dinner time.

The have everything basic you need for a plainer pallet like pizza, pasta, breads, chips etc.

Great food, relaxed atmosphere and lovely staff.

Food was nice always something for everyone .fantastic omelette made by Ross in the morning   she always as a smile and a joke  brilliant customer service.

The food is fantastic if you like a huge selection and different themes per day.

Lovely clean hotel, polite staff plenty of food and drinks, free bus to palma beach, plenty of sun beds, nice relaxing pool area’s, nice to have a fridge in the room and the air conditioning worked well in the room.

Food absolutely brilliant, entertainment very good, pool scene fab with a lovely water park round the back.

Restaurant offers plenty of variety so ignore the rubbish that you only eat chips every night.

The AI food options were fine, different themes and plenty of it available, we didn't go hungry!

The food was a good standard and had different themes at night which brought variety as well    The pools were just lovely- and warm!

The food was great with lots of choice every time.

Food- at first I was like wow the food is great,

Food was great, we had something we really enjoyed every night.

Food here is amazing, something for everyone, breakfast is a mix of continental and English.

Firstly I’d like to point out our first 7 days were 5 stars,friendly staff,great food,clean room,queues went quick at the bar on an evening however the entertainment is questionable

We only used the room for sleeping so didn't bother us too much.

The next day after lunch I went back to our room for a sleep only to  find 10 minutes into my nap a room service manager had let herself into my “do not disturb” room and proceeded to yell at me in Spanish this was eventually sorted out by a phone call to reception and I made it clear I wasn’t happy and about the way I was spoken too.

The family room is just a normal room with a sofa bed which for 10 nights is not a comfortable sleep.

I was very upset with this, as I had already expressed my concerns and was reassured that no insecticides would be used whilst we were sleeping in the room,

All of the metal fire doors slammed shut and woke us up in a fright and then we followed everyone down to reception in the middle of the night to be told that it was a false alarm.

The negatives unfortunately outweigh the positives which includes:

- For a 4* hotel, I would have expected beds rather than given a sofa bed to sleep on.. incredibly uncomfy for a weeks stay!

Negatives: On arrival we had requested a travel cot for our son (2 years old) and were told we had to pay for the travel cot, personally I wasn't happy with our son sleeping on a sofa bed so we had no choice to pay for it.

The aircon worked extremely well meaning we could sleep comfortably - you can't have the air con running whilst the balcony doors are open or when you aren't in the room (the key card slots in a holder which turns on electricity in your room).

3rd the pillows for the sofa bed absolutely stank of cheesy feet and I had to return to reception and ask for new ones as I wasn’t about to let my kids sleep on them.

If a child needs a cot to sleep in I feel this should be included in the price of the stay as it was last year (as he was under 2)

We had to sleep with the balcony door wide open to air out the smell of the room.

The only thing I can fault the hotel on is the fire alarms went off every other night, never woke my little one up which I'm happy about.

but that was the least of the problems as they were so uncomfortable we might aswell have slept on the floor.

I tried to explain its still 23 - 27 degrees and we can not sleep due to the heat in the room.

As per the brochure states the air conditioning only works until September, so had to sleep with the doors open, now have some lovely bites!!!

but there's a bus to get you out and about would recommend if you want a relaxing time lots go's on with entertainment team if you want to do activities

So fairly good mix and the team are really nice.

We went straight to the reception and reported it .

All staff we spoke to were really nice and always helpful.

but had absolutely no impact at all- the staff were bilingual and everyone felt welcome.

Yes there are french reps and more than half the guests are french

Reception staff were lovely, very busy and possibly needs an extra person to help out from time to time.

Globales Maioris

sleep

price

staff

restaurant

kid friendly

but i saw a few local buses drive past the hotel and a bus stop close by.

Activitys team were very good and worked really hard during the day and night , they were all really friendly and always answered any questions we ask ,there was a free shuttle bus to Palma Nova daily which we found a very good service  .

was bus to the beach and back, food great, clean hotel and stuff very nice

The hotel is 4 stars,

Great bus service taking you into Palma Nova, which is a lovely place.

The hotel itself was consistently clean within walking distance of shops and the beach, buses run regularly to the city and different beaches too.

Shuttle bus great bonus t portal nous and palma nova 

Will teturn.

Free shuttle bus to beach at Palma Nova was the icing on the cake for us!

However the better option is catching the free hotel bus which runs everyday  0930 - 1830 to Palma Nova beach which is far better!

Local bus 46 for 2 euro each way to palma 20 minutes away every 20 minutes.

Pros
* Clean modern rooms with good water pressure
* Short journey from the airport
* Free shuttle bus to the beach town Palmanova
* Easy to travel to Palma by public transport €2 each
* great beach in walking distance
* Weather was perfect
* Good size pool with showers and sun beds
* The kitchen tries to offer a different selection of food daily
* Working air conditioning in the room

Cons
* All inclusive isn’t truly all inclusive.

I wanted to visit Palma one evening so got the bus outside the hotel for €2.

Great location not far from the airport, shuttle bus to palma nova beach and marine land.

but the hotle over free shuttle bus to palma nova and palma city is only a bus ride at 4 euro each .

Free shuttle bus for Palma Nova, awesome pool, great animation team, delicious buffet, friendly staff and a good all in formula👍👍👍👍👍👍

Free shuttle bus to Palmanova was used lots and just a 10 minute walk to Magaluf from drop off point.

There is a bus that can take you to Palmanova for free.

Saying that, the hotel does offer a free coach service to both Marineland and Palma Nova which is a lot busier and there is another bus stop just outside the hotel where you get other buses to take you further afield.

However, the 10 minute shuttle bus provided by the hotel to Palmanova made up for this.

4 lift servicing the building most be a nightmare during peak season

Unfortunately one of the lifts was out of order for about 3 days.

A few minor complaints: elevators too few and slow, with small children the stairs are not an option.

Lifts could be quite busy at peak meal times

Waiting for lifts is too long and they stop at random floors with nobody there.

One tip, do not get a room next to one of the lifts as some of the guests returning in the early hours are extremely noisy.

The lifts in the hotel are a nightmare you couldn't get a lift back down as it went past your floor going up

The lifts 3/4 work and you do have to wait a good while to go up or down in them.

There was a problem with the lifts while we were there

However there was problems with 2 of the lifts when we arrived and the problems seemed to come and go throughout our stay.

Two of the elevators are small and if a fifth person boards a stern male voice recording plays and says to “get off the elevator now”.

Pros.. it’s defo had a face lift,with new and plentiful sun beds gone are the old hard 90’s plastic ones.

Be wary of the older lifts as we got stuck a few times

There are 5 lifts in total so we never had to wait long for one,

As there are 9 floors there are four lifts to accommodate this, we didn't have to que at all for the lifts (or food)

We were on the 9th floor so using the lift was a pain especially at dinner times, there are 4 lifts

5 lifts can get busy (try and use the fifth lift which is slightly hidden by the tour operator boards).

The staff handled a booking issue with a friendly and professional attitude, which was really appreciated, so thank you all.

All was great no complaints, staff friendly and room very clean and comfortable, for and choice amazing.

I couldn't fault their enthusiasm and energy at all, and they were so friendly.

The snack/drink bar staff were nice with Mira being super friendly and remembering our drinks which was nice.

Very friendly staff and they serve good food.

Pool was fab, food was fab, cleanliness was fab, staff friendly especially the animation team!

Davide was extremely friendly and made us feel welcome.

The pool itself is lovely always clean and is child friendly each end as it’s more shallow and the depose in the middle.

Yolanda especially was friendly so thank you Yolanda.

Entertainment staff excellent friendly always helpful lots to do in the daytime, David, Benjamin and Alesendro made time for a chat and worked so hard.

The hotel was really lovely - staff were helpful and friendly.

Staff amazing smart in appearance  and friendly .

All staff were very friendly and made a real effort with our kids - especially Angel he was amazing with our son who was trying to speak Spanish .

Only negative comment - pool terrace needs daily hosing and filters weekly brushing.

A man who worked on there who wears glasses and works in restaurant shouldn't be working in hospitality so grumpy  banged empty cups down with your drink every time!

I would have preferred a kettle to make drinks when we were relaxing in our room as there is only tea/coffee at breakfast or from the bar in plastic cups.

If I had to pick some things to improve it would be to get someone to collect all the empty cups from around the pool more often , we took ours back every time we went to get more

The hotel has a pool bar and little areas where you can get snacks and icecreams from a stand alone freezer, NOT THIS TIME !.

Very disappointing all round - not even a glass in the room when l arrived, no tea/coffee facilities, fridge not working (took 3 days to replace) 
nothing on balcony to hang wet towels/clothes on and just to compound my misery l had to endure a noisy power-plant of some sort ouside my balcony (next to a row of bins) - not an ideal situation to say the least!

There is no one in the kitchen to ask info, or if you find someone by very big luck they will lie to to come back in 15 min.

we resorted to using the coffee cups which seemed better.

Had to use the plastic bar cups as ashtrays.

They need more self serve stations for tea/coffee/water and soft drinks ,,that would help the flow going much better ,,and the most important at this time with the euro final ,,,absolutely nothing ,,the hotel is full with English and some German ,,,everyone is at reception complaining,,can’t even watch in room we only got bbc news ,,no tea/coffee facilities in room so bring travel kettle only 3 irons for a 9 storey full hotel.

Breakfasts are ok, being English and liking a fry up when on holiday they had scrambled and fried eggs , baked beans, bacon (Spanish bacon), sausages, potatoes and sometimes hash browns.

Hope when they upgrade they put kettle and teas&scoffee.Could do with 2 pillows each, one soft one hard.

Downside , no fridge in room, plastic glasses only.

Also self service for ice cream, fruit pots etc.

My only niggles are;
There is no fridge in the room
You have to pay for the safe
The wifi is VERY patchy and intermitment.

Another snack bar with pizza,wraps,fruit pots and ice creams cornetos.

Nice hotel very clean helpful staff food always plenty of choice  the only let down was the continual queue at the pool bar i do not pay a lot of money for a holiday to spend a least an hour and a half every day in a queue waiting for a very small cup or two of beer .

You can walk down the hill to the number 4 which goes from Illetas to Palma and is only a couple of euros each way.

Overall great hotel would definitely go back and had a great day out to Palma which is fairly nearby - gorgeous place

Palma is €10 taxi ride away and Cala major is a 5 min walk down the steps & a 20min walk up.

Free stuttle coach to palma beach every day every hour.

We caught a bus/ taxi each night to Palma.

Free coach to beach (Palma Nova) 10 mins away.

however well within short taxi rides to Palma or Palma Nova / Santa Ponsa.

The hotel runs a shuttle bus going into palma nova which we used most days, as there is loads more stuff to do around palma nova, than want agusti.

Thank you for a brilliant stay Belvedere & staff Also we used the free bus to palma

We booked through Jet 2 for all inclusive, some reviews previously read did worry us

Couple of down sides were hotel is on a main road so if sunbathing on grass can get noisy and PLEASE repair all the broken sunbeds.

The bus was €2 each way PP - cash- a taxi ranged from about €10-€14 each way depending on traffic and time.

Disappointed with the Cala Mayor area generally quiet and a little run down,

but when the doors were shut you couldn't hear the pool or the entertainment.

One hotel staff did tell the entertainment team to turn the music down despite it being hard to hear if you were on the other side of the pool.

It was fairly quiet when we went (beginning of September), so not too many children, not sure what holiday time would be like.

We booked this holiday with jet 2 and like other ppl we've spoken to we've not got the holiday experience and service that we've paid for and are NOT HAPPY  !

One bar open all day and night to serve a full hotel  all inclusive hotel,,( the pool bar ) with horrendous queues and during the day one very slow sad barman ,,I enclose photos ,,, half the day /night gone by time you get served.

Very noisy hotel - you hear everything in the corridors and in neighbouring rooms.

but the atmosphere was very busy and noisy.

Even so with the number of people it was noisy and definitely needs to be sorted if it is to get the extra star.

Sometimes you can hear people in the next room (we were awoken at 3am by the couple above having a very heated argument) 

The entertainment team were the highlight of the whole restaurant.

The kids disco was very basic and quiet to whcih I'm used them going wild.

but think by family room as 4 mornings got woken up by kids screaming in the hall way but that’s not the hotels fault.not a lot in the little village very small but lovely beach very hilly to walk back to hotel 
Hotel provide free bus to Palma nova which was lovely, bus outside hotel for Palma city 
Pool is very big shallow end 80cm deep 2mtrs

The rooms are small, and it does get noisy at night when people go into there room, as the doors are hard to shut quietly.

The food was lovely and the staff work hard, despite the rudeness of some of the guests.

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