but i saw a few local buses drive past the hotel and a bus stop close by.

Activitys team were very good and worked really hard during the day and night , they were all really friendly and always answered any questions we ask ,there was a free shuttle bus to Palma Nova daily which we found a very good service  .

was bus to the beach and back, food great, clean hotel and stuff very nice

The hotel is 4 stars,

Great bus service taking you into Palma Nova, which is a lovely place.

The hotel itself was consistently clean within walking distance of shops and the beach, buses run regularly to the city and different beaches too.

Shuttle bus great bonus t portal nous and palma nova 

Will teturn.

Free shuttle bus to beach at Palma Nova was the icing on the cake for us!

However the better option is catching the free hotel bus which runs everyday  0930 - 1830 to Palma Nova beach which is far better!

Local bus 46 for 2 euro each way to palma 20 minutes away every 20 minutes.

Pros
* Clean modern rooms with good water pressure
* Short journey from the airport
* Free shuttle bus to the beach town Palmanova
* Easy to travel to Palma by public transport €2 each
* great beach in walking distance
* Weather was perfect
* Good size pool with showers and sun beds
* The kitchen tries to offer a different selection of food daily
* Working air conditioning in the room

Cons
* All inclusive isn’t truly all inclusive.

I wanted to visit Palma one evening so got the bus outside the hotel for €2.

Great location not far from the airport, shuttle bus to palma nova beach and marine land.

but the hotle over free shuttle bus to palma nova and palma city is only a bus ride at 4 euro each .

Free shuttle bus for Palma Nova, awesome pool, great animation team, delicious buffet, friendly staff and a good all in formula👍👍👍👍👍👍

Free shuttle bus to Palmanova was used lots and just a 10 minute walk to Magaluf from drop off point.

There is a bus that can take you to Palmanova for free.

Saying that, the hotel does offer a free coach service to both Marineland and Palma Nova which is a lot busier and there is another bus stop just outside the hotel where you get other buses to take you further afield.

However, the 10 minute shuttle bus provided by the hotel to Palmanova made up for this.

4 lift servicing the building most be a nightmare during peak season

Unfortunately one of the lifts was out of order for about 3 days.

A few minor complaints: elevators too few and slow, with small children the stairs are not an option.

Lifts could be quite busy at peak meal times

Waiting for lifts is too long and they stop at random floors with nobody there.

One tip, do not get a room next to one of the lifts as some of the guests returning in the early hours are extremely noisy.

The lifts in the hotel are a nightmare you couldn't get a lift back down as it went past your floor going up

The lifts 3/4 work and you do have to wait a good while to go up or down in them.

There was a problem with the lifts while we were there

However there was problems with 2 of the lifts when we arrived and the problems seemed to come and go throughout our stay.

Two of the elevators are small and if a fifth person boards a stern male voice recording plays and says to “get off the elevator now”.

Pros.. it’s defo had a face lift,with new and plentiful sun beds gone are the old hard 90’s plastic ones.

Be wary of the older lifts as we got stuck a few times

There are 5 lifts in total so we never had to wait long for one,

As there are 9 floors there are four lifts to accommodate this, we didn't have to que at all for the lifts (or food)

We were on the 9th floor so using the lift was a pain especially at dinner times, there are 4 lifts

5 lifts can get busy (try and use the fifth lift which is slightly hidden by the tour operator boards).

Only negative comment - pool terrace needs daily hosing and filters weekly brushing.

A man who worked on there who wears glasses and works in restaurant shouldn't be working in hospitality so grumpy  banged empty cups down with your drink every time!

I would have preferred a kettle to make drinks when we were relaxing in our room as there is only tea/coffee at breakfast or from the bar in plastic cups.

If I had to pick some things to improve it would be to get someone to collect all the empty cups from around the pool more often , we took ours back every time we went to get more

The hotel has a pool bar and little areas where you can get snacks and icecreams from a stand alone freezer, NOT THIS TIME !.

Very disappointing all round - not even a glass in the room when l arrived, no tea/coffee facilities, fridge not working (took 3 days to replace) 
nothing on balcony to hang wet towels/clothes on and just to compound my misery l had to endure a noisy power-plant of some sort ouside my balcony (next to a row of bins) - not an ideal situation to say the least!

There is no one in the kitchen to ask info, or if you find someone by very big luck they will lie to to come back in 15 min.

we resorted to using the coffee cups which seemed better.

Had to use the plastic bar cups as ashtrays.

They need more self serve stations for tea/coffee/water and soft drinks ,,that would help the flow going much better ,,and the most important at this time with the euro final ,,,absolutely nothing ,,the hotel is full with English and some German ,,,everyone is at reception complaining,,can’t even watch in room we only got bbc news ,,no tea/coffee facilities in room so bring travel kettle only 3 irons for a 9 storey full hotel.

Breakfasts are ok, being English and liking a fry up when on holiday they had scrambled and fried eggs , baked beans, bacon (Spanish bacon), sausages, potatoes and sometimes hash browns.

Hope when they upgrade they put kettle and teas&scoffee.Could do with 2 pillows each, one soft one hard.

Downside , no fridge in room, plastic glasses only.

Also self service for ice cream, fruit pots etc.

My only niggles are;
There is no fridge in the room
You have to pay for the safe
The wifi is VERY patchy and intermitment.

Another snack bar with pizza,wraps,fruit pots and ice creams cornetos.

Nice hotel very clean helpful staff food always plenty of choice  the only let down was the continual queue at the pool bar i do not pay a lot of money for a holiday to spend a least an hour and a half every day in a queue waiting for a very small cup or two of beer .

You can walk down the hill to the number 4 which goes from Illetas to Palma and is only a couple of euros each way.

Overall great hotel would definitely go back and had a great day out to Palma which is fairly nearby - gorgeous place

Palma is €10 taxi ride away and Cala major is a 5 min walk down the steps & a 20min walk up.

Free stuttle coach to palma beach every day every hour.

We caught a bus/ taxi each night to Palma.

Free coach to beach (Palma Nova) 10 mins away.

however well within short taxi rides to Palma or Palma Nova / Santa Ponsa.

The hotel runs a shuttle bus going into palma nova which we used most days, as there is loads more stuff to do around palma nova, than want agusti.

Thank you for a brilliant stay Belvedere & staff Also we used the free bus to palma

We booked through Jet 2 for all inclusive, some reviews previously read did worry us

Couple of down sides were hotel is on a main road so if sunbathing on grass can get noisy and PLEASE repair all the broken sunbeds.

The bus was €2 each way PP - cash- a taxi ranged from about €10-€14 each way depending on traffic and time.

Disappointed with the Cala Mayor area generally quiet and a little run down,

but when the doors were shut you couldn't hear the pool or the entertainment.

One hotel staff did tell the entertainment team to turn the music down despite it being hard to hear if you were on the other side of the pool.

It was fairly quiet when we went (beginning of September), so not too many children, not sure what holiday time would be like.

We booked this holiday with jet 2 and like other ppl we've spoken to we've not got the holiday experience and service that we've paid for and are NOT HAPPY  !

One bar open all day and night to serve a full hotel  all inclusive hotel,,( the pool bar ) with horrendous queues and during the day one very slow sad barman ,,I enclose photos ,,, half the day /night gone by time you get served.

Very noisy hotel - you hear everything in the corridors and in neighbouring rooms.

but the atmosphere was very busy and noisy.

Even so with the number of people it was noisy and definitely needs to be sorted if it is to get the extra star.

Sometimes you can hear people in the next room (we were awoken at 3am by the couple above having a very heated argument) 

The entertainment team were the highlight of the whole restaurant.

The kids disco was very basic and quiet to whcih I'm used them going wild.

but think by family room as 4 mornings got woken up by kids screaming in the hall way but that’s not the hotels fault.not a lot in the little village very small but lovely beach very hilly to walk back to hotel 
Hotel provide free bus to Palma nova which was lovely, bus outside hotel for Palma city 
Pool is very big shallow end 80cm deep 2mtrs

The rooms are small, and it does get noisy at night when people go into there room, as the doors are hard to shut quietly.

The food was lovely and the staff work hard, despite the rudeness of some of the guests.

Food
I am a picky eater and I always found some thing to eat.

Superb choice of food - even a fussy eater would have plenty of choice.

Lot's to do with an ents team who work constantly, and a short walk to the local bars and eateries all helped to make this a great holiday.

Had a really lovely week here, The rooms are great very modern fresh and clean, food was very good lots of variety and well cooked,

Food set out in stupid order, cereal, with plates not dishes, in one place, milk miles away.

All the food I tasted was very tasty, especially the Mousaka.

Best bit about the hotel - the food is amazing!

A lovely hotel, pool great, food great, rooms a little small

but we didn’t use it preferring to use the restaurant.

Different foods each day, and unlimited with fully inclusive.

The accommodation, staff, facilities, food all superb!!

Just to mention beer is really cheap in PN, around 2 to 3 euros for pint estrella or amstel.

Plates with food left on tables which attracted wasps and flies.

The food served daily had such a huge variety and was all tasty, the service at the restaurant was great with plates etc being cleared and drinks served fast, Javier was really nice here.

All was great no complaints, staff friendly and room very clean and comfortable, for and choice amazing.

Rooms clean and tidy, modern and the most comfortable bed!

Overall the hotel was very good, our room was clean and tidy albeit a little small and could have done with a chest of draws

Rooms are clean, good air conditioning, the shower was amazing, best power shower I have ever used.

not a massive thing for us rooms were clean just if looking closely so maybe something for check out day to make sure.

Rooms are very clean and are attended to daily .

The rooms were so clean and we had the most fantastic view I would highly suggest booking the sea view it was gorgeous.

The hotel is very clean and our room was cleaned and tidied every day with fresh towels.

By the way our room was really clean and we were never so satisfied with it.

The hotel was clean and the rooms were spacious.

Me and my girlfriend went here looking for a quiet getaway for the week, hotel was brilliant couldn’t even think of any faults, room was clean, food and drinks service was great and the pool was really big which is just what we wanted.

Lovely, clean rooms, great pool and helpful, friendly staff.

The staff are courteous and friendly, the rooms are neat and clean and the food is abundant!

The hotel has been done up to a good standard, very clean and the rooms are simple

I stayed here 1st of June for a week and had a lush holiday, the location is very quiet and only 13 min taxi ride from th airport, the hotel is absolutely spotless clean, rooms were cleaned every day, food was lovely Theres a lot of choice of food, my 5 year old is very fussy

Stayed at BQ Belvedere in Mallorca 
I was pleasant surprised with the service providet
Hotel and room clean,  excelent food  
All the working staff really nice, polite, helpful
Animation team incredible thank you to Davide, Wiktoria, Nicole, Patricia

but this time it was even better.one of our bug bears used to be the old worn out uncomfortable sunbeds but the first thing we noticed was that they have been replaced with new ones, a massive improvement.

but adequate only downside was beds are uncomfortable.

Very uncomfortable single beds in a double room.

but very basic and beds are so uncomfortable.

The rooms were small very compact, beds we found very uncomfortable too soft,

but clean, no coffee making facilities,beds smaller than average and uncomfortable.

The beds are so uncomfortable, and if you're like me and you have to have a cuddle before you go to sleep.

The beds are VERY uncomfortable and seemed well worn.

but you're not in your room for that long so not really a problem, although beds rather uncomfortable.

but its not, I think its marketed in these countries possibly as an 18-30's resort, but its not on the Thomsons website, and it made the outside pool area around the bar sometimes very uncomfortable.

First stayed here in April 2016 and decided to return in May 2017 with friends - I'm happy to report that my second stay was as good as the first time, if not better due to the introduction of the new sun loungers (the ones they had last year were so uncomfortable!!).

however I cannot begin to express how uncomfortable the beds were during our stay, they were like sleeping on a bag of rocks.

but unfortunately they were very uncomfortable so you need a lilo.

Even in August it was quite uncomfortable at first til you got used to it!

Our only concern was the mattress on the beds were a bit uncomfortable, and also no pads on sunbeds, plus my husband likes a parasol , only about 4, hopefully they would supply more in the height of the season.

but we never failed to find sun beds the only criticism I have is that none of them adjust they are just flat and can get uncomfortable .

but they are the most uncomfortable beds i have ever laid on (buy a lilo) Hotel runs a free bus to and from Palma Nova  approx every 45mins-1hour and lots of people used it.You can get a taxi  to Palma or Palma nova  for approx 12 euros.This hotel is so busy people Checking in and out all day and British is a minority but there were no problems and everyone mixed together.

There is not rep to speak to and the reception staff are either arrogant and rude if you approach them with a query or question or don't speak good enough English to understand you .Apppart from that the hotel has been renovated beautifully, rooms are OK if walls a little thin as usual every language on the TV if you want to watch anything even kids channel

Biggest downside of this hotel is certainly the thin walls.

At night it is a bit loud, the walls from the hotel are thin.

The rooms do have thin walls, again not a lot they can do about that.

Shampoo come, conditioner, come shower gel, come toothpaste is by way of a wall mounted dispenser.

Walls are paper thin and marble floors mean everything echoes down the corridors you hear everything!

but it was quite often luke warm at best, there was a fair choice on some days but others i struggled, the walls were very thin in the bedrooms so take ear plugs and the hairdryer was worse than useless i could have blown more air myself.

Walls are very thin and you do hear your neighbours.

Negatives were my room was cramped and there was about 12 inches of space between the bottom of the bed and the wall.

Bad points though - rooms were EXTREMELY noisy - not even ear plugs could help me, think the walls were very thin

next cleanliness during 14 days the restraunt floor was never cleaned properley as could always see food under the tables also the salt and pepper pots were covered with the same blobs of food for the whole two weeks and smears on the walls, also the high chairs were filthy and never cleaned.

- no full length mirror 
- only fizzy drinks (not still juices) available on tap at the bars for self service
- no fridge 
- not much in the local surrounding area in terms of shops etc and closest ones are down steep steps
- few problems with hot water in the shower 
- walls are VERY thin and can hear other people’s showers, people flushing toilets and people walking down corridors.

Add to that, wall to wall sunshine, its hard to believe that some people will complain.

Beds aren’t fixed in place neither is the head bored,I wedged a folded blanket behind it,stops it banging the wall,if you know what I’m saying.

Ours only had 2 which in a family room (a double bed and bunk beds) isn’t quite adequate enough 
Hairdryer – not powerful enough 
Noisy headboard - solved by cushioning with towels between the wall and headboard.

although the walls are pretty thin so it can get a bit noisy, it is managable - he didn't have a problem sleeping.

though if the walls weren't so thin and people weren't being noisy, I wouldn't have been disturbed in the first instance.

And the walls are a little thin, you heard all the coming and goings.

but only 6 inches between end of bed and the wall so tight squeeze for 2 people.

BQ Belvedere Hotel

quietness

wall

elevator

uncomfortable

kitchen

restaurant

palma

however as the week went on it became so repetitive that it became unenjoyable, kids really struggled to find things they liked - lived off Chips & we ended up out a lot for dinner due to them
Not eating much.

however I imagine this is due to the fact that a French holiday company have reps etc here!

On the first night my 4 year old almost passed out in the mini disco due to lack of air con!!

The use of insecticides was also discussed, and I expressed my concerns with the use of insecticides and the risk of respiratory issues due to toxicity in humans with the insecticide being sprayed right outside our door just before we went to sleep.

We were told it was due to the keys being compromised by being near our phones

I probably wouldn't come back here for a long stay only due to the fact my family likes to explore local areas, we cant go to far due to mobility issues

Building works at next hotel and across road a new housing development started digging at 8am so could not sit on balcony during day due to dust and noise.

I was unable to argue this at the time, due to my transfer arriving while checking out.

Room 234 was over the bins and at least 3 times during our stay I was woken at 7 by bins being emptied, this was due to the fact of sleeping with the doors open as no air conditioning,
Room was very cramped and bruises resulted in trying to bypass the fold out bed.

Restaurant doesn’t open till 8 am for breakfast & they don’t do packed lunches or allow removal of food so we couldn’t get breakfast on departure day due to starting at 8.10 on coach.

The pool was cloudy on more than one occasion, which I guess was due to not being filtered or cleaned right.

The hotel was pretty much full, there were a lot of people in and out the pool and at times we were put off going in due to the amount of 'debris' floating about.

but thought I would on this hotel due to us being pretty worried coming here due to all the negative reviews and was going to change our hotel, but glad we didn't!

but as the start of our stay was spoilt due to a battle with the management over being allowed to sit together inside the restaurant I will address this issue first.

The beds and pillows aren’t the most comfortable and towards the end of our week both me & my husband were struggling to sleep due to them being uncomfortable.

I was unsure on how the hotel would be due to reading negative reviews on tripadvisor.

My major concern around the small pool is the amount of kids that are falling over due to the amount of water on the tiles.

air-con did not work at all, due to a broken switch on patio door, this did not bother us as we always sleep with door open.

I thought I'd write a review as like me you're probably reading this a few weeks before you're due to go and dreading it because of the bad reviews.

Entertainment isnt great for young children

The water is great and shallow for babies to splash about and then gradually gets deeper for the bigger ones and inflatables.

My nephew aged 7 enjoyed both pools, as did we.

The evening entertainment was a weak whilst we were there and it catered for children

and we’d fetch the grandkids because the kids pool/slide area looked brilliant for them.

Came here in aug 2022 for a family holiday with my son and wife, was completely blown away by the super hospitality, very friendly staff who went above and beyond.

- the tiles around the pool area were very slippy, would recommend pool shoes for children.

The kids splash pool was great for younger kids

WiFi worked everywhere we tried it for the kids tablets and our phones.

Nice rooms (family rooms)
Spotlessly clean
Good entertainment team 
Snacks available all day
Nice drinks
Good wifi

Negatives 
Pool is way smaller than it looks & very warm
All surfaces around are incredibly slippy (saw lots of people slip & fall) 
Food is very basic (not much for fussy kids)
Not alot around.

Night time entertainment was basic- same 5 songs for kids on night

Room was a good size and very clean, pools were lovely,  the bigger pool is really warm and the kids pools with slides are in a different part of the hotel which was good.

The kids disco at night was embarrassing, same 5 songs EVERY night performed awfully.

The kids splash pool was fantastic with several slides, and  kept the little ones entertained for hours.

This is particularly true about the kids club.

The childrens area and splash pool is set away in a quieter area of the gardens and has plenty of water slides etc.

Hotel is very clean, pool areas are brilliant, the splash pool is brilliant for the kids with lots of space for sunbathing.

but the room wasn't ready until 2, we could pay 15 euros to access it immediately but chose to wait and were able to use the all inclusive immediately.

Paid almost £3000 for family holiday and spent 5 days solving problem where nobody in the hotel took any responsibility for that case ?

(block c 435)

Only whinge really is the price to hire the in room safe, 32euros for the week and a 10euro refundable deposit.

2 adults, 2 kids (aged 5 & 2)

Check in was easy, receptionist asked to see our passports and pay the tourist tax needed.

10 minutes after this a knock on the door…it was the reception manager who I naively thought might be delivering some sort of apology…but no…he had stormed up to my room without any information that had been given to reception the previous day…and when he realised he was in the wrong then pestered me for the €6 tax that was outstanding that reception had forgotten to ask me for the previous day.The manager was very unprofessional which is sad as all the reception staff,bar staff,restaurant staff can’t do enough for you,they really go the extra mile and then seem to be let down by management.

For the money we paid each for this holiday, I would not rate it 4*.

We had to pay 30 euros to get a taxi back.Livid,  I saved my receipt and headed straight for the manager of the hotel to express  my disappointment.

however just talking to guests would be nice and it costs nothing.

but there is a bus stop just to your right as you come out of hotel grounds, a tip here is to use your debit card, just tap it on box on way on and again on way off, very simple and also a lot lor cheaper than using cash.

If you use a debit card its half the cost if you pay cash on the bus.

Having to pay 2euro any time u wanted to change ur pool towel.

We also used the 504 to go straight from the hotel to a short walk from the cathedral, this was €4.50 each, or €2.70 if paid by card which you tap on the contactless machine on entry and how many passengers and you tap it again when you leave and it charges you accordingly.

Also, we hadto pay 46 euro tourist tax that we hadnt been made aware of.

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