The air conditioner was not working properly in one of our rooms and we were moved to another room.

Beware the large noisy aircon units - if you get a room near these, ask to be moved.

The aircon in the room did not work and both bedside lamps were not working- faulty bulbs.

They were constantly updating me telephonically upon enquiring about the heater (aircon) that was not working in one of the nights until it was sorted.

The aircon was not working, we asked for a blown light bulb in the room to be replaced on Saturday and despite reassurance, nothing was done for the entire duration.

The hotel and rooms are cold in winter so make sure the room you get has a functioning air con.

One colleague could not get their aircon working (heater setting) to offset the chill

One was much smaller, did not have an A/C system and a fridge.

Whilst showering, I noticed that the bathroom was steam filled, hence realised that the extractor fan was not working.

There was no soup for starters on a freezing cold night.

There are no elevators so be prepared for a flight of stairs or two.

Some positives - Fani helped us to carry our luggage upstairs as there is no lift to the first floor.

They don't have an elevator so traveling with luggage can be a little difficult if you're on the second or third floor and no porters are available.

No lifts and luggage had to be pulled up staircases after I explained when I booked in that I had 2 ankle operations.

There was no lift to our floor and they offered to assist with the luggage.

Good location central to everything friendly staff 
Room was spacious 2 double beds 
Cold tap was not working by the hand basin 

Great location, lovely atmosphere and helpful friendly staff, comfortable beds, clean rooms.

Since it was taken over by the ANEW group, everything was simplified and very friendly and efficient.

The hotel is lovely, the staff are very friendly and helpful, the food is delicious and what's more, it is in Hilton, a beautiful little town, and even better, close to Karkloof where you can find some amazing hiking, trial runs and mountain biking.

What a great friendly, all available stop.

Superb rooms, excellent food, wonderful and friendly service and a visible General Manager who’s engaged with his guests.

Great coffee, healthy breakfast options, friendly service & very accommodating in ensuring that I was set up to get work done.

The hotel is really nice, the staff very friendly and the rooms clean and comfortable.

Great location with really friendly staff.

Staff were helpful and friendly, despite arriving late in the day.

Its friendly staff make the stay worthwhile.The food is palatable, the company is awesome.

The hotel is clean and tidy and the staff are extremely friendly, from the check in to the restaurant staff and everyone inbetween.

Friendly service and decent rooms, close to the highway

The GM is a peoples person and very friendly staff.

Service staff so friendly and full of smiles.

Friendly and attentive staff from reception to the bar and dining room.

Staff are welcoming and friendly, and the atmosphere is relaxed and easy-going.

We stopped over at this hotel on our way to Durban in order to visit the Nelson Mandela Capture site.

Wonderful deaf barista with huge smile on duty, a credit to the hotel and so good that they gave her this opportunity with suitable signage on how to order your coffee.

We then ordered the all day breakfast which looked very nice ,

The food was scrumptious, i ordered room service and the food arrived at my door in no time, the breakfasts are well set up and run efficiently with the buffet providing a good hearty breakfast to get the day started.

We have ordered room service which was nice and quick.

Had any patron ever previously ordered something from the menu, we wondered?

I have stayed at this hotel a number of times and often order the Curry of the Day for dinner.

The food was what stood out the most, we ordered the oxtail dish for dinner and it  was amazing, the breakfast buffet was great also!!!

Absulute disaster..from check in to staying at this place was crap..You pay 4 star rates and get below one star service..Noisy and below mediorce staff and environment.The staff make so much of noise 24 hours i wish you luck with sleeping..the hot water is not hot is warm..the toilet and bathroom stinks..the bed is noisy and pillows uncomfortable.

My room smelt a bit damp and the pipes to the next door bathroom were noisy (realise it's an old building,

Rooms have damp smell and toiletries not refilled daily which is a bit off a negative for me.

Very very disappointing no starters, stale bread, only 2 meat dishes chicken and beef curry, sparse vegs and a lettuce leaf for salad.

My starter of smoke salmon  and theThai salad and  Tempuri prawns by my daughter and her hubby could not be faulted.

but had a damp smell and when I asked for a two- prong plug to charge my phone was told that they never had one - Really!!.

After viewing the musty and damp room we raised the issue with management, and we quickly offfered an even worse room and a free breakfast.

Our room was very grubby and tired, with carpets that appeared filthy and window dressings limply hanging on for dear life.

I found him so rude from the first interaction and I was not the only one who found his attitude personal and totally disgusting.

Very good coffee, almond milk is available :)
The service at the check in counter was great, the restaurant staff only partially.

Neat, clean and comfortable accommodation supported by excellent management and staff.

however I would appreciate being notified when my food was ready instead of it being placed on the side for dust to collect.

kept our money and laughed all the way to the bank.

Well managed, well trained and competent staff through out the facility.

Great service, location, staff, cleanliness & value for money, will definitely stay over again!

Anthony and his entire team are remarked and go out of their way to make sure that everything is perfect.

Check-in was efficient and I was able to check in much earlier than 14h00.

The service, the staff, the decor and food are all exceptional.

Thank you for the Anew Hilton team for creating the perfect environment for productive morning.

From the breakfast staff, to the reception, to the room service staff- I was impressed with their friendliness and attentiveness.

but surely helpful to foreign travelers like me for charging with world adapter.

Very welcoming reception staff, in particular the Porter.

The little town of Hilton is absolutely charming band is worth a visit on the weekend.

A good spot for a night or two if you have family to visit or business in the area.

Besides the unexpected R 20 tourist fee in my own country upon checkout, great visit.

It is well worth a visit if you happen to be in the Natal Midlands.

Enjoyed our stay, Visited about 4 times, which tells you that it is a good relaxing atmosphere away from Durban.

We stayed at the Protea Hilton Hotel for 2 nights while visiting the KZN Midlands.

Attitude of reception staff :***** exceptionally friendly and went out of their way to help , fetch pool towels .All done with a gracious smile .It was like visiting family , the staff were lovely and a real credit to the Protea brand .

What a wonderfull surprise we had when we visit the Protea Hilton Hotel in Pietermaritzburg the passed week.

I visited the Protea Hilton while on business in Pietermaritzburg.

In the evening I use to take a walk in the hotel area, and visit the kitchen garden.

Here I am again back to Protea Hilton and it's nice to visit this place again, I had another experience to overlook at rain pours throw my window at Hilton Hotel.

Having stayed at this hotel many times over the last three years, my return visit yesterday was just as excellent as ever.

I normally visit Protea Hotels because I trust that service is par excellence.

However on this visit, the curry of the day was chicken.

I would love to visit the place again one day, the hospitality was on top from the staff members.

This is the one and only place that feels like my second home visit after visit.

The hotel is well located for visiting the Midlands Meander.

We also visited the Midlands Meander this hotel was an easy point to work from.

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As part of the Golden Horse casino complex, the hotel is definitely aesthetically pleasing with the horse statue fountain in front.

Their rooms are away from the noise which makes one forget that its located in the casino complex.

The hotel is located within the same building complex as the Casino, hence there were a lot of activities to keep us busy.

I really enjoyed the stay I can go there again if I get the chance, the atmosphere was good and the staff was friendly.

The food are tasteful and the service is also good and efficient.

Am in love with the place, classy, stylish and beautiful sight.

I thoroughly enjoyed my stay in this very beautiful well furnished hotel.

Very busy and trendy hotel in this part of the KZN .

Tge resturent vibe was very nice and warm temperature which was very comfortabke considering it was a little cold in the evening when we arrived and encouraged one to stay longer than innitially planned.

Amenities around the hotel are up-to-date, 2G wifi daily just to mention the few.

Suggestion : offer bridal couple complimentary stay when they marry at the golden horse venue, also it would be good for the room of the couple to be decorated e.g rose petals, tea light candles.

Paridise on earth.Welcoming environment from oustside.Refreshing atmosphere.Friendly staff good service, good food.

Beautiful surroundings great amenities, access to casino.

but this has been the best hotel from quality of room, decor, service, cleanliness, design, the best, my family agree.

Great hotel, 

Offers nice and convenient business environment.

the setting and decoration of the breakfast room is lovely.

The Southern Sun PMB-  Sun shines brightly as SS PMB leaves an indelible mark,and raises the bar on service and guest relations. From the friendly efficient staff, to the heartfelt welcome, & welcome drinks that were the thirst quenchers-pool side, to comfortable accom, turndowns too & sumptuous breakfasts (healthy and indulgent !)

Reception staff is very friendly and helpful.

Very friendly staff, and an awesome breakfast included.

The check-in was quick and the staff was friendly.

The service is great, staff are friendly and always helpful.

The service is good staff are friendly and ready to help.

The rooms are spotless, the staff is friendly.

The staff was very professional, friendly and courteous!!!

The staff is very friendly, helpful and efficient.

The staff are efficient, courteous and friendly.

Friendly staff responsive to guest needs.

Staff is friendly and welcoming, you should try Ox tail from V&V it's the best.

We were met by cheerful and friendly ladies who were very efficient and got us checked in in no time at all.

although I feel it has gone down, the general service from the staff is good they are very friendly and courteous.

I had a wonderful stay, the staff is also friendly, i love it.

My stay at the Golden Horse Casino is always an excellent one.

Very comfortable and pleasant stay in the Golden Horse Casino Southern Sun hotel.

As part of a group of 10 businessmen, I recently stayed at the "Golden Horse Casino Hotel" which is also known as the Southern Sun.

Hotel gives direct access to the Golden Horse Casino.

The room service team can do better, they sounded uninterested in taking our order and it seemed as if we were bothering them when we placing our order around 9pm.

The receptionist could see that I was exhausted and advised me to rather order room service.

please introduce buffet during dinner because sometimes the menu is too complicated, and one ends up  ordering food that he/she does not intend to order.

Breakfast was boring staff was not interested ordered coffee came after 20min .

when the restaurant deliver food the food must be what you had initially ordered and it must be served with all the necessary sauces and most of all I don't think someone enjoys cold diner my dinner was served cold

May I request that the menu prices on the rooms be aligned with the ones at the restaurant, as I have ordered room service and realised that the prices are not the same.

I ordered my dinner, salt and paper not included, wine was not opened, had to call again for corkscrew.

The only negative was the safe was bolted the floor and you had to lie on your stomach in order to use it.

We where finally seated,one junior staff member was put in charge of the group drinks and meal orders.

but the patron did not get my order correct.

After placing our order for in room dining there was major confusion from room service as they said I have to pay cash.

but having loud, drunk people making a noise in the early hours is not on.

Casino is very busy all day and night so request a room at the other end of the hotel as it plays very loud music!

We rounded up the rest of our group who where scattered around the casino after finishing their meals a playing the games on offer.

Drivers are loud all night making it difficult to have a good night's rest.

The hotel is noisy and the staff loud and unfriendly.

The casino was busy, and unfortunately it was difficult to find a machine to play on, because too many locals are allowed to hog two and three machines to play on (by tilting the chair at the machines).

The lobby and restaurant are extremely loud because of the casino

Queries and questions are answered promptly by Reception staff and a minor request for assistance, while turned down, is accompanied by a thorough explanation of why it can't be done and makes perfect sense.

I requested and iron and more refreshments and it was brought to be in a jiffy.

but don't ever request anything additional.

Teach your staff to get off their behinds and attend to our requests rather that tell us "we don't have".

From requesting an iron and ironing board and no one pitching, to calling reception and the phone ringing forever without answer, to the shocking food served at breakfast (probably yesterday's lunch leftovers), to being sent a broken iron and being told there is no other iron so I had to iron with a leaking iron which made my suit and shirt wet.

but this time around, being allocated a smoking room, I felt I should have been asked if I was a smoker or not.

We then took a chance at the Golden Horse Southern Sun and were gladly welcomed and helped so efficiently

The service and friendliness of the staff was amazing.

Hotel staff offered an outstanding service, form security, room service and the resturant staff.

Excellent service from all the Golden Horse, from the ever receptionist, to the breakfast and dinner waitors, who take and delivers orders efficiently, the kitchen staff as well.

Really enjoyed my stay and the staff was professional all the way.

The lifts are always responsive and there is a casino

when i arrived at the hotel the reception staff gave me a welcoming smile that made me feel welcomed.

Although dinner at the V&V is limited, the staff serve it with such smile that it feels like a 5* meal.

Staff are welcoming and go an extra mile to see to it that as a guest my needs are met.

Southern Sun Pietermaritzburg

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the bed sheets smell of sweat and cigarettes.

the level of service kept us waiting over an hour to check in, get pillows and towels.

also the extra linen for the sleeper couch is not readily available in the room, you have to request this from the front desk.

Why does Stay Easy not have rooms like other Tsogo Hotels where u have 2 double beds in one room.

The air-conditioning unit in the room was stuck on 17 despite it being a freezing cold night in Pietermaritzburg, upon reporting this to the front desk the best they could provide us with was one spare blanket and a noisy air heater which produced more noise than heat, this lead to a very uncomfortable night.

The heating system in the room didnt work and I was cold despite the best efforts of the staff to bring extra blanket and a miniature heater.

beds old discomfort and please try to alternate the restaurants that we are allowed to buy in like changing the other putting the new one thing like that

If a bed is all you want, then you may be happy here.

The bed was not big enough for 2 adults to sleep comfortably in, the TV did not allow me to connect my laptop via HDMI, we had to ask for the cleaner to come up and clean our room

Rooms are cleaned daily and bed linen is extra white.

The staff refused to combine the beds, with an attitude I was told the housekeepers are gone.

My air conditioner was not working and there was no extra blanket in the room.

Fantastic free breakfast is always divine.

The free generous breakfast was also fresh & enjoyable

The staff assisting me during check in were efficient and helpful, breakfast was good.

You need to improve on the healthy variety provided for breakfast and well as the DSTV channels especial when it comes to movie, news and sports channels.

Management was amazing attending to the finer details at breakfast.

as always their breakfast was fresh and nice.

The breakfast is enjoyable and fresh, the croissants are always to die for.

Being a vegan a special breakfast was prepared for me .

The chef and waitering staff at breakfast are also friendly and polite.

It would be nice to get the breakfast certified Halaal then the Muslim guests can partake in this meal.

but very tasty and the head chef would always walk around to check if you are satisfied or require anything that not on the buffet.

I enjoyed their breakfast, they take into account the different cultures.

The breakfast does accomodate vegetarians which is a plus.

And their wifi connection and free breakfast is number one, Nd their staff is so friendly. Yh

Spacious rooms, great staff, good breakfast and a modern colourful interior.

The breakfast spread is enough to give one a great start for the day.

What a lovely Hotel, with its management, they so friendly always helpful, Food is awesome, Lovely hotel with a supportive Staff, I enjoyed the Visit, thanks management, breakfast is nice, Accommodation is cheap, what else you required

Staff very hèlpfull i left before breakfast so they packed my a take away breakfast pack which was really nice .

I had an excellent stay staff was very accommodating, breakfast was perfectly made.My clean was cleaned well i received all required assistance and wifi was fast an effecient like all hotel services.Thank you

the friendly staff responding promptly when calling makes one feels appreciated.

Security is very good and the staff very friendly.

The staff were very friendly and helpful.

The staff are extremely friendly and rooms are maintained well.

The staff are friendly, the enviroment is ckean and very secure.

Friendly, efficient always smiling and obliging.

My stay was great, comfortable bigger bed than previously and staff communicate welll and they were very friendly.

it is an excellent hotel i allways stay there when we come for racing staff are very friendly helpful food is good rooms are clean even when checking out it was very quick it is close and safe to the mall if you want to go shopping or eat out

The staff at this hotel are friendly and will go out of their way to make you feel comfortable and attend immediately to whatever you need.

The staff are so welcoming,friendly, helpful and accommodating.

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