As part of the Golden Horse casino complex, the hotel is definitely aesthetically pleasing with the horse statue fountain in front.

Their rooms are away from the noise which makes one forget that its located in the casino complex.

The hotel is located within the same building complex as the Casino, hence there were a lot of activities to keep us busy.

I was charged an overnight rate (1 adult and 1 7 year old child) R1,800 (I see your website charges R1,300).

The hotel could make an effort to improve on cellphone charging ports as well as location of electrical plugs to accommodate people with back/hip challenge who are unable to bend to the very lowest points for utilizing the electrical plugs.

late check out must be negotiated if ya are card carrying member.

In fact I'm considering cancelling my rewards card and joining Protea card and taking my business there.

We where finally seated,one junior staff member was put in charge of the group drinks and meal orders.

When I got tired of waiting I provided them with an imprint of my own card.

Should consider offering guest full DSTV packages or should be an option when checking in at additional charge.

I really enjoyed the stay I can go there again if I get the chance, the atmosphere was good and the staff was friendly.

The food are tasteful and the service is also good and efficient.

Am in love with the place, classy, stylish and beautiful sight.

I thoroughly enjoyed my stay in this very beautiful well furnished hotel.

Very busy and trendy hotel in this part of the KZN .

Tge resturent vibe was very nice and warm temperature which was very comfortabke considering it was a little cold in the evening when we arrived and encouraged one to stay longer than innitially planned.

Amenities around the hotel are up-to-date, 2G wifi daily just to mention the few.

Suggestion : offer bridal couple complimentary stay when they marry at the golden horse venue, also it would be good for the room of the couple to be decorated e.g rose petals, tea light candles.

Paridise on earth.Welcoming environment from oustside.Refreshing atmosphere.Friendly staff good service, good food.

Beautiful surroundings great amenities, access to casino.

but this has been the best hotel from quality of room, decor, service, cleanliness, design, the best, my family agree.

Great hotel, 

Offers nice and convenient business environment.

the setting and decoration of the breakfast room is lovely.

The Southern Sun PMB-  Sun shines brightly as SS PMB leaves an indelible mark,and raises the bar on service and guest relations. From the friendly efficient staff, to the heartfelt welcome, & welcome drinks that were the thirst quenchers-pool side, to comfortable accom, turndowns too & sumptuous breakfasts (healthy and indulgent !)

My stay at the Golden Horse Casino is always an excellent one.

Very comfortable and pleasant stay in the Golden Horse Casino Southern Sun hotel.

As part of a group of 10 businessmen, I recently stayed at the "Golden Horse Casino Hotel" which is also known as the Southern Sun.

Hotel gives direct access to the Golden Horse Casino.

the cleaning was very poor indeed, toenail clippings in the bath!

Whilst the overall arrival experience in this establishment sets a high bar and expectations for the remainder of your visit, including quickly changing a twin bedded room to a king size bedded room, on my first trip to this hotel, poor service delivery especially in the onsite restaurants which is shared by the adjacent casino and entertainment complex, let down the remainder of the stay.

Turgid service and food of pretty poor quality.

but the signage at the hotel was extremely poor.

The hotel is expensive, and breakfast was poor.

The only restaurant that you can book to your room is the Vigour & Verve which had a limited menu (no seafood), the food was average and the service very poor - had to complain having waited almost an hour from when we sat down.

Received poor service and bad food 

Management made an attempt to rectify this ,However it was too little too late 
Guests are restricted to eat at V & V restaurant and no longer at John Dorys 
Hotel restaurant has a limited menu and few are unavailable due to lack of supplies .

but I didn't feel a lot of disturbance as such.

but I have never heard any irritating sound in the middle of  the night.

however be noisy when visitors leave the casino during the early hours of the morning.

The noise levels at night are extreme - partying people waking up other guests.

If you want peace and quiet this is not the hotel in PMB.

Since there is a casino it is very noisy.

but needs sound proof walls as the music from downstairs could be heard and was soo disturbing for my elderly mum.

the noise level prevented me from sleeping well.

Better measures should be put in place to avoid Hotel guests being disturbed at night.

Incessant noise from slot machines whilst the car park is littered with the wrecks of cars abandoned by those inside with gambling addictions, spending their last cents on the hope of stardom.

too much noise i could not put my head down for a min.

Also noisy plumbing reverberates around the room especially when a neighbouring room is running the shower or bath.

Ground floor rooms and rooms very close to the casino and restaurant can be a little noisy.

Hotel is noisy as hell if you stay at parking lot side.

Rooms are away from the casino so it would not effect you regarding the noise levels.

The hotel is noisy and the staff loud and unfriendly.

As a regular traveler there is nothing more of putting than walking into a hotel room smelling of smoke.Furthermore the hotel operates a casino and patrons leaving in the early hours leaving the venue revving there engines right underneath your window.

The rooms were clean, spacious and well equipped.

The rooms are spotless, the staff is friendly.

the room was tidy,neat and peaceful.the room had everything that i wanted.

I was very surprised when we checked into the rooms, one of the best Tsogo Sun Hotels I have stayed at, the rooms were very clean and everything looked fresh and new.

Commendable Room Cleanliness and a truly caring attitude displayed by all staff with willingness to help all the time. Bravo!

the breakfast is well prepared and and rooms are very clean and neat , will recommend to the friends and family to visit.

The Hotel room was very tidy and the reception is highly welcoming with staff members that are full of sense of Ubuntu.

The hotel room was clean and tidy and really lovely.

The hotel was very good, the check in was smooth and the room was clean and neat.

Rooms are very clean and food is very nice.

?thank your for all workers for the rooms, the room very clean

The checking in process was great, room was clean and breakfast was good.

Comfortable clean room with own air conditioner and mini bar made the stay extra special.

The rooms are clean, breakfast was great.

the rooms are clean and it is positioned good.

The room signs for the doors are old, dirty and disgusting to touch.

stop feeding us rotten food, rotten meat especial the wings.I stay with my family from 21-24 January 2019 and have a few issues with the hotel.1) The first night food was horrible.

The airconditioner air was toxic and made me cough.

Better measures should be put in place to ensure that the No Smoking Policy is adhered to by Hotel Guests and causing other hotel guests discomfort and pain. 2.

I must warn upfront that internet bookings seem not to go through, so it's best to call ahead to confirm that they have your booking otherwise you may be in for a nasty surprise should they be fully booked upon arrival.

Not ideal for someone who is asthmatic as smoke permeates everything.

The night was unbearable with asthma and sinus in a room smelling of cigarette

I will discourage spending a night there unless you can tolerate cigarettes.

Something has to be done, secondary smoking is more dangerous and harmful to non-smokers.

Southern Sun Pietermaritzburg

quietness

smell

poor

creditcard

decor

golden-horse-casino

complex

The rooms are tastefully decorated and the overnight breakfast boasts are just delicious!

Old house, tastefully decorated and have clean rooms.

Tancredi has a lovely warm atmosphere and Ann was incredibly welcoming and hospitable.

From the moment of my arrival I felt so at home, greeted by the most delightful lady, so warm and with a bright, shining smile.

I loved the attention to detail, perfect timing and welcoming vibe!

The room was superbly decorated, clean, and fresh!!

Great ambience, clean, neat and tasty breakfasts prepared by Ann the owner.

on our recent trip to KNZ we did a detour from Durban to visit Maritzburg for the museums, architecture and art gallery, the city is buzzing with commerce and people and our stay at Tancredi provided a welcoming relaxing contrast.

The breakfast was delicious and on time every morning and the environment is lovely and quiet.

The breakfast was wonderful the presentation the China the atmosphere a music everything the lady there was so special I'm coming back

The room was perfect in decor and comfort.

Great environment and very friendly staff.

The atmosphere is friendly and relaxed and one feels safe and at ease.

A friendly home from home and welcoming atmosphere.

Rooms were neat and staff were really friendly and helpful!

The receptionist was very friendly and helpful.

The host was very friendly, it was nice and clean, with a nice breakfast.

Nicely located, clean, friendly and safe stay in Pietermaritzburg.

The B&B is spacious and the people are all so friendly.

Great and friendly service, thank you Ann.We were quite exhausted when we arrived and we were well looked after.Thank you for the great breakfast.We will definitely return if we are in Pietermaritzburg again and recommend to others.

Breakfast was always excellent and Anne always smiling and friendly, thank you for an amazing stay.

From the friendly response to my reservation through a smiling cheerful personal greeting on arrival to help reversing on departure, thehostess Ann and her deputy Gayle were outstanding in making us feel at home.

Ann was an exceptionally friendly and accommodating host.

Friendly, clean and comfortable with a great breakfast. Thanks!

Ann was very Friendly and generous with breakfast servings.

and a friendly, supportive and always available hostess.

Hope you can find the time to do the updates, this place could be a jewel.

The floors in the rooms just need a bit of renovations.

A very old building which is aging and requires renovations.

Refurbishment is underway and will only serve to make this place better.

All amenities available in the room and clean bathroom

From the welcome, to the complimentary tipple, neat, clean & tidy rooms and of course the scrumptious breakfast “jar”, it’s just like home from home.

Room was very clean and had everything I needed.

We were warmly welcomed, the breakfasts were delicious and our room was spotless.

The rooms were clean and the reception was nice.

My room had clean sheets and everything work, yes including the aircon.

Room was clean and fresh with everything you may need available.

My stay at Tancredi was just perfect: From the warm welcome from Ann to the beautifully individually decorated and clean rooms.

Neat and tidy room makes this place a jewel in a changing Pietermaritzburg.

Very pleasant stay, nice and quiet, Ann was very friendly and knew where to find a good curry, room was very clean and neat, i had a very pleasant experience there, highly recommend to any travellers, whether for business or personal

Lovely clean room and bathroom, delicious breakfast and in a very convenient location.

Location is very central, room was clean, light and modern.

Lovely big clean rooms, with an amazing private patio overlooking swimming pool and trees.

but mostly for treating us with dignity in a Province away from home.

Sne our young lady who looked after us was very helpful and she also made the breakfast which was on time and good!

Staff welcomed me at the car and all paperwork ready.

The breakfast was delicious, the room large and comfortable and Anne was the perfect host.

Tancredi is a great place, situated close tp restaurants, offers fantastic English breakfast  (Almost as if Ann, the owner was stuffing us for the longs days ahead) She accommodated us at the last minute, took great care of us like her own kids (we were there for a wedding party after all).

The owner of the guest house is very nice and courteous.

Thanks to Anne and her team for what could've been just another overnight

And curtains were all in need of a wash .

Tancredi B&B

renovation

window

staff

friendly

The room facilities were not in the greatest working condition either and to be told by the service desk that they also don’t know how to work the air-con in the room

There a a small heater in the room, not sure why as it did not heat the room.

The room was damp and the aircon was
Not working.

The air-conditioning unit in the room was stuck on 17 despite it being a freezing cold night in Pietermaritzburg, upon reporting this to the front desk the best they could provide us with was one spare blanket and a noisy air heater which produced more noise than heat, this lead to a very uncomfortable night.

The heating system in the room didnt work and I was cold despite the best efforts of the staff to bring extra blanket and a miniature heater.

The aircon was noisy and not cooling well.

My air conditioner was not working and there was no extra blanket in the room.

Fantastic free breakfast is always divine.

The free generous breakfast was also fresh & enjoyable

The staff assisting me during check in were efficient and helpful, breakfast was good.

You need to improve on the healthy variety provided for breakfast and well as the DSTV channels especial when it comes to movie, news and sports channels.

Management was amazing attending to the finer details at breakfast.

as always their breakfast was fresh and nice.

The breakfast is enjoyable and fresh, the croissants are always to die for.

Being a vegan a special breakfast was prepared for me .

The chef and waitering staff at breakfast are also friendly and polite.

It would be nice to get the breakfast certified Halaal then the Muslim guests can partake in this meal.

but very tasty and the head chef would always walk around to check if you are satisfied or require anything that not on the buffet.

I enjoyed their breakfast, they take into account the different cultures.

The breakfast does accomodate vegetarians which is a plus.

And their wifi connection and free breakfast is number one, Nd their staff is so friendly. Yh

Spacious rooms, great staff, good breakfast and a modern colourful interior.

The breakfast spread is enough to give one a great start for the day.

What a lovely Hotel, with its management, they so friendly always helpful, Food is awesome, Lovely hotel with a supportive Staff, I enjoyed the Visit, thanks management, breakfast is nice, Accommodation is cheap, what else you required

Staff very hèlpfull i left before breakfast so they packed my a take away breakfast pack which was really nice .

I had an excellent stay staff was very accommodating, breakfast was perfectly made.My clean was cleaned well i received all required assistance and wifi was fast an effecient like all hotel services.Thank you

the friendly staff responding promptly when calling makes one feels appreciated.

Security is very good and the staff very friendly.

The staff were very friendly and helpful.

The staff are extremely friendly and rooms are maintained well.

The staff are friendly, the enviroment is ckean and very secure.

Friendly, efficient always smiling and obliging.

My stay was great, comfortable bigger bed than previously and staff communicate welll and they were very friendly.

it is an excellent hotel i allways stay there when we come for racing staff are very friendly helpful food is good rooms are clean even when checking out it was very quick it is close and safe to the mall if you want to go shopping or eat out

The staff at this hotel are friendly and will go out of their way to make you feel comfortable and attend immediately to whatever you need.

The staff are so welcoming,friendly, helpful and accommodating.

Friendly staff welcome you on arrival and the check in was quick and seamless.

They give good service and have very friendly staff.

Would recommend Stayeasy Pietermaritzburg, relaxed atmosphere and  friendly 
  staff very helpful and rooms comfortable.

also the extra linen for the sleeper couch is not readily available in the room, you have to request this from the front desk.

the only con is the breakfast needs to be catered for people who dont eat pork and beef however you can request something

but was never asked if I  mind to sleep in the smoking area.

She called the Hotel several times and asked if the child was in the room and alright.

Not user friendly, Not ready - rooms, did not cater for my needs, Toilet was broken, Invoicing was an issue, staff not competent enough, Special requests not met, Information was not captured, rewards not captured

When we requested assistance, we were told they don’t have any remotes to change the temperature.

but was not fixed for the whole week, i had to walk to the reception to request an iron and it was not brought to my room and i had to wear an alternative clothes.

On this occasion I requested that I be moved to another room which they did.

Reception was unfriendly and unprofessional, from check in, during the stay, and check out.Asked for a late checkout (midday) the night before, was asked to call (rudely) in the morning.

After i paid i asked her why is she taking my credit card details down as i am worried because i was once credit card scammed.

However, the too rooms were not As we had requested during the booking,

The rooms are clean with comfortable beds.

great treatment was received the rooms were clean the place was welcoming and the food very fulfilling i am most def coming break when i need a break from the kids and would highly recommend the place to anyone

It's close to the mall, the rooms are clean and neat, and the breakfasts are my favorite!

Staff was friendly, rooms were clean, overall good stay,

Friendly Staff, Clean Rooms, Rooms are serviced on public holidays Breakfast is fantastic and you can invite a guest for breakfast at R110 (Increased from R75 the previous year) R110 for the extra breakfast is rather expensive and if you need to invite more than one guests, then this is too expensive.

The breakfast was decent, room was clean and comfy.

the service is out of this world, its a home away from home I would recommend this hotel to anyone because of the hospitality and professionalism ,the stuff is well trained and the rooms are very clean

Room was clean and modern and breakfast excellent.

Friendly service, good breakfast and clean rooms.

The rooms are very clean the hotel utilize the local resturances for dinner at your choice untilke to eat onething everyday here you have a choice of your variety.

Service I received during check in and out was great, breakfast was good, Service received during breakfast was great and my room was clean bed was comfortable.

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