Overall, our room felt dark, uncomfortable and unhygienic.

The primary reason is that the rooms (carpeting) are a bit ‘tired’ and the hallways are dark, drab and hot.

My only complaint was that the room we had did not have one decent light fixture you could read by and overall the room was dark.

Our room and bathroom were TINY, dark and faced an adjacent building.

Also, the bedroom area (which is a little small because of the wasted space in the narrow walkway) is extremely dark, which makes doing any reading or using the laptop close to impossible in the room.

The hallways to get to the rooms are dark and dramatic, with an old style and slightly musty smell, and the room carried out this feel,

Initially, the corridors seemed dark and outdated

Due to the curtain situation, the room always appeared dark, even with all the lights on.

Just rooms are rather dark and rich red colour and maybe too much of variuos decorations.

However the rooms were very small and dark and our bed was awful.

Then there are interminable corridors - over-decorated in dark colours as well - sometimes with stairs that you have to climb to get to your little room.

it was a dark suit no outside windows . .

Rooms are old school traditional dark ambience, you'll always need the lights on.

However, the rooms are dark due to small windows which seems to be common in older hotels.

The corridors inside the hotel are a little dark and dated

however the rooms are dark and carpets in corridors appear worn out and dusty.

The workout room is a bit bizarre tho - almost feels like a hotel room turned workout facility with dark drapes and wallpaper.

The room we had was dark and small, we couldn’t open the window, and the room servicing was abysmal.

The entire staff team at front desk, breakfast room, and concierge was very helpful and friendly.

Staff was very very friendly and helpful.

Very attentive; professional and friendly.

The service from every single employee we encountered as very friendly and professional.

The staff at the International were all very professional, friendly and attentive.

Staff was very attentive, friendly and professional.

The breakfast staff are really helpful, friendly and do an excellent job (notably Marika, Margot, Maxime and Emca) You must absolutely ensure to have an omelette by Sher in the breakfast room.

Reception staffs are friendly and helpful.

They were unbelievably friendly, courteous & gracious.

Front desk & concierge staff were very friendly, helpful and attentive.

Staff was very friendly and helpful, we did not encounter any challenges at all.

The staff were extremely attentive and friendly.

The service was just representative of the hotel: local, friendly and professional.

Staff was very friendly and would assist with extra water, coffee refills, and more.

All the staff were very friendly and we felt extremely welcome.

I would not rush back at the price they charge.

Breakfast price at 38 euro and a coffee at 10 euro is extraordinarily expensive, compared to outside cafes….breakfasts from 10 euro-coffee, scrambled eggs, juice, croissant and coffee, or coffee for 2.40 euro.

We eventually had to walk up to the welcome booth to ask to pay.

This would have taken seconds and cost nothing to the hotel.

Awful check in by indifferent receptionist, first room ghastly, second and more expensive room (c €800 per night) not much better.

Definately it is not worth 500Euro/night that we paid.

though a bit expensive for what it is (though I'm guessing it was because we were there towards the end of high season).

I paid up anyway as there was no offer or apology.

I've stayed at Intercontinentals all over the world and I'm sorry to say that Bordeaux does not rate to the high standards that the others do.

but the cocktails are overpriced for what you get - they aren't 'special' enough to warrant the price.

We paid 540 Euro for 2 pax and end up their "2 Chateau" is actually 1 shop that sells many wine + 1 chateau which serves us 3 different type of poor red wine.

These 2 nights were still the most expensive of any on our 17 night vacation?

parking (with valet) had a cost of 30 euros per day.

Concierge services are médiocre, unefficient and overpriced !

Breakfast was too expensive at the "discount" rate of £28pp!

Definitely not worth the price and wish we had known this before deciding to purchase a rate that included breakfast.

but expensive and the food in the bar is not up to the price.

The bellboy brought our luggage to our room and suggested luggage racks to hold our suitcases off the floor in the tiny room that the front desk assured us had a corner view partially overlooking the street (it did not and faced a building a few feet away).

I was already expecting small rooms due to being an old and historical building in center of Bordeaux,

I think having one slightly larger-feeling room instead of two tiny ones would have worked better.

The housekeeping team overall was positive - rooms were small

We got a very small room that didn’t live up to the price.

The rooms are often tiny and impractical and made to seem even smaller by the dark and heavy decor.

The rooms were so small I couldn't leave one open suitcase  let alone two.

For instance: there were no tissues in room, no directions for use of coffee pot, the shower leaked all over slippery marble bath floor, only one bottle of complimentary water( plus small bottle of water from mini bar =$10), it’s difficult to find working outlet to plug in chargers and converter ( from U-S) and our tiny room was so  jammed full of furniture it was difficult to maneuver around.

Rooms are small even by European standards.

I can see if you stay other than suite, the room could be small.

but beware they may offer you tiny room first!

The small room can be a little too small if you have too many luggage,

The double room we had was ok.  A bit small for comfort,

The rooms are a bit small, poorly lit, and a bit dated

I have to mention breakfast - every morning across from the opera, served by the delightful and attentive Catherine and Anastasia.

It all started well, with very attentive service from porters and front desk.

She was so nice and efficient and did such an exceptional job.

The bellboy said he would send his colleague with the racks.

Top hotel, comfortable and quiet room, staff throughout are pleasant and helpful.

Awful 
Only positive is location good and staff lovely

First impressions are staff everywhere compared to other Hotels we have stayed.

We were greeted by Chloé on the ground floor.

The staff is very nice, and the breakfast too.

We would certainly return as the hotel was beautiful and the front desk staff were fantastic.

Really nice teams in guest relation and concierge !

InterContinental Bordeaux - Le Grand Hotel, an IHG Hotel

dark

small room

price

Valet parking

Free High Speed Internet (WiFi)

Pool

We booked two rooms and we ended up with a very small room (with an even smaller bathroom) up 2 flights of stairs (no lift).

Half the hotel has a lift and 1/2 is a staircase (not handicap accessible) due to check in and no preferences, we stayed were there was no lifts.

The elevator had to be the slowest lift ever invented.

Unfortunaty the elevator was not yet functiojning and that was uncomfortable since we both are handicapped with walking stairs.

We now know why as access is tight up the stairs and there is no lift to where our room was across the courtyard.

There was a lot of noise (some days from 9am until after 7pm at times) as they were working on the lift which was right outside our room.

We were told later that it was actually the elevator sounding an alarm.

However no information on  how anything works, safe never worked atter staff tired several times, Recommend you be able to climb stairs as the elevator, while modern had to fit UNESCO or some regs and it really not very usable.

The lift also is more like a trolley, on leaving we were trying to summon it whilst downstairs a Chinese couple were trying the same thing resulting a game of push me pull you until we gave up and carried everything downstairs.

The elevator is only used if needed by asking the front desk person to accompany you.

Although the elevator is small it does hold two to three people.

There is an elevator to go up to the bedrooms

but, they DO have an elevator in the front building that can be requested.

Its three floors up and the lift is slow, so we all got some good exercise.

The lift broke down on the first day so we had to walk up 3 flights of stairs for the duration of our visit.

The "elevator" was a cultural experience in itself, some of the elevators in Europe are something else, we are spoiled here.

There are some that do not have an elevator so  be ware if you need one.

Staff were very friendly and could not do enough for us.

Le BHB is a charming, warm and friendly boutique hotel.

Customized wine tasting by a knowledgeable and friendly Sommelier and we could do this whilst the little ones were running around.

The staff was very friendly and super helpful.

The staff were very friendly and went out of their way to make our stay enjoyable.

A must stay if you're looking for a clean, fabulous and friendly place to stay in Bordeaux!

They are very friendly, helpful and very attentive to the guests needs.

The concierge, the front desk and all staff are friendly, attentive and pleasure to be around.

Just really great and friendly service and the location is perfect.

I would recommend a little side trip to St. Emilion and Bordeaux is of course a wonderful city, great architecture, nice old town and friendly people.

All the staff very friendly and helpful, especially Eugenie & Felix.

Nice place , well positioned , charming rooms , the hotel it’s really nice , the rooms are in a contemporary style , the breakfast is very good , all the staff is very friendly and helpful
I will certainly be back when I go to Bordeaux

Great welcome by the team, always willing to help and very friendly.

The rooms are gorgeous and well appointed and the staff is friendly and very focused on caring for your every need.

Finally, very friendly and helpful staff.

Location couldn't be better, and the staff were all incredibly friendly and helpful.

We were happily surprised with a room that had a tiny balcony with a table and chairs.

Only negative was the room was tiny, making it difficult to move around with two people's luggage.

The room is tiny with the open glass shower in front of the bed.

That said, staff were able to move us the next day to a room that had a small,

Our room was small / cosy - the bath was an excitement for the children with its blasting water - we slept well!

However, given the price paid, the room really was very small and relatively standard.

We booked a bit late for high season and were only able to get a small room ("Double Room Elegance") and boy was it small.

We had first a very tiny room with external jacuzzi, we changed with one with internal jacuzzi near the bar.

Started with a too small room and got a good, larger one for extra 25 euros.

Although our room was small we had a terrace with a jacuzzi and it was very well appointed.

The room was Tiny, even by European standards -- by far the smallest (and yet the most expensive) room among the 5 four-star hotels we stayed in on this trip to France.

however, the size of the standard room is particularly small for the price.

The staff has a good energy and very helpful.

the staff are VERY concerned about your well-being.

The staff was very helpful and almost always responsive.

The staff worked really hard to be helpful.

The staff is AMAZING, and the rooms are spacious and romantic.

We were made to feel really welcome in this hotel and staff could not do enough to ensure we had a great stay.

Every staff member was happy, polite, helpful and knowledgable.

Beautiful boutique hotel with warm, welcoming staff who were very caring and attentive to making our stay completely enjoyable.

The staff are very welcoming and attentive.

The concierge team went above and beyond expectations to make sure we were enjoying our stay and troubleshooting any issues that we had weather it was about the hotel or even something unrelated like rental car issues. 10/10!

The staff was so helpful during our stay, it was exceotional.!

The staff is excellent (speak english) and willing to help in any way.

Not a 5 star hotel , more 4 star , some of the staff are good and excellent , others have there own agenda .

Le Boutique Hotel & Spa

elevator

Paid public parking nearby

Hot tub

Both room and hallway were dark, could use more overhead lights.

Only window looked out on neighbouring room window, so quite dark.

When first approaching this gem late at night, in a small, dark road, my wife and I were not so sure we made a good choice.

Being lower down there was less natural light and so the room was a little dark during the day.

We booked a superior room and it was very small and dark.

The rooms were dark and insufficiently lighted.

We asked to change room as we found the first floor quite dark and it was no problem to the team who were able to help.

The room is painted in dark grays, has minimal lighting, and looks out on an air shaft.

While all the front desk people were friendly, the real jewel in your hotel is Alexander!

Perfect service… perfect location…large and comfortable room…and a really nice young man at the reception, who was competent an very friendly. There is nothing, which could  be better… thank you very much;-)

Staff were extremely friendly, breakfast was excellent, and rooms very comfortable and clean.

Friendly and helpful staff at this hotel   Good breakfast served for a reasonable price.

Top location, very friendly, size of the single room very well used.

The Hotel is excellent value for money, in a lovely area and great friendly and very helpful staff.

Location, friendly and attentive, super quiet and so historic.

Hotel de Tourny was in a fantastic location, with very friendly staff.

Staff was exceedingly friendly, helpful, and all spoke English well.

Very friendly reception with a little salon to hang out.

All staff were very professional and friendly.

The staff at the hotel were friendly, welcoming, and very helpful.

Staff was very friendly generally and helpful when Air France cancelled my flight out of Bordeaux.

The room was very nice and quiet; just the available space for clothes is a bit poor
The hospitality at the reception was excellent and very friendly
The service concerning taxi and/or restaurant tips was also very good

well-run boutique hotel in a quiet yet attractive location in the city center; very friendly, committed and helpful staff and service; good breakfast;
tram station, bars, restaurants, shopping facilities, arcades near-by; ideal for exploring famous places and sights, many of them within walking distance

Staff very friendly and helpful
Nice continental breakfast
Good discount on an underground car park, minutes from the hotel
Nice bathroom with a very good shower and plenty of space for toiletories

Nothing to say about the tiny room because we didn’t stay long.

My only surprise was the very small rooms.

but our room was tiny--they provide robes and a bottle of water.

but we found the standard room quite small - unfortunately the luxury rooms were all booked out.

Emma and the rest of the front desk staff were very pleasant and helpful.

Location was great and staff was very helpful and attentive.

The reception staff was always helpful, pleasant and available.They assisted us when our reservation at a restaurant was canceled and got us in to another one on a Monday night when many restaurants are closed.

All the staff was warm and welcoming and helpful.

and genuinely interested in making our stay the best experience.

Personnel extremely nice and helpful and the location was excellent

The hotel has very good reception staff,.

After a long trip and delays getting in, the staff at the hotel really turned my mood around.

Very helpful personal, convenient  transport connections, delicious not expensive boulangary "Paul" near by

Downsides were, not very convenient if you are travelling by car - need to drop luggage and block the street, then park car in very tight public car park which is not exactly next door.

My single room was well-apponted, yet a bit tight and caused me to hesitate in awarding the 5 star rating.

however that there are no eggs offered at Breakfast and that single room is a bit of a tight room .

Car Parking locally is tight , beware of local car parks if you have a larger than average car.

Hotel de Tourny - Boutique Hotel Bordeaux Centre

tight space

Breakfast available

The most important feature is its staff - accommodating, knowledgeable and friendly.

Wonderful hotel, friendly, helpful staff, lovely rooms and decor: we had a perfect weekend here with our daughter and her partner.

Hôtel réception staff were welcoming and friendly.

Beautiful stylish decor, check in staff and restaurant staff are all very friendly, helpful and speak great English.

Bar, dining room and overall ambiance somewhat lacking in style and character--but helped by attentive friendly service.

Very much recommended for couples , the staff are always so friendly and helpful , nothing is too much trouble and they remember the guest which considering they must see so many people is a credit to them .

Super friendly reception staff with beautiful lobby and lounge areas.

We stayed for two days for our visit before heading out for Dordogne region , it was clean, comfortable room , fine food restaurant and specially very helpful and friendly staff,  walking distance to old Town !

The staff were extremely friendly and while the hotel is slightly out of the central area of the city, it is only a short walk or uber ride and the size of the rooms more than compensates for this distance.

Staff as always are friendly, helpful and go out of their way to assist.

The personnel is super friendly and helpful and everything works without any hassle.

The staff are friendly ,helpful and professional.

Every member of staff we dealt with was exceptionally helpful and friendly and the concierge gave us some great recommendations of things to see and do, all of which lived up to his recommendations.

Nov, 26, 2023

Nov, 20, 2023

Nov, 22, 2023

Nov, 19, 2023

Dec, 19, 2023

Dec, 13, 2023

Dec, 13, 2023

Dec, 10, 2023

Dec, 20, 2023

Dec, 13, 2023

Nov, 17, 2023

Oct, 27, 2023

Nov, 4, 2023

Nov, 1, 2023

Oct, 26, 2022

Oct, 21, 2022

Nov, 21, 2023

Nov, 10, 2023

Dec, 11, 2023

Nov, 21, 2023