There was some pipe or duct near the room or the elevators that created that noise.

Your amenities or refrigerator is not having cooling function at all,I have to call to get an ice with glass which is took an hour before it come to me to the room. 3.

Aircondition temperature does not appear to be tied to the temperature control in the room or the gym.

One delta during our last stay when the AC was not working.

- room is cold even after the room air conditioner is turn "off".

but the AC is rather hot at night and the fan makes a little bit sounds.

One suggestion is that they need to consistently maintain the water circulation in the pool, especially in kids pool.

The Novotel Pekanbaru is near these landmarks: Mall Ska Pekanbaru, An-Nur Grand Mosque, Naga Line, Mall Ciputra Seraya, Transmart Carrefour, Alam Mayang, HS Soeman Library, Tri Dharma Dewi Sakti Temple, Kodim Market, Senapelan Plaza, Boombara Waterpark, Trans Metro Pekanbaru, Pekanbaru Great Mosque, Ar-Rahman Mosque, Star City Square, Metropolitan City, Al-Falah Darul Muttaqin Mosque, Pecinan, Kasang Kulim Zoo, Sungai Juling Market, Living World Pekanbaru, Asia Farm Hayday, Delta Spa & Health Club Pekanbaru, Pasar Bawah, Mal Pekanbaru, The Premier Lounge, Rotan Riau, Sense Spa & Reflexology, Holiday 88, Score!

I heard that some famous artists will stay here every time they come to my city.

In the center of town so easily access to the city.

The city view from my room is quite nice.

a city known for business, mining and kopi.. Novotel stakes a claim for discerning business person, couples, families and over nighters.

About hotel location is in the center of the city and also have mall+cinema beside this hotel.

Staff are extremely courteous and friendly.

Also Mr Andre reseve me with friendly and the explanation given really helped me

Staff were all very helpful and friendly.

The staff all are friendly and helpful .special bartender - Bayu & his friend ( forgot his name ).Hotel facilities are great & no complain, for sure will came back again

Staffs are courteous and friendly and it has quite an array of breakfast buffet.

Before even getting our room I felt so welcome, particularly from the friendly & attentive service provided by FO & FB especially Riski, so kind and helpful.

Probably the Best hotel stay in Pekanbaru.The room is clean,the facilities is clean and the staff is Super friendly and never failed to greet everyone that cross path .The restaurant also wonderful.Will definitely return to Novotel pekanbaru everytime we visit pekanbaru.

The food was very tasty and the staff super friendly and attentive.

I Wwas stay in here  and in my humble opinion : Very good money value, super friendly staff , room spacious and clean.. wifi not really fast

During i stay here, i meet any staff : Mr andre, Mrs. Okta, they're so friendly, give us excellent service.

Very friendly staff, especially Ms. Tika, whom is always helping for bookings and others.

The hotel staff were friendly and attend to our needs with a smile.

Friendly service from staff to security makes us feel welcome here.

thanks for warming welcome at novotel hotel pekanbaru, all of staff very friendly and helpful.

We stayed for 3 nights.. the check in was very fast, the room was clean.. i love the smell in elevators.. like candies..

i love the breakfast, the kids love the pool n my mom love the spa.. people were nice and friendly with load of smiles..

my kid accidentally called the hotel ‘NovoLand’

The hotel is next to a very large mall which is upscale by local standards.

I love it that the hotel in right next to the Mall, making grocery shopping, dining, pharmacy runs and general shopping so easy.

Short 5-minute walk to the  mall Restaurant serves a variety at breakfast and is pretty good all around.

The hotel is located just next to a shopping mall which has many eateries, a supermarket and numerous shops all of them delightful.

The hotel is located next to a mall in Pekanbaru with hypermart and lots of cafés & restaurants around.

The location is good next to a shopping mall and plenty of small local restaurants around the hotel.

The hotel is located besides Mall Ciputra and it’s also few minutes to Hangout Bar and Sushi Tei restaurant.

Novotel Pekanbaru is too, it is clean, convenient, and well located next to a couple of shopping malls.

The hotel is connected to a shopping mall (a plus in light of the heat and humidity).

The hotel is located beside 2 shopping malls.

Location was good, near a mall with coffee shops & a cinema.

This hotel is next to Ciputra Mall shopping center.

The location of this hotel is the best selling point; its close to two malls.

This hotel so very cozy and near ciputra mall and also many food around this hotel.

Hotel is conveniently located beside Ciputra Mall (lots of shopping, food, cinema, games centre etc) and Sadira mall (nothing much except games centre, trampoline and ice-skating rink, salon etc).

The strategic location, next to Mall Ciputra Pekanbaru.

but the hotel staff has no courage to call him.

I’ve complained so many times with so many ways, from complained directly to hotel and then by email and by phone to accor customer care.

The wifi is horribly slow and the login system they use simply does not work with Apple iPhones, which caused me a great deal of inconvenience.

I have to call the receptionist for 3 times.

* you can hear the street noise if your room is facing the street (like mine) or the call of prayer in the morning.

Bell boys never answered a call during check out at noon, to bring the luggage down from the 10th floor,

There's only one sandals and toiletries in the room for 2 people,we have to call to add more.

Such a poor program and service from Accor group!

Stupid staff, not friendly, no upgrade for platinum member, no welcome drink, no welcome letter, no porter service ( common in indonesia), and poor cleaning.

One staff finally attended my boyfriend looking aloof and after some poor conversation (I think he can't really speak english) he appointed us to a table (we chose to sit outside).

I asked someone from the staff to come to the room and he confirmed the noise and said that it was that way.

Often times breakfast buffet items ran out and were not replenished, and only about half of the time was I asked if I wanted tea or coffee.

But in the middle of my breakfast, my brother who asked for a new key to the front desk called me and said that our room cant be extended.

Was asked to wait at the restaurant at the 3rd floor until the room was ready, to the surprise found the same girl walking up to me after 30min and giving me my room card and check-in details.

I asked for new towel and yet those new towels still have stains despite its fresh scent.

I asked for a baguette and she definitely doesn't know any type of bread cause she looked totally confused and I had to literally explain how baguette looks etc.

Pekanbaru, White Wolf Muaythai Pekanbaru, Arena Pool n' Cafe, Frangipani Bali Rumah Lulur & SPA, Homework, Executive Club Lounge, Royal Garden Family Spa & Reflexology, Taman Sari Royal Heritage Spa Pekanbaru, Taman Wisata Rindi Sempadan, An Nur Great Mosque, Kelok Sembilan and Taman Hutan Raya Sultan Syarif Hasyim

I enjoyed a superb in-house massage and I found all of the staff to be very polite and welcoming.

It also has a nice spa and moderate sized swimming pool .

The hotel is equipped with Swimming Pool, Spa, Gym, Restaurant & Bistro Pub.

The swimming pool, sauna, and the fitness area are available in this hotel.

Have free sauna that quite big (can have more than 10 people).

My wife love the sauna & my kids love the pool.. Reccomended hotel in pekanbaru.

They do have swimming pool and also gym with sauna .

To be honest, what impressed me most is the staff.

Staff and front desk were very nice and extremely helpfull, espcially Mr.Andre and Mrs.Tika.

hospitable, accommodating, kind, polite, and most of all excellent and Best for what they are.

Staff were passive & unable to solve wifi issue, room was clean and comfortable and had full facilities as usual.

Thank you to Dede who is always ready to help and Ratna who has a lovely smile.

Staff were courteous and helpful, room was clean and comfortable and had full facilities as usual.

Check-in and checkout process is fast and the FO team was great.

Many times is see the staff is gathering on the corner, busy with themself.

And also all the hotel staff who had showed their best & friendliness during my stayed on 10-12Apr19 and always ready to listen and solve their Guest query timely.

100% of the staff I dealt with in my three weeks were just so helpful, cheerful and accommodating.

Clean, pleasant, large rooms with attentive polite staff.

Novotel Pekanbaru

phone

poor

request

mall

city

the carpet on the corridor is disgusting.

the sign on bath room near lobby is like children sign DIY, either they have construction going or else i can heard loud bang and no sign of HSE or precautions fo guest as  international hotel does

- my room is like have thin wall i’m stay in 6th floor, I can hear noise of children nagging and crying either across the room or beside my room is quite stressful, the carpet is also quite damp i believe they need to change or either clean it well to restored the original color and odor!

In general the hotel is great, the hotel location very  because it located in the middle city of Pekanbaru and also its close to SKA Mall.

Excellent experience overall - very quiet despite being in a busy area of Pekanbaru city and provides an above average breakfast.

The Swiss-Belinn SKA Pekanbaru is near these landmarks: Mall Ska Pekanbaru, An-Nur Grand Mosque, Naga Line, Mall Ciputra Seraya, Transmart Carrefour, Alam Mayang, HS Soeman Library, Tri Dharma Dewi Sakti Temple, Kodim Market, Senapelan Plaza, Boombara Waterpark, Trans Metro Pekanbaru, Pekanbaru Great Mosque, Ar-Rahman Mosque, Star City Square, Metropolitan City, Al-Falah Darul Muttaqin Mosque, Pecinan, Kasang Kulim Zoo, Sungai Juling Market, Living World Pekanbaru, Asia Farm Hayday, Delta Spa & Health Club Pekanbaru, Pasar Bawah, Mal Pekanbaru, The Premier Lounge, Rotan Riau, Sense Spa & Reflexology, Holiday 88, Score!

Stayed here for the first time with a colleague and was surprised to find such nice (almost) boutique hotel in such a small city.

The location is quite strategies in city center (intersection main road and Sumatra main road).

A good hotel nearby SKA mall & convention center at Pekanbaru city.

Room spacy for couple, housekeeping need extra attention for bathroom cleanlines,adorable swimming pool at rooftoop, you can have view for part of pekanbaru city, for family trip its recommended.

Best view of swimming pool view city pekanbaru the location at roof top.

I have travelled for work to many cities in Indonesia and the quality of the room was great when compared to many of the like starred hotels I have stayed in over the years.

This mall had many branded store and it's really make me feel like I'm in Jakarta or the other Big City.

And city view from the rooftop pool is dreamy 😍

There is a rooftop pool with great views of the city.

Clean and comfortable room, good wifi, great location next to the mall, the swimming pool is on the rooftop where you can enjoy the city view, the staff was really friendly and the food was great.

This is a very nice, clean & modern hotel in the city, next to a shopping mall.

All in I would recommend this hotel as the best place to stay when in the City.

This Swissbel is part of a superblock consisting of , hotel and a humongous shopping center in the heart of Sumatera second largest city, Pekanbaru.

Roof top swimming pool is stunning, and has great city view especially in the evening.

but I guess that's not entirely fault of the hotel..

Due to design fault during construction of this property, the flooring in shower is so badly laid out that water does not flow towards the drain and as a result, water remains logged as much as all night or till room is next done up by housekeeping.

But maybe this is not Swiss Belinn fault.

check in time was a bit long and they accidentally kept my credit card with them (i also forget to check on this and partly my fault too).

The waiter name is Risci….. he’s very helpful and friendly.

Good environment - clean and comfort
Good service -  All staffs are very friendly.

this is my second visit in swiss bell

Swiss bell hotel with no smoking room 10th floor very beautiful views, close to the airport, nice bedrooms, bathrooms, friendly staff (specialy for abang thamrin nan tamvan setek), great breakfast

Staff are extremely friendly and helpful.

From start till last day of stay, all staff are friendly, accommodating to your needs.

A friendly & helpful staff who ready to assist the guests

service is satisfactory, staff is very friendly, clean rooms, good food (tambuah ciek), overall i love this place.

Great hotel beside Mall SKA 
Nice service from their friendly staff, comfortable room, awesome swimming pool at the rooftop
And they had Little Morocco for Breakfasting tho, must try if you stay in Pekanbaru
And I'll be back to stay in this hotel as soon as possible

My second time have stayed here
Nice breakfast and comfortable resto
They still give me excellent service with their friendly staff
Strategic hotel beside SKA Mall, with The Biggest Convention Center at Sumatera

what a awesome hotel in Pekanbaru
near SKA Mall, in strategic location
they have very friendly staff and nice Pool at roof top
breakfast was very nice with lot of variety food
they had shuttle car to airport

The receptionist were very friendly and helpful.

Check in and check out process friendly staff with best smile and good communicaton skill.

I was staying for another business trip, the staffs are friendly, the room is nice with complete amenities and very nice view.

but the staff handle it fast and friendly .

I think all swiss-belhotel have very friendly staff 😄😍
Big room with free wifi, swimming pool, non smoking room, hair dryer,  daily newspaper,  great mini fitness center
And, they have ska co ex convention
Well ya very great stay! !

Mostly all of the staff are very friendly, I've know this hotel from my friend
And I'd love the pool!!

Good location and great service plus friendly and helpful staff made this hotel a great deal in Pekanbaru.

All staffs are friendly, from the door man, receptionist, room service, pool attendance, BaReLo staffs .

Room is clean and nice, staff is friendly, what miss is bath mat

The waiters in the breakfast room was really friendly and paying attention to each of visitors. Nice

the room is enough for small family with a kid under 5 years old.

The TV channels are all in Bahasa Indonesian, so no cartoons for the kids.

The hotel's in SKA mall area so its walking distance to go to the mall an the other mall across (LW mall).

The room is spacious for the price, complete with safe, complimentary water, usual amenities and complimentary toiletries  
The location is very good, walking distance to shopping malls, you are in the heart of the shopping action.

Swiss Belinn Ska has excellent points as below :
Good location -  near a lot of most favorite mall in Pekanbaru, like Mall SKa, Living Mall, etc.

You’ll find anything you’d need in those shopping malls.

The best thing is, this hotel is beside the biggest shopping mall in town and just across the street with a new shopping mall.

the most convenience one is that the hotel near to the mall just next to it.

Positive side was it and very quick and easy access to two shopping malls, one on each side of the freeway right opposite.

Location is great, which is surrounded by 3 shopping malls nearby.

The hotel strategically located near to shopping mall which consist all you need from cloths, foods, shoe, beg and etc.

Actually the location is very strategic cross over  mall and only 5 minute away of living world mall and informa.

A very convenient hotel next to the mall that houses many international brands.

This hotel located in prime area where surounded by many shopping mall and just adjen ent with spacious MICE hall.

Well located beside mall ska and easy to travel to different places.

The hotel is directly opposite SKA mall and there is a hypermart in the mall which is extremely convenient.

I had a convinience stay at this hotel during my bussiness trip opening store at SKA mall, good variant on breakfast options and a stone throw to the hippest place SKA mall anything you need in urgent you can grapnit as soon as possible, clean and comfort bed after a full day activity

Pekanbaru, White Wolf Muaythai Pekanbaru, Arena Pool n' Cafe, Frangipani Bali Rumah Lulur & SPA, Homework, Executive Club Lounge, Royal Garden Family Spa & Reflexology, Taman Sari Royal Heritage Spa Pekanbaru, Taman Wisata Rindi Sempadan, Kelok Sembilan, An Nur Great Mosque and Taman Hutan Raya Sultan Syarif Hasyim

Spa service available and pretty good rates too.

Sense Spa is just few steps from hotel and we had a great massage before resting for the night.

Price is good for the facilities that you get, they have swimming pools spa and small gym at the top floor.

pros :
near to the airport 
mall just opposite the hotel 
good spa next to the hotel (sense spa) 

tried Grand Jatra and Aryaduta before this and chose to stay at Swiss Belinn because its the among the newest chain hotel in PekanBaru.

Next to the hotel there is a reflexology and massage place (average price is around USD 13/hour for massage, USD 7/1.5 hours for reflexology)

2.

Another highlight is the rooftop swimming pool (11th floor) complete with SPA and fitness facilities.

next to the hotel is a spa..clean, extensive menu, good service and cheap.

The staff are very nice and had a great hospitality, especially Ms. Abigail ( keep it up ).

The check in was smooth, the staff hospitality was good and love the fragarance when you entered the lobby.

All staff we encountered went out of their way to be approachable and helpful.

This hotel recommended due to helpfull staff.

With the hospitality from the front door, the reception desk crew, and also the others, i feel like 2nd home already.

We enjoyed and very happy with the services and smiling face during the stay.

Readers who on diet or in rush in the morning Well,at the day I checked in,I have told the receptionist and they told me that hotel regulation restrict the breakfast to be taken away after 06.00 am (since the breakfast time ready in the restaurant).For this chained hotel,  with this stiff regulation,I really feel regret choosing this hotel.

Good value for money business stay with helpful pleasant staff.

My room is ready at 2 pm and check in was efficient.

the GM given personal welcome at that time and Thank you for the oleh - oleh.

Overall a good stay, with nice room and efficient staff.

Their Housekeeping, Front office, F&B staff is well trained and polite.

Denni was very patient and arrange another room for us.

but the receptionist replied that they only have one type of room in the hotel and all are fully booked.

Swiss-Belinn SKA Pekanbaru

kid friendly

carpet

fault

The Red Planet Pekanbaru is near these landmarks: Mall Ska Pekanbaru, An-Nur Grand Mosque, Naga Line, Mall Ciputra Seraya, Transmart Carrefour, Alam Mayang, HS Soeman Library, Tri Dharma Dewi Sakti Temple, Kodim Market, Senapelan Plaza, Boombara Waterpark, Trans Metro Pekanbaru, Pekanbaru Great Mosque, Ar-Rahman Mosque, Star City Square, Metropolitan City, Al-Falah Darul Muttaqin Mosque, Pecinan, Kasang Kulim Zoo, Sungai Juling Market, Living World Pekanbaru, Asia Farm Hayday, Delta Spa & Health Club Pekanbaru, Pasar Bawah, Mal Pekanbaru, The Premier Lounge, Rotan Riau, Sense Spa & Reflexology, Holiday 88, Score!

and most importantly they have the best coffee shop in the city (pekanbaru)
Thankyou

Convenient Location for Shopping and going within the City.

Near to the capital city, shopping mal and easy to reach by the transportation.

Hotel's location is excellent, right in the middle of the city.

budget hotel, with an excellent service, clean room, clean bathroom, near to the center of the city, local restaurant, and Mall Pekanbaru, the coffee shop also great, the Teh Tarik are so tasty, good memories there

This hotel option is good if you just transit or just relax this small city.

Red planet located in the center of city, which are you can also go shopping, find a local food, hang out until midnite, etc.

near the center city of pekanbaru, you will find a lot of alternative for food, and walk around city. Recomended.

near by center of pekanbaru city (just couple hundred meters from sudirman street) and    we just walk along pekanbaru "kaki lima" style culinary place near by Mall of Pekanbaru.

Formerly Tune Hotels Pekanbaru

Pros :
- Cheap Room Rate
- Neat building
- Nice small restaurant at the 1st floor
- Great location
- Easy to find taxi

Cons :
- Late towels delivery
- Not so much to do
- Only place for sleep not else
- Small parking lot

If you are looking for cheap place to stay in the city heart of Pekanbaru, this hotel is good for you.

It think  the price very cheap , its located in the middle of city and businnes center.

but it's true city hotels
the price is affordable
i came to this hotel when the haze in Pekanbaru was very thick and i got clean air when i stayed in this hotel
i'll be back to this hotel

Located in city centre near to several dining places and entertainment

This hotel has new building, functional facilities, big screen TV, good shower, nice & comfort bed, great location in the central of city, and good ratio of staff versus room availability, multitasks staff.

Strategically located near to the city center, a few minutes walk away to the nearest shopping Mall (Mall Pekanbaru), Many food stalls across/along main street started from afternoon until morning are easily accessible from local food, Nasi Padang, Ayam Penyet, etc.

This location of this hotel nearby with Shoping Center, Mall, Restaurant, Cafe, Pub or Club and also transport like taxi always outside.

Overall the services of staff is execelent, they are all are friendly and welcoming guest.

comfortable, and located in the city center, have enough parking, friendly service .

the hotel has a strategic location and has access to places where easy facilities are very complete the cleanliness is well maintained the employees are also very friendly and polite i really enjoyed it when the rest was comfortable and not noisy i really recommend the family to stay here.

Clean room, fast check in and check out, friendly staff,

The room was super tidy and super clean, staff were very nice and friendly too.

good place
good service
good property
all good and good
making me and my colleagues feel at home and want to stay longer

all employees are very friendly with us
there were no significant obstacles when I was there

A pleasure to spend 2 nights here with my friends.. Clean room, friendly staff and good wifi..

but enough to 20 car.. security kindly smile.. and recepcionist is very friendly

very clean room, comfort and good for budget hotel and friendly staffs..

To be fair, there was only one guy manning the front desk – he was friendly

This Hotel was clean, comfortable, staff's hotel friendly and helpful.

Hotel was clean, bed comfy, staff friendly and helpful.

The frontdesk was friendly and help you when you ask something.

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