Besides the fact that the mini bar was locked anyway (so what could we steal?

luckily the second night the bar was open.

It left no other choice for non smoker to visit the bar and this is quite disappointing.

Such a great hotel

Staff is so friendly, food is also delicious, facility is absolutely nice.

staff in charge very responsible and friendly,
Strategic location, delicious food, and very very recomended if u r stay in this city,pekanbaru.

And i'm suprise that the ballroom quite big and the taste of food is delicious.

Hotel’s location is strategy near mall in Pekanbaru
Breakfast menu is good and so many local dishes (mie ayam etc)
But next time before the guest check in house keeping must be make sure that everything in the room is working like hair dryer,air conditioner
So far i recommended The Premiere Pekanbaru.Good job for the service and clean of the Hotel
Thanks.

We enjoy also our morning breakfast at restaurant.

Good staff..and food is delicious..have smooking area for smooking at cafe..room is comfortable..so you must try at the premiere pekanbaru.

the breakfast  menu varies , the taste of the food is satisfying .

The service was good, the food very delicious, the ice cream too, and the place very comfortable.. thank you so much to Mr. Danter and Mr. Malik.

The food was scrumptious and price-relevant.

For breakfast they have some preference and the food was delicious. Horas

It was very nice to be able to wake up early and having various foods for breakfast in this hotel.

Keep coming back here several times with friends and family to have dinner buffet.

Excellent room service, various breakfast menu and it's very delicious, comfotable room, worthed price.

Like many of the other guests have pointed out, the elevator is SLOWWWW, and packed like sardines (COVID social distancing, much?).

The lift Access not user friendly so did the door access

The hotel only has 2 lifts and we had to wait like forever to get in to the lift due to the number of the floors and the number of the guests.

- Not much to complain, just slight damaged floor, not really well repaired door step to the bathroom, all minor issues
+ helpful and friendly staff
+ extremely nice breakfast
+ very clean
+ well kept swimming pool, try it out!

the staff at the restaurant is very friendly, her name is Dhuha.

Nice room, nice bathroom, nice restaurant, and staff very very friendly 👍 The breakfast was very good and hav many varians.

its the first time I stay at the Premiere, its nice experienced with my friends, beside the hotel there is a park and around the hotel so many cafe and resto, the staff were friendly and very helful special thanks to Bapak Cepri to informed Us about hotel and facilities, breakfast was good taste

The Staff restaurant is profesional and friendly,really helped me and served me very well.

This is first time I stayed at the Premiere Hotel Pekanbaru, I really enjoyed stay here, the staff were friendly and humble, nice to talk with Mr.Cepri in the lobby, breakfast was good,the room is cozy, I will recommend to all my friends, many thanks Premiere

Its the second time I stayed at The Premiere Hotel Pekanbaru, I really enjoyed & comfortable  here, staff were friendly and helpfull what I needs, receptionist & bell boy was fast respon for what I requested, special thanks to Cepri, breakfast was so many variations & very completed for facilities, Very recommended for all of you who need best hotel in Pekanbaru

I checked in 725 Room and i Felt so Very comfort with facilities and services especially Miss Debby as waitress at restaurant bcos she’s very Friendly.

so excited to be here, because the employee so friendly and kindness 
and also the housekeeper is Mr.Amri Luthfi  because his very friendly when i stay at Room 715  its will be unforgettable for me  i got best service here, I'll check in here again another time.

The staff is very friendly especially the second floor lounge.

nice hotel, nice room and nice service from Aldi at reception, friendly and humble.

thank u so much to ms priska so friendly n sweet smile ,recommended hoteeeeelll

This Hotel has very friendly and very helpful employees , Excellent service!!

The hotel has great services,cozy rooms,and a very wide range of facilities, located really close to the city centre,which makes going out for food or  recreation very convenient,also the staff are very friendly and welcoming

Success always for Premiere Hotel. Bravo.

Thank you so much to all of u Premiere's staff, we've got a big happines in this special moment, well prepared, Clean, properly, all staff very helpfull and polite.

He is name amri , good service and make for me happy, thx for amri and Premiere hotel ,☺ i hope i can stay again at premiere hotel pekanbaru ☺☺

During holiday we stay at Premiere Hotel, kids really like the pools, the room atmosphere was nice, clean and tidy.

Been many times to Premiere hotel Pekanbaru.

Very pleasure to have lunch in Premiere Cafe..

Kudos to your excellence effort to make us happy in our stay in Premiere Hotel. Double thumbs up :-)

And you know my laundry managed by their respected vendor a well-know lundry services 5asec oh Waow!

this hotel is very satisfying both in terms of service and room conditions.

This is first time stay in the premiere hotel pekanbaru for me and family, room is cleaning and verry verry good service from staff, i like room view (taman kaca mayang) and the hotel near shopping mall,
For me this is recomended hotel

Good service,overall really comfortamble in here.

Good service given by the staff since check in until check out.

I got a free room upgrade, a very nice service and warm smile from ms. Eldiora at the receptionist.

Thank you for your services especially shera, haris and team.

They provide pick up and drop off service to the airport.

Because the service is very good , i have one Room boy ..

I appreciated with services and hospitality in this hotel.

but sadly, i can’t remind her names but they all great in service, and also ms.Reza who recommended me to stay at this hotel!

The hotel providers a free shuttle from the airport to the hotel,facilities: executive lounge,cafe resto,gym, swimming pool etc., don't even have enough time to find all the facilities available at the hotel, plan to find all on next trip, i have to content on excellent costumer service from Cepri front office: he welcomed id sincerely and very kindly with a sweet smile,he jas exceeded our expectations and he Will make every hotel proud of him, he recommended us for a dinner try with fish soup "Laksamana" we enjoyed itu.

thanks premiere hotel pekanbaru for the excellent service

Thanks you Mrs. Wismi and hotel staff for giving us the Best Hotel Service.

Nothing to write home about and smelled of mildew.

Your staff were ready to change to a non-smoking room.

And for the staff is really helpfull ad the room is so clean.

I have assisted by her wonderful sales: Vivyan.

All in all, a fairly whatever experience with the only redeeming quality being the massage lady being decent and the food being alright.

Breakfast
For Indonesian people, they will enjoy this kind of food.

Appreciate for Hotel's Management support, and one of your employee (Ezi) support.

The Premiere Pekanbaru

elevator

smell

service

movie

breakfast restaurant

In general the hotel is great, the hotel location very  because it located in the middle city of Pekanbaru and also its close to SKA Mall.

Excellent experience overall - very quiet despite being in a busy area of Pekanbaru city and provides an above average breakfast.

The Swiss-Belinn SKA Pekanbaru is near these landmarks: Mall Ska Pekanbaru, An-Nur Grand Mosque, Naga Line, Mall Ciputra Seraya, Transmart Carrefour, Alam Mayang, HS Soeman Library, Tri Dharma Dewi Sakti Temple, Kodim Market, Senapelan Plaza, Boombara Waterpark, Trans Metro Pekanbaru, Pekanbaru Great Mosque, Ar-Rahman Mosque, Star City Square, Metropolitan City, Al-Falah Darul Muttaqin Mosque, Pecinan, Kasang Kulim Zoo, Sungai Juling Market, Living World Pekanbaru, Asia Farm Hayday, Delta Spa & Health Club Pekanbaru, Pasar Bawah, Mal Pekanbaru, The Premier Lounge, Rotan Riau, Sense Spa & Reflexology, Holiday 88, Score!

Stayed here for the first time with a colleague and was surprised to find such nice (almost) boutique hotel in such a small city.

The location is quite strategies in city center (intersection main road and Sumatra main road).

A good hotel nearby SKA mall & convention center at Pekanbaru city.

Room spacy for couple, housekeeping need extra attention for bathroom cleanlines,adorable swimming pool at rooftoop, you can have view for part of pekanbaru city, for family trip its recommended.

Best view of swimming pool view city pekanbaru the location at roof top.

I have travelled for work to many cities in Indonesia and the quality of the room was great when compared to many of the like starred hotels I have stayed in over the years.

This mall had many branded store and it's really make me feel like I'm in Jakarta or the other Big City.

And city view from the rooftop pool is dreamy 😍

There is a rooftop pool with great views of the city.

Clean and comfortable room, good wifi, great location next to the mall, the swimming pool is on the rooftop where you can enjoy the city view, the staff was really friendly and the food was great.

This is a very nice, clean & modern hotel in the city, next to a shopping mall.

All in I would recommend this hotel as the best place to stay when in the City.

This Swissbel is part of a superblock consisting of , hotel and a humongous shopping center in the heart of Sumatera second largest city, Pekanbaru.

Roof top swimming pool is stunning, and has great city view especially in the evening.

there's 2 lift inside, 1 definitely for passenger and the other one mixed with service and fireman lift, don't go to the service-fireman lift, as the door. .

The waiter name is Risci….. he’s very helpful and friendly.

Good environment - clean and comfort
Good service -  All staffs are very friendly.

this is my second visit in swiss bell

Swiss bell hotel with no smoking room 10th floor very beautiful views, close to the airport, nice bedrooms, bathrooms, friendly staff (specialy for abang thamrin nan tamvan setek), great breakfast

Staff are extremely friendly and helpful.

From start till last day of stay, all staff are friendly, accommodating to your needs.

A friendly & helpful staff who ready to assist the guests

service is satisfactory, staff is very friendly, clean rooms, good food (tambuah ciek), overall i love this place.

Great hotel beside Mall SKA 
Nice service from their friendly staff, comfortable room, awesome swimming pool at the rooftop
And they had Little Morocco for Breakfasting tho, must try if you stay in Pekanbaru
And I'll be back to stay in this hotel as soon as possible

My second time have stayed here
Nice breakfast and comfortable resto
They still give me excellent service with their friendly staff
Strategic hotel beside SKA Mall, with The Biggest Convention Center at Sumatera

what a awesome hotel in Pekanbaru
near SKA Mall, in strategic location
they have very friendly staff and nice Pool at roof top
breakfast was very nice with lot of variety food
they had shuttle car to airport

The receptionist were very friendly and helpful.

Check in and check out process friendly staff with best smile and good communicaton skill.

I was staying for another business trip, the staffs are friendly, the room is nice with complete amenities and very nice view.

but the staff handle it fast and friendly .

I think all swiss-belhotel have very friendly staff 😄😍
Big room with free wifi, swimming pool, non smoking room, hair dryer,  daily newspaper,  great mini fitness center
And, they have ska co ex convention
Well ya very great stay! !

Mostly all of the staff are very friendly, I've know this hotel from my friend
And I'd love the pool!!

Good location and great service plus friendly and helpful staff made this hotel a great deal in Pekanbaru.

All staffs are friendly, from the door man, receptionist, room service, pool attendance, BaReLo staffs .

Room is clean and nice, staff is friendly, what miss is bath mat

The waiters in the breakfast room was really friendly and paying attention to each of visitors. Nice

The hotel's in SKA mall area so its walking distance to go to the mall an the other mall across (LW mall).

The room is spacious for the price, complete with safe, complimentary water, usual amenities and complimentary toiletries  
The location is very good, walking distance to shopping malls, you are in the heart of the shopping action.

Swiss Belinn Ska has excellent points as below :
Good location -  near a lot of most favorite mall in Pekanbaru, like Mall SKa, Living Mall, etc.

You’ll find anything you’d need in those shopping malls.

The best thing is, this hotel is beside the biggest shopping mall in town and just across the street with a new shopping mall.

the most convenience one is that the hotel near to the mall just next to it.

Positive side was it and very quick and easy access to two shopping malls, one on each side of the freeway right opposite.

Location is great, which is surrounded by 3 shopping malls nearby.

The hotel strategically located near to shopping mall which consist all you need from cloths, foods, shoe, beg and etc.

Actually the location is very strategic cross over  mall and only 5 minute away of living world mall and informa.

A very convenient hotel next to the mall that houses many international brands.

This hotel located in prime area where surounded by many shopping mall and just adjen ent with spacious MICE hall.

Well located beside mall ska and easy to travel to different places.

The hotel is directly opposite SKA mall and there is a hypermart in the mall which is extremely convenient.

I had a convinience stay at this hotel during my bussiness trip opening store at SKA mall, good variant on breakfast options and a stone throw to the hippest place SKA mall anything you need in urgent you can grapnit as soon as possible, clean and comfort bed after a full day activity

the carpet on the corridor is disgusting.

During a visit to the dumai, I was told that the plane to dumai was delayed/stopped due to smoke and had undergone a schedule change.

My friend who stay in the non smoking room complained that there is smoking smell inside the room.

the sign on bath room near lobby is like children sign DIY, either they have construction going or else i can heard loud bang and no sign of HSE or precautions fo guest as  international hotel does

- my room is like have thin wall i’m stay in 6th floor, I can hear noise of children nagging and crying either across the room or beside my room is quite stressful, the carpet is also quite damp i believe they need to change or either clean it well to restored the original color and odor!

Water heater erratic temperature causing burn to skin.

if you don't like the smoke choose lower or higher level

The air from the air conditioner feels stale.

Due to design fault during construction of this property, the flooring in shower is so badly laid out that water does not flow towards the drain and as a result, water remains logged as much as all night or till room is next done up by housekeeping.

We realized when he came back from the kitchen, the box is melted, and it create bad smell.

Pekanbaru, White Wolf Muaythai Pekanbaru, Arena Pool n' Cafe, Frangipani Bali Rumah Lulur & SPA, Homework, Executive Club Lounge, Royal Garden Family Spa & Reflexology, Taman Sari Royal Heritage Spa Pekanbaru, Taman Wisata Rindi Sempadan, Kelok Sembilan, An Nur Great Mosque and Taman Hutan Raya Sultan Syarif Hasyim

Spa service available and pretty good rates too.

Sense Spa is just few steps from hotel and we had a great massage before resting for the night.

Price is good for the facilities that you get, they have swimming pools spa and small gym at the top floor.

pros :
near to the airport 
mall just opposite the hotel 
good spa next to the hotel (sense spa) 

tried Grand Jatra and Aryaduta before this and chose to stay at Swiss Belinn because its the among the newest chain hotel in PekanBaru.

Next to the hotel there is a reflexology and massage place (average price is around USD 13/hour for massage, USD 7/1.5 hours for reflexology)

2.

Another highlight is the rooftop swimming pool (11th floor) complete with SPA and fitness facilities.

next to the hotel is a spa..clean, extensive menu, good service and cheap.

The staff are very nice and had a great hospitality, especially Ms. Abigail ( keep it up ).

The check in was smooth, the staff hospitality was good and love the fragarance when you entered the lobby.

All staff we encountered went out of their way to be approachable and helpful.

This hotel recommended due to helpfull staff.

With the hospitality from the front door, the reception desk crew, and also the others, i feel like 2nd home already.

We enjoyed and very happy with the services and smiling face during the stay.

Readers who on diet or in rush in the morning Well,at the day I checked in,I have told the receptionist and they told me that hotel regulation restrict the breakfast to be taken away after 06.00 am (since the breakfast time ready in the restaurant).For this chained hotel,  with this stiff regulation,I really feel regret choosing this hotel.

Good value for money business stay with helpful pleasant staff.

My room is ready at 2 pm and check in was efficient.

the GM given personal welcome at that time and Thank you for the oleh - oleh.

Overall a good stay, with nice room and efficient staff.

Their Housekeeping, Front office, F&B staff is well trained and polite.

Denni was very patient and arrange another room for us.

but the receptionist replied that they only have one type of room in the hotel and all are fully booked.

Swiss-Belinn SKA Pekanbaru

mall

city

Staff are extremely courteous and friendly.

Hotel nya strategis dan Dekat dengan mall jg.I Enjoyed very relaxing in house massage nya, Mbak dewi with excellent skill and Good service, friendly dan sopan sekali.

Also Mr Andre reseve me with friendly and the explanation given really helped me

Staff were all very helpful and friendly.

The staff all are friendly and helpful .special bartender - Bayu & his friend ( forgot his name ).Hotel facilities are great & no complain, for sure will came back again

Staffs are courteous and friendly and it has quite an array of breakfast buffet.

Before even getting our room I felt so welcome, particularly from the friendly & attentive service provided by FO & FB especially Riski, so kind and helpful.

Probably the Best hotel stay in Pekanbaru.The room is clean,the facilities is clean and the staff is Super friendly and never failed to greet everyone that cross path .The restaurant also wonderful.Will definitely return to Novotel pekanbaru everytime we visit pekanbaru.

The food was very tasty and the staff super friendly and attentive.

I Wwas stay in here  and in my humble opinion : Very good money value, super friendly staff , room spacious and clean.. wifi not really fast

During i stay here, i meet any staff : Mr andre, Mrs. Okta, they're so friendly, give us excellent service.

Very friendly staff, especially Ms. Tika, whom is always helping for bookings and others.

The hotel staff were friendly and attend to our needs with a smile.

Friendly service from staff to security makes us feel welcome here.

thanks for warming welcome at novotel hotel pekanbaru, all of staff very friendly and helpful.

Location of Novotel is strategically located and near to everything, and even have a shortcut to one of the major shopping centers in Pekanbaru.

It is centrally located in Pekanbaru at Jl.

location in downtown area.. two thumbs up
for sure i will come back in the future

The hotel is located just next to a shopping mall which has many eateries, a supermarket and numerous shops all of them delightful.

The hotel is located next to a mall in Pekanbaru with hypermart and lots of cafés & restaurants around.

but it's location is way out of town center.

The location is good next to a shopping mall and plenty of small local restaurants around the hotel.

but location was perfect and easily access from everywhere.

Nice hotel in the best location of the town.

Novotel Pekanbaru is too, it is clean, convenient, and well located next to a couple of shopping malls.

The hotel is located beside 2 shopping malls.

Location was good, near a mall with coffee shops & a cinema.

The restaurant is very spacious located beside the pool.

The location of this hotel is the best selling point; its close to two malls.

If you don't want to be woken up by a loudspeaker between approximately 430 to 445 in the morning and lasting up to 30 minutes, ask for a room on the shopping side of the building.

The walls between the rooms are not very good because the noise from the next room is quite clear.

but the AC is rather hot at night and the fan makes a little bit sounds.

although the traffic might be a little bit congested, especially during weekend.

* you can hear the street noise if your room is facing the street (like mine) or the call of prayer in the morning.

And the round so noisy we can heard all the people activities like taking a shower, the flash of the toilet, the sound of hairdryer, people talking.

~from 5.15am the water pipes in my rooms kept running loudly so it was kinda hard to fall back to sleep
~didn't see the 2 complimentary water bottles on top of the minibar which looked hidden from view looking from the bed

~B!G PLUS was the Room Service menu is especially good
Nasi Goreng Kampoeng lovely
Black Pepper Crispy Chicken absolutely delicious

bottomline choose a room away from the elevator and order room service :)

The bed is making some scratch sound when I move my body lay on bed.

Pros :
- Nice Building
- Nice Room Design
- The best hotel for stay near the mall
- Nearest hotel to the cinema
- Eating place is various near the hotel
- Variety of breakfast menu

Cons :
- You can hear voices from the room next to you
- Slow internet
- Swimming Pool should be on the upper side of the hotel
- The front desk staffs were not friendly enough, too busy handling the guests without smiling

but jl.riau @pekanbaru is very2 busy traffic.

The hotel is connected to a shopping mall (a plus in light of the heat and humidity).

New hotel, located next to shopping mall in a busy area.

This hotel is located next to two shopping malls (Mall Ciputra Seraya & Sadira Plaza)

This property is 30 min form the airport, located next to a shopping mall: nice lobby, very comfortable and clean rooms with satellite TV and a nice bathroom with glass partition.

a litle bit crowded outside of the hotel especially at holiday because very close to the shopping mall..

And the hotel was strategically located between two shopping malls, made me easier to find alrernative dining place.

Next to the hotel is 2 small shopping malls.

A shopping mall is next to the hotel which is very convenience.

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