The two major problems (toilet and air conditioning) could only be solved after days (without sleep) after the errors were first negated.

I wasn’t a fan of their full service restaurant Chu Da - the food was sub par and I felt paled in comparison to the buffet.

The shower is not working well, keep leaking water & the shower glass door also not working properly, half of the washroom got all wet after taking shower….asked them to repair

but the control of air conditioning was not easy.

The bed springs made loud noises, and the air conditioning and ventilation systems were very noisy. 2.

The only thing I found was that the air-con was extremely cold.

- from our room cleaning lady Khun Jetsuda, cleaning supervisor Khun Sasima, front desk and family manager - Aline, Yomi, Khun Mai, sports manager Fathi, snorkelling instructor Sid, our luck that Reno was installing the rock climbing wall and we were instructed by him, Caro from the circus team who guided me through my first trapeze at age42!

The aircon temperature doesn't seems to be able to adjust.

but clean room (least concern), poor air conditioning at main dining hall.

It only have better setup, sometimes the aircon isn't working and you are dining and sweating.

During our period of “lockdown” we had very poor TV reception, wet bathroom floors due to what appeared to be faulty air conditioning and I personally got a bad back from spending time sleeping, lying or sitting on the bed.

the floor was often wet due to poor ventilation.

but special, humidity has a hard time leaving the place because it's not so well ventilated.

but there were a few small things:

• The gym is a little under equipped and the air con isn’t great
• The tennis courts need resurfacing
• Pool table was out of service for the whole week which seemed a little odd

However, that is us being extremely picky.

The air conditioning is infusing mold & dust.

The only pieces of feedback we have is around the air conditioning was a bit average and dinner/shows could start a bit earlier for the kids to enjoy.

however we had either burning hot water or freezing cold water.

As for my husband & mine, the air conditioning wasn't cold.

That’s the good part :)
It’s like a small town, our section was B unit, which was too far.

I really enjoyed it because everyone was very friendly and kind.

Great place, personnel is really friendly and motivated.

And Miguel who was with the teens club the first 2 days I was there was so friendly, had great things ready for us and always

The rooms, food, activities and friendly staff all contributed to a unforgettable experience for every member of our family.

it was cozy and clean the food was excellent and incredibly varied!& the hotel team has always been friendly, patient and helpful:) That impressed us the most, and we want to thank the best General manager Vincent , and the prettiest sales manager Raja for welcoming us , and treating us with the utmost kindness, such a beautiful place with beautiful people, Club med is really the best destination for vacations!

We could all participate in a variety of activities and the staff were all wonderful, friendly, kind and welcoming!

The staff was super friendly, and the food was delightful.

Pitchy, Benz and the bar team were also very friendly and attentive, they have never once missed out on our drinks even when the bar gets really crowded.

The super attentive and friendly GOs have got this!

He was on the ball, friendly and accommodating!

Kookai, Guisma and Jamiu were excellent GOs friendly and helpful.

The GO team were very friendly, helpful and professional.

The staff are so friendly and helpful, the food is amazing with a mountain of choices to satisfy any traveller.

The local staff were very friendly and helpful.

Definitely a place to visit, awesome location right near the beach friendly and lovely team, great food to choose from, thoroughly enjoyed myself and if you have kids they would make life long great memories

- enjoy the stay with hassle-free
- many activities prepared every day from morning till midnight
- staff are very friendly & helpful 
- the room is very old

Huge thanks to all the F&B team , led by the smily and friendly AHMED, always present, we are always nicely welcomed at the restaurant by SHERIF and AKI, the GE's are equally amazing.

Staff are very friendly except on few occasions there were few pink shirt GO standing at the restaurant entrance just chatting among themselves and there were guests waiting to be seen to their tables.

The included drinks are really poor quality cocktails etc and you're better off staying somewhere else and paying for decent ones.

although we could not go snorkelling on 2 days due to poor weather conditions.

though we met an unexpected poor weather, miss out the snookering, fire show, nite pool party.

Moreover, you understand that you have a protection of big international company even in poor, not safe and exotic countries.

The family only poor is far too small, especially during high season.

poor child she’s been there for 5 minutes.

The coffee was poor - top tip, the bar opens at 9 and makes real coffee from beans!

- The food in the restaurant is actually extremely poor - very limited offerings / options, very processed, over cooked, very very salty, extremely poor quality meat and fish.

I was in an apartment far from the Central village and the lighting to it at night was poor and went off on one occasion so I was walking in the dark.

Our child scratched his back in the pool, my Husband cut his foot and his swimsuit was broken due to poor maintenance of the Swimming pool floor (while Swimming).

The poor attitude of the service staff and managenent made it worse.

Old, outdated and poor service.Food are bad and no activities, staff are not friendly.

there's also a big screen TV (though the picture quality is quite poor), a kettle, and an iron.

26 Jun:
At 4pm, while waiting for our return flight which got delayed due to poor weather, my son had a massive diarrhoea.

To have booked something that requires you to be available very early in the morning only to have cancelled on the bus to the trip is a chaotic result of poor communication and a desperate lack of planning.

The only complaint I have is the drainage system in the shower room was not working well.

but she wanted to do mask making so she would go to the mini-club at 11am so they knew but must have forgotten.

The cons are many: the adjoining "old rooms" are really dated, no usbs, mouldy bathrooms, broken and unsafe doors, the food is ok

The water didn't flow towards the drain and collected in base and if you didn't watch out spilled out into bathroom and room.

The smell of cigarette smoke every time we opened or closed our room door was off-putting.

For what we guests pay , it’s disappointing and disgusting to say the least.

but there is no drainage there, resulting in water pooling and the foot towels located there to be extremely wet after a few showers.

There were so many children around and no staff told him to not smoke.

The not so positives (improvements)
 - Club med Phuket has organised a designated smoking areas which is a huge improvement from last time

2 ideas that could perhaps be taken into consideration as feedback:

1- The seating area by the pool should be segmented to smoking and non smoking.

My mum’s & sister’s connecting rooms smell moldy.

I mean having a smoking bin right outside the buffet?

Also, when I called for Housekeeping (as my son had soiled himself) they were very slow in responding.

There is no barrier between the salads / fruits / desserts etc and people, so people are breathing their germs all over the food about to be eaten by others.

If we ever have to say something negative, we hope the rooms can be upgraded as the rooms are rather aged, and do smell a little mouldy.

Due to the humidity of Thailand, the bedding was a little damp the first night

Room was musky -smelling, old and ill-lit.

Lousy food and terrible room condition, got smell when we first step in.

Some points to highlight:-

Room
- The rooms were with an old furniture scent

All in all the staff is what makes this place magical.

but the quality and abundance of activities, staff energy, food choices - we had a great time and will be back again.

Vincent, the village chief, leads the team with flair, lots of energy and attention.

Really nice facilities with the recent upgrade and the beach was fantastic, clean, calm, welcoming right at your doorstep.

Out of all the Club Med, we have been to so far, we thought the circus and costume design of this team was the best.

He is an amazing guy who is kind with entertainment mindset.

Vincent is the engine driving that team and the staff have so much energy it’s exhausting lol.

Zen always kept safety in check, was very organized, and was very encouraging and helpful we enjoyed the sessions so much so that we had to go for one last session of archery before we departed the village!

Very good expérience for 10 days in clubmed Phuket 
Very convenient for Kids
A lot of activities to do 
The buffet is amazing with large of choice of worldwild food 
We stay in a renovated room who was very confortable 
Thanks to all the team for this unforgetable week !

There is also the circus team, thanks to them I learnt cool tricks on the trapeze and it was so much fun, I even got the chance to do some catch which was an amazing experience, thank you so much.

He makes every guest feel welcomed and valued.

But one of the biggest highlights were the people who work at Club Med, they were incredibly kind and helpful and made our stay 100 times better.

Bar team, thank you for the great cocktails.

Thanks Vincent and his great team of GOs.

Club Med Phuket

smell

poor

Free parking

Free internet

Pool

Staff were very friendly and willing to help with anything.

Friendly and service minded Staff, great with the Kids.

Fantastic hotel with friendly staff, delicious breakfast, choice of activities and sports,  and great location.

Staff deserve first mention as all are so amazing,friendly and helpful always smiling.

The beach is beautiful clean, The Front staff are kind and friendly.

I would recommend nice view , quiet , good food , good breakfast , nice staff , staff friendly, I recommend for family is good.

Short holiday; great and relaxing stay; ground staff are extremely friendly and welcoming.

Very beautiful facility with lots of activities and friendly staff!

Food quality is of a high standard, service is good, staff are friendly and working hard.

The staff are extremely friendly and helpful.

Extremely good hospitality, the staffs were very friendly.

good swimming pool
friendly people
good food
have a good  experience
good room condition
i want to come again
I recommend this hotel to my friends
everyone who work here always smile.

Staffs are friendly and helpful that makes our stay here a pleasant experience.

Very good service staff are really friendly , nice location.

The staff members were attentive, friendly, and always ready to assist with any request or question I had.

Top class resort with very helpful and friendly staff.

💙☀️☁️
staff very friendly and we reserve for club room , we enjoy for unlimited cocktail time so much 😋  we spend time at hotel for 5days we love this hotel so much!! !

A couple of grumbles in that smoking is allowed around the pool and the sun beds have seen better days.

There were so many kids around too and people were chain smoking 🙄

Hotel is looking old rooms were okay smelt damp tv had no Netflix 
We booked a sea view

One room smelled so bad that it burned our eyes.

I paid my room about 400usd per night and was full of coachroaches dirty all around bedsheet smelling bed and custoner service at its worse.

Outdated rooms, mildew smell, the pool is not maintained, the photos on the website do not reflect the reality, the dining room staff is not helpful.

The bread was stale beyond words, we couldn’t eat it.

We had tears in our sheets, the room smelt of damp, service is slow and the staff don’t seem to know much about the resort.

This is just disgusting and shows the type of management of this hotel.

The smell is too traumatising to go back.

Coffee bag without the filer in room can not help a coffee-lover.. 
the smell when we entered the room is excellent, I bought a bottle of lemongrass essence oil when we checked out.

It stinks with a combination of metallic/sulfurous odors.

Nor do I expect to smell a strong stench of the drains when using the sink.

9) The floor of the hotel room was filthy.

Dark ,musty and old.The bathroom was really tiny and no double basin.

Woke to a very loud diesel motor outside door and a huge fog of toxic gas.

241 had a strong smell of damp, so we asked to change.

but when we checked in it was a bit musty and my wife's allergy reacted badly to it, so they moved us immediately to a sea view room with a free upgrade.

The hotel has great facilities and wonderful staff.

The staff has been excellent, sincerely listening and supportive to make it our best stay possible.

The staff were polite and helpful which makes our booking in experience all the more difficult to fathom.

This resort has a great view , nice set up of breakfast , provide good selection of reakfast , nice club lounge and excellent staff !

The staff remembered us from last time and always go out of their way to assist you.

Went there with my family, really nice staff and accommodation.

We fell in love thanks to the great attitude all of the staff .

The staff at the hotel were absolutely superb.

group of friends and one of a kind a wedding events..
All over this Saii Laguna Phuket.. is a lovely place to stay. .

SAii Laguna Phuket

Free High Speed Internet (WiFi)

Even her colleague Fon is very friendly as well

This market place is good & working members as well are friendly.

The service is super friendly and made my day so so much!

Infact all staff at the hotel & serving in the restaurants are very friendly & give you advice/knowledge if you ask.

A huge thanks to Superman and Duong, Superman runs activities for the kids around the pool and is super friendly, making special effort with everyone to make them feel welcome.

Hotel is clean and all staffs are friendly , shout out to staff Rin , he possesses excellent hospitality skills.

I enjoyed the holiday  with my friends very much, especially the waiters in the market place were very interested and friendly.

but very personal with staff so friendly and attentive, all in all an excellent stay

The staff are super friendly especially pool bar and towel service by pool!

The staff all amazing, so friendly and helpful.

Very nice hotel  nice vibes.We enjoying Italian food tonight At Azura restaurant Staff was really friendly  Ying ,Aun,Aum, Fon on their duty .

Staff are very warm welcome, smiley and friendly staff especially K. Ying and her staff; K.Aum, K. Aun & K. Fon.

Staffs were really nice and hospitable especially Ms. June she recommends lot of things and very friendly.

He was amazing and really accommodating & very friendly!!!!

Recommends to have a breakfast at Market Place😉 Excellent view and good foods, 

Thank you June, Rin, Kabis and Fang Nice and friendly service.

The staff are very friendly and helpful (K.June, K.Rin,K.Nan,K.Ploy) K.June also gave me Thai dessert.

It was amazing time here at market place with wonderful staffs KhunJune , KhunRin and KhunPloy were very helpful, friendly and kind towards me and my colleagues as always.

Staffs are very nice, friendly, attentive, caring.

Came here for 5 days to relax, still here, along with 450 noisy  Coca Cola staff, 
Building work going on all around us, 
WiFi hit an miss, 
Buffet breakfast very poor, 
Wouldn’t say this is 5 star, 3 the most 
Will be glad to leave for elephant hills shorl, room right above breakfast area, 
So always woken at 6 am room 2348

The reception area was really hot with no air conditioning and the poor staff in their uniforms had mini fans to cool themselves down.

but what a shame the maintenance of the property is a very poor state.

Anyone trying to read a book is likely to get eye strain because of the poor light levels.

In desperate  need of renovation and new furniture 
Room prone to many mosquitos
Hotel restaurants/food/service very poor - Limited choice of restaurants and menus
Some of the staff's knowledge of the English language not up to standard it should be,  especially on front desk and restaurants as difficult to be understood at times.

but the bathroom needed to be changed and the lighting was poor.

The breakfast was very crowded and noisy and reminded me of a poor school canteen.

(Sorry to the poor sod who had to take our initial room at the end of the hotel's internal peninsula).

but this was a shocking poor vacation for us.

The breakfast buffet was also poor, being very stuffy and crowded.

but nothing special and the quality of juices is poor.

Poor choice , poor food .five star hotel whose “best” restaurant is little above a poolside  cafe ,where people eat their evening meals in their bathers.

The reception, restaurants, breakfast were all really poor.

There is very poor insulation meaning that you hear every conversation from outside your room within in.

Very poor breakfast, not many options available.

General maintenance of gardens, pool and buildings of very poor standard, not even at three star level.

However, we were not informed that there is building work going on at the hotel so it was very noisy and we were not informed before we arrived which was very poor from the hotel.

Room lighting is very poor and staff is not very friendly

Check in was slow as usual at Angsana properties

If you want a drink best order the night before… it’s sooooo slow despite the number of staff there.

but the 1 machine they have is very very slow and then malfunctioned )

This is the 3rd morning it’s been like this !!

Bodega service was slow on both nights we went

The fan on the lower floor was agonizingly slow  and the AC only went down to 22degrees, making the atmosphere there increasingly stuffy and humid.

Sometimes the room services are a bit slow which can be improved.

There were fewer staff than usual and service was quite slow.

The poolside bar is very slow, the full board order system needs tweaked.

With the understanding that the Thai tourism industry is only starting to recover again, I expected a few things to be slow and was happy to be patient.

Check-in very slow
Hotel is 4 star AT BEST.Staff not well trained about covid regulations and don’t know when masks must be worn and what to do in a situation where someone is not wearing a mask.

No light on the way to Villa we stay Room number 1122 
Breakfast too slow service Kitchen and FB.

You can walk to other resorts via the beach pathway & past local market stalls (massages, hair braiding, drinks, pool toys), or by boat at the lagoon which is slow

I also read some slow service review here

Service in the breakfast restaurant was slow and staff didn’t seem to understand what it was you were asking for which was a bit of a chew.

However, at the same time, I was let down by some slow and inconsistent service.

Mili is very hospitable and considerate when she noticed I’m cold she switched off the A/C without I tell her.

June the manager was so helpful and offered me some fresh juice and Thai iced tea that was so delicious at the Market Place .

Firsty was so kind and helpful, and the hotel was amazing.

I will definitely come back again for sure, big thank you to all the lovely staff

June is wonderful and an efficient employee.

Especially the breakfast buffet, I'm passionate about smoothies, they were amazing and very refreshing.

Great family hotel with lots to do for families, staff are lovely and go out of their way to make sure you have a great holiday.

Superman & the rest of the pool staff couldn’t do anymore than they did for us as a family.

Her energy is so pure, kind and compassionate.

I would like to thank reception manager Eye.

June, the staff who assist at the table was very attentive and helpful

The  market place was amazing with food nd hospitality 😇… loved it 
June an employee took care of us with warm heart and amazing smile … hope to see these people in hospitality more … the environment was also amazing other staffs were smiling nd welcoming as well

Staff were very approachable and helpful.

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