Breakfast was exceptional every thing you could want.

Breakfast has lots of variety of food to offer include vegan choices and freshly made noodles.

Breakfast was immense, even the fussiest of eaters would be catered for.

The food was great loads of choice for breakfast and the Thai buffet night was excellent quality and value for money.

We took advantage of room service and the restaurants on site and the food was delicious.

The breakfast buffet was great and had a lot of variety, even for vegetarians.

The breakfast is pretty decent with many dishes from international to local.

There is an on site restaurant where we had breakfast every day and dinner a few times.

Friendly staff, amazing breakfast, beautiful rooms, and of course the highlight is THE POOLS.

Breakfast buffet was
delightful, with free brewed drinks like iced
chocolate or Americanos made to your request!

Breakfast was great and we ordered from room service which was good.

the breakfast was lovely and setting was great with thr view of the ocean.

Best service 
Cart use to come for pick up in a minute 
kids had the best time 
Very helpful polite staff 
Very good variety for breakfast 
Neat and clean 
Amazing view from the breakfast and all rooms had very good view

Great package with breakfast, dinner and some drinks vouchers.

Breakfast buffet has lots to choose from,

Due to this saga, I can only rate them 4 Bubbles on Tripadvisor.

We only had breakfast in the hotel 1 day out of 3 due to the bad experience.

Sadly the second restaurant located higher up on the hill is still closed probably due to limited number of tourists

but when we visited, only the main restaurant was open due to the low occupancy due to covid.

we were sad to be leaving, then 2 days before we were due to fly home my partner tested positive for covid!

Our room wasn’t due to be accessible until 14:00

We later learned that this section was likely an older part of the resort and due to certain environmental conditions it was more susceptible to the issue we had.

Probably due to the lack of entertainment.

Really disappointed told our rep at trailfinders need an easy access hotel due to knee problems she couldn't of sent us to a hotel with less steps and slopes.Also resort very tired pool bar filthy .sun beds stained umbrellas very worn furniture in room tired broken hangers .old bathroom very upset

Don't give the resort 1 star due to your on incompetence because you didn't read.

The massage therapists were very respectful and careful to ask if you have any medical conditions or if you have any spots you want them to avoid due to past injuries or other matters.

Finally our stay ended with our pick up due @ 12pm.

but tv seems to not work that well due to monsoonal rain apparently.

We avoid the main pool due to the number of children there, so spent our time around the much quieter pomelo or coconut pool.

Due to the location of the resort, you are driven in a type of small van (not unlike a large golf buggy) to your accommodation with your luggage.

But we had to get moved due to our room having an adjoining door and the neighbours were noisey!

We hardly got any sleep on the last two nights due to howling and barking so we left exhausted, disappointed the staff didn't seem interested in doing anything about it.

But most of the time once we were finished before the shuttle was due to collect, we would always be charged 200baht even in a tuk tuk.

This was our choice, due to observations we had made, and the fact that our room was not too far a walk from the steps down to the lobby.

Shower door did not fit and flooded bathroom every time it was used

Air conditioning unit leaked ( this was fixed for us

but not fixed, so we did have this issue ongoing, however rain’s such a big part of Thailand as much as Sunshine, so these things happen.

Generally I think the owner needs to fix some things all arround, like a rusty boiler out of a room,  like the tubing arround the rooms, like the swamps that I dont see the point of being there and also to make more room for all the visitors in the pools.

however they were fairly fixed on the price and almost a little embarrassed to offer a discount.

One person complained and they worked to fix it up right away.

We had one small issue with our door, which was fixed straight away.

though they could have) and fixed the dates.

When my WiFi was not connecting, a staff member came to my room to fix it.

When i raised this the lady at the desk said with a smile that they fix the costs for their customers.

We phoned to the front desk and maintenance arrived quickly to fix it - or so we thought!

One of the blinds came down during our stay which we reported to reception who fixed it before we returned to our room a few hours later.

The only recommendation I have for the resort is to fix some of the loose small tiles on the floor of the Mango pool

My sister in law has just been hit in the head by a wooden panel you were meant to have fixed 2 days earlier, and this is the best they can do???

I was covered in soap and shampoo and my boyfriend called them to fix it.

We called the front desk around 8am, and they came to fix it. .

Unfortunately, there was no way to fix this during our stay.

The loose tiles were being fixed during our stay.

All staff were friendly, helpful and went out of there way to meet any needs we had.

A fantastic place to stay  all the staff are so helpful and friendly  room was outstanding  pools were awesome and the food wow   cleanliness to the max   shuttle bus to the room (and beach ) the resort is a must go back too for me   i have to write 200 characters for my review lol

The staff were friendly and all quite fluent in English, and were ever ready to go above and beyond their call of duty to ensure your stay is magical.

From the very first person we met at front desk, I believe her name was Lemon, to the very last person we met upon checkout - everyone was extremely friendly, helpful and attentive.

All staff were very friendly and extremely helpful.

Service is great and the staff very friendly.

Friendly staff who were very welcoming from the very start in this wonderful resort.

I could not get over how polite and friendly everyone was.

All the staff were so friendly and kind and made a huge effort to make sure that all of our needs were seen to.

I can honestly that every person we came in contact with throughout our stay were so friendly & helpful.

The staff are amazing, they are always friendly, polite, helpful and accommodating.

Everyone was
friendly, prompt and efficient.

You’ll walk past the Sweet Chilli bar and restaurant as you reach the main road, I highly recommend the food and the company here… you’ll find the owner Nong is very chatty and friendly.

The staff are really friendly and helpful, rooms are kept to a high standard.

We had breakfast with our booking which was fabulous, anything you could think of, the serving staff were so friendly and helpful.

The staff are exceptionally nice, always greeting us with a smile and friendly hello.

The staff were always helping* with them and providing them with bananas and other food.

We can the pool access room this time and it was very convenient with close access to a pool bar and restaurant.

Rooms are huge, the pools are nice, the food is great and inexpensive.

We ate dinner on several nights in the restaurant and again choice and quality very good.

I took a milk bath to help calm my skin and relax a bit one evening before dinner.

The food was excellent and Mandarava also offers Thai cooking classes with the hotel's chef for those looking to expand their skills.

In the Karon area, there are plenty of restaurants and shops so you can also walk around if the beach is not what you are going after.

That coupled with the amazing location, incredible facilities and the great and affordable food & drinks they had to offer really set the whole tone of the trip.

The rooms, food and facilities were equally amazing.

The noodle soup station was my favourite.

The restaurant, Mango Pool and Spa are very nice.

The cost difference was credited for use in the hotel complex and was used for room service  dinner and drinks etc.

There are a few shops down the road,  7-11, massage, a couple of restaurants and laundry services.

The staff were so welcoming and loving towards our children.

The resort staff were lovely;  really helpful & very kind -  a delightful surprise when they delivered a pretty bunch of flowers to my room when I was unwell.

The whole resort is peaceful, beautifully landscaped with lush greenery everywhere and all the staff are helpful and welcoming.

The staff are the friendliest I have ever experienced, nothing is too much trouble.

♥️

Special shout out to Neng, I believe his name was.

Staff are all exceptional and cannot do enough for you.

One of the standouts for this resort was the staff, every single person we encountered were lovely.

I will definitely be back, and am already missing the hospitality of the staff as im typing this review.

Of course, the layout is a bit descending so be prepared to climb the stairs.

It is on the side of a hill so be aware that there are stairs and inclines,

Our driver dropped us and our cases at the bottom of the stairs up to reception.

although you would struggle with the amount of stairs - no lift from what I could see.

The resort has many level and yes there are lots of stairs and steep roadways,

It’s situated on a hill and there’s a lot of stairs to get to the villa,

If you are unable to climb stairs it’s not suitable.

The walking- now if you struggle with stairs or walking is difficult DO NOT STAY HERE.

but the stairs could be an issue for others.

Set slightly on a cliff you will find yourself climbing a few stairs to get to your room,

After making my way around the hills and stairs I was tied, hungry and frustrated!

The resort is on the side of the hill so there are lots of stairs

Come here, you may need to walk a few flights of stairs or they will drive you to your room.

From our room to reception and back was around 320 stairs

Just be aware that you will have to climb a lot of stairs to get around

Plus there are still 20+ stairs everywhere.

For a breakfest ( In front of our room ) we had to climb  120  stairs and then  still climb up the hill.

Besides the first day issues, the resort itself was great, except for one BIG item, the amount of stairs and hills!

All rooms are reached by going up and / or down flights of stairs.

Mandarava Resort and Spa

stair

staff

restaurant

breakfast

I was concerned about a previous review which mentioned construction works

The first room we were given was very loud due to neighbouring construction we swiftly requested to change rooms - it it worth noting that both rooms had tired shower curtains and blinds. 5.

The only downside was the construction constant banging etc near our room in building 6 did really spoil it

Unfortunately, there was a construction Site during our stay

Unfortunately the first room Chanalai put us in smelt very badly of damp, the mattress was hard and we realised that our room backed onto a construction site.

We arrived at our room and found out they had put us right next to the construction behind them.

On the back of the hotel there are some construction.

We were placed in a sea view room near the construction

an arms length from the construction site.

They checked people in next to the construction only to see them complaining the next morning at the front desk.

There is heavy construction going on next to the hotel (out of their control), so while walking around, you often hear heavy banging/construction, or see lots of dirt mounds and machinery.

Behind the hotel is a big construction yard so things get noisy from early morning till late evening.

Although first 6 nights we had to put up with the noise (building construction) outside

And then she said “if you don’t want this room, we have to change you to the room next to construction.

Nearby there was construction work going on, and they would start in the early hours of the morning.

Maybe he write is himself .If I Iasked about room and  the  construction on the back of the hotel (here is very noise).They will no ansver enithing  and I think he not care  the customers needed.

The hotel next door is under serious construction so our room was noisy, and it made for a scary view out our front door.

Be aware that due to its hillside location their are many sets of steps to negotiate and a new construction project is currently under way on hill behind hotel only meters away so avoid rooms near this construction as noise is noticeable in this area.

although be aware that at the moment there is a lot of construction work going so very noisy from 7.30 am until about 6pm.

Dan was asking and very helpful and very friendly.

Bum, Snook, June we’re very helpful and friendly at all time!

Staff they are friendly Dan, Day, Mani is very service.

The staff were friendly and helpful and we enjoyed the pool area.

Nice hotel,good food and friendly staffs.

I just come stay here today staff are friendly.

Across the entire  resort staff were friendly and accommodating.

The staff are very friendly especially K.Bum , June , Prem and K. sanook .

but staff so attentive and friendly and the hotel spotless but a little tired in places.

The receptionist helpful and friendly Khun.

Staff friendly Dan, Bum, Bolw very good service.

Our room has enough space and a stunning sea view, Everybody working in the hotel is very friendly and trying to full fill every wish.

Snook and Day were very friendly and helpful during checkout.

nice, clean well accomodated room with sea view, very nice breakfast, good location, friendly staff and a nice swimming pool.

The staffs were really friendly and breakfast was great.

We truly enjoyed our stay at this hotel
The staff was very friendly, especially Snook, Pream at the lobby 

The breakfast was delicious

The pool was clean and bar at the pool has cool barmen.

looking for information, requesting help with calling a shop in town to see if they are open during a day-long power outage).

Initially my room the shower water is lack of pressure & flow, upon calling the technician got it fixed almost immediately.

I asked for help and I asked them to call the police.

The smell was so disgusting until we had to call the front desk a few times at midnight.

Some things the hotel can do to improve their ratings: make sure there is toilet paper in the rooms, make sure the room phones work, and do some detail cleaning.

however with only 2 x burner rings and 1 sometimes 2 staff the queues were long and frustrating this needs to be looked at.

They wouldn’t refill the towels, so we had to call for them.

We had to call three times for more shampoo and shower gel and ran out of toilet roll on the last day.

but never took the time to use, as we got our exercises climbing all the stairs each day,( if not mobile maybe would not be great as there is a lot of stairs to get to your rooms).

Lamp shades turned brown, phone smelt awful never been wiped, no long mirror to look at myself, just wasn’t comfortable enough to touch much in this room.

They Call you after 11pm to hear about how you are.

There’s also no real bar area at the hotel other than 2 small sofas by reception or some cushions they put on top of a building which they call a roof top bar, again we just went elsewhere so wasn’t really a problem.

Though we were disappointed by the room-service staff (not picking up dirty plates for hours after numerous calls) and the house-keeping staff (not receiving an iron after numerous calls and waiting in our room for two hours) at first.

I don't want to ring as while there I found the reception desks English was not good enough to understand anything beyond very basic things and it would be useless.

I wouldn't hesitate recommending this hotel to others except those who are not so mobile (re the shower).

I said no, my phone I was holding was actually dead, and it got to the point where I had to show her this.

Asked for a pair of slipper & had to call them 3 time & they took 2 hours to get just a pair of slipper.

however no blow dryer and no iron in the room, you have to call room service.

After reaching the top floor we stepped in the room and I was feeling hot ACTUALLY THE AC WAS NOT WORKING and I had to call a couple of times for that.

If you ask for a towel or clean sheets or toilet paper, you are lucky to get it after calling 3 times.

The spread is poor and quality was so so.

It's a real shame that the Chanalai is given poor reviews because of the steps, as it's clear from the other reviews that there are many steps and few lifts, also, there is no pavement outside the hotel and into the main street so it can be difficult walking at busy periods in the traffic.

The shower wasn't great as the water pressure was pretty poor and I don't think the mixer was very good as changing the temperature even the slightest made it go scalding/ too cold.

The only slight let down was the poor WiFi in the room.

Breakfast in general is a poor quality - we just had fried eggs on toast 3 days and chose to eat out for the remaining time as there was cold coffee and unappetising food.

It is not acceptable from such a pretentious hotel to offer such a poor level of customer service.

Later we learned their communication is very poor.

(Looked poo)
We had 10 days half board with same poor dinner buffet, same food for 10 days, you can have a la carte for extra charge with a minimum 45 mins wait just for your starter, drinks not included not even a glass of water.

but there aren't enough of them and the same poor people seemed to do everything.

It was the same every day, lacked variety and the quality was poor.

Not clean, insects inside rooms, breakfast very poor !

First we had a truly ridiculous adventure hike just to get to our room (2 elevators and 6 flights of stairs) with the poor bell boy dripping sweat as he carried our bags for us (wouldn't accept help, I assume because of his management).

The water was dirty, and when using goggles under water, you could really see the filaments, dirt, leaves and other signs of both a poor filtering system and an inefficient pool manager.

However, it is let down by very poor staff.

but the quality of ingredients is so poor that you can barely it most of it like the salad bar, fruit and breads.

We felt that the few times that Thai food that was available it was of poor quality.

but the poor guy is rushed off his feet as they are busy!

They dont change towels need to ask for it and service is poor, seems that hotel is under staff.3.

but I'm afraid the entertainment was very poor.

The hotel and rooms and everywhere have free wifi, unlike Kata beach resort which is more expensive with poor wifi and charged for.

I stay at Chanalai garden resort in room number 6303.

One of the best hotels in Phuket, beach is just 5 min walk, nice swimming pool with bar, clean room, friendly stuff, very good breakfast for buffet, very big hotel so you won’t feel uncomfortable at all.

I stay at Chanalai Garden resorts in room number 2402.

Our room was very comfortable with a balcony overlooking one of the pools.

Khun Beau helped us find rooms all next to each other.

The room was cleaned and view from the room is very nice.

For the service is perfect staff at the lobby helping our for find the best view room thank june and dear and thank  for the help carry my bag from our room snook and pream , for the pool bar is delicious cocktail and the room service so yummy thank for everything,it is the first time i will be come back 5104

I want to recommend come stay to this Hotel , The hotel not far from the beach and room was clearn,food is good and staff from Recaption so nice ( day & Bank ) we stay in Room 2406 is very Good room I hope to see you next time ><

The room has a nice view to the pool and the ocean that is a 3 min walk away

My room 4302 very nice room the room was cleaned.

I stay in  room number 4302 at Chanalai garden resort.Hotel very big.

They are both assets to the hotel.I hope to come back again

Nice place and good staff especially mannie and bum and bank.

Goog hotel good staff Dan, Sanook, Tune and Dear FOM.

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