She checked me in with no problem at all, made sure to check for upgrades due to my status, and gave me a beautiful room.

I checked in after a canceled flight and Herson couldn’t have been more accommodating or understanding; he got me into a room right away and personally helped with extending my stay until I was rebooked on a new flight without requiring me to transfer to a new room.

Nela checked us in and was super helpful and provided all the information we needed; even offered us chilled water which was nice when we’re used to room temp bottles of water upon check in.

Upon arrival we were greeted by Mavel and Jackson at the front desk.

but the service that I received from Melva upon check-in was fantastic.

Herson informed me at checkin that the hotel upgraded my room to one with a nice ocean view and he gave me the details of the establishment.

I was greeted by the nicest lady who asked me how I was and gave me a warm smile even before asking me my name for check-in.

Just checked in to the Westin Fort Lauderdale Beach Resort and was handled very well and made to feel very welcomed by  Melva at the front desk.

She checked us in very quickly and made it a smooth process.

They both were friendly, vibrant and excellent with helping me get checked in ready for my stay.

When I arrived she welcomed me with a warm smile.

Melva was very helpful when we checked into our room.

Upon my arrival I had the pleasure to be greeted by Ms. Melva who was extremely helpful and welcoming.

She answered all of my questions and checked me in super fast.

Melva was great from the time we arrived.

From the time I checked in the front desk specialist Marva offered me top notch customer service!

I am so very pleased with the service my cousin and I received from Melva this evening as we checked in.

Always checking on us and helping with ours and everyone else’s umbrellas.

Melva was a pleasure to meet and check in with!

As someone who travels as much as I do, its wonderful to walk in and just be taken care of without worrying.

I’m a platinum member, and I’ve never been more impressed by how well princess took care of us.

Heath, Josephine  and Billy took great care of us at the pool and Waves.

Many thanks to Kimberly (Front desk) and Steve (bell-hop) for taking care of us.

The bartenders at the Waves Bar & Grill, Michelle and Shanique, took exceptional care of us throughout our stay.

from arranging the accommodations,  to the welcome gifts, to general care, the experience was top notch.

Heath at the pool took great care of us and we enjoyed talking to him.

Heath took wonderful care of us at the pool.

but the front desk personnel was very accommodating specifically Melva in which she took care of requests

Very accommodating, caring, and made sure we were well taken care of.

Her spirit, her kindness, her care made up for a very stressful day.

Dexter got us taken care of quickly with an early check in.

The minute I got out my car Storme took incredible care of me from my bags to moving my bags to room.

We were taken care of during every aspect of the stay.

Pedro took wonderful care of us this visit!!

Melva works at the front desk she was was extremely kind and gave us cold water every time we came in and she was helpful when I had a blister and gave me care for it which was nice.

That was the best money I have spent on self care.

Took care of everything I needed with a giant smile.

Took care of us with good humor and just made us feel taken care of.

charged for every little thing, hardly any privacy between bathroom and main room
stayed there because it was part of a tour package, next time I will stay at Holiday Inn Express, will just as nice as room,

My credit card was charged the entire amount of our 4 day stay plus an additional day.

but my card was charged over $90 and I’m not sure why.

All we wanted was for them to give us some sort of credit to make it up to us.

But because our van was too high, we were charged the “oversized” parking rate at $78/day, despite longer-

Nickel and Dimed- everything was a fee, restaurant charged for refills of soda, you paid extra for more then 2 beach chairs, you paid extra for an umbrella at the beach, one water per day per room or else you were charged for the $7 bottle of water in your room if you drank it.

I am not sure why they charge us $350 a night and gave us zero customer service .

but for the umbrella you have to pay $25 but we were charged $30
One does not expect this from a four star resort.

Thankfully they did disappear from my card before this time – Although I wasn’t told, it’s likely that hotel management pro-actively worked on removing these after my conversation with them.

My biggest gripe was the expense due to the hotel taking money from my debit card that were not agreed.Why is there no email address for this place?

There was a billing issue that was difficult to resolve.

If you use your hotel card to pay for meals and drinks, their financial system projects you will spend that amount daily and reserves it on your credit card.

Speaking of upcharges, I did not know that I’d be charged an additional $39 per night for resort fee.

It took four months to correct the charges to my credit card and obtain my refund through no help from hotel management which caused the charge.

But they charge $400-600 per night, and that's not even counting a $40 resort fee and a whopping $43 per day parking fee.

but I had to call 5 times over three weeks before I was able to speak with the person in charge of lost and found.

After mandatory room charges ($22 for each room) and a tip this was over $250.

In my 38 years of business travel I have never forgotten my credit card and driver license.

lousy. I was charged more than $ 2,000 to the card for "possible charges."

It’s quickly apparent that most of the funds were put into the Reno of lobby because the elevators are very old, dirty, and slow.

The bathroom door does not close correctly.

though until you’ve been in it and the door closes and it’s tough to tell if it’s moving since there’s no glass to see.

but only showed room was not vacuumed) - found the other earring back on the bathroom counter along with hair all over the tub floor - housekeeping definitely not taking pride in their job (no pen or paper to write on and no button on the phone to call housekeeping - had to call front desk for any assistance needed)
* room had sliding glass door (no screen) with an 8 inch wide "balcony" - wh

We used pillows and towels to block the bottom of the door which did not help much.

Normal room was disappointing, water pressure was terrible and there was a lot of maintenance flaws (door lock and balcony door missing screws) and just a general feeling of lack of proper maintenance.

They should have a bell man knock on doors to see if guests were okay.

We only heard a slamming door once or twice in the early evening,

Our room we had to put towels in sliding door track to stop the water flow.

We had to roll up a towel/tuck it around the bottom of the door & flip over/cover up the alarm clock.

Like other reviewers, we found the bathroom sliding doors didn't work.

Could not open the refrigerator because the cabinet door was broken.

Bad attitude from senior management when we had water in our room gurgling all night from sliding glass door.

Each time the elevator door squeaked open, we heard it.

The additional safety lock on the room door was also broken.

Window between bedroom and bathroom has levolor shutter; bathroom door is also levolor sliding door so no privacy when using bathroom.

The first night we were there my husband opened the cabinet to access the fridge and the door to the cabinet fell entirely off.

However, I did find shutters for bathroom door & side window that opened to room a little odd.

and someone came by banging (not knocking on the door) to kick us out.

but the bathroom is very poorly designed with the shutter window and sliding door.

The restaurant was delicious and the pool/beach area were very clean.

Beach access, chairs provided, and multiple great bars on the property.

This hotel was lovely, across from the beach with a walkway bridge from the pool to the beach.

I bring my wife and son as the resort has direct access to the beach with its bridge, as well as a great pool.

The lobby was very stylish and the room is very fitting for a beach resort.

I love the pool area and the walkway to the beach.

First of all this hotel is right across the beach gorgeous view very clean.

Great service, comfortable rooms , we enjoyed both the beach and pool.

There are newer hotel options popping up along Beach Boulevard every year, and

Great location in so far as beach access goes.

He even helped our waitress at the beach grill when she got behind.

The beach was so easy to get to and pool was always a fun environment to be in.

My partner and I had a wonderful stay at this beach resort.

Another great stay at the Westin on the beach.

The hotel is a great location right on the beach.

The hotel sheets were nice, my room view was beautiful (ocean front), the pool bar staff was friendly, and the beach access was so nice.

I came here to attend a conference and grateful to have a beach access as well as convenient conference facilities.

It has a great location across the street from the beach and a wonderful pool area.

Nele at the front desk was terrific and Heath was great at the pool & beach, when we needed food or drinks!

Fees are outrageous so be prepared to add at least $42 to over $90 to your room and you get nothing for it.

Don't recommend paying over $300, maybe $350, as anything over this and I'm sure you could find higher quality for similar cost.

Was the most expensive hotel I have ever stayed at and one of the worst experiences.

There was NO notice given which means that they only concern themselves with occupancy rates rather than the care and comfort of their guests.

The room on the sixth floor had a view of a cement wall, the prices are too high for what the stay is worth.

Which made me wonder what exactly is covered by the $42 per day resort fee?

PS: their "resort fees" are an absolute rip-off.

When I asked for a room that matches my reservation, had to  wait almost 30mins as they “checked” and  was given an option to move to a lower floor with no view because they had “no other options” unless I would pay more … and by the way I am a Bonvoy Gold Elite member which technically is eligible for free upgrade .

Was annoying to pay a $42 resort fee and they ran out of towels at the beach.

I foolishly left a very expensive necklace in my room and did not realize my mistake til I got to the airport.

I should’ve never had to pay another $300 because of their mistake.

If you are not going to provide any beach amenities, then there is no reason to charge a resort fee and advertise yourself as a beach resort.

Amenities- let's be honest about what is included in the $45 resort fee- if you don't get to the chairs by 10am on the one and only pool deck your not getting a chair, 8am if you want a chair with an umbrella, and same goes for the 2 beach chairs, you must get there early.

Considering the rooms were very expensive.

For the cost, it wasn't worth it the elevator hassle nor the bathroom situation.

•	The resort fee of $42 is nothing short of ridiculous.

but when we paid, waiter said it was $50 each.

Lona is a fantastic restaurant and the 2nd floor coffee house is a good spot for morning and late night snacks.

The food/ restaurant was clean and tasty.

Dinners at Lona and breakfast at Tinta were delicious.

Everything was clean and we liked being within walking distance of most restaurants and things to do.

Loved the atmosphere and the overall ambience of the restaurant.

It was so good we ate there 3 times.. Dinner, Breakfast and on our way home we stopped in for their bottomless buffet which was incredible.

Margaritas are incredible & staff awesome.

Very knowledgeable with the area and he has been extremely helpful with recommendations for places to eat and  vistas my wife and I should visit.

Good food and great view if you get an ocean side room.

Shanique gave us excellent service at the pool bar and grill.

The second time we are there, food and service were both great.

Great breakfast at the restaurant downstairs.

Hotel has Starbucks and great restaurant “Lona”.

We had a lovely visit and Andres was so helpful in making sure we received the best rooms available.

Kathy at the front desk was very friendly and helpful and made us feel welcomed.

He worked efficiently and took the time to answer all my questions.

Herson at the front desk was very helpful!

but the staff was very friendly and helpful.

I walked in after a long few days of traveling and was immediately impressed by Nele, who greeted me with a smile and made sure I was taken care of.

Receptionist “princess” took great care of us, and we would come back there again anytime we’re in Fort Lauderdale.

She was a wealth of knowledge, and so accommodating.

She was quick, professional, and very friendly.

Kathy at the front desk helped us upgrade our rooms.

She was welcoming and I will continue to recommend and stay because of Malva.

Very sweet guy no attitude at all he deserves a raise!

She is very professional, friendly, knowledgeable and is an excellent employee.

That is all thanks to a phenomenal staff.

Super kind and even told us the best spots to eat in the area.

He had great positive energy, was efficient, always helpful, and fun!

He has a radiating smile and was willing to help us out in multiple situations.

Thank you guys already making my experience here so warming so excited to stay for two nights already!

From the managers and front desk associates to bellmen and housekeeping, they go above and beyond to assure guests have the best experience possible.

A special thank you to Tashelle for making me and them a priority, have not received better attention and hospitality than we received from her. ❤️

Tashelle is Amazing at Hospitality and Guest Services!!

My great experience began the moment I walked in the door.

All these creates very pleasant experience and shows that management taking pride in their job.

Highly recommend this hotel due to the pleasant experience I had with Melva and team.

I really enjoyed the food and hospitality.

Our server really made it the best experience.

The best part of this experience was Ms. Melva.

Her smile, hospitality and service was great!

It was a great experience, the facilities are really nice (there's a steam room and hot tub, relaxing lounge, amenities).

I love the Westin and the ocean view experience amazing!

Melva made sure my birthday was a positive experience!

Thanks to the pool staff Heath, Ann & Josephine who made sure we had a great experience.

We were greeted with a smile and warm welcome and treated with kindness and great hospitality!

The Westin Fort Lauderdale Beach Resort

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The daily breakfast was made to order along with a beautiful tiered selection of meats, cheeses, fruit and pastries brought to your table.

The bar is nice and the breakfast very good.

The hotel served breakfast every morning that is absolutely delicious.

Breakfast is good and the staff took notice of our orders and preference.

The breakfast was also top notch…The hotel is in a great location and it is very easy to get around and to see all of the main attractions.

Breakfast was really good and cooked fresh.

Bracocco hotels breakfast was lovely, loads to choose from.

The breakfast and attention was personalized.

The hotel as represented here so many times has a delightful breakfast experience.

We especially loved the concierge staff, Stefano in the breakfast room, and bartender Gian Luca.

From the moment we entered the Hotel, service was perfect from the front desk, the breakfast to the daily room cleaning.

Breakfast very good with many choices and they are very attentive to food intolerances.

Breakfast in included in the price and the menu is full of delicious items to order.

The sit-down breakfast was delicious, and the bar was quiet and welcoming.

Great Breakfast,  We will stay there again.

Very comfortable rooms , great breakfast and a wonderful bar and bartender .

So because our ride was waiting, we lugged the luggage up and down the stairs to the elevator ourselves.

The elevator is really small and could barely fit 2 people and 2 luggages.

The hotel has a small lobby and elevator,

While we should have heard noise from our neighbors, the street, and the elevator, not once did we hear a peep, which made the Hotel B a great break from the noise and bustle of the city.

It has only 1 small elevator and it takes sometimes a while till it gets to you.

The hotel footprint is quite small and accordingly everything inside the hotel is small from the door to the hotel to the lobby and halls and elevator and most importantly the rooms.

There is one small elevator, appropriate for a hotel of this size and with little wait time.

Elevator was very small and air conditioning was not very cold (typical for Europe).

One thing awkward about the part of the hotel where we stayed was the need to go up and down stairs to get to the elevator (4th floor).

We were in Room 48; took the elevator to the 5th floor, then walked down 2 short flights of stairs and hallway to our room -- similar to a room we had at Banff Spring Resort years ago!

The hotel has a brand-new Schindler elevator that holds 6 people.

You should request a room away from the stairs and elevator.

The elevator was broken and was only fixed as we were checking out.

The elevator was also small and slow and I had to go up four flights of stairs,

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