We had to have our keys reset, because we got locked out, of our room, and we had to call to figure out the a/c, because our room was stuffy.

The main reason for 4 stars instead of 5 is that the air conditioning in the rooms is not good.

but not great, had to keep the drapes drawn in the afternoon to help control the heat, hotel did nothing to remedy this, they finally sent me a tower fan which just blows hot air.

The only minus would be that the airco in the bedroom was too weak.

but not cold; however we are Americans and used to air conditioning!

We showed them proof of the rate we had accepted.The air conditioning in the children's room did not work properly throughout our stay, even after the hotel said they had solved the problem.

The thermostats heat the room no matter the setting.

My daughter had no hot water the first day of our 6 day visit and a fan was brought to her room as her air conditioning was not working.

The conference facilities were not so good, poor air conditioning left the rooms unpleasantly hot.

The carpet is dingy, the air conditioning is barely functional.

Our room was too hot with a tricky thermostat, so they found us another well-appointed room right away.

Surprisingly the impressive historical background is not suffocating.

We were moved to two other rooms and the air conditioning did not work in one of the rooms, so another room had to be found.

Perhaps I needed a guide on how to work the heating/cooling unit,

We call and they bring two fans, saying you cannot put on the a/c when the system is on heat.

As many other travelers have stated the air conditioning is completely not reliable.

Needs remolding of carpets and air conditioning units in each room.

However, they did not fix the air conditioning issue despite asking 2 times.

There was also a loud noise from the air con due to general wear and tear which did keep us awake.

The hotel offers free shuttle rides back to Paris, either Opera or Champs-Elysees.

Sadly this restaurant was closed then for a conference and we were made to eat in another restaurant which felt, in view of Covid, very crowded with much coughing.

However they closed (there was no fire) and it really made a lot of noise each time a person would go through the heavy fire doors.

I had noticed that the website indicated that the restaurant would be closed for renovation and would open just a couple of weeks before our arrival, so timing was perfect.

The gate was already closed and there was a security guy in the front that was supposed to let late-arrival guests in.

Their is no bar as such except for the annex type bar that was closed ON NEW YEARS EVE.

The main Gorda Ramsay restaurant was closed, so we ate twice at the GR Veranda restaurant.

The visit started out badly as Versailles palace was closed during our visit because of a strike, we did not find out until we arrived.

On arrival day 1 - 5pm Restaurant was closed, dined on the veranda where we ordered 2 steaks @ 55$ each, they were not good.

On the day of our departure, we checked out, left our bags to head to the palace (which was closed on Monday, our only full day there).

I also had to deal with a station being closed and being re-routed.

We did not get to try Gordon Ramsey's restaurant for diner because it was closed,

Issues, they should tell us at check in that Versailles is closed on Mondays.

A Gordon Ramsay restaurant (which was closed while we were there, not sure why) But they do have a "Terrace Restaurant" and if the weather cooperates you can sit outside and look over what apparently was the pasture that Marie Antoinette had her lambs, there still there.

by the time we got there they were mopping and cleaning up the pool area and basically closed early without the front desk knowing.

It also was a bit disorganized -- with considerable confusion concerning bags, the main restaurant was closed, the bar only has "house wine" (this is France !

The pool was a little cold the 2nd day- maybe the doors need to be closed!

Overall poor experience from checkin to room maintenance and not getting the room we paid for due to unadvertised renovations that have closed two of the 5 floors.

Here's why:

The Pro's
- Location, it is only a couple of minutes from the side entrance to Versailles, perfect for early morning entrance or the evening firework and fountain show.

Location is great ' adjacent to the Gardens.

This hotel is located very close to the Palace of Versailles which is very convenient.

Perfect location - just next to the Versailles, it's literally a few minutes walking distance and seen from the window.

The hotel is located very close to the Palace (see my separate review on Chateau Versailles).

The hotel is literally across the street from the palace so location cannot be beat.

The location is superb for visiting the Chateau and gardens - it's a short walk to one of the gates.

Location to the Palace Gates and access to the gardens for some lovely walks after the grounds close at 1830
2.

The hotel is located right next to the palace of Versailles which was convenient.

Hotel in good location, staff is friendly

The hotel is beautiful & in a great location - being close to Versailles & the town.

In terms of positives, the hotel is wonderfully situated on the edge of Versailles, you could not ask for a better location.

I really enjoyed my stay with this Waldorf hotel, as it has a unique location close to the palace of Versailles.

The location is simply superb; it is right across from the side entrance to Versailles, meaning that you can enter in the morning and have the gardens totally to yourself.

The staff were wonderful and the location and grounds beautiful.

Rooms starting at €250 is not bad for the location.

The hotel is located next to the park entrance of Versailles very nice and it is a 15 min walk to the main entrance of the Chateau.

The service, the location, the staff and the food was very good.

but with a few improvements/pushes from management to elevate the guest experience this could be a great option to the central Paris five-star properties, many which frankly are not worth the exorbitant room rates they charge.

Upon confronting the newly promoted manager she laughed and hung up the phone when I asked for GM.

Since it was Sunday, and they apparently had no manager on duty or anyone with authority they could get me in touch with (at a luxury property, they had no manager on duty on a Sunday at 10am?

but after having taken away the item, there was no follow up from management where typically brand standards would dictate at least a card?

The General Manager and his Team should be proud of what they can control in terms of service which is at at least as good as any other 5 star hotel anywhere in the World and I have no doubt that when the required investment in renovating and updating parts of the hotel does happen, it will once again be as grand as it was when in first opened its doors as a Waldorf Astoria hotel.

I highly suggest management invests in some service training for their staff and learn how to be more inviting.

The supervisors / managers were very sharp and it was not beyond them to remove dirty dishes as they walked by our table.

Upon check-out I was told that a manager would contact me via email.

To become a first-class hotel, management needs to make major improvements to the restaurants.

It is clear that should you have an issue while staying you are unlikely to receive a response from the Hotel Manager or for him to care about your experience.

Despite all the lovely things about the hotel, it was let down badly, in our view, by the housekeeping and the failure of the senior management to make any kind of apology or response after the matter  was brought to their attention via email from my daughter while we were at the hotel.

I asked to speak with the F&B manager who was so rude to me.

Seriously - this hotel needs new management.

The manager tried to explain to me why this bath tub leaked. Really?

But I had to fight for that, the manager at first offered us two drinks.

To manager, please do not send me the copied response you give to everyone.

Unfortunately, the pool was shut "for maintenance" for the second summer in a row (this time in July, last year in August) -- either a poor excuse or bad management.

The General Manager wrote back personally insisting that we had to pay for a second room for our newborn twins because of the hotel's "fire code".

but it was slow and often staff had to be prompted for ordering, clearing etc.

Unfortunately the food and the service when ordering is very slow and chaotic and not on par with the expected level of such a place and at such prices.

They do not know how to serve wine, clear a table, stand around empty-handed, slow and indifferent.

Service in the terrace bar was slow and erratic and breakfast bordered on chaotic.

Unfortunately, the food was unsatisfactory and the service was slow.

The two most notable things that were off were the lifts, which are ridiculously small and slow and the bathroom, which had a couple of broken fittings and a poorly designed bath tub that took an eternity to fill.

Service was very slow and dirty plates were only removed after quite a long time.

Service in restaurants in slow, rude, and dry (but then again I gather the justification for the crowds there is the limited choices in the area perhaps?).

Take a drink and baguette as the food options are minimal and queues long, service VERY slow (seems to be a French characteristic)
9.30 tour of the Kings chambers was brilliant!

Nothing too special for a Christmas brunch..
Not to mention pretty much everyone had bookings yet they made all the guests line up for 15-20 minutes since they have really slow seating arrangements.

though is the slow service (especially at the Gallery Bar), lack of follow through from staff (I asked a question from someone at the La Verandah restaurant and she said she would check with the chef and never returned), and staff who are unable to communicate with guests unless you speak French.

Room service was also a little slow this time,

Let down by slow breakfast drinks service (and toaster not working), some slight stagnant water smell in room and disappointing view on 1st floor.

but staff a little stiff and slow with service, otherwise great.

We thought the service was slow and there were times we wondered if the staff remembered we were still there.

A lovely tree lined street with very limited and slow through-traffic, that culminates in the golden entrance to the Versailles park and estate.

we are there to celebrate our only anniversary , the hotel just spread rose petals on the floor which half of them has change colour and begin to smell It makes the room looks dirty.

Th bad:
During our stay, the entire lobby smelled like horse poop… I know, it sounds funny

I didn’t like that I had to walk through water to enter. Gross.

The furniture in the lobby bar area is filthy.

Smoking should be banned and enforced on the entire property - my wishful thinking.

Outdoor furniture is not maintained and daily clean - dirty chairs and ashtrays.

Never mind the odors that could not be evacuated.

Our first room smelled of cigarettes and we were moved immediately.

The breakfast was disgusting with pre-cut sliced cheese you find at the holiday inn.

They were tired and a bit dated and, the first room which we were allocated, was dark and dingy and stunk of smoke.

Some common areas are not really up to five star level: the pool area looked messy, outdated and had a horrible urine smell in the showers.

We got changed for dinner and frankly I was dripping with sweat when leaving the room.

but the only real problem with the building was the parking garage was in the under croft and the smell of exhaust fumes in the elevator was overwhelming especially when a classic car rally was leaving.

The balcony on the room was dirty with used cigarettes littering the ground.

However, the age of building is reflected in the draftiness and the scent of mildew in the hallways (attempted to be covered by a strong perfume) 

We had pre-paid our stay in full.

It is clearly a rotten trick taxi drivers play in most metropolitan cities to bully the tourists,

Wife's lobster sandwich on day old stale white bread.

The hotel is beautiful and the staff was incredibly welcoming, helpful and service oriented.

Thank you to all staff who where very helpful.made my son very happy.

Staff is excellent and very friendly and welcoming.

The hotel was amazing and the staff exceptional - everyone was on the ball and very helpful, if there was a problem it was swiftly dealt with.

Staff is amazingly helpful and accommodating.

Being an American hotel chain is urgent to sensibilize employees to the American or English standard of good  service.

The arrogance of the staff was quite breathtaking.

The staff at reception, dinner, breakfast and other things were very nice.

The staff was very detail oriented and friendly!

Amazing hotel - from the moment you step in to the palace and get greeted by the Portier, followed by a wonderful check in done by Charlene & Christine.

The staff was very friendly, and our room was nice.

The staff was also amazing and very helpful, special thanks to Erika and Hrystyna at the reception.

We didn’t receive any welcome note from the GM, Director operations or a personal greeting to any of the 3 Diamond Members.

Sadly, the staff were less than helpful and had no sense of urgency especially in the dining area.

Hopefully these can be corrected with some more attention, this would then make it a 5-star experience.

Luckily another younger guy also working valet sorted it out for us through the second destination charger they have outdoors.

We used Tymothe the concierge for several items as well- he came through every time from Padel lessons, to Palace water fountain show tickets.

What makes this hotel special is the professional, attentive staff.

Will definitely return the next time I visit Versailles.

We chose this hotel as being convenient to visit the Palace.

first things first, I have clients do 1 night stays in Versailles from Paris to visit the palace and gardens.

It ruined our dream of visiting Versailles.

My husband and I wanted to visit Versailles as we were completing a months vacation throughput Europe and we were flying out of CDG.

They provided everything one needed while also taking care of visiting world leaders.

I will definitely be returning on my next visit to Versailles.

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Perfect place to stay when visiting the Versailles palace and gardens.

If you visit versailles this hotel is a must! !

We were treated as royalty during our visit in this beautiful location in France.

Certainly worth a visit, even in the dead of winter.

walford astoria will not give back your deposit on checkout (100€ per person)
great location to visit versailles    
mediocre quality for the price
good breakfast 
service ok
internet sucks
nothing more to add

Would highly recommend- fantastic service from the staff - beautiful surroundings could not fault will return soon highly recommend a stay - 2 nights were not enough ❤️

Location is ideal for visit to Versailles

This hotel is literally the perfect place to stay if visiting the Palace.

Versailles is an excellent location to visit and this hotel makes it event a better experience.

Stayed here in November for just one night when visiting Versailles and after being on our feet all day visiting the magnificent Versailles Gardens, The Petit and Grande Trianon and of course The Versailles Palace, the bed was literally a dream to get into.

We visited the mall in Versailles, they have nice stores and good prices.

This is my second visit to the Trianon Palace Versailles since 2013.

It is also only a five minute walk to shops and ten minutes to a glut of restaurants.

Cons:
A good 10-15min walk to almost anything.

I had evening tickets to Versailles and wanted to have a drink and a quick bite to eat before walking over.

Julie checked us in and gave us a overview of the hotel and walked us to our elevator-such a nice touch.

The hotel is well situated next to the Trianon entrance of Versailles, you can walk to anywhere on the palace property and be there in 10-15 minutes maximum.

You can walk to the entrance right outside of the entrance to the property.

Not a problem for us and you are completely free to walk through the magnificent gardens.

Well appointed rooms, surrounded by beautiful property, easy walk to the Versailles Palace and garden and the nearby park.

There are train stations accessible to Paris about 1 to 1.5 miles away, 25-35 minute walks, or short taxi rides.

The hotel is great (but a good walk from other other attractions).

The Trianon Palace is juxtaposed against the actual Park of Versailles and it is so easy to take walks there using this property as a base.The basement located indoor swimming pool was also very beautiful and it gave onto a fantastic outdoor garden area.

It is right next to the Palace Garden's entrance and only 5 minutes walk from the Palace of Versailles.

We choose the hotel for its location, 5 minutes walk from the "Chateau de Versailles".

Elegant Hotel in Versailles 
Attentive staff and communicative everyone speaks English and very helpful 
Just feel minutes walking fromChateau se Versailles , perfect hotel for who is going to visite the chateau
Room excelente with Salvatore Ferragamo toiletries

Excellent location overlooking the gardens of Versailles and a short walk from the palace itself.

It is so close to Versailles and nice to be able to walk down the street and be in the Versailles gardens.

Waldorf Astoria Versailles - Trianon Palace

slow

smell

management

closed

location

walk

visit

but in easy walking distance of the lively Place De Clichy and the more central  sights of the Opera district, Place De Concorde, Champs Elysees etc.

Uber to Champs Elysee or Eiffel Tower was about €10 at the most.

The positives about the hotel are that all staff were extremely pleasant and helpful, breakfast was great and the hotel is very well located - walking distance to Metro, Champs Élysées and many other landmarks.

The neighbourhood is very nice, not as touristy as Champs- Elysees or around The latin quaters,

but its a 20 min walk to the Champs Elysée, and the walk include the Designer shopping area and t takes you past Galeries Lafayette!

Short walk to Montmartre and about 25 min walk to Champs Elysees.

Very cool hotel in a great central location of Paris, 3 stops on the metro to the champs elysee or a 30 minute walk.

So we lingered at the Eiffel Tower, the Louvre and the Champs Elysee.

Added bonus was the Christmas Market on the Champs Elysees which we didn't know about.

From there the line 13 can take you to the Champs Élysées.

The hotel itself is walking distance to Champs Élysées etc.

A 10 minute walk to the Opera House and 30 minute walk to the Seine/ Champs Elysees.

The location of the hotel was great, a 5 minute walk from a metro station and just a couple of stops from the champs elysee and other sights.

Great hotel in a great location (5 mins on Metro to Champs Elysees).

Eiffel Tour, the Champs-elysees are a short metro ride away.

No coffee in the room, then charging me for a cup to go, is also a pet peeve of mine.

but it was so problem and we were not charged for it!

All my guests took a card and said they would come back there if they need to stay in Paris.

but afterwards checked hotel website directly and was the same price so wish I had booked directly on their own website (booking was made within 7 days of arrival so would have been charged by booking.com to cancel)

The only problem we had was when we checked out they nearly charged us for the breakfast buffet and using the sauna and steam room.

We returned late one evening with a bottle of wine, I requested a bottle opener, they took our bottle, we went to our room and 2 minutes later the wine arrives in an ice bucket with two glasses and a bowl of nuts and olives ( no charge ) Now that is service.

One point to note is that if the hotel order a fixed rate taxi for you that you confirm this with the taxi as we got to the airport to find we were charged more than the original quote which was a bit annoying.

We are from NYC and we totally forgot to bring the outlet converter to charge our cameras, the front desk staff had every converter you can imagine.

The minor one was I felt the breakfasts were a little ‘lightweight’ for the price guests pay within their room charge.

but upon arriving at the hotel the staff phoned them and it turned out the taxi company had a mix up and the staff arranged with them to pick us up for our departure free of charge!!

(note: they do not pre authorise a card or anything, they make you feel at home and you pay on check out - a real plus)
We stayed in the Musee D'Orsay room and it was perfect.

There is NO CHARGE to change rooms so take advantage!

but it is pretty sad when you know that is why they charge so much, for a few extra bits of plastic and wood put up to look like a monument.

Coffee: Not complimentary and we're charged for all our orders.

he said it was a waiting charge this is a disgrace such a shame really mad our stay a bad experience .

I had forgotten that the cost was not included and there was no reminder anywhere in the dining room that there was a charge.

but we were not notified someone would be in our room and we did not know there was a problem with the bath, he also used our iphone charger to charge his phone whilst he was fixing the bath.

Hotel Secret de Paris 25.-26.9.2022
4,5
Exciting

The room, the service, the breakfast and the atmosphere in the evening all contributed to a great stay.

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