So far this resort is the best one we have stayed at compared to - the Grand Moon Palace, Moon Palace, Princess, Ocean Riviera Paradise, Occidental Xcaret, Royalton, Atlantis etc.

butler service really made a huge improvement on everything compared to all other resorts I’ve ever stayed at.

The beach is great, alot of long chairs, no need to reserve early in the morning and tractor passed often to clean the sea weeds which was minimum compared to others.

I also challenged the hotel manager to stay a night at a few of his competitors to see how their beds and service were compared to his.

It was on the Garden View side which was pretty quiet, compared to the rooms facing central pool.

Compared to the elegance of the restaurants, and generally good food, the pool scene is totally out of place.

The loft suite was nice, housekeeping was good, room service was good - the menu was a little limited compared to some places I've been.

We have both had Covid and Covid is nothing compared to what we had here.

The quality & variety lacked compared to other resorts I have been to.

For a 5 star place I would actually give it 1 star because of the price compared to the service and food that was provided..

I love the beach here compared to Yucatan, the sand is softer and more beach area.

We had a loft suite jacuzzi room which was ginormous compared to other hotels in Mexico/around the world we have stayed in.

My experience was night and day compared to Yucatán.

The food was ok, again nothing compared to secrets.

It can be a bit of a louder pool compared to others

butler service is totally different here compared to what we experienced previously.

although the food was good in our opinion it was not Great compared to some other resorts we have been to in Cancun.

Had a wonderful vacation and was really impressed with the resort compared to other places I have stayed in the area.

This is a new hotel compared to the other TRS's a Miami feel.

This is definitely a place I will come back to, compared  to any other trip.

We felt like we were dining next to the Eiffel Tower.

The pools and pool areas were clean and well maintained, staff does a great job at this

We booked a scuba trip through the resort (water activity person at TRS Adult pool) with no issues, we had a great time.

We became good friends with Orlando, Morin, Alan, Istmarie, Marco and Waldo at the members pool.

The drink culture around the pool was like being back in Benidorm.

All the staff greeted us at every time of the day, whether it was at the restaurant, pool or on the beach and always inquired if we needed anything.

The couples massage was amazing, the beach is beautiful, the pool is large with plenty of room for everyone, the food and selection is top notch and the entire property, including our room, was extremely clean and well maintained.

Thank you to Carlos for passing by and making sure we were taken care of while we spent time at the pool everyday with spunk and a great smile!

The swimming pool with the attached pool bar are beautiful and the bartenders know their cocktails.

Everything from the restaurants, the service, the pools, the spa, the bars, the rooms, and all the other amenities were absolutely fantastic!

We really enjoyed the main pool area, had a quiet areas away from the pool area and the waiters were always available to bring whatever u wanted.

Having stayed in the Loft Suite the first time, we opted for a Swin up Room with Main Pool View.

Getaway to a place with no worries 
Relaxation is the major theme and your contentment 
Is always the top priority of everyone helping to enjoy your stay 
Laughter is in abundance around the pool bars
And the music puts everyone in a great mood!

The hour long hydrotherapy circuit that accompanies spa treatments is luxurious and we loved finishing up in the third story infinity pool, staring at the ocean.

Pool/beach: The pool and beach are both very clean.

Pool entertainment was perfect, had the best time each day.

The food, the service, the spa, the gym, the golf carts, the coffee shop, the pool, the

We enjoyed our stay especially by the pool with the assistance of Jesus and Omar!

butler or a pool butler and there are different packages.

The pool and the beach were great too and the service was on point.

but I did not pay attention and allow these types of things ruin my trip.

Our sink also sprung a leak 
Towels in our room were at a premium.

If you don't do anything else make sure you pay a visit to the spa.

If you have medical benefits that pay for a massage why wouldn’t you get a different gift?

The price was reasonable and included waters at no additional costs.

For a very expensive holiday, we didn’t then expect to be paying out to every staff member for the smallest of things.

Just imagine not being able to wash your hands or being able to shower in your room that you paid several hundreds of dollars for;only to have management have no regards for the inconvenience that you encountered.

Therefor an (expensive) upgrade was not necessary.

but all the  small things add up and take away the luxury you pay for.

The filet mignon tasted like venison the portions terrible all for $179 usd.

Once we got to the lobby, extremely rushed and infuriated, we had to demand that Randy call someone above him to coordinate a new car to pick us up which wasn't a luxury vehicle like we paid for

We would not stay at this "resort" again if you paid the bill for us.

We still paid full price which is not what we expected

but not least - yes it’s all inclusive and yes you pay for All that comes with that but for gods sake bring $30-$50 for tipping per DAY.

but it's a major tourist trap, very loud and busy, and you have to pay for everything there.

I would've honestly paid $500+ for this meal.

The Ambassador suite that we requested and paid for in advance, was HORRIBLE!!

Not a premium feeling for such an expensive resort.

The food on the TRS side is definitely better than the family side

Great food and a great place to spend your vacation!

The food, the staff and the overall atmosphere is worth every penny.

They got considerably wonderful steaks, sides and desserts
The staffs were very kind, especially, Andres served me very well.

The mimosas were flowing and they surprised us with a birthday dessert and sing song with the usual  great craic and fun we've had at helios so far.

The food was so good as well as the drinks and views.

We ate at many of the resort restaurants and went on the sunset cruise excursion.

The steaks, the empanadas and the crepe de dulce de leche were amazing.

They all reassured me that I had nothing to worry about because they would cook my meals separately.

The CHIC show and dinner was absolutely fabulous and truely spectacular!

Rodrigo in the Japanese restaurant was great too .

There was no evidence of the fancy cocktails, complete with smoke, that they advertised.

Dining room and buffet chairs stained and filthy.

I got pool view room 
Room needs to maintain, so much scratch in wall ,and bad smell on bathroom, 
Unfortunately no tied up professionaly next morning .

I rarely saw something dirty or ugly or smelled bad.

Room service never came on several occassions and when it did the food was cold and stale.

We had to wait until 4:00PM to go to the suite, then it was musty, moldy and smelled TERRIBLE!!

Our TV needed replaced on day 1, the room smelled damp and we were only offered a replacement room towards the end of the stay after the leaks had been fixed so there was no point.

Lots of seaweed (not sure what can be done) and it smelled.

but humidity was very high and probably was a musty smell reason.

— MARIJUANA ENFORCEMENT: For two nights during our stay, our neighbors were chain-smoking marijuana.

Annoying part was there was constantly boat/jet ski rides ,seaweed raker right on the shore so it was loud and you got hit with the gas smell a lot.

When we did find an open restaurant the food was disgusting.

Our room did have a kinda light musty smell, airing the room out and running ac helps.

As I’m starting to feel better my fiancé starts getting sick as well puking, diarrhea, body aches, twitches, and hot and cold sweats.

however when the sprinkler systems are running the odor from that is just putrid, as the water is not filtered and smells like raw sewage.

Only negative comment about the beach were the wave runners going back and forth and then having to smell gas while relaxing on the beach.

Further, the smoke detector which was positioned directly over the bed was constantly flashing in my eyes, making sleep impossible until at least 2 am.

All the staff we encountered were wonderful, super helpful and nice, our Butlers, Hector and Maria went above and beyond to make our stay great, we couldn’t thank them enough.

though and the staff were friendly and speedy.

Alan, Bryan, Eduardo and the lovely girls at the front desk really looked after us and made my partner's birthday so special.

The staff was great and the it was such an amazing price for such a nice getaway.

The staff were very attentive and we do not have anything

They really do make an effort to cater to various allergies at both TRS and Grand Palladium, and all the staff are extra attentive to you.

butlers, Janner and Roberto were friendly and helpful with any request that we had.

And ask for Isis to be your coordinator, she is second to NONE!! !

After speaking with the correct people, Gerardo Miranda (Front Desk Manager) as well as my AMAZING

The staff were the most accommodating and professional.

Thanks a lot for the great time TRS and a warm hug to all of the employees!

The POP team are all great led by Benjamin every one of them made our stay great .

Service was great here and big shout out to the head bar guy.

This was our first all inclusive as a couple, and we felt very pampered by the staff.

Butler Service/Housekeeping: Shout out Alberto and Cesar, our Butlers for our stay in Building 2!

Food was great sat on the balcony facing the ocean can’t wait to go back!

Felipe set us up with a very nice view and we loved it.

Our favorite restaurant was the beach view Helios Restaurant.

Beautiful location looking out to the sea.

The Jr. Suite was top notch, we had a beautiful view and the staff treats you with so much consideration!

We had a swimout garden view which faced the Secrets resort in Bldg 1 room 01032.

We stayed in building 2 room 2038 which has a small ocean view and is pool side.

We had a garden view room (Suite 1202 in building 1) it was spotless when we arrived and we were met by Victor our

Just home from an amazing 10 night stay in a ocean view loft suite.

The view is incredible and it’s air-conditioned.

He was very friendly and offered to take our picture so we could remember our dinner, which we had an incredible view at btw!

The balcony view simply faces the rooms across from it.

Myself and my partner stayed in the stunning TFS Coral for the first time.

Check them out if you love amazing food, smiles and a stunning view!

My daughters birthday celebration 

9/09-9/11

The property is breathtaking 

The upkeep is immaculate 

The team members were all friendly and personable and eager to help with anything

The amenities were top tier

It was extremely hot and the beach was great without too much seaweed except on rough sea days.

TRS Coral Hotel

smell

price

restaurant

eiffel

tower

staff

pool

view

compared

xcaret

Room is too comfortable, they manage it so well,Bed bathroom are so neath.Would like to  thanks to Mr. Nem Kumar for taking care and doing his job professionally. Absolutely well recommended this Hotel my family and friends and will come back again and again :)

It was a wonderful stay .housekeeping service is very good specially Aakash and yoginder .they take care of our stay and our group .everything is well arrange and good service ne bed is made very nicely washroom was so clean and hygienic

The room is clean and the service it’s excellent the room are calm 
The environment are wonderful 
The restaurant are delicious 
Really i enjoy my stay there and the staf was  nice
 If you there just call nem kumar he will take care of you 

Thanks pullman hotel

I particularly want to say thank to MR. NEM KUMAR from housekeeping who is very meticulous in his job and taking good care if the room cleanliness.

It is a wonderfull stay .everything is good and well arrange .towels are good and new and room cleaning is super akash and mithun they are super for taking care of stay perfectly.soap is very good quality.

It's start from beginning.when I enter in room I found totally clean room me akash and yesveer did a good job to take care of my stay .room was very clean after used and washroom is very shining and everything is placed as per requirement already .good job housekeeping team

Restaurant manager took special care to ensure the dishes are served hot.

It was a amazing stay in Pullman aerocity everything is perfect .room cleaning is very good and cleaning is up to the mark .bed is neat and clean .washroom cleaning is so good in cleaning with good sence .Mr akash and Deepak they really take care of my stay ..
One thing I want to share that one boy from reception knocking my door again and again and don't want to wait after knock and open my room directly.it is not good at all rest all is good

Room cleanliness is wonderful 
Overall stay was very pleasant 
Mr. Nem Kumar is very kind enough in taking care guests need and is very appreciated 

Air conditioning and quality of food is also so good and having variety to choose 

Stay in Pullman is recommended

jenny housekeeper supervisors make sure everything is smooth and took care of us .

From neatly arranged linens to well-organized amenities, every aspect of the room was thoughtfully taken care of.

hands up to the Housekeeping team leas by Miss Jenny and the room cleaner name dileep and yogendra for taking care all my needs in the room,they are just one call away and they coming to you,the room is perfect,clean as always big and xomfortable,i also give 5stars rate to all the staff in lounge they are all good,kudos to all the staff from security,barstaff,restaurantstaff,housekeeping staff,concierge staff,reception staff and to all the manager,i really love to stay here in pullman and novotel i am highly recommend this to everyone❤️

Special thanks to Mr dileep Bhai  for taking care of us so nicely and listening to our every calls ASAP.

For house keeping department
The cleanses of this hotel was bes is comfortable amazing and special thanks to Mr dileep he took care of us very nicely keep this Hard work.and nothing to say food was amazing on time taste of food was delicious I liked it

My special thank you to Mr Manthan, Mr Naveen and Mr Vijay from the engineering department who were so helpful along with Daya and Anshu from security department and Miss Kajol the manager who was with me helping out and taking care of everything.

Dileep took good of care of us as housekeeper.

The room was perfect and the cleaners was so top in everything and i hope to visit this hotel again and again 
Nem kumar take care of everything for my room and keep it so relaxing and clean 
The bad and pillows was so perfect i would like to thank him by your appreciation

The best hotel and love the stay thnks hk team speciall jenny hk supervisor who take care of my stay and yogi for cleaning the room with spotless bathroom are shining and its wow to stay at pullman thnks to  jayanta for quick response

And if there is any problem, issues you just address it once, and they take care of it immediately.

As i take care of Honda Corporate guest booking in worldwide , Definatly would like to share this feedback with Accor .

Why it was not get when guest was inhouse and he share is card detail with duty manager.

On the first night of the stay we were charged RS2400 for three glass of tea the worlds most expensive masala tea and no taste.

Neetu should be charged for  customer harassment.

but take full charge because his system work like that😀😀 even totaling also wrong 😨 they charge me approx double bill from me… GOVT DEPTT SHOULD TAKE ACTION

How is possible 5* hotel can make double charges for the room that was paid 7 hrs ago at the reception?

We were charged for 25.000 INR in advance as a guarantee,

The only issue we had was they served us off wine and then tried to charge us for it

Each time I got a positive response then they sent me an email and hidden in the bottom was a request for my card - and the reservation man was proud that he had cancelled my whole reservation because I didn't reply.

Even for the invoice , they took almost 25 hours to provide .

Our stay here was necessitated as I got hold of a 30%-off Accor stay voucher from a co-branded credit card, and so thought this may be my only opportunity to experience the “new Accor” in India which I wouldn’t otherwise.

My Accor Plus card was not acknowledged at both the restaurants.

This despite my credit card being charged for a preauthorisation.

AND for 2 such sandwiches were charged ₹ 4400/-   My room rent was ₹5000/- !!!

They deactivated our access card after 12pm and yet again we had to go downstairs, explain that our check out time was extended till 8 pm, to get our access card charged.

Very bad check in experience , we had taken guest with us after giving autantcation of credit card for required amount they asked for cash payment for tea bill from my guest, very disappointing, they have no fix rate for binned buffet menu, one person is saying 2800 one is saying 1650 .very disappointed

That is a ridiculous price - I thought they’d made a mistake and charged me for the bottle
I challenged it at payment

Unfortunately I don't remember his name and lost his given card too.

After making my non cancellable booking onnthe Accor website, they allowed me to modify the booking at no charge.

but there was no one who could take charge of the situation and guide the team members accordingly.

Years ago I had stayed at the Pullman in Paris, right by the Eiffel Tower and recall having a very nice experience.

The meals and beverages served in executive lounge are apr excellence.

Executive lounge was very impressive with ever so helpful staff , Nitu made us feel very at home and comfortable in each visit.

The executive lounge at the Pullman was exceptional.

Thanks to the team at executive lounge pullman-  Nitu ,Ashish and Anjali

We stayed on executive floor with access to the executive lounge.

Nitu and Gaurav in the Executive Lounge are amazing.

Jai from executive lounge is a great person good host also love to say he makes very good cocktails very nice experience I had with pullman food are very good and also chef Sonaly makes nice dishes specially non veg starters she is also very good chef in terms of making food and nature had good days with pullman

The Executive Lounge at the Pullman has first class business facilities with a family type of feel.

The hotel itself was very comfortable, and we were fortunate to be upgraded to to a club room so had access to the executive lounge, with access to snacks etc with happy hour between 6 and 8 pm.

The service is excellent from the restaurants, executive lounge  to house keeping.

Executive lounge option is very practical.

In the executive lounge on Tuesday morning and  afternoon, (I don’t remember their names) the staff offered me hot tea, any thing I could possibly need, and even offered to find me a Saree because I complimented the beautiful saree the woman working was wearing.

I’m happy with the hospitality given by chef Nikhil , squib and raj from executive lounge.

We had a relaxed time in the executive lounge happy hour and chef Nikhil had a great spread of food to please everyone .

My daughter who is UK based, worked remotely while I enjoyed the ambiance of the Pullman Executive Lounge.

The executives at the Executive Lounge, were warm, kind and always ready to help and serve to their best.

Loved the executive lounge setup with amazing eating options.

The staff in general were rude and the concierge service was quiet poor - when we asked about transport confirmation they gave us reply in such a rude way with unhappy face and in addition provided wrong information regarding events in the city.

A shame the excellent facilities are hidden with the poor service…

Phone response is exceedingly poor and check-in takes an enormous amount of time.

However it all kind of fitted in well with my entire Pullman experience of poor guest - centricity, and the reason I would never recommend this hotel to anybody.

On the whole poor management , poor service , cheating so that they get their banquet expenses as to what they have thought .

The lounge management was quite poor, plates were not removed even after guests left, there was no one to seat you and so new entrants would come and sit at random places, including the one you had earmarked for yourself (but had gone to fetch the food)! 11.

I had some important work and wanted my laundry on very short notice, this poor chap overstayed his duty hours and made sure my laundry was delivered on such a short notice.

After I dressed myself, my partner opened the door to realise that the same room had been allotted to another individual and the poor fellow was only trying to get inside the room he was allotted. 4.

•) The water pressure is extremely poor, leading to many issues for us Indians in the WC.

On top of it it was disappointing to see the poor language skills demonstrated by the reception staff.

Hostility, incompetence and poor service were the hallmarks of my experience at the Pluck.

Probably having a cup of tea    A really poor reception 
Brian

One big negative, the halls and rooms are decorated in dark colours and the lighting is very poor.

Outside Environment - poor environment due to air pollution.

who seemed to have no idea about where is good food - they sent us to a poor place for dinner without atmosphere.

That was a poor behaviour towards customer.

but has a very poor room service with no taste in the food , tasteless, should maintain the property services and also a little costlier hotel to stay inn, thanks

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