The room was a standard Premier Inn room - super comfy bed

Excellence in all the following:

1 - the team, all so friendly and helpful
2 -Rooms are clean and large
3 -Sound proofing is amazing
4 -location, it’s excellent for all terminals
5 -grub meal deal is amazing value for money
6 -bed is very comfy

Thanks team Premier Inn looking forward to coming back soon

a clean bathroom with hot water and good shower, a comfortable bed, a desk to work at and a TV for distractions.

I stayed here for a couple of nights and everything was as you would expect from a Premier Inn: Clean, comfy bed and friendly staff.

The bed and pillows were so comfortable and the room and bathroom were very clean.

The beds are comfortable and everything was clean.

Comfortable beds, clean and well maintained as expected of high standards from Premiere Inn hotels.

Room was good and clean for my stay and the bed was very comfortable during my stay abs enjoyed a he stay during stay abs my time

Everything was good and the bed is very comfy.

Breakfast was lovely and really comfortable beds.

The rooms are spotless, beds are very comfortable, the food is also great!

Probably my favourite hotel at Heathrow, I had room 680 which had an amazing runway view :) The bed was comfy and clean with no issues at all.

The room is good for what you pay, the bed is comfortable.

The bed was comfortable, clean with a good shower and tea and coffee making facilities.

Room on the 5th floor accessed by decent lifts ( very good view across to runways & also bonus of Concorde parked up close by.

We even saw Concorde outside the BA hangar so really pleased.

The staff were very helpful and attentive and to top it all our room provided a nice view of Concorde!

This airport hotel was a excellent place to stay before an early morning flight.

Have stayed here a few times before an early morning flight out of Heathrow the following morning,

The room was everything we needed for a good nights sleep and a quick shower/coffee in the morning before our early flight to Qatar.

If you have a late or early flight then a short walk with a trolley to this hotelTerminal 4 is all that is required.

Great overnight stay before an early flight.

I found my stay here relaxing before my early flight..

Quiet and perfect for an early morning flight!

Excellent hotel for a overnight stay If you have a early morning flight and only a brisk walk to terminal 4 and from the car park.

It took all the stress out of catching an early flight out of Heathrow Airport.

The room was clean, comfortable and quiet,the staff friendly and helpful, and the walkway to Terminal 4 made arriving in time for an early flight simple and stress-free.

This hotel was a breeze for our early morning flight back to australia.

Flew down from Manchester stayed over for an early flight , All was excellent Room ,Bar ,Restaurant Food 
Very helpful staff, printed off my boarding cards for me 
I would defiantly recommend  They could not do enough to make it a short

I will certainly be returning here again and would highly recommend it to anyone catching an early flight from Heathrow or simply visiting London (as I was) and enjoy the (off-peak) commute into the city centre.

Much easier and better than getting up early the day of your flight.

The hotel's location is sufficient for passengers with an early flight.

The Premier Inn at Heathrow Terminal 4 is our family's "go to" choice before an early flight.

Great for overnight on N.Am early next day flights.

Sure of being at the airport for the early flight.

but as we had an early flight we didn't go for the meal deal as we had to leave before  breakfast.

Great place to stay for early morning flight.

Had dinner at the restaurant prior to our flight the next day - fantastic food, excellent service by the staff and special mention to our waiter Sujee, who was extremely friendly and hospitable!

The receptionist was pleasant and friendly.

Sujee in the restaurant was very quick with service, friendly and  had a smile on his face.

Special mention also to Dixon at breakfast, always smiling and friendly, and to Priya who served us dinner both evenings, again, very friendly and helpful.

Sujee (I hope I have spelt your name correctly) was welcoming and friendly, and thank you also to the chefs, kitchen and waiting staff.

This hotel is very reasonably priced, impeccably clean and has wonderfully friendly staff.

They are very friendly and experienced in what they are doing.

The staff right from the reception to the restaurant are so friendly and helpful.

The breakfast was good, Supreet and the other serving staff were friendly and helpful.

Staff working within restaurant were very friendly

The breakfast was nice with a good selection of food on the buffet and Priyanka the waitress was very friendly and helpful.

Approachable friendly staff always happy to help.

Great hotel easy to find - clean - staff friendly and Supreet was extremely helpful at breakfast - great poached eggs!!

Had a great meal , friendly service , SUJEE went above and beyond , perfect start to or holiday !!

Every single member of staff here were exceptionally polite and friendly, and went out of their way to make our stay as pleasant as possible!

The friendly interaction of engaging in conversation and offer more services helped better my stay.

Great service, food, clean comfortable rooms.

A great night and meal, started the break on  great note.

The restaurant at this hotel was sub-standard.

Food was excellent too - fresh, appealing and varied - everything you'd expect - pancakes, croissants, bagels, poached eggs, black pudding, bacon . .

Our waiter at the restaurant, Dixon, was so obliging and the general attitude is extremely good.

The customer service team were amazing, and SUJEE and the team at the Thyme Restaurant were exceptionally friendly, and despite the time at night, they brought out a celebratory birthday cake on a plate for one of our group.

The team knew it was our son's birthday and gave us a perfect room for plane spotting and left balloons and even a toy plane for him in the room! On the eve of his birthday the restaurant staff (special thanks to Sujee!)

All good, nice coffee area, everything you expect from Premier Inn, all staff very helpful, extra mile from Sujee in the restaurant.

The bar and restaurant staff are so friendly and the food offered and wine choices, while limited are certainly good enough.

The meal(dinner) was delicious - I had cauliflower florets and a veg burger with chips and some hot chocolate.

The meals both Dinner and breakfasts were wonderful.

The food in the restaurant was delicious and fantastic service from the waiter.

Recommend the evening meal and breakfast 
Big shout out for member of the restaurant team Priyanka who did a fabulous job looking after us.

Our room was clean, and it was great to have dining options in close proximity.

The room at London Heathrow Terminal 4 was very quiet, with sound-proof windows.

Room at check in was next to the reception, we asked to moved, the new room was given in less than a minute.

Our room was comfortable and clean, we asked for an extra towel, coffee and milk which were duly delivered to our room.

We stayed at this hotel for the second time with a room facing the runway terminal 5.

The facilities are fantastic, the rooms are spacious and clean

Check in as smooth as always, room as clean as always.

The rooms are so quiet, it's hard to believe you are at an airport.

The room was clean and toiletries were provided.

Room very good and excellent quality sleep.

Plenty of choice at breakfast Quiet rooms …… great value for money .

Premier Inn, please stop giving me interconnecting rooms!

I am from  Los Angeles, CA, I had Great experience In this place, great service, great people especially Tajin, she gave me great welcome and was very helpful.The rooms are very clean and of class for the price.

Our room was very clean and the staff were very helpful.

Am on the 6th floor, room 618 and it is spotless.

All was great friendly staff great food clean rooms great service especial thanks to Tajin always welcomed me at breakfast and showed tables all the other staff were also friendly and welcoming every time I came to restaurant

The size and cleanliness of the rooms is perfect and the rooms themselves are well equipped and, again, fitted out perfectly for the "job" at hand.

I stayed a few evenings, the service in the restaurant was excellent, thanks especially to Sujee and all the breakfast staff, the room was clean and very comfortable and receptionvery welcomingand helpful.

My Father and I have thoroughly enjoyed our stay here, the rooms are clean and comfortable, the food was enjoyable, breakfast and dinner.

The room was spotlessly clean and nothing was too much trouble.

The rooms are very clean,  Nicely kept and comfortable.

We found both rooms to be very clean and tidy.

Despite a slightly chaotic check-in experience with various alarms sounding, staff running around using personal radios and the self-service machines not working, the room was clean, well maintained and ensured a good night sleep.

Rooms are clean, quiet and very adequately equipped.

It is very well maintained with clean room and furnishings, as if a new hotel.

Rooms were clean staff very friendly Breakfast service was fab service very helpful especially Tajin who helped with our specific dietary requirements.

All in all the service from Sujee couldn't have been beaten in anyway, with the food and other staff matching closely behind.

It was such a pleasure to speak with Baljinder at reception.

Each time we passed reception we were greeted with smiles and chat from Lancy, Fiavia and Samantha which made us feel special and welcome.

Dixon was my waiter and couldn't have been more helpful and welcoming.

The staff at this hotel have a great attitude,  nothing is too much trouble and they certainly go the extra mile.

The people at this hotel go above and beyond really, they seem to be a great team and work well together and are really focused on customer service.

With his very personable manner and his ability to be there just when you needed him.

It's people like Frank that we need more of in this world - helpful, efficient, courteous grafters.

Very good to have come to the inn with my family, we are well taken care of by the staff, checking was ok and the breakfast was fabulous.

Premier Inn London Heathrow Airport Terminal 4 hotel

friendly

concorde

staff

restaurant

room

comfortable bed

room cleanliness

early flight

I surprised my husband with a stay at the grand for his birthday, I mentioned in the booking that it was his birthday and the lady on reception mentioned it and there was a card waiting for him.

I went to The Grand for my friend’s birthday.

We went  to celebrate a very special 90th Birthday,

It was my 50th birthday so a bit of a treat.

Stayed for 2 nights as a birthday treat for myself and it was a perfect visit!

My daughter and I spent three nights at the grand Brighton to celebrate her 18th birthday.

6 of us stayed for 3 nights to celebrate dads 90 birthday and mum and dads anniversary.

Family afternoon tea to celebrate a birthday.

Booked at The Grand as it was my sister's birthday!We both had an amazing time.Lovely staff,great room.Breakfast was lovely in the big conservatory looking out at the sea!Would definitely come again!💜

For a special treat booked the famous Grand Hotel Brighton as an overnight treat for my wife for her Birthday.

Knowing how lovely the lounge is in the grand Ed booked for pre dinner drinks for my nieces birthday.

I booked to stay here for my partners 50th birthday.

Celebratory weekend in Brighton for a friends birthday.

We were celebrating a birthday with our 13 year old son, he didn’t even get a biscuit in the room as everything was focused on two people.

Went to The Grand for afternoon tea for mother in laws 88th birthday , we had a lovely time , excellent service and food was amazing , we had to take cakes home there was so many , love the cake trolley , thank you to all the staff , very memorable trip.

This made the handwritten note they left on the bed ‘Happy birthday and Anniversary!’ Seem like a sarcastic joke rather than any real effort to make our stay special.

but it was my husband's 60th birthday so we treated ourselves.

We wanted to celebrate my wife's big birthday in style, The Grand Hotel defiantly ticked all the boxes and more.

but as it was my birthday I had the joyous experience of being popped into a HUGE corner suite!

My husband and I took advantage of the midweek deal to stay at The Grand for my birthday as Brighton is my favourite place in the UK.

Great standard of drinks from the bar and a good hearty breakfast to start the day with.

Really enjoyed the food at breakfast and dinner.

Reception staff were very helpful and pleasant and the breakfast options were plentiful.

Breakfast buffet is superb every choice possibly needed including vegan and gluten free.

Great interior , receptionists very friendly and welcoming and concierge ,
Breakfast wonderful , bed
Comfortable , bath and shower and ruining board and iron and fridge and hairdryer which I liked also overall lovely stay would recommend and will be back

Check-in was BAD, concierge was great, room service was good, bar staff were BAD, breakfast staff were good.

The rooms are spacious and clean, the staff and friendly and helpful, the location is perfect and very central and finally the breakfast was fantastic, so much variety and great quality food.

The staff were so polite and attentive and there was everything you could think of provided for breakfast.

Breakfast was excellent staff attentive and cherry.

Very nice club sandwich taken in the bar and good breakfast.

Breakfast was amazing lots of choice and very fresh, Staff very helpful and friendly our room

(I had a small double at the back and even that was really nicely appointed).Food in Cyan, The Grill and at breakfast was delicious, Housekeeping was responsive when we asked for a bedside clock in the room.

Great experience in a world class hotel at an exceptionnal location, Very good breakfast, nice and quiet room, very friendly staff at reception, bar, restaurant and room service.

I surprised my husband for a night away as a little pick me up after what his been through and, the hotel is massive and it's quite and the staff were amazing we stayed in a inland room with courtyard view the shower was amazing and the bed is very comfy, breakfast was very nice I will be staying there again very soon

Breakfast on both days was really lovely, great coffee too.

The breakfast is one of the best I have had.

The mattresses were so comfortable and we slept really well.

Our room was spotless and the bed was very comfortable.

We opted for a “kings” suite and was not disappointed, everything you could wish for, large comfy bed, plenty of place in the rooms, which by the way were very clean.the service at this hotel is superb,you are made to feel very welcome.to sum up, a delightful stay and well worth the money.

Very comfortable bed and great breakfast.

but very clean and beds comfortable with added extras you would expect.

The rooms are spacious, the beds very comfortable, shower works very well.

Great location, comfortable bed, excellent breakfast

The room (grand collection seaview double) was spotless, spacious & very elegant with super comfortable bed with a balcony overlooking the seafront (room 216).

It was surprisingly quiet at night and had a super comfy bed, if a tad short for my husband.

The service was good on a hot and very busy day, the rooms - initially 133 and then 632 are fresh, clean and beds comfortable.

The AC system was good and the bed was comfortable.

Very comfortable bed, lots of storage space in the room to unpack etc.

Spacious room with very comfortable beds.

We stayed in one of the Suites on the 7th Floor, the suite was amazing, very clean, every amenity one would need, bed very comfortable.

also good location for concerts at the concorde 2parking is available at the hotel at a cost.

All the staff are amazingly friendly and helpful and the guys on concierge are the best in the business.

The staff were really friendly, check-in was a breeze, and the interior of the hotel is just as you'd expect from The 'Grand'.

Beautiful location, the weather was unexpectedly very kind the staff were friendly, welcoming and very helpful.

From booking in at reception, the restaurant staff were friendly and efficient, the room was excellent with a sea view and balcony and checkout was quick and efficient

Firstly heads up for the friendly & helpful staff who go the extra mile to please.

Overall the hotel was very good with very friendly and helpful staff.

The staff were friendly and very helpful.

The staff is very friendly and the room cleaned and spacious.

The staff are friendly and attentive , it’s warm and welcoming and very clean .

Great place in seafront rooms spacious and comfortable- staff friendly and efficient at reception and in restaurant- and helped us with bike storage 
Food quite pricey

Very friendly staff, perfect location for a wander around the lanes.

Also, we asked for a cot for the baby and they charged an extra £10, which given the price of the hotel, seems quite unfair.

My only two complaints are that the wifi didn’t work and it cost us an extra £60 in data over the week, adding that amount onto the cost of the room.

I can get a Deliveroo Driver to for £4 to travel across Brighton collecting whatever we want for 70% of the hotels prices.

All ok f this is because you took another booking off my partners card, even after I paid for the reservation!!!!!

Where to start… Paid £479 (!) for 1 night stay on a Monday (!)

Chipped baths and broken furniture are not what I expect when you are paying this price.

but couldn’t justify the  extra price 
My only disappointment was buffet breakfast was very poor display choice and quality and next time would stay room  only as I would have expected better  standard considering the rest of the hotel which I love  that said I can’t wait to stay again !

but when checking out we were given a bill for £35 and upon checking bank statement the parking cost us $87 aud

We did have room service for lunch which costs £5 charge plus 12.5% service, outrageous!

For the premium charge you should be looking for 5/5 in all categories.

but due to lack of car parking it cost £33 at the local NCP for 24 hours.

but limited choice and the drinks were very expensive.

I understand that Brighton in August is peak period and expensive,

However, room was very clean and comfy just the appearance different to advertisement/ needed a bit of an update considering the price you pay

I ordered a bucket of ice to my room & was charged £8 room service fee, won't do that again!

Noisy wedding (on a sunday) no warning as to this.

Whilst we expected road noise the singing from some of the performers at the open air booth near the Music Hall was quite intrusive and far from relaxing.

I understand that a crying child is a difficult noise to address at a hotel,

but nothing great: beds are comfy but bathroom is very tired , amenities a bit basic and the noise from a party within the hotel was loud and went on past midnight.

but if this is the case then they should provide some type of noise control.

Room was noisy as air conditioning could be heard thru a closed window.

There was lots of noise from fighting drunks at 2am

However our room at the back had constant beeping from outside all night - then very noisy building site in the morning.

It was a hot few days and the room aircon was at the max which made it noisy.

Due to the lack of proper windows (they have only wooden-framed, single-glazed sash windows) it's impossible to keep the noise and vibration at bay.

When you are in a bathroom you can hear everything what is going on in the corridor,

Such a shame that the experience was marred by a terrible nights sleep as the room we had was an inland room where you can hear the constant loud drone of what sounds like large fans!

Chairs on each landing need to be reupholstered and breakfast area needs more of a selection and staff.

There was many other people complaining regarding the noise.

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