We had to have our keys reset, because we got locked out, of our room, and we had to call to figure out the a/c, because our room was stuffy.

The main reason for 4 stars instead of 5 is that the air conditioning in the rooms is not good.

but not great, had to keep the drapes drawn in the afternoon to help control the heat, hotel did nothing to remedy this, they finally sent me a tower fan which just blows hot air.

The only minus would be that the airco in the bedroom was too weak.

but not cold; however we are Americans and used to air conditioning!

We showed them proof of the rate we had accepted.The air conditioning in the children's room did not work properly throughout our stay, even after the hotel said they had solved the problem.

The thermostats heat the room no matter the setting.

My daughter had no hot water the first day of our 6 day visit and a fan was brought to her room as her air conditioning was not working.

The conference facilities were not so good, poor air conditioning left the rooms unpleasantly hot.

The carpet is dingy, the air conditioning is barely functional.

Our room was too hot with a tricky thermostat, so they found us another well-appointed room right away.

Surprisingly the impressive historical background is not suffocating.

We were moved to two other rooms and the air conditioning did not work in one of the rooms, so another room had to be found.

Perhaps I needed a guide on how to work the heating/cooling unit,

We call and they bring two fans, saying you cannot put on the a/c when the system is on heat.

As many other travelers have stated the air conditioning is completely not reliable.

Needs remolding of carpets and air conditioning units in each room.

However, they did not fix the air conditioning issue despite asking 2 times.

There was also a loud noise from the air con due to general wear and tear which did keep us awake.

The hotel offers free shuttle rides back to Paris, either Opera or Champs-Elysees.

Sadly this restaurant was closed then for a conference and we were made to eat in another restaurant which felt, in view of Covid, very crowded with much coughing.

However they closed (there was no fire) and it really made a lot of noise each time a person would go through the heavy fire doors.

I had noticed that the website indicated that the restaurant would be closed for renovation and would open just a couple of weeks before our arrival, so timing was perfect.

The gate was already closed and there was a security guy in the front that was supposed to let late-arrival guests in.

Their is no bar as such except for the annex type bar that was closed ON NEW YEARS EVE.

The main Gorda Ramsay restaurant was closed, so we ate twice at the GR Veranda restaurant.

The visit started out badly as Versailles palace was closed during our visit because of a strike, we did not find out until we arrived.

On arrival day 1 - 5pm Restaurant was closed, dined on the veranda where we ordered 2 steaks @ 55$ each, they were not good.

On the day of our departure, we checked out, left our bags to head to the palace (which was closed on Monday, our only full day there).

I also had to deal with a station being closed and being re-routed.

We did not get to try Gordon Ramsey's restaurant for diner because it was closed,

Issues, they should tell us at check in that Versailles is closed on Mondays.

A Gordon Ramsay restaurant (which was closed while we were there, not sure why) But they do have a "Terrace Restaurant" and if the weather cooperates you can sit outside and look over what apparently was the pasture that Marie Antoinette had her lambs, there still there.

by the time we got there they were mopping and cleaning up the pool area and basically closed early without the front desk knowing.

It also was a bit disorganized -- with considerable confusion concerning bags, the main restaurant was closed, the bar only has "house wine" (this is France !

The pool was a little cold the 2nd day- maybe the doors need to be closed!

Overall poor experience from checkin to room maintenance and not getting the room we paid for due to unadvertised renovations that have closed two of the 5 floors.

Pros:
Nice large pool that is very relaxing and comfortable (closes early for children, adults only after 6 or 8pm?)

but still very comfy and with nice sheets.

The room was very comfortable with nice bed and pillows.

Our second stay and the hotel itself is as comfortable and welcoming as ever - lovely staff.

The most comfortable bed I’ve ever slept in.

Our room was on the 3rd floor, was very comfortable with a small balcony & had a fireplace

Comfortable well appointed and proportioned room.

Where you are and whatever you do you feel extremel comfortable and taken care of in the best sense.

Beautiful historic place, rooms (interconnecting) comfortable and well-serviced.

Nice design and very very comfortable big bed.

Large room with excellent view to the gardens and very extra comfortable bed.

The room is perfect ; the bed was so comfy.

Beautiful building, nice and comfortable bedrooms, lots of amenities, excellent Veranda bistro food, and above all, nice friendly and very welcoming staff
A nearly perfect experience, highly recommended!

I felt quite comfortable with Paris taxi drivers, for the most part.

Here's why:

The Pro's
- Location, it is only a couple of minutes from the side entrance to Versailles, perfect for early morning entrance or the evening firework and fountain show.

Location is great ' adjacent to the Gardens.

This hotel is located very close to the Palace of Versailles which is very convenient.

Perfect location - just next to the Versailles, it's literally a few minutes walking distance and seen from the window.

The hotel is located very close to the Palace (see my separate review on Chateau Versailles).

The hotel is literally across the street from the palace so location cannot be beat.

The location is superb for visiting the Chateau and gardens - it's a short walk to one of the gates.

Location to the Palace Gates and access to the gardens for some lovely walks after the grounds close at 1830
2.

The hotel is located right next to the palace of Versailles which was convenient.

Hotel in good location, staff is friendly

The hotel is beautiful & in a great location - being close to Versailles & the town.

In terms of positives, the hotel is wonderfully situated on the edge of Versailles, you could not ask for a better location.

I really enjoyed my stay with this Waldorf hotel, as it has a unique location close to the palace of Versailles.

The location is simply superb; it is right across from the side entrance to Versailles, meaning that you can enter in the morning and have the gardens totally to yourself.

The staff were wonderful and the location and grounds beautiful.

Rooms starting at €250 is not bad for the location.

The hotel is located next to the park entrance of Versailles very nice and it is a 15 min walk to the main entrance of the Chateau.

The service, the location, the staff and the food was very good.

but with a few improvements/pushes from management to elevate the guest experience this could be a great option to the central Paris five-star properties, many which frankly are not worth the exorbitant room rates they charge.

Upon confronting the newly promoted manager she laughed and hung up the phone when I asked for GM.

Since it was Sunday, and they apparently had no manager on duty or anyone with authority they could get me in touch with (at a luxury property, they had no manager on duty on a Sunday at 10am?

but after having taken away the item, there was no follow up from management where typically brand standards would dictate at least a card?

The General Manager and his Team should be proud of what they can control in terms of service which is at at least as good as any other 5 star hotel anywhere in the World and I have no doubt that when the required investment in renovating and updating parts of the hotel does happen, it will once again be as grand as it was when in first opened its doors as a Waldorf Astoria hotel.

I highly suggest management invests in some service training for their staff and learn how to be more inviting.

The supervisors / managers were very sharp and it was not beyond them to remove dirty dishes as they walked by our table.

Upon check-out I was told that a manager would contact me via email.

To become a first-class hotel, management needs to make major improvements to the restaurants.

It is clear that should you have an issue while staying you are unlikely to receive a response from the Hotel Manager or for him to care about your experience.

Despite all the lovely things about the hotel, it was let down badly, in our view, by the housekeeping and the failure of the senior management to make any kind of apology or response after the matter  was brought to their attention via email from my daughter while we were at the hotel.

I asked to speak with the F&B manager who was so rude to me.

Seriously - this hotel needs new management.

The manager tried to explain to me why this bath tub leaked. Really?

But I had to fight for that, the manager at first offered us two drinks.

To manager, please do not send me the copied response you give to everyone.

Unfortunately, the pool was shut "for maintenance" for the second summer in a row (this time in July, last year in August) -- either a poor excuse or bad management.

The General Manager wrote back personally insisting that we had to pay for a second room for our newborn twins because of the hotel's "fire code".

but it was slow and often staff had to be prompted for ordering, clearing etc.

Unfortunately the food and the service when ordering is very slow and chaotic and not on par with the expected level of such a place and at such prices.

They do not know how to serve wine, clear a table, stand around empty-handed, slow and indifferent.

Service in the terrace bar was slow and erratic and breakfast bordered on chaotic.

Unfortunately, the food was unsatisfactory and the service was slow.

The two most notable things that were off were the lifts, which are ridiculously small and slow and the bathroom, which had a couple of broken fittings and a poorly designed bath tub that took an eternity to fill.

Service was very slow and dirty plates were only removed after quite a long time.

Service in restaurants in slow, rude, and dry (but then again I gather the justification for the crowds there is the limited choices in the area perhaps?).

Take a drink and baguette as the food options are minimal and queues long, service VERY slow (seems to be a French characteristic)
9.30 tour of the Kings chambers was brilliant!

Nothing too special for a Christmas brunch..
Not to mention pretty much everyone had bookings yet they made all the guests line up for 15-20 minutes since they have really slow seating arrangements.

though is the slow service (especially at the Gallery Bar), lack of follow through from staff (I asked a question from someone at the La Verandah restaurant and she said she would check with the chef and never returned), and staff who are unable to communicate with guests unless you speak French.

Room service was also a little slow this time,

Let down by slow breakfast drinks service (and toaster not working), some slight stagnant water smell in room and disappointing view on 1st floor.

but staff a little stiff and slow with service, otherwise great.

We thought the service was slow and there were times we wondered if the staff remembered we were still there.

A lovely tree lined street with very limited and slow through-traffic, that culminates in the golden entrance to the Versailles park and estate.

we are there to celebrate our only anniversary , the hotel just spread rose petals on the floor which half of them has change colour and begin to smell It makes the room looks dirty.

Th bad:
During our stay, the entire lobby smelled like horse poop… I know, it sounds funny

I didn’t like that I had to walk through water to enter. Gross.

The furniture in the lobby bar area is filthy.

Smoking should be banned and enforced on the entire property - my wishful thinking.

Outdoor furniture is not maintained and daily clean - dirty chairs and ashtrays.

Never mind the odors that could not be evacuated.

Our first room smelled of cigarettes and we were moved immediately.

The breakfast was disgusting with pre-cut sliced cheese you find at the holiday inn.

They were tired and a bit dated and, the first room which we were allocated, was dark and dingy and stunk of smoke.

Some common areas are not really up to five star level: the pool area looked messy, outdated and had a horrible urine smell in the showers.

We got changed for dinner and frankly I was dripping with sweat when leaving the room.

but the only real problem with the building was the parking garage was in the under croft and the smell of exhaust fumes in the elevator was overwhelming especially when a classic car rally was leaving.

The balcony on the room was dirty with used cigarettes littering the ground.

However, the age of building is reflected in the draftiness and the scent of mildew in the hallways (attempted to be covered by a strong perfume) 

We had pre-paid our stay in full.

It is clearly a rotten trick taxi drivers play in most metropolitan cities to bully the tourists,

Wife's lobster sandwich on day old stale white bread.

Will definitely return the next time I visit Versailles.

We chose this hotel as being convenient to visit the Palace.

first things first, I have clients do 1 night stays in Versailles from Paris to visit the palace and gardens.

It ruined our dream of visiting Versailles.

My husband and I wanted to visit Versailles as we were completing a months vacation throughput Europe and we were flying out of CDG.

They provided everything one needed while also taking care of visiting world leaders.

I will definitely be returning on my next visit to Versailles.

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Perfect place to stay when visiting the Versailles palace and gardens.

If you visit versailles this hotel is a must! !

We were treated as royalty during our visit in this beautiful location in France.

Certainly worth a visit, even in the dead of winter.

walford astoria will not give back your deposit on checkout (100€ per person)
great location to visit versailles    
mediocre quality for the price
good breakfast 
service ok
internet sucks
nothing more to add

Would highly recommend- fantastic service from the staff - beautiful surroundings could not fault will return soon highly recommend a stay - 2 nights were not enough ❤️

Location is ideal for visit to Versailles

This hotel is literally the perfect place to stay if visiting the Palace.

Versailles is an excellent location to visit and this hotel makes it event a better experience.

Stayed here in November for just one night when visiting Versailles and after being on our feet all day visiting the magnificent Versailles Gardens, The Petit and Grande Trianon and of course The Versailles Palace, the bed was literally a dream to get into.

We visited the mall in Versailles, they have nice stores and good prices.

This is my second visit to the Trianon Palace Versailles since 2013.

It is also only a five minute walk to shops and ten minutes to a glut of restaurants.

Cons:
A good 10-15min walk to almost anything.

I had evening tickets to Versailles and wanted to have a drink and a quick bite to eat before walking over.

Julie checked us in and gave us a overview of the hotel and walked us to our elevator-such a nice touch.

The hotel is well situated next to the Trianon entrance of Versailles, you can walk to anywhere on the palace property and be there in 10-15 minutes maximum.

You can walk to the entrance right outside of the entrance to the property.

Not a problem for us and you are completely free to walk through the magnificent gardens.

Well appointed rooms, surrounded by beautiful property, easy walk to the Versailles Palace and garden and the nearby park.

There are train stations accessible to Paris about 1 to 1.5 miles away, 25-35 minute walks, or short taxi rides.

The hotel is great (but a good walk from other other attractions).

The Trianon Palace is juxtaposed against the actual Park of Versailles and it is so easy to take walks there using this property as a base.The basement located indoor swimming pool was also very beautiful and it gave onto a fantastic outdoor garden area.

It is right next to the Palace Garden's entrance and only 5 minutes walk from the Palace of Versailles.

We choose the hotel for its location, 5 minutes walk from the "Chateau de Versailles".

Elegant Hotel in Versailles 
Attentive staff and communicative everyone speaks English and very helpful 
Just feel minutes walking fromChateau se Versailles , perfect hotel for who is going to visite the chateau
Room excelente with Salvatore Ferragamo toiletries

Excellent location overlooking the gardens of Versailles and a short walk from the palace itself.

It is so close to Versailles and nice to be able to walk down the street and be in the Versailles gardens.

Waldorf Astoria Versailles - Trianon Palace

slow

smell

management

closed

location

walk

visit

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Many people who want to visit Paris plan to stay near Champs-elysees,

The location is indeed hard to beat – a short walk from the Mabillon or Odeon metro stop (we arrived by train at Gare Austerlitz from Brive, and switched to Line 10), as also the St Michel Notre Dame stop (we used the RER B train to the airport, when we left). A lot of key attractions can be reached on foot (Champs Elysees, Louvre, Notre Dame …. )

Saint Germain is a great location and is very well positioned and safe for tourists, yet still gives you that local feeling you're looking for in Paris - away from the hustle and bustle of areas such as the Champs (but still in walking distance).

The location is great - we were within walking distance of the Eiffel Tower, Notre Dame, Louvre, Musee D'Orsay & Champs Elyses.

I could not recommend this hotel enough for the location  to the Seine and the batobus/water bus stop at either Notre Dame or Saint German de Pres.The hotel is in walking distance to Notre Dame, Musee D'orsay and the Louvre or catch the waterbus to the Eiffel Tower or Champs Elyesse.

You can walk everywhere (Notre Dame, The Louvre, Cluney Museum and down the Champs d'Elysee), and it's close to so many wonderful shops, restaurants and cafes.

For those who like to walk everywhere, you can get up to the Champs Elysees within 40-50 minutes (brisk walking) and Notre-Dame is "just up the road".

We walked to the Louvre, Notre Dame, Eiffel Tower, Arc de Triomphe, Champs-Elysees and more from the hotel.

The location of the Hotel was perfect 5mins walk from the seine,10-15mins to the Notre Dame,about a 20-25mins leisurely stroll to the Louvre,then a further stroll up the champs Elysees.The Eiffel tower was a bit further so we used the metro which was so easy!You do have to do a lot of walking if you don't you will miss all the wonderful sights!My feet are still aching now

One can walk to Notre Dame and the Louvre comfortably and even locations as distant as the Champs Elysees and the Arc de Triomphe are accessible on foot with a longer walk

I've stayed in a grand hotel on the Champs Elysees, and this experience was much more satisfying, much more the "real Paris", and worth putting up with the tiny room.

but we found them quite comfortable and very pleasant.

but that was expected, but it was quiet overall and the bed was comfortable.

There is also a small, comfy residents bar where we had no problem getting a late nightcap.

Comfortable bed, lovely quiet room and powerful shower.

The staff were friendly and the room was clean and comfortable.

Would reccomend based on location, comfort and service which for me is always important when looking on a hotel to stay at.

And if we ever return to Paris, we would absolutely stay here again. For the price, this location and comfort really can't be beaten :)

Rooms were comfortable and well appointed including a really good shower and comfy bed - exactly what you want after a busy day exploring.

Everything was perfect despite the size of the room, which is not very spacy: the staff was super kind, the bed extra comfortable and clean and there is a lovely view on the road (ask for a room not on the road if you are bothered by.

Comfortable bed and the bathroom was spotlessly clean and fresh.

It also provided everything a good hotel should provide, a very comfortable bed, clean linen, tea and coffee and a hot shower.

That are friendly staff, comfort, large room (for Paris), surprisingly large  bathroom.

The bed was comfortable, the location is great, and the free breakfast is very nice.

The bed was comfortable and breakfast had everything I needed to start my day.

Breakfast is served in a comfortable room with street view.

It was dark and dingy, we were offered 2 other rooms which none looked like the pictures on their website.

Our "superior" room consisted of 2 narrow hallways between the door, the dirty little bathroom, and the tiny dark room.

The room and bathroom were dark with very poor lighting.

However, I think there are a few needs as below : First, rooms are little bit dark, so when I come back from my day trip, I feel little bit down and tired.

The carpet was dark and spotted in areas, corners not well cleaned, and there were dirty marks all along the hallway at shoulder height.

we were placed in a dark,dingy worn room that would better suit a person or people that don't need any natural light or feelings of normality.

but being on the second floor it was also quite dark and we needed the lights on at all times.

It smelled terribly bad, it was very dark and the carpet was gluey (ie I stood there for approx 10 minutes and my shoes were sticking to the floor!).

It was a bit dark as it had only one window on an interior courtyard so you had to really look up to see the sky.

I should also mention that it felt safe even after dark.

Still on the stairs they are lit by lights on movement sensors and we often found ourselves in the middle of a flight of stairs in the dark which was a little unnerving.

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