The room was disappointing, even before the air conditioner stopped working.

Just before we left to the rehearsal dinner a maintenance man came to fix the AC,

The air conditioning in the room did not work well.

The only complaint we had was the air conditioner was quite loud and woke us up when it kicked on.

Air conditioner loud and kicks on and off all night.

Heater sound for that small room is very much disturbing and not able to get sleep and need to be warm in cold winter night.

however we have had some problems with the executive board room HVAC unit not working the last two times.

The   heater in my room was very noisy and I couldn't use my gift cards when booking room on line.

The bathroom was small and didn't have a vent so it made the room quite hot and stuffy also.

Secondly, the room had a strange odor that forced us to turn off the a/c and open the patio door.

There was only one switch over the sink area which also turned on the light and fan in the toilet/shower area, which was very annoying.

Room had an "old hotel" smell like fried food and mustiness, turning up the ac helped some.

Completely outdated hotel and scattered AC makes it undesirable to ever come in the summer.

The air conditioning unit was VERY outdated and loud; it also kicked on and off every few minutes keeping us up at night.

My room a/c unit not working properly, room had a burnt smell to it, and bedding was not comfortable.

the rooms need a refresh 
Air conditioning needs to be updated.

The heating in my room was not working and was quite uncomfortably warm.

I was there a total of 3 hours I believe and most of the time in the room I was freezing trying to figure out the heat and yes I used your out dated phone that only lead me to recordings as I was freezing in your room.

The resort itself is old and outdated - beds are hard and noisy and the A/C unit sounds like a jet turbine engine.

Very very disappointed to the response to my concerns for having a very noisy heater in my room on the third floor.

Carpet was peeling at the seams, couch was torn, dust buildup behind the headboard and end tables.

Could it use new carpet, furniture, wallpaper, and drapery?

The carpet is old and should be replaced with vinyl.

Old dated rooms including carpet, bed spread, and bathroom.

Worn looking carpet, peeling wallpaper, scuffed furniture and not nearly enough outlets to charge portable electronics makes this resort appear shabby and outdated.

Many things are a bit worn generally and need updating, from the hall carpet, to the screens (with holes) on the patio doors.

Our room had stains in the carpet and furniture.

carpet, drapes and table linens) the decor this Christmas season is pretty.

but the carpet in the room “felt” and appeared old.

The hotel is somewhat rundown and needs some simple cosmetic repairs - like paint and carpet.

The outdated dark green wall paper with the dark cabinets and dark carpet mad it feel like a sad apartment.

The carpet has a sizable red stain in front to the sofa.

It was built in the late 1980s and some aspects could use an update, such as curtains, bed spreads, carpets, etc.

The carpet, curtains and the windows were dirty and old.

Carpet in the halls going to the rooms looks like someone spilled paint, then decided to put the paint everywhere to cover up the mistake.

Everyone was very friendly and my check in was late Friday night and went quickly and efficiently with easy parking.

Smooth, friendly, efficient check-in (10/31/23).

Excellent value, wonderful atmosphere, great food and friendly staff very impressed with the cleanliness of the entire facility.

The banquet staff were friendly, helpful and attentive and the food was all very good.

Turf Valley is a beautiful place - the staff were all very friendly & professional.

This is a great place if you are looking for some place to have a wedding, the food and drinks are good, the venue space is great, the staff are very friendly and helpful, the golf course is nice.

Everyone is friendly, knowledgeable and welcoming.

The employees were friendly and attentive.

The room was spacious and comfortable, all of the staff were friendly and helpful, the pet friendly policy was so helpful and our children love spending time with their friends exploring the grounds.

Along our drive up to the facility and upon entering the lobby, we already were regretting that we could not spend more time at this beautiful hotel, and after such a friendly greeting at the front desk, we were convinced we should have planned a longer stay.

I ran into her three separate times during the conference and each time she was absolutely friendly, smiling and personable.

We had a king suite overlooking the golf course and it was beautiful!

The room with golf view had a lovely view.

From the food, drinks, room accomodations, the spa, golf, the pool.

The location on a golf course was very beautiful.

I also like the setting on the golf course makes the place seem relaxing.

It had 2 large weddings, a sorority reunion, a high school reunion, a womens retreat and a golf event.

Peaceful, fantastic setting with great activities & beautiful grounds, wonderful destination for families, business, wedding venue, golf or simply relaxation , I highly recommend this gorgeous resort to anyone

There was a restaurant (very good), along with two pools, a spa, pickle ball and tennis courts, fitness room, driving range, and golf course on site.

Property has 2 golf courses, putting greens and driving range.

They offer great spa services and 2 - 18 hole golf course.

Most mornings, I escaped to the balcony overlooking the golf course for breakfast.

Our lacrosse team has stayed at Turf Valley for 3 straight years, booking over 30 rooms each year and utilize the restaurant, golf course, pool shack, etc.

When you purchase your golf package you are going to get your money worth.

Our fourth floor, immaculately clean, golf view room featured two queen-sized beds, complimentary Wi-Fi, a Keurig coffee maker with complimentary coffee and tea, flat-screen tv, and a balcony with a lovely view of one of the resort's two 18-hole golf courses.

Although I did not golf this time, they have very well-manicured courses on this very nice setting near historic downtown Ellicott City.

The facility itself and the golf course looks beautiful,

Although I don't play golf, I enjoy the landscaping of a well kept course.

It is located on a golf course and it is beautiful.

Will definitely be back to experience the spa and pools during the summer months.

I went rogue this time and decided to have a female rather than male masseuse.

Hands down Turf Valley is my number one spa.

Booked an overnight romantic stay with a spa package and it was perfect.

From getting facials and massages to eating at the restaurant, everything was perfect!

The package seemed to be a good value & staff was accommodating with add-on spa services.

Stayed overnight at the Turf Valley Resort and Spa in order to experience the Spa Services.

Overall very good; excellent location; excellent spa service; reasonably priced;

but I was not there to play golf and the spa looked nice, but didn’t have time to use that facility.

We both got facials that were wonderful and the spa was very relaxing

I wish we would have had more time to partake in other amenities, like the pool, the gym, or the spa.

Waitress at restaurant had an attitude because the food was subpar and she didn’t like our answers.

From a very experienced professional named Sabrina.

The staff was attentive and very accomoadating.

The employees are cheerful and welcoming.

…..Betsy was kind to check in via email the following week and stated someone from the executive team would be contacting us.

The staff was completely disinterested in being helpful, and that was only if you could find them.

My wife and I had our Sons rehearsal dinner in the Maria’s private room and had a great time with this part of the staff.

Be aware of the new prices and the restaurant being short of staff at Alexandra's.

Everything from the wait staff to the food was perfect!

When I arrived Mark at the front was helpful and even let me use a phone charger.

The staff before and after the wedding assisted us with cart to location and return afterward since my wife had to use a walker and it would have been too far for her to walk.

ALL staff members I encountered showed a heightened level of customer service and efficiency.

Many people said it was the best steak they have ever had at a reception and the food was served hot even after 3 long speeches.

the wedding at Turf Valley was huge success!

Not as nice in person as it was in pictures, attended a wedding, food was ok

My daughter's wedding was wonderful and it went flawless!

We held our daughter's wedding at Turf Valley after exploring options and found TVR to provide the best value by far!

Our family and friends all commented on how wonderful your Resort was for the location of the wedding.

It's an awesome place to hold a wedding and reception so no driving is necessary.

Most of our guests also had issues with the staff and the facilities, I would strongly recommend looking somewhere else for your wedding.

We had a great experience with Turf Valley for our wedding block.

We enjoyed our stay at Turf Valley while attending a family wedding.

Very comfortable resort for a wedding and for wedding guest to stay overnight.

Turf Valley Resort

carpet

golf

wedding

Friendly front desk staff, gorgeous building, comfortable accommodations, wonderful breakfast!

The staff was very helpful, friendly and tried to ensure that our stay went well.

Everyone was warm, welcoming and friendly.

The staff was super friendly, helpful, and welcoming.

Very relaxing….amazing grounds…super friendly staff and wonderful breakfast.

The food is still excellent and the staff is super professional and friendly.

service was great, the employees there are so friendly and make everyone feel at home.

The staff is SO GREAT - polite, friendly, helpful,

All of the staff are friendly and seem glad you are there.

Staff was very friendly and accommodating.

The place was beautiful as I appreciate old architecture design and the staff was very friendly.

Great experience yet again, my wife and I return each year for our anniversary :)
The staff is friendly, the mansion is exquisite, the rooms are comfortable, and the breakfasts are tasty.

It starts with a friendly staff, continues with a uniquely decorated and comfortable room and ends with a fabulous breakfast.

The Staff where friendly and very helpful.

The staff was very friendly and accommodating.

The mansion and grounds are beautiful, the food was excellent, and the staff were friendly and kind.

The staff were friendly and very accommodating, both the private guest rooms & the common rooms were so inviting and simply gorgeous, and the grounds are just spectacular!

I especially liked the private setting and beautiful flowers and gardens.

We enjoyed the delicious breakfast served on beautiful china in the atrium looking at lovely gardens.

In August, the perennial beds and all the extensive gardens are a marvel.

There is so much at the garden and a nice pool.

Wonderful gardens, great service, interesting decor.

The main building has a lot of great rooms for just hanging with friends - added bonus: their gardens are gorgeous

They've made new improvements to the gardens, which are absolutely lovely, and the breakfast was amazing!

We strolled through the  magnificent gardens   In a light and refreshing rain and it was magical.

but the surrounding gardens are spectacular!

As for the gardens, you could wonder around for hours admiring the plants and relaxing niches.

We're simple folk, so we enjoy the peace and quiet, long walks in the garden and relaxing in our room.

The gardens are always expanding and improving.

The gardens are beautiful in all their color and texture.

The gardens are magnificent and everything was perfect!

The grounds are superbly kept with the trees and gardens looking like they were copied and pasted from a Disney fairytale.

We stayed in the Blue Garden suite the night before and that’s where my bridesmaids and I got ready for the big day.

The grounds are meticulously maintained and the rooms are comfortable and well appointed.

I loved wandering around the beautiful grounds and enjoyed perusing all the antiques on display inside.

The mansion and grounds are beautiful and well maintained.

The grounds are beautiful and the fall foliage was a great backdrop for pictures.

We also enjoyed walking the grounds which included many areas of interest.

The grounds are exquisite, the breakfast divine and all about there was peace and quiet.

You could tell that the grounds and inside of the Gramercy Mansion are very well maintained.

Then there are the rolling & tiered grounds, which are as large and whimsical as the house is stately.

Quaint and quiet, the mansion is beautiful and the grounds are stunning.

The rooms are comfortable and quiet and the grounds are lovely- peaceful and serene.

Excellent breakfast, helpful staff, gorgeous accommodations and grounds.

The grounds are pristine and immaculate, definitely worth wandering about.

We will be back in the late spring to walk the grounds and see them in bloom (since we always seem to stay in winter) and will definitely be back as guests.

The grounds have a variety of enjoyments and the mansion is wonderful to explore.

Also worth noting…the owner lives on site and the grounds are well lighted so I felt very comfortable and secure.

Mansion was just fabulous, beautiful grounds to explore, so much to see inside with every turn.

The mansion is stunning and the grounds are beautiful.

The manager upgraded our room at no additional charge, and gave us discount vouchers for Tark's Grill; the same restaurant we ate the night before our wedding!

however mind that no ownership was taken on managements behalf, you just don't inconvenience people the day before their wedding with no REAL reasoning other than your place of business didn't have the resources available.

I did bring this to the attention of management and they said they would improve this in the future.

We ended up speaking with the manager the next day and worked something out as far as payments go.

I have never, ever spoken to a business manager who is so rude, condescending, and unprofessional as Cristin Kline.

The manager was very cold and not compassionate to our situation.

IN FACT, THE PERSON THAT I DEALT WITH,  CRISTIN KLINE, HAS TO BE ONE OF THE WORST MANAGER'S AROUND.

The manager, Cristin, sent us a letter indicating that they were giving us an extra hour for our reception, and when I confirmed the time, she said that I was trying to be dishonest and steal an hour and refused to honor the HARD COPY of the letter with her signature indicating an extra hour.

There were some obvious internal communication problems with the staff and the owners were not very "hands on" with management and reservations.

When I addressed the broken heating at check out, no apology was offered and the receptionist indicated that she would inform the manager when he arrived.

I called ahead of time to let management kniow we would be arriving late.

Neither of us had ever experienced such a romantic experience!

The gramercy is an old mansion that has been repurposed to offer a special experience for a weekend or a romantic getaway not far from Towson.

Beautiful, romantic, odd, peculiar, comfortable, relaxing.

Very romantic & loved our anniversary package!!

It is a great romantic inn and a wonderful place to reconnect.

Definitely would recommend to a couple trying to have a romantic getaway or looking for a weekend away together.

Our room was elegant and comfortable and really romantic!

The lady and I truly enjoyed a wonderful romantic evening out and staying at the Mansion.

Comfortable and romantic room for the bride and groom.

It would be a great place for a romantic get away.

I paid extra to have a romantic weekend with a "proposal package" and they were on it every second.

We’re planning on going back for romantic getaways in the future.

One of those really romantic bathtubs in the tower room.

The ambassadors room, where we stayed, was beautiful and romantic.

I only would ask the the linens be washed without a scent.

Pool was filthy dirty and not even open and needed attention as much as the grounds.

The inn has a very musty odor and has odd artifacts scattered throughout.

terrible
lousy breakfast, actually pitifully lousy
basement level room at $400 a night, no window, behind the boiler room, humid, loud with machinery sounds, air conditioning was set to 64, so now you are clammy and cold, and the controls are broken
lobby stinks like a wet soggy rag
grounds are mossed over
there is not a single seat on the grassy area that would not rip, destroy, stain your clothing
no service is available ever
can't even find a fresh coffee or water station
every picture frame, every piece of decoration carries a price tag - you really spend your days and nights in a trinket/pawn shop

We found at least 8 stink bugs in the room.

The room smelled like roses, the balcony and view were stunning, the bed was captivating, the shower was intriguing, whirlpool tub was OUT OF THIS WORLD and the breakfast was fresh and delicious!

LOL   It is an older building, and that shows in a few spots on the moulding, etc.

but quickly realized there was an old filter with coffee from the last room occupant in there. Disgusting.

Depsite what other people think about stink bugs, whether others feel they are harmless or not.

But smelled like..burnt moth balls and air freshener.

Both our bedroom and bathroom were uncomfortably filthy.

Landscaping - Non existent
Decor - Cool if you're in to mounted dead animals
Rugs - Filthy
Staff - Incredibly rude
You if you decide to stay here - Incredibly stupid

Our room was dirty and not well kept -Cobwebs in corners, filthy rug, cracked tiles, etc.

The big rug they had in there was also stained all over the place as well, and looked quite disgusting.

Bring camera, no smoking, charming atmosphere.

The food -- bacon burned to a crisp, french toast doused in cinnamon, an omlette with chewy, undercooked shiitake mushrooms, and strawberries that tasted like onions.

I very much enjoyed chatting with the owner who stopped by during breakfast!

The staff is particularly pleasant and accommodating.

It was a perfect spot for a wedding reception and accommodations.

My daughter held her wedding ceremony and reception at the Gramercy Mansion.

The staff was very helpful and courteous.

Staff were AMAZING - prompting and efficiently accomodating our every request with smiles.

There is no better way to recuperate from a John Hopkins procedure (they give a discount for patients) than being at Gramercy.

The staff were all very kind and attentive.

Dec, 11, 2023

Nov, 27, 2023

Dec, 12, 2023

Dec, 9, 2023

Nov, 16, 2023

Sep, 27, 2023

Nov, 16, 2023

Jul, 12, 2023

Dec, 6, 2023

Nov, 13, 2023

Oct, 9, 2023

Jul, 31, 2023

Dec, 11, 2023

Dec, 3, 2023

Oct, 7, 2023

Jul, 6, 2023

Oct, 21, 2023

Jun, 5, 2023

Aug, 22, 2023

Oct, 31, 2022