The bar staff were amazing and friendly; Elli and Apo were absolutely incredible and the definite highlights of the holiday always friendly, funny and entertaining, they definitely deserve a raise and I cannot really express how great they were.

but a 20 minutes walk takes you to hisaranu a lovely lively town with a market on a Monday and plenty of shops restaurant's and cocktail bars etc the hotel it self is nice clean and the pool is lovely plenty of sunbeds but not many parasol's,the staff are lovely very friendly and the entertainment staff are a good laugh, food is ok but a bit repetitive but the snack bar is good, overall experience was good 👍

Staff (from the ents team to bar staff, health/spa team and cleansers) are friendly,  helpful and will go out of their way to help you enjoy your stay.

the restaurant and bar staff are very friendly and helpful.

There is also a snack bar offering burgers, nuggets, chips etc which was also incredibly tasty.

Snack bar with pizza, burgers nuggets chips and salad available all day.

Lunch you had the snack bar by the pool which provided snack food i.e.

They had a snack bar which included freshly made pizzas, chicken nuggets, wedges/ chips and burgers along with a salad bar.

The food by the snack bar is laid out around 11.30 and topped up when needed.

I also think the soft drinks should be self serve like the coffee machine as this would really reduce the queues at the bar at night and take of a lot of pressure of the very hard working staff.

Hisaronu offered plenty of bars both quiet and lively, lots of shops, beauty salons and gift shops.

Location is brilliant, 5 mins walk from bars and restaurants and 10 mins to the aim strip in hisaranou.

The drinks bar was good and the staff work extremely hard.

Most of the staff are teenagers including bar staff.

Long queues for food, and even longer queues for drinks at the bar.

Money has been spent on "visible " places like the new reception and re- furbing the bar

Snack bar served overcooked nuggets , chips , onion rings , pizza and salad

Bar staff, cleaners and spa staff are all friendly,

My daughter tried the melon one morning and we had to tell her to leave it alone as it would have broken her teeth.

Yes, there are a few snags around the hotel such as broken glass panels, no cushions on sunbeds and lack of parasols

They never once asked us to pay for the broken items.

Arrived to be told my husband was on a different floor from me and my 2 children, eventually moved us to a room with leaking ceiling and broken toilet seat, reported this wasn’t fixed until 2 days later.

The shower head fittings were broken so had to hold the shower head.

It would have been better if more parasols were available and the few broken ones replaced.

the glass was also broken round by pool as glass in reception too ..then had to go to rep quite a bit because our Howes was broken .. and no towel in room no rubbish bin either in room.. only in toilet  .we had to take our own rubbish down to felt sorry for Lesley..thw tui rep having to sort everything out .

They have a kids club, a stinky little room with broken games and disgusting mattresses that the kids sit on.

The reception area is quite scruffy, a broken glass door as the main entrance.

Umbrellas if your lucky to get one (only about 20 for 200 beds, were broken and not fit for purpose, kept falling down and hitting us on the head.

The grates are broken  and you can cut your feet.

the ones they have are old broken and dirty.

The games room was awful broken chairs/sofas looked like it had never been cleaned.

Not enough parasols more needed  especially as it is getting hotter by the day and quite a few were broken . 2.

on arrival the room was dirty things broken and dirty tissue in bin informed night staff and he didn't inform manager.

but we had to rooms facing a huge wall so after a couple of days when we see lesley for the first time  our Tui Holiday Repp we mentioned this to her along with a couple of problems with one of the rooms on first entering one of the rooms we was greeted by a stale damp smell that didn't go away shower doors which didnt close properly so water all over bathroom floor Toilet Flush button kept Sticking and was clearly broken which made the toilet constant flush.

however they tried to charge us and stated that we had broken it.

Most of the parasols were broken and had holes in.

sometimes, broken English, the irreverant humour which is sometimes saucy, sometimes politically incorrect and always funny.

In the morning we spoke to reception staff and they said they will fix it, was still the same the next night so another broken nights sleep.

Our friends arrived with their small child and the lock on the door wasn’t repaired for over a week only one card key per room £20 extra if wanted another or had lost half the time the key we had didn’t work.

One man urinated on the carpet outside his room after banging on the door at night.

We did realise a couple of days in that the balcony door didn’t lock properly,

but between the garbage in the bathroom broken off (and you have to put your paper in it from the bathroom use) to the safe that had the batteries keep falling out of it to the door of the fridge box hanging on by a thread it was interesting to say the least.

The wardrobe door was broke and was never fixed.

Negatives: 

- Arrived early hours in the morning first thing noticeable was a huge crack/smash in the main automatic/sliding doors to the reception (this was still there a week later on departure).

What can't be overlooked is what happened when a shower door exploded whilst I was trying to open it and then being made to pay for it, after being locked out of our room and needing to chase hotel reception staff to actually clean the glass up whilst we had our 7 year old child in the room!

Ground floor patio door didn't lock, and in return air con didn't work.

Our room was noisy lots of shouting from other guests at night, in particular next door screaming and banging 90% of the time!

Shower doors didn't meet by an inch at the bottom= water on the floor of the bathroom every day. Slippery.

Went down in morning told to come back at 1pm and we got a new room 2 doors down.

however if you like your sleep beware as they have rude Japanese that arrive for 1 night and get up from 6am banging doors, shouting etc as they leave again!

We noticed the fridge door wouldn’t close then went in to the bathroom the cold water tap on the sink wasn’t working I went to reception to complain this was 11:30 pm..
   Only food on offer was some soup that look awful.

even though the sign was put on the door every morning.

however there are small annoyances such as wardrobes that wont close properly as doors are off the runners and curtains that wont close or cover the windows.

The flush fell off the wall, the mosquito door came off and the floor was water damaged.

But she didn't even say good bye at the door when we were all leaving or wave us off.

We tried to ignore the negative reviews and came with an open mind

Whoever assessed this hotel was an idiot and has no lived experience of being in a wheelchair.

but ignore the negative reviews, go with an open mind and make the most of your holiday.

Witnessed manager telling  staff off   on several  occasions 
  came across very rude man   as well  as speaking to and arguing  with guests  why would you want  to go back   ,plenty of other good hotels around  tui really need to  insist things improve or remove from their brochure  would I return to aes    no chance what so ever!!!! !

No water in room due to technical fault??

As for locking guests out of a room until they pay money for something that was not a fault of their own is simply blackmail!

Please ignore the bad reviews, I don’t know what these people want I really don’t!

FOOD/DRINK - couldn’t fault the food, always found something to eat, snack bar also good if you don’t fancy sit down in restaurant, I do like that you can’t take your food to the Sun loungers you have to have snacks around the snack area.

Mainly couples and no idiots getting drunk.

We came & were  pleased that everyone had their hands sprayed with anti bacterial solution before entering the restaurant, sadly there are always those few who ignore this & who choose to enter with no shirts & no shoes

Please ignore the negative comments with regards to food poisoning, it's utter rubbish.

During check in the manager says it's not hotels fault and that we should have checked the details in Turkish language, where it's mentioned breakfast only.

Spent 3 days confined to hotel room, hotel tried to blame external issues,

The hotels attitude is just disgusting, the manager doesn't care and pretends he doesn't understand you so he can ignore your requests for assistance.

Negative: Their was a few sunbed warriors getting up at stupid o'clock to get their towels down on beds.

Evening entertainment is none exsistent till 9.30 wen they do kids dances, then you get the pleasure of gadget, gizmo and didi acting like idiots on stage.

Anyway I ramble on, if you can excuse the birds which is not the hotels fault, or if you get a room with nests on it, maybe just asked to get moved???

Can’t fault gadget gizmo and Dee Dee who work very hard and long hours to entertain people.

Thank you to every member of the AES hotel for making our holiday 💗

All said, a decent holiday at reasonable price.

Ali G is a fun character too, the on-site photographer and will break dance for you on the break dancing entertainment evening.

Thank you so much to everyone at the AES for making our holiday amazing!

A big thank you to the TUI rep Lesley who could not have done more to make our holiday great.

No complaints from us, a very happy holiday!

Credit to them both as they made our holiday!

I have just returned from the Aes and had a lovely holiday!

They both really made our holiday more pleasurable.

We booked this holiday and hotel two weeks before we flew out based on 1) tui was reputable and 2) the hotel had good reviews on trip advisor.

I have just returned from my holiday at the AES Club, we travelled with 5 other people who has been to this hotel numerous times pre Covid so they recommended  this

but we went with a positive mindset and had a great holiday.

Never have I been so unhappy on holiday, as this time Aes Club July 2022.

Every single person we spoke to had an issue at some  point within their holiday.

We were so excited to arrive on our first family holiday since lockdown.

The room was very clean and spacious, balcony quite small

We had such an amazing stay here a couple of weeks ago, the food was nice and the hotel rooms were clean, the cleaners even made beautiful bed displays of swans and elephants to give our room an extra special touch.

Rooms were clean, clean towels everyday too.

To be fair the room was spotless and clean, with fresh water in the mini fridge, 2 bottles of water were added every day.

but ok. Housekeeping was good, always cleaned our room.

Our room is immaculate,  cleaners in everyday with clean bedding and towels  piping hot water   english tv  tea and coffee and brilliant views
 
Food is out of this world.

My family and I personally found our room to be spotless and cleaned everyday.

Ill keep posting every time you take it off staff room very clean and helpful, manager rude 60% of hotel were ill!!

The staff were nice, the hotel and room were clean and the food was nice.

Our housekeeper was lovely and kept our room clean and replenished.

The rooms were clean, the staff lovely and very helpful and the food superb.

The rooms were clean, the food was good, the entertainment was amazing day/night..Apo, Ellie and Musa are great fun, there was always a great vibe at the pool everyday.

The rooms were clean and always provided fresh towels, 2 water bottles in the fridge and fresh made bed each day.

Room:
Room was clean and air conditioned with a small fridge and balcony.

The rooms were immaculate, cleaned daily in rooms and also around the whole resort, was always something for kids to do, food was hit and miss

rooms were spotless and the staff work so hard to make sure you have a good holiday.

The hotel is clean and tidy and room cleaned every day.

Had the most amazing time at this hotel, the rooms were always clean and the cleaners made an effort to leave you a nice surprise on the beds.

Ellie and Apo the entertainers were really friendly, even if we didn't join in they didn't mind.

there are other cocktails available for an extra charge of 60tl about £3 so not bad (mojito, pina colada etc)
the entertainment team are very friendly and provide some good fun, and there are a couple of professional shows on throughout t the week.

but the entertainment in the evening we did see was fantastic.

The entertainment in the evening was great!

We managed to catch a few shows which were great

There were also different entertainment each night ranging from a fire show, breakdance, magician, karaoke, bingo and a latin dance show.

The spa girls are absolutely wonderful as are the entertainment team who will ask you to get involved if you wish with various games

But the star of the show was the entertainment team, Apo and Ellie did an absolutely fantastic job keeping us occupied during the day and night, and even take you out after the nighttime entertainment.

The Entertainment Team, wow, tears upon leaving.

The evening entertainment ranged from karaoke to bingo to a fire show to a magician.

Entertainment staff were amazing and friendly.

Entertainment - there was a good range of activities during the day and Apo and Ellie try hard to get
L everyone involved.

Evening entertainment was varied with Turkish dancers, karaoke, fire dancers and other acts. FOOD.

the drinks were watered down and entertainment was ok some nights

The breakfast is ok , We most have eaten out 8/9 nights and had a few lunches out as well 

If you don’t go up for dinner at 7:30 when it opens you won’t get a table for the entertainment.

We had a couple of evenings in Hisaronu and saw a great drag show, we also went for a lovely steak meal there which was fairly priced.

Let me start by saying im very easy going room small

We arrived in the early hours of the morning to a tiny room.

Our room was small and cramped for 3 people and had screaming water pipes through the night and when anyone above used their bathroom.

We arrived in the very early hours and have to say we thought the room was very small

Had a smashing time at the hotel rooms small

We stayed at AES club hotel beginning of September on arrival early hours of the morning quite slow check in and shown to our rooms quite small

Upon our arrival we were shown to quite a small room with 2 single beds and a fold up camp bed.

As this is an honest review, I will say that the standard twin or double rooms are small.

but due to an administrative mix up we were put into a small room and not the family room we had paid for.

At first impression we were dissapointed as there aren't many sunbeds, the room was small and the balcony was tiny with the roof of the reception blocking our view.

Fast check in , room a little on the small side

Aes Club Hotel

small room

broken

door

fault

show

holiday trip

So flaws aside, there are plenty of positives which is why I’d defo go back: 

- the central  bar area run by Serkan (who was great).

We also liked the bar for an evening drink.

The guys at the bar are fantastic and love the parrots coming to join us for our nightcaps!

Serkan and the team at the bar are the Best!

All the staff, bar, cleaners and everyone else made our holiday special.

.. Hakan the hotel manager and bar staff Serkan 
and Sefa plus rest of staff are brilliant and can't do enough to make your holiday the best .Even the parrots are brilliant  Wasn't our first stay and certainly won't be our last .

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The circle bar is perfect and really social.

The brothers on the bar were amazing too.

The cocktails were fantastic and the bar staff like their music.

Olu Deniz is gorgeous, great scenery, restaurants and bars.

Our kids totally entertained by the bar staff which did have some great stories to tell and by the Parrots which hang around the hotel.

Would definitely recommend a visit, best Gordon’s and tonic I had my whole holiday was served by Serkan the bar man 😂 All the bar staff were great and made unreal cocktails!

The best part of this hotel had to be the lovely staff especially the bar staff, Serkan and Batuhan to mention a few.

We had a great stay and everyone was really welcoming and the customer service from the bar staff was brilliant.

The bar/restaurant all speak very good English and cater to your every need, often taking down your spot around the pool and telling you to go and lay down and they will bring the food/drink to you(!).

COVID 19 measurements are taken strictly, plenty space between the tables for eating, plenty space between the chairs while sitting at the bar.

Special thanks to the gentlemen at the bar.

On the point of ordering drinks, there is a 'no cash' rule at the hotel so everything is charged to the room and then you pay the bill whenever you want to.

I also had to dispute a couple of orders I never received and they did take the items off of the bill

but I was really disappointed by how we were treated on the one time I complained about my salad because it was basically inedible, and the manager of the kitchen decided to argue with me and tell
Me he can't do anything about it and it took about 10 mins of arguing and me threatening to upload a pic on here to take it off the bill!!

Hotel has pay on card system keep your receipt and pay each day as night clerk hadn't been taking our payments off and kept trying to bill us for what we had paid other days.

One tip, pay your bar bill at least every two days because it does soon mount up!

but someone had been in the room to bill us for the mini bar on one occasion?

I was very uncomfortable with this arrangement especially as I had nearly 200 lire of drinks added to my bill in error, which took time to sort.

Bills were not itemised properly so we paid up, it wasn't a huge amount of money

There also seems to be an ongoing problem with overcharging on bar bills, as mentioned by many other visitors.

Make sure you get a receipt for each drink to check against when you pay your final bill, we can all make mistakes

The only advice I would give is to pay your bill every day, check that your name and room number  is correct at the top of the receipt as on some occasions our drinks were charged to another room, we quickly rectified this

The cost of the air con for the days it was not working was deducted from the bill.

This is how we got stung as whilst we paid every day and everything was seemingly OK the manual bills did not get added till after we had paid.

but lots of people did, there was a constant queue at reception complaining that their bill was incorrect just keep your receipts and pay every other day or so and you should be fine,so overall a good hotel and we would stay there again.

We didnt need to worry about taking money down to the pool and as long as you pay your bill every morning and keep your receipts then i dont see how there is a problem??

Tip:  Keep ALL receipts you are given throughout the day, tot them up and then pay your bill the next morning at reception, You then have zero balance to start the next day.

Print out of bills in turkish and unclear.

A common occurrence would be an irate customer questioning a bill presented to him/her at checkout.

To avoid "confusion"  would certainly recommend you pay the bill on a frequent basis.

Again people were at reception trying to prove the bill was incorrect for long periods of time and the waiters or barstaff were called to reception to prove how much the bill should be!! maddness!!

Only had 1 problem & that being unable to shut our door, maintenance man came along with his WD40 & sorted it😂
Would definitely stay here again, have always stayed in Hisaronu before

Thete were gaps around the door making it extremely loud in our room as the mosque is about100 yards away from the hotel with microphones strapped to the top making it digital

We were here for the start and end of the season this year and the second to last couple to leave the hotel as the doors shut behind us ending a very busy season 😢 
So, I’ll start from the beginning.

We had a few issues with faulty shower door, towel rail etc in a couple of our rooms

The hotel has seen some changes in the last year with out door eating area being built and a change of staff.

but a few simple things would have made it better like a hook on the bathroom door for you to hang cloths on.our biggest issue was the no cash rule.we found this open to abuse as most of the time room numbers were asked for where other people could hear.you are issued with a card with your room number on but most of the time this was not asked for.so we think this should be more disaplined.never the less we found the manger and his staff very friendly.

My only complaint and complaint is too strong a word was coming back after a day out to find that the cleaning staff had left our door wide open.

Wen the room was cleaned in our presence the dirt that came off the floor onto the cleaning cloth was black  The glasses supplied were not washed and the shower doors was not cleaned the whole time.

Ten minutes later, what I can only describe as a cantankerous, rude older man knocked on our door and resentfully handed over a blanket - not a sheet!

but I can imagine if there was a screaming baby next door it would be awful.

The rooms are noisy you can hear everything from the call to prayer to toilets going even with the door shut.

Not a big issue though, you can't hear it with the door shut and during the day we enjoyed hearing it and using it to tell what time it was.

but sometimes the cage door was open and he was clinging to the outside, eyeing me up as I rushed past (being careful not to trip up on the marble path!).

Anyway carrying on with our room , once we got there we were again surprised by a 'Welcome Back' sign on our door and flowers laid around the room, at this point both me and my mum cried a little as if felt so warming to know that we had made an impression on the hotel and the staff as we were told by Caner and Deniz endless amounts of times.

With 2 adults and 2 kids in out party we paid for a large quad room and were a little disappointed, as neither of the children's beds were regular divans - one was the bed settee, and the other was a folding bed stuck into the room, which made accessing the balcony hard as it partially blocked the door.

Its more about people being considerate when coming in late and still slamming doors or wearing high heels.

Can't bolt the room door from the inside- this may be of concern,

A sofa bed and two single beds and broken air conditioning (which you are charged for everyday) we complained about our room as we have stayed in another hotel in the area and we had a door parting us away from the children, after all we were celebrating our wedding anniversary there and it was mentioned in our notes too!

It would make a huge difference if you were greeted at the door and shown to a table and then your drink order taken as otherwise, by the time you get your drink, you are halfway through your meal.

The Spa, mini market and hairdressers were closed due to covid

Due to corona virus , the turtle pool upstairs wasn’t open which was really disappointing as we used that a lot when we were here before

but this was expected due to the size of the hotel.

For us, we go on holiday to relax, not being able to sleep due to noise disturbance spoilt our holiday and I think despite the hotels good points it lets itself down.

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