Search Result for “Spa was amazing“ in Orlando

09/08/2021

Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

07/31/2021

Barry and the golf staff always went above and beyond.

07/22/2021

Various activities on site: bikes, canoes, game room, tennis, golf, etc.

04/11/2021

Check-in was seamless, our room had a nice view of the pool and golf course, and we found it comfortable.

03/31/2021

Loved the golf course, first drop coffee shop and the signature gift shop.

06/23/2021

Valet/bell service seemed a little short staffed as we had to wait awhile when we arrived to get help with our car and luggage.

05/05/2021

Waiting 30 minutes outside for the valet to get our car was cap on a disappointing visit.

03/29/2021

If you eat plantbased and have an electric car this is not the hotel for you.

12/29/2020

Called on three separate occasions to get my car pulled up to the valet, didn’t happen.

12/10/2019

Then, I had a pair of extremely expensive (several hundred dollar) sunglasses stolen out of our car by the valet.

08/26/2021

Back in the renovated club lounge.

07/04/2021

We LOVED this hotel and Trish in the Club Lounge treated us like Royalty.

03/28/2021

One of the highlights is getting to dine at the club lounge, where the food has always been plentiful, varied and first rate.

03/20/2021

The food in the club lounge is exceptional.

12/28/2020

We have always stayed on the Club Floor with access to the Club Lounge.

09/08/2021

Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

08/29/2021

We visited the spa while there and it was bliss!

08/28/2021

We loved the spa, hanging by the pool, and Knife & Spoon.

08/14/2021

We also visited the spa and had facial/massage services which were top notch.

08/03/2021

I had a massage at the spa with Rick and it was far and away the best massage I have ever had.

06/23/2021

Plan on spending nearly $100 daily just for the extra fees for valet parking and resort fee which are also taxed.

05/05/2021

Waiting 30 minutes outside for the valet to get our car was cap on a disappointing visit.

04/11/2021

We did a package that included breakfast, valet parking and a small daily credit.

03/30/2021

Additional $90 @ day for mandatory valet parking (that was sometimes too slow) and resort fee (which offers very little with lots of limitations).

03/16/2021

though at 8Pm it took a few moments for valet to greet us (42$ Valet is a bit exaggerated).

09/19/2021

One woman was complaining that her room was filthy.

09/12/2021

but that was pretty disgusting.

09/12/2021

First off this room was very disgusting never was cleaned!

09/08/2021

N/A

09/07/2021

The only bad thing that I can say was the sink did smell like poop on our first day

10/01/2021

Our first trip since covid and we are rewarding our kids with a trip to Disney!

09/29/2021

N/A

09/28/2021

We had a great time just relaxing after our Disney experience here.

09/27/2021

but if you'd like to go around town, the resort is located close to Disney Parks and shopping.

09/24/2021

Not far to Disney Springs.

09/29/2021

We celebrated our son's 6th Birthday here for the weekend and had so much fun!

09/27/2021

Jamie was able to get us everything we needed and had us right on our way to enjoy the fun.

09/24/2021

Relaxing, fun, no hassles vacation!! !

09/20/2021

I love that the waterslides are big enough for adults soooo much fun can’t wait for another trip…

09/18/2021

We are looking forward to have so much fun at this awesome resort and will recommend it to the rest of family and friends. .

10/01/2021

I asked if they could honor the current rate with breakfast for the family and they could not.

09/29/2021

Heads up the arcade is super expensive, that would be our only complaint.

09/25/2021

Crazy high parking fees

09/20/2021

Food at the hotel is a little pricey

09/18/2021

but I can see alot of people upset with the rooms being subpar for the price.

09/19/2021

but no one picked up the phone.

09/12/2021

Its sad especially when a hotel advertises covid 19 proto call.

09/07/2021

My brother had forgotten his mobile in the room and didn’t notice until few hours later.

08/26/2021

If I didn’t think to buy detergent at Publix, we would have been calling every night for towels.

08/18/2021

We couldn’t even get anyone to answer a phone call the entire time we were there.

09/28/2021

My mother and I had an amazing time at the spa with Jenny and (old age just kicked in…but please note her name as well).

09/23/2021

Great massage and great service.

09/21/2021

N/A

09/15/2021

Jenny in the spa will give you the best massage of your life!

09/14/2021

Absolutely amazing by far the best massage Iv ever experienced Extremely relaxing with top rated products used on your skin making you feel super refreshed please ask for Jenny she will make you feel like your in heaven ! !

10/01/2021

Our first trip since covid and we are rewarding our kids with a trip to Disney!

09/30/2021

The rooms are very spacious and very clean.my kids are so excited to be here for the first time.thanks again jaime

09/30/2021

When he found out I had 6 kids by myself for the weekend he upgraded me to a 3 bedroom at no charge.

09/29/2021

Those girls are the BEST!

09/29/2021

N/A

09/07/2021

Call the hotel direclty prior to arrival to inquire about these options.

08/08/2021

Much better than having to call down or walk up and wait to speak w/someone..

07/19/2021

They offered to call us an Uber and we politely declined.

07/07/2021

I am very disappointed that a high end hotel would downgrade us and not be proactive by warning us that we were being downgraded without us having to call and get the issue fixed.

05/02/2021

He camr back saying the chip didn’t work ans he did not try to call Amex for approval .

09/07/2021

Dinner and breakfast were excellent and the golf course is world class.

09/01/2021

It was my sons teen birthday, we played golf which was included with resort fee .

08/29/2021

Karina choose for us a nice room with pool & golf course view.

08/11/2021

The room was massive and had a lovely view of the golf course and the birds soaring in our eyeline on the 11th floor.

08/08/2021

water slides, tubes, put putt golf, ++ games etc.

09/07/2021

Everything from the spa experience to the dining at the Bull and the Bear.

08/13/2021

but just for the spa.

08/02/2021

The spa is a must!

07/28/2021

From their spa, to Bull and Bear- holy cow.

05/09/2021

N/A

09/15/2021

Only con would be the buses to the parks weren’t running as often so we ubered a great deal,

08/30/2021

Transportation to the theme parks was on time and accommodating.

08/29/2021

Concierge Shannon (Signia Hotel) helped us with tickets for parks.

08/16/2021

Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

09/07/2021

The Waldorf Suite was impressive with 1,780 square feet, a balcony with Disney/fireworks views, 1 bedroom, 1.5 baths, and bar area that can be used for dining as well.

08/28/2021

If you are looking for luxury at Disney, I doubt there is a better value anywhere.

08/16/2021

Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

Best place to stay while visiting Walt Disney.

08/14/2021

The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

09/07/2021

While everything was good, the pricing was a bit off putting, when you add in a $45 per day resort fee and then the $40 a day valet parking or $30 a day self parking.

08/16/2021

It was pricey

08/09/2021

but your going through a 3rd party it’s going to be more expensive than what you paid (with attitude)” I didn’t like how she said that and I just said never mind I’ll look elsewhere.

08/03/2021

I suppose I’ll add that cost to my total bill.

07/28/2021

This level of service should not come at such a low price point.

09/08/2021

For what they charge to valet park- you would expect your car washed and detailed.

07/19/2021

While we did eat at La Luce once I used my credit card for the charge rather than charging it to the room.I am still awaiting word from Hilton regarding the restaurant charges.

07/09/2021

However, the discounted rate was not reflected in the itemized list of charges.

06/07/2021

Also a bad feeling of being over charged at any occasion.

05/30/2021

Just a heads up - every morning we were overcharged and needed to request it be fixed.

09/22/2021

I really appreciated the tv in the bathroom and the motion sensing night lights under furniture, very fancy.

08/21/2021

Everything looked clean and well taken care of.My bathroom had a TV behind the mirror.

08/11/2021

Room was obviously sanitized, My room had a TV in the bathroom mirror which seemed excessive

08/08/2021

Loved the super huge tub and tv in the mirror.

07/25/2021

The bathroom mirror have tv!

09/28/2021

Great place when in for a convention and then stay for some much needed vacation afterwards.

09/26/2021

Stayed at this hotel for a business convention.

09/16/2021

As someone that has attended many large conferences and conventions I have seen the good, the bad and the ugly when it comes to facilities.

09/07/2021

Can't wait for next year's convention!

08/21/2021

This is a large convention hotel that is very busy,

09/18/2021

A few small hiccups: I wish someone had given me an orientation on resort fee and what was included.

09/07/2021

Very crowed main pool, second pool had no shade and exorbitant prices on everything in addition to the resort fees and various taxes.

08/31/2021

I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

Did not like self parking fee and location as we had to walk with bags to main building.

08/30/2021

One thing if you plan to eat & drink at the hotel make sure to have plenty of money to spend, I feel that was overpriced even for the area!

09/20/2021

From the first encounter with a valet parking attendant to a later encounter with Said, a room service attendant, in the elevator.

09/08/2021

You are probably better off going with self parking instead of valet parking.

09/04/2021

I didn’t like the distance to walking to the parking garage and the only casual restaurant was closed.

08/31/2021

I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

Did not like self parking fee and location as we had to walk with bags to main building.

09/29/2021

I love the 24/7 market, super convenient for business travelers who work odd hours.

09/25/2021

The Bartenders at the bar were fantastic as were the people behind the counter at the "Market" restaurant and the Italian Restaurant (I can't remember the name.

09/20/2021

They manage to maintain a quality product whilst navigating the requirements of health and safety in the post covid 19 market.

09/19/2021

There’s a market where you can get a snack at 1:00am if you’re jet lagged.

09/14/2021

They have market that works 24/7 which is really great.

09/20/2021

Extra charge for the gel for doing manicure, didn’t tell us ahead of time which is not good.

09/20/2021

When ask about a refund for the difference I was told that I need to contact AMEX TRAVEL.

08/31/2021

Only issue was that the parking garage exit was unattended all weekend allowing people to come and go without paying yet we were charged because we were staying in the hotel.

08/20/2021

Parking is expensive, $100 for a 2 night stay as they charge for the day of checkout.

08/17/2021

It was the only part of the hotel that lived up to its billing,

09/21/2021

Very clean, great restaurants within the hotel, a marketplace, spa, massage.

09/20/2021

The spa sauna is not opening, we booked appt online

09/18/2021

Another hiccup was the spa.

09/08/2021

My wife and I loved our stay and the Spa is a wonderful add on!

08/04/2021

but the Spa Service was the Crown Jewel for me!

07/07/2021

My family and I were recently guests at the B Resort and Spa from June 30th to July 4th for my mother's birthday.

05/25/2021

B Resort and Spa was doing alright until that final morning,

02/24/2021

So I would highly recommend the B Resort and Spa to anyone!

01/07/2021

you NEED to have your wedding at the B Resort + Spa!!!

12/29/2020

10/10 recommend the B resort and Spa and for any questions ask for Jessica!

07/07/2021

To my surprise after trying to pin point the smell my room had black mold.

07/06/2021

however there was black mold on the ceiling when you walked in your room and the shower had a hole in the side of it, see pictures.

07/05/2021

There was a couple things o noticed: - A smell in the elevator.

07/03/2021

When you walk down the hall, the tile floors haven’t been mopped and they were nasty, hall haven’t been vacuumed in a while the baseboards has a half inch of dust on them.

06/27/2021

The room was disgusting.

08/19/2021

Loved the modern decor and the cleanliness throughout the entire Resort.

03/01/2021

I found it super clean & modern.

01/04/2021

The rooms are large, fresh, modern, luxurious.

12/14/2020

(And The Modern Seasonal Christmas decorations made the experience that much more special.)

11/29/2020

It looks clean and modern.

09/29/2021

Charged for valet parking.

09/19/2021

even though I was given an invoice when I asked for it.

07/30/2021

Oh by the way, they still charged us!

07/06/2021

We were charged an additional fee of $36 per day for a resort fee, which were were told it was for the pool and transportation to the parks,

06/27/2021

First things first after we tried to do early check in and failed after they said our room was ready the front desk called and said my payment wasn’t authorized and then charged me twice the original rate to my card without even calling me to notify me.

07/17/2021

Nice hotel close to Disney Springs!

06/02/2021

It’s convenient being near Disney Springs and can fit our family of 5.

04/24/2021

The location was very close to Disney Springs, and the shuttle to animal kingdom was free (but only offered specific times very early and very late in the day).

03/31/2021

The Good: Hotel is very well located near Disney Springs.

03/20/2021

I picked this hotel because it was walking distance to Disney Springs, and it looked like the most recently remodeled hotel in the Disney Springs area that had a suite available at the time I made my booking.

09/29/2021

Towel rack loose on bathroom wall (which was repaired).

07/12/2021

but there is no shelving in the shower at all.

07/07/2021

When we looked it was on the ceiling and the air vent in the bathroom we found mold.

07/06/2021

Now we had the dirty towels on a pile on the bathroom floor and it was clearly evident that we had no clean towels,

07/03/2021

When they did come, we still had toothpaste in the sink from kids, dirty washcloth still in the bathroom.

09/29/2021

After we were back home i noticed another small fee on my card, when i called the attendant could not tell what is was for.

09/12/2021

(And paid more $$$ for.)

09/07/2021

Valet parking $45 per night ridiculous price for valet parking.

07/12/2021

They seem horribly understaffed and are majorly cutting corners to save costs.

07/06/2021

So I was ripped off with a resort fees for a resort that does nothing for you.

06/21/2021

The rooms weren’t the best looking and aren’t spacious for a family.

02/24/2021

The ballroom was very spacious which is especially good during these tough times with Covid.

01/07/2021

Their spaces are beautiful, the ballroom is so big and spacious and there are plenty of Plan B options for rainy wedding days!

11/01/2020

Rooms are spacious and comfortable.

08/21/2020

It’s beautiful, modern, rooms are spacious & clean, and the staff are super attentive.

08/17/2021

The next day of golf was fine.

04/07/2021

The surrounding golf course looks nice.

04/01/2021

Played mini golf one of the days and that was fun.

03/19/2021

Golf was great.

02/26/2020

I was lucky enough to get a room on the 26th floor with great views of the golf course and surrounding area.

09/07/2021

They told me self Parking was $20 and charged $25 when I checked out.

09/06/2021

Parking is a little confusing as the self park garage if one end of the complex and the lobby at another so first leave tour bags and then go to the garage.

09/04/2021

When you drive into the resort you are not aware of the parking garage situation for self park, so you end up in a traffic jam in front of the resort where the valets are.

07/05/2021

.and only got through when they opened up a side parking lot for golfing only that we could drive through.

07/05/2021

We went to 1,2,3 level and there were NO designated parking for disable.

03/04/2020

*Spa review ~ I had a Body Scrub and Massage and was very very pleased with the skills of the therapists.

02/27/2020

There is a Starbucks in the lobby as well and some retail shopping and a spa in the lowest level.

01/23/2020

Make sure not to miss the Spa for a truly wonderful pampering.

12/30/2019

Love the world centre the staff is excellent the restaurant choices are extensive the spa is amazing the pool is fun and the light show at night is awesome.

12/28/2019

Great spa services.

04/05/2021

Barely any seats at the pool area and our view is a big blue tarp.

08/13/2020

My family loved the pool area.

03/04/2020

The view of the pool area and Epcot was excellent.

02/27/2020

but I did go to one of the pool areas and ate at the Falls Pool Bar which was good.

02/20/2020

The entire pool area was great with entertainment and The Falls Café adjoining.

09/07/2021

They also charge a $35 resort fee when nothing isn't open to use.

09/04/2021

For the very pricey (I think is $25 a day) self park, you must drive a half a mile away and wait for a shuttle.

08/19/2021

We booked a trip before covid and paid in advance took 2 yrs to take and we were so disappointed.

07/05/2021

We found it so much easier and more efficient to pay $12 for an Uber each way.

06/15/2021

They charged us resort fees and we didn't even stay there!!!

04/07/2021

On the positive side, 3 water slides, a splash pad, and jacuzzi are open.

02/19/2020

N/A

01/26/2020

It has 3 large water slides that were a great source of entertainment for the 1 day we used it.

12/12/2019

They will love the water slides and arcade.

09/19/2019

I enjoyed my stay, great pool area and water slides.

09/28/2021

The towers' amenities are awesome and offer so much for the kids.

09/22/2021

There’s a couple of slides for the kids 48” and taller.

09/22/2021

Thank you to everyone who helped setup our room with the gift baskets for my wife and kids that I had sent ahead of time.

09/05/2021

The kids love the pool, the outdoor facilities are great for barbecuing your own meals.

08/06/2021

The hotel was very clean (I’m a freak about that) and the many pools were a hit with my kids.

06/07/2021

Well resort fees are the norm and i knew they would charge us when we got there

04/27/2021

Restaurants are very expensive and be careful because a few charge gratuity and you might not realize it!

02/14/2021

When I told the valet attendant he immediately told me “oh no, we don’t offer any free parking” and when I told him I had it on my invoice he immediately told me no again.

06/11/2020

I appreciated the attention and care when I was asked to place my ID and credit card on the stand instead of handing them directly to Kayla when she was checking me in.

03/10/2020

They charge way too much to have to park your own car.

07/23/2021

We ended also going to the Spa and had a relax and nice me time well deserve.

07/17/2021

though we had purchased a couples massage the day before they still wouldn’t allow us to purchase use of the showers.

04/18/2021

Best Swedish massage I’ve ever had.

03/02/2021

We really enjoyed the view, the property, the restaurants, bar, spa and our room.

02/17/2021

The pool was awesome and the staff monitored how long people were in the spa so that everyone could get a turn.

03/20/2021

Bunk beds were great for our boys and offered a little privacy.

03/19/2021

Some rooms come with bunk beds, which is a huge hit with the kids!

11/27/2020

My two kids love the family bunk bed rooms with an incredible view of the lake and the pool.

10/12/2020

We were able to easily upgrade our room to one that included a bunk bed and had a spectacular view of the resort and pool.

07/21/2020

Our room was perfect with the bunk beds for kids.

09/28/2021

Close to Disney parks and you can see the fireworks from Epcot each evening.

09/28/2021

Splash pads, kid pools, park, mini golf, pool slide, pizza on site- all awesome and Great location to Disney and down the street from Disney Springs

09/22/2021

And the resort has a perfect location(inside the Disney ears), with daily shuttle service to the Disney parks.

09/22/2021

We had a balcony room overlooking the lake and watched the Epcot fireworks every night.

09/20/2021

Property was situated on Disney property, room rate and quality were stellar.

08/14/2021

For what we paid the sheets were washed

08/09/2021

And parking and resort fees are high,

07/26/2021

That room should have been a discounted room not an upgrade with fee.

06/27/2021

It's stupid expensive.

06/12/2021

When we got home & received our email/certificate (thru gocrv.com), we found out that it was not free at all; costs $199 in "fees" & $150 deposit.

09/26/2021

however, other members of my party who were staying under the exact same booking using the exact same card were allowed to do so.

08/24/2021

There’s only one thing I did not appreciate, and that was that I was charged more for a one night than I paid for my entire stay.

07/12/2021

However, housekeeping was nearly non-existent, I was overcharged (but refunded through customer service) for parking, service at the pool and the bell service were both slow.

06/01/2021

Be advised if you use it they will charge again and more in authorizations.

05/18/2021

Over charged for a lot of items a lot of hidden fees.

06/15/2021

My kids love the lazy river and water slide.

05/09/2021

Great pool, water slide and lazy river.

04/07/2021

The water slide is actually really fun as well.

03/07/2020

Great pool, water slides en lazy river for the whole family.

02/26/2020

Outstanding hotel that has it ALL including a lazy river, water slide, and a spectacular staff that go above and beyond to make you feel welcome and special!

11/08/2020

I like how there was a spa area for visitors to enjoy and bonfires to sit and relax.

03/07/2020

Clean pools and SPAS.

01/19/2020

Amenities of hotel are very good, spa, pool, restaurants.

11/05/2019

The restaurants and the wait staff were attentive and the spa and workout facility is one of the best I have seen at a hotel.

10/20/2019

Spa is attached and is also nicely done.

09/15/2021

but Parking & Wifi was expensive and Spencers was closed.

09/03/2021

Food is very pricey.

08/27/2021

This particular resort was twice as much because they charge a resort fee, so I was expecting a resort experience.

08/24/2021

There’s only one thing I did not appreciate, and that was that I was charged more for a one night than I paid for my entire stay.

08/22/2021

(Not sure if problem is lack of staff or a way to cut costs.)

09/26/2021

And finally, the self-parking situation is pretty sorry too.

09/15/2021

but Parking & Wifi was expensive and Spencers was closed.

07/28/2021

They just need to have a better food selection, shuttles to take you to parks, more security staff at night when/if there are room issues, and train the front desk team at night to be pleasant.

07/12/2021

However, housekeeping was nearly non-existent, I was overcharged (but refunded through customer service) for parking, service at the pool and the bell service were both slow.

06/01/2021

They charge resort and parking.

07/07/2021

The location is close to everything, and is only 5 miles from Universal.

06/13/2021

The hotel is 12 min from universal.

05/21/2021

Great location for Universal Park.

09/13/2020

The hotel is within 10 minutes to Disney or universal and next to sea world.

02/13/2020

The property has everything you need, included tremendous service across the board, and is only a short drive from the theme parks (we went back and forth between Universal and Disney almost every day with no issues-- 15 min or less).

09/15/2021

Pool area was very nice

09/13/2021

We loved that the pool area was open late.

08/24/2021

The pool area and pool bar/snacks are nice.

08/22/2021

Overall the hotel was exceptionally clean, and pool areas and gardens were very well maintained.

07/11/2021

We love the pool area.

02/19/2021

The room was like a quiet apartment-- I couldn't hear anything indoors or out, which is very unusual for Disney properties (although I've never stayed at a Deluxe resort so maybe the walls and doors are made of different materials or something).

02/13/2021

We later had asked for some extra towels while we went to the park so we could shower when we got back only to find them thrown on the floor inside the door.

01/30/2021

Imagine my surprise, and horror, to unlock the door to find a stranger’s clothing on the foyer table.

01/01/2021

There were a few small things that needed to be repaired, like the bathroom door lock.

11/03/2020

The bathroom area had way too many doors.

03/06/2021

I also hope the boat service returns soon.

10/27/2020

Once the boats start running again, that will be another awesome perk.

04/03/2020

The boat comes once in a blue moon nearest to lobby.

03/30/2020

A huge acreages of land reaching all the way to Disney springs via boat ride, while seeing an excellent golf-course as you float along.

02/27/2020

Great location for all parks and the bus service and boat transportation is first class.

09/08/2021

There is some legitimately great dining to be found at Disney Springs.

09/03/2021

Fantastic experience all around will definitely return to Disney’s Saratoga Springs resort.

08/30/2021

We LOVE staying on Disney property!

08/27/2021

When I go back to Disney World, I will very likely stay at Saratoga Springs again.

08/27/2021

This resort has easily become my families favorite with the new room renovations and convenient location to Disney Springs.

08/27/2021

With the number of people using electric scooters and getting priority getting on the bus, plus there being no lines at the bus stops and just a free for all, this can be a painful process.

08/22/2021

1st stop for busses in am so my wife and daughter always had a seat and first stop coming home from parks.

07/31/2021

The Grandstand area is an easy walk to the bus stop, which was beneficial given we went to the parks for 4 days.

07/17/2021

We were also very close to a bus stop.

06/08/2021

Busses to and from the parks were great we lucked out with having a bus stop right in front of our condo.

09/09/2021

I wise the spa was open

10/15/2020

It is on a golf course and has a spa.

07/27/2020

We look forward to our next trip to Disney Saratoga Springs Resort and Spa.

03/30/2020

Horse Themed Resort and Spa.

10/16/2019

The pool facilities are wonderful, as is the spa.

02/13/2021

Long story short never got them back and never heard anything from Disney about our situation even after multiple calls to them.

01/01/2021

We called the Disney phone line and didn’t hear back.

10/27/2020

TIP: Mobile order if you are eating at the QS.

10/27/2020

I had to call for someone to come and give us clean towels.

10/16/2020

My only complaint would be the hard beds (especially the fold down with the super thin mattress-I felt like I was sleeping on grandmas fold out couch), our air conditioner broke and it took two calls to get it fixed,

07/19/2021

We opted to pay for preferred parking, which we got at 50% the normal rate because we are annual pass holders.

06/25/2021

Buy more beer than you can drink or your gonna pay 10 bucks a beer.

05/23/2021

It cost a little under $4.00.

05/01/2021

Given we paid extra for preferred room (more convenient location), we asked for a different room than the one they assigned us overlooking the parking lot.

04/13/2021

but we paid to have a toilet in our room and use our room kitchen , and bathroom .