Cute little stores downstairs and nearby in the area.

Pool area still good, nice pool, and hot tub (although the hot tub wasn’t working on some days).

I shouldve stayed at the springhill which was the same pricepoint and in the area.

The staff is great, the rooms are great, the breakfast is great, and the pool area is great.

We've been to Florida for spring break for decades now and stayed in many of the area hotels.

This is our favorite place to stay while visiting the area.

Pool area was clean and not very crowded since everyone is usually at the parks.

It was a really nice pool area and the lounge chairs were decent and didn't have a bar that digs in your low back which was nice.

The breakfast is always good, and the pool area is nice and well-maintained.

Full breakfast and a wonderful pool area.

This property has been our go-to place whenever we are in the Kissimmee area.

but they do distract from an otherwise well designed and  idyllic pool area.

So whenever you are in the Kissimmee area this is the property to stay at, with Old Town and it’s car shows and rides just across the street, as well as many different food option close by makes this property a great choice.

Being so close to the Old Town shopping area with the Friday and Saturday Night old car Cruises, as well as a short trip to Walt Disney World really adds icing to the cake!

Pool area & bar were also nice and relaxing. Overall.

Love the view of Old Town, the 24 hour pool and hot tub, the breakfast area, the laundry room on each floor, and the friendly and accommodating staff.

The pool area was very quiet and even had an open bar.

The front desk staff were very friendly and accommodating, even giving us a requested view of the Old Town shopping area.

Only one lift working during most of our 15 night stay meaning you always had a long wait and we were on the 5th floor, otherwise would have walked the stairs!

Only 2 elevators for this hotel, not enough and they are insanely slow.

Our only Con would be the speed of the elevators.

The elevator wait can be ridiculously long.

Near elevator on our floor was washing machine available- - $1.50 Dryer also $1.50 set on heavy duty did not dry clothes well.

We loaded our stuff on a cart only to find the room was right next to the elevators.

There are only 2 elevators so can become slow during busy time.

I really only have two minor complaints the beds were very firm and uncomfortable and the elevators were slow.

I was also disappointed that the hotel seemed to need a “face lift”.

Laundry and ice making machine so if you’re a light sleeper avoid rooms near lift and those might hear disturbance.

Only improvement would be for BOTH elevators to have been working

Anyway, in brief, here are the positive and negatives we found:
Firstly the negatives - the slowest lifts in hotel history, then sometimes they are being cleaned at breakfast time which is the busiest time of day!

Oh and I never found out where the stairs were in my entire stay as thr lifts can be very slow!

He gave us our keys and after waiting more than 10 minutes to get into the elevator (beware of the sloooowest elevator in history), got to the room, opened the door, and the room was not cleaned.

There are only 2 elevators for the entire 7 story building.

The only tiny negative was the number of school graduate parties staying here at the same time, they did have a tendancy to hog the lifts and crowd the breakfast areas at the same time hence me not awarding a 5 star rating.

The only negative I can find is that the elevator was very slow; and I think the tiki bar should open at noon or 1pm - not 3pm.

Our room was a king size on the 5th floor looking out over the car park and the Old Town And Funspot.There are 2 lifts which got a little busy at breakfast time or stairs if you want.

The pool is open 24 hours and the proximity to Old Town is a plus.

Close to Old Town which is a fun strip of shops, bars and touristy things like old time photo gallery and spa where fish clean your feet, carnival games, souvenir shops.

It’s close to Old Town too, as well as being close to the Disney parks.

Overall a brilliant hotel in an excellent location close to The Old Town, we could even see the Disney Fireworks.

Reception staff very friendly pool clean and tidy rooms clean towels what can I say other than if you are staying near Old Town on the Hwy 192 Kissimmii then get booked in here 10/10.

Quiet and in close proximity to the Old Town where there was a small shop and bars/restaurants to choose from.

It is walking distance to Old Town and a few eateries.

We love this hotel for the close proximity to Old Town and Disney.

This hotel is just off the US-192 in Kissimmee near Old Town.

It’s also super close to Old Town which has plenty of places to get a drink or something to eat as well as some random shopping or rides for the kids.

Located in the heart of Old Town, Alot to do in walking distance of Old Town, especially if you have kids.

Because it’s so close to Disney and walking distance to old town and fun spot makes it a great place to stay.

It is close to "Old Town" so we did a little shopping the day before we went for our Disney visit.

Hotel in good location, close to Old Town.

Great location near old town and close to many restaurants and shops.

The hotel is very close to Old Town and Fun Spot.

Old Town walking distance from hotel, eateries shops etc.

The pool area looked nice, you could eat outside if you wanted.

There is a lovely pool area outside, which we didn’t have time to use, unfortunately, and there was an outside bar area too.

Third visit to Florida having previously stayed in the Lake Buena Vista area we decided on Kissimmee as a great value location and we were not wrong - the hotel has been recently updated and we couldn’t fault it; nice well kept and modern pool area;  inclusive breakfast with a reasonable choice daily; clean rooms; ‘Old Town’ entertainment area with ‘‘Fun Spot’ amusements is a 2 minute walk away which the kids loved; free parking; 5 mins to Disney; 20 mins to Universal area.

Pool area (24 hours) was awesome with a tiki bar!

though it was uncommonly cold in Florida during our stay, we loved the pool area, our rooms were excellent.

The pool area was beautiful woth plenty sun beds and tables and chairs.

4th Floor was wonderful as we looked over pool area.

Just sloppy guests, and not enough staff maybe to keep the pool area clean.

The pool area was clean and well maintained, we were travelling after the school holidays so there were always plenty of sun beds and what seemed like an endless supply of clean pool towels.

although clean had a musty smell, the work unit was dated and crumbling at the edges and it all just felt dated and old- plus I'm sure I spotted a bug or 2 on bedside table and bedding!!

There is a small amusement park across the street and is very noisy making it difficult to sleep.

The only downside was the noise from other rooms at night as the walls were quite thin and the AIRCON unit noisy,

but can cause noise on Friday and Saturday nights when the horrid cars visit.

but absolutely no noise, and we had a front room.

The following morning when we tried to leave,  the battery on the safe was beeping so we were unsure of leaving our belongings.

My only complaint was the loud air conditioning unit below us so I had to stick my earplugs in to sleep.

Although it is overlooking Funspot (and we had one of the rooms directly opposite) we did not hear and noise or have and disturbance from it at all.

although the theme park was viewable from our room, we did not hear any noise.

but Jacuzzi was more of a spa pool as no pressure in jets, however water was always warm.

It is very loud and ours even had another rattle too it when it ran.

The jets did not work just a faint bubble so you were just sitting in warm water and it is surrounded by trees so a lot of leaves and sand were in the hot tub, very disappointed.

We weren’t interested in it and were a bit overwhelmed with all the car and foot traffic getting back to the hotel.

It did get a lot of foot traffic with the amusement park area outside,

The jets in the hot tub didn't work that well.

The only small negative was the check-in, slow and confused, with the only staff member on duty getting distracted with other guests while serving us.

- the lifts can be very slow 
- there’s only one return shuttle bus.

The slow elevators would be our only complaint.

I love :
- The pool area and the the pool bar 
- Early and generous breakfast
- Small game room 
- Spacious suites with comfortable king size bed
- Proximity to restaurants, Publix and the Disney Parks

I did not like:
- The musty smell in the room
- Somewhat loud a/c
- Slow elevators

Location is close from everything 
Food, attractions and shopping area

Reception team is a bit slow in checkin

People mentioning the slow lifts, they arent as bad as you think!

Only negative during our stay would be that the lifts were quite slow and were very busy during breakfast times.

As other people have said the lifts are quite slow so we mostly used the stairs.

The lifts - we were on the 7th floor and never had an issue with the so called "slow" lifts.

The only item less than perfect was the elevators, which were quite slow,

Well equipped with Fridge Microwave small kitchen sink and cupboards.

Very good value for money with a small kitchenette with sink unit and microwave.

Gorgeous countertops, small fridge, sink, MICROWAVE, cupboard space and coffee maker.

The rooms were spacious, comfortable beds, clean and tidy with a small kitchenette which had everything we needed. The housekeeping team came in EVERY day and made the beds (I did make them myself,

Shower was good and powerful, and there was a small kitchenette, sofa, tv, table, desk and air con.

but it’s expected and reasonably priced (€3 for wash and dry )
-free return shuttle bus to seaworld, aquatica, universal and Busch gardens 
-fresh and tasty breakfast buffet available each Morning from 7-10
- 24 hour pool and jacuzzi 
-fast WiFi 
-small kitchen area in room (mini fridge and freezer, sink, coffee maker, microwave)
-old town is a very short walk and has lots of things to do and places to eat.

Kitchen area, had small sink, microwave, fridge, coffee pot and 2 small cabinets.

We had a small kitchen area, this included a sink, mini fridge, microwave and storage. Breakfast was self serve everyday, between 7am and 10am the food was great (I’d definitely recommend the chocolate chip waffles!!!)

The rooms are very large, 2 double beds, sofa sleeper, coffee maker, small refrig, hair dryer; non-smoking room was perfectly clean.

Great idea to have the sofa and small kitchen area with fridge.

It has a microwave oven, a small fridge and a table

The room we had was very spacious, had a small dining area, small kitchen area with microwave, a spacious bathroom, and was brilliantly cleaned everyday.

A separate living area, 2 bathroom's (1 with walk-in shower and large vanity area), 2 TV's, small kitchenette area with coffee machine and table.

We had a king size suite which included a separate living room with 2nd TV and a small kitchen.

Superb large suite with small kitchen facility.

Nice Rooms, with small kitchen area (including refrigerator, sink and microwave). 2.

We stay in a room that has two bathrooms, a small frig and microwave.

Small kitchenette with microwave, fridge and coffee maker.

but it had 2 king sized beds, a sofa, small kitchen area, table and chairs, tv, large bathroom and air conditioning!

15-20 minutes from I-drive and Universal.

It was a perfect location for our commutes to all of the Disney parks and Universal.

They do offer shuttles to the Disney and Universal Parks.

• Easy driving distance to Disney World parks and Universal.

Disney was a 10 minute drive away and Universal parks were a 20 minute drive away.

(Such a wonderful thing after that the torture of queuing at Disney and universal) 
The room was big enough for four of us with plenty of storage and a nice bathroom.

The location is great and perfect for both Disney and Universal and also has the Fun Spot right across the way.

It’s a great location to Disney, universal, international drive

I really cant recommend this hotel highly enough, we have been looking at prices to return to Florida for yet another disney / universal holiday and have all agreed we would LOVE to stay here again in the future!

but we always found a table 
The free car park is quite large and we had no problem parking
Old Town and Fun Spot are close by and a Mini Golf course next door
Restaurants of all kinds, shops, Disney and Universal are all within easy driving distance
We will be returning to Comfort Suites

Booked a 19 night stay at comfort suites over Easter, nice hotel for price which includes breakfast,  parking,  park transfers etc, good location to access Disney parks, approximately 15 mins to Disney springs,  longer run to Universal via I4 interstate which seemed busy with traffic.

They provide free shuttles to Disney and Universal.

The hotel is in a great location for disney and universal attractions.

From the buffet breakfasts to the pools, free transport to Disney and Universal, proximity to the very interesting old town, diligent housekeeping and most importantly the comfortable beds and pillows to comeback to after the tiring days at the parks- everything was just perfect for us.

Free shuttle busses will get you to and from universal, sea world and Disney

This hotel is also a decent distance to Universal 20-25 min which is our main park when we come for Halloween Horror Nights.

We comfortably did both universal parks and volcano bay In Two days and queued for nothing.

Comfort Suites Maingate East

elevator

quietness

slow

old-town proximity

universal

pool area

It was close to good attractions in the area.

*Spa services
*Quick access to OCCC
*Dedicated Lyft area

Hotels are a home away from home and I'm a little upset as this one did not live up to my expectations, based on their marketing and some positive reviews

Good size hot tub..
Water play area is good.

The pool area is pretty as well and everything is very clean and pristine.

Pool area was fun and food / drink service was fast.

Nice location near a cute area with shops and restaurants.

The room was massive, bar area, jacuzzi tub, full table with 8 chairs, 3 TV's, very spacious bathrooms and a walk in closet and changing area.

The amenities, especially the pool area, were fantastic and well-maintained.

The staff and conference area was very easy to navigate.

So much to do around the area and inside of the Hotel.

Property all looks brand new, pristine rooms, public spaces, restaurants, pool area, and meeting space.

Very nice pool area and comfortable beds.

The food in the hotel dinning area was good and the bar had plenty to offer.

The conference area is huuuuuge and well-laid out.

but got bruise on my right leg knee area I could have hurt myself more 
Everyone nice staff wise

There are 3 areas that provides the choice of zombie dodge ball, golf swing, and soccer or 2 pool tables.

Loved the oversized bath tub and bathroom television.

My room was perfect and loved the size of the bathroom especially the TV inside the mirror.

Check In at Tower II was so clean and very modern, love the 65 LG TV and inside the bathroom I was  amaze with mirror  TV, the room space was also comfortable, the pool was huge and with a great food bar.

Nice garden type tub and even a tv in the bathroom mirror.

very comfortable beds and they even had a TV in the bathroom.

Decent food options, great Gym and pools- excellent place to stay
The bathroom mirror even have a TV monitor!!

I am a TV junkie and love the TV in the bathroom mirror-lol.

I was impressed that in my room i had a tv in the bathroom

The 65" tv and the tv on the mirror in the bathroom were perfect.

There are TV's in the mirrors, which is nice for anyone who likes to soak in the tub.

Rooms are typical in space and amenities except the tv in the bathroom mirror - LOVED IT!

Clean room the pool is awesome and has a grotto just overall great hotel the check in was smooth as employees very inviting the bathrooms has a built in tv in mirror so you can relax and watch tv at the very same time

The beds were cozy and the bathroom mirror had a TV.

but unless you’re taller than 5’3” you won’t be able to see your face because there’s a large built-in television in the mirror.

Impressed with the tv in the bathroom mirror and a huge big screen in the room.

The hotel itself was clean, modern and had features I had not seen before (tv in the bathroom mirror, floor lighting in the room at night).

The room was clean and the bathroom tv was great.

The rooms, restaurants, pool, exercise options, and convention rooms were excellent  with quality, professional service.

I wish all the conventions I attended were here if you have the money its definitely worth it

Amazing Time, Great Experience, No Hassle During Convention Times, All In A Joyful Time.

I stayed at the Hyatt for the Spooky Empire Convention with a group of 6.

The tub is wide and deep and great for a magnesium soak especially after a long day or days of going to conventions.

I was here for a large convention and the location was perfect, with a covered walkway to the convention center.

The convenience of the convention was why we stayed

This is a very large resort with restaurants, spa, multiple pools, convention space, ballrooms.

The convention layout was straightforward and easy to navigate.

It was a great place to stay for the convention.

On a busy convention week, the staff at the front desk (Cinthia & Anthony) went out of their way to accommodate us.

You would thing that with it being part of the convention that we were attending they would  want to take chair of the gest so they would return .

Great hotel in a great location, Ideal if your attending a convention

Our convention is there every year and we do stay, I was happy with the offered discount and the convenience.

From the check in desk just for my Convention to the meals at Fiorenzo, my stay was a delight.

Although there aren't many choices for staying for a convention, this hotel is very pleasant with a very oomfortable bed as well as amenities.

I stayed at Hyatt Regency  Orlando during Zumba Convention.

Though both hotels billed themselves as 4-star, the different was night and day.

The hotel was very busy so i did not even utilize the resort amenities that I was charged for.

Also make sure that they do not over charge you for.

We were charged for both, so just check receipt.

It took 4 times to get my card programmed to finally work!

I ended up hot spotting from my cell phone (roaming charges from out of country) and numerous calls with IT did not resolve the issue.

We were pretty much without incident the entire stay, and we haven't heard about the card being charged for incidentals yet, so it's a good sign that since we paid up front, we don't have anything else to deal with from our time well spent.

And never got my 2 bottles of water or $10 day resort credit.

She wrote the wrong room number on our card and didn’t apologize.I used to stay at Hyatt properties frequently for work

The hottub was broken, overcharged  by adding 25% extra by adding in a tip and didn't tell everyone,  and food at our conference was subpar at best.

They gave us a “free” rollaway for the trouble and still charged us for it.

We are airing from 9AM to almost 11PM - he wanted to charge us for the pool and gym usage, and it wasn’t like that other years.

service feel down due to packages being rejected and afterward charged as much as $20 per package.

They charge about $40 a day for the so called “resort fees” and trust me, this is NOT a resort.

Digital keys were not working the entire stay, which meant that we had to use key cards.

YOU HAVE NO BUSINESS CHARGING MY CARD the way you do it, without my authorisation.

Pool bar/cafe has an automatic 18% "service charge" which is really annoying and the Market is WAY over priced for the quality of food they serve.

but since we had the credit we did not really have any other viable opportunity to use it elsewhere.

NOT worth the very high prices they are charging at all!! !

I feel that this was a reasonable rate for a hotel room, which is all I used (aside from their "Market" with Starbucks.

The staff were friendly either it be at the front desk, in the Italian restaurant or in the 24/7 market.

Feb, 3, 2020

Dec, 20, 2019

Jun, 15, 2023

May, 22, 2023

Feb, 26, 2019

Jul, 4, 2017

Aug, 31, 2023

Sep, 20, 2021

Dec, 27, 2019

Sep, 21, 2018

May, 21, 2023

Oct, 16, 2022

Jan, 18, 2021

Jan, 17, 2021

Jan, 1, 2020

Sep, 17, 2018

Aug, 18, 2023

Sep, 30, 2019

Nov, 27, 2021

Oct, 15, 2020