Search Result for “Service was top notch“ in Orlando

09/07/2021

Dinner and breakfast were excellent and the golf course is world class.

09/01/2021

It was my sons teen birthday, we played golf which was included with resort fee .

08/29/2021

Karina choose for us a nice room with pool & golf course view.

08/11/2021

The room was massive and had a lovely view of the golf course and the birds soaring in our eyeline on the 11th floor.

08/08/2021

water slides, tubes, put putt golf, ++ games etc.

09/30/2021

Perfect service at every interaction.

09/29/2021

The staff at Oscar's was exceptional, Lily, Reda, and a few others (can't remember everyone's names) were so friendly and all showed a high level of service and guest attentiveness!

09/29/2021

Truly exceptional service!

09/08/2021

Great food service.

09/07/2021

Daily housekeeping and nightly turndown service.

09/07/2021

While everything was good, the pricing was a bit off putting, when you add in a $45 per day resort fee and then the $40 a day valet parking or $30 a day self parking.

08/16/2021

It was pricey

08/09/2021

but your going through a 3rd party it’s going to be more expensive than what you paid (with attitude)” I didn’t like how she said that and I just said never mind I’ll look elsewhere.

08/03/2021

I suppose I’ll add that cost to my total bill.

07/28/2021

This level of service should not come at such a low price point.

09/08/2021

For what they charge to valet park- you would expect your car washed and detailed.

07/19/2021

While we did eat at La Luce once I used my credit card for the charge rather than charging it to the room.I am still awaiting word from Hilton regarding the restaurant charges.

07/09/2021

However, the discounted rate was not reflected in the itemized list of charges.

06/07/2021

Also a bad feeling of being over charged at any occasion.

05/30/2021

Just a heads up - every morning we were overcharged and needed to request it be fixed.

09/15/2021

Only con would be the buses to the parks weren’t running as often so we ubered a great deal,

08/30/2021

Transportation to the theme parks was on time and accommodating.

08/29/2021

Concierge Shannon (Signia Hotel) helped us with tickets for parks.

08/16/2021

Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

09/07/2021

The Waldorf Suite was impressive with 1,780 square feet, a balcony with Disney/fireworks views, 1 bedroom, 1.5 baths, and bar area that can be used for dining as well.

08/28/2021

If you are looking for luxury at Disney, I doubt there is a better value anywhere.

08/16/2021

Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

Best place to stay while visiting Walt Disney.

08/14/2021

The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

09/07/2021

Call the hotel direclty prior to arrival to inquire about these options.

08/08/2021

Much better than having to call down or walk up and wait to speak w/someone..

07/19/2021

They offered to call us an Uber and we politely declined.

07/07/2021

I am very disappointed that a high end hotel would downgrade us and not be proactive by warning us that we were being downgraded without us having to call and get the issue fixed.

05/02/2021

He camr back saying the chip didn’t work ans he did not try to call Amex for approval .

08/28/2021

Service and all facilities were top notch.

08/16/2021

Cleanliness was a top priority and I felt safe.

08/14/2021

Top notch customer service.

08/09/2021

Everything is top notch here.

05/08/2021

The restaurant and the valet staff are top notch.

09/30/2021

Further, when making the booking, there's NO warning of that absurd fee for receiving an envelop.

09/23/2021

We are paying to stay there so why do we have to pay to park there?

09/18/2021

Overall the experience has left a bad taste in my mouth about the property and I know there is better hotels for a similar price with quality customer service throughout their ENTIRE management staff.

09/17/2021

We are at the restaurant the food was just OK and a little over priced.

09/09/2021

It’s over price the cleaning staff doesn’t clean the room the right way I had to call 3 times and go to the front desk and they still didn’t get the job done!

09/20/2021

It was great being able to travel back and forth from Universal and City Walk via the boat transfer.

09/20/2021

When you take the shuttle, you have to go through the main City Walk security, which is similar to the airport with regards to crowds and how stressful it is.

09/07/2021

The water taxi was super convenient to transport back and forth to City Walk and Universal.

08/13/2021

The hotel is in a prime location very close proximity to the parks and city walk.

08/08/2021

Convenient quick water taxi ride to Universal theme parks including City Walk.

09/29/2021

Great service and food.

09/28/2021

Great room , amazing customer service, great food, water taxi awesome, overall a stay couldn’t be any better .

09/26/2021

Services is impeccable!

09/25/2021

Although I had another courtesy, free parking for guest would add to your GREAT services.

09/18/2021

Shoutout to Sebastian with luggage services and Jillian who let me leave on a more positive note than I would’ve the night before.

09/28/2021

Great room , amazing customer service, great food, water taxi awesome, overall a stay couldn’t be any better .

09/27/2021

So close to parks, just a water taxi ride away.

09/26/2021

Convenience of the water taxi is superb, and overall atmosphere well exceeds expectations.

09/25/2021

The water taxi inside the parks.

09/20/2021

We took the water taxi most of the time,

07/30/2021

The food was delicious and the service top notch.

06/01/2021

Proximity to the parks/citywalk is top of the list for us without paying extra for express passes.

05/30/2021

From the day we checked in until leaving the property he was top notch to help my daughter & I.

09/05/2020

We were in guesthouse #2 on the very top floor & had a view of the beautiful lagoon.

07/20/2020

The restaurants were great top notch.

09/20/2021

It was great being able to travel back and forth from Universal and City Walk via the boat transfer.

09/20/2021

Sapphire Falls has their own metal detector and bag scanner on the dock, and it is such a relaxing experience getting to and from the parks by boat!!

09/05/2021

Jumped on the boat and right there at the entrance to the parks.

09/05/2021

The best thing about this hotel is that it was easily accessible via an on-location boat to Universal Studios.

08/19/2021

This was an amazing resort, the staff the rooms, the food, the pool, The CityWalk, the boat ride, the restaurants… I could go on and on

09/06/2021

People are there to get you bags( walk in the door to your left bell service is ready ) They said people were rude.

08/06/2021

Sliding Barn door to bathroom in room.

08/02/2021

the restaurants both on site and in parks are VERY expensive, so we ended up Door Dashing in most out meals to save money.

07/29/2021

The bathroom had a barn door which we found a bit clunky and cumbersome.

07/17/2021

Our sons at 5:15 (next door was not cleaned) basically, the attitude is take it or leave it.

09/22/2021

I really appreciated the tv in the bathroom and the motion sensing night lights under furniture, very fancy.

08/21/2021

Everything looked clean and well taken care of.My bathroom had a TV behind the mirror.

08/11/2021

Room was obviously sanitized, My room had a TV in the bathroom mirror which seemed excessive

08/08/2021

Loved the super huge tub and tv in the mirror.

07/25/2021

The bathroom mirror have tv!

09/20/2021

Extra charge for the gel for doing manicure, didn’t tell us ahead of time which is not good.

09/20/2021

When ask about a refund for the difference I was told that I need to contact AMEX TRAVEL.

08/31/2021

Only issue was that the parking garage exit was unattended all weekend allowing people to come and go without paying yet we were charged because we were staying in the hotel.

08/20/2021

Parking is expensive, $100 for a 2 night stay as they charge for the day of checkout.

08/17/2021

It was the only part of the hotel that lived up to its billing,

09/28/2021

Great place when in for a convention and then stay for some much needed vacation afterwards.

09/26/2021

Stayed at this hotel for a business convention.

09/16/2021

As someone that has attended many large conferences and conventions I have seen the good, the bad and the ugly when it comes to facilities.

09/07/2021

Can't wait for next year's convention!

08/21/2021

This is a large convention hotel that is very busy,

09/20/2021

The attitude of employees at this Hyatt Regency-Orlando was top notch.

09/20/2021

The Steakhouse was top shelf!!!

08/17/2021

Was staying for the convention and everything was close easy to get to and the dining in experience was top notch.

08/11/2021

This hotel is TOP NOTCH!

08/09/2021

The Hyatt Regency experience was top notch and the comfort of the rooms (specifically the bed) was greatly appreciated.

09/24/2021

The hotel is attractive and the service is excellent.

09/20/2021

I truly got the impression that I was genuinely welcome, something missing from 99% of every customer service interaction in todays world.

09/20/2021

Its fairly close to Orlando International Airport and the food and service is consistently good.

09/18/2021

I paid for I Line bus service because I didn’t know I had already paid for it.

09/16/2021

Customer service of the front desk to the housekeepers, from the events managers to the dining and beverage personnel was superb!

09/29/2021

I love the 24/7 market, super convenient for business travelers who work odd hours.

09/25/2021

The Bartenders at the bar were fantastic as were the people behind the counter at the "Market" restaurant and the Italian Restaurant (I can't remember the name.

09/20/2021

They manage to maintain a quality product whilst navigating the requirements of health and safety in the post covid 19 market.

09/19/2021

There’s a market where you can get a snack at 1:00am if you’re jet lagged.

09/14/2021

They have market that works 24/7 which is really great.

09/18/2021

A few small hiccups: I wish someone had given me an orientation on resort fee and what was included.

09/07/2021

Very crowed main pool, second pool had no shade and exorbitant prices on everything in addition to the resort fees and various taxes.

08/31/2021

I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

Did not like self parking fee and location as we had to walk with bags to main building.

08/30/2021

One thing if you plan to eat & drink at the hotel make sure to have plenty of money to spend, I feel that was overpriced even for the area!

09/20/2021

From the first encounter with a valet parking attendant to a later encounter with Said, a room service attendant, in the elevator.

09/08/2021

You are probably better off going with self parking instead of valet parking.

09/04/2021

I didn’t like the distance to walking to the parking garage and the only casual restaurant was closed.

08/31/2021

I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

Did not like self parking fee and location as we had to walk with bags to main building.

09/07/2021

but this is a pro for all the top tier hotels - The pool has been my favorite of all the universal hotels so far.

06/04/2021

Everything was top notch, nothing bad to say.

06/02/2021

Given the cost, we were expecting top notch customer service at check-in and a nice hotel room. .WRONG!

05/20/2021

The ambiance, the hospitality and amenities are top notch.

05/16/2021

top drawer customer service in every conceivable aspect all the way.

08/29/2021

It’s a 5 minute walk to Universal and a 15 minute walk to Islands or you can take a water taxi.

08/05/2021

There is a water taxi that also takes you to city center,

07/20/2021

You can take an 8 minute walk or just take the water taxi, which is right outside of the door.

06/04/2021

The water taxi is a fun way to get from the hotel to Universal,

03/28/2021

You could also take a water taxi right to the entrance of the City Walk.

08/25/2021

If you are visiting Universal studios it is a short 5 minute walk to City Walk and you get automatic express passes .

08/23/2021

It’s a close walk to city walk.

08/02/2021

We were really greatful for the short walk right to universal studios and City Walk.

06/04/2021

The proximity is ideal for visiting Universal and the City Walk.

04/19/2021

We were in walking distance to City Walk and all parks.

09/30/2021

but again, a bit pricey.

09/07/2021

I was worried it would be overpriced for what I got

08/31/2021

The food was pricey,

08/29/2021

NOT A PRO OR A CON - Club Lounge - I’m not sure how to rate this…it was okay.

08/25/2021

The prices in the conveniences tire are astronomical for example $6 plus tax for a packet of crisps / chips .

09/30/2021

She was super helpful answering questions and providing outstanding customer service.

09/08/2021

It is my first time at the hard rock casino, customer service representative Paulette made just at the desk one of the best experience I’ve ever had with anyone helping me into a room.

08/29/2021

The service was consistent everywhere you went and they seemed happy to work there.

08/29/2021

The front desk and all service people were very nice and helpful.

08/28/2021

Thank you Carly for your help and excellent customer service!!

09/30/2021

We booked a club level room on their Rock Royalty floor.

09/26/2021

To be fair, the lobby is beautiful and the constant rock and roll playing on large screens in the lobby is fun.

09/07/2021

Like any Hard Rock, it had the rock and roll theme that I couldn't get enough of.

08/29/2021

It had a rock star decor.

08/28/2021

You definitely put the “Rock” in the Hard Rock Hotel !! !

09/14/2021

Bicycle boats are not kept up and maintained nicely and our swim vests stunk horribly.

09/13/2021

Filthy, and run down best describes the cabanas.

09/13/2021

but they left the mold in the bathroom.

07/27/2021

Never received a call about the room and was never compensated for the disgusting room.

07/27/2021

The only problem was our mattress pad was not changed prior to our arrival and it had a horrible urine smell.

08/30/2021

The grounds are gorgeous, and the staff was generally very helpful.

08/28/2021

The grounds are beautiful and has many amenities.

08/27/2021

There were plenty of food options on resort grounds though.

08/24/2021

The grounds are beautiful and very well kept.

08/18/2021

Beautiful grounds: patios and courtyards, walking and running trails, lake, interconnected swimming pool; many indoor seating options made it easy to find places to both sit down for a meal and find quiet spaces for reading.

08/11/2021

Everything about our stay was top notch.

08/10/2021

All the staff at the Hyatt are top notch and all our events went smoothly.

07/06/2021

Convention facilities are top notch and amenities are it easy to hang out and have fun even when there are so many things to do in the Orlando area.

07/05/2021

The staff is top notch and friendly.

06/30/2021

As usual, the stay was top notch.

09/10/2021

This place is beautiful and close to Disney Springs.

09/06/2021

Around the corner from downtown Disney and close to parks.

08/12/2021

Good location near Disney.

08/11/2021

This property is well maintained with exceptionally great land scaping with close proximity to Disney and other venues.

08/08/2021

Very close to Disney World and Disney Springs if you want to there.

09/27/2021

They even have rock climbing, golf, lots of walking trails, and an amazing pool with caves.

09/17/2021

If you do not have a car they will drive you via golf cart to the entrance of the property.

09/03/2021

Such a great time with the bikes, mini golf.

09/03/2021

There is a lot of activity you can do on the resort, biking, canoeing, jogging trails, tennis and some golf.

09/02/2021

The hotel is still beautiful with plush greeneries and botanical flowers, and pools, lake activities, golf, tennis and jogging trails.

09/27/2021

This is one of the few places you have lots you can do that is included in your service charge.

09/24/2021

I'm not sure why I had to pay a resort fee.

09/21/2021

The hotel is a little overpriced, not presenting clearly at the check in the separation of resort fees and parking fees.

09/13/2021

Nothing premium here folks.

09/06/2021

A bit pricey

09/17/2021

Great service and amenities.

09/13/2021

Super helpful, great service with a smile on her face.

09/09/2021

Super friendly staff, great room (junior suite), and good service overall.

09/01/2021

The food was excellent and the service was attentive.

08/30/2021

Excellent service and the Lake House Restaurant is very good.

09/21/2021

They mistook my cards not enabling parking to them so I got stuck out of the parking lot for one day.

09/16/2021

though valet will not park your car if you are handicap, an issue that needs fixed.

09/13/2021

1. wasn't told about 25 dollar a day parking. 2.

08/30/2021

Only issue I experienced was that general parking is kinda far from the check-in and room floors.

08/14/2021

but no shuttles are available for the Disney parks (the shuttle only runs on the weekend for Disney springs and times are pretty restrictive), but we drove to Epcot and parked without issue.

09/27/2021

I would eat at city walk over the resort any day.

09/23/2021

but the bus is convenient or it’s about a 10 minute walk to City Walk.

09/21/2021

The hotel was very clean and we loved how close it was to the parks and city walk.

09/18/2021

The perks alone at this hotel (unlimited fast pass at Universal and Islands, early park admission, dedicated park entrances for hotel guests, plus boat rides to City Walk) made it worth it to star here.

09/12/2021

You go thru screening to get into City Walk before getting on the boat or at the end of the walking path near Margaritaville.

09/27/2021

Proximity and benefits for Universal Parks were great!

09/23/2021

Undoubtably our favorite option when attending Universal.

09/23/2021

we have been coming to Universal since 2002.

09/20/2021

We've been staying onsite at the different universal hotels for the last 6 years and 2021 was our first time at the Royal Pacific Resort.

09/19/2021

We can't wait for our next trip to Universal as well as our next stay with Loews!

09/28/2021

but were woken up early a few times with the cleaning people yelling up and down the halls to each other.. At one point they knocked on our door and then immediately came in the room before I could even stand up.

09/23/2021

The cleaning could be 100% better.

09/18/2021

However, housekeeping left opened shower gel and shampoo from former guests in the shower, there was no light housekeeping as promised by the front desk, and there were honey ants each morning at the bathroom sink.

09/13/2021

The rooms are not cleaned well.

09/11/2021

Our room was not cleaned properly either.

09/23/2021

Prefer this property to the other top tier hotel options for all of these reasons.

09/21/2021

Top notch service!

08/17/2021

But instead we were given Tower 2, top floor, almost at the end of the hall.

08/11/2021

Everyone and everything was top notch.

07/20/2021

This hotel presents itself to be a top notch resort, and charges as if it were,

09/29/2021

That she was given the power by the team to only offer a small rate reduction for an absolutely horrible RESORT stay.

09/23/2021

Drinks by the pool are expensive %18 mandatory tip, and very weak, my wife doesn't drink alcohol very often and she didn't get a buzz after drinking a couple of mixed drinks.

09/20/2021

The game room was open (have to pay for tokens to play though).

09/19/2021

In saying that, For the price, the food should’ve been better.

09/18/2021

We paid for a Club Level room.

09/27/2021

Rooms at the Royal Pacific were comfortable and clean, helpful and friendly staff, we enjoyed the pool 3 nights out of our 5 night stay, water taxi was a great and efficient way to get to the theme parks (Studios and Islands).

09/26/2021

You can either walk or take the water taxi which the kids absolutely loved.

09/26/2021

The water taxi was a huge convenience,

09/23/2021

Water taxi is cool, access to Parks is good too.

09/22/2021

I loved having the taxi boat option

09/26/2021

and the service was excellent.

09/23/2021

Service was great especially Laura at the front desk.

09/22/2021

Room was cleaned and restocked daily, bell service was incredible when checking in, and we overall had a great experience.

09/22/2021

But the rooms were clean enough, staff was friendly, and I liked having the luggage services option.

09/21/2021

Top notch service!

08/12/2021

The service from all staff members was always excellent.

07/09/2021

From the superb service we received at checkin from Sophia, my 16 yr old daughter and I knew our stay would be special.

07/07/2021

Room was great, clean and well laid out, amenities were plentiful, restaurants were clean and food as well as the service was awesome.

07/01/2021

Meal and break service were above and beyond.

06/30/2021

So I was pleasantly surprised by the exceptional service we received at Caribe Royale.

08/12/2021

The central pool area between the room towers is terrific: spacious, well-maintained, and has two refreshment areas immediately adjacent.

08/04/2021

The pool area was large and clean.

07/17/2021

Steve Brown (out around the pool area) was amazing & made us feel so welcomed.

05/23/2021

Pool area was okay,

04/16/2021

The surroundings are lovely, the pool area was great,

09/09/2021

Breakfast is available at the on-site restaurant Tropicale you do have to pay for it.

08/17/2021

The amount I paid for this hotel was NOT worth it.

08/04/2021

Its bad business to adjust a nightly rate with out disclosing it.

07/12/2021

If you try to leave early, they charge an additional $50 fee

07/08/2021

We paid for a handicapped accesible room and never recieved.

09/09/2021

Parking at Disney is $45 per day, we could have taken the shuttle here

07/08/2021

The 20 a night for parking wasn't unreasonable to ask for

05/18/2021

The parking gate system is a real pain and does nothing.

05/04/2021

PARKING: $12.00 per day parking fee only to have to park either in a wooded area or a mile from your room because people who are not actually guests at the hotel can use the parking for events.

04/13/2021

There is no visitor parking.

02/28/2021

Great location, really close to Disney Springs.

02/09/2021

Very nice hotel, comfortable and with excellent facilities, very close to the Disney parks, restaurants and shopping centers, 5 minutes from the Vineland Outlet.

01/06/2021

The hotel is in a great location And close to Disney.

12/31/2020

My girlfriend and family chose here because it was close to the Disney parks.

10/14/2020

Close to Disney, quick drive to Universal .

09/09/2021

(This hotel does charge a parking fee also.)

07/15/2021

Then on top of that said we were a no show and still charged me.

07/12/2021

If you try to leave early, they charge an additional $50 fee

07/08/2021

but they charged a 200 a day deposit.

06/16/2021

The response I got from the lady in charge was “hmmmm that looks like paint”.

09/09/2021

Big hit with my kids!

08/05/2021

Our kids have grown up going there.

07/09/2021

From the superb service we received at checkin from Sophia, my 16 yr old daughter and I knew our stay would be special.

07/01/2021

Fabian was completely on top of EVERYTHING - assisting Kim and the other girls, bussing tables, taking orders, attending to guests.

06/28/2021

Even then I tried to make the best of this for my girls, after all it’s their vacation.

06/18/2021

but professional and top notch service and food .

11/13/2020

The pool area is top tier when it comes to being family oriented.

09/27/2020

And they are top notch in keeping up with Covid-19 cleanliness.

09/27/2020

The service and accommodations were top shelf for sure.

09/27/2020

Everything about it top notch.

10/01/2021

Our first trip since covid and we are rewarding our kids with a trip to Disney!

09/30/2021

The rooms are very spacious and very clean.my kids are so excited to be here for the first time.thanks again jaime

09/30/2021

When he found out I had 6 kids by myself for the weekend he upgraded me to a 3 bedroom at no charge.

09/29/2021

Those girls are the BEST!

09/29/2021

N/A

09/30/2021

Customer service was great, I had Janitza as my server.

09/30/2021

We will definitely return again we will be sure Jaime will be in the front desk giving is a great EXCELLENT SERVICE!

09/30/2021

He was very pleasant and gave excellent customer service.

09/30/2021

Customer service top notch specially Jaime!

09/27/2021

The services were top notch, the stay was comfortable and we enjoyed the pools and waterparks.

09/19/2021

One woman was complaining that her room was filthy.

09/12/2021

but that was pretty disgusting.

09/12/2021

First off this room was very disgusting never was cleaned!

09/08/2021

N/A

09/07/2021

The only bad thing that I can say was the sink did smell like poop on our first day

10/01/2021

I asked if they could honor the current rate with breakfast for the family and they could not.

09/29/2021

Heads up the arcade is super expensive, that would be our only complaint.

09/25/2021

Crazy high parking fees

09/20/2021

Food at the hotel is a little pricey

09/18/2021

but I can see alot of people upset with the rooms being subpar for the price.

10/01/2021

Our first trip since covid and we are rewarding our kids with a trip to Disney!

09/29/2021

N/A

09/28/2021

We had a great time just relaxing after our Disney experience here.

09/27/2021

but if you'd like to go around town, the resort is located close to Disney Parks and shopping.

09/24/2021

Not far to Disney Springs.

09/29/2021

We celebrated our son's 6th Birthday here for the weekend and had so much fun!

09/27/2021

Jamie was able to get us everything we needed and had us right on our way to enjoy the fun.

09/24/2021

Relaxing, fun, no hassles vacation!! !

09/20/2021

I love that the waterslides are big enough for adults soooo much fun can’t wait for another trip…

09/18/2021

We are looking forward to have so much fun at this awesome resort and will recommend it to the rest of family and friends. .

09/30/2021

Customer service top notch specially Jaime!

09/27/2021

The services were top notch, the stay was comfortable and we enjoyed the pools and waterparks.

09/14/2021

Absolutely amazing by far the best massage Iv ever experienced Extremely relaxing with top rated products used on your skin making you feel super refreshed please ask for Jenny she will make you feel like your in heaven ! !

08/04/2021

I even remember the excellent service we received from one of the bartenders whose name was T. Besides the wonderful staff the waterpark was Top Notch.

07/01/2021

I want to take this time to give five thumbs up to the service and concierge for the pleasant and over the top service that my family and I received on our mini vacation getaway.

09/19/2021

but no one picked up the phone.

09/12/2021

Its sad especially when a hotel advertises covid 19 proto call.

09/07/2021

My brother had forgotten his mobile in the room and didn’t notice until few hours later.

08/26/2021

If I didn’t think to buy detergent at Publix, we would have been calling every night for towels.

08/18/2021

We couldn’t even get anyone to answer a phone call the entire time we were there.

09/28/2021

Great service.

09/25/2021

The one thing you expect is great service and ample staff.

09/25/2021

The staff were so lovely and attentive from start to finish, catering to every need and being so timely with service yet leaving privacy.

09/20/2021

I had lot of expectations on the customer service based on what I heard in general about Ritz Carlton.

09/11/2021

Amazing food and service.

06/23/2021

Valet/bell service seemed a little short staffed as we had to wait awhile when we arrived to get help with our car and luggage.

05/05/2021

Waiting 30 minutes outside for the valet to get our car was cap on a disappointing visit.

03/29/2021

If you eat plantbased and have an electric car this is not the hotel for you.

12/29/2020

Called on three separate occasions to get my car pulled up to the valet, didn’t happen.

12/10/2019

Then, I had a pair of extremely expensive (several hundred dollar) sunglasses stolen out of our car by the valet.

09/08/2021

Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

07/31/2021

Barry and the golf staff always went above and beyond.

07/22/2021

Various activities on site: bikes, canoes, game room, tennis, golf, etc.

04/11/2021

Check-in was seamless, our room had a nice view of the pool and golf course, and we found it comfortable.

03/31/2021

Loved the golf course, first drop coffee shop and the signature gift shop.

09/25/2021

but said there were high top tables in the bar area that offered the full menu.

08/14/2021

We also visited the spa and had facial/massage services which were top notch.

06/10/2021

Service from checkin, vehicle valet ti checkout was top tier.

05/01/2021

My husband and I came to celebrate our 9th anniversary here, and I have to say, we were absolutely overwhelmed by the over the top service and beautiful way in which we were made to feel so welcomed and special.

04/08/2021

There were ice buckets laying all around and on top the slide, garbage and towels strewn about, and two hours later we looked out our balcony and it was still exactly the same.

09/08/2021

Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

08/29/2021

We visited the spa while there and it was bliss!

08/28/2021

We loved the spa, hanging by the pool, and Knife & Spoon.

08/14/2021