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Search Result for “Service was top notch“ in Orlando

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(866) 886-2818

14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024

Waldorf Astoria Orlando

4.5

1586 reviews

Trip advisor
service
top
disney-world
golf
park

09/07/2021

-

Dinner and breakfast were excellent and the golf course is world class.

09/01/2021

-

It was my sons teen birthday, we played golf which was included with resort fee .

08/29/2021

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Karina choose for us a nice room with pool & golf course view.

08/11/2021

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The room was massive and had a lovely view of the golf course and the birds soaring in our eyeline on the 11th floor.

08/08/2021

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water slides, tubes, put putt golf, ++ games etc.

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09/30/2021

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Perfect service at every interaction.

09/29/2021

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The staff at Oscar's was exceptional, Lily, Reda, and a few others (can't remember everyone's names) were so friendly and all showed a high level of service and guest attentiveness!

09/29/2021

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Truly exceptional service!

09/08/2021

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Great food service.

09/07/2021

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Daily housekeeping and nightly turndown service.

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09/07/2021

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While everything was good, the pricing was a bit off putting, when you add in a $45 per day resort fee and then the $40 a day valet parking or $30 a day self parking.

08/16/2021

-

It was pricey

08/09/2021

-

but your going through a 3rd party it’s going to be more expensive than what you paid (with attitude)” I didn’t like how she said that and I just said never mind I’ll look elsewhere.

08/03/2021

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I suppose I’ll add that cost to my total bill.

07/28/2021

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This level of service should not come at such a low price point.

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09/08/2021

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For what they charge to valet park- you would expect your car washed and detailed.

07/19/2021

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While we did eat at La Luce once I used my credit card for the charge rather than charging it to the room.I am still awaiting word from Hilton regarding the restaurant charges.

07/09/2021

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However, the discounted rate was not reflected in the itemized list of charges.

06/07/2021

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Also a bad feeling of being over charged at any occasion.

05/30/2021

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Just a heads up - every morning we were overcharged and needed to request it be fixed.

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09/15/2021

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Only con would be the buses to the parks weren’t running as often so we ubered a great deal,

08/30/2021

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Transportation to the theme parks was on time and accommodating.

08/29/2021

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Concierge Shannon (Signia Hotel) helped us with tickets for parks.

08/16/2021

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Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

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The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

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09/07/2021

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The Waldorf Suite was impressive with 1,780 square feet, a balcony with Disney/fireworks views, 1 bedroom, 1.5 baths, and bar area that can be used for dining as well.

08/28/2021

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If you are looking for luxury at Disney, I doubt there is a better value anywhere.

08/16/2021

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Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

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Best place to stay while visiting Walt Disney.

08/14/2021

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The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

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09/07/2021

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Call the hotel direclty prior to arrival to inquire about these options.

08/08/2021

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Much better than having to call down or walk up and wait to speak w/someone..

07/19/2021

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They offered to call us an Uber and we politely declined.

07/07/2021

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I am very disappointed that a high end hotel would downgrade us and not be proactive by warning us that we were being downgraded without us having to call and get the issue fixed.

05/02/2021

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He camr back saying the chip didn’t work ans he did not try to call Amex for approval .

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08/28/2021

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Service and all facilities were top notch.

08/16/2021

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Cleanliness was a top priority and I felt safe.

08/14/2021

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Top notch customer service.

08/09/2021

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Everything is top notch here.

05/08/2021

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The restaurant and the valet staff are top notch.

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6601 Adventure Way, Orlando, FL 32819-7602

Loews Sapphire Falls Resort At Universal Orlando

4.5

2079 reviews

Trip advisor
service
top
taxi
city walk
boat

09/30/2021

-

Further, when making the booking, there's NO warning of that absurd fee for receiving an envelop.

09/23/2021

-

We are paying to stay there so why do we have to pay to park there?

09/18/2021

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Overall the experience has left a bad taste in my mouth about the property and I know there is better hotels for a similar price with quality customer service throughout their ENTIRE management staff.

09/17/2021

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We are at the restaurant the food was just OK and a little over priced.

09/09/2021

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It’s over price the cleaning staff doesn’t clean the room the right way I had to call 3 times and go to the front desk and they still didn’t get the job done!

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09/20/2021

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It was great being able to travel back and forth from Universal and City Walk via the boat transfer.

09/20/2021

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When you take the shuttle, you have to go through the main City Walk security, which is similar to the airport with regards to crowds and how stressful it is.

09/07/2021

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The water taxi was super convenient to transport back and forth to City Walk and Universal.

08/13/2021

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The hotel is in a prime location very close proximity to the parks and city walk.

08/08/2021

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Convenient quick water taxi ride to Universal theme parks including City Walk.

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09/29/2021

-

Great service and food.

09/28/2021

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Great room , amazing customer service, great food, water taxi awesome, overall a stay couldn’t be any better .

09/26/2021

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Services is impeccable!

09/25/2021

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Although I had another courtesy, free parking for guest would add to your GREAT services.

09/18/2021

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Shoutout to Sebastian with luggage services and Jillian who let me leave on a more positive note than I would’ve the night before.

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09/28/2021

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Great room , amazing customer service, great food, water taxi awesome, overall a stay couldn’t be any better .

09/27/2021

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So close to parks, just a water taxi ride away.

09/26/2021

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Convenience of the water taxi is superb, and overall atmosphere well exceeds expectations.

09/25/2021

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The water taxi inside the parks.

09/20/2021

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We took the water taxi most of the time,

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07/30/2021

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The food was delicious and the service top notch.

06/01/2021

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Proximity to the parks/citywalk is top of the list for us without paying extra for express passes.

05/30/2021

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From the day we checked in until leaving the property he was top notch to help my daughter & I.

09/05/2020

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We were in guesthouse #2 on the very top floor & had a view of the beautiful lagoon.

07/20/2020

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The restaurants were great top notch.

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09/20/2021

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It was great being able to travel back and forth from Universal and City Walk via the boat transfer.

09/20/2021

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Sapphire Falls has their own metal detector and bag scanner on the dock, and it is such a relaxing experience getting to and from the parks by boat!!

09/05/2021

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Jumped on the boat and right there at the entrance to the parks.

09/05/2021

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The best thing about this hotel is that it was easily accessible via an on-location boat to Universal Studios.

08/19/2021

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This was an amazing resort, the staff the rooms, the food, the pool, The CityWalk, the boat ride, the restaurants… I could go on and on

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09/06/2021

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People are there to get you bags( walk in the door to your left bell service is ready ) They said people were rude.

08/06/2021

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Sliding Barn door to bathroom in room.

08/02/2021

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the restaurants both on site and in parks are VERY expensive, so we ended up Door Dashing in most out meals to save money.

07/29/2021

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The bathroom had a barn door which we found a bit clunky and cumbersome.

07/17/2021

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Our sons at 5:15 (next door was not cleaned) basically, the attitude is take it or leave it.

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(407) 641-2224

9801 International Drive, Orlando, FL 32819-8104

Hyatt Regency Orlando

4.4

1361 reviews

Trip advisor
service
top
convention center
market access
bathroom tv

09/22/2021

-

I really appreciated the tv in the bathroom and the motion sensing night lights under furniture, very fancy.

08/21/2021

-

Everything looked clean and well taken care of.My bathroom had a TV behind the mirror.

08/11/2021

-

Room was obviously sanitized, My room had a TV in the bathroom mirror which seemed excessive

08/08/2021

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Loved the super huge tub and tv in the mirror.

07/25/2021

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The bathroom mirror have tv!

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09/20/2021

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Extra charge for the gel for doing manicure, didn’t tell us ahead of time which is not good.

09/20/2021

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When ask about a refund for the difference I was told that I need to contact AMEX TRAVEL.

08/31/2021

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Only issue was that the parking garage exit was unattended all weekend allowing people to come and go without paying yet we were charged because we were staying in the hotel.

08/20/2021

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Parking is expensive, $100 for a 2 night stay as they charge for the day of checkout.

08/17/2021

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It was the only part of the hotel that lived up to its billing,

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09/28/2021

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Great place when in for a convention and then stay for some much needed vacation afterwards.

09/26/2021

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Stayed at this hotel for a business convention.

09/16/2021

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As someone that has attended many large conferences and conventions I have seen the good, the bad and the ugly when it comes to facilities.

09/07/2021

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Can't wait for next year's convention!

08/21/2021

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This is a large convention hotel that is very busy,

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09/20/2021

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The attitude of employees at this Hyatt Regency-Orlando was top notch.

09/20/2021

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The Steakhouse was top shelf!!!

08/17/2021

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Was staying for the convention and everything was close easy to get to and the dining in experience was top notch.

08/11/2021

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This hotel is TOP NOTCH!

08/09/2021

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The Hyatt Regency experience was top notch and the comfort of the rooms (specifically the bed) was greatly appreciated.

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09/24/2021

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The hotel is attractive and the service is excellent.

09/20/2021

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I truly got the impression that I was genuinely welcome, something missing from 99% of every customer service interaction in todays world.

09/20/2021

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Its fairly close to Orlando International Airport and the food and service is consistently good.

09/18/2021

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I paid for I Line bus service because I didn’t know I had already paid for it.

09/16/2021

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Customer service of the front desk to the housekeepers, from the events managers to the dining and beverage personnel was superb!

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09/29/2021

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I love the 24/7 market, super convenient for business travelers who work odd hours.

09/25/2021

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The Bartenders at the bar were fantastic as were the people behind the counter at the "Market" restaurant and the Italian Restaurant (I can't remember the name.

09/20/2021

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They manage to maintain a quality product whilst navigating the requirements of health and safety in the post covid 19 market.

09/19/2021

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There’s a market where you can get a snack at 1:00am if you’re jet lagged.

09/14/2021

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They have market that works 24/7 which is really great.

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09/18/2021

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A few small hiccups: I wish someone had given me an orientation on resort fee and what was included.

09/07/2021

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Very crowed main pool, second pool had no shade and exorbitant prices on everything in addition to the resort fees and various taxes.

08/31/2021

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I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

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Did not like self parking fee and location as we had to walk with bags to main building.

08/30/2021

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One thing if you plan to eat & drink at the hotel make sure to have plenty of money to spend, I feel that was overpriced even for the area!

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09/20/2021

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From the first encounter with a valet parking attendant to a later encounter with Said, a room service attendant, in the elevator.

09/08/2021

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You are probably better off going with self parking instead of valet parking.

09/04/2021

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I didn’t like the distance to walking to the parking garage and the only casual restaurant was closed.

08/31/2021

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I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

-

Did not like self parking fee and location as we had to walk with bags to main building.

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5800 Universal Blvd, Orlando, FL 32819-7834

Hard Rock Hotel at Universal Orlando

4.3

1649 reviews

Trip advisor
service
top
city walk
rock-music
taxi

09/07/2021

-

but this is a pro for all the top tier hotels - The pool has been my favorite of all the universal hotels so far.

06/04/2021

-

Everything was top notch, nothing bad to say.

06/02/2021

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Given the cost, we were expecting top notch customer service at check-in and a nice hotel room. .WRONG!

05/20/2021

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The ambiance, the hospitality and amenities are top notch.

05/16/2021

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top drawer customer service in every conceivable aspect all the way.

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08/29/2021

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It’s a 5 minute walk to Universal and a 15 minute walk to Islands or you can take a water taxi.

08/05/2021

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There is a water taxi that also takes you to city center,

07/20/2021

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You can take an 8 minute walk or just take the water taxi, which is right outside of the door.

06/04/2021

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The water taxi is a fun way to get from the hotel to Universal,

03/28/2021

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You could also take a water taxi right to the entrance of the City Walk.

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08/25/2021

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If you are visiting Universal studios it is a short 5 minute walk to City Walk and you get automatic express passes .

08/23/2021

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It’s a close walk to city walk.

08/02/2021

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We were really greatful for the short walk right to universal studios and City Walk.

06/04/2021

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The proximity is ideal for visiting Universal and the City Walk.

04/19/2021

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We were in walking distance to City Walk and all parks.

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09/30/2021

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but again, a bit pricey.

09/07/2021

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I was worried it would be overpriced for what I got

08/31/2021

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The food was pricey,

08/29/2021

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NOT A PRO OR A CON - Club Lounge - I’m not sure how to rate this…it was okay.

08/25/2021

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The prices in the conveniences tire are astronomical for example $6 plus tax for a packet of crisps / chips .

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09/30/2021

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She was super helpful answering questions and providing outstanding customer service.

09/08/2021

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It is my first time at the hard rock casino, customer service representative Paulette made just at the desk one of the best experience I’ve ever had with anyone helping me into a room.

08/29/2021

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The service was consistent everywhere you went and they seemed happy to work there.

08/29/2021

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The front desk and all service people were very nice and helpful.

08/28/2021

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Thank you Carly for your help and excellent customer service!!

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09/30/2021

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We booked a club level room on their Rock Royalty floor.

09/26/2021

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To be fair, the lobby is beautiful and the constant rock and roll playing on large screens in the lobby is fun.

09/07/2021

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Like any Hard Rock, it had the rock and roll theme that I couldn't get enough of.

08/29/2021

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It had a rock star decor.

08/28/2021

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You definitely put the “Rock” in the Hard Rock Hotel !! !

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(407) 917-8224

One Grand Cypress Boulevard, Orlando, FL 32836-6799

Hyatt Regency Grand Cypress

4.5

1439 reviews

Trip advisor
service
top
disney-world proximity
golf
grounds

09/14/2021

-

Bicycle boats are not kept up and maintained nicely and our swim vests stunk horribly.

09/13/2021

-

Filthy, and run down best describes the cabanas.

09/13/2021

-

but they left the mold in the bathroom.

07/27/2021

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Never received a call about the room and was never compensated for the disgusting room.

07/27/2021

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The only problem was our mattress pad was not changed prior to our arrival and it had a horrible urine smell.

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08/30/2021

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The grounds are gorgeous, and the staff was generally very helpful.

08/28/2021

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The grounds are beautiful and has many amenities.

08/27/2021

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There were plenty of food options on resort grounds though.

08/24/2021

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The grounds are beautiful and very well kept.

08/18/2021

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Beautiful grounds: patios and courtyards, walking and running trails, lake, interconnected swimming pool; many indoor seating options made it easy to find places to both sit down for a meal and find quiet spaces for reading.

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08/11/2021

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Everything about our stay was top notch.

08/10/2021

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All the staff at the Hyatt are top notch and all our events went smoothly.

07/06/2021

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Convention facilities are top notch and amenities are it easy to hang out and have fun even when there are so many things to do in the Orlando area.

07/05/2021

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The staff is top notch and friendly.

06/30/2021

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As usual, the stay was top notch.

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09/10/2021

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This place is beautiful and close to Disney Springs.

09/06/2021

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Around the corner from downtown Disney and close to parks.

08/12/2021

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Good location near Disney.

08/11/2021

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This property is well maintained with exceptionally great land scaping with close proximity to Disney and other venues.

08/08/2021

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Very close to Disney World and Disney Springs if you want to there.

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09/27/2021

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They even have rock climbing, golf, lots of walking trails, and an amazing pool with caves.

09/17/2021

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If you do not have a car they will drive you via golf cart to the entrance of the property.

09/03/2021

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Such a great time with the bikes, mini golf.

09/03/2021

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There is a lot of activity you can do on the resort, biking, canoeing, jogging trails, tennis and some golf.

09/02/2021

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The hotel is still beautiful with plush greeneries and botanical flowers, and pools, lake activities, golf, tennis and jogging trails.

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09/27/2021

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This is one of the few places you have lots you can do that is included in your service charge.

09/24/2021

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I'm not sure why I had to pay a resort fee.

09/21/2021

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The hotel is a little overpriced, not presenting clearly at the check in the separation of resort fees and parking fees.

09/13/2021

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Nothing premium here folks.

09/06/2021

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A bit pricey

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09/17/2021

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Great service and amenities.

09/13/2021

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Super helpful, great service with a smile on her face.

09/09/2021

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Super friendly staff, great room (junior suite), and good service overall.

09/01/2021

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The food was excellent and the service was attentive.

08/30/2021

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Excellent service and the Lake House Restaurant is very good.

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09/21/2021

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They mistook my cards not enabling parking to them so I got stuck out of the parking lot for one day.

09/16/2021

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though valet will not park your car if you are handicap, an issue that needs fixed.

09/13/2021

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1. wasn't told about 25 dollar a day parking. 2.

08/30/2021

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Only issue I experienced was that general parking is kinda far from the check-in and room floors.

08/14/2021

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but no shuttles are available for the Disney parks (the shuttle only runs on the weekend for Disney springs and times are pretty restrictive), but we drove to Epcot and parked without issue.

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6300 Hollywood Way At Universal Orlando Resort, Orlando, FL 32819-7614

Loews Royal Pacific Resort

4.3

2099 reviews

Trip advisor
service
top
universal
taxi
city walk

09/27/2021

-

I would eat at city walk over the resort any day.

09/23/2021

-

but the bus is convenient or it’s about a 10 minute walk to City Walk.

09/21/2021

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The hotel was very clean and we loved how close it was to the parks and city walk.

09/18/2021

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The perks alone at this hotel (unlimited fast pass at Universal and Islands, early park admission, dedicated park entrances for hotel guests, plus boat rides to City Walk) made it worth it to star here.

09/12/2021

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You go thru screening to get into City Walk before getting on the boat or at the end of the walking path near Margaritaville.

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09/27/2021

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Proximity and benefits for Universal Parks were great!

09/23/2021

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Undoubtably our favorite option when attending Universal.

09/23/2021

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we have been coming to Universal since 2002.

09/20/2021

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We've been staying onsite at the different universal hotels for the last 6 years and 2021 was our first time at the Royal Pacific Resort.

09/19/2021

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We can't wait for our next trip to Universal as well as our next stay with Loews!

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09/28/2021

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but were woken up early a few times with the cleaning people yelling up and down the halls to each other.. At one point they knocked on our door and then immediately came in the room before I could even stand up.

09/23/2021

-

The cleaning could be 100% better.

09/18/2021

-

However, housekeeping left opened shower gel and shampoo from former guests in the shower, there was no light housekeeping as promised by the front desk, and there were honey ants each morning at the bathroom sink.

09/13/2021

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The rooms are not cleaned well.

09/11/2021

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Our room was not cleaned properly either.

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09/23/2021

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Prefer this property to the other top tier hotel options for all of these reasons.

09/21/2021

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Top notch service!

08/17/2021

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But instead we were given Tower 2, top floor, almost at the end of the hall.

08/11/2021

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Everyone and everything was top notch.

07/20/2021

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This hotel presents itself to be a top notch resort, and charges as if it were,

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09/29/2021

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That she was given the power by the team to only offer a small rate reduction for an absolutely horrible RESORT stay.

09/23/2021

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Drinks by the pool are expensive %18 mandatory tip, and very weak, my wife doesn't drink alcohol very often and she didn't get a buzz after drinking a couple of mixed drinks.

09/20/2021

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The game room was open (have to pay for tokens to play though).

09/19/2021

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In saying that, For the price, the food should’ve been better.

09/18/2021

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We paid for a Club Level room.

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09/27/2021

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Rooms at the Royal Pacific were comfortable and clean, helpful and friendly staff, we enjoyed the pool 3 nights out of our 5 night stay, water taxi was a great and efficient way to get to the theme parks (Studios and Islands).

09/26/2021

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You can either walk or take the water taxi which the kids absolutely loved.

09/26/2021

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The water taxi was a huge convenience,

09/23/2021

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Water taxi is cool, access to Parks is good too.

09/22/2021

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I loved having the taxi boat option

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09/26/2021

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and the service was excellent.

09/23/2021

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Service was great especially Laura at the front desk.

09/22/2021

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Room was cleaned and restocked daily, bell service was incredible when checking in, and we overall had a great experience.

09/22/2021

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But the rooms were clean enough, staff was friendly, and I liked having the luggage services option.

09/21/2021

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Top notch service!

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(844) 325-8770

8101 World Center Drive, Orlando, FL 32821-5408

Caribe Royale Orlando

4.3

1623 reviews

Trip advisor
service
top
disney-world proximity
pool area
kid friendly

08/12/2021

-

The service from all staff members was always excellent.

07/09/2021

-

From the superb service we received at checkin from Sophia, my 16 yr old daughter and I knew our stay would be special.

07/07/2021

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Room was great, clean and well laid out, amenities were plentiful, restaurants were clean and food as well as the service was awesome.

07/01/2021

-

Meal and break service were above and beyond.

06/30/2021

-

So I was pleasantly surprised by the exceptional service we received at Caribe Royale.

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08/12/2021

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The central pool area between the room towers is terrific: spacious, well-maintained, and has two refreshment areas immediately adjacent.

08/04/2021

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The pool area was large and clean.

07/17/2021

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Steve Brown (out around the pool area) was amazing & made us feel so welcomed.

05/23/2021

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Pool area was okay,

04/16/2021

-

The surroundings are lovely, the pool area was great,

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09/09/2021

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Breakfast is available at the on-site restaurant Tropicale you do have to pay for it.

08/17/2021

-

The amount I paid for this hotel was NOT worth it.

08/04/2021

-

Its bad business to adjust a nightly rate with out disclosing it.

07/12/2021

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If you try to leave early, they charge an additional $50 fee

07/08/2021

-

We paid for a handicapped accesible room and never recieved.

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09/09/2021

-

Parking at Disney is $45 per day, we could have taken the shuttle here

07/08/2021

-

The 20 a night for parking wasn't unreasonable to ask for

05/18/2021

-

The parking gate system is a real pain and does nothing.

05/04/2021

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PARKING: $12.00 per day parking fee only to have to park either in a wooded area or a mile from your room because people who are not actually guests at the hotel can use the parking for events.

04/13/2021

-

There is no visitor parking.

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02/28/2021

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Great location, really close to Disney Springs.

02/09/2021

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Very nice hotel, comfortable and with excellent facilities, very close to the Disney parks, restaurants and shopping centers, 5 minutes from the Vineland Outlet.

01/06/2021

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The hotel is in a great location And close to Disney.

12/31/2020

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My girlfriend and family chose here because it was close to the Disney parks.

10/14/2020

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Close to Disney, quick drive to Universal .

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09/09/2021

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(This hotel does charge a parking fee also.)

07/15/2021

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Then on top of that said we were a no show and still charged me.

07/12/2021

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If you try to leave early, they charge an additional $50 fee

07/08/2021

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but they charged a 200 a day deposit.

06/16/2021

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The response I got from the lady in charge was “hmmmm that looks like paint”.

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09/09/2021

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Big hit with my kids!

08/05/2021

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Our kids have grown up going there.

07/09/2021

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From the superb service we received at checkin from Sophia, my 16 yr old daughter and I knew our stay would be special.

07/01/2021

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Fabian was completely on top of EVERYTHING - assisting Kim and the other girls, bussing tables, taking orders, attending to guests.

06/28/2021

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Even then I tried to make the best of this for my girls, after all it’s their vacation.

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06/18/2021

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but professional and top notch service and food .

11/13/2020

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The pool area is top tier when it comes to being family oriented.

09/27/2020

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And they are top notch in keeping up with Covid-19 cleanliness.

09/27/2020

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The service and accommodations were top shelf for sure.

09/27/2020

-

Everything about it top notch.

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(833) 959-2532

14501 Grove Resort Ave, Orlando, FL 34787-9475

The Grove Resort & Water Park Orlando

4.3

2299 reviews

Trip advisor
service
top
disney-world
kid friendly
fun

10/01/2021

-

Our first trip since covid and we are rewarding our kids with a trip to Disney!

09/30/2021

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The rooms are very spacious and very clean.my kids are so excited to be here for the first time.thanks again jaime

09/30/2021

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When he found out I had 6 kids by myself for the weekend he upgraded me to a 3 bedroom at no charge.

09/29/2021

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Those girls are the BEST!

09/29/2021

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N/A

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09/30/2021

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Customer service was great, I had Janitza as my server.

09/30/2021

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We will definitely return again we will be sure Jaime will be in the front desk giving is a great EXCELLENT SERVICE!

09/30/2021

-

He was very pleasant and gave excellent customer service.

09/30/2021

-

Customer service top notch specially Jaime!

09/27/2021

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The services were top notch, the stay was comfortable and we enjoyed the pools and waterparks.

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09/19/2021

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One woman was complaining that her room was filthy.

09/12/2021

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but that was pretty disgusting.

09/12/2021

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First off this room was very disgusting never was cleaned!

09/08/2021

-

N/A

09/07/2021

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The only bad thing that I can say was the sink did smell like poop on our first day

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10/01/2021

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I asked if they could honor the current rate with breakfast for the family and they could not.

09/29/2021

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Heads up the arcade is super expensive, that would be our only complaint.

09/25/2021

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Crazy high parking fees

09/20/2021

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Food at the hotel is a little pricey

09/18/2021

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but I can see alot of people upset with the rooms being subpar for the price.

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10/01/2021

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Our first trip since covid and we are rewarding our kids with a trip to Disney!

09/29/2021

-

N/A

09/28/2021

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We had a great time just relaxing after our Disney experience here.

09/27/2021

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but if you'd like to go around town, the resort is located close to Disney Parks and shopping.

09/24/2021

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Not far to Disney Springs.

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09/29/2021

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We celebrated our son's 6th Birthday here for the weekend and had so much fun!

09/27/2021

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Jamie was able to get us everything we needed and had us right on our way to enjoy the fun.

09/24/2021

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Relaxing, fun, no hassles vacation!! !

09/20/2021

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I love that the waterslides are big enough for adults soooo much fun can’t wait for another trip…

09/18/2021

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We are looking forward to have so much fun at this awesome resort and will recommend it to the rest of family and friends. .

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09/30/2021

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Customer service top notch specially Jaime!

09/27/2021

-

The services were top notch, the stay was comfortable and we enjoyed the pools and waterparks.

09/14/2021

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Absolutely amazing by far the best massage Iv ever experienced Extremely relaxing with top rated products used on your skin making you feel super refreshed please ask for Jenny she will make you feel like your in heaven ! !

08/04/2021

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I even remember the excellent service we received from one of the bartenders whose name was T. Besides the wonderful staff the waterpark was Top Notch.

07/01/2021

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I want to take this time to give five thumbs up to the service and concierge for the pleasant and over the top service that my family and I received on our mini vacation getaway.

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09/19/2021

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but no one picked up the phone.

09/12/2021

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Its sad especially when a hotel advertises covid 19 proto call.

09/07/2021

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My brother had forgotten his mobile in the room and didn’t notice until few hours later.

08/26/2021

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If I didn’t think to buy detergent at Publix, we would have been calling every night for towels.

08/18/2021

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We couldn’t even get anyone to answer a phone call the entire time we were there.

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(844) 631-0595

4012 Central Florida Parkway, Orlando, FL 32837-7662

The Ritz-Carlton Orlando, Grande Lakes

4.4

534 reviews

Trip advisor
service
top
spa
golf
club lounge

09/28/2021

-

Great service.

09/25/2021

-

The one thing you expect is great service and ample staff.

09/25/2021

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The staff were so lovely and attentive from start to finish, catering to every need and being so timely with service yet leaving privacy.

09/20/2021

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I had lot of expectations on the customer service based on what I heard in general about Ritz Carlton.

09/11/2021

-

Amazing food and service.

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06/23/2021

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Valet/bell service seemed a little short staffed as we had to wait awhile when we arrived to get help with our car and luggage.

05/05/2021

-

Waiting 30 minutes outside for the valet to get our car was cap on a disappointing visit.

03/29/2021

-

If you eat plantbased and have an electric car this is not the hotel for you.

12/29/2020

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Called on three separate occasions to get my car pulled up to the valet, didn’t happen.

12/10/2019

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Then, I had a pair of extremely expensive (several hundred dollar) sunglasses stolen out of our car by the valet.

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09/08/2021

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Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

07/31/2021

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Barry and the golf staff always went above and beyond.

07/22/2021

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Various activities on site: bikes, canoes, game room, tennis, golf, etc.

04/11/2021

-

Check-in was seamless, our room had a nice view of the pool and golf course, and we found it comfortable.

03/31/2021

-

Loved the golf course, first drop coffee shop and the signature gift shop.

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09/25/2021

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but said there were high top tables in the bar area that offered the full menu.

08/14/2021

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We also visited the spa and had facial/massage services which were top notch.

06/10/2021

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Service from checkin, vehicle valet ti checkout was top tier.

05/01/2021

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My husband and I came to celebrate our 9th anniversary here, and I have to say, we were absolutely overwhelmed by the over the top service and beautiful way in which we were made to feel so welcomed and special.

04/08/2021

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There were ice buckets laying all around and on top the slide, garbage and towels strewn about, and two hours later we looked out our balcony and it was still exactly the same.

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09/08/2021

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Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

08/29/2021

-

We visited the spa while there and it was bliss!

08/28/2021

-

We loved the spa, hanging by the pool, and Knife & Spoon.

08/14/2021

-

We also visited the spa and had facial/massage services which were top notch.

08/03/2021

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I had a massage at the spa with Rick and it was far and away the best massage I have ever had.

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08/26/2021

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Back in the renovated club lounge.

07/04/2021

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We LOVED this hotel and Trish in the Club Lounge treated us like Royalty.

03/28/2021

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One of the highlights is getting to dine at the club lounge, where the food has always been plentiful, varied and first rate.

03/20/2021

-

The food in the club lounge is exceptional.

12/28/2020

-

We have always stayed on the Club Floor with access to the Club Lounge.

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06/23/2021

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Plan on spending nearly $100 daily just for the extra fees for valet parking and resort fee which are also taxed.

05/05/2021

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Waiting 30 minutes outside for the valet to get our car was cap on a disappointing visit.

04/11/2021

-

We did a package that included breakfast, valet parking and a small daily credit.

03/30/2021

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Additional $90 @ day for mandatory valet parking (that was sometimes too slow) and resort fee (which offers very little with lots of limitations).

03/16/2021

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though at 8Pm it took a few moments for valet to greet us (42$ Valet is a bit exaggerated).

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(855) 261-2798

12562 International Drive, Orlando, FL 32821-6946

Floridays Resort Orlando

4.6

903 reviews

Trip advisor
service
top
theme park
seaworld
apartment suite

08/09/2021

-

but the entire unit did not appear to have been properly cleaned.

07/31/2021

-

This is a resort that does not have daily housekeeping or room service.

07/23/2021

-

Housekeeping and their engineers were never available and it really made our stay interesting

07/19/2021

-

but figured that it was from the cleaning crew that just left.

07/09/2021

-

When brought to the attention of guests services, we were told that they would use this as a training opportunity and how he has to pay $15/hr for housekeeping.

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02/17/2021

-

The price was great for a 3 bedroom condo. 2.

07/15/2020

-

Booked the 2 bedroom condo at Floridays Resort.

12/27/2019

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This resort has 2 & 3 bedroom condo style apartments with a full kitchen.

12/22/2019

-

Great choice two bedroom condo located just minutes from the themed parks.

12/22/2019

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We stayed in a two bedroom condo that had two full bathrooms, a fully stocked kitchen with a big island, and a large living area.

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09/28/2021

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Apart from the obvious benefits of close to theme parks & shopping, the absolute best part of Floridays is the staff like Brittany Teller Grof 😍🥰 We've always been treated as family rather than guests ( especially brilliant when you have 2 children !)

09/01/2021

-

The hotel is just about 15 minutes from theme parks which is a plus.

05/11/2021

-

It is still a good place to relax by the pool after a long day at the theme parks, provided, of course, you can find a spot with the number of people who are traveling these days.

10/07/2020

-

Every time I go to visit the Orlando theme parks, my family and I stay at this resort.

02/17/2020

-

I recommend it 100000x especially to anyone visiting with children as the pool had an awesome water play area and the hotel is in excellent proximity to Seaworld, all of the Walt Disney World theme parks and Universal!

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05/27/2021

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The rooms are amazing, the pool is fantastic, and the staff is top notch!

11/28/2020

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They said they didn’t have any other top floor units available.

09/06/2020

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Jerry at the pool was super attentive and his customer service top notch!

06/02/2020

-

They were top notch.

02/16/2020

-

We always stay on the top floor of block E, and have always stayed in either 610, or 611.

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02/01/2021

-

This resort is great location to SeaWorld, Benihana Disney Springs and much more!!

04/20/2020

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Full kitchen, nice sized room, perfect location close to Seaworld.

02/17/2020

-

I recommend it 100000x especially to anyone visiting with children as the pool had an awesome water play area and the hotel is in excellent proximity to Seaworld, all of the Walt Disney World theme parks and Universal!

12/21/2019

-

He even answered our questions about SeaWorld.

11/11/2019

-

Location wise was pretty good if you have a car, and there is a courtesy shuttle bus to Disney, SeaWorld and Universal.

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09/18/2021

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I haven’t had great service like this in a while and it was so refreshing.

09/06/2021

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However Tatiana’s customer service was stellar and it made the stay much more comfortable and welcoming! !

08/05/2021

-

Everyone we spoke to was welcoming, helpful and friendly and David the VP of Guest Services and his team went above and beyond for our family of 6.

07/09/2021

-

However, Makayla, Steven and Tatiana at the pool were amazing and great customer service.

06/29/2021

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I’ll make a mention about the Front desk staff and the housekeeping team, Susy H has her game together with how she manages her cleaning team and also how kind they were … exceptional service!

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09/09/2021

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The smell of marijuana is everywhere.

09/06/2021

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Upon waking the next morning we recognize there is visible mold on all of the cabinets, light fixtures, walls, etc….

08/24/2021

-

Numerous patches of mold (not mildew) in the bathroom.

08/09/2021

-

On the last morning, we noticed the smoke alarm was missing from the master bedroom and we notified the front desk as we checked out. 7.

07/23/2021

-

It's DISGUSTING to look at the sheets on your bed and see yellow stains!

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08/09/2021

-

Stocking of plates and utensils was not even up to 1/2 the quantity indicated on the inventory list on the cabinet door.

07/23/2021

-

My master room electric did not work for a few days the bathroom door was jammed and you would get locked in.

05/11/2021

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None of the doors in the room latched, save for the main door to the outside; even if the thumb locks were engaged, you could not get a single door to close completely.

04/14/2021

-

The refrigerator door was all banged in, holes in walls and kitchen island, tears in curtains.

04/04/2021

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but the negatives out weigh the benefits (leaky dishwasher, sliding patio door is jammed, $40 charge for daily room cleaning services, uncomfortable beds/pillows, and outdated furniture).

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