The water boat to and from the parks is awesome.

The boat trip to the parks where a great way to start and end each day.

The opera singers were amazing 
The club lounge staff were great
The boat was excellent 
Just think twice this is not a premier resort the customer service is abysmal.

The onsite Starbucks is great and the boat ride to the parks is a plus.

Go to Portofino for the view of the harbor, for the singers on the balcony at night, for the tropical smell of the place, for the decor inside, maybe even for the Starbucks BUT after you have done those things, promptly hop back onto the boat and go stay literally anywhere else especially if its going to save you hundreds of dollars and days of headaches.

We did like the boat transportation to the theme parks and CityWalk.

The boats make it very convenient to get to the theme parks.

Our third trip here such an amazing place theming of the hotel is amazing feels just like italy three amazing pools, the villa pool feels like your staying at a billionaire's Italian villa, such a change from the craziness of the parks, so peaceful and yet only five minutes by boat away, or a 10 minute walk through the tropical Gardens it is truly paradise.

I have told anyone who would listen, this is the best themed luxury service hotel in the states and the fact its a short boat ride from the thrills and adventure of Universal cannot be beat.

There's just so much more to talk about, a quick boat ride to the parks or a stroll along the walkway taking you to the front door of Universal Studios.

So close to Universal walking or by boat.

Location is good and the bus and boat service is friendly and efficient.

The boat is very nice and comes frequently and provided the perfect opportunity to put on sunscreen.

Amazing hotel, very cozy place where the boats leave to the Universal parcs.

The grounds were beautiful, the pool very relaxing and the boat ride to the parks were very frequent.

Take an umbrella as boats don’t run if weather too stormy.

We never waited more than 5 minutes for a boat or bus to the parks.

The boat crews to take us to city walk were kind and fun.

We then went down to the club to have dessert and none of the cards worked.

it's a hefty charge to ask for one per day).

This hotel should be ashamed of themselves for charging $800 a night and then they have an inadequate accommadations.

We came to the room after picking up dinner, and the key cards did not work.

The on-site laundry offers detergent for a charge.

As with most hotels room service charges a $3 service fee & a 22% gratuity charge.

In addition, our ability to charge to our room was randomly disabled and had to contact the front desk to reactivate it.

Parking – you’re charged to self-park (boo!).

There were charges for $600 that I did not make.

but you can’t charge $300+/night and have shower curtains in the rooms and have outdated tile bathroom.

but when called Amex was told hotel was refusing to do so.

The only option was to have one delivered to the room with a $15/day charge added.

Turn to music and its charged for per hour/day or something.

At night I was able to charge my phone on my side of the bed,

I complained and they took off the charge,

The rest were broken or loose and could not be used for charging phones, etc.

It was easy getting our passes for the parks - you just go up to the machine in the lobby with your credit card and ID and voila, all printed along with any meal vouchers if you have those.

When we got in the room realising there was only one bottle of the expensive water my husband walked down to reception to say it was missing, I also texted

Also, there are onsite restaurants and their employees pay attention.

I would say YEAH definitely don't stay at Portofino for the price that is charged.

They did close the living room area off and did not charge us for that portion the first night, and then moved us the next day.

but an insane cost for portion and quality
Hallway at my room was hot and musky
Workers will paint walls near your room and put fans that blast paint fumes into your room
Front desk are not knowledgeable on their own amenities such as when the pool closes

I have been coming to Universal for years and its sad to see how far Portofino has dropped in quality.

I think someone in charge at this particular resort wants this fragrance in overabundant amounts and I want to tell this person that you are making some of your guests sick.

Never paid parking at any Disney hotel. 2.

Over crowded, over priced, not as detailed as it used to be and not as clean as it used to be.

Paid for 2 rooms and one was a pull out couch that adults slept on (this was a very expensive room to sleep on a pull out couch).

Customer Service is to be provided to all guests that pay to stay at any property.

For a Premium Price, you do not receive a premium experience.

however I must say that honestly the prices were not too far off from where I live.

Over priced for what was a “motel” type experience.

The hotel is badly outdated and grossly overpriced.

In fairness we were given one night of compensation…after having a fit…which i think wasnt enough….the thing is for the price you shouldn't run into these issues for the price paid. Unbelievable.

Food sucks for what you have to pay for it and at every turn someone wants a Tip jor just doing there job.

The cost was $30 for ages 10 & up, $16 for ages 9 & under.

Great stay, rooms were spacious, beds were confrontable.

Visually appealing with a genuine Italian feel both inside and out, spacious rooms, and outstanding personalized service, the list of attributes goes on and on.

Room was so spacious and we absolutely loved our stay.

We love Portofino, from the spacious rooms to the different pools, it’s always a fun and relaxing place to be.

The rooms were spacious, the pool was fun, and we enjoyed the balcony singers at night.

The beds are very comfortable and the rooms are spacious - 4 of us stayed in a room with 2 queen beds and never felt cramped.

Comfortable beds, spacious room and bathroom, and everything felt clean and fresh.

Our room was very spacious for our family of 4.

The room was very spacious and themed well to the exterior of the hotel.

Rooms are very spacious and nicely decorated.

Beds were very comfortable and rooms are spacious.

The beds were extremely comfortable, spacious room and bathroom.

The standard room was very spacious for our family of 4.

Water Taxi to the park was very convenient.

Water taxis are a huge plus for those who do not wish to walk.

The food, pool, staff, water taxi was wonderful.

I liked the convenience of having a Starbucks in the Piazza which is very conveniently located for me to get my coffee on the way to Water Taxi.

The water taxi was also a good experience.

Great transportation(bus and water taxi) to and from Universal Studios.

The water taxi to CityWalk and the parks are an additional perk.

The water taxis are easy to use and we never had to wait long for one to take us to the parks.

Taxi service to City Walk and Universal were convient and made getting around easy.

The water taxi made travel to and from the parks super easy, and we never waited more than 5 minutes.

We loved everything about the trip- the atmosphere, friendliness of the staff, always available for communication via texting with the front desk, beautiful pool, water taxis, restaurants.

The taxi service between the hotel & Citywalk is such a great perk.

We loved the water taxi to universal and  the little restaurants around the resort.

The water taxis to the resorts were so convenient.

but several Italian themed varied menus
Water taxi easy to use for main park access but also shuttle coach available if you dont like the water!

The price included so many extras that we saved money, not having to buy the Express Line Tickets, having the Water Taxi take us to and from the park every day, great food, great pools.

The water taxis made getting to the parks so easy and the on-site services were great.

Short water taxi ride to the parks, or a bus to Volcano Bay.

Convenient water taxi to the parks, plenty of restaurants to chose from without having to leave the property, and the room was lovely with a view of the bay.

We stayed at Universal’s nicest property  Portofino Bay.

I’ve been a big universal fan my whole life and have enjoyed staying here before

This is our 3rd resort we've stayed at on Universal's property.

It's a Two second walk to the ferry to universal and great restaurants on site.

The Universal Express pass that comes with the room is a gem; on some rides, our family were able to walk right on!

Will stay there again on our next Universal visit.

We just stayed here because we wanted to go to Universal and get the express passes.

My grandson loved his first trip to Universal and can't wait to come back.

Everything was perfect - the staff, cleanliness, and ease of access to Universal.

We have made the Portofino Bay hotel our Universal destination for the last 6 years.

Pro tip: buy coffee at Sbux in the morning keep your receipt- free refills all day 
LOVED this experience 

PS also comes with Unlimited Express Pass and early entry for Universal

This is my favorite Resort at Universal and I have never been disappointed with my stays.

Going to chose more familiar Universal property, the Royal Pacific type.

Traveled 9/7-9/11 for a HHN and Universal visit with my wife and friends.

Location is fantastic for great for getting to universal theme parks. 2.

Loves the added universal passes, and came in handy.

Four rooms booked in both Disney and Universal.

Loews Portofino Bay Hotel

price

creditcard

universal

boat

taxi

Loved the oversized bath tub and bathroom television.

My room was perfect and loved the size of the bathroom especially the TV inside the mirror.

Check In at Tower II was so clean and very modern, love the 65 LG TV and inside the bathroom I was  amaze with mirror  TV, the room space was also comfortable, the pool was huge and with a great food bar.

Nice garden type tub and even a tv in the bathroom mirror.

very comfortable beds and they even had a TV in the bathroom.

Decent food options, great Gym and pools- excellent place to stay
The bathroom mirror even have a TV monitor!!

I am a TV junkie and love the TV in the bathroom mirror-lol.

I was impressed that in my room i had a tv in the bathroom

The 65" tv and the tv on the mirror in the bathroom were perfect.

There are TV's in the mirrors, which is nice for anyone who likes to soak in the tub.

Rooms are typical in space and amenities except the tv in the bathroom mirror - LOVED IT!

Clean room the pool is awesome and has a grotto just overall great hotel the check in was smooth as employees very inviting the bathrooms has a built in tv in mirror so you can relax and watch tv at the very same time

The beds were cozy and the bathroom mirror had a TV.

but unless you’re taller than 5’3” you won’t be able to see your face because there’s a large built-in television in the mirror.

Impressed with the tv in the bathroom mirror and a huge big screen in the room.

The hotel itself was clean, modern and had features I had not seen before (tv in the bathroom mirror, floor lighting in the room at night).

The room was clean and the bathroom tv was great.

The rooms, restaurants, pool, exercise options, and convention rooms were excellent  with quality, professional service.

I wish all the conventions I attended were here if you have the money its definitely worth it

Amazing Time, Great Experience, No Hassle During Convention Times, All In A Joyful Time.

I stayed at the Hyatt for the Spooky Empire Convention with a group of 6.

The tub is wide and deep and great for a magnesium soak especially after a long day or days of going to conventions.

I was here for a large convention and the location was perfect, with a covered walkway to the convention center.

The convenience of the convention was why we stayed

This is a very large resort with restaurants, spa, multiple pools, convention space, ballrooms.

The convention layout was straightforward and easy to navigate.

It was a great place to stay for the convention.

On a busy convention week, the staff at the front desk (Cinthia & Anthony) went out of their way to accommodate us.

You would thing that with it being part of the convention that we were attending they would  want to take chair of the gest so they would return .

Great hotel in a great location, Ideal if your attending a convention

Our convention is there every year and we do stay, I was happy with the offered discount and the convenience.

From the check in desk just for my Convention to the meals at Fiorenzo, my stay was a delight.

Although there aren't many choices for staying for a convention, this hotel is very pleasant with a very oomfortable bed as well as amenities.

I stayed at Hyatt Regency  Orlando during Zumba Convention.

Though both hotels billed themselves as 4-star, the different was night and day.

The hotel was very busy so i did not even utilize the resort amenities that I was charged for.

Also make sure that they do not over charge you for.

We were charged for both, so just check receipt.

It took 4 times to get my card programmed to finally work!

I ended up hot spotting from my cell phone (roaming charges from out of country) and numerous calls with IT did not resolve the issue.

We were pretty much without incident the entire stay, and we haven't heard about the card being charged for incidentals yet, so it's a good sign that since we paid up front, we don't have anything else to deal with from our time well spent.

And never got my 2 bottles of water or $10 day resort credit.

She wrote the wrong room number on our card and didn’t apologize.I used to stay at Hyatt properties frequently for work

The hottub was broken, overcharged  by adding 25% extra by adding in a tip and didn't tell everyone,  and food at our conference was subpar at best.

They gave us a “free” rollaway for the trouble and still charged us for it.

We are airing from 9AM to almost 11PM - he wanted to charge us for the pool and gym usage, and it wasn’t like that other years.

service feel down due to packages being rejected and afterward charged as much as $20 per package.

They charge about $40 a day for the so called “resort fees” and trust me, this is NOT a resort.

Digital keys were not working the entire stay, which meant that we had to use key cards.

YOU HAVE NO BUSINESS CHARGING MY CARD the way you do it, without my authorisation.

Pool bar/cafe has an automatic 18% "service charge" which is really annoying and the Market is WAY over priced for the quality of food they serve.

but since we had the credit we did not really have any other viable opportunity to use it elsewhere.

NOT worth the very high prices they are charging at all!! !

I feel that this was a reasonable rate for a hotel room, which is all I used (aside from their "Market" with Starbucks.

The staff were friendly either it be at the front desk, in the Italian restaurant or in the 24/7 market.

The hotel was lovely and I liked that they had the Market there.

Having the Market with Fresh foods available was a good benefit.

The market and restaurant staff were very friendly and quick.

On the property dining options and Starbuck with Market place makes it easy to grab and go in a hurry or easy dining when you are tired after a long day and don't want to venture outside for food.

I’ll also say the 24 hour market is very convenient if you don’t want to leave the hotel.

Very large and has all that you need, including a to-go market, restaurant, Starbucks, retail store, bar, large pool and excellent fitness center.

Also loved the food at the 24 hour on-site market.

Of course, they have market if you are hungry.

Great Hyatt hotel next to the convention center with fantastic staff, best valet service (you can finally order your car via text message), great pool, also nice in hotel market, located next to icon park with lots of restaurants.

There are 3 restaurants on site, 1 24-hr market, and 2 bars (no food service).

The hotel is huge, the market is big and service is fast.

The  Market has excellent option for on the go breakfast salads pizza and I loved Korean Beef Bowl .

Market on site, great if you need to grab something quick.

I only went to two of the onsite restaurants - Coconuts and The Market.

Good location, clean, 24hr market place was a good option for the teenagers.

They have a 24 hour market, which is convenient as well as a really good restaurants near the hotel.

The market didn’t have a lot of vegan options

You are charged additional for parking and a resort fee.

Resort fee and parking was a little expensive for not being a fully inclusive resort.

It didnt help that the young man who greeted us upon arrival then told us self parking was 'complimentary' only to find out the complimentary part would cost us $35.00 Again, if I have to drive around and find parking myself I shouldn't have to pay anything.

My only complaint is that the parking garage is a walk away from hotel.

Also, keep in mind you'll be paying for parking during your stay.

Furthermore, the parking was too expensive.

Also we paid for parking & like $30 hotel credit.

Had a difficult time getting into the parking garage numerous times!

I would have thought that staying at the hotel and paying the required resort fee would have at least given us a discount on the cost of parking.

The parking lot is far from the entrance so make sure to drop off your bags (don't forget your tip money)  They have valet too

Be ready for $35 a day parking and front desk staff thats too busy to help customers.

Parking was in the parking garage a long walk, small cover did not help much in the rain, there is a 35 dollar a night parking fee, there are several restaurants on site and store if you needed extra stuff, I was there for a meeting at hotel , rooms clean and hotel very helpful

But the self parking fee (now $35 per night +tax) seems to have greatly inflated since the last time we visited (pre-Covid).

but I still had issues with the keys when trying to leave the parking garage.

Only complaint is self parking is pricey at $35.

Gave overall rating of 4 because parking is expensive and price of the room a little high.

And the parking garage isn't actually attached to the hotel so I hope you don't have to arrive or leave during one of Florida's daily thunderstorms.

The only negative for us, was the location of the parking garage didn't seem very close.

Having paid $1,000 for two nights i felt like I was staying at a motel.

If you plan on shopping for food to keep costs down, prepare for poor quality refrigerator and freezing of foods, such as salads.

In total this room cost 350 for one night.

Ask for an Americano and got 4 different version of it and charge a different price each time.

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