They offered me early check in and everything was clean.

We had arrived early and was instantly helped by various staff and people.

Fifth: Refrigerator was disconnected upon arrival and took 24+ hours to get cold enough for drinks to be enjoyed.

Upon arrival me and my wife were upgraded from a standard room booked with points to the Penthouse suite in tower 2 which was nearly 2000sq ft.

From check in to check out was a great experience.

Great Meeting New People, Seeing Old Friends, Great Employees, Guests Then Checking Out The Dining & All Whole Lot Of Stuff.

We attended an event that discounted the rooms with a promo code from their already high prices, and the room was in good condition when we arrived.

From the moment I checked in to check out, everyone was so nice!

Friendly service, clean rooms and lobbies, quick response time, smooth check-in and out.

From check-in to check-out and everything in between was excellent.

When, I checked in and looked inside like WOW!

Both check in and check out are very fast.

My experience here was the epitome of comfort, luxury, and relaxation from the moment we arrived to even checkout.

It  looked very inviting when we arrived and the staff was on top of everything as we checked in and was helpful the entire weekend that we were there.

Upon check-in we were put into the tower closer to the conference space which I was very grateful for.

From arriving to my departure, I was treated with respect and kindness by all the staff.

From the moment I checked in until my departure, the staff was professional and helpful to my needs.

I was in town for an overnight stay, the accommodations were wonderful and the staff went above and beyond to get me checked in early.

Loved the oversized bath tub and bathroom television.

My room was perfect and loved the size of the bathroom especially the TV inside the mirror.

Check In at Tower II was so clean and very modern, love the 65 LG TV and inside the bathroom I was  amaze with mirror  TV, the room space was also comfortable, the pool was huge and with a great food bar.

Nice garden type tub and even a tv in the bathroom mirror.

very comfortable beds and they even had a TV in the bathroom.

Decent food options, great Gym and pools- excellent place to stay
The bathroom mirror even have a TV monitor!!

I am a TV junkie and love the TV in the bathroom mirror-lol.

I was impressed that in my room i had a tv in the bathroom

The 65" tv and the tv on the mirror in the bathroom were perfect.

There are TV's in the mirrors, which is nice for anyone who likes to soak in the tub.

Rooms are typical in space and amenities except the tv in the bathroom mirror - LOVED IT!

Clean room the pool is awesome and has a grotto just overall great hotel the check in was smooth as employees very inviting the bathrooms has a built in tv in mirror so you can relax and watch tv at the very same time

The beds were cozy and the bathroom mirror had a TV.

but unless you’re taller than 5’3” you won’t be able to see your face because there’s a large built-in television in the mirror.

Impressed with the tv in the bathroom mirror and a huge big screen in the room.

The hotel itself was clean, modern and had features I had not seen before (tv in the bathroom mirror, floor lighting in the room at night).

The room was clean and the bathroom tv was great.

The rooms, restaurants, pool, exercise options, and convention rooms were excellent  with quality, professional service.

I wish all the conventions I attended were here if you have the money its definitely worth it

Amazing Time, Great Experience, No Hassle During Convention Times, All In A Joyful Time.

I stayed at the Hyatt for the Spooky Empire Convention with a group of 6.

The tub is wide and deep and great for a magnesium soak especially after a long day or days of going to conventions.

I was here for a large convention and the location was perfect, with a covered walkway to the convention center.

The convenience of the convention was why we stayed

This is a very large resort with restaurants, spa, multiple pools, convention space, ballrooms.

The convention layout was straightforward and easy to navigate.

It was a great place to stay for the convention.

On a busy convention week, the staff at the front desk (Cinthia & Anthony) went out of their way to accommodate us.

You would thing that with it being part of the convention that we were attending they would  want to take chair of the gest so they would return .

Great hotel in a great location, Ideal if your attending a convention

Our convention is there every year and we do stay, I was happy with the offered discount and the convenience.

From the check in desk just for my Convention to the meals at Fiorenzo, my stay was a delight.

Although there aren't many choices for staying for a convention, this hotel is very pleasant with a very oomfortable bed as well as amenities.

I stayed at Hyatt Regency  Orlando during Zumba Convention.

Though both hotels billed themselves as 4-star, the different was night and day.

The hotel was very busy so i did not even utilize the resort amenities that I was charged for.

Also make sure that they do not over charge you for.

We were charged for both, so just check receipt.

It took 4 times to get my card programmed to finally work!

I ended up hot spotting from my cell phone (roaming charges from out of country) and numerous calls with IT did not resolve the issue.

We were pretty much without incident the entire stay, and we haven't heard about the card being charged for incidentals yet, so it's a good sign that since we paid up front, we don't have anything else to deal with from our time well spent.

And never got my 2 bottles of water or $10 day resort credit.

She wrote the wrong room number on our card and didn’t apologize.I used to stay at Hyatt properties frequently for work

The hottub was broken, overcharged  by adding 25% extra by adding in a tip and didn't tell everyone,  and food at our conference was subpar at best.

They gave us a “free” rollaway for the trouble and still charged us for it.

We are airing from 9AM to almost 11PM - he wanted to charge us for the pool and gym usage, and it wasn’t like that other years.

service feel down due to packages being rejected and afterward charged as much as $20 per package.

They charge about $40 a day for the so called “resort fees” and trust me, this is NOT a resort.

Digital keys were not working the entire stay, which meant that we had to use key cards.

YOU HAVE NO BUSINESS CHARGING MY CARD the way you do it, without my authorisation.

Pool bar/cafe has an automatic 18% "service charge" which is really annoying and the Market is WAY over priced for the quality of food they serve.

but since we had the credit we did not really have any other viable opportunity to use it elsewhere.

NOT worth the very high prices they are charging at all!! !

I feel that this was a reasonable rate for a hotel room, which is all I used (aside from their "Market" with Starbucks.

The staff were friendly either it be at the front desk, in the Italian restaurant or in the 24/7 market.

The hotel was lovely and I liked that they had the Market there.

Having the Market with Fresh foods available was a good benefit.

The market and restaurant staff were very friendly and quick.

On the property dining options and Starbuck with Market place makes it easy to grab and go in a hurry or easy dining when you are tired after a long day and don't want to venture outside for food.

I’ll also say the 24 hour market is very convenient if you don’t want to leave the hotel.

Very large and has all that you need, including a to-go market, restaurant, Starbucks, retail store, bar, large pool and excellent fitness center.

Also loved the food at the 24 hour on-site market.

Of course, they have market if you are hungry.

Great Hyatt hotel next to the convention center with fantastic staff, best valet service (you can finally order your car via text message), great pool, also nice in hotel market, located next to icon park with lots of restaurants.

There are 3 restaurants on site, 1 24-hr market, and 2 bars (no food service).

The hotel is huge, the market is big and service is fast.

The  Market has excellent option for on the go breakfast salads pizza and I loved Korean Beef Bowl .

Market on site, great if you need to grab something quick.

I only went to two of the onsite restaurants - Coconuts and The Market.

Good location, clean, 24hr market place was a good option for the teenagers.

They have a 24 hour market, which is convenient as well as a really good restaurants near the hotel.

The market didn’t have a lot of vegan options

You are charged additional for parking and a resort fee.

Resort fee and parking was a little expensive for not being a fully inclusive resort.

It didnt help that the young man who greeted us upon arrival then told us self parking was 'complimentary' only to find out the complimentary part would cost us $35.00 Again, if I have to drive around and find parking myself I shouldn't have to pay anything.

My only complaint is that the parking garage is a walk away from hotel.

Also, keep in mind you'll be paying for parking during your stay.

Furthermore, the parking was too expensive.

Also we paid for parking & like $30 hotel credit.

Had a difficult time getting into the parking garage numerous times!

I would have thought that staying at the hotel and paying the required resort fee would have at least given us a discount on the cost of parking.

The parking lot is far from the entrance so make sure to drop off your bags (don't forget your tip money)  They have valet too

Be ready for $35 a day parking and front desk staff thats too busy to help customers.

Parking was in the parking garage a long walk, small cover did not help much in the rain, there is a 35 dollar a night parking fee, there are several restaurants on site and store if you needed extra stuff, I was there for a meeting at hotel , rooms clean and hotel very helpful

But the self parking fee (now $35 per night +tax) seems to have greatly inflated since the last time we visited (pre-Covid).

but I still had issues with the keys when trying to leave the parking garage.

Only complaint is self parking is pricey at $35.

Gave overall rating of 4 because parking is expensive and price of the room a little high.

And the parking garage isn't actually attached to the hotel so I hope you don't have to arrive or leave during one of Florida's daily thunderstorms.

The only negative for us, was the location of the parking garage didn't seem very close.

Having paid $1,000 for two nights i felt like I was staying at a motel.

If you plan on shopping for food to keep costs down, prepare for poor quality refrigerator and freezing of foods, such as salads.

In total this room cost 350 for one night.

Ask for an Americano and got 4 different version of it and charge a different price each time.

$50.00 Plus tax And gratuity on top of that, is a bit much.

Our room rate was somewhere around $159 per night.

Italian steakhouse Firenzo food is high priced, low quality.

The problem I has was that my organization is tax exempt and I completed all the necessary paperwork to take care of this and upon checkout they couldn't find it and were aggravated with me because of their mistake.

.So for first day it is mediocre and overpriced. ..

Paid a good amount of money in the economy for a crappy night of sleep from the air conditioning not cooling.

They allow you to bring your dog for a fee; there are plenty of sidewalks & grassy areas nearby for walks.

Same restaurant is used for dinner which is even more overpriced and a la cart for everything.

but expensive, and the staff were top quality.

The food, staff, and rooms are outstanding.

From the seamless check-in to the luxurious room, every aspect met our expectations.

Other than that hotel room was ok, and clean.

but I have stayed at lower rated hotels that offered nicer rooms and amenities.

The resort has a wide range of dining options, loved our room on a high floor and the location is great.

Fourth: Having to scan code for ANYTHING once in the room or having to text the staff!

The staff was friendly, and rooms were very clean.

Nice lobby, slightly contemporary rooms, clean, well designed.

Room was nice size and clean and comfortable.

Our room was clean and the shower was so much better than most!

I loved the clock in the bathroom mirror, I had this amazing room to myself with a beautiful view and a lounging couch

Convenient location, impeccable service, and spacious rooms with modern amenities.

The room was massive, bar area, jacuzzi tub, full table with 8 chairs, 3 TV's, very spacious bathrooms and a walk in closet and changing area.

Hyatt Regency Orlando

price

creditcard

parking

convention center

bathroom tv

market access

On check in I asked for a quiet room with a bath tub and Kellie got us the perfect room for us 3236 right at the end of the hall.

Wouldn’t stay here again for that reason, be very careful when checking in they do not explain this.

Rebin checked us in and went over and above to find us a pet room that was already cleaned and available for us for our 9 night stay over Thanksgiving.

Check in and Check out was seamless and quick with no hidden costs attached.

We had an issue with an in-park purchase delivery not arriving, so we called Concierge and within 10 minutes they had it to our room.

Loved this resort from the moment we arrived!!!

My options were to buy new express passes for the day or leave the park go to hotel to check in and get room keys which act as express passes.

The staff made you feel welcome from the moment you arrived, and nothing was too much trouble.

Checked in today and was told they don’t have any conjoining rooms.

The standard of customer service is amazing, everyone is incredibly helpful from the moment you check in to when you check out.

When we arrived at the Royal Pacific we did not have any help with our luggage.

From the moment we checked in to the moment we left, the staff were really friendly and pleasant.

We were able to check-in well ahead of time in order to use fast passes in the Universal Studios theme parks.

From arriving to leaving, the experience was always relaxed and comfortable.

I was so grateful to get a room, any room, before official check-in time that I wasn't worried about the particular room assignment.

This hotel just never fails to disappoint , the new grab and go is superb , the staff are friendly and helpful , Kyle who checked us in was exceptional.

Check in was longer than ideal, at least 45 of waiting,

Line for check-in was longer than we queued at Universal itself.

Transport to both theme parks is via the little boat to city walk.

Easy access to Universal City Walk and the Universal parks.

Great Location for all things Universal with the walk, Taxi Boat and Shuttle bus all very convenient to get you to City Walk and all the Parks.

The boat shuttles to and from the parks/ city walk to Loews Royal Pacific made everything so easy and quick.

Both options mean security is a lot easier to do than facing the bustle of City Walk each morning.

It was a 7 min walk to the city walk, self parking was easy, Valet guys were helpful and friendly.

Lot of possibilities to dine in or go to the city walk.

The boat to City Walk is really helpful and we also enjoyed the short walk on occasion.

Excellent location, just a short walk from City Walk and the Parks.

If you are into walking for exercise, there is a nice walking path from the hotel to City Walk and the Parks.

Just take a quick walk to city walk or you can take a boat or bus if there is rain.

We used the garden walkway to get to and from City Walk (and the parks) many times.

This resort is amazing, close to Islands of adventure, City walk and universal studios.

It’s an easy walk to city walk and the parks and the express passes are a MUST!

The location to the theme parks and city walk is a huge plus point of this hotel along with the major benefit of express passes for the attractions.

We loved thecoation as it was ose in proximity to Universal theme parks and city walk.

The location of this hotel allowed the feasibility to walk to Universal Studios, Island of Adventure and City Walk.

Beautiful hotel and smells amazing
Loved the water taxis to city walk
Hotel staff were all lovely
Food was reasonably priced- cheaper than city walk restaurants 
The Bula pool bar nachos are an absolute must- sorted me right out with a beer!!!

However, the cost of  hotel stay was pre paid via Booking.com, when I checked in they take card details for any additional cost, no issues,

Bust my credit limit and gave me a ton of pain with lack of credit and fines while on holiday.

We did not have any billing or check out issues.

We were charged for a rollaway bed we never ordered.

We hired a car for our 9 day stay and in hindsight didn’t need it for the time we were at Universal and probably should have just hired mid stay to save on the daily parking charge of approximately $30 per day.

There's no issue with them charging your credit card ASAP,

but I am taking the time to comment because if you charge that much for a rollaway, the process should not be this poorly executed.

Be warey and check your credit card bills carefully.

We were given two small bottles of water each night along with a post card.

A very nasty upsetting letter was placed under my door on Sunday, 8/6 stating my credit card payment had been declined.

Moved to a lower resort at the promise of a lower price (had to pack up within 10 minutes) and were charged full price for the replacement resort with much fewer ammenities.

Having said that, considering that the hotel charges $15 a day if you do want to request a microwave, couldn't they at least provide one or two community microwaves someone in the main building?

The bellhop services came to ask if we needed help after we had spent 5 mins getting all our bags out of the taxi and were rolling them into the lobby - felt a bit late to react
- no towels provided at the door when guests are caught in torrential downpour therefore floors all slippery and wet 
- room key provided on a card - seemed old compared to the magic band
- map provided of the hotel and parks seemed cheap, printed on pieces of paper from last year
- the featured area in the foyer containing fountains that should be the ‘wow’ factor when you first enter the lobby is a designated smoking area.

Also, we split the room cost between families and now we cannot get the billing correct.

After trying all day, we went back to the hotel to be told that it was not activated for non-residence as the charges may take longer to appear.

You’re charged $28 a day for self parking, and don’t expect a microwave in your room.

It was pretty awful, especially when we received our bill with a 18.25% service charge that was NOT the tip.

Self parking is overpriced at 28 dollars a night to park in an open lot that is not close to the hotel.

What I liked :

- High quality beds
- Great conciergerie
- Many services provided
What I did not like :

- Too loud, poor room phonic isolation
- Food is overpriced
- Universal Express Pass doesn't apply for Volcano Bay
- Room theme is very poor and not adequate with the standard.

However, if you drive, there is a $29 per night parking fee.

While the hotel may seem expensive, it comes with UNLIMITED Universal Express Pass.

Had to pay nightly rental fee (which is taxed) for a microwave.

Not a great impression when the rollaways cost money and you are staying at a $400+/night hotel.

In my opinion, Holiday Inn Express has better rooms for $500 cheaper.

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