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Search Result for “Making guests feel“ in Orlando

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14651 Chelonia Parkway, Orlando, FL 32821-4017

Wyndham Grand Orlando Resort Bonnet Creek

4.4

1079 reviews

Trip advisor
guest
feel
disney-world
kid friendly
bunk bed

08/14/2021

-

For what we paid the sheets were washed

08/09/2021

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And parking and resort fees are high,

07/26/2021

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That room should have been a discounted room not an upgrade with fee.

06/27/2021

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It's stupid expensive.

06/12/2021

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When we got home & received our email/certificate (thru gocrv.com), we found out that it was not free at all; costs $199 in "fees" & $150 deposit.

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09/28/2021

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The towers' amenities are awesome and offer so much for the kids.

09/22/2021

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There’s a couple of slides for the kids 48” and taller.

09/22/2021

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Thank you to everyone who helped setup our room with the gift baskets for my wife and kids that I had sent ahead of time.

09/05/2021

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The kids love the pool, the outdoor facilities are great for barbecuing your own meals.

08/06/2021

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The hotel was very clean (I’m a freak about that) and the many pools were a hit with my kids.

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09/29/2021

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Also, no noise from guests!

07/26/2021

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but you MUST clean rooms between guests.

07/01/2021

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This hotel is made up of six towers - five towers for "club" or time-share owners, and one tower for hotel guests (all amenities are open to hotel guests).

05/03/2021

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A chain like this has a duty to uphold for the safety and well-being of their guests.

04/29/2021

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but grand guests.

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06/07/2021

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Well resort fees are the norm and i knew they would charge us when we got there

04/27/2021

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Restaurants are very expensive and be careful because a few charge gratuity and you might not realize it!

02/14/2021

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When I told the valet attendant he immediately told me “oh no, we don’t offer any free parking” and when I told him I had it on my invoice he immediately told me no again.

06/11/2020

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I appreciated the attention and care when I was asked to place my ID and credit card on the stand instead of handing them directly to Kayla when she was checking me in.

03/10/2020

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They charge way too much to have to park your own car.

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07/25/2021

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Staff was wonderful, and made us feel very special Food was great, as were the pools.

07/09/2021

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It felt very safe, relaxing and fun for people of all ages.

07/08/2021

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I expressed to her I did not feel comfortable staying here again,

06/08/2021

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Had everything and anything you would need to feel at home.

05/24/2021

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These two, together with the hostess and the dining room staff, all made us feel comfortable and appreciated .

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03/20/2021

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Bunk beds were great for our boys and offered a little privacy.

03/19/2021

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Some rooms come with bunk beds, which is a huge hit with the kids!

11/27/2020

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My two kids love the family bunk bed rooms with an incredible view of the lake and the pool.

10/12/2020

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We were able to easily upgrade our room to one that included a bunk bed and had a spectacular view of the resort and pool.

07/21/2020

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Our room was perfect with the bunk beds for kids.

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09/28/2021

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Close to Disney parks and you can see the fireworks from Epcot each evening.

09/28/2021

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Splash pads, kid pools, park, mini golf, pool slide, pizza on site- all awesome and Great location to Disney and down the street from Disney Springs

09/22/2021

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And the resort has a perfect location(inside the Disney ears), with daily shuttle service to the Disney parks.

09/22/2021

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We had a balcony room overlooking the lake and watched the Epcot fireworks every night.

09/20/2021

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Property was situated on Disney property, room rate and quality were stellar.

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(407) 917-8224

One Grand Cypress Boulevard, Orlando, FL 32836-6799

Hyatt Regency Grand Cypress

4.5

1226 reviews

Trip advisor
guest
feel
disney-world proximity
golf
grounds

09/23/2021

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I stayed at this magnificent property recently.I was amazed how spacious and beautiful this property is, the rooms were clean and covid protocols were in place which made me feel safe.

09/21/2021

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The hotel is beautiful def felt like a 5 star hotel.

08/27/2021

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My wife owns a travel company and it is very rarely that we see staff as excellent as Aicha, who who treats guests with such a genuine hospitality that you will feel like you are part of the Hyatt family!

08/25/2021

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Contactless measles were in place in almost every possible way, without making you feel like there was less personal attention from staff.

08/20/2021

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But this hotel was clean and I felt very safe.

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08/30/2021

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The grounds are gorgeous, and the staff was generally very helpful.

08/28/2021

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The grounds are beautiful and has many amenities.

08/27/2021

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There were plenty of food options on resort grounds though.

08/24/2021

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The grounds are beautiful and very well kept.

08/18/2021

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Beautiful grounds: patios and courtyards, walking and running trails, lake, interconnected swimming pool; many indoor seating options made it easy to find places to both sit down for a meal and find quiet spaces for reading.

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09/14/2021

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Bicycle boats are not kept up and maintained nicely and our swim vests stunk horribly.

09/13/2021

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Filthy, and run down best describes the cabanas.

09/13/2021

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but they left the mold in the bathroom.

07/27/2021

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Never received a call about the room and was never compensated for the disgusting room.

07/27/2021

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The only problem was our mattress pad was not changed prior to our arrival and it had a horrible urine smell.

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09/10/2021

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This place is beautiful and close to Disney Springs.

09/06/2021

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Around the corner from downtown Disney and close to parks.

08/12/2021

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Good location near Disney.

08/11/2021

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This property is well maintained with exceptionally great land scaping with close proximity to Disney and other venues.

08/08/2021

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Very close to Disney World and Disney Springs if you want to there.

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09/27/2021

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They even have rock climbing, golf, lots of walking trails, and an amazing pool with caves.

09/17/2021

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If you do not have a car they will drive you via golf cart to the entrance of the property.

09/03/2021

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Such a great time with the bikes, mini golf.

09/03/2021

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There is a lot of activity you can do on the resort, biking, canoeing, jogging trails, tennis and some golf.

09/02/2021

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The hotel is still beautiful with plush greeneries and botanical flowers, and pools, lake activities, golf, tennis and jogging trails.

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08/27/2021

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She truly enjoys helping guests and often welcomes them by name.

08/14/2021

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She genuine cares about clients.

07/23/2021

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Life vests and helmets for the amenities were not sanitized after the use of guests.

07/10/2021

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The hotel only provides a shuttle to Disney Springs Thursday to Saturday for only several evening hours so many guests are told to uber around.

07/02/2021

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They somehow manage to balance upscale with family, and make everyone feel welcome, from the Tesla/Maserati clientele to the minivans and monster trucks.

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09/21/2021

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They mistook my cards not enabling parking to them so I got stuck out of the parking lot for one day.

09/16/2021

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though valet will not park your car if you are handicap, an issue that needs fixed.

09/13/2021

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1. wasn't told about 25 dollar a day parking. 2.

08/30/2021

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Only issue I experienced was that general parking is kinda far from the check-in and room floors.

08/14/2021

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but no shuttles are available for the Disney parks (the shuttle only runs on the weekend for Disney springs and times are pretty restrictive), but we drove to Epcot and parked without issue.

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09/27/2021

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This is one of the few places you have lots you can do that is included in your service charge.

09/24/2021

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I'm not sure why I had to pay a resort fee.

09/21/2021

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The hotel is a little overpriced, not presenting clearly at the check in the separation of resort fees and parking fees.

09/13/2021

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Nothing premium here folks.

09/06/2021

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A bit pricey

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(866) 886-2818

14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024

Waldorf Astoria Orlando

4.5

1225 reviews

Trip advisor
guest
feel
disney-world
golf
park

09/07/2021

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Call the hotel direclty prior to arrival to inquire about these options.

08/08/2021

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Much better than having to call down or walk up and wait to speak w/someone..

07/19/2021

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They offered to call us an Uber and we politely declined.

07/07/2021

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I am very disappointed that a high end hotel would downgrade us and not be proactive by warning us that we were being downgraded without us having to call and get the issue fixed.

05/02/2021

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He camr back saying the chip didn’t work ans he did not try to call Amex for approval .

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09/07/2021

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The Waldorf Suite was impressive with 1,780 square feet, a balcony with Disney/fireworks views, 1 bedroom, 1.5 baths, and bar area that can be used for dining as well.

08/28/2021

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If you are looking for luxury at Disney, I doubt there is a better value anywhere.

08/16/2021

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Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

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Best place to stay while visiting Walt Disney.

08/14/2021

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The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

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09/08/2021

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From arrival to departure the attentive staff make you feel appreciated and welcome.

08/16/2021

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Cleanliness was a top priority and I felt safe.

08/10/2021

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The rooms are lovely and everything feels updated and fresh.

08/08/2021

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It felt like an extension of Disney World.

07/21/2021

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Here I felt like just another guest.

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09/07/2021

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While everything was good, the pricing was a bit off putting, when you add in a $45 per day resort fee and then the $40 a day valet parking or $30 a day self parking.

08/16/2021

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It was pricey

08/09/2021

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but your going through a 3rd party it’s going to be more expensive than what you paid (with attitude)” I didn’t like how she said that and I just said never mind I’ll look elsewhere.

08/03/2021

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I suppose I’ll add that cost to my total bill.

07/28/2021

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This level of service should not come at such a low price point.

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09/07/2021

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Dinner and breakfast were excellent and the golf course is world class.

09/01/2021

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It was my sons teen birthday, we played golf which was included with resort fee .

08/29/2021

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Karina choose for us a nice room with pool & golf course view.

08/11/2021

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The room was massive and had a lovely view of the golf course and the birds soaring in our eyeline on the 11th floor.

08/08/2021

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water slides, tubes, put putt golf, ++ games etc.

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09/15/2021

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Only con would be the buses to the parks weren’t running as often so we ubered a great deal,

08/30/2021

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Transportation to the theme parks was on time and accommodating.

08/29/2021

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Concierge Shannon (Signia Hotel) helped us with tickets for parks.

08/16/2021

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Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

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The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

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09/30/2021

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We were blown away by the every staff member's positive attitude and willingness to go above and beyond to take care of guests.

09/29/2021

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The staff at Oscar's was exceptional, Lily, Reda, and a few others (can't remember everyone's names) were so friendly and all showed a high level of service and guest attentiveness!

07/21/2021

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Here I felt like just another guest.

07/19/2021

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At the end we get our guest folio and notice they double charged valet as well as charging 3 different restaurant visits to our room which we never visited.

06/09/2021

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Wonderful staff—we felt true hospitality from housekeeping, guest services, food and beverage.

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09/08/2021

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For what they charge to valet park- you would expect your car washed and detailed.

07/19/2021

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While we did eat at La Luce once I used my credit card for the charge rather than charging it to the room.I am still awaiting word from Hilton regarding the restaurant charges.

07/09/2021

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However, the discounted rate was not reflected in the itemized list of charges.

06/07/2021

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Also a bad feeling of being over charged at any occasion.

05/30/2021

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Just a heads up - every morning we were overcharged and needed to request it be fixed.

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5800 Universal Blvd, Orlando, FL 32819-7834

Hard Rock Hotel at Universal Orlando

4.3

1445 reviews

Trip advisor
guest
feel
city walk
rock-music
taxi

08/25/2021

-

The purpose of our stay was to chill out after 7 days at parks., and to feel the Hard Rock vibe.

08/23/2021

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but Jess made us feel like royalty.

08/17/2021

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They went above and beyond in making us feel welcome, comfortable and making sure we had a truly fun experience!

07/30/2021

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It felt like I was in a torture chamber with music being blasted at me.

07/30/2021

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Her customer service is beyond words, she made me and my family feel like we were at home, and because of her fabulous service, I am bringing my family back as well as referring this hotel to all of my family and friends!

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08/29/2021

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It’s a 5 minute walk to Universal and a 15 minute walk to Islands or you can take a water taxi.

08/05/2021

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There is a water taxi that also takes you to city center,

07/20/2021

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You can take an 8 minute walk or just take the water taxi, which is right outside of the door.

06/04/2021

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The water taxi is a fun way to get from the hotel to Universal,

03/28/2021

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You could also take a water taxi right to the entrance of the City Walk.

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08/25/2021

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If you are visiting Universal studios it is a short 5 minute walk to City Walk and you get automatic express passes .

08/23/2021

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It’s a close walk to city walk.

08/02/2021

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We were really greatful for the short walk right to universal studios and City Walk.

06/04/2021

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The proximity is ideal for visiting Universal and the City Walk.

04/19/2021

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We were in walking distance to City Walk and all parks.

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09/30/2021

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We booked a club level room on their Rock Royalty floor.

09/26/2021

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To be fair, the lobby is beautiful and the constant rock and roll playing on large screens in the lobby is fun.

09/07/2021

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Like any Hard Rock, it had the rock and roll theme that I couldn't get enough of.

08/29/2021

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It had a rock star decor.

08/28/2021

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You definitely put the “Rock” in the Hard Rock Hotel !! !

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08/25/2021

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I saw many guests taking their own drinks to the pool.

08/24/2021

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Hoa Carlin is the mvp of the club level, she makes sure to take the best care of all guests.

08/03/2021

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The servers are running a mile a minute trying to help the guests.

07/25/2021

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I’ve also met some great guests.

07/09/2021

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The park employees were openly hostile toward guests laughing and making fun of them.

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09/30/2021

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but again, a bit pricey.

09/07/2021

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I was worried it would be overpriced for what I got

08/31/2021

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The food was pricey,

08/29/2021

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NOT A PRO OR A CON - Club Lounge - I’m not sure how to rate this…it was okay.

08/25/2021

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The prices in the conveniences tire are astronomical for example $6 plus tax for a packet of crisps / chips .

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(407) 641-2224

9801 International Drive, Orlando, FL 32819-8104

Hyatt Regency Orlando

4.4

1078 reviews

Trip advisor
guest
feel
convention center
market access
bathroom tv

09/22/2021

-

Property was very large and clean, I felt very special to stay there.

09/20/2021

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Every employee I encountered truly made me feel welcome and were very friendly.

09/18/2021

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This was a beautiful property in a location convenient to popular attractions that worked hard to ensure guests felt safe from coronavirus exposure.

08/27/2021

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I was in town 6 days for a conference and I felt the hotel did a great job with signage promoting about social distancing and SUGGESTING face coverings.

08/17/2021

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The Hotel felt clean, the parking felt safe, and the customer service was exceptional.

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09/28/2021

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Great place when in for a convention and then stay for some much needed vacation afterwards.

09/26/2021

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Stayed at this hotel for a business convention.

09/16/2021

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As someone that has attended many large conferences and conventions I have seen the good, the bad and the ugly when it comes to facilities.

09/07/2021

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Can't wait for next year's convention!

08/21/2021

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This is a large convention hotel that is very busy,

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09/22/2021

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I really appreciated the tv in the bathroom and the motion sensing night lights under furniture, very fancy.

08/21/2021

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Everything looked clean and well taken care of.My bathroom had a TV behind the mirror.

08/11/2021

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Room was obviously sanitized, My room had a TV in the bathroom mirror which seemed excessive

08/08/2021

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Loved the super huge tub and tv in the mirror.

07/25/2021

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The bathroom mirror have tv!

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09/20/2021

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Extra charge for the gel for doing manicure, didn’t tell us ahead of time which is not good.

09/20/2021

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When ask about a refund for the difference I was told that I need to contact AMEX TRAVEL.

08/31/2021

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Only issue was that the parking garage exit was unattended all weekend allowing people to come and go without paying yet we were charged because we were staying in the hotel.

08/20/2021

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Parking is expensive, $100 for a 2 night stay as they charge for the day of checkout.

08/17/2021

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It was the only part of the hotel that lived up to its billing,

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09/18/2021

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A few small hiccups: I wish someone had given me an orientation on resort fee and what was included.

09/07/2021

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Very crowed main pool, second pool had no shade and exorbitant prices on everything in addition to the resort fees and various taxes.

08/31/2021

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I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

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Did not like self parking fee and location as we had to walk with bags to main building.

08/30/2021

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One thing if you plan to eat & drink at the hotel make sure to have plenty of money to spend, I feel that was overpriced even for the area!

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09/29/2021

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I love the 24/7 market, super convenient for business travelers who work odd hours.

09/25/2021

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The Bartenders at the bar were fantastic as were the people behind the counter at the "Market" restaurant and the Italian Restaurant (I can't remember the name.

09/20/2021

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They manage to maintain a quality product whilst navigating the requirements of health and safety in the post covid 19 market.

09/19/2021

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There’s a market where you can get a snack at 1:00am if you’re jet lagged.

09/14/2021

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They have market that works 24/7 which is really great.

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09/20/2021

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From the first encounter with a valet parking attendant to a later encounter with Said, a room service attendant, in the elevator.

09/08/2021

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You are probably better off going with self parking instead of valet parking.

09/04/2021

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I didn’t like the distance to walking to the parking garage and the only casual restaurant was closed.

08/31/2021

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I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

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Did not like self parking fee and location as we had to walk with bags to main building.

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09/18/2021

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This was a beautiful property in a location convenient to popular attractions that worked hard to ensure guests felt safe from coronavirus exposure.

08/21/2021

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I phoned guest services, and Anthony told me he could relocate my to another room.

08/21/2021

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While some guests opted to not wear masks, the staff did and offered masks to anyone who needed one( we wore ours!).

08/13/2021

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I thought the employees actually cared about me as their guest,

08/03/2021

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A comfortable, clean and well appointed guest room and lounge areas.

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(844) 307-9467

7389 Universal Blvd, Orlando, FL 32819-8322

The Point Hotel & Suites

4.6

638 reviews

Trip advisor
guest
feel
universal
theme park
friendly

09/06/2021

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So many friendly and helpful people work here and I look forward to returning.

08/25/2021

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The atmosphere and staff are extremely nice and friendly.

08/24/2021

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Very clean and staff were friendly, helpful.

08/03/2021

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Bar staff very friendly, drinks are good and food AMAZING!

04/09/2021

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Front Desk staff was friendly and doing their best to help.

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08/24/2021

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We had to call back, this time they just delivered 2 sheets.

08/16/2021

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I tried to call the front desk to ask for help.

08/02/2021

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I had to go because my Uber was there, so I just told them call me.

05/09/2021

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We waited in that lobby for 30 minutes or more while he talked on the phone and to this man who wasn’t trying to check in or have any issues with his room.

04/30/2021

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He was talking loudly on the phone saying how sick he was.

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09/30/2021

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we pick this place everytime love the balconys and the view of icon park and universal.

09/17/2021

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We spent two weeks there in a suite, with wonderful experience - Nice location at Universal blvd, with walking distance to I-drive,- Close to restaurants, shops, stores etc.

04/07/2021

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We had a nice view from the 12th floor of the Universal fireworks at night and the room was quiet and away from most families with smaller children.

01/19/2021

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Short drive or long walk to I-Drive attractions, lots of restaurants, Universal, Sea World, and Fun Spot.

11/27/2020

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The proximity to Universal is almost walking distance it’s so close and not a bad drive to Disney either since I-4 is ridiculously close as well.

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04/30/2021

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but we were celebrating our daughters' birthdays and our first trip to Florida and wanted good customer care and a hotel that made us feel welcome.

02/18/2021

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Beautiful place and the room made me and my husband feel at home, customer service was awesome and the breakfast bar was good as well.

01/23/2021

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N/A

01/03/2021

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I stayed at The Point for my birthday, it was clean and nice feel like home, i wish we had stayed longer.

12/15/2020

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Last minute overnight stay, front desk Ms. Carmen was very helpful and welcoming to accomodate me, the security as well was very helpful due to parking availability and made me feel safe.

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02/02/2020

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Shuttle bus to the theme parks was included, and there are restaurants and grocery stores nearby.

12/20/2019

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I came down for a few days to visit the theme parks and book a short stay here.

12/17/2019

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It was very quiet and convenient to all the theme parks.

12/14/2019

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But poolside rooms have a great view of nightly theme park fireworks, so if you're a fan of that, consider a poolside room.

12/13/2019

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though it was a lovely hotel and is perfect if you are visiting the theme parks.

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05/24/2021

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Even with just 2 guest you need more than 2 towels--people do bathe you know so thanks to The Point Hotel & Suites for being right on point with everything!!

04/30/2021

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I requested a linen pick-up and new sheets via their guest app.

04/07/2021

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The pool was warm (heated) and plenty of chairs for guests.

01/06/2021

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One of the guests was smoking weed around the other guests by the pool.

01/01/2021

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but guest service came right away to fix it.

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08/02/2021

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They were upset over some of the charges on their account.

06/27/2021

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Furthermore, the room cards would deactivate constantly.

05/09/2021

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Not knowing the bank was going to do this the card was declined at the front desk.

01/06/2021

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Soo many issues with the $15 food credits that needed to be added.

03/15/2020

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They charge a extra fee per day of like $15 with taxes and upfront they take a $250 deposit.

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(844) 631-0595

4012 Central Florida Parkway, Orlando, FL 32837-7662

The Ritz-Carlton Orlando, Grande Lakes

4.4

388 reviews

Trip advisor
guest
feel
spa
golf
club lounge

06/23/2021

-

Valet/bell service seemed a little short staffed as we had to wait awhile when we arrived to get help with our car and luggage.

05/05/2021

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Waiting 30 minutes outside for the valet to get our car was cap on a disappointing visit.

03/29/2021

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If you eat plantbased and have an electric car this is not the hotel for you.

12/29/2020

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Called on three separate occasions to get my car pulled up to the valet, didn’t happen.

12/10/2019

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Then, I had a pair of extremely expensive (several hundred dollar) sunglasses stolen out of our car by the valet.

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09/08/2021

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I also want to shout out to Mellissa at the front desk who I observed handling a difficult/demanding guest like a pro and I complimented her on it after I witnessed how well she handled it.

08/29/2021

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The property is gorgeous and well maintained - we felt very comfortable with the hotel's COVID protocols and they did a great job managing guests' expectations around facemasks and distancing.

08/12/2021

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From Fasil and Ernie attending our car and luggage, to Sam at the restaurant, we felt very appreciated as guests.

07/31/2021

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We watched day after day as they cleaned up all the mess from the rain storms and never complained, never let any of the guests see anything

07/29/2021

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It has recently undergone a complete and total refresh, with all common areas and guest rooms being re-done -- and that refresh is absolutely beautiful!

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09/08/2021

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Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

07/31/2021

-

Barry and the golf staff always went above and beyond.

07/22/2021

-

Various activities on site: bikes, canoes, game room, tennis, golf, etc.

04/11/2021

-

Check-in was seamless, our room had a nice view of the pool and golf course, and we found it comfortable.

03/31/2021

-

Loved the golf course, first drop coffee shop and the signature gift shop.

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08/26/2021

-

Back in the renovated club lounge.

07/04/2021

-

We LOVED this hotel and Trish in the Club Lounge treated us like Royalty.

03/28/2021

-

One of the highlights is getting to dine at the club lounge, where the food has always been plentiful, varied and first rate.

03/20/2021

-

The food in the club lounge is exceptional.

12/28/2020

-

We have always stayed on the Club Floor with access to the Club Lounge.

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06/23/2021

-

Plan on spending nearly $100 daily just for the extra fees for valet parking and resort fee which are also taxed.

05/05/2021

-

Waiting 30 minutes outside for the valet to get our car was cap on a disappointing visit.

04/11/2021

-

We did a package that included breakfast, valet parking and a small daily credit.

03/30/2021

-

Additional $90 @ day for mandatory valet parking (that was sometimes too slow) and resort fee (which offers very little with lots of limitations).

03/16/2021

-

though at 8Pm it took a few moments for valet to greet us (42$ Valet is a bit exaggerated).

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09/26/2021

-

This people really make you feel at home.

09/25/2021

-

I felt absolutely spoiled and appreciated and am gleaming with a full belly of goodness and happiness from this wonderful customer service.

09/08/2021

-

What a JOY after Covid and limited travel to feel so special and cared for.

09/05/2021

-

We were first greeted at the lobby with refreshments and charming personalities, which immediately made us feel welcome.

08/29/2021

-

The property is gorgeous and well maintained - we felt very comfortable with the hotel's COVID protocols and they did a great job managing guests' expectations around facemasks and distancing.

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09/08/2021

-

Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

08/29/2021

-

We visited the spa while there and it was bliss!

08/28/2021

-

We loved the spa, hanging by the pool, and Knife & Spoon.

08/14/2021

-

We also visited the spa and had facial/massage services which were top notch.

08/03/2021

-

I had a massage at the spa with Rick and it was far and away the best massage I have ever had.

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(877) 214-9175

8122 Arrezzo Way, Orlando, FL 32821-6849

Hilton Grand Vacations at Tuscany Village

4.3

749 reviews

Trip advisor
guest
feel
seaworld
electronics
theme park

08/15/2021

-

Great place to stay with your family within minutes to every theme park.

06/29/2021

-

Close to theme parks is a perk.

04/19/2021

-

The location was perfect, close to everything from the theme parks, sea world, the outlets and dining.

04/18/2021

-

It was super close to restaurants, shopping and all the theme parks.

04/08/2021

-

The location is amazing it’s super easy to to get to every theme park in the area.

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08/21/2021

-

Right down the street from both sea world and Disney.

07/22/2021

-

Tuscany is located close to Disney, Seaworld and Universal and next to the large outlet mall.

07/19/2021

-

I rather stay at the Hilton Grand Vacation at Seaworld.

06/17/2021

-

My family and I stayed here for it trip to Universal and Sea World.

06/07/2021

-

The location is amazing too as there is a grocery and liquor store across the street, an outlet mall literally across the parking lot, plenty of restaurants right there and close to Disney Springs, Disney, Sea World and Universal.

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09/07/2021

-

Only complaint was the $25 a day resort fee for nothing that was wanted or necessary, for instance phone access, wifi (which is typically included), one dvd a day rental from their machine, 2 daily waters or coffee.

08/29/2021

-

On our second day the ceiling had a major leak, it took over 25 minutes for us to contact someone bc no answers the front desk phone initially.

08/14/2021

-

Constant early morning phone calls to try and force to attend briefings, NO MEANS NO !

07/11/2021

-

PS-Also expect teenagers to ring your doorbell at midnight here.

06/13/2021

-

Noisy radio chatter among staff early mornings, unsolicited calls to sign up for a 90-minute presentation, limited housekeeping service (once during 7 day stay), Snack bar in small pool area never opened during our 7 day stay.

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08/03/2021

-

Great staff service everyone was great and made us feel very welcome.

07/22/2021

-

Property is well kept and the 1 bedroom was spacious and bright, kitchen setup was functionally easy to cook breakfast and the sleeper couch had a thick full size mattress that was comfortable that you didn’t feel the bars under the mattress.

07/11/2021

-

When reading my review, I feel some may feel empathy towards Hilton as most travel businesses suffered during COVID19,

07/05/2021

-

I felt like I paid $500 a night for this place it was truly the best place we have ever stayed!

07/05/2021

-

I was blown away at our suite we felt at home with our appliances we can cook and do laundry on demand.

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09/19/2021

-

You can walk to the outlets and about 15 minute drive to Disney or Universal.

09/09/2021

-

And the outlet stores were literally next door, walking distance.

09/06/2021

-

There is a Publix, Starbucks, dining options across the street, and two secure gates provide guests passage to the neighboring outlet mall.

09/03/2021

-

The premium outlet mall is adjacent to the property, literally walking distance.

09/02/2021

-

Another perk is having access to the Orlando premium outlets ( I love to shop) The accommodations are beautiful.

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09/06/2021

-

There is a Publix, Starbucks, dining options across the street, and two secure gates provide guests passage to the neighboring outlet mall.

05/20/2021

-

He made me appreciate being an owner and a guest!

05/20/2021

-

The entire resort is absolutely amazing with excellent guest service, especially Amnon at the front desk!!

04/30/2021

-

.large enough to accommodate all of the guests.

04/25/2021

-

Guest services, maintenance staff, cleanliness great!

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09/21/2021

-

but it would probably be noisy there also.

08/14/2021

-

Constant early morning phone calls to try and force to attend briefings, NO MEANS NO !

07/21/2021

-

King size bed just a Hard for us,, Sorry we missed the helicopter ride.

06/13/2021

-

Noisy radio chatter among staff early mornings, unsolicited calls to sign up for a 90-minute presentation, limited housekeeping service (once during 7 day stay), Snack bar in small pool area never opened during our 7 day stay.

05/30/2021

-

Even with 2 doors closed between us and the washer, we could barely hear the TV!

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(407) 305-2419

1510 North Cove Road Lake Buena Vista, Orlando, FL 32830-8421

Disney's Old Key West Resort

4.4

414 reviews

Trip advisor
guest
feel
boat
bus stop
studio

06/17/2021

-

but the walk was only 5 minutes and it was right by the first bus stop in the resort.

05/06/2021

-

The staff is so friendly, the little store to shop in has the perfect amount of stuff, and the bus stops were always empty.

04/02/2021

-

The bus stop shelters have ice machines---very handy.

03/19/2021

-

The staff members were friendly and efficient, and one of the bus stops was right outside our building, so trips to and from the Disney parks were a breeze.

02/20/2021

-

Our 1 Bedroom Villa was HUGE, almost 1000 sq feet, and in the perfect location close to the Bus Stop, Main facility, Pool, and Guest Services.

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06/27/2021

-

Also, we were second floor and the building didn’t have an elevator.

05/31/2021

-

No elevators.

02/11/2021

-

There is no elevator.

02/06/2021

-

If you don’t like walking be carful when you ck in because there are 3 floors on most units and there are only 3 or 4 buildings that have elevators.

01/24/2021

-

Lack of elevators wasn’t a huge deal

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08/12/2021

-

Parks close at 9 during weekdays, and the only store and restaurant on premise close early with no time for returning guests to get food or necessities.

05/31/2021

-

Recommend car over busses if staying as owner guest or RCI exchange.

04/02/2021

-

By then I hope we will be back to normal, and the Disney Springs boats will be running, William will be back with his “History of Conch Flats” tour, and we can see the smiles on the faces of the contented guests of OKW.

03/04/2021

-

The rooms were clean and the staff dedicated to ensuring all guest a safe and happy vacation!

02/20/2021

-

All staff at Olivia's, Olivia's To Go, the Gift Shop, Bell Service, Guest Service, and just everywhere else were just WONDERFUL!

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07/20/2021

-

We are vacation club members and stayed in a studio room.

06/12/2021

-

but in general, I prefer the Epcot hotel area with the ability to walk to Epcot and Disney Studios.

04/08/2021

-

The Deluxe Studios are very large.

04/02/2021

-

For this, my sixth stay at OKW, I was in a Deluxe Studio, room 2320.

01/17/2021

-

I love having a washer and dryer (in all rooms except the studios) - We almost always have one afternoon/evening that we stay in - it's perfect for doing a quick load of laundry or just for drying our suits!

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04/20/2021

-

Some Things were down due to restrictions, Such as the boats to Disney springs, but they tried there best to make things easy and comfortable.

04/08/2021

-

The boat service to Disney Springs and the Bus Transportation System have been affected by the virus so having a car is a blessing.

04/02/2021

-

It also has a lovely boat ride to Disney Springs, which has been shut down during our epidemic.

12/09/2020

-

There are two restaurants, a bar, a community hall, the dock for the relaxing boats to Disney Springs, and the main pool and water slide.

09/19/2020

-

They also provide boat access to Disney springs

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08/12/2021

-

Park closing at 9 and store closing at 10 (locked doors promptly at 10!!?? Come on!!)

07/20/2021

-

So, when i was on my balcony I could see into the room next door.

12/29/2020

-

I only saw one in door restaurant, Olivia which need reservations.

12/26/2020

-

Also, the blinds did not (by design) fully cover the glass in the doors going to the side porch such that someone standing outside could easily see you lying in the bed even with the blinds fully deployed.

10/24/2020

-

At one point, my MagicBand did not open my studio door,

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06/17/2021

-

They had a different allergy menu to what you got inside the restaurant, which was frustrating. They did a wonderful job inside the restaurant though, and we felt the meals were very safe for the kiddo.)

05/31/2021

-

Beautifully manicured, island feel on golf course.

03/04/2021

-

We felt safe as soon as we boarded the magical express.

02/16/2021

-

We felt valued safe and special all while being in the happiest place on earth.

02/06/2021

-

Large enough to walk around and feel safe.

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(407) 214-5238

1805 Hotel Plaza Blvd, Orlando, FL 32830-8517

Holiday Inn Orlando - Disney Springs Area

4.6

730 reviews

Trip advisor
guest
feel
disney-world proximity
park
friendly

04/06/2021

-

I was screaming call 911, I had my phone in the room.

03/09/2020

-

The only issue we had was one night we attempted to call the front desk with an issue,and no one picked up.

12/17/2019

-

Paul & Holiday Inn ended up calling us 3 XL UBERs, because we had already been waiting for 1.5hrs to even get on a bus to MK.

08/30/2019

-

We encountered an issue with the rent a car company so Paul offered to make phone calls to the rent a car manager.

07/21/2019

-

She has the sweetest voice on the phone.

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08/01/2021

-

The rooms felt clean.

07/12/2021

-

Mike and Paul, the valets, felt more like good friends than hotel staff, greeting me by name every time, knowing my vehicle before I told them, etc.

04/03/2021

-

They really make you feel you have to come back.

03/20/2021

-

but we felt safe and clean the whole time.

02/15/2021

-

The lobby area was clean and COVID restrictions are in place so I felt safe there.

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08/07/2021

-

Wanted to be close to Disney

08/01/2021

-

The good, it’s conveniently close to Disney Springs and the expectation is that it shares many of the same amenities of the Disney resorts.

07/04/2021

-

The hotel is close to Disney Springs, quiet, clean, provides excellent service, food, and amenities.

07/01/2021

-

All areas were well maintained and the walking distance to Disney Springs can’t be beat!

06/26/2021

-

It’s within walking distance to Disney Springs, a perfect location.

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09/17/2021

-

Super friendly and very knowledgeable.

09/01/2021

-

This hotel is well staffed with friendly employees.

08/31/2021

-

Patrick at the valet stand was incredibly friendly.

08/19/2021

-

Food tasted great and Jaime and Jose at the bar section were friendly and polite and nice!!!

08/14/2021

-

Hotel was super clean, staff was friendly and welcoming!

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08/14/2021

-

Our flight got delayed and we were able to check out an hour late with no charge.

06/14/2021

-

Now here is my biggest issue this places charges a ridiculous $35 resort fee for things other hotels include and on top of that $20 a day for parking.

10/01/2020

-

N/A

03/09/2020

-

The only downside to this hotel is the daily resort fees you are charged upon check out.

02/28/2020

-

There is a $30.00 resort fee each night, which is also pricey, seems all hotels doing it, annoying.Also charge to park your car each night, also annoying.

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09/01/2021

-

They also have a free shuttle to/from the parks

08/16/2021

-

N/A

08/14/2021

-

Everything was wonderful from arriving to self park to check in.

08/07/2021

-

Some rooms overlook Disney Springs and the parks beyond, views of fireworks at night.

07/25/2021

-

Great way to start your Disney trip or take a break from the parks.

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08/14/2021

-

She definitely knows how to WOW the guest.

12/25/2020

-

Disney is definitely doing a great job to provide a safe environment for its guests.

12/11/2020

-

I felt more like family than a guest.

02/10/2020

-

Always courteous and attentive to our guests, so I know I can count on them.

01/13/2020

-

He was very wonderful, nice and attentive and put his guests first.

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