Search Result for “Making guests feel“ in Orlando

08/14/2021

For what we paid the sheets were washed

08/09/2021

And parking and resort fees are high,

07/26/2021

That room should have been a discounted room not an upgrade with fee.

06/27/2021

It's stupid expensive.

06/12/2021

When we got home & received our email/certificate (thru gocrv.com), we found out that it was not free at all; costs $199 in "fees" & $150 deposit.

09/28/2021

The towers' amenities are awesome and offer so much for the kids.

09/22/2021

There’s a couple of slides for the kids 48” and taller.

09/22/2021

Thank you to everyone who helped setup our room with the gift baskets for my wife and kids that I had sent ahead of time.

09/05/2021

The kids love the pool, the outdoor facilities are great for barbecuing your own meals.

08/06/2021

The hotel was very clean (I’m a freak about that) and the many pools were a hit with my kids.

09/29/2021

Also, no noise from guests!

07/26/2021

but you MUST clean rooms between guests.

07/01/2021

This hotel is made up of six towers - five towers for "club" or time-share owners, and one tower for hotel guests (all amenities are open to hotel guests).

05/03/2021

A chain like this has a duty to uphold for the safety and well-being of their guests.

04/29/2021

but grand guests.

06/07/2021

Well resort fees are the norm and i knew they would charge us when we got there

04/27/2021

Restaurants are very expensive and be careful because a few charge gratuity and you might not realize it!

02/14/2021

When I told the valet attendant he immediately told me “oh no, we don’t offer any free parking” and when I told him I had it on my invoice he immediately told me no again.

06/11/2020

I appreciated the attention and care when I was asked to place my ID and credit card on the stand instead of handing them directly to Kayla when she was checking me in.

03/10/2020

They charge way too much to have to park your own car.

07/25/2021

Staff was wonderful, and made us feel very special Food was great, as were the pools.

07/09/2021

It felt very safe, relaxing and fun for people of all ages.

07/08/2021

I expressed to her I did not feel comfortable staying here again,

06/08/2021

Had everything and anything you would need to feel at home.

05/24/2021

These two, together with the hostess and the dining room staff, all made us feel comfortable and appreciated .

03/20/2021

Bunk beds were great for our boys and offered a little privacy.

03/19/2021

Some rooms come with bunk beds, which is a huge hit with the kids!

11/27/2020

My two kids love the family bunk bed rooms with an incredible view of the lake and the pool.

10/12/2020

We were able to easily upgrade our room to one that included a bunk bed and had a spectacular view of the resort and pool.

07/21/2020

Our room was perfect with the bunk beds for kids.

09/28/2021

Close to Disney parks and you can see the fireworks from Epcot each evening.

09/28/2021

Splash pads, kid pools, park, mini golf, pool slide, pizza on site- all awesome and Great location to Disney and down the street from Disney Springs

09/22/2021

And the resort has a perfect location(inside the Disney ears), with daily shuttle service to the Disney parks.

09/22/2021

We had a balcony room overlooking the lake and watched the Epcot fireworks every night.

09/20/2021

Property was situated on Disney property, room rate and quality were stellar.

09/23/2021

I stayed at this magnificent property recently.I was amazed how spacious and beautiful this property is, the rooms were clean and covid protocols were in place which made me feel safe.

09/21/2021

The hotel is beautiful def felt like a 5 star hotel.

08/27/2021

My wife owns a travel company and it is very rarely that we see staff as excellent as Aicha, who who treats guests with such a genuine hospitality that you will feel like you are part of the Hyatt family!

08/25/2021

Contactless measles were in place in almost every possible way, without making you feel like there was less personal attention from staff.

08/20/2021

But this hotel was clean and I felt very safe.

08/30/2021

The grounds are gorgeous, and the staff was generally very helpful.

08/28/2021

The grounds are beautiful and has many amenities.

08/27/2021

There were plenty of food options on resort grounds though.

08/24/2021

The grounds are beautiful and very well kept.

08/18/2021

Beautiful grounds: patios and courtyards, walking and running trails, lake, interconnected swimming pool; many indoor seating options made it easy to find places to both sit down for a meal and find quiet spaces for reading.

09/14/2021

Bicycle boats are not kept up and maintained nicely and our swim vests stunk horribly.

09/13/2021

Filthy, and run down best describes the cabanas.

09/13/2021

but they left the mold in the bathroom.

07/27/2021

Never received a call about the room and was never compensated for the disgusting room.

07/27/2021

The only problem was our mattress pad was not changed prior to our arrival and it had a horrible urine smell.

09/10/2021

This place is beautiful and close to Disney Springs.

09/06/2021

Around the corner from downtown Disney and close to parks.

08/12/2021

Good location near Disney.

08/11/2021

This property is well maintained with exceptionally great land scaping with close proximity to Disney and other venues.

08/08/2021

Very close to Disney World and Disney Springs if you want to there.

09/27/2021

They even have rock climbing, golf, lots of walking trails, and an amazing pool with caves.

09/17/2021

If you do not have a car they will drive you via golf cart to the entrance of the property.

09/03/2021

Such a great time with the bikes, mini golf.

09/03/2021

There is a lot of activity you can do on the resort, biking, canoeing, jogging trails, tennis and some golf.

09/02/2021

The hotel is still beautiful with plush greeneries and botanical flowers, and pools, lake activities, golf, tennis and jogging trails.

08/27/2021

She truly enjoys helping guests and often welcomes them by name.

08/14/2021

She genuine cares about clients.

07/23/2021

Life vests and helmets for the amenities were not sanitized after the use of guests.

07/10/2021

The hotel only provides a shuttle to Disney Springs Thursday to Saturday for only several evening hours so many guests are told to uber around.

07/02/2021

They somehow manage to balance upscale with family, and make everyone feel welcome, from the Tesla/Maserati clientele to the minivans and monster trucks.

09/21/2021

They mistook my cards not enabling parking to them so I got stuck out of the parking lot for one day.

09/16/2021

though valet will not park your car if you are handicap, an issue that needs fixed.

09/13/2021

1. wasn't told about 25 dollar a day parking. 2.

08/30/2021

Only issue I experienced was that general parking is kinda far from the check-in and room floors.

08/14/2021

but no shuttles are available for the Disney parks (the shuttle only runs on the weekend for Disney springs and times are pretty restrictive), but we drove to Epcot and parked without issue.

09/27/2021

This is one of the few places you have lots you can do that is included in your service charge.

09/24/2021

I'm not sure why I had to pay a resort fee.

09/21/2021

The hotel is a little overpriced, not presenting clearly at the check in the separation of resort fees and parking fees.

09/13/2021

Nothing premium here folks.

09/06/2021

A bit pricey

09/07/2021

Call the hotel direclty prior to arrival to inquire about these options.

08/08/2021

Much better than having to call down or walk up and wait to speak w/someone..

07/19/2021

They offered to call us an Uber and we politely declined.

07/07/2021

I am very disappointed that a high end hotel would downgrade us and not be proactive by warning us that we were being downgraded without us having to call and get the issue fixed.

05/02/2021

He camr back saying the chip didn’t work ans he did not try to call Amex for approval .

09/07/2021

The Waldorf Suite was impressive with 1,780 square feet, a balcony with Disney/fireworks views, 1 bedroom, 1.5 baths, and bar area that can be used for dining as well.

08/28/2021

If you are looking for luxury at Disney, I doubt there is a better value anywhere.

08/16/2021

Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

Best place to stay while visiting Walt Disney.

08/14/2021

The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

09/08/2021

From arrival to departure the attentive staff make you feel appreciated and welcome.

08/16/2021

Cleanliness was a top priority and I felt safe.

08/10/2021

The rooms are lovely and everything feels updated and fresh.

08/08/2021

It felt like an extension of Disney World.

07/21/2021

Here I felt like just another guest.

09/07/2021

While everything was good, the pricing was a bit off putting, when you add in a $45 per day resort fee and then the $40 a day valet parking or $30 a day self parking.

08/16/2021

It was pricey

08/09/2021

but your going through a 3rd party it’s going to be more expensive than what you paid (with attitude)” I didn’t like how she said that and I just said never mind I’ll look elsewhere.

08/03/2021

I suppose I’ll add that cost to my total bill.

07/28/2021

This level of service should not come at such a low price point.

09/07/2021

Dinner and breakfast were excellent and the golf course is world class.

09/01/2021

It was my sons teen birthday, we played golf which was included with resort fee .

08/29/2021

Karina choose for us a nice room with pool & golf course view.

08/11/2021

The room was massive and had a lovely view of the golf course and the birds soaring in our eyeline on the 11th floor.

08/08/2021

water slides, tubes, put putt golf, ++ games etc.

09/15/2021

Only con would be the buses to the parks weren’t running as often so we ubered a great deal,

08/30/2021

Transportation to the theme parks was on time and accommodating.

08/29/2021

Concierge Shannon (Signia Hotel) helped us with tickets for parks.

08/16/2021

Daily trekking in hot Disney theme parks can take a toll.

08/14/2021

The ambiance at the Peacock Alley made us stay in the hotel after returning from the Disney Parks every evening

09/30/2021

We were blown away by the every staff member's positive attitude and willingness to go above and beyond to take care of guests.

09/29/2021

The staff at Oscar's was exceptional, Lily, Reda, and a few others (can't remember everyone's names) were so friendly and all showed a high level of service and guest attentiveness!

07/21/2021

Here I felt like just another guest.

07/19/2021

At the end we get our guest folio and notice they double charged valet as well as charging 3 different restaurant visits to our room which we never visited.

06/09/2021

Wonderful staff—we felt true hospitality from housekeeping, guest services, food and beverage.

09/08/2021

For what they charge to valet park- you would expect your car washed and detailed.

07/19/2021

While we did eat at La Luce once I used my credit card for the charge rather than charging it to the room.I am still awaiting word from Hilton regarding the restaurant charges.

07/09/2021

However, the discounted rate was not reflected in the itemized list of charges.

06/07/2021

Also a bad feeling of being over charged at any occasion.

05/30/2021

Just a heads up - every morning we were overcharged and needed to request it be fixed.

08/25/2021

The purpose of our stay was to chill out after 7 days at parks., and to feel the Hard Rock vibe.

08/23/2021

but Jess made us feel like royalty.

08/17/2021

They went above and beyond in making us feel welcome, comfortable and making sure we had a truly fun experience!

07/30/2021

It felt like I was in a torture chamber with music being blasted at me.

07/30/2021

Her customer service is beyond words, she made me and my family feel like we were at home, and because of her fabulous service, I am bringing my family back as well as referring this hotel to all of my family and friends!

08/29/2021

It’s a 5 minute walk to Universal and a 15 minute walk to Islands or you can take a water taxi.

08/05/2021

There is a water taxi that also takes you to city center,

07/20/2021

You can take an 8 minute walk or just take the water taxi, which is right outside of the door.

06/04/2021

The water taxi is a fun way to get from the hotel to Universal,

03/28/2021

You could also take a water taxi right to the entrance of the City Walk.

08/25/2021

If you are visiting Universal studios it is a short 5 minute walk to City Walk and you get automatic express passes .

08/23/2021

It’s a close walk to city walk.

08/02/2021

We were really greatful for the short walk right to universal studios and City Walk.

06/04/2021

The proximity is ideal for visiting Universal and the City Walk.

04/19/2021

We were in walking distance to City Walk and all parks.

09/30/2021

We booked a club level room on their Rock Royalty floor.

09/26/2021

To be fair, the lobby is beautiful and the constant rock and roll playing on large screens in the lobby is fun.

09/07/2021

Like any Hard Rock, it had the rock and roll theme that I couldn't get enough of.

08/29/2021

It had a rock star decor.

08/28/2021

You definitely put the “Rock” in the Hard Rock Hotel !! !

08/25/2021

I saw many guests taking their own drinks to the pool.

08/24/2021

Hoa Carlin is the mvp of the club level, she makes sure to take the best care of all guests.

08/03/2021

The servers are running a mile a minute trying to help the guests.

07/25/2021

I’ve also met some great guests.

07/09/2021

The park employees were openly hostile toward guests laughing and making fun of them.

09/30/2021

but again, a bit pricey.

09/07/2021

I was worried it would be overpriced for what I got

08/31/2021

The food was pricey,

08/29/2021

NOT A PRO OR A CON - Club Lounge - I’m not sure how to rate this…it was okay.

08/25/2021

The prices in the conveniences tire are astronomical for example $6 plus tax for a packet of crisps / chips .

09/22/2021

Property was very large and clean, I felt very special to stay there.

09/20/2021

Every employee I encountered truly made me feel welcome and were very friendly.

09/18/2021

This was a beautiful property in a location convenient to popular attractions that worked hard to ensure guests felt safe from coronavirus exposure.

08/27/2021

I was in town 6 days for a conference and I felt the hotel did a great job with signage promoting about social distancing and SUGGESTING face coverings.

08/17/2021

The Hotel felt clean, the parking felt safe, and the customer service was exceptional.

09/28/2021

Great place when in for a convention and then stay for some much needed vacation afterwards.

09/26/2021

Stayed at this hotel for a business convention.

09/16/2021

As someone that has attended many large conferences and conventions I have seen the good, the bad and the ugly when it comes to facilities.

09/07/2021

Can't wait for next year's convention!

08/21/2021

This is a large convention hotel that is very busy,

09/22/2021

I really appreciated the tv in the bathroom and the motion sensing night lights under furniture, very fancy.

08/21/2021

Everything looked clean and well taken care of.My bathroom had a TV behind the mirror.

08/11/2021

Room was obviously sanitized, My room had a TV in the bathroom mirror which seemed excessive

08/08/2021

Loved the super huge tub and tv in the mirror.

07/25/2021

The bathroom mirror have tv!

09/20/2021

Extra charge for the gel for doing manicure, didn’t tell us ahead of time which is not good.

09/20/2021

When ask about a refund for the difference I was told that I need to contact AMEX TRAVEL.

08/31/2021

Only issue was that the parking garage exit was unattended all weekend allowing people to come and go without paying yet we were charged because we were staying in the hotel.

08/20/2021

Parking is expensive, $100 for a 2 night stay as they charge for the day of checkout.

08/17/2021

It was the only part of the hotel that lived up to its billing,

09/18/2021

A few small hiccups: I wish someone had given me an orientation on resort fee and what was included.

09/07/2021

Very crowed main pool, second pool had no shade and exorbitant prices on everything in addition to the resort fees and various taxes.

08/31/2021

I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

Did not like self parking fee and location as we had to walk with bags to main building.

08/30/2021

One thing if you plan to eat & drink at the hotel make sure to have plenty of money to spend, I feel that was overpriced even for the area!

09/29/2021

I love the 24/7 market, super convenient for business travelers who work odd hours.

09/25/2021

The Bartenders at the bar were fantastic as were the people behind the counter at the "Market" restaurant and the Italian Restaurant (I can't remember the name.

09/20/2021

They manage to maintain a quality product whilst navigating the requirements of health and safety in the post covid 19 market.

09/19/2021

There’s a market where you can get a snack at 1:00am if you’re jet lagged.

09/14/2021

They have market that works 24/7 which is really great.

09/20/2021

From the first encounter with a valet parking attendant to a later encounter with Said, a room service attendant, in the elevator.

09/08/2021

You are probably better off going with self parking instead of valet parking.

09/04/2021

I didn’t like the distance to walking to the parking garage and the only casual restaurant was closed.

08/31/2021

I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

Did not like self parking fee and location as we had to walk with bags to main building.

09/18/2021

This was a beautiful property in a location convenient to popular attractions that worked hard to ensure guests felt safe from coronavirus exposure.

08/21/2021

I phoned guest services, and Anthony told me he could relocate my to another room.

08/21/2021

While some guests opted to not wear masks, the staff did and offered masks to anyone who needed one( we wore ours!).

08/13/2021

I thought the employees actually cared about me as their guest,

08/03/2021

A comfortable, clean and well appointed guest room and lounge areas.

09/06/2021

So many friendly and helpful people work here and I look forward to returning.

08/25/2021

The atmosphere and staff are extremely nice and friendly.

08/24/2021

Very clean and staff were friendly, helpful.

08/03/2021

Bar staff very friendly, drinks are good and food AMAZING!

04/09/2021

Front Desk staff was friendly and doing their best to help.

08/24/2021

We had to call back, this time they just delivered 2 sheets.

08/16/2021

I tried to call the front desk to ask for help.

08/02/2021

I had to go because my Uber was there, so I just told them call me.

05/09/2021

We waited in that lobby for 30 minutes or more while he talked on the phone and to this man who wasn’t trying to check in or have any issues with his room.

04/30/2021

He was talking loudly on the phone saying how sick he was.

09/30/2021

we pick this place everytime love the balconys and the view of icon park and universal.

09/17/2021

We spent two weeks there in a suite, with wonderful experience - Nice location at Universal blvd, with walking distance to I-drive,- Close to restaurants, shops, stores etc.

04/07/2021

We had a nice view from the 12th floor of the Universal fireworks at night and the room was quiet and away from most families with smaller children.

01/19/2021

Short drive or long walk to I-Drive attractions, lots of restaurants, Universal, Sea World, and Fun Spot.

11/27/2020

The proximity to Universal is almost walking distance it’s so close and not a bad drive to Disney either since I-4 is ridiculously close as well.

04/30/2021

but we were celebrating our daughters' birthdays and our first trip to Florida and wanted good customer care and a hotel that made us feel welcome.

02/18/2021

Beautiful place and the room made me and my husband feel at home, customer service was awesome and the breakfast bar was good as well.

01/23/2021

N/A

01/03/2021

I stayed at The Point for my birthday, it was clean and nice feel like home, i wish we had stayed longer.

12/15/2020

Last minute overnight stay, front desk Ms. Carmen was very helpful and welcoming to accomodate me, the security as well was very helpful due to parking availability and made me feel safe.

02/02/2020

Shuttle bus to the theme parks was included, and there are restaurants and grocery stores nearby.

12/20/2019

I came down for a few days to visit the theme parks and book a short stay here.

12/17/2019

It was very quiet and convenient to all the theme parks.

12/14/2019

But poolside rooms have a great view of nightly theme park fireworks, so if you're a fan of that, consider a poolside room.

12/13/2019

though it was a lovely hotel and is perfect if you are visiting the theme parks.

05/24/2021

Even with just 2 guest you need more than 2 towels--people do bathe you know so thanks to The Point Hotel & Suites for being right on point with everything!!

04/30/2021

I requested a linen pick-up and new sheets via their guest app.

04/07/2021

The pool was warm (heated) and plenty of chairs for guests.

01/06/2021

One of the guests was smoking weed around the other guests by the pool.

01/01/2021

but guest service came right away to fix it.

08/02/2021

They were upset over some of the charges on their account.

06/27/2021

Furthermore, the room cards would deactivate constantly.

05/09/2021

Not knowing the bank was going to do this the card was declined at the front desk.

01/06/2021

Soo many issues with the $15 food credits that needed to be added.

03/15/2020

They charge a extra fee per day of like $15 with taxes and upfront they take a $250 deposit.

06/23/2021

Valet/bell service seemed a little short staffed as we had to wait awhile when we arrived to get help with our car and luggage.

05/05/2021

Waiting 30 minutes outside for the valet to get our car was cap on a disappointing visit.

03/29/2021

If you eat plantbased and have an electric car this is not the hotel for you.

12/29/2020

Called on three separate occasions to get my car pulled up to the valet, didn’t happen.

12/10/2019

Then, I had a pair of extremely expensive (several hundred dollar) sunglasses stolen out of our car by the valet.

09/08/2021

I also want to shout out to Mellissa at the front desk who I observed handling a difficult/demanding guest like a pro and I complimented her on it after I witnessed how well she handled it.

08/29/2021

The property is gorgeous and well maintained - we felt very comfortable with the hotel's COVID protocols and they did a great job managing guests' expectations around facemasks and distancing.

08/12/2021

From Fasil and Ernie attending our car and luggage, to Sam at the restaurant, we felt very appreciated as guests.

07/31/2021

We watched day after day as they cleaned up all the mess from the rain storms and never complained, never let any of the guests see anything

07/29/2021

It has recently undergone a complete and total refresh, with all common areas and guest rooms being re-done -- and that refresh is absolutely beautiful!

09/08/2021

Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

07/31/2021

Barry and the golf staff always went above and beyond.

07/22/2021

Various activities on site: bikes, canoes, game room, tennis, golf, etc.

04/11/2021

Check-in was seamless, our room had a nice view of the pool and golf course, and we found it comfortable.

03/31/2021

Loved the golf course, first drop coffee shop and the signature gift shop.

08/26/2021

Back in the renovated club lounge.

07/04/2021

We LOVED this hotel and Trish in the Club Lounge treated us like Royalty.

03/28/2021

One of the highlights is getting to dine at the club lounge, where the food has always been plentiful, varied and first rate.

03/20/2021

The food in the club lounge is exceptional.

12/28/2020

We have always stayed on the Club Floor with access to the Club Lounge.

06/23/2021

Plan on spending nearly $100 daily just for the extra fees for valet parking and resort fee which are also taxed.

05/05/2021

Waiting 30 minutes outside for the valet to get our car was cap on a disappointing visit.

04/11/2021

We did a package that included breakfast, valet parking and a small daily credit.

03/30/2021

Additional $90 @ day for mandatory valet parking (that was sometimes too slow) and resort fee (which offers very little with lots of limitations).

03/16/2021

though at 8Pm it took a few moments for valet to greet us (42$ Valet is a bit exaggerated).

09/26/2021

This people really make you feel at home.

09/25/2021

I felt absolutely spoiled and appreciated and am gleaming with a full belly of goodness and happiness from this wonderful customer service.

09/08/2021

What a JOY after Covid and limited travel to feel so special and cared for.

09/05/2021

We were first greeted at the lobby with refreshments and charming personalities, which immediately made us feel welcome.

08/29/2021

The property is gorgeous and well maintained - we felt very comfortable with the hotel's COVID protocols and they did a great job managing guests' expectations around facemasks and distancing.

09/08/2021

Golf was awesome Monday for my husband and the spa with Catherine my massage therapist was perfect!

08/29/2021

We visited the spa while there and it was bliss!

08/28/2021

We loved the spa, hanging by the pool, and Knife & Spoon.

08/14/2021

We also visited the spa and had facial/massage services which were top notch.

08/03/2021

I had a massage at the spa with Rick and it was far and away the best massage I have ever had.

08/15/2021

Great place to stay with your family within minutes to every theme park.

06/29/2021

Close to theme parks is a perk.

04/19/2021

The location was perfect, close to everything from the theme parks, sea world, the outlets and dining.

04/18/2021

It was super close to restaurants, shopping and all the theme parks.

04/08/2021

The location is amazing it’s super easy to to get to every theme park in the area.

08/21/2021

Right down the street from both sea world and Disney.

07/22/2021

Tuscany is located close to Disney, Seaworld and Universal and next to the large outlet mall.

07/19/2021

I rather stay at the Hilton Grand Vacation at Seaworld.

06/17/2021

My family and I stayed here for it trip to Universal and Sea World.

06/07/2021

The location is amazing too as there is a grocery and liquor store across the street, an outlet mall literally across the parking lot, plenty of restaurants right there and close to Disney Springs, Disney, Sea World and Universal.

09/07/2021

Only complaint was the $25 a day resort fee for nothing that was wanted or necessary, for instance phone access, wifi (which is typically included), one dvd a day rental from their machine, 2 daily waters or coffee.

08/29/2021

On our second day the ceiling had a major leak, it took over 25 minutes for us to contact someone bc no answers the front desk phone initially.

08/14/2021

Constant early morning phone calls to try and force to attend briefings, NO MEANS NO !

07/11/2021

PS-Also expect teenagers to ring your doorbell at midnight here.

06/13/2021

Noisy radio chatter among staff early mornings, unsolicited calls to sign up for a 90-minute presentation, limited housekeeping service (once during 7 day stay), Snack bar in small pool area never opened during our 7 day stay.

08/03/2021

Great staff service everyone was great and made us feel very welcome.

07/22/2021

Property is well kept and the 1 bedroom was spacious and bright, kitchen setup was functionally easy to cook breakfast and the sleeper couch had a thick full size mattress that was comfortable that you didn’t feel the bars under the mattress.

07/11/2021

When reading my review, I feel some may feel empathy towards Hilton as most travel businesses suffered during COVID19,

07/05/2021

I felt like I paid $500 a night for this place it was truly the best place we have ever stayed!

07/05/2021

I was blown away at our suite we felt at home with our appliances we can cook and do laundry on demand.

09/19/2021

You can walk to the outlets and about 15 minute drive to Disney or Universal.

09/09/2021

And the outlet stores were literally next door, walking distance.

09/06/2021

There is a Publix, Starbucks, dining options across the street, and two secure gates provide guests passage to the neighboring outlet mall.

09/03/2021

The premium outlet mall is adjacent to the property, literally walking distance.

09/02/2021

Another perk is having access to the Orlando premium outlets ( I love to shop) The accommodations are beautiful.

09/06/2021

There is a Publix, Starbucks, dining options across the street, and two secure gates provide guests passage to the neighboring outlet mall.

05/20/2021

He made me appreciate being an owner and a guest!

05/20/2021

The entire resort is absolutely amazing with excellent guest service, especially Amnon at the front desk!!

04/30/2021

.large enough to accommodate all of the guests.

04/25/2021

Guest services, maintenance staff, cleanliness great!

09/21/2021

but it would probably be noisy there also.

08/14/2021

Constant early morning phone calls to try and force to attend briefings, NO MEANS NO !

07/21/2021

King size bed just a Hard for us,, Sorry we missed the helicopter ride.

06/13/2021

Noisy radio chatter among staff early mornings, unsolicited calls to sign up for a 90-minute presentation, limited housekeeping service (once during 7 day stay), Snack bar in small pool area never opened during our 7 day stay.

05/30/2021

Even with 2 doors closed between us and the washer, we could barely hear the TV!

06/17/2021

but the walk was only 5 minutes and it was right by the first bus stop in the resort.

05/06/2021

The staff is so friendly, the little store to shop in has the perfect amount of stuff, and the bus stops were always empty.

04/02/2021

The bus stop shelters have ice machines---very handy.

03/19/2021

The staff members were friendly and efficient, and one of the bus stops was right outside our building, so trips to and from the Disney parks were a breeze.

02/20/2021

Our 1 Bedroom Villa was HUGE, almost 1000 sq feet, and in the perfect location close to the Bus Stop, Main facility, Pool, and Guest Services.

06/27/2021

Also, we were second floor and the building didn’t have an elevator.

05/31/2021

No elevators.

02/11/2021

There is no elevator.

02/06/2021

If you don’t like walking be carful when you ck in because there are 3 floors on most units and there are only 3 or 4 buildings that have elevators.

01/24/2021

Lack of elevators wasn’t a huge deal

08/12/2021

Parks close at 9 during weekdays, and the only store and restaurant on premise close early with no time for returning guests to get food or necessities.

05/31/2021

Recommend car over busses if staying as owner guest or RCI exchange.

04/02/2021

By then I hope we will be back to normal, and the Disney Springs boats will be running, William will be back with his “History of Conch Flats” tour, and we can see the smiles on the faces of the contented guests of OKW.

03/04/2021

The rooms were clean and the staff dedicated to ensuring all guest a safe and happy vacation!

02/20/2021

All staff at Olivia's, Olivia's To Go, the Gift Shop, Bell Service, Guest Service, and just everywhere else were just WONDERFUL!

07/20/2021

We are vacation club members and stayed in a studio room.

06/12/2021

but in general, I prefer the Epcot hotel area with the ability to walk to Epcot and Disney Studios.

04/08/2021

The Deluxe Studios are very large.

04/02/2021

For this, my sixth stay at OKW, I was in a Deluxe Studio, room 2320.

01/17/2021

I love having a washer and dryer (in all rooms except the studios) - We almost always have one afternoon/evening that we stay in - it's perfect for doing a quick load of laundry or just for drying our suits!

04/20/2021

Some Things were down due to restrictions, Such as the boats to Disney springs, but they tried there best to make things easy and comfortable.

04/08/2021

The boat service to Disney Springs and the Bus Transportation System have been affected by the virus so having a car is a blessing.

04/02/2021

It also has a lovely boat ride to Disney Springs, which has been shut down during our epidemic.

12/09/2020

There are two restaurants, a bar, a community hall, the dock for the relaxing boats to Disney Springs, and the main pool and water slide.

09/19/2020

They also provide boat access to Disney springs

08/12/2021

Park closing at 9 and store closing at 10 (locked doors promptly at 10!!?? Come on!!)

07/20/2021

So, when i was on my balcony I could see into the room next door.

12/29/2020

I only saw one in door restaurant, Olivia which need reservations.

12/26/2020

Also, the blinds did not (by design) fully cover the glass in the doors going to the side porch such that someone standing outside could easily see you lying in the bed even with the blinds fully deployed.

10/24/2020

At one point, my MagicBand did not open my studio door,

06/17/2021

They had a different allergy menu to what you got inside the restaurant, which was frustrating. They did a wonderful job inside the restaurant though, and we felt the meals were very safe for the kiddo.)

05/31/2021

Beautifully manicured, island feel on golf course.

03/04/2021

We felt safe as soon as we boarded the magical express.

02/16/2021

We felt valued safe and special all while being in the happiest place on earth.

02/06/2021

Large enough to walk around and feel safe.