Search Result for “Helpful and friendly“ in Orlando

09/20/2021

It was great being able to travel back and forth from Universal and City Walk via the boat transfer.

09/20/2021

When you take the shuttle, you have to go through the main City Walk security, which is similar to the airport with regards to crowds and how stressful it is.

09/07/2021

The water taxi was super convenient to transport back and forth to City Walk and Universal.

08/13/2021

The hotel is in a prime location very close proximity to the parks and city walk.

08/08/2021

Convenient quick water taxi ride to Universal theme parks including City Walk.

09/30/2021

Further, when making the booking, there's NO warning of that absurd fee for receiving an envelop.

09/23/2021

We are paying to stay there so why do we have to pay to park there?

09/18/2021

Overall the experience has left a bad taste in my mouth about the property and I know there is better hotels for a similar price with quality customer service throughout their ENTIRE management staff.

09/17/2021

We are at the restaurant the food was just OK and a little over priced.

09/09/2021

It’s over price the cleaning staff doesn’t clean the room the right way I had to call 3 times and go to the front desk and they still didn’t get the job done!

09/29/2021

The room was clean and the staff was very friendly and accommodating!

09/25/2021

The staff are remarkable and so friendly.

09/23/2021

Everyone is so cordial, especially at Strongwater Tavern!

09/22/2021

Staff is incredibly friendly and knowledgeable.

09/20/2021

The hotel was beautiful and the staff was excellent!

09/28/2021

Great room , amazing customer service, great food, water taxi awesome, overall a stay couldn’t be any better .

09/27/2021

So close to parks, just a water taxi ride away.

09/26/2021

Convenience of the water taxi is superb, and overall atmosphere well exceeds expectations.

09/25/2021

The water taxi inside the parks.

09/20/2021

We took the water taxi most of the time,

09/29/2021

The room was clean and the staff was very friendly and accommodating!

09/25/2021

The staff are remarkable and so friendly.

09/22/2021

Staff is incredibly friendly and knowledgeable.

09/20/2021

Everyone was extremely friendly at the hotel the entire weekend.

09/20/2021

The resort as a whole we found really great with friendly, helpful staff, great food (pizza at the pool restaurant is really good!!

09/06/2021

People are there to get you bags( walk in the door to your left bell service is ready ) They said people were rude.

08/06/2021

Sliding Barn door to bathroom in room.

08/02/2021

the restaurants both on site and in parks are VERY expensive, so we ended up Door Dashing in most out meals to save money.

07/29/2021

The bathroom had a barn door which we found a bit clunky and cumbersome.

07/17/2021

Our sons at 5:15 (next door was not cleaned) basically, the attitude is take it or leave it.

09/20/2021

It was great being able to travel back and forth from Universal and City Walk via the boat transfer.

09/20/2021

Sapphire Falls has their own metal detector and bag scanner on the dock, and it is such a relaxing experience getting to and from the parks by boat!!

09/05/2021

Jumped on the boat and right there at the entrance to the parks.

09/05/2021

The best thing about this hotel is that it was easily accessible via an on-location boat to Universal Studios.

08/19/2021

This was an amazing resort, the staff the rooms, the food, the pool, The CityWalk, the boat ride, the restaurants… I could go on and on

09/28/2021

but were woken up early a few times with the cleaning people yelling up and down the halls to each other.. At one point they knocked on our door and then immediately came in the room before I could even stand up.

09/23/2021

The cleaning could be 100% better.

09/18/2021

However, housekeeping left opened shower gel and shampoo from former guests in the shower, there was no light housekeeping as promised by the front desk, and there were honey ants each morning at the bathroom sink.

09/13/2021

The rooms are not cleaned well.

09/11/2021

Our room was not cleaned properly either.

09/27/2021

Proximity and benefits for Universal Parks were great!

09/23/2021

Undoubtably our favorite option when attending Universal.

09/23/2021

we have been coming to Universal since 2002.

09/20/2021

We've been staying onsite at the different universal hotels for the last 6 years and 2021 was our first time at the Royal Pacific Resort.

09/19/2021

We can't wait for our next trip to Universal as well as our next stay with Loews!

09/27/2021

I would eat at city walk over the resort any day.

09/23/2021

but the bus is convenient or it’s about a 10 minute walk to City Walk.

09/21/2021

The hotel was very clean and we loved how close it was to the parks and city walk.

09/18/2021

The perks alone at this hotel (unlimited fast pass at Universal and Islands, early park admission, dedicated park entrances for hotel guests, plus boat rides to City Walk) made it worth it to star here.

09/12/2021

You go thru screening to get into City Walk before getting on the boat or at the end of the walking path near Margaritaville.

09/27/2021

Rooms at the Royal Pacific were comfortable and clean, helpful and friendly staff, we enjoyed the pool 3 nights out of our 5 night stay, water taxi was a great and efficient way to get to the theme parks (Studios and Islands).

09/26/2021

Extremely friendly staff, helpful and always available to assist.

09/24/2021

He was polite, friendly and efficient.

09/23/2021

responsive and friendly.

09/22/2021

The hotel was very clean, staff was friendly and tentative, masks are “recommended” in which much of the staff were masked.

09/27/2021

Rooms at the Royal Pacific were comfortable and clean, helpful and friendly staff, we enjoyed the pool 3 nights out of our 5 night stay, water taxi was a great and efficient way to get to the theme parks (Studios and Islands).

09/26/2021

You can either walk or take the water taxi which the kids absolutely loved.

09/26/2021

The water taxi was a huge convenience,

09/23/2021

Water taxi is cool, access to Parks is good too.

09/22/2021

I loved having the taxi boat option

09/29/2021

That she was given the power by the team to only offer a small rate reduction for an absolutely horrible RESORT stay.

09/23/2021

Drinks by the pool are expensive %18 mandatory tip, and very weak, my wife doesn't drink alcohol very often and she didn't get a buzz after drinking a couple of mixed drinks.

09/20/2021

The game room was open (have to pay for tokens to play though).

09/19/2021

In saying that, For the price, the food should’ve been better.

09/18/2021

We paid for a Club Level room.

09/29/2021

Andrea on texts was quick and responsive.

09/27/2021

Rooms at the Royal Pacific were comfortable and clean, helpful and friendly staff, we enjoyed the pool 3 nights out of our 5 night stay, water taxi was a great and efficient way to get to the theme parks (Studios and Islands).

09/27/2021

The hotel is very nice and staff was very knowledgeable and courteous.

09/26/2021

Extremely friendly staff, helpful and always available to assist.

09/26/2021

We enjoyed the pool and the staff were nice and helpful, when needed.

10/01/2021

Our first trip since covid and we are rewarding our kids with a trip to Disney!

09/30/2021

The rooms are very spacious and very clean.my kids are so excited to be here for the first time.thanks again jaime

09/30/2021

When he found out I had 6 kids by myself for the weekend he upgraded me to a 3 bedroom at no charge.

09/29/2021

Those girls are the BEST!

09/29/2021

N/A

10/01/2021

I asked if they could honor the current rate with breakfast for the family and they could not.

09/29/2021

Heads up the arcade is super expensive, that would be our only complaint.

09/25/2021

Crazy high parking fees

09/20/2021

Food at the hotel is a little pricey

09/18/2021

but I can see alot of people upset with the rooms being subpar for the price.

09/30/2021

She was very polite, able to multi task while being the only person at the bar.

09/30/2021

Jaime at front desk was awesome and very polite and professional.i would definitely come back here again.

09/30/2021

Jaime at the front desk was awesome!

09/30/2021

We will definitely return again we will be sure Jaime will be in the front desk giving is a great EXCELLENT SERVICE!

09/30/2021

Beautiful rooms, great staff.

09/19/2021

One woman was complaining that her room was filthy.

09/12/2021

but that was pretty disgusting.

09/12/2021

First off this room was very disgusting never was cleaned!

09/08/2021

N/A

09/07/2021

The only bad thing that I can say was the sink did smell like poop on our first day

09/19/2021

but no one picked up the phone.

09/12/2021

Its sad especially when a hotel advertises covid 19 proto call.

09/07/2021

My brother had forgotten his mobile in the room and didn’t notice until few hours later.

08/26/2021

If I didn’t think to buy detergent at Publix, we would have been calling every night for towels.

08/18/2021

We couldn’t even get anyone to answer a phone call the entire time we were there.

10/01/2021

Our first trip since covid and we are rewarding our kids with a trip to Disney!

09/29/2021

N/A

09/28/2021

We had a great time just relaxing after our Disney experience here.

09/27/2021

but if you'd like to go around town, the resort is located close to Disney Parks and shopping.

09/24/2021

Not far to Disney Springs.

09/28/2021

The staff was friendly.

09/25/2021

Jaime and Angie at the Front Desk were incredibly friendly and helpful.

09/20/2021

The staff was very friendly and attentive, and the other guests were friendly and seemed to be enjoying themselves.

09/20/2021

The staff are very friendly.

09/18/2021

Very friendly and .

09/29/2021

We celebrated our son's 6th Birthday here for the weekend and had so much fun!

09/27/2021

Jamie was able to get us everything we needed and had us right on our way to enjoy the fun.

09/24/2021

Relaxing, fun, no hassles vacation!! !

09/20/2021

I love that the waterslides are big enough for adults soooo much fun can’t wait for another trip…

09/18/2021

We are looking forward to have so much fun at this awesome resort and will recommend it to the rest of family and friends. .

09/27/2021

They even have rock climbing, golf, lots of walking trails, and an amazing pool with caves.

09/17/2021

If you do not have a car they will drive you via golf cart to the entrance of the property.

09/03/2021

Such a great time with the bikes, mini golf.

09/03/2021

There is a lot of activity you can do on the resort, biking, canoeing, jogging trails, tennis and some golf.

09/02/2021

The hotel is still beautiful with plush greeneries and botanical flowers, and pools, lake activities, golf, tennis and jogging trails.

09/21/2021

They mistook my cards not enabling parking to them so I got stuck out of the parking lot for one day.

09/16/2021

though valet will not park your car if you are handicap, an issue that needs fixed.

09/13/2021

1. wasn't told about 25 dollar a day parking. 2.

08/30/2021

Only issue I experienced was that general parking is kinda far from the check-in and room floors.

08/14/2021

but no shuttles are available for the Disney parks (the shuttle only runs on the weekend for Disney springs and times are pretty restrictive), but we drove to Epcot and parked without issue.

09/28/2021

The front desk did an amazing job to make everything special.

09/28/2021

The Hyatt Regency Grand Cypress is always well maintained with very friendly staff.

09/26/2021

The beat part was the staff.

09/23/2021

Staff was super friendly and welcoming

09/21/2021

The staff were amazing and super friendly willing to go above and beyond to answer any questions I had.

09/27/2021

This is one of the few places you have lots you can do that is included in your service charge.

09/24/2021

I'm not sure why I had to pay a resort fee.

09/21/2021

The hotel is a little overpriced, not presenting clearly at the check in the separation of resort fees and parking fees.

09/13/2021

Nothing premium here folks.

09/06/2021

A bit pricey

09/14/2021

Bicycle boats are not kept up and maintained nicely and our swim vests stunk horribly.

09/13/2021

Filthy, and run down best describes the cabanas.

09/13/2021

but they left the mold in the bathroom.

07/27/2021

Never received a call about the room and was never compensated for the disgusting room.

07/27/2021

The only problem was our mattress pad was not changed prior to our arrival and it had a horrible urine smell.

09/10/2021

This place is beautiful and close to Disney Springs.

09/06/2021

Around the corner from downtown Disney and close to parks.

08/12/2021

Good location near Disney.

08/11/2021

This property is well maintained with exceptionally great land scaping with close proximity to Disney and other venues.

08/08/2021

Very close to Disney World and Disney Springs if you want to there.

08/30/2021

The grounds are gorgeous, and the staff was generally very helpful.

08/28/2021

The grounds are beautiful and has many amenities.

08/27/2021

There were plenty of food options on resort grounds though.

08/24/2021

The grounds are beautiful and very well kept.

08/18/2021

Beautiful grounds: patios and courtyards, walking and running trails, lake, interconnected swimming pool; many indoor seating options made it easy to find places to both sit down for a meal and find quiet spaces for reading.

09/28/2021

The Hyatt Regency Grand Cypress is always well maintained with very friendly staff.

09/26/2021

Every person we encountered was friendly and helpful.

09/23/2021

Staff was super friendly and welcoming

09/21/2021

The staff were amazing and super friendly willing to go above and beyond to answer any questions I had.

09/13/2021

The staff was very friendly and accommodating.

09/30/2021

The only perk is the proximity to the park and the friendliness of the staff

09/30/2021

We were greeted and taken care of by Nan while we were up there.

09/26/2021

The staff was professional

09/25/2021

And the Velvet session staff were outstanding thank you Molly nice to meet you.

09/25/2021

The employees were all amazing.

09/30/2021

but again, a bit pricey.

09/07/2021

I was worried it would be overpriced for what I got

08/31/2021

The food was pricey,

08/29/2021

NOT A PRO OR A CON - Club Lounge - I’m not sure how to rate this…it was okay.

08/25/2021

The prices in the conveniences tire are astronomical for example $6 plus tax for a packet of crisps / chips .

09/30/2021

We booked a club level room on their Rock Royalty floor.

09/26/2021

To be fair, the lobby is beautiful and the constant rock and roll playing on large screens in the lobby is fun.

09/07/2021

Like any Hard Rock, it had the rock and roll theme that I couldn't get enough of.

08/29/2021

It had a rock star decor.

08/28/2021

You definitely put the “Rock” in the Hard Rock Hotel !! !

08/25/2021

If you are visiting Universal studios it is a short 5 minute walk to City Walk and you get automatic express passes .

08/23/2021

It’s a close walk to city walk.

08/02/2021

We were really greatful for the short walk right to universal studios and City Walk.

06/04/2021

The proximity is ideal for visiting Universal and the City Walk.

04/19/2021

We were in walking distance to City Walk and all parks.

08/29/2021

It’s a 5 minute walk to Universal and a 15 minute walk to Islands or you can take a water taxi.

08/05/2021

There is a water taxi that also takes you to city center,

07/20/2021

You can take an 8 minute walk or just take the water taxi, which is right outside of the door.

06/04/2021

The water taxi is a fun way to get from the hotel to Universal,

03/28/2021

You could also take a water taxi right to the entrance of the City Walk.

09/25/2021

Charlotte was an absolute delight very friendly had us laughing.

09/01/2021

Staff is friendly.

08/25/2021

The customer service agent called Paulette was very friendly and helpful .

08/24/2021

I couldn’t have asked for better service from Paulette, who was friendly and helpful.

08/17/2021

Great service and friendly staff!

09/09/2021

The smell of marijuana is everywhere.

09/06/2021

Upon waking the next morning we recognize there is visible mold on all of the cabinets, light fixtures, walls, etc….

08/24/2021

Numerous patches of mold (not mildew) in the bathroom.

08/09/2021

On the last morning, we noticed the smoke alarm was missing from the master bedroom and we notified the front desk as we checked out. 7.

07/23/2021

It's DISGUSTING to look at the sheets on your bed and see yellow stains!

10/01/2021

I was online for three hours before I chose this hotel, I give it 5 stars.. Gardenia at the front desk was Awesome..She was very nice and had that friendly voice, knowledgeable, and made sure our stay was great.

09/28/2021

Apart from the obvious benefits of close to theme parks & shopping, the absolute best part of Floridays is the staff like Brittany Teller Grof 😍🥰 We've always been treated as family rather than guests ( especially brilliant when you have 2 children !)

09/23/2021

david smith was not only friendly he made it feel like i was welcome as a guest and that if i needed anything to call the desk!

09/21/2021

And I have to say here that ALL the staff were wonderful.

09/20/2021

N/A

02/01/2021

This resort is great location to SeaWorld, Benihana Disney Springs and much more!!

04/20/2020

Full kitchen, nice sized room, perfect location close to Seaworld.

02/17/2020

I recommend it 100000x especially to anyone visiting with children as the pool had an awesome water play area and the hotel is in excellent proximity to Seaworld, all of the Walt Disney World theme parks and Universal!

12/21/2019

He even answered our questions about SeaWorld.

11/11/2019

Location wise was pretty good if you have a car, and there is a courtesy shuttle bus to Disney, SeaWorld and Universal.

08/09/2021

Stocking of plates and utensils was not even up to 1/2 the quantity indicated on the inventory list on the cabinet door.

07/23/2021

My master room electric did not work for a few days the bathroom door was jammed and you would get locked in.

05/11/2021

None of the doors in the room latched, save for the main door to the outside; even if the thumb locks were engaged, you could not get a single door to close completely.

04/14/2021

The refrigerator door was all banged in, holes in walls and kitchen island, tears in curtains.

04/04/2021

but the negatives out weigh the benefits (leaky dishwasher, sliding patio door is jammed, $40 charge for daily room cleaning services, uncomfortable beds/pillows, and outdated furniture).

02/17/2021

The price was great for a 3 bedroom condo. 2.

07/15/2020

Booked the 2 bedroom condo at Floridays Resort.

12/27/2019

This resort has 2 & 3 bedroom condo style apartments with a full kitchen.

12/22/2019

Great choice two bedroom condo located just minutes from the themed parks.

12/22/2019

We stayed in a two bedroom condo that had two full bathrooms, a fully stocked kitchen with a big island, and a large living area.

10/01/2021

I was online for three hours before I chose this hotel, I give it 5 stars.. Gardenia at the front desk was Awesome..She was very nice and had that friendly voice, knowledgeable, and made sure our stay was great.

09/23/2021

david smith was not only friendly he made it feel like i was welcome as a guest and that if i needed anything to call the desk!

09/15/2021

Fast check in, friendly staff and efficient, the location in and out always clean, atmosphere amazing and welcoming.

08/31/2021

Rooms are clean, staff is friendly and food is great!

08/05/2021

Everyone we spoke to was welcoming, helpful and friendly and David the VP of Guest Services and his team went above and beyond for our family of 6.

08/09/2021

but the entire unit did not appear to have been properly cleaned.

07/31/2021

This is a resort that does not have daily housekeeping or room service.

07/23/2021

Housekeeping and their engineers were never available and it really made our stay interesting

07/19/2021

but figured that it was from the cleaning crew that just left.

07/09/2021

When brought to the attention of guests services, we were told that they would use this as a training opportunity and how he has to pay $15/hr for housekeeping.

09/28/2021

Apart from the obvious benefits of close to theme parks & shopping, the absolute best part of Floridays is the staff like Brittany Teller Grof 😍🥰 We've always been treated as family rather than guests ( especially brilliant when you have 2 children !)

09/01/2021

The hotel is just about 15 minutes from theme parks which is a plus.

05/11/2021

It is still a good place to relax by the pool after a long day at the theme parks, provided, of course, you can find a spot with the number of people who are traveling these days.

10/07/2020

Every time I go to visit the Orlando theme parks, my family and I stay at this resort.

02/17/2020

I recommend it 100000x especially to anyone visiting with children as the pool had an awesome water play area and the hotel is in excellent proximity to Seaworld, all of the Walt Disney World theme parks and Universal!

08/24/2021

The first issue is the absolute horrible elevator planning.

08/16/2021

but that was the only time there was an issues with the elevators.

08/09/2021

N/A

08/03/2021

Sometimes there were up to 15 minute waits for the elevator.

07/26/2021

The only complaints we had were that the 5 elevators that were running were pretty crowded every time we tried to take them.

09/27/2021

Aventura is next to Volcano Bay and is an easy walk, an easier bus ride, or a lovely boat ride to Universal Studios, Islands of Adventure, and City Walk (which joins the two parks).

09/25/2021

Hubby and I came down to day drink at City Walk and do HHN.

09/18/2021

Close to all the parks including City Walk.

08/13/2021

Early park access at 8 and a shuttle runs about every 15-20 minutes to take you to and pick you up from city walk.

08/05/2021

Excellent experience and comfortable in the hotel, very close to the parks and city walk, food was really good and next time I want to expend more days at the hotel and parks I feel very secure at the universal hotel and parks.

09/27/2021

Housekeeping failed to clean our room on the day it was scheduled, despite me contacting the front desk at 10:00AM and specifically requesting service.

09/25/2021

Extremely friendly and helpful staff.

09/24/2021

Overall the feel is welcoming when you walk in, we enjoyed the pool (the lifeguards are a little unnecessary

09/24/2021

Staff and rooms were great.

09/22/2021

He was knowledgeable and just clearly loved his job.

09/25/2021

Rooftop bar was great.

09/17/2021

The roof top bar is an amazing experience.

08/28/2021

We missed the great Mgr Shaw this visit at the Rooftop Bar,

08/26/2021

The rooftop bar was amazing.

08/16/2021

There is a cool rooftop bar and a few places to eat in the lobby.

09/30/2021

Aventura is an amazing hotel in the perfect location to visit all 3 theme parks, Islands of Adventure, Universal Studios and Volcano Bay and also relax in.

09/21/2021

The theme parks are a walk or a quick ride away.

08/16/2021

The room was on the 11th floor and had a nice view of the theme park and Sapphire Falls.

07/26/2021

The room was excellent and had an amazing view of the theme parks.

07/17/2021

Combine all these features and easy access to Volcano Bay, City Walk and the Universal theme parks, we had a great trip.

09/25/2021

Extremely friendly and helpful staff.

09/20/2021

Friendly and knowledgeable workers Really close to volcano bay which was nice.

09/18/2021

Clean and the staff was super friendly and knowledgeable.

09/05/2021

Food was great and employees were friendly.

08/28/2021

Very friendly, kind, attentive, & was doing a great job preparing food while also helping assist a new employee on the register.

08/30/2021

My room was outdated and there was chips/chunks missing out of the shower walls and tub.

08/14/2021

Shower head looks like soap scum accumulated.

08/01/2021

The bathroom is so small with only a tub and a toilet.

07/31/2021

I when there on 07/31/2021 with the family and the first room they gave me smelled like mildew so we asked for another to have a bathroom was full of mildew so I ended up leaving their hotel due to horrible condition.

07/25/2021

When I opened the shower curtain there was a dirty washcloth left from the previous user.

08/20/2021

I love the rooms cleans and comfortable and the pool area is my favorite.

07/14/2021

N/A

07/07/2021

The pool area is the only thing positive I have to say about this place and is the only reason it's a two otherwise it would have been a one.

06/17/2021

Staff, lobby and pool area are fine.

05/30/2021

The rooms are clean and the pool area is fun.

09/25/2021

She was very kind and booked our stay while also accommodating our wishes!

09/11/2021

All the staff are so friendly and we love Jackie at the pool bar.

09/08/2021

Roan Taylor was such a helpful and polite person.

08/26/2021

She was accommodating, upbeat and energetic.

08/23/2021

On the 20th, I arrived at 11:11 and was greeted by Michka.

08/30/2021

I checked out promptly at 9 due to having to catch a plane at 11:10 in Orlando and yet this morning I had a late checkout charge on my credit card.

07/07/2021

Because housekeeping is only working on rooms when people check-out there is a constant stack of garbage outside the rooms, property garbage cans are overflowing at all times, dirty towels sitting outside the rooms, it's disgusting.

06/30/2021

Finally no good security guard Peter came walking around like “oh that’s you guys being all loud?” Like um yess our rooms are flooding and no one is answering at the front desk.

06/29/2021

My room faced the pool and there was a lot of noise at night.

06/25/2021

I expect to hear back from this general manager of this facility.

09/11/2021

All the staff are so friendly and we love Jackie at the pool bar.

08/19/2021

Michka was an excellent customer service representative, she help me sign into my Hotel and was very friendly and helpful.i would definitely go back and tell all of my friends this is a great hotel especially for the price.

08/15/2021

Bartender Kevin was amazing did an awesome job and was very friendly.

08/13/2021

Jojo and James were so friendly and the manager was great!!

08/11/2021

Mike was so friendly, answered all our questions, and accommodated every need.

07/29/2021

We have been going to Avanti for our Universal and Disney World stays for six years now and we were hesitant to come back due to Covid-19.

06/30/2021

*** below is the full story   We met this driver when other people who lived in this hotel called the front desk for a ride and asked us if we wanted to share the ride since we all went to the Universal.

10/29/2020

We will be making another trip in a few weeks to come back to stay for universal.

10/29/2020

We were able to get Starbucks in the cafe before heading to Universal and the barista did an awesome job on our coffees!

03/24/2020

They operate a free shuttle to Disney and Universal as well.

04/15/2021

Would HIGHLY recommend this stay for families especially those visiting the theme parks!

04/10/2021

It is a Universal studios partner and offers shuttles to and from the theme park

01/17/2021

The hotel even offers shuttle service to and from theme parks.

01/05/2021

Family friendly, and close to everything you could need (walking distance)..they had shuttles for the theme parks,

01/03/2021

Free and timely shuttle to theme parks.

08/14/2021

coffee stinks, the outlet in the bathroom is broken.

08/03/2021

Manager at the third shift on 07/29/2021-07/30/2021 was nasty.

07/31/2021

I when there on 07/31/2021 with the family and the first room they gave me smelled like mildew so we asked for another to have a bathroom was full of mildew so I ended up leaving their hotel due to horrible condition.

07/22/2021

rooms were not clean, microwave dirty, soiled sheets, pool no chlorine, jacuzzi had used condoms.

07/08/2021

but one that did not smell and appeared clean.

09/09/2021

Parking at Disney is $45 per day, we could have taken the shuttle here

07/08/2021

The 20 a night for parking wasn't unreasonable to ask for

05/18/2021

The parking gate system is a real pain and does nothing.

05/04/2021

PARKING: $12.00 per day parking fee only to have to park either in a wooded area or a mile from your room because people who are not actually guests at the hotel can use the parking for events.

04/13/2021

There is no visitor parking.

08/12/2021

The central pool area between the room towers is terrific: spacious, well-maintained, and has two refreshment areas immediately adjacent.

08/04/2021

The pool area was large and clean.

07/17/2021

Steve Brown (out around the pool area) was amazing & made us feel so welcomed.

05/23/2021

Pool area was okay,

04/16/2021

The surroundings are lovely, the pool area was great,

09/09/2021

Breakfast is available at the on-site restaurant Tropicale you do have to pay for it.

08/17/2021

The amount I paid for this hotel was NOT worth it.

08/04/2021

Its bad business to adjust a nightly rate with out disclosing it.

07/12/2021

If you try to leave early, they charge an additional $50 fee

07/08/2021

We paid for a handicapped accesible room and never recieved.

09/09/2021

Staff treat you like royalty also!

09/07/2021

housekeeping if you required so contact with staff was at a minimum).

09/05/2021

This place is very beautiful inside and the employees are kind.

08/12/2021

The service from all staff members was always excellent.

08/12/2021

Staff is helpful and friendly.

09/09/2021

(This hotel does charge a parking fee also.)

07/15/2021

Then on top of that said we were a no show and still charged me.

07/12/2021

If you try to leave early, they charge an additional $50 fee

07/08/2021

but they charged a 200 a day deposit.

06/16/2021

The response I got from the lady in charge was “hmmmm that looks like paint”.

09/07/2021

The staff members I encountered each day were very friendly and professional.

08/12/2021

Staff is helpful and friendly.

08/05/2021

We are always welcomed by friendly faces at the front desk and housekeeping is wonderful too.

08/04/2021

Most employees were super friendly.

07/17/2021

We decided to add on an extra night and the front desk was very helpful and friendly.

02/28/2021

Great location, really close to Disney Springs.

02/09/2021

Very nice hotel, comfortable and with excellent facilities, very close to the Disney parks, restaurants and shopping centers, 5 minutes from the Vineland Outlet.

01/06/2021

The hotel is in a great location And close to Disney.

12/31/2020

My girlfriend and family chose here because it was close to the Disney parks.

10/14/2020

Close to Disney, quick drive to Universal .

09/09/2021

Big hit with my kids!

08/05/2021

Our kids have grown up going there.

07/09/2021

From the superb service we received at checkin from Sophia, my 16 yr old daughter and I knew our stay would be special.

07/01/2021

Fabian was completely on top of EVERYTHING - assisting Kim and the other girls, bussing tables, taking orders, attending to guests.

06/28/2021

Even then I tried to make the best of this for my girls, after all it’s their vacation.

09/29/2021

I love the 24/7 market, super convenient for business travelers who work odd hours.

09/25/2021

The Bartenders at the bar were fantastic as were the people behind the counter at the "Market" restaurant and the Italian Restaurant (I can't remember the name.

09/20/2021

They manage to maintain a quality product whilst navigating the requirements of health and safety in the post covid 19 market.

09/19/2021

There’s a market where you can get a snack at 1:00am if you’re jet lagged.

09/14/2021

They have market that works 24/7 which is really great.

09/20/2021

From the first encounter with a valet parking attendant to a later encounter with Said, a room service attendant, in the elevator.

09/08/2021

You are probably better off going with self parking instead of valet parking.

09/04/2021

I didn’t like the distance to walking to the parking garage and the only casual restaurant was closed.

08/31/2021

I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

Did not like self parking fee and location as we had to walk with bags to main building.

09/29/2021

The staff are always friendly and the facilities are amazing.

09/28/2021

Terrific, well maintained property with very friendly staff.

09/28/2021

The beds were exceptionally comfortable!

09/26/2021

The staff in all areas are great, very clean, very beautiful, all needs are right there or near, it was a great stay.

09/25/2021

Very professional and amazingly clean hotel.

09/18/2021

A few small hiccups: I wish someone had given me an orientation on resort fee and what was included.

09/07/2021

Very crowed main pool, second pool had no shade and exorbitant prices on everything in addition to the resort fees and various taxes.

08/31/2021

I feel the hotel should have waived the parking fee due to this malfunction/error.

08/30/2021

Did not like self parking fee and location as we had to walk with bags to main building.

08/30/2021

One thing if you plan to eat & drink at the hotel make sure to have plenty of money to spend, I feel that was overpriced even for the area!

09/29/2021

The staff are always friendly and the facilities are amazing.

09/28/2021

Terrific, well maintained property with very friendly staff.

09/25/2021

Went to the Hyatt Regency for a Biohacking Conference and all the Hotel Staff were friendly, helpful, and courteous.

09/21/2021

Caring and friendly staff.

09/20/2021

Every employee I encountered truly made me feel welcome and were very friendly.

09/28/2021

Great place when in for a convention and then stay for some much needed vacation afterwards.

09/26/2021

Stayed at this hotel for a business convention.

09/16/2021

As someone that has attended many large conferences and conventions I have seen the good, the bad and the ugly when it comes to facilities.

09/07/2021

Can't wait for next year's convention!

08/21/2021

This is a large convention hotel that is very busy,

09/22/2021

I really appreciated the tv in the bathroom and the motion sensing night lights under furniture, very fancy.

08/21/2021

Everything looked clean and well taken care of.My bathroom had a TV behind the mirror.

08/11/2021

Room was obviously sanitized, My room had a TV in the bathroom mirror which seemed excessive

08/08/2021

Loved the super huge tub and tv in the mirror.

07/25/2021

The bathroom mirror have tv!

09/20/2021

Extra charge for the gel for doing manicure, didn’t tell us ahead of time which is not good.

09/20/2021

When ask about a refund for the difference I was told that I need to contact AMEX TRAVEL.

08/31/2021

Only issue was that the parking garage exit was unattended all weekend allowing people to come and go without paying yet we were charged because we were staying in the hotel.

08/20/2021

Parking is expensive, $100 for a 2 night stay as they charge for the day of checkout.

08/17/2021

It was the only part of the hotel that lived up to its billing,