The entire staff truly made our stay pleasant, from Vicky our breakfast host to the gal at the front desk (sorry I cant remember her name) to Michael the GM at check out on 11-16-2023 we will be back.

however didn’t get his name) room was clean, nicest breakfast area very large &no charge/parking is free/ located by everything u would need & a bar u get 3 free drinks

There’s an amazing free breakfast and I can’t say enough Miss Vicky who works the breakfast shift.

Breakfast and tea provided and really couldn’t complain also received 3 free drinks each per night which the hubby really appreciated.

The breakfast, free snacks, free cocktails & free kid friendly dinner are all great perks!

For a very reasonable price, our king room on the top floor was clean and comfortable, breakfast was included and also drinks and snacks in the afternoon.

We decided to try the Drury because of the reviews and the fact they included breakfast and the kickback in the evening.

The staff during breakfast was phenomenal.

Each evening, a buffet dinner was offered, and included salad, chili or soup, and a rotating menu of chicken, meatballs, pasta, and sliders; chips and nacho cheese/salsa, hotdogs, and vegetables were also offered.

The breakfast and the food and drinks at Kickback was great.

The included breakfast and dinner saved us so much time and money, and you even get 3 free alcoholic beverages with dinner!

They offer Breakfast and free food and drinks at night ,We are very pleased.

Breakfast was hot, clean and well organised.

Free breakfast, 3 free cocktails in the evening as well as a full meal ( not just snacks) the night we stayed they had grilled chicken strips, salad, potatoes, green beans, not sure if there were desserts,

Breakfast buffet is always refreshed and provides lots of hot options.

.breakfast was ok, nothing great; in fact we were there 4 times for breakfast (twice on weekend,  twice on weekdays) and it was the same thing every day.

Tasty breakfast and light dinner with drinks included each day.

Our room was spotless, and Christine our housekeeper made sure everything was right!

🥰 the rooms are clean in fact the entire hotel is spotless which is amazing.

The reservation was quick and easy to make, quick check-in without any problem, the hotel was clean, everything was perfect like that time when we stayed .

Clean, great food, all staff were happy and very helpful…GM was great.

Friendly staff, super clean, spacious and NICE indoor/outdoor pool area.

The rooms are always clean, the linen fresh, the bathrooms clean.

Super clean, an excellent value, and the staff was incredibly nice.

Very clean, Spacious rooms, nice pool/hottub area, Breakfast was good with plenty of options.

Great breakfast, evening snacks, cleanliness of guest room, and friendliness of staff!

Nice and clean and kids enjoyed the meals and hot tub.

Three free alcoholic drinks per person (21+) were offered each evening during dinner, as well.

they give out FREE food and drinks each day, the pool was nice and cool and hot tub was steaming hot.

We were surprised to learn about included evening meals and drinks; evening meals were better than expected in that they were labeled snack

Adults are given a free beverage card which allows you to have 3 alcoholic drinks PER NIGHT between 5:30 and 7.

The meals and drinks alone saved us easily $100 a day.

After an exhausting day in traffic we were under the impression that drinks and food( we thought appetizers) would be a wonderful way to relax before going out for dinner.

Can’t beat the free breakfast and the kickoff plus the free drinks and free alcoholic drinks!

but wow, the evening snacks/dinning is also free and comes with 3 free alcoholic drinks!!!!

The associate said that we had 30 minutes left for the free drinks and meal.

Free breakfast, snack (actually a dinner), alcoholic drinks.

The evening reception was very nice after a long drive the adults were able to get three alcohol drinks, wine, beer, margarita etc… the dinner was good with a wide variety such as hotdogs baked potatoes, salade etc… they had a popcorn machine for kids also.

We enjoyed warm greetings from staff, daily maid service (rare these days), prompt responses to our requests (like extra wash cloths and blanket), hot buffet style breakfast, and afternoon manager’s reception with various food and drinks.

Exceeded expectations, made us feel comfortable, very clean room and staff cleaning lobby all the time at breakfast and evening drinks and food.

Was more than impressed with the food and drink provided at the kick-back dinner and breakfast.

It’s plenty for a meal and they allow multiple alcoholic drinks per adult for free so that was amazing at this hotel price.

The free drinks and food are a great way to end your day, as is the pool and hot tub.

Complimentary breakfast, dinner and drinks (not a brown bag you pick up item).

Each adult guest was able to receive 3 alcoholic drinks of their choice and there was a hot meal served.

The evening food and drinks is a must ; safety procedures in place due to Covid 19 situation and we feel very safe ,  anytime in Orlando we will book again

They even asked if everything was good and if I needed anything else the food and the stuff during dinner were also good the adult alcohol was very poor quality bur 2 free tickets.

The evening happy hour offers food that is more like a meal in itself and free alcoholic beverages for adults for the happy hour.

They have a Free Shuttle to and from the park starting at 7:50 AM
3.

We picked this hotel because it was very close to universal studios and because it offered a free shuttle to the universal parks.

Universal Hotel so free Universal Transport.

We didn't use the free drink coupons or the evening food/popcorn because we weren't there during those times

The breakfast and evening food were both delicious and an added bonus.

I’ve never been to a hotel that has free happy hour dining except when we stayed in Italy!

Between 5:30PM and 7PM the hotel offers a free appetizer buffet and free soft drinks
One night there was Pasta Alfredo, sliced chicken breast, mixed salad, nachos & cheese and more.

Place looks new and comes with complimentary breakfast, dinner, and 3 alcoholic drinks daily!

Pros:
-biggest bang for your buck
- breakfast included hot and cold items, loved the hard boiled eggs, coffee and fruit
- Lucy was very helpful and always smiling
- three free glasses of wine, wow!

I knew from online reviews there is free breakfast 

After a good nights sleep, free breakfast.

The free buffet breakfast here sets you up for the day, it's great.

The cherry on the cake is the complimentary breakfast and evening ‘snacks’ which can save a packet.

They have a nice free breakfast buffet and an evening buffet for their guests.

Good breakfast and great  evening complimentary snacks/drinks 
5 minutes away from Universal.

Every morning there is a complimentary breakfast with choices like eggs, biscuits and gravy, waffles, and multiple choices of cereals.

They have free breakfast which is good and also a 5:30 meal which they have upgraded since the last time we were there.

The included breakfast was also generous and fresh.

They also have fresh popcorn and an open soda machine.

Staff is very pleasant, rooms/bathrooms are spacious and clean, public areas inviting, free hot breakfast, free hot dinner, free soda and coffee available pretty much all day, fresh popcorn every evening.

With breakfast, dinner, cocktails and popcorn, soda and coffee available at no additional cost the value is just fantastic.

Amazing hotel with breakfast and snacks, free sodas, popcorn and a lot more.

I love their free soda machine and their breakfast as well.

You can get free sodas all day and night if you want.

The 24/7 complementary sodas, water, coffee, and tea were the icing on the cake.

Soda, juice, and coffee are still available self serve as they have always been.

But, I am surprised how much I've enjoyed the soda fountain for Diet Coke and filtered water.

The blueberry muffins are delicious and the free popcorn and soda at night are both great perks.

A soda fountain was available to grab a refreshing beverage at any time.

..room is wonderful and clean, beds are comfy, outstanding breakfast and evening kick back nightly including 3 Happy Hour drinks, popcorn, coffee, tea and soda always available.

Free dinner including alcoholic beverages, free soda, coffee, tea, popcorn and breakfast.

Popcorn &  soda is available in the afternoon & into the evening in the lobby every day.

Breakfast and dinner included as well as adult drinks and soda and popcorn every night.

Free fountain soda and popcorn in the lobby

Free breakfast in the morning, free soda and popcorn from morning until 10 pm.

Complimentary evening drinks including soda and fresh popcorn.

It's nice to have access to a soda fountain  in the lobby during the day and free popcorn.

Lavonda greeted me friendly when I arrived (there was another friendly young man,

All the staff we spoke to were very courteous and happy to help .

but the staff handled it most efficiently.

The staff are actually what makes this hotel incredible besides the food.

The staff was extremely friendly and helpful!

All staff were excellent, and the hotel was very well kept and clean.

I loved this place everyone was professional and courteous.

The staff was very friendly and informative.

The employees were very kind and accommodating.

Staff is amazing and friendly as well as attentative.

Drury Inn & Suites Near Universal Orlando Resort

drink restaurant

staff

breakfast

free

cleanliness

soda

free breakfast

The boat service was so quick and the captains were friendly.

Great Location for all things Universal with the walk, Taxi Boat and Shuttle bus all very convenient to get you to City Walk and all the Parks.

The boat shuttles to and from the parks/ city walk to Loews Royal Pacific made everything so easy and quick.

Park boat access was very efficient and saves time.

The boat ride to the parks is so much better and shorter than parking at the parks.

In terms of transport to universal, the boat is a lovely way to travel.

The boat to City Walk is really helpful and we also enjoyed the short walk on occasion.

Locations are perfect to universal studio, we can walked or took the boat to go to universal parks, excellent services, staying at the club level very satisfied with the service!

The little boat service into Universal was excellent and fun.

There is also a boat to get to the parks or alternatively a walking route - both are quick

We enjoy the boat taxis that take to the parks and City Walk as well as taking you back to the hotel when you are done having fun.

Immaculate room, extremely friendly staff, good food, beautiful pool area, great boat ride to parks from hotel, plenty of chairs around pool area,   hotel is a GEM.

Just take a quick walk to city walk or you can take a boat or bus if there is rain.

Our fav part was the express pass perk and being able to take a boat to theme parks or city walk.

but, its an easy walk or boat ride int the park.

The resort is only a quick boat trip from the parks, you can also walk there as it's only a 5/10 min walk from the lobby to the security area which is located at the side of Magaritaville.

The boats to the park was amazing though.

The proximity to the parks is one of the things that makes this hotel so perfect, a 7 minute walk to IOA or a very nice boat ride and the advantage of going through security checks before you get on the boat, if you walk the security check is by Margaritaville.

Easy access to Universal City Walk and the Universal parks.

It was a 7 min walk to the city walk, self parking was easy, Valet guys were helpful and friendly.

Excellent location, just a short walk from City Walk and the Parks.

If you are into walking for exercise, there is a nice walking path from the hotel to City Walk and the Parks.

This resort is amazing, close to Islands of adventure, City walk and universal studios.

It’s an easy walk to city walk and the parks and the express passes are a MUST!

We loved thecoation as it was ose in proximity to Universal theme parks and city walk.

The location of this hotel allowed the feasibility to walk to Universal Studios, Island of Adventure and City Walk.

Beautiful hotel and smells amazing
Loved the water taxis to city walk
Hotel staff were all lovely
Food was reasonably priced- cheaper than city walk restaurants 
The Bula pool bar nachos are an absolute must- sorted me right out with a beer!!!

Location ideal for easy access to City Walk and Parks.

But the City walk which is just a ride away has great options if you are not too tired.

The location was perfect, only a 7 minute walk to the theme parks and city walk.

This hotel is close to all the parks and City Walk.

The availability of the water taxi was great - we took advantage of the water taxi every day which took us from the hotel to City Walk.

The room next too us was noisy and thre their bedding and food boxes into the hall and blocking our door .. no One would come clean it up for days

Our bathroom door was broken and took an hour to ROOM SERVICE water.

A very nasty upsetting letter was placed under my door on Sunday, 8/6 stating my credit card payment had been declined.

There was essentially a hallway in the room, where a door could have been added that would have killed 80% of the corridor noise dead.

We leave our room at 0700 to get breakfast and early park access, put the make up room sign on the door and return at 1600 to find it’s not done….whilst getting changed to go out again, get a knock on door saying your my last room, if I don’t come in now it won’t be done……next day decide to have a lie in, knock on door at 0915, we ask them to come back as we are just getting ready, left at 10, put note on door to make up room….came back at 2000 hrs….not done…..only a little moan,

Our room smelled(smells stay in carpet, don't understand why they haven't put some type of laminate down) The dividing door to the bathroom was terribly off track.

but the refrigerator did not work and needed to be replaced and the hotel room door stuck pretty bad.

The people next door also said their USB ports were worn out
and not usable.

The bathroom just had a sliding door that didn't provide much privacy as you could hear everything.

There is nowhere to park a double stroller without partially blocking the door.

The layout was a bit odd as there was a lot of empty space right by the door,

You can hear every conversation that happens in the hallway - the doors are not soundproofed 4.

The walls were dirty, the blankets were ratty, the bathroom door was off its rollers so you had to have upper body strength to be able to close it fully, the view was awful.

- The bathroom door does not have a lock.

The noise from the family in the adjacent room was made worse by the connecting door.

It’s a little noisy trying to sleep each time someone in your party gets up to use the bathroom because the door doesn’t shut and the light shines through.

The bus driver ran over a curb, parked the wheelchair ramp in front of a poll then could not get the bus doors to close multiple times and walking was not an option due to a thunder storm.

The carpet in the hallways and rooms are dingy, and the amount of dirt under the sliding door in the bathroom is gross.

So grabbed my daughter and marched down to reception, very blasé staff not seeming to be bothered . Spoke to the first manager - who said it was “normal” for Florida (a seven story room with no opening windows/balcony doors!!)

Eventually falling asleep we are then disrupted at 8.30am to abrupt house keeping “checking out?” I explained politely “yes at 11am” 9.30am door again “checking out yet!” 

This was worst experience I’ve experienced in a long long time.

Very spacious and right next to an outdoor bar/restaurant for convenient food and drinks.

Can’t beat the express passes, garden path walk to the parks, quality of  food and drinks or pleasant staff.

Just love the ability to have a lounge area to meet other family and have drinks and food !

The food and drinks in the concierge club room were a nice touch.

Small billing problem - which happens, resolved promptly and with minimal faff.. great location, pool, hotel facilities, pool, food and drinks, proximity to parks,transportation and express passes with booking made the stay even more worth it.

Shirt walk to parks, clean bathrooms, great poolside food and drinks.

Love the pool, and pool drink and food menu.

Club level food and drink options were great, especially the ability to grab unlimited bottled water for days in the theme parks.

The market in the lobby was a good place to pick up a quick bite to eat or drink.

Club level was well worth the extra for the food drink Inc alcohol 1900-2100.

The pool was beautiful and having food and drinks available while hanging out by the pool is wonderful!

Pool area was wonderful and poolside food and drinks very good.

The food and drink options, the proximity to all of their parks, early admission and express pass, all made this stay amazing.

Chair side drink and food service was excellent.

We returned after a long day in the park for a refreshing dessert and a drink before heading home.

For food, Orchid Lounge sushi and drinks was excellent, and the Tuk Tuk market made for a quick and convenient breakfast and snack stop.

Food and drinks at Jake's and the pool bar/restaurant were fantastic.

The pool restaurant has very tasty food and drinks

The hotel itself is very beautiful and clean.

Staying here gives you fast pass access to most of the rides in the park (except Hagrid) and rooms and well appointed and comfy.

The resort is beautiful, staff is excellent (especially Kellie F)the food is great and the convenience to the parks (water taxi) is perfect!

Being so close to the parks and the water taxi is a great service never waiting  more than a few mins and fast passes to the park which are included really make it, we walked on to most rides with no q, kids loved it.

We planned on visiting Universal and didn’t want to take away from that magic by having a kids water park in the back.

The waiter was great hotel so convenient you get fast passes to go into the park.

We enjoy staying on property and the added benefit of having the express passes and early park admission.

Hotel was extremely clean (stayed in Jurassic park kids suite) had amazing views of the park out of our window.

We justified the cost with the unlimited express pass, proximity to the parks and the free park transportation.

Good place to stay while going to Universal parks, unfortunately that's it.

Hotel is beautiful, clean, convenient to the parks and well worth the splurge.

Not having to drive or park anywhere made life so easy and having early park admission allows you to go on rides without a wait for an hour.

but the staff was amazing, location was great, room was adequate for two people and the park perks (were looking at you, unlimited express pass.  )

Enjoyed our stay, great location for parks

Self parking is overpriced at 28 dollars a night to park in an open lot that is not close to the hotel.

What I liked :

- High quality beds
- Great conciergerie
- Many services provided
What I did not like :

- Too loud, poor room phonic isolation
- Food is overpriced
- Universal Express Pass doesn't apply for Volcano Bay
- Room theme is very poor and not adequate with the standard.

While the hotel may seem expensive, it comes with UNLIMITED Universal Express Pass.

King suite charged $400 per night: Suite was half the size of a cheap suite at Disney.

Not a great impression when the rollaways cost money and you are staying at a $400+/night hotel.

We wouldn't normally pay this amount for a hotel (or pay for express passes)

It was dirty and old, and smelled a little, and parking was overly expensive at $30/day,

Also, when checking out we were not allowed to have a luggage cart, essentially setting us up for having to use the Bell hop services and pay one more tip.

but not the original assigned room or type I booked, reserved and paid for.

Moved to a lower resort at the promise of a lower price (had to pack up within 10 minutes) and were charged full price for the replacement resort with much fewer ammenities.

The shop in the lobby (Tuk Tuk I think it is called) has a limited range on offer and is very expensive (two bottled drinks and two bananas came to just under $12).

People stay here / pay a premium for the Express Pass to avoid long queues in the adjacent theme parks.

I would probably rate this hotel as substantially overpriced if it was not for these factors.

Additionally:

We had no working in room wifi for the duration of our (shortened) stay - Tower two 5th floor (5th Aug) 

I had to try 3 floors to find a working ice machine (5th & 4rd not working) 

For the cost of the room I would have expected a complementary bottle of water in the room rather than 2 bottles with a 7.5USD price tag attached.

The price of the hotel is making this not worth it.

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