Yup, the Waldorf Astoria Orlando, like any other hotel, has a concierge desk for which you wait in line (they expect tips, too, these concierges, to let you know when you cannot escape the Waldorf Orlando experience quick enough that they have no car service to the airport and you should always take Uber).

It’s quiet (no children running down hallways, can’t hear the shower above you), the staff is beyond friendly and helpful, car service with drivers at the ready to take you anywhere you want to go at a comparable price.

The Waldorf set up a car service for my husband at 1:30 am on New Years Day to take him to the nearest CVS.

but a car service can be arranged with enough notice.

We used the complimentary transportation for the Disney parks several times with no issues - they keep to their schedule very well and the busses were always clean and comfortable with good AC.

Rooms were clean and very well-serviced (housekeeping stuck a complimentary Waldorf bookmark in my book on the nightstand and a cleaning cloth under our sunglasses).

Charged for a “complimentary” upgrade.

but the lady couldn't give it complimentary.

We use the complimentary driving range twice, with clubs provided.

We again utilized the complimentary shuttle service to get to and from the Disney parks - the schedule is easy to follow and very convenient.

One call to the front desk brought a quickly delivered complimentary shaver and slippers to the room.

My husband and I booked a 3-night getaway on points and our complimentary night credit, since we have Diamond Status.

We enjoyed the clean complimentary shuttle that the hotel provided.

I stayed in room 844 March 22-25, 2022 during a conference – I had originally reserved a room with a king bed and upon check-in I was complimentary upgraded to a king suite.

I am a Diamond Honors member so I was able to get a complimentary upgrade to a one bedroom suite with a balcony and it was great.

Perks was having complimentary chilled water bottles every morning.

We had a complimentary drink while we waited for a text.

Checkin and out a breeze  Concierge arranged complimentary travel to local shopping and dinner offsite.

You’d think that after ruining our anniversary dinner at least Sean McCarron would offer us some type of compensation like a complimentary future dinner for ruining our night and crashing our car.

Complimentary drinks in the lounge were great, we were upgraded from our suite to a view suite of the golf course.

As diamond members, we received two complimentary continental buffets each day (they are no longer offering to-go at peacock alley as a diamond benefit).

I liked the fact that there were 4 complimentary bottles of water in the room as 2 (which is the standard in so many hotels) simply isn't enough.

I am a Diamond member so 4 of our 6 daily breakfasts were complimentary.

Even during Covid-19, the team at the Waldorf Astoria managed to provide some balloons and a complimentary chocolate to mark the special occasion.

Despite leaving a deposit they took numerous pending transactions from our card which was then frozen by the issuer.

If you do stay here make sure you have a bunch of cash on your card because they will freeze it based on their "forecast of what you will be spending while there".

On our check out they also charged 50$ per day to use there facilities!?

2) The hotel doesnt mention that they charge U$55.00 per day valet and parking, and the only alternative is a self park garage that charges U$39.00 per day.

We received a gift basket from Luke and the team and Joseph ensured that the Gold Honors Member $25 per adult per night food and beverage credit was correctly allocated to our final bill.

I also got some additional charges off my bank card.

but he WAO charged me a $12.00 "convenience fee" for mailing it to me.

Four days and we couldn’t get it charged, with a charger included in our car.

I am not upset about being charged for the upgrade.

We opted for Oscar's for breakfast and spent more than the credit

Specifically, I would like to request a refund for the full amount of my stay, or alternatively, a credit towards a future stay at the hotel. I hope that the hotel will be willing to work with me to find a solution that is satisfactory for both parties."

but the two water bottles are not free, they charged me 6 dollars each.

I missed our dinner reservations which was guaranteed by a credit card because we couldn’t check in.

No cc holding charge was applied as usual for a flexible rate.

On checking out we were presented with a 50 dollar plus taxes room charge per night!!!

I asked if there was going to be an issue with my being charged.

We are Hilton Honors Gold members and Amex Platinum card holders, booked directly through Amex Travel for a family weekend.

but there was an issue with my credit card.

Advantages:
- spacious room, reasonably clean
- unfortunately we can't think of any other benefits

Disadvantages:
- dirty and torn sheets
- kitchenette without any equipment
- the vanity set is not replenished
- pretty dirty pool
- an overpriced breakfast that did not correspond to the quality, both in terms of price and the Waldorf brand
- the system did not work during check out, the hotel took the money from the account, the invoice was sent to the email only after an emergency

Our tip:
Stay in the Signia hotel next door or another one.

The room was perfect, great view of the golf course and pool.

Our room was on the 4th floor overlooking the golf course which was meticulously manicured.

He also took our kids out on the golf buggies/carts that can be used to take you from the Waldorf to the Signia Hilton Next-door.

The towels by the pool are nice and there is table tennis and mini golf.

Luckily our golf experience Sunday morning made up for it.

(they offer a golf cart ride there) Our kids preferred the waldorf though.

I will go back and play golf there next time.

Opulent bathroom and a wonderful view of the golf course from the terrace.

deluxe king suite on 4th floor facing golf course.

We were very very fortunate got even bigger 2 bedroom suite with golf AND Disney/pool view on 6th floor (was on 12th) and still totally quiet at night, saw the fireworks in distance, loved it!!!

Enjoy your rounds of golf on the Rees Jones-designed Golf Club, rejuvenate in the luxurious Spa or simply take a refreshing swim in the pool with private cabanas.

Kids area for children and miniature golf!

Beautiful pool and golf course and one of the best hotel gyms.

-Pool area is HUGE, they have miniature golf, which my kids loved
-You can use the Hilton pool which has a Lazy River & slides.

I admired the amazing golf course and will go back to enjoy it

Excellent property, staff friendly and accommodating

Food and restaurants excellent, great place to stay in Disney, golf or just leisure

From the moment we arrived the staff could not be more attentive to our family needs.

The front desk crew can help you schedule just about anything from Disney, golf or dinner reservations.

Our hotel room is Waldorf standard and offers great golf course view.

Cloud Florist & Gift Shoppe, Renovatio Medical Day Spa, Southern Dunes Golf Club, KIVA MedSpa + IV Lounge, The Spa of Thornton Park, Blackstar, Burton's Thornton Park, 10th Street Produce, Eo Inn Spa, Colors and Bottles, Interstate Recycling Waste Inc, Thornton Park, Thornton Park, Dan Tarrell Memorial Point, The Disney Wilderness Preserve, Zen Rising Wellness Spa, Veterans Of Foreign Wars Post 3227, City Pub, The City Pub, New York Antiquities, The Church At South Lake, Crystal Dombrosky Fine Art, FireWater Lounge and Patio, Digress Wine, D&T Expressions, Jack Kerouac House, emotion Trip, Al-Marah Arabian Horses, Bead Bar, Blank Canvas Studio A, Heroes Landing Comic Shop, The Salt Room, Great Natural Tobacco Company, Crooked River Preserve, David Leadbetter Golf Academy, Lake Ivanhoe, Hummer Off-Road Experience, Psychic Vision by Helen, Castle Church Brewing Community, Piper's Bar & Grill, Brewlando, Snap!

Lastly, if you are traveling 🧳 with a child that is in their early childhood I recommend you sacrifice a star ⭐️  and stay at Disney Resort because Disney Resort guests get First Priority for Disney Geni .

This trip was my children’s 2nd time staying.

We are aware that the rooms are being refurbished; all we say is please make sure that the sofa bed, main bed (both very comfy) and TVs remain the same (as my son loved having YouTube).

It would be serene in the most optimistic light if it weren’t for renovation jackhammers and screaming kids filling the radio silence.

Housekeeping was exceptional and even made our son's crib every day.

There were kids all around that our kids played with.

I stayed at Waldorf Astoria Orlando for a weekend getaway with my wife and two daughters.

We always do the king suite connected to double queens for our children.

Had a unforgettable getaway for me and my daughter,  The hotel was amazing!!

We were celebrating my sons 7th birthday.

Room service was amazing, we ate mostly at La Luce as my kids love the pasta.

Given my circumstances, which included having a four-year-old child and requiring medication that required me to eat dinner, I asked a few friends to join me for dinner at the Waldorf Astoria Orlando.

In addition, we greatly enjoyed the large pool with plenty of chaises and towels, and evening smores served fireside to keep the kids happy.

We are DEFINITELY coming back to do a family vacation here with the kids!!

Since this is our first trip now that our kids are grown - we wanted to enjoy hotel & fireworks at parks.

Truly a 5 star girls weekend for my friend’s birthday celebration!

My wife and son stepped on something sharp from the bedroom floor and what I found was unbelievable.

Kids loved the movie at the pool at the weekend at sunset .

We had such a great stay.The staff were all very friendly and helpful and they were great with our kids!

Only plus was staff very friendly and food ok.

Thankfully our most days at the parks.

It’s also a great benefit that by staying at the Waldorf you get 30 minute early entry into the Disney Parks.

The hotel is still nice and the location is good, with a short drive to the Disney parks.

The Valet team are great and the car always came back quickly - the Coach to disney is amazing a lovely luxury coach always on time and the driving would good give park tips.

I came here to have a vacation outside of the parks with high expectations, and realistically, I wouldn’t even base here if I was at the parks 24/7, shuttle perks considered.

Room service is the best I have experienced, whenever you go to the park we come back to a sparkling clean room, folded clothes, clean towels, toiletries and water refilled, I can go on.

Beautiful location in the leafy suburb of Bonnet Creak, very close to the Disney parks.

We took this trip for leisure and to enjoy the sites at some of the parks.

- Shuttles to Parks and Disney Springs was very convenient
- Staff was excellent!

On the plus side, our spa experience was very nice, and we ate almost every night at the poolside restaurant after the park visits.

It was close to Disney and had an excellent free shuttle service to the parks and Disney Springs.

The beds were so cozy after a day at the parks.

Maybe this hotel is ok if you want to waste money while you visit the nearby theme parks.

perfect for late evening meals after long days at the parks.

The shuttle service to the Disney parks is great too.

but also away from theme park so we could unwind.

This means it is very unlikely you will get the chance to as they are invariably gone by park opening.

After long days at the parks, the tranquility of this hotel is just what everyone needs.

We have a great video showing how Impossibly noisy it was

If you are going to just do the parks and not use the hotel don’t stay here it is not worth the costs there are plenty of comfortable hotels that give park transportation for way less.

After checking out and moving to another hotel we realised our son had left his Apple Watch in the hotel room, I rang the hotel to which they were absolutely useless and said they would get back to me and haven’t heard a thing from them.

The valet manager called us immediately to let us know that our car was not damaged and apologized for the inconvenience of calling so early in the morning.

Balcony resembled more of a prison cell and it was a rather depressing ugly view of a dirty flat roof top!

We couldn’t call from the room as the phone was broken, so I went downstairs, stood in line and asked them to made to the sofa bed or provide me with the bed linen and I could do it myself, as my children were very tired.

We went to shower and found there were no face towels so we had to call for those.

Everyone will tell you a different story and cycle phone calls for your issues as no one truly knows what’s going on.

but it's missing some amenities such as slippers and a dental kit..etc 
There is no complimentary bottles of water , I had to call and ask for it, and they responed fast.

You also have to be careful keeping your key card away from magnetic wallets and cell phones, my wife and I both had to get our cards re-activated after being unable to enter our room due to this sensitivity issue.

For my inconvenience they took off less then 2 per cent of my final bill and would not answer my phone calls.

This place is just very average, plus I couldn’t order room service from the app, spent 45 min ordering breakfast between calling and trying the app….

Several calls (and hours) later, I finally found someone who answered their phones to pursue it.

A little after that call, a lady with a vacuum just came in then vacuumed the floor once again then left without saying anything about what happened to us.

When trying to address this on phone with front desk member, one was faced with an arrogant condescending attitude, outlining whatever charged was not consumed would be credited.

He got on his phone, spoke to the front desk, advised them of the situation and then told me there would be no issues.

No big deal, just a technology glitch

The phones in our suite did not work when we arrived - no dial tone, nothing.

This can get really busy if you arrive or depart the property at the wrong time- especially if your phones inexplicably aren't working in your suite and you can't call down to request the car in advance.

I called and spoke to lost and found and a gentleman who I believe  to be Gabriel  answered the phone and was not very helpful during the conversation.

Also requested late checkout, had approved for 1 PM, and they were calling our room and knocking on the door at 12:45 asking us to leave.

Room service were quite rude, they would continuously ring the bell to get into your room even if you didn’t answer after a few rings because you’re in bed.

But then I happened to see the ticketing agent Shannon, who is amazing, so I don’t know why concierge told md prior to my stay ti call that other number.

OK. THEN, they froze my hubby's card balance for THREE times the amount the stay would have cost and we were told, after we decided to leave our vacation early due to them, that they couldn't unfreeze it for 5-7 business days.

So after paying such an expensive hotel, I’m now $400 out of pocket due to missing items that WERE TAKEN FROM MY ROOM!

I refused to pay as I had already paid to sleep 5.

3) the hotel charges U$50.00 per day in resort fees, stating these are for the ammenities like golf,

The difference has to be paid at the check out.

but when I went to the third floor to book a message and facial and seen it was located in a room just like the one I was staying in and the prices were the same as if you were at their actual spa, so I changed my mind.

I felt $60 for parking per day was extremely expensive.

So, a total of $32.00 for an item that costs $29.00.

At the price point, more items should be custom made.

Upon doing so the app told him that he would be receiving the upgrade for free instead of having to pay for it.

Oscar’s breakfast could have more variety at the price point

A few negatives to consider - 

Buffet breakfast is horribly overpriced at $40 plus tax, plus tip.

but when you pay more than 1000 hundred dolar per night it's unacceptable.

The kids camp turned out to be a very expensive 3 hour babysitting service, and when my son and daughter in law came to pick up the kids, one of them was watching TV.

but just a little pricey but would certainly do again.

but no mayor defects to furnishings.Resort and parking fees are unreasonable and would put us off returning as would food charges.

The food is also of good quality, if a little expensive

Waldorf Astoria Orlando

price

phone

creditcard

golf

park

kid friendly

The water boat to and from the parks is awesome.

The boat trip to the parks where a great way to start and end each day.

The opera singers were amazing 
The club lounge staff were great
The boat was excellent 
Just think twice this is not a premier resort the customer service is abysmal.

The onsite Starbucks is great and the boat ride to the parks is a plus.

Go to Portofino for the view of the harbor, for the singers on the balcony at night, for the tropical smell of the place, for the decor inside, maybe even for the Starbucks BUT after you have done those things, promptly hop back onto the boat and go stay literally anywhere else especially if its going to save you hundreds of dollars and days of headaches.

We did like the boat transportation to the theme parks and CityWalk.

The boats make it very convenient to get to the theme parks.

Our third trip here such an amazing place theming of the hotel is amazing feels just like italy three amazing pools, the villa pool feels like your staying at a billionaire's Italian villa, such a change from the craziness of the parks, so peaceful and yet only five minutes by boat away, or a 10 minute walk through the tropical Gardens it is truly paradise.

I have told anyone who would listen, this is the best themed luxury service hotel in the states and the fact its a short boat ride from the thrills and adventure of Universal cannot be beat.

There's just so much more to talk about, a quick boat ride to the parks or a stroll along the walkway taking you to the front door of Universal Studios.

So close to Universal walking or by boat.

Location is good and the bus and boat service is friendly and efficient.

The boat is very nice and comes frequently and provided the perfect opportunity to put on sunscreen.

Amazing hotel, very cozy place where the boats leave to the Universal parcs.

The grounds were beautiful, the pool very relaxing and the boat ride to the parks were very frequent.

Take an umbrella as boats don’t run if weather too stormy.

We never waited more than 5 minutes for a boat or bus to the parks.

The boat crews to take us to city walk were kind and fun.

The self service car lot is a close walk.

Getting to the park was very easy the boats ran frequently and offered car services to other restaurants at their other hotels if needed

We used the black car service outside to go to The Palm Restaurant and airport.

And the car service to the airport was great.

Also, on-site car service available at a price similar to Uber.

- If you are just visiting Universal Studios, skip the car rental and parking fees, and take a shuttle, Uber or a car service.

Another huge plus is the complimentary express passes.

The best thing is that it is a short walk to the parks and you receive complimentary Unlimited Express Pass with your stay.

Swimming pools temperature was perfect, complimentary towels, sunblock and water, towels had stains and pool water could be cleaner.

Pros: 

Fast passes: You are given complimentary fast passes for everyone in your room from the time you check in to the day you check out.

The main pool had lots of food and drink options, towels and complimentary iced water and sunscreen.

If you get park tickets, Express Passes are complimentary with your stay.

We had to go to a nearby pharmacy & when we told them where we were going they gave us a complimentary ride to and from.

Having the hotel being walking distance from the theme parks and getting complimentary express passes with your stay SIGNIFICANTLY elevates the experience at Universal.

Nate left a complimentary bottle of champagne and a letter in our room to welcome us after a 20 hour ride from IL to Orlando.

Plus, there is NO better perk than complimentary Express Passes to Universal Studios, Island of Adventure.

Complimentary toiletries were of a good quality.

Attentive staff, great restaurants, fun texting service for any questions or needs, at the pool they serve you at your luxury lounge chair and even have complimentary sunscreen and fruit infused water!

Our room wasn’t ready until well after 4, so they gave us a complimentary breakfast buffet (usually $26pp) at the Trattoria del Porto.

All rooms feature complimentary WiFi -- a feature that is unheard of without a Resort Fee in the Orlando area.

The complimentary early access, unlimited express passes, and free water taxi ride to the parks are reasons enough to splurge and stay at this hotel.

Despite the sprawling, well-maintained property, the convenience of the complimentary water taxis, and the on-site features I have come to enjoy after a long day in the parks… I also expect my room to be clean and my bathroom free of black mold.

There was also the great value driver of the proximity to Universal & complimentary express pass.

We returned to our room to find complimentary champagne which really made us feel like we were looked after.

For example a complimentary room upgrade , champagne and strawberries in our room.

However, they fixed it the next morning AND gave us 5 complimentary breakfast buffet passes at Trattoria Del Porto (AWESOME BREAKFAST BUFFET)Loved that there was a Starbucks onsite.

We then went down to the club to have dessert and none of the cards worked.

it's a hefty charge to ask for one per day).

This hotel should be ashamed of themselves for charging $800 a night and then they have an inadequate accommadations.

We came to the room after picking up dinner, and the key cards did not work.

The on-site laundry offers detergent for a charge.

As with most hotels room service charges a $3 service fee & a 22% gratuity charge.

In addition, our ability to charge to our room was randomly disabled and had to contact the front desk to reactivate it.

Parking – you’re charged to self-park (boo!).

There were charges for $600 that I did not make.

but you can’t charge $300+/night and have shower curtains in the rooms and have outdated tile bathroom.

but when called Amex was told hotel was refusing to do so.

The only option was to have one delivered to the room with a $15/day charge added.

Turn to music and its charged for per hour/day or something.

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