They offered me early check in and everything was clean.

Other than that hotel room was ok, and clean.

Very friendly staff and clean environment.

Pool and other amenities were clean and relaxing.

The pool area is pretty as well and everything is very clean and pristine.

Other than that, our suite was very nice, clean and comfortable.

The staff was friendly, and rooms were very clean.

Nice lobby, slightly contemporary rooms, clean, well designed.

Room was nice size and clean and comfortable.

Our room was clean and the shower was so much better than most!

Convenient location, impeccable service, and spacious rooms with modern amenities.

I was on a business trip and the cleanliness of the facility, friendliness and helpfulness of the staff made my stay exceptional .

Rooms were very clean the windows outside were dirty enough to obstruct our view.

Great location, clean rooms and the property, great service, fast check in and check out, many choices for food and entertainment.

The rooms, restaurants, pool, exercise options, and convention rooms were excellent  with quality, professional service.

I wish all the conventions I attended were here if you have the money its definitely worth it

Amazing Time, Great Experience, No Hassle During Convention Times, All In A Joyful Time.

I stayed at the Hyatt for the Spooky Empire Convention with a group of 6.

The tub is wide and deep and great for a magnesium soak especially after a long day or days of going to conventions.

I was here for a large convention and the location was perfect, with a covered walkway to the convention center.

The convenience of the convention was why we stayed

This is a very large resort with restaurants, spa, multiple pools, convention space, ballrooms.

The convention layout was straightforward and easy to navigate.

It was a great place to stay for the convention.

On a busy convention week, the staff at the front desk (Cinthia & Anthony) went out of their way to accommodate us.

Great hotel in a great location, Ideal if your attending a convention

Our convention is there every year and we do stay, I was happy with the offered discount and the convenience.

From the check in desk just for my Convention to the meals at Fiorenzo, my stay was a delight.

This was by far the best hotel I've stayed in while at a  business convention.

We stayed here for a convention so the convenience to the convention center across the street was awesome.

Any time that I am in town for a convention, I am happy to stay at the Hyatt Regency.

The hotel was very busy so i did not even utilize the resort amenities that I was charged for.

Also make sure that they do not over charge you for.

Also we paid for parking & like $30 hotel credit.

It took 4 times to get my card programmed to finally work!

I ended up hot spotting from my cell phone (roaming charges from out of country) and numerous calls with IT did not resolve the issue.

And never got my 2 bottles of water or $10 day resort credit.

She wrote the wrong room number on our card and didn’t apologize.I used to stay at Hyatt properties frequently for work

The hottub was broken, overcharged  by adding 25% extra by adding in a tip and didn't tell everyone,  and food at our conference was subpar at best.

We are airing from 9AM to almost 11PM - he wanted to charge us for the pool and gym usage, and it wasn’t like that other years.

They charge about $40 a day for the so called “resort fees” and trust me, this is NOT a resort.

Digital keys were not working the entire stay, which meant that we had to use key cards.

I am absolutely disgusted you have charged my card for no reason and especially as I cancelled my entire reservation for July 2023 stay (in feb 2023) and September 2023 stay (in March 2023).

but since we had the credit we did not really have any other viable opportunity to use it elsewhere.

Received wrong info so many times and I hate the fact that I had to call them after my stay and billing dept was very rude.

My coworker had issues with internet and key cards not working properly for the shared areas like pool and gym.

Reports of broken ice machine not resolved, phone in room did not work, had small roach on countertop, and I left an item in the room that contained my business cards with contact info,

TV not working, housekeeping not responsive, checkout painfully slow which I needed to do at desk because there was an errant charge on my bill.

They need to fix the glitches when accepting payments from company credit cards.

Drinks are a bit pricey, and everything includes an additional 5% surcharge.

I feel that this was a reasonable rate for a hotel room, which is all I used (aside from their "Market" with Starbucks.

The staff were friendly either it be at the front desk, in the Italian restaurant or in the 24/7 market.

The hotel was lovely and I liked that they had the Market there.

Having the Market with Fresh foods available was a good benefit.

The market and restaurant staff were very friendly and quick.

I’ll also say the 24 hour market is very convenient if you don’t want to leave the hotel.

Very large and has all that you need, including a to-go market, restaurant, Starbucks, retail store, bar, large pool and excellent fitness center.

Also loved the food at the 24 hour on-site market.

Great Hyatt hotel next to the convention center with fantastic staff, best valet service (you can finally order your car via text message), great pool, also nice in hotel market, located next to icon park with lots of restaurants.

The hotel is huge, the market is big and service is fast.

The  Market has excellent option for on the go breakfast salads pizza and I loved Korean Beef Bowl .

Market on site, great if you need to grab something quick.

Good location, clean, 24hr market place was a good option for the teenagers.

They have a 24 hour market, which is convenient as well as a really good restaurants near the hotel.

OMG THE HOTEL IS AMAZING  The Service From Check- In with Jazz To The Market With Kier To The Pete & Tiffany Everything Was Just Amazing.

I appreciated the swift coffee service at the Market.

The 24 hour market store was convenient and offers good food and beverages.

We chose to make use of it at the hotel's market for coffee and breakfast.

The dining in the hotel was so convenient, especially the 24 hour market.

Resort fee and parking was a little expensive for not being a fully inclusive resort.

It didnt help that the young man who greeted us upon arrival then told us self parking was 'complimentary' only to find out the complimentary part would cost us $35.00 Again, if I have to drive around and find parking myself I shouldn't have to pay anything.

My only complaint is that the parking garage is a walk away from hotel.

Furthermore, the parking was too expensive.

Had a difficult time getting into the parking garage numerous times!

I would have thought that staying at the hotel and paying the required resort fee would have at least given us a discount on the cost of parking.

Be ready for $35 a day parking and front desk staff thats too busy to help customers.

But the self parking fee (now $35 per night +tax) seems to have greatly inflated since the last time we visited (pre-Covid).

but I still had issues with the keys when trying to leave the parking garage.

Only complaint is self parking is pricey at $35.

Gave overall rating of 4 because parking is expensive and price of the room a little high.

And the parking garage isn't actually attached to the hotel so I hope you don't have to arrive or leave during one of Florida's daily thunderstorms.

The only negative for us, was the location of the parking garage didn't seem very close.

The shuttle to Sea World was not available the day we were going so we had to pay more money for parking.

Only one of four elevators working in the parking garage.

Keep in mind there are resort fees of approximately $40 and self parking is $35 a day which is high

Our problems were with the parking which was expensive and very far and we needed to switch three rooms due to the first two having carpet stains which looked very unsanitary.

though $30/night for self-parking and $40/night for valet, a bit overpriced in my mind.

If you plan on shopping for food to keep costs down, prepare for poor quality refrigerator and freezing of foods, such as salads.

The cost is way too high for what is offered.

$50.00 Plus tax And gratuity on top of that, is a bit much.

The problem I has was that my organization is tax exempt and I completed all the necessary paperwork to take care of this and upon checkout they couldn't find it and were aggravated with me because of their mistake.

.So for first day it is mediocre and overpriced. ..

My only complaints:
Poor bathroom ventilation in the hotel rooms (humidity and stench gets trapped)
Hotel restaurants overpriced and unappetizing.

This was not the case and am highly disappointed in the experience we had especially with the cost associated with room rates and fees.

I am disabled and was told I had to pay $35.00 a day for valet parking

but raise the price or train your staff well so
is not uncomfortable for us to pay here and there, plus we got charge for breakfast that we never ordered- more control - I still haven’t received the refund UPSETTING

There is a Starbucks in the lobby, the food there was expensive and terrible

Overall service was not good and food and drinks were super expensive since.

Only complaint was that the restaurants in the hotel were just ok and very expensive.

It had lots of food choices onsite and nearby.

The food, staff, and rooms are outstanding.

The hotel doesn’t have their own kitchen from room service.

Towels available
Bathrooms clean and well supplied
Less than a mile walk to some restaurants and activities

Pool area was fun and food / drink service was fast.

Nice decor and atmosphere at the bars and restaurants.

The food was great, the margaritas were exceptional!!

The restaurants in the hotel have very tasty meals

The restaurant staff were kind and very caring.

The hotel has amazing food, poolside bar, a diner, a grab n go, and more coming.

Lots and lots of restaurants at a nice walking the distance.

From the seamless check-in to the luxurious room, every aspect met our expectations.

The resort has a wide range of dining options, loved our room on a high floor and the location is great.

I loved the clock in the bathroom mirror, I had this amazing room to myself with a beautiful view and a lounging couch

Upon arrival me and my wife were upgraded from a standard room booked with points to the Penthouse suite in tower 2 which was nearly 2000sq ft.

The room was massive, bar area, jacuzzi tub, full table with 8 chairs, 3 TV's, very spacious bathrooms and a walk in closet and changing area.

The room was clean and the service was very good.

The condition of the hotel was great and the room was very clean.

The rooms were very clean and the beds are comfortable.

My room was clean and neat, housekeeping was great and the property was clean as well.

Beds were comfortable and room was clean.

The room was cleaned well and small touches like additional water bottles helped us feel like we were getting extra value.

The room was clean and everything worked properly, even all of the elevators!!

Room was spotless, water was hot, staff friendly, food was amazing, entire property was clean and inviting.

The room was clean and tidy, the pool was beautiful, shops were good

Friendly service, clean rooms and lobbies, quick response time, smooth check-in and out.

This hotel was beautiful, clean, beautiful grounds, wonderfully helpful staff, great dining experiences in every restaurant, well appointed and clean rooms - just a WOW hotel.

The room is beautiful and spacious and always cleaned appropriately.

My hotel room was roomy with a wonderful terrace, and was very quiet.

The rooms were spacious, clean, and well-equipped.

The room is large and spacious and you are not walking miles like other conference resorts to get to the meeting rooms.

Rooms were nice and spacious   Customer service was great.

I prefer Hyatt Regency Dubai as bookings come with breakfast and the rooms are more spacious than what obtains in Orlando.

The grounds are beautiful, spacious, and the ambiance suited me very well.I would definitely stay here anytime I had the chance!!!! !

Their pool was spacious and I loved the waterfalls near the pool.

The room was clean and spacious and there were several dining options.

Overall I didn’t feel welcomed or appreciated.

The nearby Hyatt was much cleaner and modern inside, and the employees much more professional.

The staff's professionalism and hospitality were excellent .

Tiffani was very helpful during my check in while I was there for a conference.

Front desk staff were very nice, pleasant and helpful.

The staff were all professional and welcoming.

Cleaning staff was great and all needs were addressed quickly.

Kind staff and proactive to meet the customer satisfaction.

We stayed for almost 8 days and I did not see one happy staff member.

Beds were extremely comfortable and staff was great.

The staff at this hotel made this stay so enjoyable.

He was so patient, knowledgeable of the policies, and very courteous!

Hyatt Regency Orlando

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The boat service was so quick and the captains were friendly.

Great Location for all things Universal with the walk, Taxi Boat and Shuttle bus all very convenient to get you to City Walk and all the Parks.

The boat shuttles to and from the parks/ city walk to Loews Royal Pacific made everything so easy and quick.

Park boat access was very efficient and saves time.

The boat ride to the parks is so much better and shorter than parking at the parks.

In terms of transport to universal, the boat is a lovely way to travel.

The boat to City Walk is really helpful and we also enjoyed the short walk on occasion.

Locations are perfect to universal studio, we can walked or took the boat to go to universal parks, excellent services, staying at the club level very satisfied with the service!

The little boat service into Universal was excellent and fun.

There is also a boat to get to the parks or alternatively a walking route - both are quick

We enjoy the boat taxis that take to the parks and City Walk as well as taking you back to the hotel when you are done having fun.

Immaculate room, extremely friendly staff, good food, beautiful pool area, great boat ride to parks from hotel, plenty of chairs around pool area,   hotel is a GEM.

Just take a quick walk to city walk or you can take a boat or bus if there is rain.

Our fav part was the express pass perk and being able to take a boat to theme parks or city walk.

but, its an easy walk or boat ride int the park.

The resort is only a quick boat trip from the parks, you can also walk there as it's only a 5/10 min walk from the lobby to the security area which is located at the side of Magaritaville.

The boats to the park was amazing though.

The proximity to the parks is one of the things that makes this hotel so perfect, a 7 minute walk to IOA or a very nice boat ride and the advantage of going through security checks before you get on the boat, if you walk the security check is by Margaritaville.

Easy access to Universal City Walk and the Universal parks.

It was a 7 min walk to the city walk, self parking was easy, Valet guys were helpful and friendly.

Excellent location, just a short walk from City Walk and the Parks.

If you are into walking for exercise, there is a nice walking path from the hotel to City Walk and the Parks.

This resort is amazing, close to Islands of adventure, City walk and universal studios.

It’s an easy walk to city walk and the parks and the express passes are a MUST!

We loved thecoation as it was ose in proximity to Universal theme parks and city walk.

The location of this hotel allowed the feasibility to walk to Universal Studios, Island of Adventure and City Walk.

Beautiful hotel and smells amazing
Loved the water taxis to city walk
Hotel staff were all lovely
Food was reasonably priced- cheaper than city walk restaurants 
The Bula pool bar nachos are an absolute must- sorted me right out with a beer!!!

Location ideal for easy access to City Walk and Parks.

But the City walk which is just a ride away has great options if you are not too tired.

The location was perfect, only a 7 minute walk to the theme parks and city walk.

This hotel is close to all the parks and City Walk.

The availability of the water taxi was great - we took advantage of the water taxi every day which took us from the hotel to City Walk.

but very clean, everything you need in the room and the pool area is lovely.

The housekeeping staff and, Marie S. was also very helpful and always made our room smell so clean.

The Royal Pacific Hotel is a clean unassuming hotel overlooking Islands of Adventure at Universal.

Hotel was extremely clean (stayed in Jurassic park kids suite) had amazing views of the park out of our window.

The room was spacious enough for us and was surface clean

Hotel is beautiful, clean, convenient to the parks and well worth the splurge.

The hotel was spotless and I could not find any faults anywhere.A lovely south pacific beautufully decorated hotel and we loved the elephants within the hotel.

Service was impeccable throughout the hotel.

The hotel was warm, welcoming and clean !

Everyone was friendly and the room and the rest of the hotel were very clean.

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