When we got to our room, the air conditioning unit did not work well and was very noisy.

It is evident that costs were spared left & right and cheap, ineffective measures were used to bandage larger problems.

The Air Conditioning stayed on until we had to turn it off and open the windows to avoid freezing.

We paid $550 for 2 nights and we didn’t even have hot water for a shower, we took freezing cold showers everyday.

Broken air conditioner upon arrival, four calls to the front desk to request it be repaired or our room switched.

With the breakfast included,  no elevators working, and the AC is on a timer so your boiling in the night, not to mention that the whole place  smelled like varnish.

They promised to bring us a space heater, and never showed.

My  bath jets did not work, and the lighting system in my brother's room and fan in the bathroom did not work properly.

After dropping my bag stopped by desk and showed them what was happening with the  thermostat and asked that they look at it while I had dinner.

At one point during our stay we could actually smell cigarette smoke coming out of the vent above the shower.

With the heater running, we started getting a gritty taste in our mouths and itchy eyes, which probably means the ventilation system hasn't been cleaned in 10 years, either.

but there was no fan in the bathroom The hotel is under new management and is being renovated, but meanwhile, go elsewhere.

Wallpaper peeling everywhere, in our rooms, all over the lobby, ac didn't work, elevators were out, one lonely shampoo and washcloth in our bathroom.

Finally we got another room in a different section of the hotel which was old and musty with poorly functioning AC, I would never recommend staying here.

I asked front desk for a fan, they argued over it in front of me and the fan only came after I called 8 hours later (after wedding)  Room cleanliness was lacking- tears in green leather couch in room, tons of trash under the bed.

Their AC cannot handle warm temperatures and rooms can get up to 80 degrees and their only solution is to bring you a fan which is of zero help.

As longtime fans of Doubletree hotels, our stay this week at the Tarrytown location was extremely disappointing.

We noticed the a/c not working and we complaint on the next day.

There seemed to be adequate staff and everyone was friendly enough.

The room was very comfortable and the staff was extra friendly!

they even let us park our car for free for a week while we flew out of town and the staff was very friendly.

Lonni at the front desk was so helpful and friendly and also Jose at the restaurant/bar.

Sutee the bartender was friendly and made a mean margarita!

I found each of them to be super friendly and very accommodating.

We had two bartenders for the week and both Plinio and Sutee were friendly and saw to all of our guests needs.

What I can say is that every single staff person we encountered was extremely friendly.

Also, their staff, especially Carlos Rodriguez, was incredible…a hard worker and made things happen whenever we needed them, plus, he is very polite and friendly - any other staff I encountered were also kind and helpful.

First the good part: the bed was very comfortable, and checkin was quick and friendly.

We did grab a beer in the bar, the young lady who helped us was quick, efficient and friendly.

The staff at the front desk is very friendly and helpful.

The staff were all very friendly and the bed was so comfortable!

They were present and catered to our every needs and were friendly and helpful.

but not least, the staff is friendly, approachable and very helpful.

Very run down, all the reviews you see about the strong smell, the people running around the hallways at night, the lack of hot water, the lack of cleanliness in the rooms, and broken locks on the doors are all true.

The hallways and elevator need to be vacuumed and cleaned.

The hallways and the rooms smelled very musty.

Hallways smell like urine, worn dated carpeting, and no service.

Our room was filthy and the hallway was strewn with trash and used towels/linens.

Every part of our stay was a disaster including: delayed check-in, getting bumped from the room I booked without apology, hallways littered with trash all day that smelled like mildew, rooms that reeked of smoke, dingy furniture, stained carpet, ripped/old bed linens, no hotel management on site, loud guests, a front desk staff who hung up on you when you called with a concern and NO HOT WATER.

Children running,and  playing stomping in hallway until 12:30am waking me up.

Rooms and corridors were dingy, old, and the A/C was cranking out and the thermostat wasn't working.

He told us to go down the hall to the elevator.

There were dirty linens, trash and even dirty dishes in the hallway.

There was a creaky elevator with a hesitant door, and then 6 or so stairs to the second floor hallway -- not good for heavy suitcases or mobility impaired.

On our return there were kids running round the corridors making a lot of noise.

The hallways are endless and hard to navigate.

We got dressed in the hall for a wedding because it was cooler than the room.

It seems like they were trying to update some things as we did see several maintenance workers painting and repairing various areas in the hallways.

To top it off, another guest cursed us out for walking behind them in the hallway.

Pros:
Lobby smelled amazing- what was that smell?!?

I had to move rooms as the first room 304 had all of the above including mold.

To all you people leaving nasty reviews for this hotel: you should be ashamed.

The room reeked of stale cigarette smoke and scented sprayed chemicals on top of that.

our first room was moldy and smelled like smoke and they gave us another room right away.

The room itself smelled strongly of a combination of mold / smoke.

The general manager was quite nasty about it - no apology or explanation. I was just told "too bad, this is what you get."

The room was outdated and had a TERRIBLE odor - mold, stale smoke??

Room smelled like cigarettes, beds squeaked.and phone didn't work.

And the toilet seat had dried urine on it.

The hotel has a beautiful lobby and a welcoming reception desk.

When I went to the desk, the "afternoon" concierge-a man with an attitude-really had an issue when I asked for complimentary pods, as

When I went to check in my rooms were not ready and the front desk agent helped in getting me my rooms (grateful for that).

Indifferent staff (other than Sean and Arion at the front desk, you both were great!

The front desk staff was helpful and kind, their excellent hospitality is meant for greater ventures and a better situation,

Desk staff was pleasant and had the foresight to warn us off of the breakfast included with our room rate.

All the staff from front desk to dining room staff to housecleaning staff were outstanding.

I've been patient with the change of ownership since I own a business in town and fully understand the process.

but staff efforts compensate for related inconveniences.

A special thank you to Mike our A/V tech at the sessions and Julie Curie, the Director of Sales for aiding in the success of the event.

Lillian, at the front desk, was an absolute sweetheart.

Staff was friendly and locals so they were filled with the knowledge of the history of sleepy hollow which is always fun to explore!

Sleepy Hollow Hotel

smell

hall

Free parking

Free High Speed Internet (WiFi)

Pool

The issues are:

- room smelled moldy and mildewy - from the ac.

It was hard to figure out the heating system.

Our AC controls didn't work in the middle of the night; the nighttime security guard came promptly and reset the AC really well so that the room immediately cooled off.

The thermostat in the room never worked, it just blew the same temperature air regardless of the settings.

It took two calls to get the towels and we just ignored the air conditioner since we were headed out in the am.

Black mold in the shower; each time daily housekeeping came ALWAYS  missing lots..coffee refresher, towel service..do we have to hide 2towels,..broken curtain rod, we needed to lift the the window bench to access the window AC.

but he would "try" to turn up the ONE water heater in the hotel for me.

She decided not to stay even one night because in addition to the stairs, the room did not have proper AC.

Then, we ventured to the pool area only to find that the people who were in there were asked to leave and maintenance workers informed us that the pool heater broke along with the water pump and the pool had to be shut down.

My husband took off his shoes and his socks became soaked, A/C broken.

Peeling paint, the vent in the bathroom was gross and dusty.

The AC in the separate sitting area was not hooked up, and additionally, the shower rod fell down.

It seems like there is mold in the building which is not safe, that means the ventilation systems or the AC has problems or just the insulation of the building doesn’t work properly.

Several group events were in residence this week, all of them handled professionally, which meant that participants found an effective and pleasing venue for work, and independent guests never felt our privacy and tranquility infringed upon in any way.

but other issues)
* the thermostat did NOT work; our room was 62 degrees all night (the other couple’s was 65)
* there was a desk but no chair (the other couple had a chair)
* the carpet was dirty
* robes had stains and holes
* final straw - in-room coffee maker BROKEN

And the pool area - filthy!

The rooms are antiquated, our room heating did not work well, the tv barely worked for most of the stay (which is difficult when you have children), and the neighbors were noisy well past 1am making sleep for the family impossible, and the hotel staff didn't care enough to even try to address any issues.

Inside pool was freezing and black mold was on the walls.

You’re in an old building and hence, a window air conditioner adorns one window.

The circuits are strained; the A/C would dim the lamp on its circuit and then cut out momentarily every time it kicked on.

Everyone who worked there from the front desk to the cleaning staff to the pool manager were super friendly and helpful.

The staff is exceptionally well trained, friendly, and helpful.

The staff were friendly and accommodating.

Advance planning was efficient, smooth and friendly, the facility perfect for us, the support staff all very helpful and accommodating.

The entire staff was friendly and hospitable.

All of the employees were friendly and tried to be as accommodating as possible.

All that being said I would stay here again because there are so few places to stay in the Sleepy Hollow area:
Pros: 1) beautiful grounds; 2) friendly staff; 3) lovely outdoor common area; 4) clean; 5) one of the few places to stay in the area.

Front desk staff were friendly and knowledgeable.

All of the staff are very friendly and approachable.

Having booked online and spoken to the hotel to confirm the staff seemed very helpful and friendly.

She answered questions, was very efficient,  polite,  and friendly.

The hotel room was comfortable, and staff was very accommodating and friendly.

The staff were so welcoming and friendly.

I came with a large group for an entire week and yet every single day every single staff member was happy and friendly and helpful!

The staff was friendly, efficient, and happy to offer local touring advice.

The Tarrytown Estates has lovely grounds and very friendly staff.

The in-house restaurant was good, and the staff we interacted with were professional and friendly,

While the estate might be fine for destination weddings or business conferences that book the property exclusively for their event, it's not a friendly property for a personal vacation.

Everyone was friendly and helpful and I came home after a weekend away completely refreshed and happy!

Stains on the pillows, carpet everywhere and stained/dirty, cheap.

They really charged me $ 100 Pet Fee and my yorkshire terrier teacup weighs 6 pounds and on the website reports that dog under 50 lbs is $50.

The breakfast was a bit costly for a buffet.

but just put all the costs in the overall price. Aggravating.

Except for the unsafe tub/shower, this is all small stuff..but unworthy of a high priced "resort".

We paid for a garden view, we were up under the roof and had two very small windows facing the garden, we could not see it because there is a roof from the building blocking.

But - cannot imagine the expense of bringing this property up to code which - is it?

The only thing was the price offered by booking.com didn’t include the resort charge nor did it specify that breakfast was not included in the room price.

I think it was the most expensive room there.

Considering the area Hilton and Marriott charge for parking and this one doesn't is reason enough, plus no resort fee.

The customer service was terrible for this ridiculously overpriced hotel in need of renovations.

but it felt cheap and gross with a high price tag for no reason.

Our room rate was $278 per night before taxes and fees and the room was, as my husband said, "70's Holiday Inn".

But I am too cheap to pay hundreds of dollars for a one night stay.

For me, this place was not worth the price and did not reflect what was advertised.

In sum, it’s a rip off, living off its old reputation.

Definitely not worth the price that they charge per night.

Outdated rooms, no mobility accommodations, a RESORT FEE with NO resort amenities,  drafty rooms, and underwhelming service make for a lackluster experience.

but somehow manages to look like you’ve just walked into a cheap, dated motel.

Employee were extremely helpful and courteous on our trip.

You actually have to buy everything at the front desk and take it to your room.

Front desk staff very pleasant with check-in and other requests.

As usual it was a great stay, clean and the staff were great.

After speaking with the front desk, they switched rooms

We called the receptionist who told us someone would come by.

The staff was very kind and very helpful and professional.

Specially Connor on the overnight shift, he was very helpful and knowledgeable and made sure my stay was great.

Food was innovative and delicious, portions ample, and service was attentive.

The new staff at the front desk were quite personable and welcoming.

We came with our kids and requested a first floor, they gave us a third-floor wing and a bunch of stairs to navigate with three strollers.

the banister along the 2 flights of stairs we had to ascend to get to the room was loose and wobbly, and in a public restroom in the Biddle Mansion, the mirror permanently slants downwards towards your feet because the faucet is too close to the bottom edge of the mirror, and does not allow it to hang flat against the wall (see pic).

It's a deceptively big hotel - we had to walk down two flights of stairs and take an elevator down another two levels to get to our room in the Putnam wing.

I stayed in the Rockland section of rooms next to the main house and had to walk up one short flight of stairs to my room.

Also should add there are no elevators -  be prepared to haul luggage up and down stairs.

When unloading, you access the various buildings via outdoor walkways, up and down hills, finally carrying your bags up and down stairs to access the rooms in different buildings.

Property not for the infirm..we parked bottom of the hill, up path, down 3flights of stairs to our room.

Be sure if you book that you are ready to walk hills and climb stairs.

This allowed us to come right in and avoid stairs.

Buildings are spread out and guests must climb stairs to access their room.

On our way up the stairs we noticed rotting flowers sitting on a table that looked like they had been there for months.

While you do have to carry your bags up a couple flights of stairs, the front desk did offer help if needed.

Quickly learned this stay was a mistake, unless you enjoy paying nearly $400 per night carrying luggage up and down stairs, reading lights that don't work, slamming doors to close them.

At check-in, we had to roll our luggage down a long, steep footpath and then carry it up a flight of stairs.

After lugging all our luggage up the stairs on our own we saw our room.

If you have trouble with stairs, ask for a room on a ground floor, there seem to be no elevators.

If you are disabled or handicapped, I'm sure they find the right room for you as there are a lot of stairs.

Tarrytown House Estate

price

stair

I have an electric car that I have charged out front there before.

I know have a card with $200 on it that can't bee used.

I was also charged for parking and that was not listed .

He said after we checkout, the $100 hold would be released on the credit card within 3-5 days.

but everything else….credit cards, drivers licence, Nexus card and everyone piece of personal information I own.

Electrical outlet clustered around one bed near the window, the other bed near the bathroom has no outlet, harder to charge iPhones.

I gave her my key card she then changed my room which was no big deal until I got upstairs .

She was unable to explained to me why I was over charged some supervisor.

but with so many issues, and the price diffrence from what I was told to what I was charged.

Arrived 10 pm to find my room sold out They claimed credit card problem

When I  looked at my bill on my phone, I saw the charge.

My confirmed reservation that was to cost $425.56 has now cost me $1893 because they have charged me FOUR times.

Lo and behold we checked our credit card on Monday, again on Tuesday, then again on Wednesday and no refund.

Had some drama at checkout when I learned that despite my presenting another credit card at check in.

Desk Staff could not figure out how to credit my stay with IHG rewards program; said I'd have to call HQ and say there was a problem.

When I returned to the desk later to purchase a snack and aspirin to relieve a headache, I was charged for the snack,

The pool doors were unable to open with our key cards despite numerous attempts by staff to reset the door.

For our troubles, we received an apology note from Stacey and a $5 gift card to Dunkin' Donuts.

Our check in was handled in the most friendly and professional manner.

Willie and Angie are 100% on point with customer service and make every customer feel welcomed, not rushed with questions and incredibly friendly.

Staff were exceptionally friendly and strived to help.

EVERYONE at this Hotel is very friendly, professional, courteous and accommodating!

A very clean and friendly place that suited my every need.

The staff was friendly when we had asked to extend our visit and even gave out free water for joining the Hilton Rewards program!

Breakfast was really good and staff very friendly.

This was my 6th year annual Christmas stay at this hotel and every year the staff has been friendly and very helpful.

Booked this hotel 4 days we had a great time exceptionally clean, staff is super friendly.

Hotel was convenient, room well-appointed and clean, breakfast ample, and staff very friendly.

Friendly and professional staff, quiet, clean, excellent location for work and city excursions.

but they handled things beautifully and in a friendly manner.

Extremely friendly staff; great location for my personal needs while in the area; large, comfortable room

but overall friendly staff and felt welcoming!

If you wanna get out of your room and do something you can watch TV downstairs, you can have your food delivered to you and you can meet them in the lobby or the receptionist will call you in your room to come downstairs and get your food.

The manager was making the girl call me and was telling her what to say on the phone.

Gone, 
We each have a phone and a tablet.

even though I’d had to call over and over, they still didn’t have the added day when I arrived.

The Staff allowed some room on our floor BLAST music until it stopped after repeated calls to the front desk to stop the music.

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