I have an electric car that I have charged out front there before.

I know have a card with $200 on it that can't bee used.

I was also charged for parking and that was not listed .

He said after we checkout, the $100 hold would be released on the credit card within 3-5 days.

but everything else….credit cards, drivers licence, Nexus card and everyone piece of personal information I own.

Electrical outlet clustered around one bed near the window, the other bed near the bathroom has no outlet, harder to charge iPhones.

I gave her my key card she then changed my room which was no big deal until I got upstairs .

She was unable to explained to me why I was over charged some supervisor.

but with so many issues, and the price diffrence from what I was told to what I was charged.

Arrived 10 pm to find my room sold out They claimed credit card problem

When I  looked at my bill on my phone, I saw the charge.

My confirmed reservation that was to cost $425.56 has now cost me $1893 because they have charged me FOUR times.

Lo and behold we checked our credit card on Monday, again on Tuesday, then again on Wednesday and no refund.

Had some drama at checkout when I learned that despite my presenting another credit card at check in.

Desk Staff could not figure out how to credit my stay with IHG rewards program; said I'd have to call HQ and say there was a problem.

When I returned to the desk later to purchase a snack and aspirin to relieve a headache, I was charged for the snack,

The pool doors were unable to open with our key cards despite numerous attempts by staff to reset the door.

For our troubles, we received an apology note from Stacey and a $5 gift card to Dunkin' Donuts.

If you wanna get out of your room and do something you can watch TV downstairs, you can have your food delivered to you and you can meet them in the lobby or the receptionist will call you in your room to come downstairs and get your food.

The manager was making the girl call me and was telling her what to say on the phone.

Gone, 
We each have a phone and a tablet.

even though I’d had to call over and over, they still didn’t have the added day when I arrived.

The Staff allowed some room on our floor BLAST music until it stopped after repeated calls to the front desk to stop the music.

The AGM was able to adjust my rate to the original rate and emailed me an update that was before miss Joanna got upset because she was unable to answer my question so Yelled at me and hanged up the phone on me.

They rejected my reservation, & took 3 hours of my vacation time on the Phone in the Lobby with Price line.

I went to the front desk one night to get something and was told I would have to wait because she was trying to call her manager because her relief didnt show up.

During the call the rep asked for my last name a few times bc I forgot my Rm#.

I have nothing to write, please work on a better internet because it’s was very horrible and it didn’t let me use my phone until I had to take off he WiFi and use my own data plan, also be mindful of others

The front desk was not accurate with my reservation had to pull up my confirmation on the phone because they were not sure of my rate.

however return again and call ahead to see if it is back up.

We had no clean towels, so I had to call the front desk early the next day to ask for them.

Worse, after multiple calls and emails to Hilton, they have so far been unable to fix the problem.

I really hadn't had the time to call that afternoon,

We asked to speak to the manager and the person said they we would leave a message with the manager (who was not there at the time) and that the manager MIGHT call us back.

Only minor complaint (if you can call it that) was the bar seemed to lack inventory of some menu items and certain cocktail paraphernalia.

The rooms are spotless and staff very accommodating.

The rooms are clean and ALWAYS meet and or exceed the Hilton standard.

The room was very clean and had a large screen tv

Rooms very clean; staff very helpful in any way you ask.

The rooms are clean, the breakfast is delicious, and the pillows are to die for!

Hotel was very clean and room was even better.

The room itself was clean, spacious, and well-lit.

The rooms are clean and sheets are fresh.

but other than that the room was very clean.

The room was clean and the bed was comfortable.

It was convenient to Flushing Meadows, was reasonably priced with clean rooms and excellent staff.

Hotel was convenient, room well-appointed and clean, breakfast ample, and staff very friendly.

Housekeeping did a great job of keeping the room tidy while not disturbing the mountain of papers we were sorting through.

Inwas happy with my stay room was clean rug had a small odor

Hampton Inn & Suites Yonkers

creditcard

phone

Free parking

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

When we got to our room, the air conditioning unit did not work well and was very noisy.

It is evident that costs were spared left & right and cheap, ineffective measures were used to bandage larger problems.

The Air Conditioning stayed on until we had to turn it off and open the windows to avoid freezing.

We paid $550 for 2 nights and we didn’t even have hot water for a shower, we took freezing cold showers everyday.

Broken air conditioner upon arrival, four calls to the front desk to request it be repaired or our room switched.

With the breakfast included,  no elevators working, and the AC is on a timer so your boiling in the night, not to mention that the whole place  smelled like varnish.

They promised to bring us a space heater, and never showed.

My  bath jets did not work, and the lighting system in my brother's room and fan in the bathroom did not work properly.

After dropping my bag stopped by desk and showed them what was happening with the  thermostat and asked that they look at it while I had dinner.

At one point during our stay we could actually smell cigarette smoke coming out of the vent above the shower.

With the heater running, we started getting a gritty taste in our mouths and itchy eyes, which probably means the ventilation system hasn't been cleaned in 10 years, either.

but there was no fan in the bathroom The hotel is under new management and is being renovated, but meanwhile, go elsewhere.

Wallpaper peeling everywhere, in our rooms, all over the lobby, ac didn't work, elevators were out, one lonely shampoo and washcloth in our bathroom.

Finally we got another room in a different section of the hotel which was old and musty with poorly functioning AC, I would never recommend staying here.

I asked front desk for a fan, they argued over it in front of me and the fan only came after I called 8 hours later (after wedding)  Room cleanliness was lacking- tears in green leather couch in room, tons of trash under the bed.

Their AC cannot handle warm temperatures and rooms can get up to 80 degrees and their only solution is to bring you a fan which is of zero help.

As longtime fans of Doubletree hotels, our stay this week at the Tarrytown location was extremely disappointing.

We noticed the a/c not working and we complaint on the next day.

Very run down, all the reviews you see about the strong smell, the people running around the hallways at night, the lack of hot water, the lack of cleanliness in the rooms, and broken locks on the doors are all true.

The hallways and elevator need to be vacuumed and cleaned.

The hallways and the rooms smelled very musty.

Hallways smell like urine, worn dated carpeting, and no service.

Our room was filthy and the hallway was strewn with trash and used towels/linens.

Every part of our stay was a disaster including: delayed check-in, getting bumped from the room I booked without apology, hallways littered with trash all day that smelled like mildew, rooms that reeked of smoke, dingy furniture, stained carpet, ripped/old bed linens, no hotel management on site, loud guests, a front desk staff who hung up on you when you called with a concern and NO HOT WATER.

Children running,and  playing stomping in hallway until 12:30am waking me up.

Rooms and corridors were dingy, old, and the A/C was cranking out and the thermostat wasn't working.

He told us to go down the hall to the elevator.

There were dirty linens, trash and even dirty dishes in the hallway.

There was a creaky elevator with a hesitant door, and then 6 or so stairs to the second floor hallway -- not good for heavy suitcases or mobility impaired.

On our return there were kids running round the corridors making a lot of noise.

The hallways are endless and hard to navigate.

We got dressed in the hall for a wedding because it was cooler than the room.

It seems like they were trying to update some things as we did see several maintenance workers painting and repairing various areas in the hallways.

To top it off, another guest cursed us out for walking behind them in the hallway.

The guest room was clean and very comfortable.

The room was clean and spacious and had everything I needed.

Beds were comfortable and the room was clean.

My room was clean, and the bed and pillows were incredibly comfortable.

What’s good: the beds are comfortable, room was clean, windows can open, AC worked.

Rooms were clean and comfortable, food was great, and service was superb.

Pros:
Welcoming staff
Beautiful foyer (common area)
Clean room and common areas
Spacious property
Very nice pool and fitness area
Good price

Cons:
Spotty WiFi
Breakfast not included (knew that, though)
While foyer is great area to work, few/no plugs for device (not extremely important,

Our room was very clean , we had a patio with a view of the courtyard ,so beautiful to have my coffee .

The rooms were clean, the beds very comfortable.

The room was very clean, just the way, I have seen it with most Hilton hotels.

You will appreciate the price point for the large clean rooms.

The room was very clean (thank you to the cleaning crew) and spacious.

but parking was easy, easy to get to and room was clean and we got a decent meal without waiting which was a plus on a Friday Night!

Pros:
Lobby smelled amazing- what was that smell?!?

I had to move rooms as the first room 304 had all of the above including mold.

To all you people leaving nasty reviews for this hotel: you should be ashamed.

The room reeked of stale cigarette smoke and scented sprayed chemicals on top of that.

our first room was moldy and smelled like smoke and they gave us another room right away.

The room itself smelled strongly of a combination of mold / smoke.

The general manager was quite nasty about it - no apology or explanation. I was just told "too bad, this is what you get."

The room was outdated and had a TERRIBLE odor - mold, stale smoke??

Room smelled like cigarettes, beds squeaked.and phone didn't work.

And the toilet seat had dried urine on it.

Sleepy Hollow Hotel

smell

hall

Pool

How do you open the door and then get the valet rack through it while keeping it open?

Our bathroom was still had hair from previous guest on bathroom surfaces.

Upon checking into my room, I found a hair all on the bathroom floor.

The spigot on the sink was extremely loose,

From duct tape on the shower head, shelf falling of the wall, no outlet covers on electrical fixtures right next to the bed and the usual grit and grime, it was a pretty awful stay.

Bathroom was filthy, poop was on Tiolet, told staff said, staff stated he will have it address and room cleaned, came back at 8:30 p.m that evening and room was not cleaned.

Our room was old, had a mildew smell, poorly painted over in bathroom, and the toilet was made for an 8 year old.

Mediocre room quality; shower inferior to my base-grade molded home shower; room amenities sparse; staff gave pushback when we needed our room made up (hadn’t been told requests must be in by a certain time).

Shower rod looked like was ready to fall.

Stains on the sheets, a tiny bathroom, hallway lighting that didn’t work, and a cleaning crew that tried to enter my room at 9am while I was in the shower.

The toilet was so low to the ground that it was only the right height for my 6 year old.

The carpeting in one room was wet (probably a leaking fridge) and the other room had no soap.

Did not clean the room not enough soap and shampoo.

Soiled sheets on supposedly “clean bed.” marijuana and cigarette smoke throughout a “NON SMOKING HOTEL” 
Filthy phones, remote control, air vents in bathroom full of dust.

What was worse is when we walked into the bathroom, it was used.

Too many cleanliness issue in the elevator, the bedroom and the bathroom.

The housekeeping is accommodating when you need an extra towel or blanket they are there for you immediately plus they keep the place clean and when you need your room to be serviced, they take care of it in a timely fashion.

The staff is friendly and the rooms are clean.

The hotel was very clean
Everyone was nice
My room was very clean 
Housekeeping did a great job
I told all my friends about my stay at Hampton by Hilton.

I appreciated the free parking, they did have a hot breakfast, room was clean and the remote control for the TV was wrapped in plastic and sanitized.

It was like winning lotto when I hit the Hampton Inn
From great staff, impeccably clean room, perfect AC .

Rooms were clean, lobby was clean & smelled very inviting.

I gave the review earlier here staff was great room was clean.

The room was clean , service was great, the staff was very friendly..

The housekeeper did a great job keeping the room clean.

The breakfast was clean and okay, the room was clean bed was comfortable.

Too me, it had the two most important things, friendly staff and clean rooms.

Professional staff, clean rooms, small-ish bathrooms, poor property set up . .

secondly the hotel room was extremely damp - you could smell it as soon as you walked into the room - the floor was wet meaning we could not walk bare foot and I have left tye hotel with a chest infection which I will put down to the damp condition of the room.

Pool was very cloudy, pool handrail loose, and cigarette

My room had a very strong odor and I was switched to a different room without a problem.

The room itself had an odd odor, and the air conditioner was very loud.

The carpets were sprayed daily with disinfectant and the hotelq1 smelled like chlorine bleach at all times, except when one of the guests came in after smoking pot which happened frequently.

but rooms are old and smell Smokey and overly fragrant.

And there was an odd smell throughout the property that I couldn’t identify

Smoke smelling hallways and fire alarm pulled multiple times in one night.

The smell of smoke was quite apparent, extremely strong.

I just left the Marquis in Atl, terrible, musty towels , bad internet, ac was barely there.

Front desk nasty especially Brandy…her answer to everything “do you want to check out”.

Hampton Inn White Plains / Tarrytown

bathroom

The floor plan is like many other older courtyards, mostly horizontal, with only a single elevator in a remote corner of the hotel, far from the check-in desk.

Only one elevator for the entire hotel too. .

Then, I was frustrated by the layout, only one elevator, stairs don't go to all floors, etc.

Inexplicably, the elevators are in the rear of the building.

It was easier to walk up the stairs than to find the elevator which was a distance from the check-in in the lobby.

Noise from the hydraulic lift going up and down was constant along with the noise from the transport cart being used.

I asked the FD person where the elevator was..finally found it after quite an extended walk.

The layout is a bit weird as the hotel is set into a hillside with inadequate elevator service.

Ice is only at the elevator so you have to go all the way around for that too.

They need a front lobby elevator for sure.

If you’re going to take the elevator, you might want to park in the rear lot and save yourself some steps!

The elevator is in one corner of the small building so ask for a room nearby if that is an issue for you.

They have only one elevator and it is poorly located in a far corner from the lobby.

Also, I had to lug my bags up flights of stairs as the elevator was at the far end of the hall from the room.

The elevator is not well located, so you could have a hike to your room.

As others pointed out, layout is a bit unusual - lots of walking to get to elevators.

Ok Hotel  the layout is awkward The lifts inadequate and the rooms a little dated

Terraced into a hill, which perhaps accounts for its being long and sprawling, with a hard-to-find elevator tucked into a corner far from the reception area--an inconvenience to which the staff is either oblivious or is pretending to be oblivious.

Our only disappointment was that there is only one elevator in the complex - located at the farthest location from the front desk.

but this is a classic 'square' courtyard, with long hallways and only 1 elevator, so once you know where your room is you might park towards the back and enter through one of the corners.

The hallways needed a good  carpet-cleaning, with a one-inch strip of dirt and grime along each wall.

We noticed no hallway or neighbor noise at all.

The hallway was thick with marijuana smoke, to the extent that the inside of my room smelled like marijuana.

but still) I heard her from down the hall. First time I've ever stayed in the "garden level."

The general building decor like carpets, hallways, etc.

Long walks to the rooms through never-ending corridors.

The second floor is quieter than the first (no one above you), and the rooms towards the back are quieter (fewer people walking through the hallways).

THE OUTDATED
1. long corridors that go on forever, with only one far-away-located elevator in a corner of  the complex, so be prepared for a long walk to your room unless you specify that you want a room close to the one elevator. 2.

I told them that would not be acceptable, so the changed me to a second floor different hall.

The only thing I did not like was the maze of hallways that seemed to be very confusing.

The hallways seemed a bit dated and the hotel was not quite as luxurious as others,

Lots of outside noise coming from the parking lot and the hallways.

We also found that we were disturbed often by noisy late night guests shouting in the halls; this is not the fault of the hotel, of course (and they make it a point to clearly post "quiet hours" expectations and times),

The hallways and stairwells were very cold.

The room we stayed in (129) was on the corner of two hallways and was noisy.

And the sound conditioning between the room and the hallway was not all that great.

And if people can't control their kids running up and down the hall it is not the hotel's fault.

- The room was clean and we had service every day.

the rooms are clean and well-appointed, the staff was gracious.

The rooms are clean, the lobby is very nice with lots of seating areas.

Very happy with the cleanliness of our room and nicely maintained the gym was.

The room was clean, modern, and properly-equipped.

Absolutely impeccable, I have absolutely no criticism, rooms  so clean and cozy it’s a home away from home , clean , updated , extremely well maintained, Staff was courteous,  kind , knowledgeable,  helpful , neat , clean , professional,  I can’t say enough good things about this particular courtyard Marriott , I highly recommend for couples , family , business, anything .

Room was clean and comfortable with plenty of room compared to others.

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