Apple bees is also like 5 mins away you can walk there if you’re a walker other wise drive or have your food delivered to you !

The breakfast lacked fresh fruit of any kind and had lines of people waiting to use the waffle maker because they were half assing it using a temporary table.

My room has always been super clean and the breakfast is also very good!

The breakfast was very good and the gym was great and even had a Peloton bike!

Good service, comfortable beds, clean….nice complementary breakfast. Great!

Breakfast was excellent - waffles, 3 cereal choices, yogurt, eggs, sausage, potatoes, juices, coffee/tea, toast, bagels and the most delicious selection of individually wrapped loaves ever!!

The complimentary breakfast was among several comforting amenities that were appreciated by this family.

The breakfast was delicious and ordered a wide variety of selections.

It is very clean breakfast hot and plenty to eat.would definitely comeback.

The rooms are clean, the breakfast is delicious, and the pillows are to die for!

Parking at the hotel is never an issue and you receive complimentary wifi as well as breakfast when you stay here.

The Complimentary Breakfast is awesome, and the Team Members serving breakfast are great!

Complimentary breakfast was available, as always, with a few pandemic-related quirks.

We got the double bed room which was relatively inexpensive, and it came with a free breakfast (which was very satisfying).

Then there was Nayla the breakfast service member, her smile radiated the area, she coordinated the guess in a very polite manner.

Breakfast was really good and staff very friendly.

We had a really good stay, and enjoyed the excellent choices at the free breakfast buffet.

I have an electric car that I have charged out front there before.

I know have a card with $200 on it that can't bee used.

I was also charged for parking and that was not listed .

He said after we checkout, the $100 hold would be released on the credit card within 3-5 days.

but everything else….credit cards, drivers licence, Nexus card and everyone piece of personal information I own.

Electrical outlet clustered around one bed near the window, the other bed near the bathroom has no outlet, harder to charge iPhones.

I gave her my key card she then changed my room which was no big deal until I got upstairs .

She was unable to explained to me why I was over charged some supervisor.

but with so many issues, and the price diffrence from what I was told to what I was charged.

Arrived 10 pm to find my room sold out They claimed credit card problem

When I  looked at my bill on my phone, I saw the charge.

My confirmed reservation that was to cost $425.56 has now cost me $1893 because they have charged me FOUR times.

Lo and behold we checked our credit card on Monday, again on Tuesday, then again on Wednesday and no refund.

Had some drama at checkout when I learned that despite my presenting another credit card at check in.

Desk Staff could not figure out how to credit my stay with IHG rewards program; said I'd have to call HQ and say there was a problem.

When I returned to the desk later to purchase a snack and aspirin to relieve a headache, I was charged for the snack,

The pool doors were unable to open with our key cards despite numerous attempts by staff to reset the door.

For our troubles, we received an apology note from Stacey and a $5 gift card to Dunkin' Donuts.

If you wanna get out of your room and do something you can watch TV downstairs, you can have your food delivered to you and you can meet them in the lobby or the receptionist will call you in your room to come downstairs and get your food.

The manager was making the girl call me and was telling her what to say on the phone.

Gone, 
We each have a phone and a tablet.

even though I’d had to call over and over, they still didn’t have the added day when I arrived.

The Staff allowed some room on our floor BLAST music until it stopped after repeated calls to the front desk to stop the music.

The AGM was able to adjust my rate to the original rate and emailed me an update that was before miss Joanna got upset because she was unable to answer my question so Yelled at me and hanged up the phone on me.

They rejected my reservation, & took 3 hours of my vacation time on the Phone in the Lobby with Price line.

I went to the front desk one night to get something and was told I would have to wait because she was trying to call her manager because her relief didnt show up.

During the call the rep asked for my last name a few times bc I forgot my Rm#.

I have nothing to write, please work on a better internet because it’s was very horrible and it didn’t let me use my phone until I had to take off he WiFi and use my own data plan, also be mindful of others

The front desk was not accurate with my reservation had to pull up my confirmation on the phone because they were not sure of my rate.

however return again and call ahead to see if it is back up.

We had no clean towels, so I had to call the front desk early the next day to ask for them.

Worse, after multiple calls and emails to Hilton, they have so far been unable to fix the problem.

I really hadn't had the time to call that afternoon,

We asked to speak to the manager and the person said they we would leave a message with the manager (who was not there at the time) and that the manager MIGHT call us back.

Only minor complaint (if you can call it that) was the bar seemed to lack inventory of some menu items and certain cocktail paraphernalia.

Hampton Inn & Suites Yonkers

creditcard

phone

Free parking

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

How do you open the door and then get the valet rack through it while keeping it open?

Our bathroom was still had hair from previous guest on bathroom surfaces.

Upon checking into my room, I found a hair all on the bathroom floor.

The spigot on the sink was extremely loose,

From duct tape on the shower head, shelf falling of the wall, no outlet covers on electrical fixtures right next to the bed and the usual grit and grime, it was a pretty awful stay.

Bathroom was filthy, poop was on Tiolet, told staff said, staff stated he will have it address and room cleaned, came back at 8:30 p.m that evening and room was not cleaned.

Our room was old, had a mildew smell, poorly painted over in bathroom, and the toilet was made for an 8 year old.

Mediocre room quality; shower inferior to my base-grade molded home shower; room amenities sparse; staff gave pushback when we needed our room made up (hadn’t been told requests must be in by a certain time).

Shower rod looked like was ready to fall.

Stains on the sheets, a tiny bathroom, hallway lighting that didn’t work, and a cleaning crew that tried to enter my room at 9am while I was in the shower.

The toilet was so low to the ground that it was only the right height for my 6 year old.

The carpeting in one room was wet (probably a leaking fridge) and the other room had no soap.

Did not clean the room not enough soap and shampoo.

Soiled sheets on supposedly “clean bed.” marijuana and cigarette smoke throughout a “NON SMOKING HOTEL” 
Filthy phones, remote control, air vents in bathroom full of dust.

What was worse is when we walked into the bathroom, it was used.

Too many cleanliness issue in the elevator, the bedroom and the bathroom.

Breakfast was as good as pre-covid hotel breakfasts.

Great free breakfast with lots of options.

I am looking forward to seeing all of the incredible staff from the fabulous front desk personnel, the ladies who do an amazing job in the breakfast area, to the staff who deliver the little tables when my room was missing it.

The breakfast was great and the eating area well decorated and clean.

Breakfast was fine I might add and the entire first floor looks good and clean.

The complementary breakfast is perfect and the woman Donna that runs the kitchen keeps the place immaculate and orderly.

The breakfast was standard Hampton breakfast with a large room.

The breakfast area was nice and there were the usual good choices from Hilton.

Clean hotel and breakfast options could be improved.

There was a good breakfast included with good variety of items.

The breakfast is fresh and plentiful, and their breakfast area is fairly large and quite comfortable.

The breakfast was fabulous - arranged very well and afforded a great selection of food - the only hotel I have been in during the past year and a half that has provided such a variety of food while still adhering to restrictions set by the pandemic!

Breakfast was good with choices and attention to provisions.

The complimentary breakfast is a waffle maker covered in community batter and a greasy pan of sausage.

I appreciated the free parking, they did have a hot breakfast, room was clean and the remote control for the TV was wrapped in plastic and sanitized.

And we do so because they are consistent with good front desk, good housekeeping, reasonable breakfast (considering it's free) .

The breakfast was really substandard, which is a big problem; Hampton Inn usually has really good breakfasts—so that was a major disappointment.

secondly the hotel room was extremely damp - you could smell it as soon as you walked into the room - the floor was wet meaning we could not walk bare foot and I have left tye hotel with a chest infection which I will put down to the damp condition of the room.

Pool was very cloudy, pool handrail loose, and cigarette

My room had a very strong odor and I was switched to a different room without a problem.

The room itself had an odd odor, and the air conditioner was very loud.

The carpets were sprayed daily with disinfectant and the hotelq1 smelled like chlorine bleach at all times, except when one of the guests came in after smoking pot which happened frequently.

but rooms are old and smell Smokey and overly fragrant.

And there was an odd smell throughout the property that I couldn’t identify

Smoke smelling hallways and fire alarm pulled multiple times in one night.

The smell of smoke was quite apparent, extremely strong.

I just left the Marquis in Atl, terrible, musty towels , bad internet, ac was barely there.

Front desk nasty especially Brandy…her answer to everything “do you want to check out”.

Hampton Inn White Plains / Tarrytown

smell

bathroom

Pool

The issues are:

- room smelled moldy and mildewy - from the ac.

It was hard to figure out the heating system.

Our AC controls didn't work in the middle of the night; the nighttime security guard came promptly and reset the AC really well so that the room immediately cooled off.

The thermostat in the room never worked, it just blew the same temperature air regardless of the settings.

It took two calls to get the towels and we just ignored the air conditioner since we were headed out in the am.

Black mold in the shower; each time daily housekeeping came ALWAYS  missing lots..coffee refresher, towel service..do we have to hide 2towels,..broken curtain rod, we needed to lift the the window bench to access the window AC.

but he would "try" to turn up the ONE water heater in the hotel for me.

She decided not to stay even one night because in addition to the stairs, the room did not have proper AC.

Then, we ventured to the pool area only to find that the people who were in there were asked to leave and maintenance workers informed us that the pool heater broke along with the water pump and the pool had to be shut down.

My husband took off his shoes and his socks became soaked, A/C broken.

Peeling paint, the vent in the bathroom was gross and dusty.

The AC in the separate sitting area was not hooked up, and additionally, the shower rod fell down.

It seems like there is mold in the building which is not safe, that means the ventilation systems or the AC has problems or just the insulation of the building doesn’t work properly.

Several group events were in residence this week, all of them handled professionally, which meant that participants found an effective and pleasing venue for work, and independent guests never felt our privacy and tranquility infringed upon in any way.

but other issues)
* the thermostat did NOT work; our room was 62 degrees all night (the other couple’s was 65)
* there was a desk but no chair (the other couple had a chair)
* the carpet was dirty
* robes had stains and holes
* final straw - in-room coffee maker BROKEN

And the pool area - filthy!

The rooms are antiquated, our room heating did not work well, the tv barely worked for most of the stay (which is difficult when you have children), and the neighbors were noisy well past 1am making sleep for the family impossible, and the hotel staff didn't care enough to even try to address any issues.

Inside pool was freezing and black mold was on the walls.

You’re in an old building and hence, a window air conditioner adorns one window.

The circuits are strained; the A/C would dim the lamp on its circuit and then cut out momentarily every time it kicked on.

With a wonderful breakfast to start the day.

fresh made omelets ,waffles,fruit,yogurt, rolls scrambled eggs,bacon,sausage.

Yessenia could not have been more attentive at breakfast.

The breakfast staff was also extremely efficient and responsive to all our needs and the breakfast was excellent and included just about anything you would want.

Breakfast was standard Marriott with an omelet station.

The building where breakfast is held is lovely and the breakfast itself stupendous- very fresh diverse fruit selection- freshly made omelette stand - great buffet.

The property is clean, breakfast is exceptional, the Staff at the Winter palace is Great, OMG the waffles are the Best.

Food was innovative and delicious, portions ample, and service was attentive.

The breakfast buffet was excellent (only $20), in the beautiful stone mansion, and we could have a leisurely breakfast,

Had a great breakfast in the Winter Palace and did the walking trail along the river.

Breakfast in Biddle Mansion was delicious with sweeping views….

Breakfast also comes with breathtaking views.

Had a delicious dinner in the bar section of Goosefeather which had a great vibe (make a reservation in advance, the place gets packed).

We had a great couple of breakfast's in the Winter Palace watching wildlife travel around on the lawns.

There is no food available, other than dinner at the quite tasty Goosefeathers (which shared our building) and a daily breakfast.

Another guest suggested we sit at the bar, which was fun and the food was delicious.

The breakfast was very good, the dining room overlooks gardens and the river.

Stains on the pillows, carpet everywhere and stained/dirty, cheap.

They really charged me $ 100 Pet Fee and my yorkshire terrier teacup weighs 6 pounds and on the website reports that dog under 50 lbs is $50.

The breakfast was a bit costly for a buffet.

but just put all the costs in the overall price. Aggravating.

Except for the unsafe tub/shower, this is all small stuff..but unworthy of a high priced "resort".

We paid for a garden view, we were up under the roof and had two very small windows facing the garden, we could not see it because there is a roof from the building blocking.

But - cannot imagine the expense of bringing this property up to code which - is it?

The only thing was the price offered by booking.com didn’t include the resort charge nor did it specify that breakfast was not included in the room price.

I think it was the most expensive room there.

Considering the area Hilton and Marriott charge for parking and this one doesn't is reason enough, plus no resort fee.

The customer service was terrible for this ridiculously overpriced hotel in need of renovations.

but it felt cheap and gross with a high price tag for no reason.

Our room rate was $278 per night before taxes and fees and the room was, as my husband said, "70's Holiday Inn".

But I am too cheap to pay hundreds of dollars for a one night stay.

For me, this place was not worth the price and did not reflect what was advertised.

In sum, it’s a rip off, living off its old reputation.

Definitely not worth the price that they charge per night.

Outdated rooms, no mobility accommodations, a RESORT FEE with NO resort amenities,  drafty rooms, and underwhelming service make for a lackluster experience.

but somehow manages to look like you’ve just walked into a cheap, dated motel.

We came with our kids and requested a first floor, they gave us a third-floor wing and a bunch of stairs to navigate with three strollers.

the banister along the 2 flights of stairs we had to ascend to get to the room was loose and wobbly, and in a public restroom in the Biddle Mansion, the mirror permanently slants downwards towards your feet because the faucet is too close to the bottom edge of the mirror, and does not allow it to hang flat against the wall (see pic).

It's a deceptively big hotel - we had to walk down two flights of stairs and take an elevator down another two levels to get to our room in the Putnam wing.

I stayed in the Rockland section of rooms next to the main house and had to walk up one short flight of stairs to my room.

Also should add there are no elevators -  be prepared to haul luggage up and down stairs.

When unloading, you access the various buildings via outdoor walkways, up and down hills, finally carrying your bags up and down stairs to access the rooms in different buildings.

Property not for the infirm..we parked bottom of the hill, up path, down 3flights of stairs to our room.

Be sure if you book that you are ready to walk hills and climb stairs.

This allowed us to come right in and avoid stairs.

Buildings are spread out and guests must climb stairs to access their room.

On our way up the stairs we noticed rotting flowers sitting on a table that looked like they had been there for months.

While you do have to carry your bags up a couple flights of stairs, the front desk did offer help if needed.

Quickly learned this stay was a mistake, unless you enjoy paying nearly $400 per night carrying luggage up and down stairs, reading lights that don't work, slamming doors to close them.

At check-in, we had to roll our luggage down a long, steep footpath and then carry it up a flight of stairs.

After lugging all our luggage up the stairs on our own we saw our room.

If you have trouble with stairs, ask for a room on a ground floor, there seem to be no elevators.

If you are disabled or handicapped, I'm sure they find the right room for you as there are a lot of stairs.

Tarrytown House Estate

price

stair

which would have been an issue if we intended to use that additional sleeping space/ noisy bathroom lighting. .

The mirrored light in the bath sink area was very dimly lit making it extremely difficult do put on makeup.

There were extremely loud clanks/bangs from the walls in the bathroom at all hours.

Bathroom had mechanical and cleanliness issues.

Several floor tiles in the bathroom are loose, making noise while you walk over them.

but maybe she stopped by and took the soap.

No dust bunnies, no stained furniture or carpets, no mold in the shower.

Our toilet ran constantly due to the flapper was broken and zip tied to a pipe.

After we ran out of towels and toilet paper (no extra supplies in room) we asked for refills at the front desk and

Lighting is poor in all areas, only one trash can for the unit, and the toilet paper is like crepe paper.

Also, we were short of toilet paper and had to call for that as well.

The room was missing hand towels, and one of the bath towels was poorly folded as if it had been used and hastily replaced.

In addition, even after housekeeping serviced the room, we were often left without shampoo, soap, coffee and/or towels.

It was a horrible experience:

 No air conditioning in the hallways during 90+ degree days
 Bedbugs
 Non-working vent in the bathroom
 Clogged sink in the bathroom
 Soiled carpets, inside and outside of our room
 Unhelpful and rude staff
This is one of the worst, if not the worst, hotel in which I've ever stayed in the United States.

Only one waste can - no waste can in the bathroom!

We had the pleasure of spending one night at the hotel and it was excellent from checking in with Mae to the breakfast in the morning.

They also offer a lovely breakfast and the kitchen staff are very helpful.

The breakfast egg/sausage on a bagel sandwich was inedible.

They had cage-free eggs hardboiled daily and scrambled, or done other ways on each day.

The workout area was well equipped, our grandson enjoyed the pool and  complementary breakfast  had a nice selection of food.

Dec, 8, 2023

Oct, 22, 2023

Oct, 24, 2023

Oct, 7, 2023

Dec, 7, 2023

Oct, 29, 2023

Aug, 21, 2023

Jun, 6, 2023

Oct, 20, 2023

Sep, 11, 2023

Nov, 24, 2023

Sep, 18, 2023

Aug, 13, 2023

Jul, 20, 2023

Sep, 24, 2022

Apr, 11, 2022

Dec, 5, 2023

Nov, 26, 2023

Sep, 27, 2023

Sep, 26, 2023