AC units don't work, front desk had no clue on how to solve the problem and the rude manager didn't want to give me another room or a refund, on top of that I was over charged.

The A/C unit made a loud noise and wouldn't work all that well.

The carpet was drenched with water from a leaky AC.

A/C, heater, and internet were not working.

The AC unit in the room makes an AWFUL sound.

The heating system was NOT working in our room and while we understand it can take awhile to heat up.

We could not turn off the unit using the remote.

The only downside was the blue light on the a/c in the room.

Had a little trouble getting the A/C remote or unit to work,

My only complaint is the placement of the mini-split aircon directly on the sofa in my room.

However, the AC is a system I have never seen before and no matter how hard we tried to adjust the system according to the directions, we were still freezing to the point that I had a headache both nights -- the boys in the family loved it.

The main issue I had was trying to figure out the remote control for the L/G A/C.

The air con (LG wall one rather than under the window) was one of the quietest we have ever had in a hotel room.

The only complaint I have is the bright blue light from the heater/AC wall unit.

But I was warm and not in a snowbank on the side of the highway freezing to death so I forgive them!

A couple of minor issues; no exhaust fan in the bathroom, or rather, no way of turning it on, so the bathroom got very steamy during showers, we couldn't leave the bathroom door open as it would swing shut, I don't know if that was by design or maybe a gravity effect on a heavy door, finally I shoved my sandal under the door, and that kept it open.

but the ac only seemed to work over the couch area.

It is not the Motels fault that there are guest that   think they have to let the doors to their rooms slam  .

You have to go to the front desk to exchange towles and leave trash out side your door.

One of the most annoying things was the bathroom door that automatically closed, which was a bit ironic since the door to the room didn't.

They said our DO NOT DISTURB SIGN was on the door,

but door to restroom closes automatically on a spring, making it difficult for mobility.

The hotel is around three years old and has special locks on the door to avoid unwanted entry.

In the morning we found a note under the door explaining the situation and giving helpful information.

Did not hear any doors or noise from hall or other rooms.

However, hallway doors slammed all night and people were loud.

He said "Never" and I left to him yelling at me as I walked out the door.

There is laminate flooring near the door and this extends into the bathroom.

The Staff were very friendly and very welcoming I really enjoyed my stay there I would recommend this hotel to anyone Family and Friends.

The staff are so friendly they make you feel like you are family.

well kept property for a good price with friendly staff

comfortable beds and a nice breakfast 

big TV and plenty of parking with quiet rooms cold AC 

the staff was friendly and the exterior is well kept

The server was very friendly and helpful!

Looking for a comfortable and quite stay in a safe and friendly environment?

Staff was very friendly and accommodating of all of our needs!

The breakfast was good it was served by a worker, I had no problem with that she was nice and friendly.

The service was great staff was very courteous and friendly , room was very clean and orderly , snack room was stocked good, breakfast was very good, staff was very professional, breakfast room was very clean and orderly, would definitely recommend it for anyone else..,

The breakfast was fantastic and ALL of the hotel staff were very friendly and accommodating. FYI.

The breakfast hostess was friendly, kept the area clean & well stocked and cooked the food expertly.

Very friendly and check-in went smoothly.

The lady in the breakfast area was very friendly and on top of everything.

The staff is very nice and friendly, they go above and beyond their job duties.

Front desk staff are friendly and extremely helpful.

Check-in was quick and easy with the staff proving very friendly and helpful

They were a friendly and easy going staff.They were a very big help and very considerate with regard  our medical problems.

The staff was very friendly and helpful with extra amenities that we needed.

This hotel exceeded all my expectations—friendly personnel, cleanliness, and a breakfast with so many hot and cold selections and individual fresh fruit cups.

Breakfast great and the breakfast attendant was awesome!

The staff is genuinely concerned about their guest and make every attempt to make guests feel at home!

The staff was great BUT the breakfast, try it!!! !

Entire staff is friendly and put the guest first!

From my arrival to my departure everything was in order, your staff was very attentive and professional
in the way they carried themselves.

They were very accommodating and the breakfast the next morning was amazing!

Staff greets us with courtesy and professionalism, the entire hotel looks spotlessly clean.

Newer hotel with a fantastic staff eager to ensure you enjoy your stay.

Best Western Plus North Odessa Inn & Suites

door

Free parking

Free High Speed Internet (WiFi)

Pool

Pool needs strains clean out
Rooms need maintenance , shower head, sink drains unplug.!!

No stopper in sink, likely due to rust and no maintenance.

but the bathroom was very bright although kind of grungy and worn looking.

Also, beware of the bar/lounge - apparently the men who go there use the bathroom outside against the wall in the parking lot rather than the restroom inside.

The only thing is maybe one time the housekeeping didn’t clean the bathroom properly.

Shower was also dirty around drain and shower head.

The Kleenex dispenser fell out when I pulled out a tissue just missing my foot.

I arrived to find out the shuttle did not run for an hour after my flight and then the room smelled of pee the bathroom floor was sticky and the sink had dried food on it the drunken guest out side where very loud and had there car stereo playing just not a place to relax before a early flight

The lobby reeks of cigarette smoke, there’s some sort of animal nests all along the roof line, there are spaces all around the room doors (they don’t completely close), the a/c vents are filthy with mold and dirt, mold in the bathrooms.

There was used shampoo and conditioner bottles in the shower

but the fixtures in the bathroom were extremely dated.

The carpet wasn’t vacuumed, the counters weren’t wiped down, the toilet had pee stains on it, and the mirrors had liquid running down them.

Slimy bathroom floors, dirty sinks, hair on the sheets, and food spilt on the common space hallway for days.

We wouldn't take a shower in the bathroom because we were grossed out by it.

The toilet in our room did not flush properly, and the phone did not work.

Clean comfortable rooms, shabby poorly lit hallways; few amenities (restaurants, shopping, entertainment). Confusing roadways (frontage roads, loops, poor signage)

Got charged an extra night because while booking they booked it a day early.

I went to this "place" about 3 weeks ago, asking to be contacted by their person in charge of their conference room rental.

the hotel's policy of photocopying Driver's License (as a Wyndham member with a valid credit card) is troubling in this era of identity theft.

I attempted checked-in with a debit Master card from which the hotel could not get approval for the charges.

The staff which lives on the property was rude and didn't know or care that I was over charged.

I addressed the exit door being unlocked since it's posted that the only entry to the hotel is through card key and it's locked 24 hours a day.

even though I had paid through hotels.com already and then wait several days after my trip for the charge to drop.

Had to go up front 3 times to reactivate my card which was frusterating.

Upon arrival, the entire stay was charged, the check-in employee did not know how the rewards system worked.

I think they are charging  $30 more because of the continental breakfast.

I bring my 4-slot usb plug everywhere so I only have to plug in one thing to charge everything.

First morning at breakfast - the person in charge took a break and the hot food containers were empty.

There was a small surcharge to have our dogs with us,

However, the lady at the desk refused to grant a credit because it was slightly after 6pm.

they charged me to much money and then the lady said she could fix it and didnt.

Room was clean, staff nice,  the only problem I have is that they "thought"  we were staying longer and tried to charge me $911 so watch your account!!! !

but they were able to charge my credit card.

I called Uber, got a nice driver, and he took me to the Marriott Residence Inn, which was clean, comfortable and friendly.

The staff was super friendly and accommodating!!

The night shift shuttle driver picked us up from the airport is friendly.

The staff was wonderful and helpful and friendly and courteous.

Hotel staff were friendly and professional.

The staff was friendly and the room was clean.

The hotel staff is friendly and accommodating.

Hotel was clean and staff were friendly and polite.

but they were clean and the staff was friendly.

The staff was friendly and knowledgeable.

I found it very comfortable, clean, and friendly.

Hotel staff was friendly and willing to help with anything I asked.

the staff was very professional and friendly.

but the hallways were smoky and smelled like weed.

What appeared to be mold was observed on the hallway walls.

but halls and room had a paint/mold/mothballs smell.

though inexpensive for the area, had a very strong odor of garlic and onions in the room, hallways, and lobby.

Hallways smell all of cigarette smoke that’s been masked.

I couldn't even walk down the hall with out feeling uncomfortable.

although the elevator and hallways seem to have been let go.

The pool was not open and the door near our hallway was jammed open until I shut it.

Beeping smoke alarm out in the hall kept me up all night.

However, the hallway reaked of smoking and the smell kept coming in our room all night long.

Only noise was people closing doors up the hall,

while im walking down the hallway  i smell cigarette smoke, this is a NON SMOKING HOTEL.

Hallway smells of smoke, which is terrible for me due to asthma.

people walking in the halls were very loud.

Carpets in hallways were horrible stained.

There were broken and missing tiles in the floor of the lobby and in the hallways.

Sometimes you could smell smoke in the hallways

I checked in and went to the room they gave me and it was disgusting.

but nothing could make up for the filth and maintenance neglect that has occurred there over the years.

although closed was extremely nasty looking.

Smoke detectors were not properly installed.

The non English people running the hotel not only do they smell like they haven’t bathed in weeks

This was the dirtiest most disgusting hotel Ive ever had the misfortune to have had to stay in for one night!

Room was supposed to be non-smoking and it reeked of cigarettes the second I stepped in.

I reported to the staff that The room had a feline urine smell in the carpet and that it was unbearable I think staff and management cleaned the room

It was supposed to be a non-smoking room,

but residents were smoking in the hall way.

Front desk staff were very pleasant and the equipment in their office center worked well.

The staff is great and the food was also tasty.

The staff is real helpful and will try to make your stay as pleasant as possible.

The front desk gentleman said they were reopening the following week.

Staff were nice and the front desk area was good.

The front seat clerk was very nice and the room was cozy.

The front rectified the situation, and took excellent care of me.

Hospitality in the kitchen was outstanding, Front desk was okay

Baymont by Wyndham Midland Airport

smell

bathroom

creditcard

hall

I think my only criticism is that breakfast is not included with room charge.

Room cleanliness was very poor, aged furniture, no UBC ports for charging tech gear or phone in room, no clock.

Tried three times to resolve issues with my room and billing.

Didn’t know there was a charge until we were presented with the bill.

If you are going to charge the ridiculous room rates maybe don't charge extra for a breakfast that takes half an hour to deliver.

My wife was Hilton silver and they charged us for our two bottles of water.

but the last time I stayed I was charged about $19 for asking 5 scramble (white eggs) and a couple of fried eggs.

Breakfast is not worth the $11.00 they charge you.

My plans did change and after notifying the hotel in early afternoon that the room would be available after being told that the hotel was overbooked, was still charged for 2 nights--could have been more flexible under the circumstances

With all of the activity in the Odessa TX region all of the hotels are charging a premium rate so that is my only complaint.

but they need to be cautious of the prices they are charging.

Unanticipated Breakfast Charge left a 'sneaky' taste in my mouth,

I wish I would have gotten his name to give him credit.

I paid for my 2 night stay and then I was charged an extra $100.00 for a "no show".

On a positive note, when I explained the foregoing to a manager the next day, I was not charged for the room.

I don’t understand why the mechanism on those doors are not adjusted to close without slamming.

but my coworker had to switch rooms due to the car dealer next door blasting music in the middle of the night.

but by this time we were all dressed, had breakfast and were out the door and on our way for a long road trip.

There were some hiccups like batteries missing from my remote and my door was difficult to shut at times,

Door did not snap shut when leaving room - a teaching moment for my kids.

.. is firstly a very noisy hotel, sure something could be done about the noise bleed through door spaces ?

My room was in the rear of the hotel and was quiet except for opening and closing the door which seemed to be in a bind and scraped the frame each time.

Only bad part was while I was out of my room, the maid came in and left the door open and unlocked.

Only constructive criticism is that we had a hammer head sized hole in the bathroom door (not all the way through both skins) and some rust around the shower hand hold bar.

There were oil workers in and out of the building all night slamming doors and yelling in the hall ways.

The hotel room doors did slam shut loudly.

Room doors have an overactive closing mechanism that causes them to slam shut each time.

however, I upon check in I was given a key that would not open the door.

The doors closing was loud and it was somewhat loud throughout the hotel.

Door closures NEED to be adjusted, as door were "slamming" all  night.

The front desk staff was not acommadating and could not get me and two other overbooked customers out the door fast enough.

Great hotel, staff was friendly and welcoming.

March 16 to March 20, 2022
Pros:
- Common areas are clean and well-maintained
- Employees are friendly, professional and helpful
- Room 349 was clean; the mattress and pillows were comfortable.

The staff is very friendly and accommodating.

Staff is very friendly and enjoyed using the gym.

Friendly staff, clean and well appointed.

The staff was great and very friendly and helpful.

John at the front desk was friendly and kind.

The staff here is super friendly and tries really hard and that is what rescues an otherwise slightly below standard, very worn property.

Staff was very friendly and talkative if you wanted to talk.

The desk staff was very friendly and helpful, especially when we asked about a good restaurant for the dinner meal

The hotel accommodations were very nice and all of the staff was very friendly.

Friendly staff and great breakfast (extra $) 👍🏻👍🏻

The staff was very friendly and accommodating.

but the staff was very friendly and accommodating.

The property was warm and inviting, the staff made the check in process simple and quick.

I should also commend the staff who are so kind.

The receptionist Gracie was very pleasant and helpful with directions  and great places to eat.

Andrea was very courteous and helpful in every way possible.

John and Graciela were wonderful and very kind.

Congratulations to the management and employees on a job well done.

This hotel is new and they staff go out of their way to make you feel welcome.

All the employees were super helpful and very polite.

This was a wonderful hotel -super clean and front desk staff was super nice.

I will make this property my property of choice due to there professionalism, character & personality.. Go team Hilton ! !

I can't say enough good things about the friendliness and efficiency of the staff I encountered.

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