AC units don't work, front desk had no clue on how to solve the problem and the rude manager didn't want to give me another room or a refund, on top of that I was over charged.

The A/C unit made a loud noise and wouldn't work all that well.

The carpet was drenched with water from a leaky AC.

A/C, heater, and internet were not working.

The AC unit in the room makes an AWFUL sound.

The heating system was NOT working in our room and while we understand it can take awhile to heat up.

We could not turn off the unit using the remote.

The only downside was the blue light on the a/c in the room.

Had a little trouble getting the A/C remote or unit to work,

My only complaint is the placement of the mini-split aircon directly on the sofa in my room.

However, the AC is a system I have never seen before and no matter how hard we tried to adjust the system according to the directions, we were still freezing to the point that I had a headache both nights -- the boys in the family loved it.

The main issue I had was trying to figure out the remote control for the L/G A/C.

The air con (LG wall one rather than under the window) was one of the quietest we have ever had in a hotel room.

The only complaint I have is the bright blue light from the heater/AC wall unit.

But I was warm and not in a snowbank on the side of the highway freezing to death so I forgive them!

A couple of minor issues; no exhaust fan in the bathroom, or rather, no way of turning it on, so the bathroom got very steamy during showers, we couldn't leave the bathroom door open as it would swing shut, I don't know if that was by design or maybe a gravity effect on a heavy door, finally I shoved my sandal under the door, and that kept it open.

but the ac only seemed to work over the couch area.

Really enjoyed our stay the room was really lovely and very nice and clean.

While hotel is 10 yrs old, it looks refurbished and is clean /immaculate.

The cappicuno coffee brewed machine was awesome and there were neat sliced hams, greasy-less bacons, and hash browns on the brunch.

This Best Western is always clean easy check in and out.

VERY CLEAN AND THE BREAKFAST WAS EXCELLENT> LOVED EVERYTHING ABOUT THIS PLACE VERY ACCOMIDATING.

The hotel was in a good location and was clean and the room was excellent.

was easy to check in, room was clean, fresh & very cool as apposed to outside was over 100 degrees.

Our room was clean and comfortable beds slept great.

Staff greets us with courtesy and professionalism, the entire hotel looks spotlessly clean.

No critters or bugs, very clean property inside and out.

The service was great staff was very courteous and friendly , room was very clean and orderly , snack room was stocked good, breakfast was very good, staff was very professional, breakfast room was very clean and orderly, would definitely recommend it for anyone else..,

well kept property for a good price with friendly staff

comfortable beds and a nice breakfast 

big TV and plenty of parking with quiet rooms cold AC 

the staff was friendly and the exterior is well kept

The bed was comfy without being too soft.

Comfortable pillow top bed and interior AC is great / quiet.

I had always been a customer at Holiday Inn Express until a horrible stay in Wichita KS, I then decided to give Best Western a try and found the service was much better, rooms were superb and the beds very comfortable.

The room was clean, the beds were comfortable, the linen smelled great.

The room was clean, the bed & pillows were comfortable, hotel staff were very knowledgeable & efficient.

The housekeeping does an amazing job the rooms were very clean, spacious and the bed was very comfortable.

The room was Very clean and spacious 
Very comfortable pillows and bed 
Good location away from the Hy-way 
Front desk lady was profesional 
Clean Citric smell  everywhere.

It's super clean, room and bed were comfortable and clean.

Comfortable queen size bed with 4 pillows.

Everything from staff,to clean rooms comfortable beds, great breakfast and great location to anything you need.

It is not the Motels fault that there are guest that   think they have to let the doors to their rooms slam  .

You have to go to the front desk to exchange towles and leave trash out side your door.

One of the most annoying things was the bathroom door that automatically closed, which was a bit ironic since the door to the room didn't.

They said our DO NOT DISTURB SIGN was on the door,

but door to restroom closes automatically on a spring, making it difficult for mobility.

The hotel is around three years old and has special locks on the door to avoid unwanted entry.

In the morning we found a note under the door explaining the situation and giving helpful information.

Did not hear any doors or noise from hall or other rooms.

However, hallway doors slammed all night and people were loud.

He said "Never" and I left to him yelling at me as I walked out the door.

There is laminate flooring near the door and this extends into the bathroom.

The Staff were very friendly and very welcoming I really enjoyed my stay there I would recommend this hotel to anyone Family and Friends.

The staff are so friendly they make you feel like you are family.

The server was very friendly and helpful!

Looking for a comfortable and quite stay in a safe and friendly environment?

Staff was very friendly and accommodating of all of our needs!

The breakfast was good it was served by a worker, I had no problem with that she was nice and friendly.

The breakfast was fantastic and ALL of the hotel staff were very friendly and accommodating. FYI.

Very friendly and check-in went smoothly.

The breakfast hostess was friendly, kept the area clean & well stocked and cooked the food expertly.

The lady in the breakfast area was very friendly and on top of everything.

The staff is very nice and friendly, they go above and beyond their job duties.

Front desk staff are friendly and extremely helpful.

Check-in was quick and easy with the staff proving very friendly and helpful

They were a friendly and easy going staff.They were a very big help and very considerate with regard  our medical problems.

The staff was very friendly and helpful with extra amenities that we needed.

Our room was clean and the beds ver comfy!

The hotel was clean, the rooms were clean & neat.

The rooms were clean and the personnel were friendly.

The hotel is updated, clean and the rooms are a good size.

I liked this hotel, great clean new rooms, good breakfast, great people to deal with.

It is by far the best lodging in Odessa with clean rooms, a great breakfast, and friendly staff.

Pricing for AARP was good Room was clean.

From the friendly staff, to the clean rooms and beautiful decor and the excellent breakfast, this is the best hotel we've been to in the West Tx area.

Best Western Plus North Odessa Inn & Suites

door

cleanliness

friendly

comfortable bed

My stay was less than 5 hours long and no kind of credit was offered for another stay no refund .

but they never said that until after I was charged for them.

The hotel couldn’t explain why and agreed it was excessive and beyond their normal incidentals charge.

To be charged $419.00 for a room and it is not up to par is ridiculous!

We ended up staying in Lubbock on Wednesday evening to avoid the triple charge.

but the desk receptionist took charge, located my address and.

When I got home I noticed three mores charges from them that totaled $1144.56.

Ask about upfront debit/credit charges to your bill since they put a "hold" in the amount of $500 on your account.

Three days after we left, I noticed a charge for the full reservation on my amex card, the same card which I had prepaid with.

They charged me $1,029 a week later after I satisfied the bill and all they could say was it was a system glitch.

If you don't cancel 24 hours in advance they will charge you for the room anyway.

Very quiet, clean, and the complementary breakfast had plenty of variety to fit anyone's diet.

It was very clean, staff were all friendly, and the free breakfast had everything from eggs to oatmeal to fruits and drinks.

We got up and took our bags to the car and came back to eat our complimentary breakfast.

We didn’t choose to enjoy the complimentary breakfast,

The complimentary breakfast was good and there was variety to choose.

..the staff was excellent, the complimentary breakfast great.

Complimentary breakfast in the morning has a waffle station, dry cereal bar, juices, coffee and rotating features of scrambled eggs and sausage (day one) followed by bagel toppers and bacon (day two).

Everything was excellent except the complimentary breakfast.

The price point is exremely competive - especially given it's free breakfast and central location.

I don't expect great for a free breakfast

The complimentary breakfast in the morning is a great perk.

The free breakfast worked out great and was good.

Bed was awesome, free breakfast was delicious, room smelled very fresh and clean when we walked in and the room was ready quickly

Great parking on property and free continental breakfast is always fresh and clean.

They Staff were friendly and the amenities were great, Gym, Free Breakfast, pool and it was centrally located to all restaurants ,pubs, stores, etc.

The room was clean, beds were comfortable, the pillow were okay, internet service was great, the complimentary breakfast was good.

The hotel was alright, the woman that checked me in took personal phone calls while she was trying to help me.

I grew upset and offended at this point and explained to her that she didn’t see us come from the elevators because she was in the back eating and talking on her cell phone.

Rooms were not clean, phone did not work.

The Internet connection (complimentary and premium) was awful, and I had to resort to my cell phone's mobile hotspot.

when i went to plug my phone charger, there was a sock between the matress n headboard, also when looking for MY shoe under the bed, there was a bottle cap.

The AC unit was stuck on cold and got the room to 54 degrees and took numerous visits and call to the front desk to finally get this resolved 18 hours after my first complaint.

The hotel will now not even answer our phone calls to get this resolved.

They do not always man or answer their front desk phone because they know they are full and have nothing to offer, so you cannot get through to cancel a reservation.

I would have appreciated a phone call earlier than a 2 hours prior to check-in (considering rooms are hard to find in the area).

The room was very clean and spacious enough for us.

The beds were comfy and rooms clean and I've stayed here before.

Very nice stay, rooms were clean, comfortable beds 🛏.

but it was great 
Check in and out went smoothly 
From front door to guest room everything was immaculate.

Room was very clean and spacious, bed was extremely comfortable!

Will take a clean room with good pillows as a blessing, even if the mattress is a little hard.

I loved how friendly the staff is and the rooms were so clean!

Also liked the rooms was clean when we got into our room.

The room was clean and everything was in good working order.

Our room was very clean, comfortable and quiet.

The staff was awesome and room was very clean.

Easy check-in upon arrival, clean room, quiet & convenient.

Rooms were clean and comfortable; close to restaurants; staff was pleasant and knowledgeable of the area and gave good directions to local restaurants.

Always a good experience to stay at the Hampton Inn, wonderfully clean room and bending.

but only opens at 10 and closes a 10 and there isn’t any shade for morning coffee and a smoke.

I opened the fridge a couple hours after check-in to put my child’s milk in it & was met with one of the most horrendous smells of my life… expired dairy products.I would think of all the things expected if housekeeping checking the fridge would rank fairly high towards the top.

There was an odor in the room like it may have previously been a smoking room -

We did notice that the water from the shower head and faucet had a sulfur smell,

Rest room sink water stinks and doing painting while there!

Decided to to keep one room for one night before we moved on and it smelled so bad we refused to stay.

The last room they had was a smoking room

There was a moron guest that thought it was okay to smoke in a non-smoking hotel and he/she really stunk up the joint.

It smelled AWFUL and it was our only option.

It might be better if they had a smoking floor.

The only thing is that the hallways had a bad odor.

NO breakfast Buffett,  NO 100% guarantee,  NO TV, rooms smell stale manager does not address issues with guests/members.

The sink in the bathroom had an odor to it when you ran the water.

The room smelled like mildew, because the carpet was constantly wet. 2.

Our only complaint was there was a strong mildew odor in the room the following morning of our check in.

Make sure to request a NON-SMOKING room as the hallways upstairs do smell like smoke.

I wouldn’t give this Hampton inn even a half star very rude staff and pay for a room that isn’t even used.

A special shout out to Reuben for the expert and gracious help he extended to us while we were there.

They were very courteous and helpful during this hard time for us.

At check in, and the following night when arriving, the evening desk clerk did not have on a facemask.

Cleaning staff are thieves and management allows it!

The staff was great and bent over backwards to help us.

Gracela at the front desk jumped to my rescue and took care of those details for me.

Attendant was very cordial and efficient!

I got back late that night and stopped at the front desk to inquire once again.

Front desk staff was polite and welcoming.

The staff was very courteous and accommodating.

Hampton Inn Odessa

smell

phone

creditcard

staff

free breakfast

room cleanliness

I just needed a decent room for a night to attend a concert at the Wagner Noël Center and be near the airport to rent a car the next day.

I stayed here just because  it is so close to airport.

The location is great, very near the airport.

This hotel is great because it is very close to the airport.

Hotel was in a good location near airport,

Breakfast was nice and the hotel is close to the airport which makes it convenient.

Being close to the airport is a major plus for us !

I stayed for the convenience of it being very close to the airport with a shuttle.

This hotel is conveniently close to the airport (like two minutes).

This hotel is very clean through out and very close to airport.

I was surprised at how quiet my room was considering I was so close to the airport!

Very convenient place to stay near the airport.

decent hotel, well located near the airport.

[Please not I did not say newer, I said better] This hotel is close to the airport,

If you are planning on traveling out and need to be close to the airport this is great.

Pool needs strains clean out
Rooms need maintenance , shower head, sink drains unplug.!!

No stopper in sink, likely due to rust and no maintenance.

but the bathroom was very bright although kind of grungy and worn looking.

Also, beware of the bar/lounge - apparently the men who go there use the bathroom outside against the wall in the parking lot rather than the restroom inside.

The only thing is maybe one time the housekeeping didn’t clean the bathroom properly.

Shower was also dirty around drain and shower head.

The Kleenex dispenser fell out when I pulled out a tissue just missing my foot.

I arrived to find out the shuttle did not run for an hour after my flight and then the room smelled of pee the bathroom floor was sticky and the sink had dried food on it the drunken guest out side where very loud and had there car stereo playing just not a place to relax before a early flight

The lobby reeks of cigarette smoke, there’s some sort of animal nests all along the roof line, there are spaces all around the room doors (they don’t completely close), the a/c vents are filthy with mold and dirt, mold in the bathrooms.

There was used shampoo and conditioner bottles in the shower

but the fixtures in the bathroom were extremely dated.

The carpet wasn’t vacuumed, the counters weren’t wiped down, the toilet had pee stains on it, and the mirrors had liquid running down them.

Slimy bathroom floors, dirty sinks, hair on the sheets, and food spilt on the common space hallway for days.

We wouldn't take a shower in the bathroom because we were grossed out by it.

The toilet in our room did not flush properly, and the phone did not work.

Clean comfortable rooms, shabby poorly lit hallways; few amenities (restaurants, shopping, entertainment). Confusing roadways (frontage roads, loops, poor signage)

Got charged an extra night because while booking they booked it a day early.

I went to this "place" about 3 weeks ago, asking to be contacted by their person in charge of their conference room rental.

the hotel's policy of photocopying Driver's License (as a Wyndham member with a valid credit card) is troubling in this era of identity theft.

I attempted checked-in with a debit Master card from which the hotel could not get approval for the charges.

The staff which lives on the property was rude and didn't know or care that I was over charged.

I addressed the exit door being unlocked since it's posted that the only entry to the hotel is through card key and it's locked 24 hours a day.

even though I had paid through hotels.com already and then wait several days after my trip for the charge to drop.

Had to go up front 3 times to reactivate my card which was frusterating.

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