AC units don't work, front desk had no clue on how to solve the problem and the rude manager didn't want to give me another room or a refund, on top of that I was over charged.

The A/C unit made a loud noise and wouldn't work all that well.

The carpet was drenched with water from a leaky AC.

A/C, heater, and internet were not working.

The AC unit in the room makes an AWFUL sound.

The heating system was NOT working in our room and while we understand it can take awhile to heat up.

We could not turn off the unit using the remote.

The only downside was the blue light on the a/c in the room.

Had a little trouble getting the A/C remote or unit to work,

My only complaint is the placement of the mini-split aircon directly on the sofa in my room.

However, the AC is a system I have never seen before and no matter how hard we tried to adjust the system according to the directions, we were still freezing to the point that I had a headache both nights -- the boys in the family loved it.

The main issue I had was trying to figure out the remote control for the L/G A/C.

The air con (LG wall one rather than under the window) was one of the quietest we have ever had in a hotel room.

The only complaint I have is the bright blue light from the heater/AC wall unit.

But I was warm and not in a snowbank on the side of the highway freezing to death so I forgive them!

A couple of minor issues; no exhaust fan in the bathroom, or rather, no way of turning it on, so the bathroom got very steamy during showers, we couldn't leave the bathroom door open as it would swing shut, I don't know if that was by design or maybe a gravity effect on a heavy door, finally I shoved my sandal under the door, and that kept it open.

but the ac only seemed to work over the couch area.

Have to mention 2 especially front desk afternoons, Iesha and Adela, the lady who was in charge of the full breakfast.

This hotel exceeded all my expectations—friendly personnel, cleanliness, and a breakfast with so many hot and cold selections and individual fresh fruit cups.

Breakfast great and the breakfast attendant was awesome!

well kept property for a good price with friendly staff

comfortable beds and a nice breakfast 

big TV and plenty of parking with quiet rooms cold AC 

the staff was friendly and the exterior is well kept

The standard budget box hotel free breakfast was good.

Best breakfast I've eaten in a BW or t competitors in years.

The breakfast is ready on time and even at the busiest staff is hustling to keep plenty of food available.

Breakfast was one of the best we have eaten ever!

Breakfast was good and the attendant was quick to restock .

The staff was great BUT the breakfast, try it!!! !

Walked down & enjoyed a nice, clean eating area with all my favorite choices for breakfast & hot coffee, my type of place & will stay again I'm sure.

They were very accommodating and the breakfast the next morning was amazing!

Breakfast was hot and good.very modern decor.

Breakfast was your standard hotel breakfast, nothing fancy

The breakfast was good it was served by a worker, I had no problem with that she was nice and friendly.

The service was great staff was very courteous and friendly , room was very clean and orderly , snack room was stocked good, breakfast was very good, staff was very professional, breakfast room was very clean and orderly, would definitely recommend it for anyone else..,

It is not the Motels fault that there are guest that   think they have to let the doors to their rooms slam  .

You have to go to the front desk to exchange towles and leave trash out side your door.

One of the most annoying things was the bathroom door that automatically closed, which was a bit ironic since the door to the room didn't.

They said our DO NOT DISTURB SIGN was on the door,

but door to restroom closes automatically on a spring, making it difficult for mobility.

The hotel is around three years old and has special locks on the door to avoid unwanted entry.

In the morning we found a note under the door explaining the situation and giving helpful information.

Did not hear any doors or noise from hall or other rooms.

However, hallway doors slammed all night and people were loud.

He said "Never" and I left to him yelling at me as I walked out the door.

There is laminate flooring near the door and this extends into the bathroom.

Best Western Plus North Odessa Inn & Suites

door

Free parking

Free High Speed Internet (WiFi)

Pool

The breakfast was also T rash like the rash the bed bugs gave me.

From reservation process to check in to quality of the room, the experience was exactly what I would expect from a Hampton - expert front desk personnel (Reuben in particular he was amazing and VERY helpful), clean and comfortable room, good breakfast available.

Breakfast selection was pretty good, eggs, bacon, cereal, oatmeal, waffles, toast and jelly.

I’ve also got to give a grateful thanks to Candy who took great care of us during the morning breakfast.

Very quiet, clean, and the complementary breakfast had plenty of variety to fit anyone's diet.

It was very clean, staff were all friendly, and the free breakfast had everything from eggs to oatmeal to fruits and drinks.

Had the breakfast the next morning, and was very good!

We had breakfast the next morning before heading out.

Being able to eat a good, hot breakfast before hitting the road in the morning gets the day off to a good start.

We got up and took our bags to the car and came back to eat our complimentary breakfast.

Beds were very nicely made with quality linens Hampton Inns are known for, the bathroom had an ample supply of towels, and the breakfast was exceptionally good.

We didn’t choose to enjoy the complimentary breakfast,

She went and made a small batch of breakfast for the both of us.

Like the service both at the front desk and the service during breakfast.

My stay was less than 5 hours long and no kind of credit was offered for another stay no refund .

but they never said that until after I was charged for them.

The hotel couldn’t explain why and agreed it was excessive and beyond their normal incidentals charge.

To be charged $419.00 for a room and it is not up to par is ridiculous!

We ended up staying in Lubbock on Wednesday evening to avoid the triple charge.

but the desk receptionist took charge, located my address and.

When I got home I noticed three mores charges from them that totaled $1144.56.

Ask about upfront debit/credit charges to your bill since they put a "hold" in the amount of $500 on your account.

Three days after we left, I noticed a charge for the full reservation on my amex card, the same card which I had prepaid with.

They charged me $1,029 a week later after I satisfied the bill and all they could say was it was a system glitch.

If you don't cancel 24 hours in advance they will charge you for the room anyway.

The hotel was alright, the woman that checked me in took personal phone calls while she was trying to help me.

I grew upset and offended at this point and explained to her that she didn’t see us come from the elevators because she was in the back eating and talking on her cell phone.

Rooms were not clean, phone did not work.

The Internet connection (complimentary and premium) was awful, and I had to resort to my cell phone's mobile hotspot.

when i went to plug my phone charger, there was a sock between the matress n headboard, also when looking for MY shoe under the bed, there was a bottle cap.

The AC unit was stuck on cold and got the room to 54 degrees and took numerous visits and call to the front desk to finally get this resolved 18 hours after my first complaint.

The hotel will now not even answer our phone calls to get this resolved.

They do not always man or answer their front desk phone because they know they are full and have nothing to offer, so you cannot get through to cancel a reservation.

I would have appreciated a phone call earlier than a 2 hours prior to check-in (considering rooms are hard to find in the area).

but only opens at 10 and closes a 10 and there isn’t any shade for morning coffee and a smoke.

I opened the fridge a couple hours after check-in to put my child’s milk in it & was met with one of the most horrendous smells of my life… expired dairy products.I would think of all the things expected if housekeeping checking the fridge would rank fairly high towards the top.

There was an odor in the room like it may have previously been a smoking room -

We did notice that the water from the shower head and faucet had a sulfur smell,

Rest room sink water stinks and doing painting while there!

Decided to to keep one room for one night before we moved on and it smelled so bad we refused to stay.

The last room they had was a smoking room

There was a moron guest that thought it was okay to smoke in a non-smoking hotel and he/she really stunk up the joint.

It smelled AWFUL and it was our only option.

It might be better if they had a smoking floor.

The only thing is that the hallways had a bad odor.

NO breakfast Buffett,  NO 100% guarantee,  NO TV, rooms smell stale manager does not address issues with guests/members.

The sink in the bathroom had an odor to it when you ran the water.

The room smelled like mildew, because the carpet was constantly wet. 2.

Our only complaint was there was a strong mildew odor in the room the following morning of our check in.

Make sure to request a NON-SMOKING room as the hallways upstairs do smell like smoke.

Hampton Inn Odessa

smell

phone

creditcard

Bottled water was available to me, room was VERY clean and fresh and the breakfast was substancial!

Amenities were helpful if you want to exercise, wash laundry, breakfast, or hang out at the patio or pool.

I too look at the reviews before booking and this hotel was as majority of folks said….clean, safe, friendly staff, good location with nearby restaurants, plenty of parking, breakfast was very good and had a good variety, all of which was fresh and at the correct temperature.

Love that they have breakfast in the morning as well.

Once that was done, he gave me a room and told me about the properties offerings, including breakfast.

The complimentary breakfast is always on point and the grand kids love it!

Great staff thank you Graciela clean establishment needs heated pool or sauna or jacuzzi clean establishment good breakfast Staff very helpful great amenities and appearances suites are in great shape

Other than that, room was clean, Room Service was prompt, and Breakfast was delicious.

Breakfast was also good and Gym was not too large

They have a complimentary breakfast from 6:30-9:30 a.m.

They have great amenities and breakfast in the morning with about everything you could want for breakfast.

The complimentary breakfast is far better than most equally priced competitors and the amenities and rooms are clean and comfortable.

If you like busted ceiling fans, TV remotes that dont work, house keeping that steals your stuff, breakfast that will make you eat at the gas station, then this is your place.

Complimentary breakfast was one of the best I have had in a hotel.

The complimentary breakfast is just ok. Simple.

It's really sad that I have to pay so much money for this room and can't leave without being charged for it.

They do charge your credit card a $25 security charge for incidentals and to replace any plates or flatware that is missing, FYI.

but still in the bank statement it is charged. 2.

They charged us an additional $100 to have the dogs with us though.

It's ridiculous that they charge equal deposit fee for dogs and cats.

Just ask the cleaning crew if they knock on the door and there’s no answer to verify with front desk instead of just going inside the room with us still in there

The room had a seal on the door to let me know it had been sanitized and no one had entered since it was cleaned.

So I park in the back and of course the door doesn't work so I have to go all the way back around and let her know.

Preferred it over Residence Inn next door.

Also, no door on the vanity area of the bathroom (just the toilet/shower area).

I had to knock on the kitchen door and ask the attendant for a fork and to put out some more fruit.

I was in Midland/Odessa on business and was told to look at the two Marriotts next door and this Homewood Suites.

Homewood Suites by Hilton Odessa

Pool needs strains clean out
Rooms need maintenance , shower head, sink drains unplug.!!

No stopper in sink, likely due to rust and no maintenance.

but the bathroom was very bright although kind of grungy and worn looking.

Also, beware of the bar/lounge - apparently the men who go there use the bathroom outside against the wall in the parking lot rather than the restroom inside.

The only thing is maybe one time the housekeeping didn’t clean the bathroom properly.

Shower was also dirty around drain and shower head.

The Kleenex dispenser fell out when I pulled out a tissue just missing my foot.

I arrived to find out the shuttle did not run for an hour after my flight and then the room smelled of pee the bathroom floor was sticky and the sink had dried food on it the drunken guest out side where very loud and had there car stereo playing just not a place to relax before a early flight

The lobby reeks of cigarette smoke, there’s some sort of animal nests all along the roof line, there are spaces all around the room doors (they don’t completely close), the a/c vents are filthy with mold and dirt, mold in the bathrooms.

There was used shampoo and conditioner bottles in the shower

but the fixtures in the bathroom were extremely dated.

The carpet wasn’t vacuumed, the counters weren’t wiped down, the toilet had pee stains on it, and the mirrors had liquid running down them.

Slimy bathroom floors, dirty sinks, hair on the sheets, and food spilt on the common space hallway for days.

We wouldn't take a shower in the bathroom because we were grossed out by it.

The toilet in our room did not flush properly, and the phone did not work.

Clean comfortable rooms, shabby poorly lit hallways; few amenities (restaurants, shopping, entertainment). Confusing roadways (frontage roads, loops, poor signage)

Hotel has a snack bar and free breakfast neither of which we utilized.

Such a wonderful and plentiful breakfast.

Breakfast was every bit of 10 slices of bread 12 muffins 5 yogurts 8 apples and maybe 10 jellies and 6 boiled eggs.

On the plus side they did have a free buffet in the afternoon that was quiet delicious and they have a small bar in the hotel that you can have a drink in and play a game of pool.

Breakfast ended at 9 a.m. Too early for those with late flights.

The breakfast buffet had anything a person would want for breakfast.

but need to learn hospitality from the breakfast lady in the kitchen.

Includes a shuttle to the airport and a free breakfast!

Breakfast was nice and the hotel is close to the airport which makes it convenient.

but it's more like a lunch counter in the breakfast buffet room.

The staff was very welcoming and professional ,The breakfast was hot,, The rooms were clean and the beds we're WONDERFUL!

On a positive note, the continental breakfast was great.

This place has a good breakfast, Mexican restaurant in hotel and a bar.

Got charged an extra night because while booking they booked it a day early.

I went to this "place" about 3 weeks ago, asking to be contacted by their person in charge of their conference room rental.

the hotel's policy of photocopying Driver's License (as a Wyndham member with a valid credit card) is troubling in this era of identity theft.

I attempted checked-in with a debit Master card from which the hotel could not get approval for the charges.

The staff which lives on the property was rude and didn't know or care that I was over charged.

I addressed the exit door being unlocked since it's posted that the only entry to the hotel is through card key and it's locked 24 hours a day.

even though I had paid through hotels.com already and then wait several days after my trip for the charge to drop.

Had to go up front 3 times to reactivate my card which was frusterating.

Upon arrival, the entire stay was charged, the check-in employee did not know how the rewards system worked.

I think they are charging  $30 more because of the continental breakfast.

I bring my 4-slot usb plug everywhere so I only have to plug in one thing to charge everything.

First morning at breakfast - the person in charge took a break and the hot food containers were empty.

There was a small surcharge to have our dogs with us,

However, the lady at the desk refused to grant a credit because it was slightly after 6pm.

they charged me to much money and then the lady said she could fix it and didnt.

Room was clean, staff nice,  the only problem I have is that they "thought"  we were staying longer and tried to charge me $911 so watch your account!!! !

but they were able to charge my credit card.

but the hallways were smoky and smelled like weed.

What appeared to be mold was observed on the hallway walls.

but halls and room had a paint/mold/mothballs smell.

though inexpensive for the area, had a very strong odor of garlic and onions in the room, hallways, and lobby.

Hallways smell all of cigarette smoke that’s been masked.

I couldn't even walk down the hall with out feeling uncomfortable.

although the elevator and hallways seem to have been let go.

The pool was not open and the door near our hallway was jammed open until I shut it.

Beeping smoke alarm out in the hall kept me up all night.

However, the hallway reaked of smoking and the smell kept coming in our room all night long.

Only noise was people closing doors up the hall,

while im walking down the hallway  i smell cigarette smoke, this is a NON SMOKING HOTEL.

Hallway smells of smoke, which is terrible for me due to asthma.

people walking in the halls were very loud.

Carpets in hallways were horrible stained.

There were broken and missing tiles in the floor of the lobby and in the hallways.

Sometimes you could smell smoke in the hallways

I checked in and went to the room they gave me and it was disgusting.

but nothing could make up for the filth and maintenance neglect that has occurred there over the years.

although closed was extremely nasty looking.

Smoke detectors were not properly installed.

The non English people running the hotel not only do they smell like they haven’t bathed in weeks

This was the dirtiest most disgusting hotel Ive ever had the misfortune to have had to stay in for one night!

Room was supposed to be non-smoking and it reeked of cigarettes the second I stepped in.

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