Breakfast options were great and the chefs making the omelettes were so friendly and fun.

The staff was very friendly and welcoming.

Enjoyed my stay easy parking arrived late and was greeted with friendly and fast service will recommend to friends and family.

The top notch staff was friendly & eager to serve.

The personel is very friendly and helpful.

The desk staff was efficient and friendly along with the support staff throughout the hotel.

All of the staff was friendly and helpful and all requests were granted quickly with a smile.

Clean rooms friendly staff and the reception was nice.

The staff  is very friendly and accommodating.

The registration staff were also friendly and efficient.

Hotel staff is always very accommodating and friendly.

Always have great service and friendly staff here.

Only could imagine the mold building on the baseboards.

According to the front desk staff smoking cigarettes is welcome regardless of the no smoking policy.

Small bad odor bad service overall really bad the odor was terrible system was down , had to wait two hours to check in , I was overcharged , they accommodated me a suite because of the situation , and ended up charging me full price smh 🤦‍♂️

Hilton Laredo is an extremely run down, dirty and smelly Facility.

When I walked into the restroom it smelled so bad in there.

Room smelled little I paid little over $2400.00 for 7 days  the place needs Improvement.

Rooms smell so much like “old” cigarette.

7)  One morning woke up with a headache and an aweful smell in the room.

Couch had some sort of burn mark (looks liked cigarette burn).

The room smelled strange and the water got cut off the second day right after we all went swimming and were suppose to shower n head to my sisters wedding and water was shut off for 2hours and we missed the church.

The room was dirty, the sheets were stained, the room smelled terrible, the manager just told us to wait for the next day.

There was a musty odor when I first walked in

Do they not use bleach when washing them?

Room smell like cigarettes could not get a new room had to walk over to Homewood suites to get a nice clean room.

They charged me for smoking fee and o do not even smoke at this time still disputing charges and it had not been resolved .

Smoke alarm went off in the morning momentarily

The smell was so overwhelming and unpleasant that it is the only thing I associate with this hotel.

The hotel staff was very welcoming and efficient.

The service is very good from the front desk to the cleaning people.

The staff does nothing to facilitate a quite or relaxing environment.

Awesome spot
Friendly staff and very nice rooms.

The girl who worked the front desk was very smiley,

Very pleasant staff throughout the hotel.

It’s safe, great location, good staff, and welcoming.

Very comfortable place to stay very clean very good and helpful people no issue on my stay I recommend this place to stay is a safe environment breakfast was excellent what I can say if I was amaze on my stay there

but the bar guy told us at 7:05 that they stopped serving them at 7:00

Front desk was very helpful on places to eat and inside pool was nice during storm.

Embassy Suites by Hilton Laredo

smell

Free parking

Free High Speed Internet (WiFi)

Pool

No greeting or friendly staff, very blah.

The check-in, housekeeping, and breakfast staff were courteous and friendly.

The desk clerks were friendly and courteous apologizing for the chaos and noise.

The hotel was clean and inviting, staff were friendly and efficient, room was comfortable and the happy hour/ breakfast was amazing.

Checked-in with ease and staff was very courteous and friendly.

The front desk staff were also friendly and helpful.

The staff was very pleasant and the other guests were friendly.

Staff at front desk is fast, friendly and efficient.

Hotel staff is very friendly and helpful with any questions that arise.

It is very clean and professional staff are very friendly and welcoming!

The staff was very friendly and rooms were clean.

The staff is very approachable, friendly,  helpful and caring.

Also that same night the room next door to mine 133 were playing loud music and singing out loud.

Unfortunately, this otherwise very nice hotel suffers from being across the parking lot from a bar that plays loud music with their doors and patio open until 2 am.

Stayed at this location for a wedding and was woken up with loud banging of the walls with workers yelling “ey guey” across the hall.

The only "downside" to this hotel is that the walls are quite thin, and any door slamming or loud TV, laughter or talk is easily heard.

This time I have to say that they were barking and disturbed staff when I had gone out to a party with friends there.

Early in the morning, two doors down a person bangs on the door so loud it was probably heard down to the second floor.

But a little after 1:00 a.m., I was woken by music blasting from the nightclub behind the hotel.

We requested a room change after the first night, and staff was quick to respond (the adjoining room had some rowdy guests).

Like seriously people have to smell too very up early to work, have some consideration for other guests

I can't believe that they put us in a room that had just been painted and smelled as such.

Bathroom not completely clean, room smell like smoke.

Only only thing I can say that wasnt perfect was that the hot tub outside had cigarette buds and alot of leaves.

Aside from having breakfast taco fixing with no tortillas and the room smelling like cheap perfume the stay was adequate to fulfill my need to have a place to sleep.

but fortunately didn't;  what a filthy dump!)

The room didn't smell like cigarette smoke.

but was set straight when I smelled REAL breakfast being cooked.

For example, we want to a brand new HEB grocery store which was awesome, and then on our last day we stopped by another store on the older part of town, and it was disgusting!

hotel needs work the doors are beat up lots of dings every where, if u coming from out of town and are looking to hit up some bars try hals its less than a mile away stay away from suite 21 in the back of the hotel, there is also some good food in the palenque grill in the front and a smoke shop and liquor store walking distance

but room did not smell like pet which has a good thing.

Probably the most noticeable thing about this hotel is the cleanliness of the place and the lack of any off-smelling odors anywhere.

His   Talent in the cooking, his kindness, his attention making us feel like family we can’t wait to have the opportunity to coming back!

Good hotel, great location, great value, good happy hour and breakfast and very service oriented staff.

Just have the maintenance do a deep mildew check for the grout weekly - the room attendants will appreciate it.

Nice hotel, great location, amazing room size and layout, unfortunately, the room cleanliness was awful, night staff was kind

Let me say first the staff here are wonderful check-in and out was super easy.

Great overall experience great room great front desk employees really gave me my rewards benefits to check in early and got a really good deal on that room.

I told the girl at the front desk as I handed her a key card with a roach I smashed against my bag, and they offered me a free night later.

The staff was just incredible went out of there way to make sure we enjoyed our stay!

The entire staff is great I would like to give a big thumbs up to chef Ricardo he always greets us with a great smile and is always ready to go the extra mile to make sure we enjoy our breakfast this hotel location Is great

The lobby staff were warm and accommodating.

The overall set is a bit dated in the rooms and some sloppy paint on the walls,

You have to use extension cords or string together two or three multi-port outlet power strips from the wall socket to have enough outlets available for your various devices.

The rooms have light green walls with red accent walls.

La Quinta Inn & Suites by Wyndham Laredo Airport

party

wall

There were ants in the room around the sink and stove top area.

Shower is miserable- low flow shower head with no pressure.

The cracks and crevices in the bathroom were dark, dirty and filled with gunk.

The sink in my bathroom area was clogged and not draining.

The hotel is kind of outdated(mostly the rugs and bathroom)

The restroom does not flush waste down, the AC was not working properly and it just looked bad.

Housekeeping did a very job, no vacuuming the carpets, leaving no shampoo and no toilette paper.

Wall paper is peeling badly in the bathroom, AC was VERY loud and the Iron was broken.

- Grout in the shower moldy 
- Room musty initially

not that one either.." until I was given a room with a clogged sink.

Also didn’t provide any shampoo or soap.

Solid shower pressure and temperature, check!

If your gold or diamond don’t expect additional amenities, you have to request or speak to manager.

I did not get to enjoy or partake on any of the hotel amenities

The caulking in the bathroom was cracked and separated.

In 5 days the a/c broke, the toilet broke, I had internet problems, the two night shift staffers were great-

Later when I wen to take a shower, the new room shower had a huge dirty stain in the middle.

although the door to the shower and the shower stall door were too close together when open.

Also the tiles in the bathroom were broken and coming up.

Exceptional professional and friendly staff.

They are friendly, caring, and very helpful.

Staff was helpful, friendly, professional and willing to go to extremes to ensure excellent experience.

Great complimentary breakfast options and the staff was very helpful and friendly.

The staff was very helpful and friendly and all that I met seemed to have a great sense of humor.

The staff was friendly and efficient, and our suite was well-furnished.

Friendly and helpful staff make the stay accommodating and comfortable.

The hotel was neat, friendly staff and comfortable surroundings.

This homewood suites is in very good condition, the staff is super friendly and courteous and the complimentary breakfast and social are good.

The Staff goes above and beyond to provide exceptional service; responsive and friendly check-in, very good hospitality in the morning and evenings - you will not need to leave the property for breakfast and evening drinks and food, all of which is served with quality.

The lady at the front desk that checked us in was very nice and friendly.

They were super friendly, nice, and attentive.

Staff is exceptionally friendly and supportive and there is a free shuttle bus available.

People were very helpful, attentive and very friendly.

Walking down hallways with wallpaper hanging off walls and fixtures not attached to the walls and smells of  chemicals.

They don’t clean the rooms, breakfast is terrible, and the hallways always smell like trash.

All the rugs in the hallway are dirty with stains and even the halls smell!

The elevator is not near the lobby, you have to walk down a hallway to get to it, and there is a slight incline.

but carpet in stairs and hallways are dirty and smell of mold.

Also, the hallways and elevator have no a/c so those areas are blazing hot.

The carpet in lobby and halls was badly stained.

I waited for about 5 mins in a hot hallway and had to call again for the keys to be brought up.

though the hallways were needing just a tad bit ;)ok f tlc.

The hotel was under renovation so the halls were cluttered with drywall and dust.

They must have known there was some problem because they had a fan running in the hallway.

We were on the first floor, which was fine until a high school sports team started running up and down the hallway at midnight on the floor above us.

My only concern was that in the hall outside our room smells like gasoline or petroleum, it was terrible!

The lobby and hallway carpets were dirty from construction and appeared to have not been cleaned for some time.

Frodge was nasty and could use a wah with some stainless steel cleaner.

The housekeeping is inconsistent and undependable.

Finally both the maid and morning clerk that room has been smelling bad and was out of order that no one could stay in that room.

The room was in decay from obvious lack of consistent cleaning over time to the point that it makes one wonder whether staff even changes the bed sheets after every guest leaves.

but sent housekeeping in after approaching them twice.

No one cleaned our room on the first day after check in ???

The front desk associate let me hold on while she got housekeeping to check the room, where they found the keys.

The only objection was it smelled like weed or the carpet needed to be cleaned.

but this is not how good housekeeping service should operate, especially at a Hilton..Yes, the hotel had all day to clean my room, I left very early and arrived at the hotel after 5pm, to undone rooms.

When I returned - 10 hrs later - still not cleaned and was never cleaned during my 2 day stay.

Housekeeping didn't change the bedding in the two weeks I was there.

I left a note for housekeeping asking for those things to be fixed.

About 10 minutes before check-out time, as we were carrying our bags to our vehicle outside, housekeeping went into the room even after we told them we were not ready.

Juanita in the housekeeping department always checking if I need something and offering her services.

Housekeeping was hit and miss on replacing thrcoffee and condiments, such as the creamer.

but filthy with leaves and debris and the color of the water was dark green.

The sink in the kitchen is still clogged and doesn’t drain.

but the night clerk said there are no more rooms and the smell will go away.

wait, not that one,  that one has a sewage problem, nope.

If you don't mind a filthy room that reeks of cigarettes this is the place for you.

Had mold on walls in bathroom - requested it be cleaned with bleach while I was out for business.

but the bad smell in the restroom and black mold on the ceiling was a huge turn off for me.

The 3rd floor rooms smell like an ash tray.

UGH mold in around the tub, ok I’m out of here.

Must check shower in room mine was moldy and somewhat disgusting.

The drain plug was not hooked in and when I pulled it out, it was pretty nasty looking.

The watery, nasty powdered eggs are some of the worst breakfasts I've had in a hotel.

Enter the Hotel and you will feel so welcomed from the front desk staffs.

Special shout-out for Jackie, at the front desk.

Whilst the front desk employees are nice and try to be helpful, the hotel just appears to be badly managed.

Staff and manager seemed very happy to work and help guests.

but other than that, excellent service from the staff.

It has always been very comfortable, and the staff - front desk, housekeeping, kitchen, and maintenance are great - always attentive and helpful.

The hotel elevator runs with abrupt stops scaring the little ones in the family.

Staff is helpful and goes out of their way to assist with any issue one might have.

Only redeeming traits were courteous staff and newness of property.

Great value, will stay here again, they are always very helpful and the place is clean.great place if you want to do your own food and have a full stove and refrigerator.the place is best because of the staff

Always very helpful and pleasant, from the management and front desk to house keeping and the breakfast and evening social staff, everyone here has been great.

The staff is wonderful, the complimentary evening buffet is always good, and the pool is a great way to end my work day.

I have visited the homewood suites before and I always have a  excellent   Stay  staff is always very helpful at the hotel looks in good condition and clean breakfast  it’s hot and the very satisfying  every time I’m in Laredo  I look forward for my stay at the Homewood suites  pool area has been freshly renovated and looks really nice

The staff really went out of their way to make me feel comfortable.

Homewood Suites by Hilton Laredo at Mall del Norte

bathroom

hall

housekeeper

There are only 2 clothes washers and one has been broken for months- $2 per unit.

Well I’m still not that much of a Marriott fan

The vent below me in the back seat was blowing out air so hot that it felt like it was burning my feet!

I am sure that they changed the HVAC grills for I stopped staying at this hotel for the air conditioning would hit you right in the face when you were sleeping, now at least in the room we stayed, the grill is pointing towards the kitchen, much more confortable.

The front lobby had no AC, and was generally uncomfortable to use (check-in as well as breakfasts) since the outdoor temps were 105 during our stay.

The air condition is extremely loud in these units, sometimes the phones do not work.

To be fair, it's Laredo, which I was NOT a fan of.

I could still hear some noises from ventilation shafts outside the hotel if the aircon was switched off.

The whole staff is so friendly and does an amazing job.

Hotel Staff is super friendly, great customer service.

Rooms were clean and staff was very friendly.

The hotel is very clean, well kept, and the staff is very friendly and accommodating.

She is so friendly and pleasant to talk to.

This hotel has a fantastic staff and they are all very friendly and attentive to their guests.

I had the best experience with Cheryl part of the kitchen staff, she was so friendly and willing to go out of her way to make us feel at home.

The staff at the hotel are very helpful and friendly.

Friendly staff, and prompt check in for my stay.

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