And the most extraordinary thing is the exceptionally friendly and helpful staff.

Reception staffs and all other staffs that we met are friendly.

Super location, very clean
Excellent und very friendly complementary daily Yoga classes, Thai Chi, Thai boxing dance classes from  Jeeja, Ant and Arm at fitness Marriott.

Staff were friendly (shout out to Yo who was fun and helped with some swimming pointers for my son).

The people so friendly , the food was great , the rooms were clean and comfortable and the Manager was very helpful at all times, her name isRojjana., love her ……….. And we will be back again soon……🥰

It was very kind and friendly staff, for taking care of me during my stay, thank you once again!

Beach access was a plus, and the friendly staff made the stay even better.

We were treated liked VVIPs, and everyone was helpful and friendly.

Always friendly and no task seems too much trouble.

special mention for Ms. Bi Bi and Ms. Kaew as they were super friendly and made sure everything was just right for me.

Furthermore, hotel staff are extremely friendly, attentive and caring towards my family which made it extremely memorable.

This place is literally heaven, the rooms ,the food , the beach ,really every thing in that place is more than wonderful , the staff is so friendly , you just need to stay all day at the hotel and not go out for any reason .

All the staff loved the child and were friendly.

Great 2 breakfast outlets, many great restaurant and most importantly ‘very friendly staffs’

I would like to compliment the good service, give good advice, cute, friendly YoYo is diligent and takes care very well.

Friendly staff, hospitable, swimming pool, very good staff.

Hats off to all the staff who are always friendly, attentive and work quickly and wonderfully to make sure your needs are met and you have a great experience.

- Supportive management to aggressive verbal violation- I was rudely scolded by the rude guest that accused me about jumping the queue for EV charging without evidence and I left my car with the staffs.

If you are not embarrassed by the crowds of locals with children filling the hotel by almost 90-100 percent on weekends, queues for breakfast, noise and din, lack of loyalty to status guests AND lack of hospitality to holders of Russian passports, then you might even like it.

(Usually need to queue and wait for awhile after 9am,

For us it was hard to understand why they gave such a lousy room for the first night…
What I do not appreciate neither is an eye-rolling chef when you do not follow his advise… that happened in the restaurant Amber where you have to queue for breakfast in the mornings because there is obviously not enough staff to clean and prepare the tables…
There is no ice water at the pool-side.

Famous hotel so be prepared for a long queue for checking in and out.

The staff with clipboard managing the queue, merely adds names to the bottom of the list (in my case I was #7 or 8 in queue).

A queue of over 25 people sat outside waiting to get in to eat.

There was no social distancing at all and we have been waiting to be seated for hours ( arriving at 8.30am).

however there are quite a number of queue.

Thing good: 
Room with double Bed so comfortable 

Thing not good:
Long queue for checkin, checkout and breakfast.

Waiting in the queue for breakfast due to social distancing was not as an issue - as the breakfast buffet was out of this world!

The only slight downside is the queue for breakfast, we were OK as we got there at 7am

As the number of tables have been reduced, we still see guests queuing for breakfast at 11 AM.

This hotel should note that it is for family with children only and should expect to queue for one hour for breakfast if you want to eat at 8:00 am, terrible!

Buffet breakfast is served in two locations, unfortunately capacity is not adequate so during the weekend the guests queued at the entrance for almost half an hour.

-  Long queues to get a table for breakfast.

but seats are not enough since many guests need to queue up for breakfast.

On the other hand, for a breakfast buffet room , there is a lot of people and a long queue to wait.

One of the 3 rooms wasn’t ready at 3 pm and by 4 pm I noticed it was still waiting to be serviced (adjoining room).

but it was busier so there usually was some queuing for tables.

We stayed in this beautiful resort for a week with my family, and the most special thing about the resort was the staff.

Would like to say personal at marriott that very nice and helpful.Me and my family get the best help ,when we asking for something .We always got the answer.

All staff greeted and wished me which was touching.

The hotel staff are welcoming in traditional Thai style, with a smile.

The staff here are lovely and provide good service.

I met a male employee, Mr. Yo, who took care of me and my girlfriend very well.

Everything about it is beautiful, from the interior to the highly professional staff.

I was very impressed with the food and service very nice with Khun Atom Manager Restaurant at Amber Restaurant, especially breakfast.

I would like to think the hotel staff were honest.

the front desk told me that this policy is apply to all the hotels in Thailand.

Fantastic concierge service by Khun Tatar and Khun B.

The kids club is welcoming and attentive to the children.

The breakfast was over the top amazing and the staff at the pools were very attentive.

My youngest son injured his feet at the pool and Jay from Health and safety team (wearing black polo shirt uniform), he has been excellent provided first aid for my son and he followed up every day to cleaned the wound and changed the bandage  for him.

All the staffs were great and the environment of the resort very relaxing and nice.

Hua Hin Marriott Resort & Spa

queue

Free parking

Free High Speed Internet (WiFi)

Pool

The rooms, service, food and facilities were all excellent, with lovely, friendly staff.

The staff really go above and beyond to accommodate guests, they are so friendly and smiley and happy to help.

Staffs are so friendly & warm welcome!! 💕

A well-established property, with friendly, experienced staff who help to create a peaceful and relaxing atmosphere - situated away from central Hua Hin, it ideally suits travellers who want to stay in the resort or those with their own transport

The staff at this hotel are very polite and friendly (excluding leadership).

The Villa room was very well appointed, and all the staff at the resort were nice and friendly.

The team serving at the breakfast were always super friendly and efficient.

- friendly crew
- delicious breakfast
- beautiful garden
- program like movie night and other activities
- best bed I've ever slept in

Friendly staff who make the stay unforgettable and easy.

Amazing family holiday at Anantara resort Hua Hin great hotel with excellent rooms and facilities, spa, pools and restaurants with friendly and helpful staff across all areas and departments of the hotel.

The people are very friendly and they have a shuttle service into town for the mall and night market.

All staff are so friendly  and resourceful.

All the staff were extremely helpful, friendly, they remembered our preferences.

good hotel, amazing property, like in a natural parc, friendly service, many options like spa, adult pool.

Thai traditonal style also very good.there are many good photo spot.not busy not noisy natural resort.always friendly staff.

What a lovely surprise! Everybody who works here seems to be very well-trained and, at the same time, genuinely friendly - from the security guard at the front gate to the dozens of attentive and cheerful wait staff or the housekeeper who delivered the next day’s weather forecast (written on a leaf!)

SERVICE

The service at Anantara is outstanding and the staff is exceptionally friendly.

If you are looking for a excellent resort on the beach in a wonderful Thai stay setting and very friendly staff, just go there.

Very poor leadership is in place at this establishment.

Sadlly  not wiling to pay 5,100 baht and recieve such poor standard especially as Mr. Henieke himself joined a promotion to say that Anantara was ready to welcome back guests.

Very limited selection, very few warm options apart egg-based options (no curries etc), not much fruit available, very poor selection of salads or antipasti, no smoothies or freshly pressed juice.

Staff unnecessarily told us of why the problem arose (poor communication & handling between third party & marketing/management) -

Service was poor once they obtained info on us not wanting to pay the high prices to dine or drink in the hotel.

Food was poor, cold pizza and pasta and a price of 300 Bart would be too much.

My only slight complaint is that the lighting in the rooms is poor, so again it’s great for a romantic evening in bed,

We did eat at the Rim Ram Thai restaurant one evening, which was very poor quality and quantity was a complete joke.

If it comes all the way from the main kitchen - it's cold and poor quality.

poor to describe otherwise.assistant manager after haggling offered one meal on the house as compensation.!

but it was a big deception, our waiter said it's not possible to have a table we requested before and for him it's the same to be on the back as well, service is very poor for a 5 star resort.

Stronger  light would be  appreciated in the bathroom .All Kind of food in the restaurants is fresh and  taste great.Wifi connection is poor.

but the Thai Restaurant was very poor and not great service.

There is also this guy who brings his horse and just stand in the middle of the beach that is about 20 meters long, so you can not avoid being around poor animal and poop that it produces.

Service good some days service bad other days, cocktail ingredients vary from bar to bar even though they are namex the same, beach side bar service poor and remote call

Late check out process waiting for too long and poor conceige service.

This happened right before our eyes and when the poor staff noticed we saw what he was doing, he sheepishly walked away.

All in all, a very poor arrival experience which set the mood of my first and only night.

One cannot praise the staff more for all that they do to make ones stay, just perfect.

The staff is excellent - both in the warmth they display and care they provide.

It has its styles and ambient environment which is wonderful and all staffs are lovely, work hard to serve their guests.

Big thanks to Alex at guest services- he was so helpful booking tours and trips even before we arrived at the resort and knew exactly who we were when arrived.

Lovely hotel and pool area and attentive staff.

But above all is the so attentive and helpful staff.

Received a warm welcome from the reception.

All aspects of hospitality are adhered to.The staff is courteous and very helpful to mention at front desk Mr Khushi was very helpful.Keep up the good standards.

Staffs that speak fluent English, very professional and helpful.

Stayed suite 120 with great seaviews this hotel we choose to stay regularly as its location , staff , rooms grounds , pool and food are truly amazing
As titanium members we get well taken care off and are grateful .

The best thing at this hotel was the staff and nice garden.

We loved the welcome and celebratory feel the housekeeping staff created a sweet note on our bed with flowers, bamboo and towel swans.

Anantara Hua Hin Resort

poor

The atmosphere within the whole hotel is extremely  friendly and staff can not do enough to make the whole stay brilliant.

The pool and the surrounding garden areas are excellent, the beach is fantastic, all the staff are nice & friendly, the food is good and we love using The Club arrangements.

All the staff were friendly and efficient and very well led by Jan who is very visible.

The employees are all the time extremally friendly and helpful.

Friendly staff, great colonial atmosphere, excellent rooms with club lounge.

Myself experiencing C. the second time - no changes since 2016. very friendly staf, good breakfast, food @ Coast, especially Hagi!

Friendly staff, beautiful surroundings, great food and the chance to play golf everyday if you so wish.

The staff are wonderful and very friendly and like to have a good time.

The management and staff were great, very professional very friendly and caring for the visitors.

The staff are friendly, and the management team are visibly around the resort.

I have a great appreciation for the colonial style of this Hotel, the romantic location, the friendly stuff and a particular quality of food and wines.

Excellent accommodation, incredibly friendly and accommodating staff.

Old hotel which needs total refurbishment and poor English communication of the staff.

TV, Wifi and electronic connectability poor.

but due to poor health we had four this trip.

but unfortunately their efforts stand in the shade of the many poor performers trying their best but lacking supervision this unfortunately becomes very clear at the breakfast restaurants every morning where a few staff are trying their very best to get it to work but with a supervisor around things would feel so much relaxed.

The food is not top and the breakfast has a lot of minuses: not much healthy food, poor fruits, a lot of sweet food.

Their TV channel selection is rather poor with respect to English-language channels.

Overall are poor 
If you are Thais note!!!

breakfast poor from the previous time  or qulity low compare with other Centara hotel.

but again service poor and some meals not available, Coast we found good except for the Surf & Turf which we found a bit restrictive.

The poor gentleman trying to sunbath next to them refused.

we spent 3 nights in this hotel having made a mistake of booking a poor hotel 2 miles away.

Unfortunately my poor planning had us arriving from Bangkok on a bank holiday weekend and the traffic was bad.

In our room the king size bed was just a few smaller beds pushed together, very poor for a hotel of this price and quality.

We found drinks to be a little expensive, partly caused by the poor exchange rate at the moment

but selling your top rooms at full price with on going building works and then lying about the length of time it will be on going is very poor.

Not taken to club room to be booked in as promised for the 2nd time 
Selection of food quite poor .

It's a lottery, you can get a good or poor villa.

(Similar thing already happened with another Centara in Chiang Mai awarding points for business) Shocking customer loyalty and very poor management.

Our first impression wasn't too good, as the reception staff did not show us around the hotel (a big area) leaving us to figure out where we should go before our room was ready.Their English was quite poor and difficult to understand.

Slight let down on the club, this seemed to be under staffed at times and when there were staff other than the assistant manager the service was poor.

The smell of the frangipani trees wafted up toward our room daily creating a spa like atmosphere.

When we went to see it the smell was awful.

the four-poster outdoor cabana was full of water and had to be cleaned on arrival as it was mouldy.

The smell in the rooms only disappears after a few days when housekeeping has helped out.

I am cigar smoker and gentlemen smoking cigars are hardly tolerated in front of the Elephant bar while sleeveless shirt and flip flops seem to be ok.

I did not like the room so much, bit outdated with lots of dark wood with strong smell of wood polish

The bed is damp
The aircon is too loud to sleep.

Nobody is nice, horrible service, the room smelled like trash and the food was HORRIBLE!

Second reason not five star is that they do not have dedicated wings for none smokers.

Ham: ultra low quality, shining and even somewhat wet certainly because of chemicals.

We had a few problems during our visit, starting with a damp room

Not only were we given a horribly musty room with the wrong configuration, the front desk supervisor showing us our room( Fae) suggested she was giving us an upgrade, when in fact, it was the same category we had booked.

No skewer, no napkin just handed over dripping staff fingers to guests hands. Disgusting!

however thankfully only had for one day didn’t feel it was worth the money you got bed turn down with scent on your pillow, a la Carte breakfast, lunch, afternoon tea and pre dinner canopies with 30% discount on drinks.

however every night in the night in our room I got woken up by the smell of sewerage.

Added bonus was the volleyball victory over the Centara staff……better luck next year guys!

My advice is if you have a problem then let the team know, I guarantee that they will do their best to give you a good outcome, and resolve any issues you may have.

The staff are incredible a big shout out to the team in the Club thank you, Aida, Tuk, Kean and the lovely smiley Beam.

We would like to point out three things: the friendliness from the amazing staff, the delicious food and drinks and the wonderful garden.

When you add great food and service in the bars and restaurants and lovely staff in all areas, its really hard to fault it.

Senior management continually interacting with guests day and night - very impressive.

The whole team, led by GM Jan, always manages to satisfy the needs of the guests in the best possible way

The regular greeting we receive from the staff is “welcome to your second home”

The level of care and attention to detail which characterises this hotel is truly exceptional, which leads to outstanding standards in all aspects of the hotel.

As always, an excellent hotel with an excellent staff.

The Hotel with its 19th Century Charme and magnificent gardens greets you warmly.

However, it is the staff that set this hotel apart, the service is personal and attentive.

Thanks to all the wonderful staff for looking after us!

Centara Grand Beach Resort & Villas Hua Hin

smell

Everybody we met was so friendly and helpful.

Very friendly and helpful staff and I have to recognize Nook the executive lounge manager as she was so helpful with some issues I had.

Staffs were friendly and attentive, especially K.May, K.Pupae and another staff (didn't catch her name).

The staff were friendly and the lounge was great.

Every staff were smiling and friendly right down to the security staff at the front of the hotel.

Friendly staff and great service particularly from Sonia and Yui in the Chay Had bar right next to the beach.

The staff was friendly and accommodating, making me feel right at home.

The staff is extremely friendly and helpful.

She is very friendly, and always make sure our stay is pleasant.

Friendly and helpful staff especially K. Meaw.

All the staff from reception, house keeping, restaurant and pool area have been very friendly and efficient.

The staff at the Hilton are absolutely brilliant, they could not do enough for you, always happy to help and friendly with a smile.

As regards to the staff all was very friendly and helpful in every area of the hotel always happy and smiling.

Found all hotels staff very friendly and nice to deal with.Breakfast I found was absolutely fantastic and swimming pool was gorgeous, they supplied towels and waitresses came to see if you needed drinks.

I truly miss the warm an friendly welcome with some juice and a cool towel and the beautiful flower arrengements.

Excellent hotel with very friendly staff.

Great location, friendly staff, all rooms have ocean or partial ocean view.

Beautiful hotel with a grand lobby which was serviced by friendly staff.

Unless you prefer an asien breakfast the selection is rather poor and when things run out it can take days to be refilled.

but Tired rooms poor breakfast nothing hot and needs a total refurbishment staff friendly  but everything closed at 9pm better hotels along the beach hyatt etc STAY CLEAR would not be returning worst Hilton Stayed

A poor selection of alcohol in the evening with below par standard spirits and cocktails.

Needs refurbishing ,breakfast very poor little choice and never hot, rooms dated worst Hilton ever stayed staff friendly and helpful

but as everywhere:very hard to understand any of their poor English. .

i asked to speak to expat manager standing watching breakfast operation team member spoke to him and pointed in my direction he disappeared never to be seen again magic management Trick before le disappeared he used the words crazy bitch seen it before are the guest supposed to be entertained by this attitude summing up the hotel poor service poor attitude poorly managed

Needless to say, Hilton Hua Hin was far overpriced for the poor service and outdated room.

I find this an evidence for poor management and care for customers.

Everything feels very money saving- lack of toiletries in the rooms, a poor breakfast buffet with lack of choice and cheap options.

The shower is very poor for a quality hotel and the look and feel of the room is very dated.

It’s a shame that I have to write a poor review for a premises that I have been revisiting.

O
Breakfast was poor quality almost nothing to eat.

Down side the Hilton seafood night very poor over priced

I’m disappointed with poor service-minded front staff (which I dealt with a number of them) who were unhelpful and neglecting.

and make the hotel more like poor impression of a localised version of Hilton.

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