She explained all facilities within the Sheraton  and their operating times.

The swimming pool and surrounding area are spectacular!

The facilities - gym, swimming pool, games room and spa are great.

I love the roof top restaurant and bar, my favourite spot for sure, the gym was very nice, lots of equipments available.

Staying at the Sheraton Hotel & Spa -  great hotel with top class facilities.

The swimming pool is always clean and great.

The swimming pool was beautiful, and the facilities were very clean and nice!

The swimming pool is especially amazing with a great view on the beach.

Infinity Swimming Pool has a good atmosphere.

The facilities have logic design & being in good condition.

This is one of the cleanest and most luxurious gyms I have ever been to in Vietnam.

I could not recommend this hotel enough with the clean facilities and proximity to the beach which were major pluses, the infinity pool facing the beach was just the cherry on top!

Infinity pool is great and fitness center is big with many equipments.

Sheraton in nha trang is a very nice hotel with good facilities, rooms were clean and nice and the pool was also very nice.

but it was still wonderful to have a room ready at 10am as we had 2 kids travelling with us so they could take more time to rest before lunch and explore the hotel facilities.

Third, the facilities including the large swimming pool, well equipped gym and sauna which must try!

The swimming pool was a big hit with my son.

Staff is friendly,  attentive and helpful,  specially Anna in Lobby bar.Beach and infinity pool are amazing and clean.

best service, best food, friendly staff, clean room condition
everything is perfect
next time i come, i will make a reservation :)
thank you for your kindness

The staff at the Feast are very friendly and helpful to ensure you enjoy your breakfast and the beginning of your day.

Chefs were really friendly and taught us well.

Friendly and warmly staffs , specially Anna, Maisa in Lobby bar.

The staff members, especially Long Nguyen, are super friendly and welcoming - they really create a wonderful environment!

The bell staff is equally friendly and on the ball.

Welcome drink has served with the very good taste and friendly manner.

Breakfast in & More_ Lobby bar is excellent too with many choice, Anna manager and her team Briana, Lucy, James , Maisa  'very friendly and warmly.

All were super friendly and ready to help in any way.

Very helpful staff especially Long Nguyen at the pool who has been very helpful and friendly.

Friendly staff that is always there to give a hand in taking food.

The food was awesome and staff was friendly and helpful very thanks to yumi and her team .

A lovely hotel with very friendly and helpful staff.

Special awards for the staff in Sheraton Nha Trang which is very attentive, polite, friendly and helpful ! !

Very friendly, polite and their service is implacable.

When you open the door and enter the bathroom, there is a part with a washbasin, and you have to open the door again to enter a place where you can shower and bathe.

but showing signs of wear, like a shower door not closing (and letting water through), an airconditiong that would only freeze or switch off, lights that didn't work anymore and a balcony door that would only open and close if 2 people push it together.

but only opens at 10 am and the menu in the evenings is not very big.

But the bar only opens at 5pm and we were forced to checkout at 3pm, so we had to stay 2 hours in the pool area (it was raining) and lobby.

The only flaw that i found is that the pool could be open a little longer than 7pm.

Strange thing is none of the toilets by pool can lock and as the doors open both ways felt a bit uncomfortable.

We moved here after having a bad experience in another Nha Trang hotel and were very pleased we did. The service in the rooftop bar was a bit slow (although the views are stunning),

Overall, just too many annoyances to ever return to this hotel: slow elevators, unmotivated staff, lack of food options, odd lounge hours, pool FILLED with constant photo shoots, you have to cross a VERY busy street to get to the beach and there is no crossing light.

We also ate at Steam and Spice; that was a bit disappointing as the service was very slow and uneven. We were a large group

For an international managed hotel of that category an extremely slow check in / out.

For further improvement, I suggested that groups be pre-checked in since hotel registration in Vietnam is a slow process.

Thank you Sheraton staff for such a welcoming stay.

All staff very helpful and attentive. Will re visit next time I visit Nha Trang :)

Staffing is courteous and helpful, especially Ms Trinh - Junia.

I also acknowledge her staff Maisa and James who also took care of us.

Many thanks to Ms An Anna and Ms Ly Nguyen at &More lounge , who took time to discuss with us, always with a smile.

Anna briana lucy was really kind and great hospitality.

I was so impressed from in & More staff name of ANNA, BRIANA and LUCY.

Same as the receptionist,  Sunny was very polite and helpful.

Had one of the best experiences in Sheraton Hotel.We completely enjoyed the food at the lounge.Everyone was so friendly and helpful, especially ms Anna and her team James,Maisa .

My kids were take care with warming, patient and love.

We ordered some local dishes, and Anna and her team provided a delicious meal, brighten our morning.

The staff gives you a warm welcome with smiles, competence and even refreshments at the front desk.

They were attentive to our favourites and very polite.

Staff Long, Thái at the pool who has been very helpful to take care for us.

All staffs are way too kind, very good room condition, nice breakfast (the best french toast ever).

I got good  service and lovely view in room.

Executive Suite unit has a perfect view and is very spacious.

We had reserved the  Ocean View Executive Suite.

Our room was spotlessly clean with a great view of the ocean.

The spectacular beach is out the front door and the views are amazing.

Staying at the Sheraton Hotel & Spa - great hotel with amazing infinity pool with fantastic views of the sea and the island.

The room was immaculate with great views of the water and islands across the way.

Sheraton Nha Trang -Beautiful hotel to have breakfast with nice view.

Room was clean, nice view and the service was great especially I got upgraded to a suite.

From the room on the 23rd floor, you can have a great view of the long beach with a refreshing ocean view.

Its position is really good, the view is broad and very close to the beach.

Sea food in a coastal city like Nha Trang is worth a try ngl.

Good breakfast and good service from everything it is so perfect for the bath in the sea and good view from the room Thank you everything from this summer

Our room was 1 King bedroom Junior Suite, Ocean View, Balcony.

Very nice view and big enough room for couple!

Amazing infinity pool with fantastic views of the sea and the island.

An early morning walk on the beach is not to be missed.

If u have time, just take a walk or a Grab and try Vietnamese food (cheap

Convenient location for a walk across the street for 5:30 AM dips in the ocean.

The hotel is at a very prime, convenient location that is completely safe to walk around at night.

I was able to walk right outside and begin a morning run along the beach.

Well located in Nha Trang and short walk to the beach.

To Vincom plaza1, it takes around 7 minutes by walk.

It is right on the beach with a walk
Across the street and it is right next door to the mall which is very convenient for you for all of your shopping needs and grocery market items.

Our room was amazing on the 15th floor with a walk in shower and spa , separate living area and walk in closet.

It is also a short walk from the bus stop you could take from the airport (we took a Grab on the way home).

Upon check-in we were walked to the club lounge area where benefits and details were taken care of.

There are many restaurants along the main road - walk a bit more to the explore and you won’t be disappointed .

After travelling around Vietnam for 9 days in and out of boats, tour buses, mopeds and walking.

We dinned twice at Lanterns, about a 20 min walk away or a 3 min taxi ride.

Po Nagar towers, Long Son Pagoda and the Cathedral were all within walking distance as I like to walk.

Beach in Nha Trang is  long, a wonderful place to walk.

If you walk in either direction down the beach there were plenty of restaurants.

but they are local Viet food I guess only local people know the food, learning some new stuffs every morning you walked in there. Beside the food I think one of their managers randomly come to the breakfast place to meet and greet with (some of?)

Sheraton Nha Trang Hotel and Spa

open

slow

view

facility

walk

The balcony was big enough and provided a clear view of the ocean and I could also see the Thap Tram Huong (Observation deck) on the Promenade by the Nha Trang Beach.

Good points about the hotel:
• big room with a split-level sitting area (not suitable for those with mobility difficulties) 
• huge balcony to laze around and look out to the beach and the sea.

The sea view room with balcony was great!

We really enjoyed our stay at Novotel; The hotel has a perfect location, offering a stunning view from our balcony.

Stopped at this lovely hotel for 4 nights and thoroughly enjoyed our stay
From arriving to leaving the staff were wonderful 
Our room was on the 15th floor with a balcony that looked onto the ocean and beach front.

Loved it
Large bedroom, very comfy bed 
great view of the beach, had a balcony 
Good breakfast
Tables laid lovely
Brilliant set meal
Bathroom good
Friendly staff
Free water and WiFi
Drinks average price fir a hotel

Excellent service and nice hotel, Beautiful sea view and balcony.

Incredible bathroom with an extra large shower (you could have a small party in there) and a balcony with the lost incredible views, overlooking Nha Trang beach.

The view from the balcony in the morning was beautiful, and the outdoor furniture was comfortable.

Our room was extremely comfortable and a good size,really loved the balcony view.

The balcony view of the coastline was really excellent and at times I just opened the sliding door to let the sea breeze in rather than turn on the cold AC.

The Novotel Nha Trang is a lovely hotel: sunken shower, balcony, split level room, beautiful large comfortable bed.

Beach view room with balcony = wonderful to wake to the ocean view each morning.

I had a wicked view of Vinpearl at night from my balcony.

Rooms have a balcony and ours had a lovely view of the beach.

Our room, on 9th floor had an enormous bed, large recessed shower plus additional shower room in bathroom, sitting area down steps, leading to lovely balcony facing the beach and rising sun.

The best thing is that every room has a balcony opening towards the sea, with rattan coffee table and chairs to enjoy the view.

From the warm  greeting at reception, to the spaciious room with a balcony view over the beach,  relaxing spa, bountiful breakfast, extra-helpful concierge, well - what else is there to say.

even though we were on the side of the building we had an uninterrupted view.

Only one thing have to mention that the building construction near the hotel is quite noisy especially in the morning.

The pool is sort of a bust as it's relatively small and shielded from the sun by other buildings,

but it's always in the shade & the noise from the road & the building sites on either side makes it almost unusable.

Stuck at the side of the building with barely any sun loungers  and a view of a wall. 3.

Two slow lift to serve a 17 storey building just isn't enough and wait time is too long.

Pool on the 3 or or 4th floor is small and I don't think gets much sun because of tall buildings nearby

Nha Trang is in the middle of a building boom with very many new hotels and houses under construction, looks like it could double in size in the near future, hard to see how the infrastructure will cope.

Decent gym, pool was small and unfortunately noisy from neighboring building work going on at the time, something the hotel can't help.

but a lot smaller than looks like on website, and sun has gone from pool area around 3.30 - 4.00 pm due to shade from buildings behind.

Nha Trang is a building site (as is most of VN at the moment) so prebooking is a bit of a gamble.

Our room was situated on the side of the building with an angled deck and a view of both the ocean/beach and the main road/strip.

The hotel building was a tall one and unfortunately its shadow fell across the beds in the afternoon at this time of year (March).

The building next door was in the process of been built.

The north side has construction and will be noisey.

When u open the door its back to reality extrem traffic 24 hours and noise from construction.

There is a lot of construction going on in Nha Trang at the moment so I wanted to ensure that the room I was booking a) had an ocean view and b) didn't suffer from any external construction noise.

but where we thought we were going to be seeing the beach we were seeing, hearing and smelling a rusty old roof and a construction site.

So, the main disappointment here is noise from constructions starting from 7 am!

I also found it odd that they shut down one of the elevators during due to low occupancy.

While the hotel itself is a bit older (only two elevators) there are many things going for it.

but during the morning peak breakfast times and the times just before checkout time, I doubt the two elevators are sufficient to cope with the number of guests taking the lift downwards.

18 floors and only 2 lifts so as we were on 8th floor spent a lot of the time waiting for a lift!

The only negative I have is that the lifts were super slow.

The elevators were a bit of a pain, only 2 lifts for 16 floors and the stairs only went up 3 floors which was lobby, restaurant and swimming pool!

Lifts are a bit slow so need to accept this point.

All the staff were courteous, professional and friendly and would go out of their way to help you and make sure you have a comfortable stay here.

The room is clean, friendly staffs and great location on Tran Phu Street.

Reception staff are helpful and friendly.

The staff was very friendly and supportive.

The biggest plus is the service minded, helpful and very friendly staff.

Very nice hotel and friendly staff  during check in and check out, upgrade room very quick, foods are ok, reasonable price with buffet, hotel on the beach it's very easy for you to swim and so many sea food restaurants around the hotel.

The service couldn't be better, such friendly helpful staff ( friends).

The people are very friendly and tries their best in solving your problems,

I had a wonderful stay  in a wonderful room to the seaside and got best service by friendly and experienced staff , be it at the lobby or in restaurant .

The staff is super friendly, helpful and speak English!

Enjoyed a great buffet breakfast each morning, the staff is quite friendly and exceptional in answering any questions we had, the rooms were very comfortable .

but what amazed me was how friendly and attentive they were.

Location fantastic, rooms great (we were upgraded), breakfast amazing (Western brekky), staff so friendly my kids loved them.

The location of this hotel is good and the staff really friendly and helpful,

They are kind, friendly and helpful. .always.

Cafe staff were helpful and efficient as were the other friendly staff at the front desk, bellboy and the lovely housekeeping staff on my floor, Ms Quynh.

Amazing beautiful friendly people that go out of their way to remember your names in special mention to Ann on front desk, you are truly valuable to this hotel and Ninh on front door , you made our stay incredible greeting us by our name, all other staff brilliant 
3.

I found the staff very friendly and helpful.

But the double glazed balcony doors kept out most of the noise from the music event across the road and n any case it was over long before bedtime.

It is by a very loud road and by a central spot with many stages of terrible music.

Pool far too small to accommodate hotel
Beach directly opposite with again only few sunbeds 22 in total
Always full
Drinks were served in cans or bottles from cool box very basic for Novotel
We found a lovely haven further up the beach Louisiana brewery house fab pool fab service
Also Novotel very noisy staff shouting loud early in the morning and hotel playing music from 6 am which is heard in your rooms.

-there should be music in the fitness room.

During a full body massage, the staff were listening to music in their headphones which I could hear and were on their phones.

If you do have an ocean/sea view room, be prepared to a wake up "call" when the locals swim at the beach, and do their aerobics at 5.30 each morning, to loud music.

The NNT is on the waterfront so be warned you may hear music from about 6am when local people assemble all along NT beach to do their swimming and or exercising.

Very loud karaoke type music in the evening, even with windows closed it was unpleasant, fortunately stopped at 10pm.

but some in our group were woken by traffic, sounds of crashing waves and early morning exercise music.

This is well worth the trouble of getting up to witness, especially with the loud speaker piped music, the different dance routines (Zumba & flag waving) & the various forms of Tai Chi.

The breakfast might need some tune up, as in my opinion is too oriental and lacks some classic things for a Westerner.

My only concerns is with the standard of the beaches, hopefully the future will bring awareness to all the hotels along the beach stretch to apply for higher standards concerning the better upkeep, there is far to many cigarette

but there was a bit of mildew smell if you set the A/C on low.

Room average at best very dated particularly bathroom and whole room stunk of cigarette smoke.

There are a couple of steps down to a seating area and the balcony and it would be wise to keep a light on at night otherwise you could have a nasty fall when getting out of bed as one of our group did.

but apparently there is a no smoking policy. .

Restaurant  not well ventilated, smell of food greeted me at the door, so opted for room service pizza.

Smelt of stale smoke, no bedside table or light on my wife's side.

As much as the Bed linen was clean and beautifully ironed, the Pillows were smelly.

No non smoking area within this sun lounge section so you cop it badly if your unlucky.

I would like to say thank you to Mr Tuan and his team at Novotel Nha Trang for making my stay at Nha Trang a memorable one!

The staff name Ryan is very nice and helpful.

Not to mention we noticed multiple time staff are on their phones….

Special thanks in welcome smiles and assistance by the front desk staff, and specific mention of  Ms Ann.

Second Stay , very satisfied, clean, Balkony with sea view, very good and tasty breakfast with Asian and Western choices
Will come back 
Room to Improve:
Not all Staff Good in English , two complains were just ignored by Reception Staff 
Breakfast Staff very Good
Concierge Had  Not Good Knowledge 
about Details of Tourist destinations or Even Place of Restaurant 4 Minutes away 
The Lounge Chair quality at the Beach is poor

FO staffs are so nice and helpful especially Ms.Ann and Hoa.

They would do their best to help with anything they could and especially the front desk staff was very helpful during my stay.

Thank you Mr. Ninh and Ms. Xuan at front desk for welcoming us and Ms. Tu, Ms. Thanh and the rest of restaurant staffs for kindly good service.

Staff is well trained and takes care of all your needs properly.

don’t try this at home
No negative comments about this hotel
Great location and superb staff
Try it and see

Suitable, depending on your requirements
99.9% of employees we engaged with were very attentive; our room (superior) had excellent views and amenities.

The staff were nice and thorough when cleaning the room,

Breakfast was great, as always and the staff still go out of their way to be there and do whatever they have to to give you the best possible experience.

The reception and porter staff speak English and Chinese and were exceptionally kind and helpful.

The surprise to me is they offer me the free transport from hotel to the airport on my check out.

The beach is across the street, the local shops and places to eat everywhere around you, transportation everywhere, perfect place to stay!

Check in:
Airport transportation was arranged prior to arrival.

Transport to and from the airport can be arranged through the hotel at a minimal cost as well as assistance with any tours you wish to book.

The entire hotel staff was friendly & helpful especially the spa staff (Ms. Huong Duong & Ms. Tram).

Special mention to Tram, the spa therapist .

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