Maybe two or three options for supper would be great 
2. for the drinks maybe you can incorporate a voucher idea instead of guest having to go fetch they own drinks especially during cold days - with the voucher at least you can hand it over to the person bringing your food up to also bring you drinks.

The room and double bed is small and cold.

The ‘chapel’ - should have the roller blinds to keep out the wind / cold.

It was hot and I could not keep my water cold.

For supper, over the weekends, how about cold, light finger supper, to to nibble on, instead of going all the way to town to grab something to eat

The bathroom floor was so cold I couldn't stand on it for longer than a minute - put a mat down maybe??

Coming in from the cold someone thought about exactly that.

I had Chicken curry, and could barely eat it, was way too hot, no choices given if you prefer it hot or not
Breakfast was a bit disorganised, asking for hot milk for a coffee, took about 10 minutes, by then the coffee was already cold.

What a pleasure to enjoy the old fashioned welcome to a lovely site and garden in the forest,

Amazing and awesome place in the middle of this industrial town.

The Haggards Hilldrop is near these landmarks: Fort Amiel, Schuinshoogte Battlefield, Victorian Theatres, Simply You, Munro Art Gallery Vulintaba, Newcastle Town Hall, Newcastle Armoury, iPhiva Tours and Hüttenpark

The ambience was awesome, staff were friendly.

Dinner was in a room with two others present, which made for a fairly depressing atmosphere.

best stay in Newcastle.a quiet setting with peaceful atmosphere.

Its just beautiful and has a calming atmosphere.

The room was very spacious with modern decor, clean white linen, and with all the amenities required for a business trip.

Surroundings good, security good, upkeeping of venue good.

The beautifully tranquil and extremely well maintained surroundings, the exquisite and spotless rooms, the  professional and friendly staff, not to mention and best of all, some of the best meals I've had prepared for me, will no doubt, surpass the expectations of any well seasoned traveller, or just someone / couple looking for short and well deserved getaway.

Our family unit was spacious and well furnished with two bedrooms and a kitchenette.

This was really an elegant stay at a truly remrkable establishment!

Clean with nice gardens and surroundings.

Has nice pool with comfortable surroundings and 'honesty' bar.

It was spacious and clean with nice décor.

There wasn't a door separating the bedroom from the bathroom so you could hear everything the other person was doing in the bathroom.

I was in a rear(forest) facing room - the room was in a need of some upkeep - for example large crack in basin - stable doors to toilet /shower was damaged/verge of pulling apart - large gaps in the door-to-outside and gaps between window and wal let a draft in - view out the window was of an untidy bamboo forest - in need of cleanup - this was just as well OK because it blocked the main road which was quite loud especially in the wee hours of night and morning.

Careful must be taken ,especially when opening the glass door,because I saw a snake just infront of the glass door Many thanks to you all ,especially the lady who was cleaning my room.

Though the saloon style bathrooms doors a bit quirky.

The lighting was poor and there was no closing door between the bed and the toilet.

However I would have preferred closed bathroom doors and not the stable door between the bedroom and bathroom.

The reception person was very helpful and friendly.

Friendly and warm breakfast service accompanied by a stellar meal the next morning completed another awesome stay at this venue.

The staff was very friendly and informative.

Friendly and helpful 
Food were fast and excellent.

The staff was friendly, the food was amazing.

The staff were friendly yet very efficient.

The place was excellent i enjoyed to part of the b&b and the stuff members was so friendly and professional, I do understand the food sufficiency it was bcz of lock down, i m sure since the lockdown is getting better the hotel will improved on that thank you

Super friendly staff and amazing views over the suburbs.

The staff are extremely accomodating and friendly.

I will only stay with Haggards Hilldrop Newcastle, very friendly and helpful staff team.

Excellent place, good value, friendly staff, will stay there again for sure!

The staff was very friendly and accommodating and the buildings and landscaping were gorgeous.

When driving through the gates of Haggards, I thought I was in a Harry Potter Movie (the front gate is beautiful)
I would recommend this establishment to anyone travelling to Newcastle.

but still have wifi in the room, a desk with enough light to work comfortably, and a lovely hot shower.

Excellent staff, from the time of making a booking to your arrival at reception, room service with home type meals and well trained staff.

The setting was tranquil and calming; the staff pleasant and helpful.

the clean, spacious room, with Wi-Fi facilities and a coffee station was welcoming after a day on the road.

Checking in and out was professional and quick.

We had great time at Haggards the owner Lelanie is the best.

The Receptionist was charming and gave me a full run down on the establishment.

professional service and central setting.

Warm welcome at Reception, most comfortable rooms, lovely gardens and surrounds and excellent breakfast.

The service from the reception and catering staff was excellent.

As always Haggards is a great place to stay, the staff always go out of their way to accommodate your every request.

I checked in and reception was polite, I was directed to my room which was referred to a log cabin.

though I was travelling late I was guided to the place with patience and understanding.

Cycle Tour / Dad's Tour 2016, Fantastic hospitality and stay.

Stayed at Haggards en-route to Durban on our Cycle Tour - great accommodation, good food and awesome staff that are willing to make their guests feel at home.

I liked the new girl, she was fun and took me on a tour of the place when I got there.

Newcastle is a nice town although not really on the tourist route - most of the guests were single business men -

Two minor nitpicks though: the walls were apparently quite thin because we heard our neighbors babbling away well into the night, then unfortunately one of the aircons just gave up.

In terms of toiletries you get a tiny soap and shampoo fixed onto the wall - thats it!

Going from 34 degrees to 2 degrees with heavy rain and snow resulted in our car slipping on black ice, hitting a dirt wall and landing on its side.

The shower in room 6 had a raised plastic base that had loosened from the wall.

TV is so high up on the wall you strain your neck trying to watch.

Haggards Hilldrop

cold

door

wall

decor

tour

movie

Whoever is in charge of your client handling skills needs a promotion.

Ensure that USB charging ports work and that WIFI is UNLIMITED.

As off today no one got back to me and they still have my card.

When I checked in, I paid upfront (was charged more than I was quoted) and since I paid in full, I expected value for my stay
1 Comfortable rooms
2 Peaceful sleep
3 No disruptions 
4 No invasions
5 No smoking

I got 20% of my expected (minimal) value, let alone only being stocked with 2 towels (not bathsheets, just towels) for a 4 sleeping family room.

you charge a burger buffet R165 where as you have the same burger on your ordering menu for R70 no difference the quality is actually very poor.

Just because I arrived on a motorcycle does not give you the right to charge upfront!

but never a smile, never a word of welcome, just a warning that any other costs I incurred would be charged to my credit card.

I was given an upgrade to my room  at no extra charge .

The speedpoints (credit cards) at the bar were not connected.

The Garden Court Blackrock Newcastle is near these landmarks: Fort Amiel, Schuinshoogte Battlefield, Victorian Theatres, Simply You, Munro Art Gallery Vulintaba, Newcastle Town Hall, Newcastle Armoury, iPhiva Tours and Hüttenpark

I had the pleasure of visiting the Shebeen pub last fri evening with a few friends .the place is a true authentic irish pub.the owner came to our table for a few minutes.his charm and Irish wit really makes the place electric.

I Was very happy with my stay at BlackRock - as always they are very efficient and the environment is excellent, clean and relaxing.

Blackrock was awesome, The room was super clean nicely decorated and what I like the most is that I had a Frigde on my room
The staff members were professional and pleasant, and the breakfast was Delicious

I would like to thank Garden Court Blackrock Newcastle for the opportunity to Stay at the hotel in a VIP style.

Good lights,not too bright and not too dark.

My check-out was almost clinical, and no apology, nor an explanation was offered to me.

I loved my stay there :) The scenery, environment and everything else was up to standard.

Comfortable and tranquil environment, inside the rooms and outside.

Exquisite hotel in a very good location.I like the fact that you are next to the Mall.Please check your GPS coordinates, they are misleading.I like the fact that someone from reception pro-actively called me.

the hotel service and room is excellent, also service, cleanliness, location, sleep quality, parking is available and very safe with 24 hour security, toilets are , I am very happy with the entire environment particularly with friendly staff

but the hotel manage to keep my stay as comfortable and fun as possible , the room was good enough and much relaxing after a long day of work and back to back meetings, as for the entertainment its was exquisite much fun and good for a person my age, I really enjoyed my stay.

The room allocated was a recent refurbished room and everything was spot on.

Its os well build and beautiful design and yet very economic.

That on it's own made my stay at Garden Court exciting.

Service excellent, friendly, warm and professional staff, with good ambience.

We enjoyed a few pints and a nice meal.the bartenders are friendly and very fast.If ur in the BlackRock neighborhood u must stop in and enjoy a few pints.

The staff at check in was very friendly and helpful.

The staff at the hotel is very friendly and honest.

Hats off to all staff, very friendly and efficient always!

Reception staff were excellent and very friendly.

Thanks Garden Court Blackrock , always making my stay a pleasure
Rooms always clean and tidy, 
Casino is easily accessible , Staff are very friendly always accommodating , 
Keep up the excellent work .

Staff were friendly, welcoming and accommodating.

Excellent service, friendly staff as always.

warm & friendly staff; excellent service at dinner & breakfast; superb food quality; absolutely cosy, neat & tidy rooms & amenities for 24 hrs.

Friendly staff welcome me back at the Blackrock and I had a beautiful big room for 3 nights.

check in must be friendly and help people easy so that  they will enjoy their stay, because the time was check in was frustrated had problem of vouchers so had to stand myb an hour just to wait from Rennies send the vouchers.

Staff are always friendly and willing to assist.

however no porter service or assistance with ailing guests or elderly people will definitely have a negative impact on your services, otherwise very friendly staff all round.

Staff members are very warm, friendly and welcoming.

Tanks can be installed to feed the sewage systems.

King rooms need to be cleaned & upgraded 
Floor tiles broken
Toilets smell of urine & smell is transferred into the room
Basins don’t drain
Food on buffet was cold
Suites are clean 
Poor value for money

Rude staff upon arrival and they didn't have a smoking room

but the carpets there too was stained and filthy.

awkward with drunken people walking around and a lot of smoking smells everywhere.

Room 303 carpets very filthy , whilst showering water stops and mostly cold water coming out of shower.

The toiletries are at its minimum just one little bath soap and wash , shower had a awful smell .

For breakfast, on all the sausages, the one with periperi was fresh the rest was stale, I dished them

Rooms to the left of reception are quiet and do not smell smoke in the corridor!

I was in room 111, please just check the drainage system of the bathroom hand basin

the pillows had a funny smell making it difficult to sleep

but no one assisted, it was disgusting especially when brushing teeth as the waiter was not draining, floating it was disgusting

These guests then smoked in their room which filtered through to our room and filled our room with smoke.

He was out on a mine and due to the breakdown was filthy dirty, tired and fed up.

The other part leading to dinning hall people smoke a lot in this area and is very difficult to walk through.

> The tiles in the shower were not scrubbed properly as there was black residue in the corners that was floating around once it came in contact with the water.

Was a pleasant stay, good value for money, nice breakfat, reception staff very efficent,
Breakfast was nice except had to wait for refills of food.because there was a function on we found waitress could not accomodated the lounge for hotel staff, waited for service to order and receive drinks

hotel staff that remember your name and say welcoome back Mr Ngonyama with very welcoming and warm smiles!!

The staff are always willing to assist with making your stay there as comfortable as possible.

The rooms are perfect comfortable beds u sleep like a baby good food clean warm well come the staff always checks out on u that are you still comfortable if you are not happy with the room you have they change the room and give you the one you are happy and comfortable with i just love the place ♥️

General overall excellent experience in terms of quality of accommodation, range of services and facilities, staff efficiency, meals, gaming, etc.

Received value for money from the moment one enters the reception area.

Amazing people from reception. reservations.

The staff were very kind and willing to be of assistance.

amazing it is very clean, habitat and so welcoming.

The hotel is under rated, service is way above expectations The friendliness of the staff I had a good experience from checking in up to the point I checked out  The hotel is close to all amenities which makes easy access what I needed

The is a professional service both from the old and young staff members who in view display a high level of excellence.

Your have some of the best staff, service is great and pricing is excellent

My stay at this facility was very comfortable and the staff are always very helpful.

We booked online on route to Newscastle as a last minute stay over - literally 1 hour before we arrived.

I do realize that the hotel cannot predict when there will be no water,

Lovely.. Only issue was room 114..could hear water flowing everytime other guests used their bath/toilet.

After a shower I nearly slipped and fell due to the water on the tiles.

It was hot when i arrived and i was welcomed with a cold water mixed with lemon.

Only one bottle of water offered for 5 day stay.

but the hot water in the shower ran out on me several times.

Rooms are looking old - showers need more water pressure or modern shower heads.

There is no bottle water in the rooms, it took 20minutes to get someone to bring us some.

The sink in the bathroom not draining water properly, I reported this

Bottled water in the rooms would have  been nice

I would like to have a bar fridge in the room for convenience sake and a bottle of water.

He made me to have a pleasant sleep by making sure I have three bottles of water to drink before I went to bed because they were no courtesy bottles at the time.

Garden Court Blackrock Newcastle

smell

water

creditcard

fort-amiel

Avalon is a lovely place with friendly staff.

The rooms are very tastefully decorated , the rooms are spotless and so is the whole property, the staff is friendly and efficient , the food is delicious.

Siephan and her team are friendly and always accommodating.

Service was friendly and efficient and comparable to the best we have experienced anywhere. Recommeneded

The rooms are clean and well kept, the service friendly and comfortable.

Our hosts were so friendly and very accommodating

We had very friendly service throughout out stay.

Lidia and Doris need a very special call out as you do not encounter such sincere  friendly staff much nowdays.

The staff and owners are friendly and accommodating.

Great hospitality,  friendly staff, comfortable beds,  good service.

Spacious rooms, quiet part of town, pool, breakfast, comfy beds, friendly staff.

Wow what a little gem , we were greeted by the charming owner of the manor , after booking in we were showed around and then taken to our room , absolutely stunning room and bathroom , the service is top class , the little extras re biscuits with your coffee /tea, bedside turned down and after dinner chocolate mints await you on returning from dinner , free wi-.fi that actually works , breakfast and dinners are of high standard , and the staff is absolutely professional and friendly.

Friendly staff, comfortable rooms with tasteful decor.

It is a great place for the business traveller, very good rooms albeit a bit small and friendly staff always happy to assist.

Excellent service
Lovely rooms
Free wifi
Breakfast had a good variety
Owner very friendly

Spent a weekend in Newcastle, this guest house was very tranquil and we enjoyed our stay.

I was blown away by the service of the staff when I arrived,

Service was excellent and the staff delivered on all their promises.

The service is outstanding and i cannot  fault the meals .

The service was BRILLIANTLY FANTASTIC from the moment I made the booking!

Good service - staff and owner were very welcomming and efficient!

I appreciate that level of service as you don't see that regularly.

Ihad a few times where I had to organized a function at this a fantastic venue.The service and food is out standing The atmosphere and décor is relaxing and the gardens around the poolarea invites you to have another cup of coffee.

Siphan and her staff welcomed us like we were family.

I realized a left my cellphone at reception and before i could even make arrangements to get it back she already drove to the annex and gave it to me.

The whole team working there, were so happy in their work - that says it all.

The owner ensured that the stay was enjoyable.

We stayed in the family room for two nights and were blown away by the friendliness of the staff, not to mention the room.

My husband being a sales rep now frequents this guest manor on his trips to new castle.

WELL DONE to Siephan and her staff for making our stay such a pleasant one!

Breakfast was pretty good sausage bacon and egg cooked to order a choice of cereals and fruit, on the second day we were welcomed on first names which was nice.

Avalon Guest Manor

friendly

staff

service

The iLawu Guest Lodge is near these landmarks: Fort Amiel, Schuinshoogte Battlefield, Victorian Theatres, Simply You, Munro Art Gallery Vulintaba, Newcastle Town Hall, Newcastle Armoury, iPhiva Tours and Hüttenpark

The grounds are well-kept and nice to walk in.

Great atmosphere in a quiet and serene suburb of Newcastle.

The guest house has an intimate setting with wonderful gardens and 2 pools.

The standard of the Lodge was very high the decor was excellent and staff very friendly and helpful made my stay very pleasant the rooms  very clean  and comfortable the restaurant was excellent freshly prepared and tasty will definitely come back

The surroundings are peaceful and serene which I feel was the highlight of my stay.

The staff is really friendly which I loved.

At the reception Siyabonga Mdlalose was so friendly he even accompanied us to our room.

It was a super awesomeness stay,  We enjoyed the service and the staff there is very friendly and attentive.

Just overall a beautiful stay, friendly staff, and very helpful with providing what the customer needs.

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