The hotel was in great proximity to a lot of Manhattan, especially the high line and Chelsea market.

Also a nice walk to Chelsea Market or Times Square area.

We walked to the Chelsea Market, Madison Square Garden, Times Square, Rockefeller Center, the Love Sculpture, The Port Authority, and many eateries and bars.

Located in a strategic position in the city and close to the Chelsea Market and other turistics spots.

Close to subway lines,Madison Square Garden, Highline, Chelsea Market.

Chelsea is centrally located allowing us to easily walk or train to midtown, broadway, Central Park, Chelsea market, Greenwich village, downtown and Brooklyn.

Nice quiet, clean room, very central to everything, 1 block from Starbucks & #1 subway line, near Highline, Chelsea Market, etc.

PS - my wife likes being in the middle of the flower/plant district & near many great areas of the City.

It's also in the flower district, so throw a stone in either direction of the lobby and you're surrounded by insanely beautiful all things blooming, and at crazy prices.

The hotel sits on a quiet street in the garden district.

I haven't stayed here in years since the Fashion District or Times square Hilton are my go to properties in NYC now.

The area is known as the Flower District so you will see a lot of street vendors.

The room was serviced to a high standard every day and everything we used was replenished.The hotel is in the flower district so every morning we walked out to streets full of plants and flowers which was nice.

It's in the flower district so it's beautiful walking up and down the street.

Located right on 28th in the Flower District and next to two very nice places for food/coffee/beverages, this hotel did not disappoint!

It’s in the middle of the Chelsea Flower District, so the surrounding flora is amazing!

This is the flower district and it all starts around five a.m.

Welcoming staff and very good location for fashion district.

This hotel is in the middle of the commercial flower district.

Located in the heart of the long-standing flower district, every morning you walk out the front entrance greets you with smells and surroundings of fresh flowers, plants and greenery--like a walk through a mini garden.

Plus, this is the one just a couple of stretches of what remains of the flower district (sadly, that'll probably change sooner rather than later), and it's lovely to walk outside in the morning and encounter all the flowers on the sidewalk.

Situated in the flower district you can get easily to up- or downtown with two different subway lines in walking distance.

Nice, compact hotel in the Chelsea Flower District.

I loved being in the flower district and walking by all the flower shops each day.

Although location in Chelsea is convenient for many reasons, and hotel is in the flower market district, the hotel itself needs some tender care.

Tucked away neatly in the flower district, it was pleasant to see the routine of the sellers rolling out nature's carpet literally at your feet every morning.

Elevator interiors were damaged, lobby very tired.

The longest I waited was 5 minutes for an elevator after staying on the 22nd floor.

Also there is no such thing  as a room that is far from the elevator so be prepared for noise throughout the evening.

Lifts: sometimes had to wait a long time for a lift

One employee at the front desk refused to let my friend enter the elevator even after she stated my name and the room number correctly; the employee kept saying my friend had a bad attitude.

The hotel has 24 floors and only two elevators, so waiting times are long.

Only one elevator working, laundry bags littering stairwells (using because only 1 elevator), no soap, no restaurant open, ATM out of service AND fire department just arrived. NYC???

Only 2 elevators for the whole building, expect to wait 10 minutes each time you want to go up or down.

Got off the elevator and hit with the strong smell of marijuana.

The elevator can take a long time depending on the time of day and the hotel occupancy.

And there's no big wait for the elevator, which is bonus in Manhattan.

My only criticism is the hotel has over 20 floors and only two elevators, so the elevators were often full or the wait long.

Sometimes with these NYC hotels the elevators take forever,

And signs on elevators saying expect 30 to 45 minute delays for elevators due to renovations. Horrible!!!

Upon check in I was informed that there could be a 30 - 45 wait for the elevator due to the refurbishment of rooms below 16 th floor.

I always stay on lower floors in case a hotel has elevator issues

Aside from that, the lifts seemed a little small given the volume of passengers at peak times in the evening.

During my 8 day stay, I waited for the elevators at least 10 minutes on 2 occasions.

The hotel is narrow with many floors, you will need to use a lift and at times when there was only 1 of the 2 lifts working, it took a long time to get up or down.

Smelling the flowers outside every time you leave, and getting a free drink in the lobby was a nice touch.

This part of Chelsea is beautiful in the morning to see all the flowers along the street.

Arrived at night so didn’t get the full impact of the street which is a flower marker during the day.

The room was very noisey due to the flower shops beginning their outside set up in the wee hours of the morning.

The neighboring shops are mostly florists and plant stores, and they cover the sidewalks on both sides of the street with their plants, flowers, trees, etc.

This is such a convenient location in Chelsea as well, and is right by all the flower shops, which is a nice surprise for a plant-loving visitor.

It is great to be greeted by a corridor of trees, shrubs and flowers while walking to or from the hotel.

The street has a lot of flower stores, so you can walk through the plants outside as you walk to your breakfast!

We came out of the train station and it was a short walk to the hotel - through numerous flower shops which was lovely.

All I kept dreaming about was our Tuft and Needle bed at home and how I could get them to hook up with the Hilton to get new beds.

Small rooms, hallway noise was the worst.

Checked in on Monday and my room was small

Currently renovating the guest rooms which are small

The rooms are on the small side as with many NYC hotels,

room quite small and dark -- crack in bathroom sink -- over priced for a Hilton of this caliber.

While the rooms were small and the beds could have been better, I really appreciated the central location and how quiet the hotel is.

He gave us a very warm welcome and was always there to help!if you’ve ever been to Manhattan and stayed at, let’s say, an airbnb, you know how cramped and nasty some rooms are and still cost a fortune!

Great location, rooms have more space than other NY hotels I’ve been in.

Easy to book reservation, friendly welcome on arrival, provided room early, staff inquires daily about our needs, elevators wait short even during morning rush, quiet rooms, bag storage available after check out

Secondly, the compact rooms made great use of limited space

Special thanks to Michael for making sure my laptop is secured in the storage area on our last day at the hotel. Thanks!

The rooms are well appointed and beautifully updated with excellent working space and super comfortable beds.

Offers luggage storage if you’re seeing the sites or a show before check-in (super helpful).

They couldn’t offer us a king size bed on arrival so they gave us two queens which meant more space with a higher room overlooking NYC.

Our family of 4 stayed in one room and there was a decent amount of space for all of us.

"Not since Central Park opened in 1857 has a park reshaped New Yorkers’ thinking about public space and the city more profoundly."

Room had ample storage drawers to unpack.

The bed was very comfortable, there was adequate drawer and closet space, coffee, refrigerator and microwave in the room.

Street parking is free, if you get lucky to find a space or $35 for 24 hours in a nearby garage.

But the room does have a fridge, cupboard and draws to use.

but not as cramped as some) and good restaurants were within a short walk from the hotel's doors.

The room was nice, clean, good space considering it is NYC and rooms run small.

Great location close to theater district, one block walk to subway.

Great location, line 1 subway just 3min walk, koreatown within blocks.

Lots of fleets shops so it was beautiful to walk to.

We were adjusting our reservation and he walked me through the options.

Made our stay very enjoyable, every time we walked through the lobby, he asked us how we were doing and checked if we needed anything.

Being centrally located in Manhattan we had the benefit of a very short walk to any of the subways especially the 1 line which runs the length of Manhattan and allows easy transfer to any of the other lines.

Also just around the corner from Whole Foods and half a dozen good coffee shops, and easy to get anywhere downtown, maybe a 20ish minute walk to union square.

We were able to walk everywhere that we wanted to go from this hotel.

This hotel is in a great location so many of its shortfalls are irrelevant since you have everything around you within a short walk or ride.

This is important with little ones and to rest those legs after walking all day!

It’s centrally located; you can easily walk up north to central park and south to Washington square area.

The gym is small and in the basement, the room was warm and I chose to get a good walk instead of using it.

The subway is a short walk away, as is Penn Station.

Hotel is on a street filled with plant shops which makes it nice to walk down.

From the Station it was a short and easy walk to the hotel even with 2 suitcases.

Really close to Times Square, Madison Square Garden and a walk to Rockefeller Center.

The hotel is within walking distance from Penn Station, and you can walk to several subway lines, too.

We walked to Time Square and took the subway to Central Park and other tourist attractions.

Location is great if you are using JFK or EWR being only a few minute walk from Penn Station.

Hilton Garden Inn New York/Manhattan-Chelsea

elevator

small room

flowers

district

chelsea-market

We had a lovely corner room on a high floor with a view of 3rd Avenue and 53rd Street.

If you request a corner room then you are in for a treat.

Didn’t complain because the room itself was a corner room with amazing views and plenty of room.

We were fortunate as a Gold Elite to get a corner room.

We got the room on the higher floor (corner room) and it was really good view.

We were given a corner room on a higher floor which was clean and had plenty of room.

Check-in went quickly and, because we had status, we were upgraded to a huge, corner room with beautiful views.

We were upgraded to a corner room on the top floor, and the room had a lovely view.

We had a great corner room with views in two different directions.

The view from our corner room was aaahhhmazing.

The room was very big, 419 sqf (so I was told), it had a hallway (corner room), 2 queen beds and a sofa.

Additional Features:

Spacious Room & Workspace: We stayed in a corner room that surprisingly, provided ample space for a NYC hotel--including a desk with a view and plenty of plug-ins throughout the room.

but the engineer had finished his shift so immediately we were moved to a corner room on the top floor 3112,our first room was really nice,the second was fantastic,spacious,private and the view down 3rd ave was knockout.

We had a corner room and it was class cant complain.

We were delighted with our room, which was a corner room.

We had a corner room and it was incredibly spacious, well appointed and spotless!

We were lucky to get a high double corner room.

We had two rooms and one was a corner room with wrap around windows which was nice.

A corner room and upper floor gave a great view of the city.

Upon searching for these needle in a haystack rooms in NYC, I found this Courtyard had them and the rates were NYC reasonable.

No such communication had taken place, no missed calls, messages on booking.com.

Phone rang over 25 times , knowing I was calling again. .

In this phone call, they also said that after a company investigated, they found no bed bugs in the room.

We requested them and it took over two hours to get them, after several calls and a visit to the front desk.

Staff calls out so there is only 1 person at the front desk and they are swamped.

The front desk staff doesn’t answer the phone, and when I go down.. there will be three of them at the desk, it takes two hours for them to bring a toilet paper, too many molds on the floor, security won’t come if other guest are loud.

Around 2 am I call them to make sure that I have that room.

There pullout couch had no pillows or blankets I had to call room service and they told me if they had a blanket they would bring me one.

Waited 2 hours and right at 4pm we went back down and lady at desk looked like she had forgot to call us about me!

My one tip to make departure better is don't believe the desk telling you to call 15 - 30 minutes ahead for you car.

There were several rooms on our floor we needed to call the front desk about several times.

but that didn’t help and the lady opted that I had to call Expedia to resolve the problem because it looked like she didn’t want to waste the time with me.

but when we arrived back at 11pm, a shift change had occurred and there had been no engineer and no notes about our call on our room account.

I also had a lot of difficulties reaching the front desk by phone to assure i could check in on time & found no way to get a hold of them after many attempts.

So I call down and tell them please help us as this was supposed to be fixed yesterday.

but why did someone tell me on the phone this was fine ??

for 2 adults and our teen a king bed and sofa was sufficient it allowed us time to go over everything we observed at the schools together.

Stayed in a two queen plus a sofa bed room - hard to find in NYC - and it was large and not overcrowded even with the bed out.

Stayed in a Jr suite with two Queen and sofa.

We booked a room with two queen beds  and a sofa bed and all 5 of us were very comfortable in this spacious room.

We needed more towels for our stay, and blankets for the sofa bed.

Due to last minute changes we had five adults so we got a junior suite (2 doubles, 1 sofa bed).

Rooms are large with e tra sofa bed and refrigerator in room.

Rooms have two queen beds AND a sofa bed.

Choose this hotel mainly for the available king bed + sofa bed room and the nice location.

The sofa bed was typical—but at least it was clean.

We rented a room with a King size bed and a sofa bed for 3 people.

If you have a family staying here, I would recommend that you get 2 queen beds, not a queen and a sofa.

We had booked by error a room with a queen-size and a sofa bed online.

This room was a great size with a king bed and a sofa bed.

Ours had a comfortable Queen size bed, a couch/pull-out sofa bed, a toilet/shower room separate from the wash/sink area, a large closet, plenty of cabinet and work space, and up-to-date electronics.

We got a room with a King and a sofa bed.

Our room was in need of freshening up when we checked in, so we asked the house keeping staff to vacuum the sofa bed, and she quickly helped.

We arrived at 3:40pm and were told that our 2 queen + sofa room was “clean

but the sofa bed is far from acceptable, knocking off 1 star.

I worked directly with Farah Aoucher who was accommodating and very helpful with finding us space for our meeting as well as all of the technical needs and food.

Didn’t use any of the amenities at hotel other than luggage storage.

Besides their amazing efforts to make all of our needs smooth, the free 12th floor office space in the hotel was a crucial bonus to setting up our 400 person event nearby.

Also, they provide luggage storage service and temporary stay in the business center after the guests check out.

Can use the space after hours for work, reading & socializing or bringing in take out.

Practical hotel for business, family, and others seeking some breathing space in a fair sized room with a generous coffee and Starbucks styled cafe for hotels guests.

Location was great as well as space and noise (this was ok, especially for NYC).

Couldn't be happier with the level of cleanliness, efficiency, use of space and service!

but it was nice to have the larger space.

Plenty of space to walk around in the room and to have your luggage out.

It was the perfect space for 4 gals on a girls trip to spread out.

Used a junior suite and were more than happy with the space, AC, quietness etc.

Room space is adequate and conditions are great.

The Fifty has a mini kitchen, and a bit more space in the room.

We were a family traveling with 3 kids, so we were worried about space.

The bathroom had plenty of counter space and was extra towels were readily supplied.

Our family room was clean and comfortable with a lot of space and great views from our window on the 29th floor of the East River and the UN building.

For breakfast they have their own Starbucks on the 12th floor!

The location is also very convenient with a drug store next door, Starbucks and subway stop across the street and many restaurants near by.

Devoted Starbucks consumers have a wide choice of coffees, etc.

great cafe for breakfast, Starbucks with servers; front desk staff were also excellent; an office of Sloan Kettering is in same building.

Hotel was so perfectly located (within a minute walk to the subway), right by starbucks and drug stores for water, etc, and SO SO CLEAN.

Starbucks in the building opens at 6:30, so if you need something before that, there's a Starbucks right across the street.

but did buy coffee from the Starbucks there.

Ess a bagel down the street, so is McDonald’s, Starbucks and dunkin donuts.

This beautifully decorated restaurant on the 12th floor is open for breakfast (and Starbucks coffee) from 7 till 11.

but we opted for Starbucks directly across the street for a much better option and price point.

The subway station is right across the street along with a Starbucks.

As noted in our 2019 review, Starbucks in house,

A Duane Reed pharmacy is next door, and Starbucks is across the street.

Duane Read pharmacy with some food open until 10a and Starbucks on the corner.

Never had breakfast there, looked like Starbucks and there were nice places nearby.

Starbucks coffee shop for breakfast on the 12th floor.

The breakfast at the bistro Starbucks was yummy and the ladies at reception were extra helpful and full of character.

Location wasn’t a problem for us as we love to walk everywhere and found great places to eat.

From the moment you walk in, to every time you pass by the front desk they are extremely friendly.

Fifth avenue was a five minute walk away.

The room was clean, the cleaning staff tucked in our toddler’s snugglies, we had a great view, and the location was great for subway rides to Central Park and Penn Station, and walks to both neighborhood restaurants and all the stores of Midtown.

The Hotel is very centrally located close by with a subway entrance at it's doorstep; easy to get around also via bus, taxt, Uber and just be walking.

Throughout our stay she treated us incredibly, greeting us every time we walked through the lobby checking in on how our trip was going.

Prepare for significant walking to Times Square, Empire State Building, Broadway Theaters, Central Park.

Easy access to Subway…12 min walk to Times Square

Nice to walk in to a hotel or any establishment and see the employee happy instead of being Misérable like 90% of the American's, great job Nimi keep up the good work.

Came back later a couple times and felt safe walking from subway.

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