When I insisted on being overcharged she without saying anything further hang up the phone and did not answer my call after.

Housekeeping staff were very good and we had the room cleaned with fresh towels daily. Checkout wasn't very efficient and I am currently in contact with the hotel in dispute of our bill (we were nearly charged twice for residence tax on checking out and believe we were also charged on checking in, so just be aware of hhis as the checkout staff commented that there was a "glitch in the system".)

It was also quite expensive when you add tips, the city taxes and the additional $45 per night charged by the hotel.

Elevator requires a key card to access your floor as most do in major cities now.

but are in different rooms on different floors their floor number should be put on your card as well so you are able to go see them.

I was promised no charge until clarified with Monika.

What they do is charge you $150 to bring it to a parking garage four blocks away.

Oh, and there are no less than 5 taxes and fees charged per day per room.

The full amount was deducted from our card before we even saw the room.

but we discovered afterwards that they had billed and charged two cards separately anyway, despite assuring us at the time.

Be prepared for the daily charges another tax is added to the city tax !!!

Housekeeping still made the pullout couch bed for us every day and no fee was charged.

We asked if it was charged at all hotels and a NYC law,

In the end I locked my credit card so they couldn’t charge me.

Receptionist’s first words were ‘ I need your credit card for your room’ Hardly a warm welcome.

but still, there was no way I should have been charged for that drink.

The breakfast was given in the form of credit of $25 per day which I utilized at a single time as I stayed for 2 days.

but the $25 credit we received when booking lessoned the blow a little.

Saying that, the location was perfect for our trip, super easy to get from place to place and never too noisy to keep us awake.

Its prime location made exploring New York’s famous attractions incredibly easy.

Great location in Time Square in the heart of everything easy access to the subway and train.

The Knickerbocker hotel with its convenient location and luxurious accommodations made our stay truly memorable.

The staff is great, the rooms are spacious and the hotel is in a great location.

Great location with large clean modern rooms and nice people.

The Knickerbocker is perfectly located in Times Square.

Great location, wonderful service - front desk, concierge, bell man.

A Manhattan seemed appropriate, given the location, and it was great.

Can’t beat the location with easy access to everything.

The hotel is in an ideal location, right on Times Square.

The rooftop bar is fabulous, and the location is superb.

Located right in the heart of the city, the hotel expertly blends historical charm with modern luxury.

Excellent hotel modern functional rooms in an elegant New York City landmark.

Rooms themselves have been recently redone in a fairly modern tone.

Very up to date and modern in such a traditional famous hotel.

Rooms were modern and spacious, and the breakfast buffet was excellent.

Clean room , very modern bathroom and best shower experience !

Hotel was perfect; modern, clean, big room, impeccably quiet for such a busy (well situated) location.

Central location, spacious, quiet and modern rooms, excellent water pressure, 2 daily breakfast options, fast and seamless wifi throughout the hotel, superb rooftop bar serving light snacks.

The location is ideal and the hotel is clean and modern

On arrival we were gifted with two drinks to visit the rooftop bar and wow what an experience, a modern stylistic bar with great ambiance and a laugher and chat to be heard from all over the rooftop.

The Knickerbocker Hotel in NYC is a perfect blend of timeless elegance and modern luxury.

The rooms are spacious, very modern, comfortable and clean with lovely bed linens.

Rooms were very modern, immaculately clean, bed was super comfortable and we loved the black out blind.

Beautiful, modern hotel with lots of amenities.

The staff were always helpful, rooms were modern and luxurious, housekeeping was spotless.

It was a pleasant surprise considering most hotels in New York are small and expensive for no reason.

He offered a price of nearly $200 per night or my reservation would be canceled, to which I agreed given I did not have anywhere else to go on the last minute.

All other places were almost double the price.

Price is on the high side for what you get,

I'm not sure that it's worth the money, there are probably places that are cheaper

The robes definitely need updating as there was rips in one of them and they weren't the softest of materials.

Avoid this place at all costs for the sake of your pockets and your NYC experience.

When we requested a restaurant recommendation, we were automatically given a top end one (dinner that evening cost me $200+ and I've had MUCH better for under $100 (I later learned the hotel is affiliated with a number of restaurants so they will only ever recommend them).

However, the lack of tea/coffee making  and (empty) mini bar facilities made the stay feel more 4 star with a 5 star price tag.

Now the rate is more than double for a decrepit and worn down hotel with poor service.

My only comment was the parking was odd and a bit expensive at 360 for 2 nights.

The buffet breakfast seemed overpriced even for nyc,

At $700 a night I wasn't going to settle for anything less than what I paid for.

I, personally, would have paid an extra 300-400 per night at another hotel if it meant I would get better overall service and what I asked for.

Parking is a little tricky- was given the address of an off-site parking garage, and because I used the QR code at the garage (which was prompted when pulling up to the garage), and because the hotel staff ran out of validation tickets, I ended up having to pay a lot for parking.

Our only "complaint" was that the cocktails were a tad pricey for our budget.

Friendly staff, very CLEAN, nice restaurant and a  rooftop!!

Fine dining at the hotel’s restaurant was a highlight, offering delicious cuisine and exceptional service.

Special kudos to Houcine and Gania, who took such good care of us at breakfast every day in the 4th floor restaurant.

near everything we went broadway, west village, nolita, met etc in two days, Great room service as well!

The wait staff in the restaurant were great.

I recently enjoyed some delicious cocktails on the 4th floor at the Knick again, and let me tell you, the service is always amazing!

As an aside, the in-house coffee shop has EXCELLENT pastries and the restaurant was fantastic.

the best bed pillows and room confort i can’t complain about the stay very good price the staff very friendly very nice the food also well cooked the room very clean i don’t have anything bad to say .

The breakfast was great and the cafe was a convenient way to grab a quick coffee or tea before heading out the door for the day.

From Lucy at the front desk who was able to get one of the rooms that I particularly like, to Stephanie and Diana the concierges and the super helpful Gania in the restaurant.

We enjoyed the cafe in the morning for coffee and pastries.

The cafe had delicious breakfast and coffee.

Loved the beds, and room service.Also held a business event here once on the roof and it was spectacular

Rooms were large and clean and both restaurants were nice.

The rooftop bar was a real treat, boasting spectacular city views and a great selection of drinks.

Room was lovely and rooftop bar was a great spot to view the city

We received 2 comp drinks for the roof top bar and an upgrade to a corner suite.

but the roof top bar and location of the hotel more than make up for this.

The outside part of the rooftop bar was the most impressive, views were one of a kind.

Amazing rooftop bar, really a place to be.

The rooftop bar at St Clouds was amazing and so beautiful to chill out and have a cocktail or 3 and the American Breakfasts were delicious and kicked off the day.

Fabulous rooftop bar that overlooks the ball that drops on New Year's Eve.

Would definitely recommend, just drink at a different rooftop bar.

We really enjoyed starting our day at the breakfast buffet  and ending it with a drink at the roof top bar.

The hotel rooftop bar was exceptional, food was great and we had a view of the Times Square ball that is dropped on New Year's Eve.

would stay there again, roof top bar is just great, if you go early, you will have a good chnace to sit outside.

The rooms are wonderful,  great bedding and the nicest pillows!!

The room provided a serene, stylish retreat with stunning views of Times Square.

Even with the hotel in Time Square the rooms are very quiet.

When my daughter and my self-arrived at this hotel, our reserved room was not honored.

Our room was large, clean, and very comfortable.

Room was gorgeous and beautiful - we stayed in a double queen ADA suite.

And the view we had from our room was unreal too!

The staff, and presentation of rooms was fantastic, no complaints and would happily recommend to others looking to spend some time in New York.

Rooms are comfortable and correctly sized.

From the amazing staff to the comfiest bed and fluffy pillows you could ever dream of.

Every staff member demonstrated outstanding service, adding to the overall excellence of the stay.

Each and every staff member did what they could to make our time perfect!!!

The attentive and courteous of the hotel manager at the time, Asian tall guy, we did not get his name; made our stay as comfortable as possible.

The staff is the best of the best a care about the details greatly!!

Great service very friendly and accommodating staff!!

The staff are all friendly, attentive, and efficient, nothing was too much trouble.

I reported all this to the front desk and they promised that one of the managers would contact me.

Excellent accommodations, friendly and professional staff, and all the amenities you need in a Manhattan hotel.

The staff made us feel like royalty and attended to our every need.

I can’t fault anything about this hotel nor the staff everything was perfect.

Samia Dumani in sales was the most understanding and considerate.

All staff was very friendly, they even accommodated an early check in!

Ideally situated at Times Square, the best starting point to visit all the ‘must see’ NY attractions.

Rooftop and 4th  floor bars/dining are a great escape from the hustle and bustle of Times Square.

Bigger than expected for an NYC hotel room in times square for that price.

The overall experience was good, the location at the corner of Times square is absolutely top with a subway entrance just out of the door.

Room was clean and had breath taking views of time square.

This location was fantastic for getting a taste of the craziness of Times Square, without having to take time to “go see it.” We had super easy access to subway to get all over the city.

This is a great hotel at a historic building, good rates for NY, with the best location at times Square, including subway hub at their door step.

Very nice hotel and conveniently located in the centre of Manhattan just off Time Square.

Fabulous room comfy bed bathroom big with a  great shower, right in middle of Times Square Friendly and helpful staff.

Today, the hotel is nothing more than a hotel tonight 3 star special for the type of people that love Times Square.

Location in Times Square is convenient plus there’s a subway station on the corner.

This hotel is a peaceful haven amid the hustle, bustle, and craziness of Times Square.

Just a few steps from main attractions like times square, broadway, the wax museum and New York library.

When we came back from a show we noticed that the room was quite warm.

They provide warm furry blankets which made us feel so cozy and comfortable.

Upon arrival we were not acknowledged in any warm way.

They were so lovely, each time I approached that desk I was met with a warm smile and a wonderful customer service approach.

The rooms are large by NYC standards and the staff is extremely warm and welcoming .

The room was really nice and cozy, and the bed was so soft and warm!

Our housekeeper brought nice warm towels during our stay which was great.

Every person that works at the Knick is very professional yet creates a warm and welcoming environment.

We were treated amazing with warm blankets and friendly service.

Helpful friendly staff and a warm welcoming atmosphere.

As we were escorted to the elevator the Hotel Manager, Scott Case, met us with a warm greeting to ensure we had a good check in experience and inquired about our stay in NYC.

The serving staff at the rooftop bar and the 4th floor restaurant were also very warm and helpful.

They are as honest, warm, friendly, and accommodating as they could possibly be.

Every single person in this hotel was warm, attentive, and helpful.

This hotel is really perfect, the staff was very helpful for all our needs (specialy for Shabbath needs, going up with us on the elevator and opening the toom for us each time) cleanliness, warm welcome and best location.

A very warm welcome by the front office, room wasn’t ready

They made sure we were warm, entertained and all around taken care of.

Made sure we stayed warm and had everything we needed.

The Knickerbocker Hotel

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creditcard

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warm

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location

restaurant

times-square

rooftop bar

modern

I had an amazing stay at the Standard for my 30th birthday.

I came here for my birthday and my check in alone made my whole experience worth it at the standard.

Thank you to Mandy for her efforts to make this birthday gift an extra special.

Wife birthday they up grade the room when we got there early check in view from room was fantastic.

She also sent a complimentary Rose to my room for my birthday !

Truly enjoyed every moment of the stay here and it was the perfect selection for a birthday!

The staff was wonderful and upgraded to a suite for my birthday.

I took my husband to the city for his Birthday and this Hotel was so AMAZING, very clean, spacious and the views were breathtaking.

I had an amazing staycation here for my birthday.

I stayed at the The Standard, High Line for my birthday this year, and it was the most incredible stay.

Stayed for a friend's birthday, and it was an amazing experience!

I spent my birthday at the Standard Grill this year and had the best time!

Arriving to NYC to celebrate my dear friend's birthday excited to spend some time together.

Had an great time celebrating my birthday, delicious food and drinks, cozy and luxurious design and top notch service.

Last weekend I stayed at this gorgeous hotel for my 30th birthday!

I had an amazing Birthday at your hotel due to your great staff that were friendly and knowledgeable in the area!

He anticipated our every need, recommended the best wine/cocktail pairings for our food, and even surprised us with a celebratory birthday dessert.

I’m coming back for my birthday cause I’m so obsessed.

I never had a happy birthday sung to me like that in the best way!! This

Stayed at the Standard for my friend’s birthday and Seth was a great help during our stay.

Great location in Meatpacking District close to the High Line and Whitney Museum.

Excellent service, early check in  and late check out, no fee for pet, and perfectly located in Meatpacking District for anything you may need not to mention amazing views with floor to ceiling windows from just about any room.

The hotel is perfectly situated in the meatpacking district, with easy access to the Hudson River Parkway and tons of good food around.

If you’re ever in the meatpacking district make sure you stay there & meet him.

We so enjoyed the hotel vibe and meatpacking district we came a second time with our 3 children.

Great hotel in the centre of the meatpacking district, comfortable and convenient.

We enjoyed the whole vibe of Meatpacking District.

The location couldn’t be better for exploring both the beautiful Meatpacking district, and also connections to travel uptown.

In the heart of the meatpacking district with amazing shops, restaurants, bars steps away.

Whether staying at the Standard while on business or making it the center of my plans for an indulgent holiday in the Meatpacking District, this hotel ROCKS… literally and figuratively — and the staff always makes ME feel like a Rock Star!!

Highly recommend for the downtown NY experience of the Meatpacking district / West village vibe I’ve stayed at Standards in LA & FL & would return again.

Location is ideal, in Meatpacking district with Chelsea and West Village nearby, loads of food options blocks away, and is right by High Line Park and across Little Island (my new favorite park).

The location is also great if you're interested in taking a walk along the river or through the Meatpacking District, Chelsea, or West Village.

Well located in the meatpacking district with lots of food choices and shopping options .

Great location in meatpacking district with perfect location by Chelsea market, high line and Hudson yards.

The location is right in the middle of Meatpacking District, one of the best neighborhoods in downtown Manhattan.

Big fan of the entire hotel and it's location in the meatpacking district was perfect.

Fantastic location in the Meatpacking District, close to great food & shopping not to mention people watching.

You will pay the same price in other hotels of manhattan and get a very poor experience, rude staff and a tiny room.

For the price of this hotel, I expected someone to slightly care since it was a matter of my health (something I do not have control over).

There are no slippers in the room (I just stayed at two comparable level hotels, in Boston and Amsterdam, that cost less

The room itself is dated and small, nothing special, especially for the prices you are asked to pay.

Rooms small and a bit pricey; had a nice view of the Hudson River and Little Island.

This hotel costs way too much money for this to be how business is conducted.

The room felt DIRTY and the whole experience was upstaged by the RIDICULOUS FEES.

The hotel does not offer much for the price.

I would never have booked this hotel at the rate they ended up charging me and I found it to be poor customer service that this was not mentioned when I made the change.

But considering an omelette alone cost $16 we ended up spending over $30 of our own money anyway with tip.

However, the designers were too busy being cool, and didn't pay attention to basics of the hotel business.

The subsequently offered to refund my resort fee of $30 and send up ear plugs as compensation.

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