Divistay logo for hotel reviews and bookings

Search Result for “Staff was friendly and helpful“ in New York

All
$
$$
$$$
$$$$

(212) 563-1800

371 Seventh Avenue, New York City, NY 10001-3984

Stewart Hotel

4.3

2827 reviews

Trip advisor
staff
friendly
staff
manhattan
penn-station proximity
subway

08/20/2021

-

That was somehow louder than the horrible noise when the unit was on so I had to turn it back on.

08/17/2021

-

Bring your ear plugs too, this is one noisy city that never sleeps.

08/09/2021

-

I was woken up at 8:30 AM by the cleaning staff - isn't that early for cleaning?

08/08/2021

-

The only 2 things we didn't like was noisy air-conditioner (normal for this type of hotel in NYC) and the rush hour in the elevators around 11 AM (even with 6 lagre working elevators).

06/27/2021

-

I have tried to challenge the charge via many phone calls and emails and was finally told (once I finally reached a person) that we would hear back in 24 hours -

load more ...

09/30/2021

-

The front desk receptionist, Jenny, was very friendly and extremely helpful during our check-in.

09/30/2021

-

Jenny was so nice to us and knowledgeable.

09/29/2021

-

When checking in the lovely Danielle at reception went and asked the manager Andrew if it was okay to give me a room with a kitchen so I can cook my own food and he approved the upgrade for free which I was very grateful.

09/28/2021

-

I always enjoy staying at the Stewart hotel I’m always well taken care of with what I need the staff Is always nice and welcoming especially Andrew he goes above and beyond to accommodate as well as Desiree.

09/27/2021

-

We were welcomed by amazing porters.

load more ...

02/05/2020

-

My main priority was proximity to Penn Station (for the NJ trains) and then price.

02/02/2020

-

Super close to Penn Station, Madison Square Garden.

01/19/2020

-

We chose it because of its proximity to Penn Station, and we were not disappointed!

12/26/2019

-

close to Penn Station, subways, and a wide variety of activities 24/7.

11/30/2019

-

The hotel had a great location: near Penn Station and many tourist sites like Madison Square Garden and the Empire State Station.

load more ...

09/24/2021

-

I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

07/08/2021

-

The location of the hotel is in a busy part of Manhattan.

04/24/2021

-

Was a very nice stay in the middle of Manhattan, made the trip with our friends a very easy and fun filled time.

04/10/2021

-

The Stewart hotel is a very historic and iconic hotel right in the heat of Manhattan.

10/17/2020

-

Upon arrival we were warmly welcomed, received great advices & tips about the city, shops, restaurants and places to see here in Manhattan.

load more ...

09/14/2021

-

However, upon checking in, we were shocked at the stains on the floor, a red-brown splatter all over the walls, lamp shades and ceiling, shower stall that didn’t look like it was cleaned in years and torn up carpets.

09/06/2021

-

Both rooms were filthy-pubic hair & stains in bath, stains on bedroom wall.

09/05/2021

-

We could not even take a proper shower in it.

09/03/2021

-

One of the wash cloths in the bathroom had brown stains on it.

08/22/2021

-

AC in the living room and bedroom clogged with dust. 3.

load more ...

03/29/2020

-

Having said that I would recommend the hotel just a cross from Penn subway & near Madison Square Garden's & Times Square .

03/05/2020

-

Overall, staff seemed good and helpful, dated and grubby room from my experience, great central site for many local areas of interest and right on the subway.

02/16/2020

-

The subway is a 30 second trip across the street which brings you directly to all the great attractions that NYC has to offer, like the Statue of Liberty as well as being a 5 minute walk from Empire State Building.

02/15/2020

-

Very close to Times Square, the Madison garden & subways.

02/04/2020

-

Staff were really friendly and helpful, and the location was perfect for exploring New York, right across the road from Madison Garden and the subway, short walk to Times Square and the Empire State Building.

load more ...

09/30/2021

-

The front desk receptionist, Jenny, was very friendly and extremely helpful during our check-in.

09/03/2021

-

Besides the staff being friendly and helpful, this was a horrible experience.

08/13/2021

-

When i asked to move to a different one, my request was welcomed by the very friendly staff

08/08/2021

-

Friendly service.

06/24/2021

-

Check in was a short line and the front desk was very friendly.

load more ...

09/06/2021

-

AC was broken.

09/03/2021

-

The AC did not work.

08/22/2021

-

AC in the living room and bedroom clogged with dust. 3.

08/20/2021

-

The ac/fan unit only blasts arctic air or nothing so the room was so cold I was shivering and it was unbearably loud.

07/07/2021

-

BUT the most important problem I had was the AC.

load more ...

(212) 204-4980

6 Times Square SE Corner Of 42nd St, New York City, NY 10036

The Knickerbocker Hotel

4.6

3147 reviews

Trip advisor
staff
friendly
staff
time-square
rooftop bar
subway

09/28/2021

-

for sure another compliment goes to the rooftop which is the best place to have cozy time with friends, colleagues, very nice choice of drinks and amazing staff, always friendly and ready to assist in everything.

09/28/2021

-

Also wanted to thanks the hostess Shahnaz who every day received us smiling and cordially and assigned us the table that we liked the most, She was very welcoming and helpful.

09/27/2021

-

This hotel is very clean, staff texts you daily to see if there’s anything you need.

09/26/2021

-

but they were especially professional.

09/24/2021

-

Thoroughly enjoyed the rooftop venue and delicious food presented by a friendly, courteous, and very attentive staff.

load more ...

09/28/2021

-

Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

-

Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

-

Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

-

Cloud rooftop bar.

08/23/2021

-

The rooftop bar is amazing.

load more ...

09/28/2021

-

Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

-

The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

-

It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

-

Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

-

but pretty standard as Times Square hotels go.

load more ...

09/27/2021

-

The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

-

He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

-

Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

-

The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

-

Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

load more ...

06/01/2021

-

Not really sure what the extra charges were for (residence fee),

11/15/2020

-

but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

-

Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

-

We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

-

When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

load more ...

08/16/2021

-

We got an expensive suite hoping for something really special.

06/08/2021

-

You still have to pay for the parking lot.

06/01/2021

-

Not really sure what the extra charges were for (residence fee),

04/11/2021

-

but not all hotels charge them.

04/01/2021

-

It's expensive

load more ...

09/28/2021

-

for sure another compliment goes to the rooftop which is the best place to have cozy time with friends, colleagues, very nice choice of drinks and amazing staff, always friendly and ready to assist in everything.

09/28/2021

-

Great hotel in a great location, very nice breakfast with friendly service from Gania , and Ronaldo.

09/24/2021

-

Thoroughly enjoyed the rooftop venue and delicious food presented by a friendly, courteous, and very attentive staff.

09/14/2021

-

Kayla and Tyra were fantastic hosts and extremely friendly.

09/02/2021

-

The staff so lovely, friendly, informative, as well as helpful, appreciating the team efforts: Anil, Erick, Yara, Andre, Mohammed and the manager Amerissa…..

load more ...

455 Madison Avenue, New York City, NY 10022-6845

Lotte New York Palace

4.5

2589 reviews

Trip advisor
staff
friendly
staff
central-park
manhattan
room view

09/19/2021

-

From the friendly valets who greet you at the door, everything about my experience was excellent!

09/15/2021

-

The staff was all super friendly and accommodating.

08/27/2021

-

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

07/31/2021

-

It feels very welcoming here - a stunning place yet feeling like a home away from home due to everyone’s professional and very friendly approach.

07/22/2021

-

He greeted us with a friendly hello everyday and did everything he could to make our stay enjoyable.

load more ...

08/23/2021

-

Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

-

The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

-

No one offer a discount t it free night,s credit.

02/14/2020

-

I’m also disappointed in Amex.

02/08/2020

-

I went there with a group of 8 and was charged $570, ie $70 per person on average.

load more ...

08/27/2021

-

Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

-

The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

-

Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

-

We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

-

The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

load more ...

08/23/2021

-

Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

-

Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

-

Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

-

I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

-

I had to call twice to Housekeeping to report the problem.

load more ...

08/07/2021

-

The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

-

Great location, great room and great view.

02/14/2020

-

Views from room were unreal and hard to get better anywhere.

02/13/2020

-

The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

-

Our cathedral view room was outstanding.

load more ...

09/30/2021

-

Excellent service, amazing view at the heart of Manhattan.

12/16/2020

-

For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

-

We will definitely stay here on our next trip to Manhattan.

06/11/2020

-

The room was huge & great views of Manhattan!

02/26/2020

-

The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

load more ...

09/30/2021

-

Very clean and professional.

09/30/2021

-

Our concierge Ani went out of her way to make sure our stay was perfect!

09/30/2021

-

She went well beyond what anyone could expect to insure my Daughter and Granddaughter had a marvelous experience.. You service exemplifies a stay at the Palace..

09/30/2021

-

The staff was very accommodating for our two year old and we felt safe and secure.

09/19/2021

-

From the friendly valets who greet you at the door, everything about my experience was excellent!

load more ...

09/07/2020

-

Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

-

Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

-

They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

-

I have never encounter charging for WiFi in recent years.

12/30/2019

-

The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

load more ...

09/07/2021

-

N/A

08/23/2021

-

I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

-

As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

-

We also expected to be less expensive to attract people to come.

08/17/2020

-

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

load more ...

131 Madison Ave, New York City, NY 10016-7057

The Roger New York

4.3

2747 reviews

Trip advisor
staff
friendly
staff
manhattan
boutique
wine

04/09/2020

-

My only criticism is the high pricing of the well stocked minibar and consumables tray in each room.

03/15/2020

-

but the the $1.5M starting price is a bit high for our budget.

03/14/2020

-

A daily service and tax fee is payable

03/06/2020

-

It made the room cost an extra $40 a night.

03/06/2020

-

although we had to pay for it ( Daly fee).

load more ...

09/06/2020

-

The staff were very friendly and attentive.

04/09/2020

-

The hotel feels intimate and the staff are friendly and welcoming.

04/06/2020

-

but as always it’s the staff who make the difference.

03/31/2020

-

Service was great and very welcoming.

03/30/2020

-

They told me the Concierge has to get it.

load more ...

02/29/2020

-

The rooms are a bit small and a bit disappointing as compared to the impression you get from the lobby and welcome, a bit simple and not so refreshed with old noisy air conditioning and tiny bathroom,

02/28/2020

-

small bathroom

02/25/2020

-

We found the room pleasant, well decorated and on a reasonably high floor which was nice - I guess if you were looking for a negative, the only real one is that our bathroom was tiny.

02/04/2020

-

however, bathroom was VERY small and very high daily service charge which apparently covers the WiFi, coffee and wine hour!

01/28/2020

-

Be mindful that the beds are hard and bathrooms Are tiny and not made for a big booties.

load more ...

03/24/2020

-

Great location, great boutique hotel and the customer service was amazing!

03/15/2020

-

So for us, The Roger is a wonderful little boutique hotel, and a great deal.

03/06/2020

-

We love the Roger, It is a charming boutique hotel with excellent service and comfortable bedding.

02/28/2020

-

Chic and comfortable, boutique hotel.

02/24/2020

-

It is a boutique hotel and as such, felt special, unlike the faceless hotel chains, The staff were very friendly and helpful with directions, booking taxis for us and any general information we required.

load more ...

04/01/2020

-

Shower slow to get warm

03/09/2020

-

Uneven mattress, 10 year old TV, the tinniest of bathrooms with a shower righter scaling hot or freezing g cold, no in between.

03/07/2020

-

Bathroom tiny

03/04/2020

-

Bathroom vanity was ridiculously small.

02/29/2020

-

The rooms are a bit small and a bit disappointing as compared to the impression you get from the lobby and welcome, a bit simple and not so refreshed with old noisy air conditioning and tiny bathroom,

load more ...

04/09/2020

-

Our third visit to The Roger, well located in mid town Manhattan and within walking distance of many great restaurants and coffee bars.

03/15/2020

-

The hotel is perfectly located to explore and enjoy Manhattan, and the room and facilities are becoming as comfortable as an old shoe.

02/29/2020

-

Excellent location in the middle of midtown with easy access to all Manhattan.

02/26/2020

-

The staff is always very nice and super helpful, the quality/ price ratio is very good for Manhattan.

02/07/2020

-

The public areas have a cozy Manhattan feel with a reception/bar area on the first floor as well as a mezzanine balcony for eating (and where breakfast and afternoon beverages are served).

load more ...

04/09/2020

-

In the early evening complimentary wine is served at happy hour, a generous gesture and an opportunity to meet with fellow guests.

03/14/2020

-

but does allow free wine between 5 and 6pm served in the lobby which was tasteful decorated with a fab relaxed vibe.

03/08/2020

-

There is a small lobby bar with free coffee in the morning—a nice touch—and a wine tasting at 5pm.

02/29/2020

-

The wine was lovely

02/24/2020

-

The happy hour was a nice touch and we enjoyed sipping our wine in the beautiful lounge downstairs.

load more ...

09/06/2020

-

The staff were very friendly and attentive.

04/09/2020

-

The hotel feels intimate and the staff are friendly and welcoming.

04/06/2020

-

At the Roger everyone we encountered were a total joy, I’d give a special mention to Zac (front desk) who’s friendly, professional & approachable manner (and recommendation for the birthday dinner) were outstanding.

03/15/2020

-

We are getting to know the staff, who are remarkably the same people year to year, and always friendly, helpful, and accommodating.

03/11/2020

-

The staff were all incredibly helpful and friendly and provided lots of great tips and recommendations.

load more ...

(855) 605-0316

1335 Avenue of the Americas, New York City, NY 10019-6078

New York Hilton Midtown

4.1

2841 reviews

Trip advisor
staff
friendly
staff
time-square
executive lounge
central-park proximity

08/06/2021

-

They did suggest booking another Hilton room at a different hotel at a higher price.

04/09/2020

-

But if you may also choose to pay 50$ for breakfast..

03/30/2020

-

The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/18/2020

-

The only issue is for as much as you pay to stay here, there is no coffee.

03/17/2020

-

Booked and paid for a Presidential Suite and hotel was not willing to put me in the room I booked/paid for and instead they placed me in an executive suite.

load more ...

03/30/2020

-

This time the executive lounge was totally full in particular in morning hours and the service was lousy.

03/09/2020

-

Sharon, the hostess at the Executive Lounge, was the perfect combination of welcoming to those guests who had Executive Lounge privileges and polite in turning away those that didn’t.

03/06/2020

-

but was not limited to, giving us a room with an excellent view and suggesting that I pay a little extra to get access to the Executive Lounge, which proved to be a really great idea.

03/01/2020

-

Executive lounge was accepted

01/07/2020

-

Rooms are spacious and clean, the Executive Lounge provides us with a wonderful selection of breakfast items and late afternoon snacks, and the valet parking service is easy to use and very responsive.

load more ...

06/04/2021

-

Staff are so welcoming and so hospitable.

04/13/2021

-

Hotel staff was most helpful, loved the downstairs deli, lounge everything you needed was right there.

10/02/2020

-

Staff helpful.

08/12/2020

-

Rooms very large, decent view wonderful staff

03/30/2020

-

Young, engaged people are fine,

load more ...

03/30/2020

-

This time it was really dramatic as hundreds of young people were flooding the hotel due to a UN event.

03/10/2020

-

Shower did not drain, so we showered in inches of dirty water.

03/10/2020

-

Our room had marks on the walls, a shower that didn't drain correctly and the drain was sticking out at an angle.

03/06/2020

-

This morning I found a giant cockroach in the bathroom.

03/02/2020

-

bathroom sink space non exsistant.

load more ...

08/12/2020

-

Central Park one way, Times Square the other, go front one street and you might find ZZTops playing outside the Rocker fellow centre as we did ,go back a street for fine food and fine craic.

03/18/2020

-

Close to Central Park and Times Square along with the Theater district.

03/12/2020

-

The best thing about this hotel is the location, it's so close to everything, specially if you wanna attend Broadway shows, Times Square, 5th Avenue, etc.

03/08/2020

-

It's located conveniently between Times Square, Central Park, and Offices.

03/08/2020

-

Ideally located to see a good selection of the well known land marks of New York, ten minutes walk to Central Park in one direction, the same to Times Square in the opposite.

load more ...

08/06/2021

-

If I canceled the room, I'm charged a fee When I called Hilton, they called the hotel, for 3 hours went on and no one picked up at the hotel.

03/30/2020

-

The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/11/2020

-

We then took our cases to luggage storage where we were charged $5 per case to store.

02/28/2020

-

His customer service is suburb, he put us at ease, made us laugh and did it all with a smile on his face, he’s an absolute credit to Hilton and I hope he goes far in his career with hotels.

02/24/2020

-

Their billing department is unreachable.

load more ...

03/19/2020

-

This is the only time we really interacted with staff and they were really helpful and friendly.

02/13/2020

-

The hotel staff was friendly and helpful.

02/04/2020

-

Friendly staff and good Cafe with great pizza for a quick bite.

01/26/2020

-

Overall we had a fabulous stay at the hotel, staff were all friendly and helpful and we would not hesitate to stay here again.

01/15/2020

-

Friendly and attentive staff, updated room and clean throughout.

load more ...

03/19/2020

-

Location was perfect - having 4 children and being close to Central Park was great as we started the days by popping to a local Blue Bottle Coffee then for a run in the park!

03/18/2020

-

Close to Central Park and Times Square along with the Theater district.

03/01/2020

-

Close to Central Park and Times Square

02/13/2020

-

I have really enjoyed the proximity of Central Park.

01/03/2020

-

Really near to Central Park (about 500m) and even shorter to Fifth Avenue.

load more ...

(646) 603-0240

870 7th Ave, New York City, NY 10019-4369

Park Central Hotel New York

4.3

2556 reviews

Trip advisor
staff
friendly
staff
elizabeth
central-park proximity
time-square proximity

09/20/2021

-

The elevators took about 5-10 minutes to go up and down.

08/25/2021

-

The elevators were slow and it was sometimes difficult to get on.

08/12/2021

-

Elevators are too small.

08/11/2021

-

Most elevators were out of service and once an elevator got on our floor, it was already packed -- not great in light of Covid19.

07/28/2021

-

Terrible smell of cigarette as soon as you step out elevator and continues down hallway.

load more ...

09/29/2021

-

The staff at this hotel is amazing!

09/25/2021

-

Thanks to Carolyn in front desk, very fast and easy check in, she helped with room upgrade !

09/24/2021

-

Staff went above and beyond to make sure I was comfortable.

09/20/2021

-

I checked into the Park Central NY and the the staff was extremely warm and welcoming.

09/20/2021

-

Alicia and her staff went above and beyond to make sure that the room (and our weekend stay) was perfect!

load more ...

09/23/2021

-

however, I was charged 87.00 without being notified.

09/20/2021

-

She said to check in with my phone on mobile app or something. I asked her how to do that and get my key card for the room she said, " You will just have to wait than!"

09/07/2021

-

They are not at all supportive and has not given me final invoice or final folio till now.

08/30/2021

-

but it some how messed up the billing.

08/13/2021

-

Finally came home to have over $400 in erroneous charges on my credit card.

load more ...

08/27/2021

-

The hotel location is the best - close to the Central Park and to the time square (but not too close) Next to the train station and also to a citibike stand.

08/26/2021

-

The proximity to Central Park and EVERYTHING else is stellar.

05/16/2021

-

I chose Park Central because of its proximity to Central Park.

04/01/2021

-

Overall, I like Park Central Hotel New York, convenient location, close to Central park, really close subway.

02/01/2021

-

Great location right near Central Park.

load more ...

09/29/2021

-

You are in walking distance to Times Square without the noise, hustle and bustle.

07/23/2021

-

The Good - location in Midtown is walkable to Times Square, Central Park, 30 Rockefeller, Bryant Park, NYPL, etc.

04/09/2021

-

It is right near Times Square and there is a train station right by it.

02/09/2021

-

The hotel is close to Times Square and Central Park, very clean and nicely designed.

10/30/2020

-

You are in near to Time Square, near all public transport, walking gets you to see everything and November December is great time to go to see Christmas taking place.

load more ...

08/20/2021

-

So be wary if you are paying at a discounted rate for a future reservation.

08/12/2021

-

I paid for two queen beds.

05/14/2021

-

but the resort fee still applies.

04/27/2021

-

We didn't see or receive anything to justify that fee.

10/12/2020

-

Rates were low

load more ...

09/08/2021

-

Elizabeth from Park Central was always very helpful and friendly.

08/30/2021

-

The staff was very friendly, from the moment we arrived and were greeted with friendly faces.

08/29/2021

-

The front desk staff is very friendly and helpful.

08/28/2021

-

If you want to be treated like family and deal with the friendly staff, stay here.

08/28/2021

-

They were very friendly and assisted me with getting a room and they took great care of me!

load more ...

09/13/2021

-

The manager, Elizabeth, also helped me resolve a tricky situation with my booking agent.

09/09/2021

-

Elizabeth, the front desk manager, was always helpful and so kind.

09/08/2021

-

Elizabeth from Park Central was always very helpful and friendly.

08/28/2021

-

Broadway, Central Park, TS, about a million restaurants….Ask for Elizabeth when you check in.

08/25/2021

-

Park central hotel has excellent location (in between Times Square and Central Park) and is run by the sweetest woman -- Elizabeth was very helpful and kind, and assisted us with our every need.

load more ...

(646) 664-0310

63 West 38th Street, New York City, NY 10018-3818

Refinery Hotel

4.6

2001 reviews

Trip advisor
staff
friendly
staff
rooftop bar
empire-building
rooftop restaurant

09/30/2021

-

She sent engineering within 5 minutes, and he was super kind and patient with showing me how to work the lights.

09/28/2021

-

but the staff made it special.

09/14/2021

-

He was so helpful and very accommodating.

08/31/2021

-

When we arrived, we were welcomed with an extremely welcoming smile, and a glass of wine.

08/31/2021

-

Thanks to ALL the staff for being awesome.

load more ...

08/31/2021

-

The room was quite large with a view of the Empire State building.

08/30/2021

-

It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

-

Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

-

The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

-

The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

load more ...

07/29/2021

-

To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

-

Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

-

They have 3 elevators and only two are working.

10/26/2020

-

but every time I had to take the elevator.

02/05/2020

-

The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

load more ...

09/06/2021

-

Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

-

I love the history of the building and the rooftop restaurant/bar.

08/02/2021

-

The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

-

The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

-

Rooftop restaurant/bar is really nice as well.

load more ...

05/24/2021

-

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

-

There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

-

The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

-

The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

-

At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

load more ...

08/31/2021

-

The staff was so friendly and helpful and honestly I didn’t want to leave!

08/10/2021

-

Don't forget to go up to the rooftop where Joey the manager will get you your reservation and everyone will be so friendly with fantastic nightly DJ music.

08/03/2021

-

Staff are very friendly and helpful.

07/11/2021

-

Personal and friendly service, Gabriel at the front desk was great, and super helpful.

06/26/2021

-

Staff was very friendly and accommodating!

load more ...

(844) 631-0595

511 Lexington Avenue at 48th Street, New York City, NY 10017

The Lexington Hotel, Autograph Collection

4.2

2603 reviews

Trip advisor
staff
friendly
staff
monroe
central-park
central-station proximity

03/08/2020

-

Few minute walk to Grand Central, and within 2 miles of Times Square, Central Park and loads of other places.

02/25/2020

-

Otherwise, it was a very good place to stay, and one is only a short walk from MOMA and a slightly longer walk to Central Park and The Metropolitan Museum of Art.

02/03/2020

-

Location is central to many things- theatre district, Times Square, 5th Avenue, Central Park.

01/27/2020

-

The hotel is within walking distance of Central Park, the 5th Avenue museums, and midtown.

01/07/2020

-

Walkable to Central Park, shopping, museums, Times Square, Broadway, all the Christmas retail windows, Saks light and music show.

load more ...

10/01/2021

-

Service and the staff were the best part.

09/29/2021

-

but well equipped and the staff is friendly and engaging.

09/22/2021

-

The front desk was the bright spot really working to get us an upgrade when we arrived,

09/21/2021

-

Some staff is unmasked.

09/10/2021

-

very good breakfast , friendly staff, from doorman to housekeeping.

load more ...

09/22/2021

-

though the basic services were not available the hotel still charged the daily activity fee…I tend to disagree with that policy.

08/28/2021

-

We were charged a destination fee- we stay at the Westin often and never are charged a destination fee.

08/22/2021

-

but you need to be aware of the destination charge and how you can use it.

03/08/2020

-

Was charged $25 for 2 small bottles of beer.

02/23/2020

-

With a 25-dollar destination charge and various taxes, it came up a little over 200 for the night.

load more ...

09/29/2021

-

The rooms are small

09/13/2021

-

I was very surprised with the room being so small and no dresser, The shower did not work right, the sink got stopped up and clogged every time we used it.

08/31/2021

-

The rooms are small and the hotel is old.

08/28/2021

-

Our room was tiny,

08/17/2021

-

As lifelong NYers, we know that hotels here are expensive, rooms are tiny and good hotel experiences are hard to come by,

load more ...

08/10/2021

-

The location was perfect, close to Grand Central and walking distance to other cool things.

03/13/2020

-

First and foremost, the location is fabulous; walking distance to Grand Central and many subway station, it seems I can get anywhere I need to go within 30 minutes from this hotel.

03/09/2020

-

Walking distance to Grand Central (and from there pretty much anywhere).

03/05/2020

-

Clean, super convenient location in Midtown and close to Grand Central as well!

02/14/2020

-

The hotel is within walking distance of Grand Central Station, the subway, and buses, so it's easy to get around.

load more ...

09/29/2021

-

but well equipped and the staff is friendly and engaging.

09/10/2021

-

very good breakfast , friendly staff, from doorman to housekeeping.

08/22/2021

-

The staff is friendly.

08/11/2021

-

This hotel was really clean and the staff are friendly.

08/10/2021

-

The staff is very friendly and helpful.

load more ...

09/21/2021

-

No coffee or other amenities in the room.

09/13/2021

-

The auto toilet was turned off.

08/22/2021

-

One issue to be aware of is the $35/night destination amenity fee.

08/17/2021

-

but in the meantime, we are enjoying the amenities such as a poshy breakfast, daily passes to Crunch and massive common areas to work or just hang out.

08/17/2021

-

Bathroom however was particularly tiny

load more ...

08/22/2021

-

It’s claim yo fame was having Marilyn Monroe and Joe DiMaggio as residents when they were married.

03/23/2020

-

I love the Marilyn Monroe/Joe DeMaggio theme that runs throughout the hotel.

03/07/2020

-

The staff is terrific, the room I booked initially was not available, they immediately offer me an upgrade in the lovely Marylyn Monroe suite !

02/25/2020

-

This refurbished 1929-built hotel with a Marilyn Monroe theme has a warm welcoming cozy lobby and welcoming front desk staff.

02/02/2020

-

At the Lexington, a big part is Marylin Monroe and Joe DiMaggio living there when they were married.

load more ...

128 E 45th St, New York City, NY 10017-3104

Club Quarters Hotel, Grand Central

4.5

1880 reviews

Trip advisor
staff
friendly
staff
central-station proximity
elizabeth
terrace

09/25/2021

-

You have to be cheerful and let your personal problems aside and be professional in any job.

09/12/2021

-

This hotel goes above and beyond to make their guests feel welcomed, beginning with the friendly staff and night security\doorman.

09/03/2021

-

Friendly staff.

08/24/2021

-

When we checked in the front desk was very welcoming and helpful.

08/09/2021

-

As I was picking up my room key I let the representative know that I received notification that the room is ready.

load more ...

06/15/2021

-

Elizabeth at the front desk greeted us with high energy.

04/26/2021

-

I had a very nice stay at CQ - special thanks to Elizabeth and Omar for making the stay feel nice from the beginning to its end.

04/07/2021

-

Elizabeth was one the persons who assisted me throughout the weekend.

04/03/2021

-

Elizabeth B., She is so wonderful, employees like her make it 5 stars.

03/31/2021

-

Elizabeth at the desk was fantastic!

load more ...

07/08/2021

-

the room was tiny like a closet, not a real room; the bed wasn't queen, it was more like a full size; no cold water in the bathroom, just hot or scalding hot.

01/27/2020

-

The hotel is new, and well-designed; my room was small

01/23/2020

-

The rooms are small,

01/12/2020

-

The basic room I had was quite small and I think set up for one person

12/02/2019

-

Only complaint is that rooms are way too small even for NYC standards

load more ...

09/03/2021

-

AC was loud.

08/24/2021

-

Room didn’t smell the best, AC was off so room was very hot and musty at first.

08/24/2021

-

Room was tattered and AC unit was extremely loud..not a central run unit.

08/18/2021

-

There was no hot water, AC was extremely loud and non fonctional.

07/06/2021

-

I suspect there aren't enough staff yet, which explains why they didn't inspect my room when I first reported a damp carpet, and only came after the carpet was squishing with water due to a clogged A/C condensate drain line.

load more ...

09/12/2021

-

This hotel goes above and beyond to make their guests feel welcomed, beginning with the friendly staff and night security\doorman.

09/03/2021

-

Friendly staff.

07/24/2021

-

Staff is very friendly and helpful.

07/21/2021

-

Best surprise was that all of the staff were friendly and helpful.

06/15/2021

-

She was very friendly and professional.

load more ...

09/12/2021

-

The best part of the hotel for me, besides the well appointed room, was the 27th floor terrace.

09/03/2021

-

27-floor terrace has a decent view.

04/03/2021

-

The location, room and the view from our floor and terrace was amazing.

03/02/2020

-

The coffee and snacks provided 24/7, and the 27th floor terrace and also great bonuses.

01/12/2020

-

There are amenities like a 27th floor terrace with snacks, coffee, computers and wine from 5pm to 6pm.

load more ...

07/02/2021

-

-The noise from the elevators was quite annoying, especially at night.

04/14/2021

-

Not to mention how long it took for the elevator to get to me.

12/14/2020

-

The only negative that we noticed during our stay was that we were joined by a maintenance engineer in the elevator during one of its stops when we thought that there was a one party/elevator policy.

03/16/2020

-

There is a problem with the elevators that is frustrating and may be why one staff member at the front desk is so discourteous.

03/09/2020

-

but when I stayed there in Feb, and elevators didn't work with regular room keys.

load more ...

08/04/2021

-

The hotel is well-priced and wonderfully convenient, next to Grand Central and near family

07/24/2021

-

Great location near Grand Central Stations with tons of metro lines to move around the city.

07/06/2021

-

This hotel was super close to grand central and the check-in/out process was super easy, all on your phone!

04/03/2021

-

Helpful, friendly staff, very clean quarters, nice room design, comfortable bed, great location near Grand Central Station.

11/23/2020

-

If you are looking for the convenience of walking distance to Grand Central Station and other Uptown hot spots this place is for you.

load more ...

848 Washington Street, New York City, NY 10014-1308

The Standard, High Line

4.5

1771 reviews

Trip advisor
staff
friendly
staff
meatpacking-district
city view
birthday celebration

07/22/2021

-

And the rooms are expensive and small -- even for NYC.

07/13/2021

-

stayed this weekend location - great price - high value - low room - tired and worn not great would not recommend to my friends - over priced - will not return view ok - front desk was good resturant way over priced $12 bagel

07/08/2021

-

Not worth it for the price with such poor service.

06/21/2021

-

Next time if I don’t get my usual choice, the Gf will just have to enjoy another hotel where the money you pay is put into the size of the room.

06/13/2021

-

They charge you an activity fee of $30 a person.

load more ...

09/06/2021

-

I had a great experience with Martha S. at the front desk as well.

09/06/2021

-

Miss Bryn was so very welcoming and had great recommendations for what to do and where to eat - thank you!

08/30/2021

-

Thank you so much for hosting our team and we really appreciate the hospitality.

08/29/2021

-

The staff is doing a good job, despite the pandemic challenges.

08/28/2021

-

We loved the quiet location, the beautiful river view, the excellent water pressure in the shower, very helpful staff.

load more ...

05/20/2021

-

The rooms are fun and new, the views are the best in the city and the gym is world class.

04/11/2021

-

It was a “staycation.” We had beautiful views of the city skyline and the staff was attentive, friendly and helpful!

03/16/2021

-

The Room: Upon entering the smell was that of fresh linen and it was spotless, i had a city view corner room and it was spectacular, the stand alone tub took my stay the extra mile.

03/04/2021

-

The Queen Room was perfect for a few days of work and relaxing while taking in the best view in the city.

02/27/2021

-

Not only did we get a king bed and tub, we were given the CORNER KING room with sweeping views of the city and water.

load more ...

09/06/2021

-

I took a redeye and got in early - Martha was super friendly and helped me store my bags and make sure my reservation details were worked out.

09/06/2021

-

Everyone I met was friendly and helpful.

08/23/2021

-

Friendly staff.

08/21/2021

-

Staff was very friendly and helpful.

08/16/2021

-

As always, the staff are friendly and helpful .

load more ...

09/08/2021

-

Even with the window closed and double paned windows we were kept awake by the noise.

09/06/2021

-

The noise from the club at night shakes all of the rooms (they could turn the music down 10-20% and get the same club experience with a better sleep experience IMO).

08/19/2021

-

Service was lacklustre (staff made bookings on the rooftop that was not honoured, room service was impossible to reach due to their staff being overwhelmed), and the room had tons of noise coming from other rooms' plumbing.

08/14/2021

-

For example, At 2am on a Thursday we were woken up to the sounds of a party, only to be dismissed and told it was probably the rooftop bar… we’re 5 floors down from it.

07/07/2021

-

4-A-M. Perhaps I should have been alerted by the complimentary earplugs in the toiletry kit,

load more ...

07/15/2021

-

Awesome 2 day staycation celebrating my birthday with my youngest daughter.Check in process made worry free and effortless for this technie challenged guest because of front desk associate Amahl Clarke.

07/12/2021

-

It was my birthday, and we stayed at the Standard as a treat.

07/11/2021

-

We were treated like princesses for my friends 26th birthday.

06/18/2021

-

We went for my boyfriend’s birthday as a staycation .

05/17/2021

-

Amex's Travel Concierge even called them to let them know in advance (they spoke to a lady named Elyssa) that the purpose of my visit is for my birthday,

load more ...

03/21/2021

-

Met the Mayor of Meatpacking District Roberto.

11/21/2020

-

The meatpacking district is a great place to spend time and no destination is better for it than the standard Biergarten.

10/03/2020

-

As a local living in the Meatpacking District I look for welcoming and relaxed spaces to sit outside with the dog and eat great food with amazing service.

10/02/2020

-

The location in the Meatpacking District gives you a sense of being away from it all yet totally central.

01/26/2020

-

Overall it was a good stay and I needed to be in the Meatpacking district I'd visit again.

load more ...